Limited Sources JA Part 8 Service Now Redacted_Redacted final.pdf

This is a Limited Sources Justification and Approval (J&A) document for a ServiceNow license agreement by the Air Force Research Laboratory (AFRL/RVKY). The document justifies a sole-source procurement from Carahsoft Technology Corp under the Department of Defense Enterprise Software Initiative (ESI) Blanket Purchase Agreement (BPA) N66001-19-A-0120.

AFRL/RVIO is acquiring ServiceNow, a comprehensive IT Service Management Solution designed to integrate and manage virtually all facets of IT services administration. The solution meets federal "cloud first" mandates and covers specific service areas including Change, Cloud Provisioning, Configuration Management, Discovery, IT Asset Management, IT Governance, Incident and Problem Management, Service Automation Platform, and other enterprise IT functions. The Enterprise Software Initiative Team determined the pricing to be fair and reasonable during pre-award phase, with the procurement representing the best value to the government while avoiding transition costs to an alternative provider.