9594CS21Q0027 - Group Intervention Services - 5-27-21.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

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8 (A)

EDWOSB

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

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VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

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RSC210005 52

9594CS21Q0027

William E. Hall, william.hall@csosa.gov 202-220-5717

Net 30

See Section F Same as Block 9

Court Services and Offender Supervision Agency Office of Financial Management 800 N. Capitol St., NW, Seventh Floor Washington, DC 20002-4260

See Continuation Pages

N/A

621330

$8.0 M

05/27/2021

06/21/2021

12:00 PM EDT

Court Services and Offender Supervision Agency Office of Procurement 800 N. Capitol St., NW, Suite 7066 Washington, DC 20002-4260

Re-entry and Sanctions Center Group Intervention Services

9594CS21Q0027

Continuation of SF1449

Block 25 Accounting and Appropriation Data Continued:

To Be Entered at Award

Blocks 19 through 24 Continued:

Item

No.

Schedule of Supplies/Services Quantity Unit Unit Price

Not to Exceed

Amount

0001 Facilitate Group Interventions 1 Lot TBD

1001 Facilitate Group Interventions 1 Lot TBD

2001 Facilitate Group Interventions 1 Lot TBD

3001 Facilitate Group Interventions 1 Lot TBD

4001 Facilitate Group Interventions 1 Lot TBD

5001* Facilitate Group Interventions 1 Lot TBD

TBD Total Base and All Option Periods Not to ExceedAmount

*FAR 52.217-8 6 month extension from end date of Option Period 4

(Note: This extension will only occur if FAR 52.217-8, Option to Extend Services, is exercised. The extension unit prices will be the same as the Option Period 4 unit prices.)

SECTION B – SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 Services. Contractor shall provide services in accordance with the Statement of Work (Section C).

B.2 Contract Type. This is a Firm Fixed Price purchase order with unit rates; quantities are based on anticipated estimates, and the Contractor is Not-to-Exceed the allotted quantities and cost associated with each Contract Line Item Number (CLIN).

B.3 Contract Funding. This purchase order is incrementally funded in the amount of $TBD.

Additional funding will be added by a purchase order modification. (To be removed upon award if fully funded.) The Contractor is not authorized to exceed the obligated value on this purchase order. Per Section F.1, this purchase order has a base period of twelve months with four twelve month Option Periods.

B.4 North American Industry Classification System (NAICS) and Small Business Size

Standard. The NAICS Code for this purchase order is 621330 Offices of Mental Health

Practitioners (except Physicians), and the small business size standard is $8.0M.

SECTION C – STATEMENT OF WORK

Re-entry and Sanctions Center (RSC) Group Intervention Services

C.1 Agency Background.

C.1.1 The Court Services and Offender Supervision Agency (CSOSA) was established under

Section 11232 of the National Capital Revitalization and Self-Government Improvement Act of 1997 to effectuate the reorganization and transition of functions relating to pretrial services, parole, adult probation and offender supervision in the District of Columbia to a

Federal Executive Branch agency. CSOSA’s mission is to increase public safety, prevent crime, reduce recidivism, and support the fair administration of justice in close collaboration with the community through the supervision of all probationers, parolees and supervised releases held under the authority of any United States or District of Columbia statute, or any other lawful authority entrusted to the District.

C.1.2 The Re-entry and Sanctions Center (RSC) is located at 1900 Massachusetts Avenue, SE, Washington DC. CSOSA's 102-bed facility provides high-risk offenders and defendants

(hereinafter referred to as residents) with up to 60 days of intense evidence based cognitive behavioral interventions and reintegration programming for males and 42 days of residency for females. The RSC also allows CSOSA to impose prompt and meaningful residential sanctions for residents who have violated the conditions of their release, improving the likelihood of successful supervision.

C.1.3 The RSC Group Intervention Services program seeks to respond to the needs of high risk justice involved individuals. The female residents (up to 15) assigned to the RSC participate in a 42-day holistic and multidisciplinary program, during which they do not leave the facility or receive visitors. Both evidenced based and individual therapy are provided to arrest the development of the progression of problems caused by high risk behaviors, as well as challenge irrational thoughts to promote a healthy return to the community and reduce the likelihood of recidivism. Treatment readiness, motivational interviewing, as well as continuous assessment, compliment the program design to reduce attrition as well as increase acceptance and commitment to development. These interventions are structured to address one or more of the factors identified as particular challenges to a female resident’s successful reentry and long-term recovery from substance abuse. These factors may include psychiatric distress, substance abuse, cognitive impairments, protracted withdrawal, poor attachment/social bonding, and extensive criminality.

C.1.4 Female residents receive a comprehensive risk and needs assessment and physical examination upon admission to the RSC which inform treatment. Throughout the 42-day residency, individuals meet with a multi-disciplinary team of professionals and are continuously assessed to track progress and make adjustments to increase the likelihood of success. Upon completion of the program, female residents are equipped with the tools needed to make prosocial decisions, engage in healthy behaviors, as well as foster and maintain healthy relationships. Because an extensive discharge summary is prepared for, and shared with, each female resident, the female resident leaves the RSC program with a better understanding of risk factors, barriers to re-entry, and a clearer pathway to understanding how to address the identified challenges.

C.2 Objectives.

C.2.1 The Contractor shall be capable of performing all tasks listed in Section C at the RSC and remotely via a telehealth system. As a result of the COVID -19 pandemic, Telehealth initially may be the primary method of service delivery but once the pandemic has subsided, the contractor may deliver nearly all services at the RSC. Telehealth is the use of electronic information and telecommunications technologies to support and promote long-distance clinical health care, patient and professional health-related education, public health and health administration. The Contractor shall provide a Health Information Portability and

Accountability Act (HIPAA) compliant telehealth platform for delivery of all tasks. The

Contracting Officer’s Representative (COR) will designate the location or method of delivery.

C.2.2 To effectively address risk and needs as well as re-entry barriers that are common to all female RSC residents, the Contractor shall facilitate evidence based group interventions, which are designed to identify the barriers and equip the female residents with strategies for approaching and overcoming such barriers, such as mental health.

C.2.3 The Contractor shall provide the necessary staff and labor to facilitate group and individual therapy sessions, for RSC female residents, and upon request, attend

Interdisciplinary Team Meetings (IDTs) to present/discuss resident findings.

C.2.4 The Contractor shall be available to provide on-site or virtual group and individual therapy sessions for one hour per session for group, which includes a minimum of 50 minutes of group therapy, and 50 minutes for individual therapy, any time, during the hours of 9:00 am – 9:00 pm Monday to Friday. An agreed upon staffing schedule will be developed between CSOSA and the Contractor at the post-award meeting to be held within ten business days following award.

C.2.5 The sessions will consist of high risk, non-compliant, female offenders with co-occurring disorders and trauma that are either in a re-entry or sanctioned status, and have been referred to the RSC for increased surveillance and rehabilitation.

C.2.6 Each group/individual session will include between one and 15 participants, shall be 50 minutes in duration, and shall be conducted in accordance with the agreed upon schedule. The Contractor staff conducting each group session shall arrive at the RSC at least five minutes prior to the scheduled session in order to meet with the RSC Unit

Manager, or their designee, for a pre-intervention briefing. For all virtual group and individual therapy sessions, the Contractor’s telehealth system shall allow participants to log in at least 10 minutes before the start of each session.

C.2.7 The Contractor shall provide the COR with a sign-in sheet of attendees following each group or individual therapy session. For groups and individual therapy sessions, a hard copy sign in sheet shall be provided. For virtual group and individual therapy sessions, electronic documentation created by the Contractor’s telehealth system of attendance is acceptable.

C.2.8 At the conclusion of each group/individual session, the Contractor shall enter a narrative summary relevant to the resident’s participation in the CSOSA Supervision

Management Automated Record Tracking (SMART) case management system. At a minimum, the summary shall include the group topic, objectives and each participant’s responsiveness to the session.

C.2.8 Estimated Effort Required.

Session/Activity Session

Length

(Hours)

Frequency Total

Hours/Year

Trauma Group

Therapy Session

1 1 x Week, 52

Individual Trauma

Therapy Session

1 2 x Week 104

Violence and

Victimization Group

Therapy Session

1 2 x Week 104

Relational Group

Therapy Session

1 2 x Week 104

Group

Psychotherapy

Session

1 2 x Week 104

IDT Presentation 1 Weekly 52

TOTAL 572

C.3 Trauma Therapy Performance Requirements. The Contractor shall facilitate evidence based trauma therapy groups, and individual trauma therapy sessions, when referred, for female residents and present findings in IDT meetings. The Contractor shall facilitate groups and individual trauma therapy using a cognitive-behavioral evidence-based curriculum that demonstrates effectiveness in achieving the following:

C.3.1 Trauma Group Therapy Session. This group should focus on the forms of trauma and abuse, the connection between trauma and substance abuse, the impact of trauma, and the process of healing from trauma. Since some of the residents served may suffer from Post-

Traumatic Stress Disorder (PTSD), this group session will help residents develop the appropriate coping skills that address the traumatic events.

C.3.1.1 CSOSA estimates a need for no more than 52 group sessions per year.

C.3.1.2 The Contractor shall ensure that each group session has a clearly defined topic, objective, and goals that are designed to assist residents in identifying their barriers to successful reintegration, and equip residents with strategies for approaching and overcoming barriers.

C.3.1.3 Each group session will include between one and 15 participants and shall be at least 50 minutes in duration of direct group facilitation

C.3.2 Individual Trauma Therapy Session. Individual trauma therapy shall be requested by the COR for residents who may benefit from individual therapy in addition to group therapy, to improve their capacity to respond positively to group therapy. The Contractor, upon concluding individual therapy session(s), shall record each encounter in the CSOSA SMART case management system.

C.3.2.1 Each Individual Therapy session shall be 50 minutes in duration.

C.3.2.2 CSOSA estimates a need for no more than 208 individual trauma therapy sessions per year.

C.4 Violence and Victimization Group Therapy Session Performance Requirement. The

Contractor shall facilitate violence and victimization groups using a cognitive-behavioral evidence-based curriculum that possesses demonstrated effectiveness in achieving the following:

C.4.1 Violence and Victimization. This group focuses on the forms of abuse and assault

(physical, sexual, and mental) that women experience, how substance abuse leads to a woman’s victimization, and identifying the perpetrators of these acts. The treatment model will combine mental health and advocacy. It will also address the impact of violence and victimization on the woman’s recovery process, reduce exposure to intimate partner violence, as well as reduce violence and re-victimization risk for women exposed to intimate partner violence

C.4.2 CSOSA estimates a need for no more than 104 violence and victimization group therapy sessions per year.

C.4.3 Each group session will include between one and 15 participants, and shall be 50 minutes in duration of direct group facilitation.

C.5 Relational Group Therapy Performance Requirement. The Contractor shall facilitate relational therapy groups. The Contractor shall facilitate relational therapy groups using a cognitive-behavioral evidence-based curriculum that possesses demonstrated effectiveness in achieving the following:

C.5.1 Relational Group Therapy. Due to the stigma often attributed to women who abuse drugs, this group will focus on the factors that diminish a woman’s self-worth and image.

This group will help women understand how interactions with others, and the messages received from others, have shaped their self-concept and affected their self-esteem. The group will use cognitive restructuring to help women increase their self-awareness, improve their self-esteem, and shape the choices a woman makes throughout her recovery. The group will also focus on helping women to identify unhealthy relationships and co-dependent behaviors, grieve and reconcile loss, and create supportive and mutually satisfying relationships

C.5.2 CSOSA estimates a need for no more than 104 group sessions per year.

C.5.3 Each group session will include between one and 15 participants, shall be 50 minutes in duration of direct group facilitation.

C.6 Psychotherapy Group Session Performance Requirement. The Contractor shall facilitate direct evidence based psychotherapy group sessions using a cognitive-behavioral evidence-based curriculum that possesses demonstrated effectiveness in achieving the following:

C.6.1 Through the use of psychological techniques this group will encourage women to communicate their innermost conflicts and problems. Through the disclosure process the psychotherapy group will explore why women commit crimes, relationships between women in an institutional setting, increase awareness of processes of women’s psychological growth and development, increase emotional regulation, as well as challenges involved in re-entering the community.

C.6.2 CSOSA estimates a need for 104 psychotherapy group sessions per year.

C.6.3 The Contractor shall ensure that each psychotherapy group session has a clearly defined topic, objective, and goals that are designed to assist female residents in identifying their barriers to successful reintegration and equip residents with strategies for approaching and overcoming barriers.

C.6.1.4 Each group session will include between one and 15 participants, and shall be 50 minutes in duration of direct group facilitation

C.7 Presentation of Findings in IDT Meetings. IDT meetings, consisting of supervision and intervention staff meeting to discuss a resident’s intervention plan, or her progress in relation to an established intervention plan, are held once per week, and are one hour in duration. The

Contractor can expect to attend each weekly meeting to present/discuss, at a minimum, the findings of individual and/or group interventions for the Trauma group.

C.8 Reporting Requirements: The Contractor must enter the completed program notes in the

CSOSA SMART case management system daily, at the conclusion of each group or individual session or IDT. The Contractor shall not remove any program notes, (handwritten, recorded, or otherwise), from the RSC which contain the personally identifiable information (PII) of any group or individual participants.

C.8.1 At a minimum, the following information must be included in the SMART case management system:

Resident Identification Information (Name, Police Department Identification (PDID)

Number, etc.).

Group Topic, Session Date, and Time.

List of the group participants.

Summary of the Group/Individual Experience.

Narrative Summary of any significant information relevant to the resident’s participation in the group or individual session, to include clinical observations of issues, steps necessary to stabilize the resident, and encourage progress toward constructive self-expression.

C.8.2 The group/individual sign-in sheets shall be submitted to the designated RSC staff person at the end of each group/individual session.

C.9 Coverage.

C.9.1 The Contractor shall facilitate the groups in accordance with the agreed upon schedule with fully qualified facilitators. In order to ensure that group facilitation takes place in accordance with the agreed upon schedule, the Contractor is strongly encouraged to not only have a primary facilitator for each group, but one or more qualified individuals available who can facilitate in the absence of the primary facilitator. As such, the Contractor may submit security clearance paperwork for “back up” facilitators to ensure no lack of coverage occurs due to the unavailability of a primary facilitator.

C.9.3 If the Contractor is unable to provide the requisite schedule coverage, the Contractor shall notify the COR or COR’s designee via email and telephone at least 24 hours in advance.

C.10 Contractor Personnel Qualifications.

C.10.1 All of the personnel providing services under this purchase order shall:

C.10.1.1 Be a citizen of the United States of America, or lawfully permitted to reside in the United States, and possess a valid work permit.

C.10.1.2 Be at least 21 years of age, and able to withstand the physical demands of the job, and be capable of responding to emergency situations.

C.10.1.3 Be able to clear the Government’s background investigation.

C.10.1.4 Be able to speak, read, and write the English language fluently.

C.10.1.5 Have the requisite educational and professional experience specified for the positions and services that they will provide.

C.10.1.6 Follow federal, state, county, and local requirements for licensing, certification, and credentialing, and all other applicable regulations regarding the provision of services described in this purchase order.

C.10.1.7 Be deemed drug free by the Contractor before being hired to perform services under this purchase order.

C.10.2 Trauma Group Therapy Personnel Qualifications. This group must be led by a

Licensed Psychologist, Licensed Independent Social Worker (LICSW), or Licensed

Professional Counselor (LPC).

C.10.2.1 Psychologist. The Psychologist shall possess:

C.10.2.1.1 A PhD. or Psy.D in clinical or counseling psychology from a graduate program in psychology accredited by the American Psychological Association, or a

Masters of Social Work (MSW) from a graduate program accredited by the Council on Social Work Education.

C.10.2.1.2 A full, current, and unrestricted license to practice clinical or counseling psychology at the doctoral level in the District of Columbia, or a state, territory or

Commonwealth of the United States.

C.10.2.1.3 At least three years, within the last seven years, of verifiable work experience as a licensed clinical or counseling psychologist specializing in providing trauma therapy.

C.10.2.2 LICSW/LPC. The LICSW/LPC shall possess:

C.10.2.2.1 A Master’s Degree in Social Work (MSW) from a graduate program accredited by the Council on Social Work Education.

C.10.2.2.2 A full, current, and unrestricted license to practice as an LICSW in the

District of Columbia, or a state, territory, or Commonwealth of the United States.

C.10.2.2.3 At least three years, within the last seven years, of verifiable work experience as a LICSW specializing in providing trauma therapy.

C.10.3 Psychotherapy Group Personnel Qualifications. This group must be led by a

Licensed Psychologist, Licensed Clinical Social Worker (LICSW), or Licensed Professional

Counselor (LPC).

C.10.3.1 Psychologist. The Psychologist shall possess:

C.10.3.1.1 A PhD. or Psy.D in clinical or counseling psychology from a graduate program in psychology accredited by the American Psychological Association.

C.10.3.1.2 A full, current, and unrestricted license to practice clinical or counseling psychology at the doctoral level in the District of Columbia, or a state, territory, or

C.10.3.1.3 At least three years, within the last seven years, of verifiable work psychotherapy services.

C.10.3.2 LICSW/LPC. The LICSW/LPC shall possess:

C.10.3.2.1 A MSW from a graduate program accredited by the Council on Social

Work Education.

C.10.3.2.2 A full, current and unrestricted licensed to practice as an LICSW in the

District of Columbia, or a state, territory, or Commonwealth of the United States.

C.10.3.2.3 At least three years, in the last seven years, of verifiable work experience as a LICSW specializing in providing psychotherapy services.

C.10.4 Violence and Victimization Group Therapy Personnel Qualifications. This group must be led by a Licensed Psychologist, LICSW, or LPC.

C.10.4.1 Psychologist. The Psychologist shall possess:

C.10.4.1.1 A PhD. or Psy.D in clinical or counseling psychology from a graduate program in psychology accredited by the American Psychological Association.

C.10.4.1.2 A full, current, and unrestricted license to practice clinical or counseling psychology at the doctoral level in the District of Columbia or a state, territory or

C.10.4.1.3 At least three years, within the last seven years, of verifiable work violence and victimization services.

C.10.4.2 LICSW/LPC. The LICSW/LPC shall possess:

C.10.4.2.1 A MSW from a graduate program accredited by the Council on Social

Work Education.

C.10.4.2.2 A full, current and unrestricted licensed to practice as an LICSW or as a

LPC in the District of Columbia, or a state, territory or Commonwealth of the United

States.

C.10.4.2.3 At least three years, within the last seven years, of verifiable work experience as a LICSW or LPC specializing in providing violence and victimization services.

C.10.5 Relation Group Therapy Personnel Qualifications. This group must be led by a

Licensed Graduate Social Worker (LGSW), LICSW, or LPC with the following qualifications:

C.10.5.1 A MSW from a graduate program accredited by the Council on Social Work

Education.

C.10.5.2 A full, current and unrestricted licensed to practice as a LGSW or as a LPC in the District of Columbia, or a state, territory or Commonwealth of the United States.

C.10.5.3. At least three years, within the last seven years, of verifiable work experience, as a LGSW or LPC, with female offenders/defendants in an adult residential treatment, community corrections, re-entry, or correctional facility.

C.11 Licensure and Certification.

C.11.1 Within ten business days following purchase order award, the Contractor shall provide the COR with copies of current licensure, certification, and comprehensive credentials of all personnel who will be assigned to perform services under this purchase order.

C.11.2 Thereafter, the Contractor and Contractor’s staff shall maintain current licensure and certification required to perform the services outlined within the purchase order. Upon request from the COR, the Contractor shall provide copies of the required licenses and certifications. The failure to maintain current licensure and/or certification shall result in the immediate removal of unqualified personnel, and may result in suspension of Contractor services until appropriate licensure or certification is obtained.

C.12 Communicable Disease/TB Testing. The Contractor shall ensure that all purchase order staff assigned to perform under this purchase order are tested annually for Tuberculosis using the

Purified Protein Derivative (PPD) tuberculin test. In the event that any purchase order staff are not able to take a tuberculin test, the Contractor shall submit annual chest x-ray results demonstrating asymptomatic clearance by a medical doctor. Results of all tests/x-rays shall be provided to CSOSA within ten business days and annually thereafter. CSOSA strongly encourages the Contractor to require staff to maintain current immunizations (i.e., influenza, hepatitis, tetanus, etc.). The Contractor shall remove from performance under this purchase order any staff members who are found or suspected to be suffering from a communicable disease, disorder, or respiratory problem, and who, after taking/exercising universal precautions set forth by the Centers for Disease control, or other reputable health care organizations, pose a risk to the health and safety of residents or others in the work place.

C.13 Drug Testing. Due to the mission of the CSOSA RSC, the Contractor must comply with all conditions of the Drug-Free Workplace Act of 1988.

C.13.1 Drug Testing. All individuals assigned to this purchase order who facilitate group intervention services will be subject to pre-employment and random drug testing by the

Contractor. The Contractor shall conduct the testing within fourteen calendar days prior to the individual staff member beginning work under this purchase order. The Contractor will supply CSOSA with a copy of test results. Drug test collections will be conducted by urinalysis and will be in accordance with HHS Mandatory Guidelines for Workplace Drug

Testing Programs published in Federal Register on April 13, 2004 (69 FR19644) and the

HHS Urine Specimen Collection Handbook, effective date November 1, 2004.

C.13.2 Tested Drugs. Drugs that the Contractor shall test for are Marijuana, Cocaine, Amphetamines, Opiates, and Phencyclidine (PCP).

C.13.3 Laboratory Testing. The laboratories chosen to perform the drug testing for individuals assigned to this purchase order must be certified by the HHS, and laboratory procedures will be in accordance to HHS Mandatory Guidelines for Federal Workplace Drug

Testing Programs.

C.13.4 Refusal to undergo Drug Test. Any Contractor personnel assigned to this purchase order who refuse to be tested, attempt to alter or substitute the specimen, fail to appear for testing without an approved deferral, which constitutes refusal to test, or refuse to provide consent to release information of the test results, shall be removed from the purchase order immediately with notification to the COR.

C.14 Compliance with Federal, State and Local Regulations.

C.14.1 The Contractor shall ensure that all staff assigned to the RSC adhere to the CSOSA

Policies and the RSC operational instructions. Copies of the CSOSA Policies and the RSC operational instructions will be made available to the Contractor upon request.

C.14.2 The Contractor shall provide services in compliance with all federal, state, and local laws, regulations and professional standards that relate to the provision of psychological services in a residential facility. The Contractor and Contractor staff shall comply with all the requirements of the Health Insurance Portability and Accountability Act of 1996 as amended

(HIPAA) regulations and the requirements of 42 CFR part 2 (Confidentiality of Alcohol and

Drug Abuse Patient Records), DC Office Code §§ 7-1201.01 eq. seq (D.C. Mental Health

Information Act), and D.C. Official Code §§ 7-302 and §§ 7-1605 (HIV/AIDS) Cancer

Confidentiality.

C.14.3 The Contractor shall also comply with confidentiality and training standards defined by the American Correctional Association (Adult Community Residential Services, 4th edition), the Commission on Accreditation of Rehabilitation Facilities (CARF), and the

American Society of Addiction Medicine (ASAM).

C.15 Personnel Records. The Contractor shall maintain documentation that verifies that

Contractor personnel have received adequate training to perform the duties for which they are assigned and meet all applicable requirements for certification and/or licensure.

C.16 Emergency Reporting.

C.16.1 The Contractor shall immediately notify the COR of any actions, events, or deeds that appear to pose a safety concern, or an imminent danger to the RSC residents, contractors, or staff.

C.16.2 The types of events that are deemed an imminent danger are: building/physical plant concerns, discovery of weapons or items that may be used as such, as well as, the resident’s suicidal ideations/actions, verbal or physical threats, physical altercations, or any other action that suggests that the resident may pose a threat to self or others.

C.16.3 In the event the COR is not available, the Contractor shall notify the Unit Manager, Shift Supervisor, or RSC Program Director.

C.17 Contractor Performance Standards. A minimum standard of performance is set forth below to provide guidance for contractors in maintaining suitability to perform services within the RSC.

C.17.1 Responsibilities.

C.17.1.1 The Contractor cannot subcontract any of the purchase order requirements specified herein without the express, written consent of the Contracting Officer.

C.17.1.2 The Contractor shall be responsible for maintaining satisfactory standards of staff competence, conduct, appearance, and integrity and shall ensure that all Contractor staff adhere to the Standards of Conduct (set forth below) and meet all applicable health requirements.

C.17.1.3 The Contractor shall also be responsible for taking any and all such disciplinary action as necessary when Contractor staff fail to meet purchase order standards or performance requirements.

C.17.2 Contractor’s and Contractor’s Personnel Standards of Conduct.

C.17.2.1 CSOSA is a law enforcement Agency and therefore requires a degree of public trust and confidence. Although CSOSA contractors and contractor personnel are not employees of the Federal Government, they shall be required to follow and comply with these standards of conduct. All Contractor personnel shall follow the minimum standards of conduct set forth in 5 C.F.R. PART 2635.101 and CSOSA Policy Directive PS 1106.

Both documents are incorporated into this purchase order by reference and shall be made available to the Contractor upon request.

C.17.2.2 In 5 C.F.R. PART 2635.101, there is guidance on developing a standard for the

Contractor and Contractor employees. Also, a minimum code of conduct is set forth below to provide guidance in achieving a greater individual standard. The Contractor and

Contractor personnel assigned to this purchase order shall:

1. Be courteous and demonstrate good manners toward all CSOSA employees, RSC residents, and the public.

2. Maintain a respectful and helpful attitude in all endeavors.

3. Maintain a neat, clean, and professional appearance.

4. Report to work physically fit and mentally alert. If feeling otherwise, make appropriate notification to the Contractor and request necessary relief or instructions.

5. Report any circumstances that may adversely affect performance on a particular assignment to the Contractor, prior to the assignment.

6. If a Contractor employee should be detained or become aware of being under investigation, by any federal, state, or local agency, for any legal or ethical violation, the Contractor employee must report this to the Contractor, no later than the next working day. The Contractor shall immediately report the incident to the

COR.

7. Not engage in discussions concerning CSOSA internal matters, policies, grievances, or personalities

8. Not engage in discussions of financial, personal, or family matters with CSOSA employees, family members, the public, or any known associate of the above.

9. Not entertain, socialize, or enter into business arrangements with, nor give legal advice or grant special favors to, CSOSA employees, RSC residents, family members, and friends of the above.

10. Except in an officially authorized capacity, not possess narcotics, dangerous drugs controlled substances, or marijuana, either on or off duty.

11. Abstain from the consumption and possession of alcoholic beverages while on duty.

12. Not report for duty or work under the influence of intoxicants or drugs.

13. Not report for duty or work under any condition that impairs the ability to perform as expected.

14. Not accept or solicit gifts, favors, or bribes in connection with official duties.

15. Not allow CSOSA employees, RSC residents, or their family members and friends into their home or living quarters.

16. Not visit the RSC during non-duty hours or allow family members and friends to visit the RSC or other operational areas. An exception must be requested in writing and approved by the COR.

17. Not gamble or enter into games of chance with CSOSA employees or RSC residents. Not gamble or unlawfully bet or promote gambling on CSOSA owned or leased premises.

18. Not disclose any official information, except to the COR or an authorized senior official, or make any news or press releases related to this purchase order. Press inquiries must be brought to the attention of the COR. This does not prohibit protected whistle blowing activities or protected union activities.

19. Refrain from discussions concerning duty assignment, particularly manpower, security precautions, or procedures, except with those persons having a need to know.

20. Comply with applicable laws both on and off duty.

21. Not knowingly give false or misleading statements or conceal material facts in connection with employment, promotion, travel voucher, any record, investigation, or other proper proceeding.

22. Not discriminate against or sexually harass CSOSA employees, RSC residents, members of the public, or engage in any prohibited personnel practices.

23. Ensure that financial obligations are met.

24. Not use official identification for other than official purposes.

25. Abide by all ethical standards of CSOSA applicable to agency employees regarding conflict of interest, outside activities, gifts, and use of federal property.

26. Not accept or solicit gifts, favors, or bribes in connection with official duties.

27. Not bid on, or task in any manner, directly or through an agent, any property being offered for sale by CSOSA, or by others serving on behalf of CSOSA.

28. Refrain from any activity that would adversely affect the reputation of CSOSA.

29. Avoid personal and business associations with persons known to be convicted felons or persons known to be connected with criminal activities. This does not apply to immediate family members so long as notification is made to the COR.

30. It is the responsibility of the Contractor to report any relationship (including friendships, family relationships (i.e. relatives), spouses/cohabitants, parental relationships, etc.) with a known offender/defendant immediately to the COR.

31. Avoid any criminal, infamous, dishonest, immoral, or notoriously disgraceful conduct, to include the habitual use of intoxicants or non-prescription drugs.

32. Not operate a CSOSA vehicle, or any other vehicle, while on CSOSA business, in an improper manner or under the influence of intoxicants or drugs.

33. Not misuse official authority, credentials, communications equipment, or weapon(s).

34. Not make statements about agency employees or officials, or other contractors or contract personnel with knowledge of the falseness of the statement or with reckless disregard of the truth.

35. Report violations of prescribed rules, regulations and any violations of statute or law to the Contractor and/or the COR.

36. Not violate security procedures or regulations.

37. Not close or desert the group/resident meeting prior to scheduled closure unless directed to do so, or permission is received from the COR, RSC Deputy Director, or RSC Director.

38. Always perform assignments in accordance with prescribed regulations to the best of personal ability, and in accordance with safe and secure working procedures and practices.

39. On occasions, the Contractor or Contractor personnel may be required to follow specific directions or guidance from the COR, the RSC Deputy Director, RSC

Director, or other CSOSA staff personnel. The Contractor or Contractor personnel shall, to the best of their ability, carry out the direction or guidance given. Any specific direction or guidance receive that the Contractor considers outside the scope of this purchase order shall be reported to the Contracting Officer immediately.

40. Do not possess, use, lose, damage, or otherwise take CSOSA property or the property of others without authorization of the COR.

41. Conduct only official business on CSOSA property.

42. Refrain from neglecting duties. This includes sleeping on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours, and refusing to render assistance or cooperate in upholding the integrity of the therapeutic program services.

43. Refrain from use of abusive or offensive language, quarreling, intimidation by words, actions, fighting and participation in disruptive activities that interfere with normal and efficient CSOSA operations.

44. Answer and make only official business calls on CSOSA telephones.

C.18 Other Services. The Contractor shall provide only the services in the amount and quantity identified in this purchase order. If services are required that are not in the scope of this purchase order, the Contractor shall obtain prior approval from the Contracting Officer before providing any services.

C.19 Work Restrictions.

C.19.1 The Contractor shall maintain satisfactory standards of staff competence, conduct, appearance, and integrity, as described, and shall take such disciplinary action against its staff as may be necessary. The Government reserves the right to direct the Contractor to remove a staff member from the work site for failure to comply with the performance standards defined in Section C.17 of this purchase order and the Contractor shall initiate immediate action to replace that staff member to maintain continuity of services at no additional cost to CSOSA. All backup or replacement staff must be approved by CSOSA.

C.19.2 If on medication, the Contractor’s staff shall be capable of performing the requirements of the statement of work.

C.20 Re-entry and Sanctions Center Security.

C.20.1 The Contractor agrees to adhere to all regulations prescribed by CSOSA with regard to the safety and security of the RSC facility, staff, and the residents. The RSC Safety and

Security policy will be provided to the Contractor upon purchase order award.

C.20.2 The Government requires all Contractor personnel to sign in and out of the RSC for security reasons. Additionally, the Contractor and Contractor personnel shall submit to a background investigation (see Section H.9), and attend a training orientation program, prior to providing services in the RSC.

C.21 Government Mandatory Training Requirements.

C.21.1 Contractor personnel, at no additional cost to the Government, shall attend

Government mandated online training. The Government will require Contractor personnel to complete online training in a classroom or an online setting. The training topics may include safety/security, IT Security/Privacy Act, RSC Program Regulations.

C.21.2 The Government estimated need for Contractor attendance in mandatory online training is approximately eight hours per year, which may be completed in one session, or may be completed over the course of a number of small sessions.

C.22 Special Language Requirements. In the event the Contractor is required to provide treatment services to an Offender needing a translator, the Contractor will notify the COR and

CSOSA will obtain the services of a translator. CSOSA will confirm the availability of the translator with the Contractor. The Contractor shall provide, at a minimum, 24 hour notice of any

Contractor initiated schedule changes for the translator services. Failure to provide this notification can result in increased cost to CSOSA for the translator services and that increased cost will be deducted from the Contractor’s next monthly invoice.

C.23 Inspections, Compliance and Audit. CSOSA through the CO, COR, or other CSOSA components shall conduct inspections and audits (hereafter “audit”) to verify the personnel, operations, programs, and the related non-financial books, records, accounts and information

(including electronic data) of Contractor, comply with the provisions of this purchase order, or to assess the efficacy of any goods or services delivered pursuant to this purchase order. Contractor and its personnel shall cooperate fully with all audits.

C.23.1 Frequency of Audits. Audits shall occur at least once a year at the discretion of

CSOSA. CSOSA retains the right to conduct audits more frequently if an incident occurs

(e.g., violence), or concerns about performance of the purchase order or the quality of the provided goods or services arise. CSOSA also retains the right to forgo an audit at its discretion and consistent with the Agency’s policies and practices, or any applicable laws or regulations. Notwithstanding the foregoing, CSOSA and its representatives shall have the right to audit the Contractor at any time without notice and in addition to any annual audit, if there are concerns about fraud, waste, abuse, or mismanagement under the purchase order, or

CSOSA has reason to believe that services procured through this purchase order are not being performed or are not meeting CSOSA’s standards and expectations.

C.23.2 Personnel, Books and Records. Contractor shall keep full, true and accurate books, records, accounts and information (including electronic data) concerning services provided pursuant to this purchase order. Contractor shall comply with all reasonable requests of

CSOSA or its representatives and provide access to all personnel, books, records, accounts and information (in whatever form, including electronic data) necessary for the audit, which may include, but not be limited to:

a. Offender files.

b. Notes and Reports (e.g., progress notes and discharge summaries).

c. Handbooks, manuals, policies and guidance for staff and offenders.

d. Detailed copy of programming activities and calendar.

e. Outline of all offered services.

f. Staff position descriptions.

g. Organizational charts.

h. Resumes, credentials, licenses and certifications of personnel.

i. Agreements with external vendors or sub-contractors for services provided pursuant to the purchase order.

j. Proof of accreditation and compliance with industry standards (e.g., regulatory agencies such as the Department of Behavioral Health).

k. Proof of liability and other insurance.

l. Sign-in sheets or logs.

m. Documentation and information concerning incidents (e.g., violence, death).

n. Offender Satisfaction Surveys.

C.23.3 Timing of Audits. Audits may be announced or unannounced at CSOSA’s discretion and shall take place during Contractor’s normal business hours. CSOSA and its representatives shall take reasonable steps to avoid disrupting the business of Contractor during an audit.

C.23.4 Audit Reports. Reports of the results of an audit are the property of CSOSA, but may be shared with Contractor at CSOSA’s discretion. If deficiencies are observed during an audit, the CO shall issue a Corrective Action Report (CAR) to Contractor within five business days of being provided with deficiency information. The CAR shall identify the specific deficiencies and the timeframe in which Contractor shall take corrective action.

Within five business days of receiving the CAR, Contractor shall develop and send to the CO for approval, a written plan of action with milestones (POAM) to correct the deficiencies within the timeframe designated by the CO. Contractor shall provide proof of remediation in writing to the CO for each deficiency identified in the CAR. Contractor may be subject to further audit by CSOSA to ensure that the corrective action taken is sufficient to prevent the reoccurrence of the deficiency.

C.23.5 Scope of Audit. CSOSA expects 100% compliance by Contractor with the terms of this purchase order. The scope of the audit shall include, but is not limited to, the Statement of Work and other applicable sections of this purchase order; criteria identified in

Contractor’s QC; standards issued by any accrediting body; standards issued by any licensing or certifying body for personnel, programming or facilities; Contractor’s policies; and all applicable laws and regulations.

C.24 Contractor Quality Control (QC) Plan. The Contractor shall develop, and provide to the

CO within 30 days of purchase order award, a QC Plan that identifies what actions, processes, procedures, inspections, reviews, and responsibility assignments the Contractor will utilize to ensure that the Contractor’s performance complies with all of the requirements of this purchase order. The CO shall have ten business days to review the QC Plan and provide requested or required changes to the Contractor. The Contractor will then have five business days to incorporate the CO’s required/requested changes and return a final QC Plan to the CO. The

Contractor’s QC Plan shall be reviewed and updated as required, but no less than annually.

C.25 Post-Award Meeting. The COR will schedule a post-award meeting with the Contractor within ten business days following purchase order award. The purpose of this meeting will be to review the performance requirements of the purchase order, agree on the roles and responsibilities of CSOSA and the Contractor under the purchase order, and any other issues either party may want to discuss. The Contractor shall prepare a meeting report that details who was in attendance at the meeting, what discussions took place, and what agreements were reached. A copy of the report shall be provided to the COR within ten business days following the meeting.

SECTION D - PACKAGING AND MARKING

D.1 Deliverables. Deliverables provided electronically shall be formatted with read/write capability using Microsoft WORD 2010 format, or other than text files any other application compatible with Microsoft Office Suite applications. Font type of Times New Roman with a font size of 12 shall be used throughout the document. The Contractor shall minimize additional formatting as much as possible (e.g. avoid use of columns). Avoid using any design/layout elements.

SECTION E - INSPECTION AND ACCEPTANCE

E.1 Inspection will be in accordance with Section C.23, FAR 52.212-4(a), and the terms and conditions in this Section E.

E.2 Inspection and/or Acceptance. Inspection of services furnished hereunder shall be performed by the CO and/or the COR, with support, as deemed necessary, from other CSOSA components.

SECTION F - DELIVERIES AND PERFORMANCE

F.1 Period of Performance.

The period of performance of this purchase order is as follows:

Specific dates to be added at award.

Base Period – 12 months from date of award

Option Period 1 – 12 months from effective date of option period

Option Period 2 – 12 months from effective date of option period

Option Period 3 – 12 months from effective date of option period

Option Period 4 – 12 months from effective date of option period

F.2 Place of Performance. The Contractor shall perform the work under this purchase order at the following locations or methods as designated by the COR. All requirements listed herein apply consistently to all places of performance.

F.2.1 The Re-entry and Sanctions Center, 1900 Massachusetts Avenue, SE, Building 17, Washington, DC 20003.

F.2.2 Remotely, via telehealth, through the use of electronic information and telecommunications technologies to support and promote long-distance clinical health care, patient and professional health-related education, public health, and health administration.

F.3 Observance of Legal Holidays.

F.3.1 CSOSA personnel observe the following days as holidays:

(1) New Year's Day (6) Labor Day

(2) Martin Luther King's Birthday (7) Columbus Day

(3) President’s Day (8) Veterans' Day

(4) Memorial Day (9) Thanksgiving Day

(5) Independence Day (10) Christmas Day

(11) Inauguration Day

F.3.2 If…