SOW-multimodal_OEM_PM_6.docx
DOCX document 46 KB Posted
- Attached to
- Service Contract for multiple lab equipment OEM Technicians/Engineers ONLY Federal contract opportunity
- Solicitation number
- 966355HNRS
View the file
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
1.0 Introduction
| a) The United States Department of Agriculture/Agricultural Research Service/Northeast Area/Beltsville Human Nutrition Research Center/Food Components and Health Laboratory (USDA/ARS/NEA/BHNRC/FCHL) has a requirement for a service agreement for the maintenance of multi-modality laboratory equipment which involves the utilization of multiple manufacturers, service organizations, and parts sources under a single agreement in addition to real-time vendor management through a secure web portal. The Contractor will provide original equipment manufacturer (OEM) technicians or engineers who will have a wide range of skills that will enable them to provide service for specific equipment. | Comment by Matte, Jenny - ARS: Should spell out OEM the first time it is used. |
| Comment by Paul, Althea - ARS: OK. I put the long name in the header of the page. I will also make sure of the long name by asking the vendor to clarify |
The Contractor’s work shall be performed at the USDA/ARS/NEA/BHNRC/FCHL, 10300 Baltimore Avenue, Building 307B, Beltsville MD 20705.
b) The work shall be performed as per SOW which includes on-site visits in addition to real time management through a secure web portal.
| c) For purposes of this SOW, service can be performed on-site or via real time vendor management as outlined in the Scope of Work. The Contractor shall be required to complete the service performance during normal business hours of 8am-5pm, Monday through Friday. Additionally, the Contractor, at their expense, shall maintain a call center open between 7:30 am and 9:00 pm to receive maintenance requests, and shall provide phone support outside of normal business hours when necessary. | Comment by Matte, Jenny - ARS: This will costs the Government to keep someone on salary sitting by a telephone. Can't we just require the vendor to respond within a certain time after ARS contacts them? |
| Comment by Paul, Althea - ARS: I interpreted that to mean as part of regular business operation not set up exclusively for us. I will clarify with the customer. |
d) Scope of Work
| The Contractor shall provide preventive maintenance and repair service for diverse scientific equipment (Please see list below) which will be performed by certified OEM technicians or engineers. The Contractor, unless otherwise noted, shall cover the cost of on-site repair service, including emergency repair, parts, labor, and travel in addition to preventative maintenance visits per OEM specifications as outlined in the OEM Manual which shall be provided by the Contractor. The Contractor shall perform work between the normal business hours of 8am-5pm, Monday through Friday. The Government will be authorized to utilize their preferred service providers, including the OEM, to perform the actual repair and preventative maintenance service on covered equipment. The cost of all covered service events shall be covered by the Contractor throughout the contract term. The Contractor shall cover maintenance charges at the service provider’s standard prevailing rates 24x7x365. | Comment by Matte, Jenny - ARS: There should be an equipment list. Is there? | |
| Comment by Paul, Althea - ARS: Yes. It is page 2 of this document. | Comment by Matte, Jenny - ARS: What is OEM? Spell it out. Where are these specifications? | |
| Comment by Paul, Althea - ARS: There is an OEM manual. Also, maybe we can add as per the OEM manual. I will clarify with the customer. | Comment by Matte, Jenny - ARS: We must discuss the costs associated with this. | |
| Comment by Paul, Althea - ARS: All related costs are covered in the quote. The service is on a yearly basis, and for the set price quoted all service events within that time frame are covered. |
| The Contractor shall cover the cost of technical support and shall issue payment directly to the provider for services rendered. The Contractor shall cover the cost of loaner equipment for up to ten (10) days in the event a repair cannot be completed within the expected timeframe for the type of repair to be made. The Contractor shall maintain a secure website which would allow authorized representatives to request service and generate reports pertaining to the service agreement. Program transactions, equipment maintenance activity, and vendor information shall be available 24x7 via the Contractor’s secure website. Software updates are limited to those which are included by the OEM at no additional cost during the annual preventative maintenance service visit. Elective enhancements, upgrades, or other software maintenance shall not be covered under the agreement. The maintenance agreement shall be firm-fixed price and have a common Period of Performance for all covered items. Additionally, the Government may remove equipment or add similar equipment at any time during the contract term. The vendor shall adjust the cost(s) accordingly. The agreement will provide coverage from August 1, 2019 through July 31, 2020 for the following equipment: | Comment by Matte, Jenny - ARS: repetitive | ||
| Comment by Paul, Althea - ARS: OK. I will delete. | Comment by Matte, Jenny - ARS: That is not accurate and cannot be part of the SOW. This is covered via clauses. Remove from this SOW. | ||
| Comment by Paul, Althea - ARS: | Comment by Paul, Althea - ARS: Ok. I deleted it. | Comment by Matte, Jenny - ARS: That will entail a modification to add/delete from the equipment list and will encur additional costs if adding equipment. | |
| Comment by Paul, Althea - ARS: You are right. I spoke to Dr. Baer and he told me that in the past the vendor adjusted the quote if they took off or added on equipment. | Comment by Matte, Jenny - ARS: language to use is base with four option years. 'Extension' has a different meaning in Acquisition. |
Statement of Work – Original Equipment Manufacturer (OEM) Technicians-Multi Modality
| Tag/item |
| Manufacturer |
| Model |
| Quantity |
| Description |
| Serial # |
| PMs |
| Included coverage |
| 3005727 |
| Kendro Laboratory Products |
| RC6 Plus |
| 1 |
| Centrifuge |
| 2009A2319 |
| 1 |
| 3005728 |
| Kendro Laboratory Products |
| RC6 Plus |
| 1 |
| Centrifuge |
| 2009A2321 |
| 1 |
| 3053100 |
| Agilent Technologies |
| LC1100 |
| 1 |
| Liquid Chromatograph/Mass Spectrometer |
| DE24505152 |
| 1 |
Sub items
Mass Spectrometer Diode Array Detector (DAD SL) Column Compartment (TCC SL) Liquid Autosampler (HiP-ALS SL) ALS Thermostat (1290 Thermostat) Degasser Binary Pump (Bin Pump)
G2445D G1315C G1316B G1367C G1330B G1379B G1312B
DE24505152
DE73457476
DE60558395
DE64557661
DEBAK00487
JP82007985
DE63058967
| 3076585 |
| Parker Balston |
| NitroFlow Lab |
| 1 |
| Nitrogen Generator, Nitro Flow 60 |
| N260-0013 |
| 1 |
Sub Items
Compressor
| 3076586 |
| Parker Balston |
| NitroFlow Lab |
| 1 |
| Nitrogen Generator, Nitro Flow 60 |
| N260-0043 |
| 1 |
| 3110484 |
| LECO |
| TruMac N |
| 1 |
| Nitrogen Analyzer |
| 3062 |
| 3005718 |
| Ortho-Clinical |
| VITROS 5,1 Fusion |
Series
| 1 |
| Analyzer |
| 34002166 |
| 3005719 |
| Kendro |
Laboratory Products
| RC6 Plus |
| 1 |
| Centrifuge |
| 2009A2315 |
| 3007638 |
| Agilent |
Technologies
| 6490A |
| 1 |
| Mass Spectrometer |
| SG113A206 |
| 1 |
Sub Items
Infinity Autosampler Binary Pump Infinity Diode Array Detector Thermostat for 1100/1200 samplers (WPS & ALS) Thermostatted Column Compartment SL Plus
G4226A-Agilent 1290 G4220A-1290 Infinity G4212A-Agilent 1290 G1330B G1316C
DEBAP01777
DEBAA01263
DEBAF01078
DEBAK05274
DEBAC02272
| 3007639 |
| Waters |
| Liquid Chromatograph |
| F11QSM211A |
| 1 |
Sub Items
PDA Detector Binary Solvent Manager UPLC Sample Manager ELS Detector
F11UPL116A
F11QSM211A
F11SDI606M
D11UPE943M
| 3047401 |
| Waters |
| Liquid Chromatograph |
| E11UPL029A |
Sub Items
PDA Detector Binary Solvent Manager UPLC Sample Manager
E11UPL029A
D11QSM939A
C11SDI112M
| Comment by Matte, Jenny - ARS: This List should be a separate attachment or come in at the end as Attachment A or Attachment One. |
| Comment by Paul, Althea - ARS: Part of the last sentence got deleted. I will put it back then please let me know if it should still be attachment 1. |
3.0 Government Furnished Property, Facilities, Services or Information
a) The Government will furnish office space, expendable supplies, and equipment if necessary solely for the Contractor’s use while performing the work prescribed herein. All assigned equipment to the contractor shall be returned to the agency at the end of the term (if applicable). Comment by Matte, Jenny - ARS: Why? Comment by Paul, Althea - ARS: That just mean on-site—they wont have to take the equipment away, fix it, and then bring it back. Comment by Baer, David: Mostly we need to provide space, usually space in the lab, for the technician/engineer can work.
4.0 Reimbursable Items
a) The USDA will not reimburse costs associated with “Local Travel” to/from the Contractor’s office to/from USDA or for parking. Neither will the USDA reimburse the Contractor for his “travel time”.
5.0 SUBMISSION OF DELIVERABLES
| a) The Contractor shall cover the cost of technical support and shall issue payment directly to the provider for services rendered. The Contractor shall cover the cost of loaner equipment for up to ten (10) days in the event a repair cannot be completed within the expected timeframe for the type of repair to be performed. | Comment by Matte, Jenny - ARS: What is the 'expected' timeframe? | Comment by Paul, Althea - ARS: | Comment by Paul, Althea - ARS: I will ask the customer to clarify |
| b) The Contractor shall maintain a secure website which would allow authorized representatives to request service and generate reports pertaining to the service agreement. Program transactions, equipment maintenance activity, and vendor information shall be available 24x7 via the Contractor’s secure website. | Comment by Matte, Jenny - ARS: Is this needed? | Comment by Baer, David: There are times when we might need to access information 24/7 – for example if we have an emergency during the night with equipment where we might need to access records. It is rare but it can happen. | Comment by Paul, Althea - ARS: Yes, but I will clarify with the customer. The lab have to be operational 24X7. |
| Comment by Matte, Jenny - ARS: repetitive | |||
| 6.0 | SUBMISSION OF INVOICES |
a) The Contractor shall submit an original monthly invoice to IPP at the website listed below:
| "Submit Invoice-to" address for USDA orders is the US Department of Treasury's Invoice | Comment by Matte, Jenny - ARS: fix the lines |
| Comment by Paul, Althea - ARS: ok. |
Processing Platform (IPP). All invoices are to be submitted online via the electronic Invoice Processing Platform. This is a mandatory requirement initiated by the US Department of Treasury and you can find more information at this website https://www.ipp.gov/index.htm. Your company must register at https://www.ipp.gov/vendors/enrollment-vendors.htm to establish an account in order to submit an invoice”.
b) The Contractor’s monthly invoice shall include: (a) the contract number (b) dates of performance and (c) equipment for which repairs and/or maintenance were provided. Comment by Matte, Jenny - ARS: as well as the equipment repaired/maintained.
c) Invoices will be processed for payment in accordance with the U.S. Prompt Payment Act.
- End of Statement of Work -
File details come from the government source that posted it.