A.01.30 ELMR PWS for FY22 Recompete FINAL As of 15 NOV 2021.pdf

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PERFORMANCE WORK STATEMENT (PWS)

ARMY THEATER WIDE ENTERPRISE LAND MOBILE RADIO MAINTENANCE AND REPAIR

Part 1

General Information

1. Introduction: This is a non-personal services contract to provide enterprise land mobile radio (ELMR) maintenance and repair (M&R). The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. Contractor shall provide management, materials (parts), labor, tools, transportation and equipment necessary to provide required Enterprise Land Mobile Radio (ELMR) M&R services for United States (U.S.) Army installations within the European Theater. Equipment shall be maintained in accordance with (IAW) Original Equipment Manufacturer (OEM) specifications. The overall objective is to maximize the availability and effectiveness of U.S. Army Government-owned ELMR equipment.

The Contractor shall perform to the standards in this contract.

1.1 Background: U.S. Army utilizes ELMR for communications across Europe. As such, this requires ELMR Operation and maintenance (O&M) support and services for ELMR systems and equipment. These ELMR communication systems are necessary for mission requirements for the Combined Headquarters, United States Army, Europe, Africa, Installation Management Command Europe, and Seventh Army training Command. The ELMR repair and services for Government-Owned ELMR equipment encompasses the Directorates of Emergency Services (DES), Fire Protection Services (FPS) and other Installation Management Command – Europe IMCOM-E directorates, 9th Military Police (MP) Detachment and Protective Services Detachments (PSD) from Headquarters U.S. Army Europe (USAREUR-AF), Africa Command (AFRICOM), National Atlantic Treaty Organization (NATO) Brussels and Strategic Air Command (SACEUR).

1.2 Responsibilities: The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this contract and under the direction of the Contracting Officer (KO). Services for ELMR equipment are for U.S. Army Installations in Germany, Italy, Belgium, the Netherlands, Bulgaria, Romania, and Poland.

1.2.1 Work Responsibility: The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work IAW this PWS and all applicable United States (U.S.), German, and local laws, regulations, standards, provisions, and directives to include applicable publications in Section C-6. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents.

1.2.2 Administrative Responsibility: The Contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, Quality Control (QC), meetings, and correspondence. The Contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S. and host nation regulations, standards, provisions, codes, laws, technical manuals, and Manufacturer’s’ instructions and recommendations that are necessary and related to the functions being performed. The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS.

1.3 Objectives: Work performed by The Contractor under this PWS is intended to support Task Areas listed below.

Task Number Support Area PWS Section Task 1 ELMR Support, Maintenance and Repair (M&R) Services 5.2 Task 2 Non-Recurring Support, Maintenance, and Repair (M&R) Services 5.6

1.4 Functional Areas: The Contractor shall provide the effective and timely delivery of ELMR O&M support and services as outlined in the tasks stated herein. (see PWS Part 5)

1.5 Period of Performance: This contract has a one (1) year base period plus four (4) option years, and provides additional Period of Performance (POP) information to include specific Contract Line Item Numbers

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(CLINs) and their corresponding location and DoD Activity Address Code (DoDAAC).

1.6 Management and Administration:

1.6.1 Project Management: The Contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Project Manager (PM) during normal duty hours. The PM shall conduct overall management coordination and shall be the central Point of Contact (POC) with the Government for performance of all work under the PWS. At the Post Award conference, the Contractor shall submit to the Contract Officer Representative (COR), in writing, the name, title, office, home and mobile telephone number of the PM. A contractor employee shall be designated to act for the PM when work is being performed outside of duty hours, or during the PM’s absence. Both the PM and the contractor employee filling in for the PM, shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

1.6.2 Contractor Responsiveness: The PM or designated alternate shall be available for telephone communication or site attendance, with the COR, as required by the COR. A personal answering service is permitted at other than normal contract workdays and work hours for receipt of COR emergency response work requirements, provided that the PM or designee responds to all calls within two (2) hours after notification. The PM and any individuals designated to act in that capacity shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS.

1.6.3 Meetings, Conferences, and Briefings: The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings, that relate to the functions and services herein, as required by the Government to provide effective communication and impart necessary information. The PM or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.6.4 Hours of Operation: The Contractor is responsible for conducting business, between the core hours of 0800 to 1700 Central European Time (CET), Monday thru Friday except American federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. The Contractor is not required to perform during the following recognized federal holidays.

New Year’s Day (All) Epiphany (Romania) Martin Luther King Day (USA) National Day (Bulgaria) President’s Day (USA) Orthodox Easter (Romania & Bulgaria) Labour Day (Romania & Bulgaria) Memorial Day (USA) Whit Monday (Romania) St George’s Day (Bulgaria) St Cyril and Methodius Day (Bulgaria) Independence Day (USA & Bulgaria) Labor Day (USA) Unification Day (Bulgaria) Columbus Day (USA) Veteran’s Day (USA) Thanksgiving Day (USA) National Day (Romania) Christmas Day (USA) Second day of Christmas (Romania)

In the event a holiday occurs during a project effort, the Government will not pay for travel of Contractor personnel to and from the work area.

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The Government will work with the Contractor to determine scheduled access to specific areas. The Contractor may be required to perform work outside of normal duty hours, in the evenings and on weekends.

The Contractor shall be prepared to follow this work schedule. A written request to modify this work schedule shall be submitted to the COR/ ELMR No Later Than (NLT) 14 calendar days in advance of the start date of the requested modified schedule. The Government will provide approval or disapproval NLT five (5) calendar days after submission. Priority service is a work effort outside the defined normal work schedule. The Contractor may elect, at their discretion, to perform during priority hours. In such cases, the Government will not be billed for priority service hours. Performance during priority service hours is dependent on successful coordination with the Network Enterprise Center (NEC) POC for access to Government facilities.

1.6.5 Training Holidays: USAREUR-AF has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants shall be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.6.6 Quality Control (QC) and Quality Assurance (QA)

1.6.6.1 Contract Quality Requirements. As defined IAW Federal Acquisition Regulation (FAR) 2.101, and further defined by Army Contracting Command (ACC) Acquisition Instructions (AI) Part 46, to include contract requirements/terms contained in the PWS that articulate service, and deliverable requirements, and any PWS quality requirements, such as, quality management plan, Quality Control Plan (QCP), and so forth. QC is the responsibility of the Contractor. The Contractor is responsible for the control of their quality to ensure delivery of quality services to the Government IAW the terms and conditions IAW applicable inspection clauses.

1.6.6.2 Quality Control Plan (QCP). The Contractor shall develop, implement and maintain an effective QC System which includes a written QCP. The QCP shall implement standardized procedures/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. Specific performance metrics appear in part 7, paragraph 7.1, Performance Requirements Summary.

a. An optimal QCP shall identify potential problem areas and evolve over the life of the contract.

Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government.

b. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies;

procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints.

c. The Contractor upon request shall provide to the Government their QC documentation.

d. The Contractor shall provide the Government with an electronic copy of their comprehensive QCP in Microsoft (MS) Word format or Portable Document Format (PDF) within 30 calendar days after award date to the Contracting Officer (KO) and COR for approval. After acceptance of the QCP, the Contractor shall submit any proposed changes to the KO no less than five (5) calendar days prior to proposed implementation, and shall receive the KO’s acceptance in writing prior to implementation of changes.

1.6.6.3. Quality Assurance (QA). The Government will evaluate the Contractor’s performance under this contract IAW the Quality Assurance Surveillance Plan (QASP). This plan is a Government only document primarily focused on what the Government must do to assure that the Contractor has performed IAW the requirements of the contract. The Government has the right to conduct inspections and performance evaluation at any time. If any aspect of the performance is not in conformance with the requirements of this contract, the Government has the right to issue to the Contractor a Nonconformance Report (NCR).

1.6.6.4. Corrective Action. At any time, it is determined by the KO that the QC system, personnel, instructions, controls, tests, or records are not providing results, which conform to contract requirements, action shall be taken

Page 4 of 31 Rev by the Contractor to correct the deficiency. If a NCR is issued, the Contractor shall develop a Corrective Action Plan (CAP), which identifies the root cause, Corrective Action (CA) for the root cause, CA for the specific nonconformance and CA to the root cause to prevent recurrence and a timeline for completion.

1.6. 6.4.1 Nonconformance Report (NCR).

a. The NCR is a letter to a Contractor that identifies nonconformance of a contract requirement(s) or identifies business system deficiencies and requests Contractor corrective action with the purpose to both correct the immediate nonconformance/deficiency, and also prevent reoccurrence. Nothing in the NCR changes any terms or conditions of the contract, or waives any rights the Government has under the contract or in law.

b. The NCR is not a contract action nor a contract remedy, but it can be a precursor to one (though not required). It is also not a punitive action (though multiple uncorrected problems or ineffective corrective action could lead to contract remedies). It is a tool and process used to document failure(s) to meet contract requirements and to work with Contractors to resolve performance issues with the goal to prevent the need for contractual remedy. It is also a tool to provide the Contractor an opportunity to correct or replace nonconforming work when it can be accomplished within the delivery schedule.

c. There are three (3) types of nonconformance, as defined in FAR 46.101, Minor, Major, and Critical.

d. NCRs are a part of the performance records, but at the discretion of the assessing official, may be include in the Contractor Performance Assessment Reporting System (CPARS).

1.6.6.4.2 Corrective Action Plan (CAP) Requirements. Contractor shall provide a CAP in response to a NCR within 10 business days of receipt or as instructed in the NCR.

a. Actions planned or taken to correct the specific nonconformance.

b. Root cause analysis of the nonconformance.

c. Corrective action planned or taken to eliminate the root cause(s) and prevents recurrence of the nonconformance, to include addressing people, process, and/or tools as necessary.

d. Determination of whether other processes/products/services/work are affected by the root cause(s), including product/service/work already delivered to the Government.

e. Corrective action milestones and target date(s) for implementation.

1.6.7 Performance Evaluation Meetings: The Contractor shall meet periodically with the COR to review contract performance. Meetings shall include review and analyses of key process indicators, analyses of process deficiencies, and problem resolution. At these meetings, the COR and the Contractor will discuss the Contractor's performance as viewed by the Government and particularly the reconciliation of the Government’s QA Inspection Findings with the Contractor’s own QC findings. The Contractor will take appropriate action to resolve outstanding issues. The Contractor will make a mutual effort with the COR to resolve any and all problems identified. The Contractor shall prepare and submit meeting minutes within three (3) working days of the meeting.

1.6.8 Meeting Frequency: These meetings shall be held weekly during the first 60 calendar days of the contract period (in person or virtually depending on local health conditions), and as needed, but not less than quarterly, thereafter. A meeting shall be held upon notification by the COR when a Contract Discrepancy Report (CDR) DD form 2772 is issued.

1.6.9 Meeting Minutes: The COR may keep an electronic recording of these meetings. Written minutes of these meetings shall be prepared by the Contractor, signed by the COR, the PM, or their designated representatives, and provided to the KO. Should the COR not concur with the minutes, the COR will state in writing any area of non-concurrence within one (1) working day after receipt of minutes. The KO will take appropriate action to resolve any area of disagreement.

1.6.10 Cost and Performance Report/Monthly Status report: The Contractor shall submit to the COR a monthly Cost and Performance Report no later than the 10th calendar day of the following month and include it in the

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Monthly Status Report. The workload data shall reflect all work accomplished by the Contractor's staff. The workload data shall be subject to review and comment by the COR.

1.6.10.1 Contractor shall submit a Monthly Status Report listing all corrective and maintenance actions completed that month; all purchased spare & repair parts; and all after-hours support. Any changes to the density list shall be included in the report. Report shall be submitted via email to the COR within 10 days after the end of each month.

Contractor shall maintain hard and soft copies of the monthly status reports for review by the KO and/or COR.

1.6.10.2 Contractor shall prepare and track repair tickets with a unique tracking number for any equipment sent by the Contractor to the equipment manufacturer’s depot service center. The Contractor shall condense these service and repair forms to be included into the monthly status report submitted to the COR (reference paragraph 1.6.10.1).

1.6.11 Place of Performance: The work to be performed under this contract will be performed at multiple geographic locations in support of United States (U.S.) Army Installations in Germany, Italy, Belgium, the Netherlands, Bulgaria, Romania and Poland. ACCESS TO CLASSIFIED INFORMATION IS LIMITED

TO GOVERNMENT WORK LOCATIONS. NO CLASSIFIED INFORMATION SHALL BE

DISCUSSED, PROCESSED, OR STORED IN THE CONTRACTOR’S FACILITY.

1.6.12 Type of Contract: The Government will award a Firm Fixed Priced (FFP) hybrid contract with Time & Material requirements included.

1.6.13 Security Program: Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to Information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with the Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M) and its replacement 32 CFR Part 117 (NISPOM). The NISPOM Cross reference tool is available at https://www.cdse.edu/documents/toolkits-fsos/32CFR_Part117_NISPOM_Rule_Cross_Reference_Tool.xlsx ).

1.6.13.1 This requirement will require access to classified and controlled or sensitive information and facilities. Highest level security clearance requirement for this work effort is SECRET. Upon performance start date, all Contractor personnel shall possess and maintain during the contract life the required security clearance in accordance with DD Form 254, Contract Security Classification Specification. Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. All Contractor personnel shall be U.S. citizens. New or replacement personnel who require a security clearance to perform under this contract shall have the required security clearance at work performance start date. Contractor personnel may require access to SIPRNET or other classified systems in support of this work effort. Access to SIPRNET or other classified systems shall only be at specified Government work locations and sponsored by the COR.

1.6.13.2 COMSEC is not a requirement for this contract. Furthermore, DACAP is not required during generation of AES key using the Motorola system; however, IF the type 1 key is required from a KMI Operating Account, than it will mandate DACAP and will require a modification to the contract by updating the requirements in this PWS and the DD-254.

1.6.13.3 Threat Awareness and Reporting Program (TARP) Training: All contractor personnel assigned to this contract shall complete initial and annual TARP training. Completion of training shall be reported to the COR. Detailed requirements on TARP are stated in the DD Form 254.

1.6.13.4 Intelligence Oversight (IO) Training. IAW Fragmentary Order (FRAGORD) 01 to US Army Cyber Command (ARCYBER) Task Order 2020-022 and AR 381-10, US Army Intelligence Activities, all contractor personnel assigned to this contract shall attend initial Intelligence Oversight (IO) training within 30 calendar days of assignment to this contract and shall attend IO refresher training, as directed by the COR. The Contractor shall maintain record of training for all personnel and shall provide copies to the COR, upon request. The Prime Contractor shall include this requirement in all subcontracts.

1.6.13.5 Access and General Protection Security Policy and Procedures: Contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office (PMO), Director of Emergency Services (DES), or Security Office. Contractor workforce shall comply with all personal identity verification requirements of FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

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1.6.14 Protection:

1.6.14.1 Cybersecurity:

1.6.14.1.1 Cyber Training: All Contractor personnel as a condition of access to Government information systems and networks shall successfully complete all required initial and annual Cyber awareness training as specified in AR 25-2, DA Pam 25-2-6, and as specified by the Government requiring activity. Training is available at https://cs.signal.army.mil.

1.6.14.1.2 Contractor employees and subcontractor employees performing work under this contract who have access to Government information systems and networks shall create a user account and profile in the Army Training and Certification Tracking System (ATCTS) website at https://atc.us.army.mil, under the unit container designated by the COR. Contractor employees shall document, update, and retain their training and certification status in ATCTS.

1.6.14.1.3 The Contractor shall ensure that all contractor employees and subcontractor employees requiring Cyber Awareness training complete the training at the start of work performance on this contract and annually thereafter for the duration of this contract.

1.6.14.1.4 The Contractor shall ensure that all contractor employees and subcontractor employees sign an Acceptable Use Policies (AUP) at the same time the Cyber Awareness training is completed at the start of work performance on this contract and annually thereafter for the duration of this contract. The AUP is available in ATCTS under documents or at https://cs.signal.army.mil.

1.6.14.2. Information Assurance Workforce Certification. Defense Federal Acquisition Regulation Supplement (DFARS) clause 252.239-7001 (Information Assurance Contractor Training and Certification) applies to this contract. This contract is subject to the mandates of DoD 8570.01-M and DoD 8140.01, which establishes baseline technical and management Cyber skills for personnel performing functions within DoD and outlined on the DoD Cyber Exchange: https://cyber.mil/cw/cwmp/dod-approved-8570-baseline-certifications/. Functions spanning multiple levels require certification of the highest-level functions. Contractor personnel performing functions in multiple categories or specialties shall obtain certificates of training appropriate and maintain certifications appropriate to the functions performed in each category and specialty.

1.6.14.2.1 The Contractor shall ensure all contractor employees or subcontractor employees performing work under this contract have the baseline certifications corresponding to their functions, as defined in Chapters 3, 4, 5, 10, and 11, and Appendix 3 of DoD 8570.01-M at work performance start date. Contractors shall obtain all other required certifications or qualifications within six (6) months of being engaged. The IAT Level I baseline certification is the minimum requirement for unsupervised privileged access. The Contractor shall ensure that all employees’ certifications remain active and renewed at the end of the certifications cycle.

1.6.14.2.2 Contractor employees performing cybersecurity functions shall be assigned to the position in writing and shall upload a copy of their qualified baseline certification and other appropriate training certifications for their work role to ATCTS in their registered profile and provide copies to the COR for continuous compliance monitoring and reporting. The ATCTS Manager is required to verify the individual’s certification(s).

1.6.14.2.3 Table 1 reflects the personnel type network access and Cyber Workforce Specialty requirements, aligning the Cyber functional responsibilities and access levels to the contract tasks, IAW DoD 8570.01-M.

Table 1. Information Technology Access and Cyber Certification Requirements.

Functional Category

Network Type Account

Security Clearance

Investigation Required

IA Certification Category and Level (IAW

DOD 8570.01-

M and

BBP 05-PR-

M-

Computing Environment Certifications

Project Manager

(PM)

Authorized/

(General User) User

SECRET

Tier 3 (T3)

IAM-I

No

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System Manager

(SM)

Limited Privileged User

SECRET T3 IAT-I Yes

Intermediate Service Technician (ST)

Limited/Privileged

T3

IAT-I

Yes

Journeyman Service Technician (ST)

Limited/Privileged

T3

IAT-I

Yes

1.6.14.3 Privately and Contractor Owned Information Technology: The Contractor shall comply with AR 25-1 and AR 25-2. The Contractor shall not install or connect non-Government-owned or privately-owned systems, devices, or tools to Government systems or networks without the COR’s coordinating and obtaining proper authorization from the appropriate Information System Security Manager (ISSM), ensuring that all software has been authorized under the Risk Management Framework (RMF) Assess Only process. The non-Government-owned computing systems or devices to include items such as removable media such as external hard drives, optical media such as compact disk (CD)/digital video disk (DVD), flash media such as memory cards, Universal Serial Bus (USB) flash drives, thumb drives, solid-state drives, and multifunction mobile devices such as smartphone, personal digital assistant (PDA), or wireless tablet. No mobile or removable devices or tools shall be installed or connected to the Government systems or networks without the COR and ISSM authorizations.

1.6.14.4 Protection of Sensitive Unclassified Data: The Contractor shall ensure any sensitive information, including, but not limited to, PII, CUI, proprietary information, and Law Enforcement Sensitive information residing on Portable Electronic Devices (PEDs) or other external media, is protected IAW current Government IS guidelines and requirements. The Contractor shall use authorized, approved, and prescribed solutions that comply with current in transit and at rest processes and tools. The PEDs include, but are not limited to, laptop, netbook, notebook, or tablet computers, and blackberry or equivalent devices. External media include optional disk media such as CDs, DVDs, USB drives (also referred to as flash or thumb drives) (when authorization to use them is restored), and other portable digital storage devices.

1.6.15. Antiterrorism:

1.6.15.1 Antiterrorism Level I Training: All Contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee to the COR or to the KO, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://jko.jten.mil.

1.6.15.2 Outside Continental United States (OCONUS) Travel: If this contract requires OCONUS travel, contractor employees shall obtain KO or COR approval prior to such travel. The contractor employees shall contact the Government requiring activity Antiterrorism Office to receive a specific theater AT/threat briefing prior to departing on OCONUS temporary duty travel.

1.6.15.3 iWATCH: The Contractor and all associated Subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Office. This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract start date and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract start date. The Contractor shall maintain all iWATCH training records and shall provide copies to the COR upon request.

1.6.15.4 Emergencies and Force Protection Conditions: During declare emergencies and/or elevated Force Protection Conditions (FPCONs) Charlie or Delta, Contractor performance under this contract shall be determined by the COR or KO. All Contractor employees providing services under this contract are required to report for duty as scheduled and remain on duty during declared emergencies and/or elevated FPCON levels unless otherwise directed by the KO or COR. The Contractor PM shall keep the COR apprised of all personnel whereabouts when in

Page 8 of 31 Rev a temporary duty (TDY) location.

1.6.15.5 Operations Security (OPSEC): The Contractor is not required to develop an OPSEC Plan. However, the Contractor shall comply with DoD Directive 5205.02E, Army Regulation 530-1, and the requiring activity OPSEC program. Per AR 530-1 Operations Security, the Contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

The Contractor shall maintain all OPSEC training records and shall provide copies to the COR upon request.

1.6.16 Security Requirements: Contractor shall comply with all applicable security regulations, guidance, and procedures, including U.S. forces regulatory, force protection security requirements local and referenced in this PWS and DD form 254, Contract Security Classification Specification and in effect at all work locations. Contractor personnel shall attend all Government provided security and security awareness training as specified by the Government requiring activity. This includes successful completion of all required on-line security training, as directed by the Government requiring activity.

1.6.16.1 Contractor Identification Requirements: IAW FAR 37.114 (c), all contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces shall provide their employees with an easily readable identification (ID) badge indicating the employee's name, the Contractor's name, the functional area of assignment, and a recent color photograph of the employee.

Contractors shall require their employees wear the ID badges visibly when performing work at Government workplaces.

Contractor personnel shall also ensure that all e-mails, documents or reports they produce are suitably marked as Contractor products and/or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate that the sender is a Contractor employee and include the Contractor's company name. Contractor identification badges shall be worn in conjunction with any Government provided identification cards or badges.

1.6.16.2 Access to Protected Information: Protected information means all non-public information, including, but not limited to, trade secrets or proprietary information of other Contractors, Government source selection information, Privacy Act, PII, CUI, or any other information with distribution limited by the U.S. Government. If, during the performance of this requirement, Contractor personnel obtain access by any means to protected information, they shall not disclose, publish, divulge, release, or make known, in any manner or to any extent, the information except as necessary to carry out duties under this contract. Protected information shall be given only to persons specifically granted access to this sensitive information and may not be further divulged without specific prior written approval from an authorized U.S. Government individual. Further, contractor employees may use any non-public information for official/authorized U.S. Government purposes, and they shall not use the information for their personal gain, the gain of their employer, or the gain of anyone else. The Contractor shall notify the KO of any potential Organizational Conflict of Interest (OCI) created by any such access; however, a nondisclosure agreement will not overcome an OCI as defined in FAR Subpart 9.5. Moreover, the Trade Secrets Act prohibits releasing proprietary information without the owner’s consent. Accordingly, all Government Contractors are required to mark their proprietary information, and any time the Contractor is given inadvertent access to such marked information, the Contractor shall inform the KO of the access.

1.6.17 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use IAW AR 190-13, AR 190-51, and AR 380-5.

1.6.17.1 Reporting of Criminal Violations: The Contractor shall immediately report any suspected, alleged, or actual criminal incidents, which may have an adverse effect on the Army in Europe mission. Incidents shall be reported to the COR or Contracting Officer in writing of any and all incidents within one (1) working day. Criminal incidents which concern/affect Army in Europe personnel, facilities, activities, or assets shall be reported regardless of the location of the incident affiliation or jurisdiction.

1.6.17.2 Installation Pass: Installation passes are issued at the Installation Access Control System (IACS) Office.

The Contractor shall be responsible for ensuring all the Contractor’s employees performing work under this contract obtain necessary installation and facility access as required by AE Regulation 190-13 (USAREUR Physical Security Program) and AE Regulation 190-16 (Installation Access Control) both can be accessed via this link: Army in Europe Regulations . Government-provided identifications, access tokens and passes shall be returned to the Government when the employee no longer performs work under this contract.

1.6.18 Key Control: The Contractor shall control and account for all Government issued keys IAW AR 190-51, Appendix D and local Standard Operating Procedures (SOPs). All references to keys include key cards. The Contractor shall ensure all

Page 9 of 31 Rev keys/key cards issued to the Contractor by the Government are not lost, misplaced or used by unauthorized persons. The Contractor shall not duplicate Government-issued keys. The Contractor shall include procedures covering key control in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas.

The Contractor shall immediately report any occurrence of lost or duplicate keys to the COR. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying.

1.6.18.1 When the replacement of locks or re-keying is performed by the Government due to the loss of a key by the Contractor, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees in performance of this contract. The Contractor shall not permit entrance of locked areas by persons other than Contractor employees engaged in the performance of assigned work or personnel authorized entrance for the KO or COR.

1.6.18.2 Lock Combinations: The Contractor shall ensure all lock combinations are not revealed to unauthorized persons.

The Contractor shall ensure lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. The Contractor shall include these procedures in the Contractor’s QCP.

1.6.19 Common Access Cards (CAC): The Government will provide special access badges as necessary. The Prime Contractor Facility Security Officer (FSO) shall ensure that all contractor personnel acquire and maintain CACs. The approving Government Trusted Agent (TA) may give access to the FSO using the online Trusted Associate Sponsorship System (TASS), https://tass.dmdc.osd.mil/tass. Contractor eligibility remains in force during employment under the contract for those employees who have a valid and recurring requirement for access to Government facilities or automation systems to perform those duties stipulated in the contract. The Contractor shall use a valid CAC to access the Government domain. The Contractor shall immediately return the CACs to the COR when the Contractor employee’s employment is terminated or upon expiration of the contract. The CACs expire when Contractor employee’s eligibility terminates or three (3) years from the issuance date, whichever occurs first.

The Contractor is responsible for all CACs and shall report all lost or stolen CACs to the COR immediately.

1.6.20 Special Qualifications: Contractor shall provide qualified and appropriately certified employees to conduct the associated work they are required to accomplish.

1.6.20.1 Qualified and Certified Employees/Technicians: The Contractor shall ensure that field service technicians possess, or shall have the specialized training on servicing Motorola LMR equipment prior to the execution of the contract. The Motorola Specialized training program site lists the specialized training offerings located here: https://www.motorolasolutions.com/en_us/products/training.html The Contractor shall ensure employed technicians continuously receive current technical information and training on all ELMR equipment covered in this PWS. The Contractor shall provide the COR with a Certificate of Competency for completion of specialized training in the following areas: Voice Privacy Equipment – Digital Encryption Standard (DES) Extended Range (XL), Advanced Encryption Standard (AES); control consoles – gold- elite consoles base stations, and trunking systems. The Contractor shall maintain a file containing certificates and an updated list of personnel training dates and provide the list to the COR upon request.

1.6.20.2 Qualified and Certified System Manager (SM): The Contractor shall provide a System Manager who shall be a dedicated Motorola ASTRO ® 25 ELMR Subject Matter Expert (SME) dedicated full-time to supporting the Army/USAREUR ELMR system. The System Manager shall be a factory-authorized technician with all appropriate factory training completion certificates. The System Manager shall have a relevant associate or technical degree and/or equivalent, and a minimum of three (3) years of experience in the Telecommunications/ELMR maintenance field with specific experience in field support of the following:

1. ASTRO ® technology

2. Project 25 technology

3. AES

4. OTAR

5. Dispatch console systems

6. Project 25 subscriber radios

7. System fleet mapping

8. Computer skills in all applicable databases and products

9. Extensive knowledge in code plug creation

10. Security + certification

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1.6.21 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation Subpart 42.5. The KO, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings, the KO will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.22 Contracting Officer Representative (COR): The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is authorized to perform the following functions: ensure the Contractor performs the technical requirements of the contract;

perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitors Contractor's performance and notifies both the KO and Contractor of any deficiencies; and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms and conditions of the contract.

1.6.23 Key Personnel: Contractor shall provide a Project Managerwho shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the KO. The Project Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Contract Manager or alternate shall be available between 8:00 am to 5:00 PM, Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons.

1.6.25 Contractor Travel: Travel associated with performance of installation and removal of all fixed equipment (i.e., base stations, base station antennas, repeaters, repeater antennas, dispatch consoles, logging recorders and playback capabilities) shall be included in Contractor’s price. Relocation of ELMR equipment shall also be covered.

Replacement of auxiliary items (i.e., batteries and antennas) shall only be approved by the KO.

1.6.26 Data Rights: The Government has unlimited rights to all documents/material produced under this contract.

All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not revoke any other Government rights.

1.6.27 Safety:

1.6.27.1 Safety Plan and Program:

1.6.27.2 Emergency Fire and Safety: The Contractor shall comply with all applicable fire prevention and protection regulations IAW U.S. Government and local host nation regulations. The Contractor shall participate in police and fire programs, drills and instructions. The Contractor shall ensure that all contractor employees are made aware of fire safety requirements on an annual basis.

1.6.27.3 Vehicle Safety Requirements: The Contractor’s personnel operating motor vehicles on a U.S.

Government facility or installation shall possess a valid driver license for the category of vehicle being operated and shall comply with traffic regulations identified in AR 385-10 (The Army Safety Program). Violations of posted traffic regulations shall be treated accordingly by PMO and could potentially constitute grounds for withdrawal of an employee’s facility or installation pass depending on the level of infraction.

1.6.27.4 Reporting of On-Site Accidents or Injuries: The Contractor shall notify the COR within two (2) hours of occurrence of all accidents involving personal injury or property damage and report the accidents IAW DA PAM 190-45, https://armypubs.army.mil/epubs/DR_pubs/DR_a/pdf/web/ARN13928_PAM190- 45_FINAL_FOR_WEB.pdf. The notification is to be followed by a written notification within three (3) working days.

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1.6.28 Environmental Compliance: The Contractor shall comply with all applicable environmental and protection laws and regulations IAW U.S. Government and local host nation laws and regulations.

1.6.28.1 Environmental Compliance Plan and Program: The Contractor shall participate in environmental programs, planning programs and instructions. The Contractor shall ensure that all contractor employees are made aware of environmental requirements on an annual basis. The Contractor shall maintain an updated list of personnel training dates and provide the list to the COR upon request.

1.6.30 Emergency Essential Personnel

1.6.30.1 The Contractor shall submit the name, address, home phone number, cell phone number, security clearance, and duty title of the designated emergency essential personnel to the KO and COR within 10 working days after contract award. The Contractor shall update the KO/COR as changes occur and remain current during the entire period of performance.

1.6.29 Individual Logistical Support (ILS):

1.6.29.1 In accordance with (IAW) AER 715-9, certain Contractors may require individual logistical support in some overseas areas in order to meet contract obligations. The requiring activity shall coordinate with the Department of Defense Contracting Personnel (DOCPER) office and Northern Law Center, Shape Belgium to register the contract and seek approval for the Contractor(s) to receive ILS. The Contractor shall provide all information/documentation required applicable regulations in order to facilitate the ordering activity efforts in obtaining ILS privileges.

1.6.29.2 The DOCPER-Italy, and the Northern Law Center, Shape Belgium serves as the Government final approving authority in determining whether Contractors are eligible to receive ILS.

1.6.29.3 ILS, which may be provided by the Government hereunder; includes but is not limited to, use of the following: Military or other U.S. Government Clubs, exchanges, and non-appropriated fund organizations; Military or other U.S. Government commissary; Military or other U.S. Government postal facilities; Utilities and services IAW priorities, rates and tariffs established by military or other U.S. Government agencies; Military Payment Certificate (MPC), where applicable; Military or other U.S. Government banking facilities.

1.6.29.4 In cases where the DOCPER or Northern Law Center disapproves a Contractor ILS, the COR will coordinate for the issue of USAREUR-wide Installation Passes, which shall facilitate Contractor access onto U.S. Forces military installations/bases for the purposes of performing preventive maintenance/repair on ELMR equipment.

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PART 2

DEFINITIONS & ACRONYMS

2. Definitions And Acronyms:

2.1 Definitions:

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government.

The term used in this contract refers to the prime.

Contracting Officer (KO) - A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) - An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be…