A.02 1_PWS South Willamette Valley Project Janitorial_Redacted.pdf

PERFORMANCE WORK STATEMENT

South Janitorial Service Contract, Willamette Valley Project, Lane County Oregon

1.0 GENERAL STATEMENT

The contractor shall provide all management, tools, equipment, labor, materials, and vehicles necessary to ensure that custodial services are performed at South Willamette Valley Project in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance. The contractor shall accomplish all cleaning tasks and be required to provide and replenish supplies in all restrooms, kitchens and other areas as identified in Attachment 1 - Service Areas in order to meet the requirements of this PWS. Minimum cleaning frequencies are established in Section 5.2. All work performed by the contractor shall be performed in accordance with all applicable laws, regulations, instructions, and commercial practices.

South Willamette Valley

South Willamette Valley consists of Cougar Powerhouse, Cougar Fish Facility, Fall Creek Powerhouse, Fall Creek Warehouse, Fall Creek Fish Facility, Dexter’s powerhouse, Fern Ridge Dam, Fern Ridge Project Office, Dorena Dam, Cottage Grove Dam and Cottage Grove Park Ranger Office with Campgrounds in Cottage Grove and Dorena and Day Use Parks, Hills Creek and Lookout Point Offices, Powerhouse and related parks as provided in Attachment 1 South Sites & Frequencies. Attachment 2 is calendar park dates for openings and closure, attachment 3 is trash disposal locations, attachment 4 is Willamette Valley Access Guide, and attachment 5 is maps and drawings of each location

This is a Firm Fixed Price (FFP) contract for a base year plus four option years to be exercised per the Government’s discretion.

The period of performance for the base year will be from time of award 01 May 2022 – 30 Apr 2023. The following option year period of performance, if exercised, will be:

1st Option Year Period: 1 May 2023 through 30 Apr 2024 2nd Option Year Period: 1 May 2024 through 30 Apr 2025 3rd Option Year Period: 1 May 2025 through 30 Apr 2026 4th Option Year Period: 1 May 2026 through 30 Apr 2027

2.0 DEFINITIONS

Throughout this PWS terms are defined as follows:

Contracting Officer (CO): The Government employee who is authorized to enter, administer, and/or terminate contracts, and make related determinations and findings.

Contracting Officers Representative (COR): The Government employee who has been authorized in writing as the CO’s representative, acting within the limits of their authority.

Quality Assurance Evaluator (QAE): The Government employees responsible for checking contractor performance.

Contract Discrepancy Report (CDR): A written record of unsatisfactory performance by the contractor as observed by the QAE.

Clean: free from dirt, debris, foreign materials, bacteria, or pollution

Evident: clear to the vision or understanding; implies presence of visible signs that lead one to a definite conclusion

Extraneous, Foreign or Alien: external to a thing, its essential nature, or its original character

Fresh: having original qualities unimpaired; not stale, sour, or decayed

Luster: a glow of reflected light; superficial attractiveness or appearance of excellence

Pleasant: having or characterized by pleasing manners, behavior, or appearance

Residue: something that remains after a part is taken, separated, or designated

Sanitize: to make sanitary (as by cleaning or sterilizing); to make more acceptable by removing unpleasant or undesired features

Surface: the outer face, outside, or exterior boundary of a solid; outermost layer or area

3.0 THE GOVERNMENT WILL FURNISH

The Government shall furnish, without cost to the Contractor, the normal amount of utilities, except for telephone service, to be used in connection with the performance of the work. The use of areas by the Contractor and the Contractor’s employees shall be limited to the storage of supplies, equipment, and a lunch/break area.

4.0 CONTRACTOR WILL FURNISH

There is a NO SMOKING policy in all Government buildings. This policy also applies to a 50’ perimeter around all entrances.

The Contractor and the Contractor’s employees shall make no alterations except with the written permission of the Government.

Contractor’s employees shall NOT operate Government-owned transportation vehicles or other Project equipment without prior and specific written authorization by the COR.

Janitorial closets are available for use by the Contractor without cost for the purpose of storage of materials and equipment, excluding flammable materials. (Approved flammable materials shall be properly stored in a HAZMAT locker at the contractors expense.) Contractor shall be responsible for the orderliness and cleanliness of these closets and facilities. The Contractor shall ensure that all custodial storage closets and custodial carts are equipped with tools, equipment, and chemicals necessary to perform the work. The Contractor shall ensure that all secondary chemical containers are properly labeled. The Government shall not be responsible in any way for damage to the Contractors stored supplies, materials, or equipment.

Upon completion of this contract and prior to final payment being made, the Contractor and the Contractor’s employees shall vacate such building space within 3 working days after the effective date of completion and within 10 days after completion shall restore the buildings and grounds to their original condition as existed when the Contractor initially occupied the space.

The Contractor shall be directly responsible for instructing contractor employees in appropriate utility conservation practices. The Contractor and contractor’s employees shall be responsible for operating under conditions which prohibit the waste of utilities which include but are not limited to:

Lights – are to be used only in areas where, and at the time, when work is actually being performed.

Water – faucets or valves will be turned off after the required usage has been accomplished.

Mechanical and/or electrical equipment controls will NOT be adjusted or operated by the Contractor or contractor employees.

The Contractor shall furnish all labor, cleaning materials, supplies, chemicals, tools, and equipment necessary to perform the work required under these specifications. This shall include all cleaning compounds, sweeping equipment, sealers, vacuums, plastic bags, hand bar soap (industrial strength), liquid hand soap, paper towels, toilet tissue, sanitary seat covers, toilet deodorizers, etc. All supplies shall be good quality and pre-approved by the COR prior to distribution. Equipment shall be industrial grade, kept clean and in good working order at all times. The COR maintains authority to reject any supplies deemed unacceptable at any time.

All equipment shall have adequate bumpers and guards to prevent marking or scratching of fixtures, furnishings or building surfaces.

The Contractor shall maintain on file, at the site of work, one complete set of operating and maintenance instructions for all types, brands, and models of powered equipment used in the performance of work for this contract.

All electrical equipment used by the Contractor or the Contractor’s employees shall meet all applicable safety requirements. This equipment shall operate at full rated performance levels using existing building circuits. It shall be the responsibility of the Contractor to prevent the operation, or attempted operation, of electrical equipment or combinations of equipment, which requires power exceeding the capacity of existing building circuits.

The Contractor shall ensure that all employees are capable of demonstrating adequate knowledge of chemicals, tools, equipment, and techniques necessary to competently perform the work.

Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall conform to current Green Seal product standards.

The Contractor shall ensure that all employees have necessary Personal Protective Equipment (PPE) required to complete all tasks including working in industrial settings and handling chemicals. Equipment will include but not limited to hard hats, gloves, eye protection and hearing protection.

The Contractor shall maintain on file, at the site of work locations, one complete set of operating and maintenance appearance times and dates used in the performance of work for this contract.

The Contractor shall keep appearance times and dates that are scheduled to be performed current and on file at each location.

5.0 PERFORMANCE STANDARDS AND REQUIREMENTS

5.1 The Contractor shall maintain the building and grounds areas listed in Attachment 1 – Janitorial Service

Areas. Work will be performed Monday through Friday for powerhouses and offices depending on requirements established in Attachment 1- Frequencies, Recreation Sites will reference Attachment 1- Frequencies & Attachment 2- Calendar Park Dates. Contractor will perform work between the hours of 0600 and 2400 unless otherwise specified. If the contractor must work outside of the schedule hours, it will be coordinated with the COR for approval. The contractor shall provide sufficient supplies, materials, and equipment to adequately maintain the premises at an acceptable level of clean as outlined in this contract. The Contractor is responsible for all work areas, janitorial storage areas, powerhouses, dams, offices, kitchens, buildings, and break areas unless identified as a hazardous or unsafe area which could vary depending on Government work priorities. The Contractor shall maintain these areas in accordance with these guidelines.

The following guidelines describe what is considered clean for intended services under this contract. The Contractor, through innovation, technology, or other means, shall perform the necessary cleaning services to meet the quality and performance standards at frequencies determined by the Contractor. See Paragraph 5.2 for minimum frequencies of selected areas.

The following guidelines are for reference only and final results shall be the determining factor for the success of this contract. Performance shall be based on the Contracting Officer’s or their designated representative’s evaluation of performance and quality results, not the frequency or method of performance.

Note: The COR may choose which area of the buildings he/she wants cleaned, as long as the total area cleaned annually does not exceed the total area defined in the contract.

Note: The floor coverings in some areas may be changed by the Government, from carpeting to hard surfaces or vice versa. In this event, the required maintenance will automatically change to the appropriate maintenance for that surface. Any change in price or performance that results will be negotiated under the Changes Clause.

Note: Care will be taken at all times by the Contractor and Contractor’s employees to ensure that water or other foreign materials do not seep through the deck plates of the generators.

Note: Attachment 1 Spreadsheet denotes site locations and frequencies: Tab A is Recreation Areas/parks., Tab B is Powerhouse/offices/dams.

Carpets (general maintenance) shall be clean maintained free of soil, dirt, debris, litter, and other foreign matter. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed and is included in the general maintenance cost. All tears, burns raveling, and un-removable stains shall be brought to the attention of the COR. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. The cost for shampooing/extraction of all carpeted areas is included separately in the contract.

Carpets (periodic maintenance) shall be deep cleaned in order to remove embedded soil from carpet fibers. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance and shall be free of stains, scales, scum, floor debris, dirt, bacteria, odors, and all other extraneous matter. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, chair mats, trash receptacles, and other items shall be moved to clean carpets underneath and returned to their original location after the carpet has dried. Care should be taken when replacing chair mats following service so that mold and mildew growth does not occur. Large items such as filing cabinets shall be cleaned around. Frequency shall be determined in the Contract Line-Item Number (CLIN) Schedule.

Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Quarry Tile, Concrete, Laminate, Painted, Terrazzo, etc.) (general maintenance) shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter, and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, power-scrub, burnish, etc.) and with cleaning solutions if applicable, for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Baseboards, corners, and wall/floor edges shall also be clean.

Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning. Power-scrubbing, burnishing and other related services necessary to maintain floors to meet the quality standard are included in the general maintenance cleaning cost. The frequency for periodic stripping, sealing, or waxing hard surface floors is stated in Attachment 1- Frequencies.

Non-Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Quarry Tile, Terrazzo, etc.

Excluding Concrete and Painted*, Laminate) (periodic maintenance) shall be cleaned, scrubbed, sealed, polished, waxed, stripped as required for the appropriate surface to maintain, protect, and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, old wax, scuff marks, standing water, or other non-permanent stains and shall have a uniform coating of floor finish. Baseboards, corners, and wall/floor edges shall also be clean and free of wax/buff solution. Care should be exercised around furniture and large items which cannot be moved to prevent wax/buff solution from accumulating on these surfaces. Chairs, chair mats, trash receptacles, and other small items shall be moved to clean floors underneath and returned to their original location after the floor has dried. Large items such as filing cabinets shall be cleaned around. Frequency shall be determined in the CLIN Schedule.

Stairways, railings, landings, ledges, grills, doors, radiators, and surrounding areas shall be cleaned in accordance with Non-Carpeted Floors as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease, grime, dirt, dust, stains debris and other extraneous matter. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 72 inches height from stair tread level, to provide or maintain a clean, uniform appearance.

Floor mats are included in carpet care and placed in areas as designated by the COR to control dust, dirt and prevent slipping. Floor mats will be kept free from accumulations of moisture, dirt and debris and cleaned at regular intervals. Soil and moisture underneath mats shall be removed, and mats returned to their normal location.

All trash shall be collected from all waste baskets, garbage cans, cigarette end receptacles, and other trash containers in, or adjacent to, the service areas and removed to an on-site location designated by the COR. Recycling materials shall be collected from marked bins and removed to an on-site location designated by the COR. Trash and recycling containers shall be returned to their original locations, lined, and kept free of odors, dirt, stains, and debris. Cardboard placed near a recycle bin and marked “RECYCLE” shall be removed to an onsite location designated by the COR. Trash and recycling shall be prevented from blowing out of dumpsters and containers when emptying such content into the designated receptacles. Dumpster and container lids shall be closed to further prevent materials from blowing out. Any trash that may fall on to the facility or grounds during the removal of such collected trash to the designated collection containers shall immediately be picked up.

Interior Windows, Glass, and Mirrors shall be clean, free of dirt, grime, film, steaks, marks, fingerprints, smudges, cloudiness, cobwebs, and water spots. Surrounding areas shall be free of standing water, drips, or watermarks, dust, debris, and cobwebs. Where reflective film or plastics are used, the film/plastic manufacturers’ recommendations must be followed. Cost of maintaining interior surfaces to meet the quality standard are included in the general maintenance cleaning cost. The cost for periodic cleaning of the exterior side of windows is included separately in the contract.

Exterior Windows shall be cleaned periodically as designated by Attachment 1- Frequencies.

After cleaning, windows shall be clean, free of dirt, grime, film, steaks, marks, fingerprints, smudges, cloudiness, cobwebs, and water spots.

Dusting shall include all surfaces. Surfaces under 84” include, but are not limited to, walls and interior partitions, desks, chairs, file cabinets, and other types of office furniture and equipment.

Items on desktops are NOT to be disturbed. Surfaces are to be free of dust, cobwebs, dirt, stains, debris, smudges, grime, nonpermanent marks, or any other extraneous matter. Dusting shall mean removal of soil from the area.

Chalkboards & Dry Erase Boards shall be kept clean. After cleaning, the writing surface shall have a uniform appearance with no remaining marks, streaks, or excess chalk dust. The chalk/pen tray shall contain no excess chalk or dry pen dust.

Note: only boards which have been partially or fully erased should be cleaned. Many boards contain information used over a period of time. If unsure, consult the occupant of the office or the COR for guidance. Note: Only solutions specified for the cleaning of white boards are to be used on them.

All outside entryways a 15-foot radius shall be free of dirt, debris, and foreign or inorganic materials.

Water coolers/machines/drinking fountains shall be cleaned and free of streaks, stains, scales, scum, encrusting, rust stains, food debris, dirt, bacteria, odors, and other extraneous matters.

Water coolers/machines shall be maintained at a high level of sanitation.

Restrooms and Wash Stations shall be cleaned and disinfected. All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls bathroom floors and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Partitions shall be smudge, stain free. Vents (within 72 inches of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. Urinal blocks are to have a screened holder. Restrooms shall be stocked with necessary toilet tissue, paper towels, and hand soap so that there are sufficient supplies for each day, including weekends and holidays. Restroom floor surfaces shall be maintained in accordance with Non-Carpet cleaning by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

Kitchens, Lunchrooms and Break Rooms shall be cleaned, swept, mopped, and disinfected.

All surfaces including the floor, table, counters, and appliance exteriors, shall be free from streaks, stains, scales, scum, rust stains, food debris, dirt, bacteria, odors, and other extraneous matters. The Contractor is responsible for cleaning the sink. Government employees will be responsible to keep the sink free of dishes. In the event that dishes are left in the sink, the Contractor shall move the dishes to the side of the sink. All waste receptacles used for food and trash shall be emptied, cleaned, and sanitized. All other surfaces located in kitchens shall be maintained to ensure compliance with contract requirements. Kitchens, lunchrooms, and break rooms shall be stocked with necessary paper towels so that there are sufficient supplies for each day, including weekends and holidays. Empty composting containers and place contents into the designated composting disposal receptacle.

All other sinks, wash-areas or dispensers shall be kept clean, sanitary, and stocked with necessary paper towels and hand soap so that there are sufficient supplies for each day, including weekends and holidays.

Metal and wood surfaces shall be cleaned and/or polished to obtain a uniform luster and protect the wood or metal. (Includes, but not limited to Generator Deck Plates, Spider Arms and Associated Railings)

Venetian blinds or coverings shall have cords and both sides of blind slats free of dust, dirt, grime, and water spots.

Draperies and fabric blinds or coverings shall be free of dust, dirt, stains, and odor.

Elevator surfaces and door tracks (car and landings) shall be clean and free of smudges, dirt, debris, dust, streaks, grime, and all foreign matter.

Janitorial Closets shall be maintained to the same standard of cleanliness as all other areas covered under this contract.

All other space or surfaces not specifically mentioned and located in areas covered by this contract shall be free of dirt, debris, steaks, film, and dust.

5.2 Recreation Areas & Facilities – Reference Attachment 1 (tab A in Frequencies Spreadsheet) for site lists and frequencies. Reference Attachment 5 for site maps & drawings.

Cottage Grove Day Use Parks require gate openings daily during recreation season for morning cleanings and gates shall remain open after morning cleanings.

All recreation sites need to be serviced once prior to recreation season and or parks opening.

Litter Removal: On a daily basis or when scheduled, the Contractor shall remove all litter within the areas identified in Attachment 5, Grounds Site Maps. In campgrounds, during this daily pickup, campsites that are occupied should not be entered but they will need to still receive the service at the earliest convenience. It will be the Contractor's responsibility to schedule cleaning of the site when not occupied. The Contractor shall pick up litter if noticed during routine janitorial services in the area and on designated swim beaches down to water’s edge.

On a daily basis litter will be removed from fire rings, grills, and picnic tables and for a radius of 15ft around each amenity. Litter includes, but is not limited to cigarette and cigar butts, broken tree limbs, glass, bottle caps, cans, paper products, clothing, burnt materials, metal hardware, animal waste, dead animals, and fish waste. Concrete surfaces, including sidewalks, entryways and stairways, pads around and inside kiosks, shall be kept free of litter, all dirt, debris, and stains.

The Contractor shall be responsible for the removal of all collected trash to designated collection containers in or adjacent to the areas where work is performed, see Trash Disposal Locations. The Contractor or the Contractor's employees shall immediately pick up any trash that may fall onto the facility or grounds during the removal of such collected trash to the designated collection containers. Collection containers shall be closed to prevent trash from being blown around the facility or grounds. All wastewater shall be neutralized and shall be disposed of Concrete surfaces, including sidewalks, entryways, and pads around and inside kiosks, shall be kept free of litter, all dirt, debris, and stains. Detergent solutions used to clean concrete surfaces shall be of a mixture so as not to kill grass or vegetation adjacent to the surface.

Reference Map & drawing list (Attachment 5) for related map or drawing for each site, note drawings may not be to scale and the entire parking area or recreation are perimeter shall be cleaned. Refer to Attachment 1 (Recreation Areas tab of frequency spreadsheet appendix) for frequency of cleaning.

Trash Cans: All trash shall be collected from trash cans and removed to a location to appropriate trash disposal location, see Attachment 1 (Recreation Areas tab of frequency spreadsheet appendix) for frequency of cleaning. Trash cans shall be lined and kept free of odors, dirt, stains, and debris. Boxes, cans, paper, etc., placed near a trash can shall be removed.

Trash shall be prevented from blowing out of dumpsters and containers when emptying such content into the designated receptacles. Grounds within a 15-foot radius around dumpsters and trash cans shall be kept free of cigarette butts, cans, bottle caps, paper, fish waste, and other litter. All trash cans shall be placed upright, with secure lids and returned to their original locations regardless of where the cans were found when the pickup was made.

Trash can numbers may vary throughout the summer recreation season by as many as 15 cans in heavily used campground and day use areas.

Picnic Tables: A thorough cleaning of picnic tables will occur twice monthly. Only spot checks will be conducted daily when performing services within the vicinity of a picnic table. Cleaning picnic tables includes the top, benches, and legs, shall be free of stains, dirt, insect nests, or accumulation of debris. A detergent shall be used in this cleaning, but it shall not be used so as to kill the grass or other vegetation under or near the table. The grounds surrounding each facility, for a 15-foot width, shall be free of cigarette butts, bottle caps, fish waste, paper, and other litter.

Drinking Fountains: Drinking fountains will receive a thorough monthly cleaning. Only spot checks will be performed daily, and any issues should be taken care of at that time. Drinking fountains shall be free of all streaks, stains, scales, scum, rust stains, food debris, dirt, bacteria, odors, and other extraneous matters. The base of the drinking fountains shall be free of rocks, cigarette butts, bottle caps, fish waste, paper, and other litter within a 15-foot radius.

Trailer Sanitary Dump Stations: including slab, drain cover, hose reel box, and water tower shall be free of all stains, scales, scum, rust stains, dirt, bacteria, odors, and other extraneous matters and shall be disinfected. The dump station, drain, and surrounding area shall be free of foreign matter. The grounds surrounding each facility, within a 15-foot radius, shall be free of cigarette butts, bottle caps, fish waste, paper, and other litter.

Gray Water, Sink Drains, & Faucets: Sink drains will receive a thorough weekly cleaning.

Only spot checks will be performed daily with any issues being addressed at that time. Sink drains shall be inspected and checked for serviceability. Each faucet and sink drain shall be free of all food waste, rocks, debris. Campground rains, including grates and catch baskets beneath the grate shall be sanitized and free of odor. All grates shall be returned to their proper place at completion of cleaning to avoid safety hazard to the public. The grounds surrounding each facility, within a 15-foot radius, shall be free of cigarette butts, bottle caps, fish waste, paper, and other litter. Faucets and/or drains that do not operate properly shall be immediately reported to the COR or Park Ranger on Duty.

Restrooms, CXTs, & Chemical Toilets: All Restrooms, CXTs, and portable toilets: shall be cleaned, swept, mopped, and disinfected to maintain all fixtures at a reasonable level of shine and cleanliness. Floors and shower stalls shall be sanitized and maintained to ensure that there is not a buildup of dirt, debris, or bacteria. There should be no standing or extra water on floor after cleaning. Partitions, screens, doors, windows, ceilings, recesses, eave joints, and interior and exterior walls shall be free of obvious dirt, graffiti, dust, insect nests, webs, or any other extraneous matter. Toilet bowls, interior and exterior of toilet risers, and urinals, sinks and showers shall be cleaned, sanitized, and descaled; after cleaning, the entire surface shall be free from streaks, stains, scale, scum, mineral deposits, rust stains, and other bodily waste products and dirt. Catch baskets and wire screens beneath drain covers shall be free of all debris including hair - all parts of the drain shall be disinfected and replaced in proper position. All removal by the public. At no time, will a drain be left unattended with its cover removed.

All marks of vandalism and graffiti readily removable without damage to the paint shall be removed. Drains sidewalks and entryways adjacent to restrooms shall be kept free of all dirt, debris, and stains. The grounds surrounding each facility, a 15-foot radius, shall be free of cigarette butts, bottle caps, fish waste, paper, and other litter. Restroom trashcan service shall include those trash cans within the restroom, storage room, and those upon attached sidewalk. Restroom trashcans shall be clean and free of odor on inside and outside. Contractor shall ensure that restrooms have a clean and pleasant odor. Restrooms shall be stocked with necessary toilet tissue, paper towels, and hand soap so that there are sufficient supplies for each day and over the weekend between scheduled cleanings.

Spot Cleaning – Park Restrooms (PM Check) shall be spot cleaned and restocked additional times during the day, at least 6 hours between each cleaning. Times shall be submitted in monthly schedules. Restrooms shall be stocked with toilet tissue, paper towels, and hand soap so that there are sufficient supplies for the remainder of the day and following into next day until scheduled cleaning. Service shall include toilet fixture cleaning and spot cleaning of obvious litter and soil on floor, sink and shower, and removal of any excess water on the floor. Restroom trash should have sufficient room for more trash after this service. Restrooms shall be free of obvious unsanitary conditions. The grounds surrounding each facility, for a 15-foot width, shall be free of cigarette butts, bottle caps, fish waste, paper, and other litter.

Pipe Chases & Storage Rooms (Janitorial Closets): Pipe chases and storage rooms are available for use by the Contractor without cost for the purpose of storage of his materials and equipment, excluding hazardous or flammable materials. Contractor shall be responsible for the orderliness and cleanliness of these closets and facilities shall be maintained to the same standard of cleanliness as all other areas covered under this contract.

Entryways: Entryways: shall be free of dirt, debris, and foreign materials. Exterior doors and walls and areas adjacent to entryways and walkways shall be free of dirt, debris, spider webs, insect nests and other foreign materials.

Periodic Grout Cleaning (Recreation Areas & Facilities): Grout: shall be cleaned to bring back to original color and condition. Grout shall be cleaned in manner as to not undermine it.

Grout shall be treated with grout sealer. Restrooms receiving this annual cleaning are identified in Appendix B – South Valley Recreation Frequencies. Note this is for South Valley only.

Periodic Strip-Wax Hard Surfaced Floors: Strip-Seal Floor Finish: shall be stripped of old wax, re-waxed and polished as stated in the Attachment 1 – South Valley Recreation Frequencies, wastebaskets and other small objects shall be picked up by Contractor. Large items such as filing cabinets shall be worked around. After being stripped, waxed, and buffed, the entire floor shall have a uniform glossy appearance, free of old wax, scuff marks, heel marks, and other non-permanent stains, and shall have a uniform coating of floor finish. All wax-buff solution shall be removed from baseboards, furniture, trash receptacles, etc. Note this is for South Valley only.

6.0 PERFORMANCE REQUIREMENTS SUMMARY

6.1 Payment

Work which has not been performed in accordance with the terms of this contract shall not be paid for. The Contractor shall not include in the monthly invoice any work which has not been accomplished. Payment shall not be made until the work has been performed.

Payments for less than a month will be prorated on a 30-day basis. The unit price per month will be used to compute the amount to be paid and shall constitute full and final compensation for all work.

6.2 Deductions for Non-Performance of Work

The Contractor’s performance shall be compared to the contract standards. If the performance of any required item is unsatisfactory upon completion and poor performance is clearly the fault of the Contractor with the above measures taken, a percentage of the unsatisfactory line items unit price shall be deducted from the monthly payment. Payment under individual items shall be reduced by an amount proportionate to the quantity of work that was not performed. For the purpose of determining the amount of reduction the working days will vary based on location per Appendix A Frequencies. Any area found to have non-performance shall have a deduction for the entire area. Example: Restroom fixtures not cleaned – entire restroom will be deducted for that time period.

If the Contractor fails to perform at any time and the work is deemed critical by the COR, Government forces may be assigned to perform the work. If this occurs, the Contractor shall be required to reimburse the Government for the full costs of the work performed including labor, materials, transportation, and supervision.

6.3 Non-Performance of Work

Work shall be considered not to have been performed when any one of the following conditions exists in accordance with the Quality Assurance Surveillance Plan – also see Paragraph 9.

The work tasks in an area were not performed in accordance with the Performance Standards The equipment, tools and chemicals were not used or were not in good operating condition.

All or any portion of the work was not performed If the work schedule is not completed according to the performance standards, adjustments will be made in accordance with Paragraph 6.2 and the “Payments” clause of the Contract Clauses.

Customer complaints in excess of the maximum allowed are received, the area of complaint shall be considered not to have been performed.

The COR has determined work to be unsatisfactory through periodic inspection or investigation of complaints.

6.4 Performance Requirements Summary. These are the criteria against which the performance will be evaluated.

PERFORMANCE REQUIREMENTS SUMMARY

Performance Objective Performance

Standard Allowed Number of Discrepancies

Surveillance (performed in timely manner)

Validated Complaints

Carpets (general maintenance) 6.1.1, 6.2 1 per quarter Random Inspections 1 per quarter Carpets (periodic maintenance) 6.1.2 0 deficiencies permitted 100% Inspection 0 deficiencies permitted Non-Carpeted Floors (general maintenance)

6.1.3,6.2. 1 per quarter Random Inspections 1 per quarter

Non-Carpeted Floors (periodic maintenance)

6.1.4 0 deficiencies permitted

100% Inspection 0 deficiencies permitted

Stairways, landings, railings, risers, ledges, grills, doors, radiators, and surrounding areas

6.1.5, 6.2 1 per quarter Random Inspections 1 per quarter

Floor Mats 6.1.6, 6.2 1 per quarter Random Inspections 1 per quarter Trash and Recycling 6.1.7, 6.2.2 1 per quarter Random Inspections 1 per quarter Windows, glass, mirrors 5.1.8, 5.1.9,

5.2 1 per quarter Random Inspections 1 per quarter

Dusting 6.1.10, 6.2 1 per quarter Random Inspections 1 per quarter Chalkboards and dry erase boards 6.1.11, 6.2 1 per quarter Random Inspections 1 per quarter Outside entryways 6.1.12, 6.2 1 per quarter Random Inspections 1 per quarter Water coolers/machines/Drinking Fountains

6.1.13, 6.2.4 1 per quarter Random Inspections 1 per quarter

Restrooms and wash stations 6.1.3, 6.1.7, 6.1.8, 6.1.14 6.2.6, 6.2.7

1 per quarter Random Inspections 1 per quarter

Kitchens, lunchrooms, break rooms 6.1.3, 6.1..7, 6.1.15, 1 per quarter Random Inspections 1 per quarter

Misc. sinks, wash areas and dispensers 6.1.16, 6.2.6 1 per quarter Random Inspections 1 per quarter Metal and wood surfaces 6.1.17, 6.2 1 per quarter Random Inspections 1 per quarter Venetian blinds or coverings 6.1.18, 6.2 1 per year Random Inspections 1 per year Draperies and fabric blinds or coverings

6.1.19, 6.2 1 per month Random Inspections 1 per month

Elevator surfaces and door tracks 6.1.20, 6.2 1 per quarter Random Inspections 1 per quarter Janitorial closets 6.1.21, 6.2 1 per quarter Random Inspections 1 per quarter All other space and surfaces within service areas

6.1.22, 6.2 1 per quarter Random Inspections 1 per quarter

Litter Removal 6.2.1 1 per quarter Random Inspections 1 per quarter Trailer Sanitary Dump Stations 6.2.5 1 per quarter Random Inspections 1 per quarter Picnic Tables 6.2.3 1 per quarter Random Inspections 1 per quarter Stock Supplies 6.1.14-16, 6.2 1 per quarter Random Inspections 1 per quarter Accident Reporting 7.6 0 deficiencies permitted N/A 0 deficiencies permitted Safety and Environmental regulations 7.0-7.6.3 0 deficiencies permitted Random Inspections 0 deficiencies permitted Security requirements, identification of employees and vehicles

8.0-8.5 0 deficiencies permitted

N/A 0 deficiencies permitted

6.5 Surveillance Random inspections by the COR, in addition to complaints from Project personnel and/or visitors pertaining to areas under this contract, will serve as the surveillance method. If the COR discovers deficiencies and/or receives complaints, the COR will pass them on to the contractor’s Quality Control Inspector (QCI) for correction.

Standard. Recurring defects are not permitted for any of the above service items. For example, if the COR discovers litter left in the vicinity of an entry area covered under the contract, the contractor is required to correct the defect through re-performance. No defect is recorded against the contractor’s performance. However, if this same situation occurs again during the contract period, a defect will be recorded on a CDR and reported to the Contracting Officer for appropriate action in accordance with FAR 52.212.4, Contract Terms and Conditions – Commercial Items (May 1997)

Procedures. Any Government employee who observes unacceptable services, either incomplete or not performed, for any of the above service items should immediately contact the COR to record the complaint. The COR will consider the customer complaint valid upon receipt from the customer pending further investigation of the complaint. The COR should inform the customer of the approximate time the defect(s) will be corrected and advise the customer to contact the COR if not corrected. The COR shall then consider the customer complaint resolved unless notified otherwise by the customer. The COR shall verbally notify the Contractor’s QCI of the CDR and identify steps necessary to correct the deficiency. The QCI will be given the following time allowances after verbal notification to correct the unacceptable performance: a) 1 (one) hour for hygiene related tasks; b) 4 (four) hours for general cleaning tasks; or c) 24 (twenty-four) hours for periodic tasks. If the QCI disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the QCI will notify the COR. The COR will conduct an investigation to determine the validity of the complaint. If the COR determines the complaint as valid, they shall document the written complaint of the findings. The COR shall retain the annotated copy of the written complaint for his/her files. If after investigation the COR determines the complaint as valid, the COR will inform the QCI and the QCI will be given an additional hour to correct the defect. A defect will not be recorded if proper and timely correction of the unacceptable condition(s) is accomplished.

However, a defect in the Contractor’s Quality Control program will be recorded for the QCI’s failure to recognize a valid customer complaint. The QCI shall return the written customer complaint document, properly completed with actions taken, to the COR, who will file the complaint for monitoring future recurring performance.

Progress Meetings. The Contractor’s QCI and the COR shall meet on a regular basis to discuss and eliminate any problems that exist in fulfilling this contract.

The Government may require the Contractor to discontinue using any employee in the performance of the work specified in this contract determined by the Government to be unsatisfactory (per DFAR Clause 252.247-7006).

6.6 Correction of Non-Performance of Work

The Contractor shall employ an adequate quantity of personnel to ensure that any area found to be not in compliance and therefore not acceptable, shall be made acceptable by the performance or re-performance of the work, where such re-performance is possible, during the first business day after noncompliance has been observed by, or reported to and verified by the COR

Daily cleaning/sanitation tasks are not considered re-performable work and shall result in a deduction for non-performance of work.

6.7 Work Scheduling

Janitorial work performed under this contact shall be shown as is on an up-to-date schedule prepared on a monthly basis by the Contractor and approved by the COR prior to commencement of work. Contractor’s work schedule shall indicate the location and time the required service is provided. The work must result in a minimum conflict between the Project and Contractor’s employees. The Work Schedule shall indicate Contractors’ activity on the Project and be received by the COR at least ten days in advance. Schedule shall be subject to adjustment upon notification by the COR that a conflict with necessary Project maintenance work has developed.

The Contractor shall maintain on file, at the site of work locations, one complete set of operating and maintenance appearance times and dates used in the performance of work for this contract

The COR will notify the contractor of necessary schedule changes at least two business days in advance where possible.

Office areas shall be cleaned between 0630 hrs. and 1700 hrs. and should be spaced out evenly when daily cleanings are not required. All other areas of the Powerhouse and associated buildings are to be cleaned between 1700 hrs. and 2400 hrs. Floor maintenance services are to be scheduled for after 1700 hrs. Mon-Thurs or on Fridays.

Recreation area cleanings shall be spaced out evenly throughout the week when daily cleanings are not required.

6.8 Verification of Work . If the Contractor performs work other than at the scheduled time, the Contractor must notify the COR of completion to secure any payment. Work performed at times other than posted on the schedule and not coordinated with the COR shall be considered not completed. After the work schedule has been approved, a copy of this shall be posted in the various places that the Contractor shall be working. The Contractor shall initial this work schedule each day to show the specific items of work that were accomplished.

6.9 Damages Caused by the Contractor. The Contractor shall be held accountable and liable to the

Government for any damages to Government facilities, fixtures, furnishings, equipment, or grounds caused by the Contractors or their employees.

6.10 Interference with Government Operations. The Contractor and the Contractor’s employees shall perform all work in such a way as to not interfere with regularly scheduled Government operational activities

6.11 Services During Repair Activities. It is expected that during the period of this contract that occasional repairs may have to be made by electricians, plumbers, carpenters, or other maintenance personnel within the Project. All large debris generated by such activities shall be removed by the Government personnel, who shall also clean up the affected area by sweeping with brooms and depositing such collected matter into wastebaskets. The Contractor shall thereafter accomplish the janitorial services as specified to restore such areas to their original cleanliness.

6.12 Lost and Found. It is the responsibility of the Contractor to instruct their employees that all articles of possible personal or monetary value found by the Contractors’ employees must be immediately turned in to the COR.

6.13 Other Contracts at the Contract Site. The Government may undertake or award other contracts for additional work and the Contractor shall fully cooperate with such other contractors and Government employees and carefully fit their own work to such additional work as may be directed by the Contracting Officer. The Contractor shall not commit or permit any act which shall interfere with the performance of work by any other contractor or by Government employees.

7.0 SECURITY

a. AT Level I Training. "All contractor employees, to include subcontractor employees, requiring access to

Army installations, facilities, controlled access areas, or require network access, shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. Upon request, the contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer (if a COR is not assigned), within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil/courses/atl1/launch.html; or it can be provided by the RA ATO in presentation form which will be documented via memorandum."

b. Pre-screen candidates using E-Verify Program. The Contractor must pre-screen Candidates using the E-verify Program (http://www.uscis.gov/e-verify) website to meet the established employment eligibility requirements. The Contractor must ensure that the Candidate has two valid forms of Government issued identification prior to enrollment to ensure the correct information is entered into the E-verify system.

An initial list of verified/eligible Candidates must be provided to the COR no later than three (3) business days after contract award.

c. Access and General Protection/Security Policy and Procedures. "All contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation/facility access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any installation or facility change, the Government may require changes in contractor security matters or processes."

d. For contractors who do not require CAC, but require access to a DoD facility or installation.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05 / AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative, as NCIC and TSDB are available), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

e. Will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas. All contract employees, including subcontractor employees who are not in possession of the appropriate security clearance or access privileges, will be escorted in areas where they may be exposed to classified and/or sensitive materials and/or sensitive or restricted areas.

f. Suspicious Activity Reporting Training. The contractor and all associated sub-contractors shall receive a brief/training (provided by the RA) on the local suspicious activity reporting program. This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the project manager, security representative or law enforcement entity. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after the completion of the training.

g.…