Sol_95332A-19-Q-0045.pdf

REQUEST FOR QUOTATION (RFQ)

REFERENCE NUMBER: 95332A-19-Q-0045

PROJECT TITLE: Microsoft Support Services

DATE ISSUED: Friday, September 20, 2019

RFP CLOSE DATE: Tuesday, September 24, 2019, 3:00PM EST

ISSUED BY CONTRACTING OFFICE: Corporation for National and Community Service, Department of the CFO, Office of Procurement Services

FOR INFORMATION CONTACT: Ms. Danielle R. Brown, Contract Specialist, at dabrown@cns.gov and (202) 606-7545.

NAICS CODE: 541990 – All Other Professional, Scientific and Technical Services

SMALL BUSINESS SIZE STANDARD: $16.50 Million

COMPETITION STATS: Sole-Single Source Justification

DESCRIPTION OF REQUIREMENT:

The purpose of this order is to procure Microsoft Support Services as the Corporation for National and Community Services (CNCS) has an immediate need to migrate all Data Center services into the cloud. This is to align with the Office of Management and Budget’s (OMB) Cloud First policy from December 2010.

CNCS seeks to be in compliance with the OMB Cloud First policy and migrate all Data Center services into the cloud. The policy requires a significant reduction in Data Center services. Currently CNCS utilizes cloud services within the Microsoft Azure cloud solution.

OBJECTIVES: Please see attached Statement of Work (SOW) for further information.

SUGGESTED SOURCE: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052

EVALUATION OF QUOTATIONS: Lowest price technically acceptable approach will be used to evaluate quotations. All quotations must conform to the SOW. This solicitation will result in a single award being made to provide CNCS with Microsoft Support Services.

PERIOD OF PERFORMANCE: The period of performance shall start on the date of award and last for 12-months from date of award.

OTHER CONSIDERATIONS: Please see attached SOW for further information.

QUOTER TERMS AND CONDITIONS

1. Period of Performance OR Delivery Date After Receipt of Order:

2. Shipping Point (F.O.B OR Destination):

3. Payment discount Terms:

4. Government-wide Agency (GWAC) Contract Number:

5. DUNS No:

6. Name of Company:

7. Street Address, City, State, Zip code:

8. Name of Personal Authorized to Provide Quote:

9. Telephone Number and Email Address of Person Authorized to Provide Quote:

The respondent must also provide their DUNS number, organization name, address, point of contact, and size and type of business (e.g., 8(a), HubZone, etc.), pursuant to the applicable NAICS code and any other information that may be helpful in developing or finalizing the acquisition requirements.

One (1) copy of the response is required and must be in Microsoft Word or Adobe PDF format using Times New Roman 11-point font, 8-1/2” x 11” paper size, with 1” top, bottom, left and right margins, and with single or double spacing.

The information submitted must be must be in and outline format that addresses each of the elements of the project requirement and in the capability statement /information sought paragraphs stated herein. A cover page and an executive summary may be included but is not required.

The response is limited to a 5-page limit. The 5-page limit includes the cover page, executive summary, or references, if requested.

The response must include the respondents’ technical and administrative points of contact, including names, titles, addresses, telephone and fax numbers, and e-mail addresses.

Facsimile responses are NOT accepted.

All responses must be received by Tuesday, September 24, 2019 at 3:00PM EST and reference number 95332A-19-Q-0045. Responses must be submitted to the Contract Specialist, Ms. Danielle R. Brown, at dabrown@cns.gov.

ADDITIONAL TERMS AND CONDITIONS, PROVISIONS, AND REPRESENTATIONS

The FAR Clauses are incorporated by reference and are provided in full text at https://www.acquisition.gov/ https://www.acquisition.gov/

1. The provisions of FAR Clause 52.212-1 Instructions to Offerors – Commercial Items (Oct 2015) is applicable to this solicitation.

2. The provision of FAR Clause 52.212-2 Evaluation – Commercial Items (Oct 2014) is applicable to this solicitation. Lowest Price Technically Acceptable is the evaluation approach.

3. The provisions of FAR Clause 52.212-3, Offeror Representations and Certifications – Commercial Items (July 2016), is applicable to this solicitation.

4. The provision of FAR Clause 52.212-4, Contract Terms and Conditions – Commercial Items (May 2015) is applicable to this solicitation.

5. The provisions of FAR Clause 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders – commercial Items (July 2016) is applicable to this solicitation. There are no specific clauses applicable to this solicitation.

SUMMARY STATEMENT:

Responses to this notice must include sufficient information to establish the interested parties; bona-fide capabilities of providing the product or service. The response shall include: the list price, shipping and handling costs, period of performance, delivery terms, prompt payment discount terms, F.O.B. Point (Destination or Origin), product or catalog number(s); product description; and any other information or factors that may be considered in the award decision. Such factors may include: past performance and special features required for effective program performance.

Statement of Work (SOW) Template Orders for Services

GENERAL INFORMATION

Title of Project:

Microsoft Support Services

Statement of Need, Purpose, and/or Objective:

The purpose of this order is to procure Microsoft Support Services as the Corporation for National and Community Services (CNCS) has an immediate need to migrate all Data Center services into the cloud. This is to align with the Office of Management and Budget’s (OMB) Cloud First policy from December 2010.

Background Information:

CNCS seeks to be in compliance with the OMB Cloud First policy and migrate all Data Center services into the cloud. The policy requires a significant reduction in Data Center services.

Currently CNCS utilizes cloud services within the Microsoft Azure cloud solution.

Period of Performance:

Period of Performance shall start on date of award and last for 12-months from date of award.

Place of Performance:

Contractor shall be performing all services on-site at 250 E Street, SW, 2rd floor, Washington, D.C. 20025.

Hours of Operation:

Contractor employees shall generally perform all work between the hours of 7:00am and 6:30pm, Monday through Friday (except Federal holidays. However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends, to fulfill requirements under this SOW.

Federal Holidays:

Federal law (5 U.S.C. 6103) establishes the following public holidays for Federal employees.

Please note that most Federal employees work on a Monday through Friday schedule. For these employees, when a holiday falls on a non-workday –Saturday or Sunday – the holiday usually is observed on Monday (if the holiday falls on Sunday) or Friday (if the holiday falls on Saturday).

Contractors shall follow these same guidelines. Direct billing/invoicing shall not be allowed for any Federal Government Holidays (e.g. New Year’s Day; Birthday of Martin Luther King, Jr.;

Birthday of George Washington; Memorial Day; Independence Day; Labor Day; Columbus Day;

Veterans Day; Thanksgiving Day; Christmas Day)

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below.

Specific Requirements:

CNCS requires support in migrating Data Center services from on-prem to our Microsoft Azure cloud environment.

LEVEL OF EFFORT:

Description of Services Hours Support Acct Mgmt. (TAM time):

Customer Advocacy – Promoting customers’ needs within Microsoft and sending customer feedback to key decision makers:

▪ Facilitating Resources – Locating engineers and experts, and ensuring two-way communication

▪ Managing Escalation – Identifying areas for improvement to reduce repeat issues and prevent future outages. Managing CNCS support issues to ensure that problems are escalated as high in the Microsoft technical organization as required to address the situation.

▪ Reporting and Status Management – Running scheduled reports and facilitating ongoing discussions with the Customer Support Manager (CSM)

Support Assistance:

▪ Access to Microsoft® product and technology experts to provide best practices in deploying new solutions quickly and correctly;

and reduce support and maintenance expense.

▪ Strategic advice on the operation of technology solutions, based on Microsoft’s

1,129 proven experience.

▪ Ability to improve IT staff expertise and productivity with training and knowledge transfer services, such as workshops and access to an online knowledge base.

Problem Resolution Support:

▪ Log problem resolution requests any time, either online or by phone.

▪ Response time for critical problems is one hour or less

▪ Critical Situation Management process for all issues that CNCS designates as having a significant or critical business impact. Under this process, resources may be deployed onsite, and management visibility is maintained.

▪ Request that the Microsoft Product Development team create a hotfix for commercially-available software products in response to break-fix support needs.

▪ Request an in-depth investigation into the root cause of CNCS issues to help prevent reoccurrence.

▪ For lower-priority issues, request Reactive Onsite Support Services (ROSS) with highly-experienced technical resources.

Designated Support for Engineering for Azure/Dynamics:

Migrations and Upgrades:

• Assess and stabilize current infrastructure

• Review Migration Documentation

• Asset with pre-deployment testing

• Increase the skills of CNCS support staff

• Onsite presence during deployment

• Post-Deployment Optimization

Stabilization

• Root cause analysis of ongoing issues

• Remediate reactive issues

• Implement preventative measures

• Increase the skills of CNCS support staff Optimization and Maintaining

• Assess the current performance of CNCS infrastructure

• Identify areas for performance improvement

• Formulate and optimization plan

• Increase the skills of CNCS support staff

GOVERNMENT RESPONSIBILITIES

The Government will provide the Contractor with on-site work space for those team members required to be located at the Government site, ‘hoteling’ space for those that perform their services remotely more than two days a week, laptop computers with appropriate software to support contract requirements, access to the CNCS local area network and access to servers and software products required for maintenance activities. The Government will provide normal office supplies to the on-site team members. Access to Government workspace and facilities will be provided during normal CNCS office hours.

DELIVERY OR DELIVERABLES

The following table identifies the minimum set of deliverables not previously defined in specific tasks and responsibilities and provides the due date for delivery. Depending on the complexity and nature of a project, the Contractor shall determine the appropriate set of artifacts required to meet the user requirements and the goals of the project. The COR must approve of all required artifacts prior to delivery.

Deliverable Description Due Project Management Plan - The Project Management Plan describes project-related activities that need to be resourced and performed during the task order for Microsoft Support Services. The Project Management Plan should describe the goals to be accomplished and the problems to be resolved.

Draft – 15 days after award; Final – 30 days after award.

Monthly Progress Report. To include a summary of accomplishments, a list of tasks to be accomplished for the next reporting cycle, a cost summary (to include the hours and cost by labor category, other direct costs, other costs, total costs for the month, total cost for task order to-date and funding remaining), any issues or problems and actions required by the Government.

Each month, and due by the seventh working day of the subsequent month.

Ad Hoc Task Plans. At the request of the COR, the Contractor shall prepare and deliver a task plan for accomplishing the task, to include the Contractor’s understanding of the task, the desired outcome and any issues or problems anticipated. At the discretion of the COR, after the task is completed, the Contractor shall provide a summary of the results and lessons learned.

Within five working days of date of request. If results required, within three days after the task is completed.

Status Meetings. The Contractor must create an agenda, report, and document meeting minutes for each weekly and/or monthly status meeting.

The agenda must be available and distributed one (1) business day prior to a meeting. The comprehensive meeting minutes must be available and distributed within one (1) business day after the meeting.

REPORTING REQUIREMENTS

• Weekly Reporting. The program manager must furnish weekly written status reports on the activities and progress of the contract. The content and format of the weekly progress reports will be provided by the COR within ten (10) business days after award but may be changed from time to time to better manage the contract.

• Financial Reporting. The Contractor must also submit a monthly financial report which tracks the planned- to- actual expenditures. The financial report must include:

o The budgeted and actual amounts for the month o The budgeted and actual cumulative totals to date o The variance amount and percentage for the month and cumulative to date o Burn rate and other pertinent information

PAYMENT PROVISIONS:

Invoice frequency will be net 30. Payment requests must be submitted electronically through the U.S. Department of the Treasury Internet Payment Platform (IPP) system.

OTHER CONSIDERATIONS

Travel:

No travel is expected under this Contract. The Contractor may not expend funds for travel unless authorized in writing by CNCS.

Key Personnel:

• Support Account Manager

• Support Assistant

• Problem Solution support

• Engineering

Non-Compliance Penalties:

The Government shall have five (5) working days to complete the review of each deliverable and accept or reject the deliverable by giving written notice to the contractor. When the Government fails to complete the review within the review period, the deliverable will be deemed acceptable, unless an extension of the review period is requested. The contractor shall have five (5) working days to correct the rejected deliverable and return it to the Government COR. An extension of this correction period may be approved by the COR only under special circumstances. The contractor shall be allowed one re-submission of deliverables.

Written documents (including the response to this proposal) delivered to the Government in draft and final form will be evaluated against the following acceptance criteria:

• Standards: The document conforms to the prescribed standard, where applicable.

• Completeness: The document covers all aspects of the subject matter.

• Clarity: The document is understandable by the intended user/recipient of the document.

• Consistency: The document is logically coherent both internally and in conjunction with other related documentation.

• Accuracy: The document is functionally and technically accurate.

• Editorial Accuracy: The document is free of typographical and grammatical errors, logically organized, and follows consistent formatting styles.

The absence of comments by the COR will not relieve the Contractor of the responsibility for complying with the requirements of this work statement. Final approval and acceptance of documentation required herein shall be by letter of approval and acceptance by the COR. The Contractor shall not construe any letter of acknowledgment of receipt of material as a waiver of review or as an acknowledgment that the material is in conformance with this work statement.

Any approval given during preparation of the documentation or approval for shipment shall not guarantee the final acceptance of the completed documentation.

The contractor shall monitor the quality of all work performed as part of this task. This includes both the content of the products produced (e.g. test cases) and the Deliverables, of this SOW.

The contractor will ensure the quality, completeness, and timeliness of all deliverables and the work performed. The contractor shall ensure that all deliverables comply with all applicable CNCS standards, policies, and procedures.

The preliminary/draft and final deliverables and all associated working papers and other material deemed relevant by CNCS that have been generated by the contractor in the performance of this task order are the property of the U.S. Government and must be submitted to the COR at the end of the period of performance.

Contract administration shall be provided by the administering Contracting Officer and Contracting Officer’s Representative. The past performance ratings for the vendor’s performance will be captured via CPARS records.

Information System Security Requirements:

As a federal agency, CNCS is subject to and complies with the security and privacy requirements of the Federal Information Security and Modernization Act (FISMA) of 2014 and the Privacy Act of 1974. The Contractor must ensure that services and products provided under a task order resulting from this solicitation comply with FISMA, the Privacy Act of 1974, CNCS IT policies, and the Contractor security and privacy requirements. The Contractor in its proposal must fully demonstrate how it will meet and maintain compliance with all the security and privacy requirements. The Contractor must immediately report any condition that may indicate a breach of these policies and procedures to the COR. Failure to adhere to federal and CNCS policies may result in adverse contractual actions.

The Contractor must meet, or must demonstrate compliance with, the minimum-security guidelines set forth by FISMA, Office of Management and Budget (OMB) policy, Department of Homeland Security (DHS) mandates, National Institute of Standards and Technology (NIST) guidelines and CNCS IT policies and procedures. Furthermore, the Contractor must adhere to established accreditation procedures for each component of the defined technology solution prior to that component becoming operational. Contractor must use the current NIST guidelines and CNCS IT policies to receive an authority to operate (ATO) for the system provided under the awarded contract.

Contractors are responsible for the security, integrity, and appropriate authorized use of their systems interfacing with the government and/or used for the transaction of all government business. The government, through the CNCS Contracting Officer (CO) or Contracting Officer’s Representative (COR), may require the use or modification of security and/or secure communications technologies related to CNCS systems access and use. CNCS requires that the successful Contractor’s security procedures be monitored, verified and validated by designated CNCS personnel.

Access must be provided to the extent required to carry out a program of IT inspection, investigation, and audit to safeguard against threats and hazards to the integrity, availability, and confidentiality of customer CNCS data and/or to the function of computer systems operated on behalf of customer agencies, and to preserve evidence of computer crime.

CNCS, at its discretion, may suspend or terminate user’s access and/or use of any CNCS access and systems for conducting business with any/or all contractors when a security or other electronic access, use, or misuse issue gives cause for such action. The suspension or termination may last until a time that CNCS determines that the situation has been corrected or no longer exists.

Information technology resources include, but are not limited to, hardware, application software, system software, and information (data). Information technology services include, but are not limited to, the management, operation (including input, processing, transmission, and output), maintenance, programming, and system administration of computer systems, networks, and telecommunications systems.

The Contractor will be responsible for implementing enough IT security measures, to reasonably prevent the compromise of government IT resources for all interconnected government network or systems.

Privacy Act Protected Data The Contractor must always prevent unauthorized access to Government data, and must demonstrate in its proposal how its systems and processes will prevent unauthorized access by complying with the following Federal Acquisition Regulations (FAR):

• 52.224-1, Privacy Act Notification

• 52.224-2, Privacy Act

• 52.224-3, Privacy Training

• 52.202-1, Definitions

• 52.239-1, Privacy or Security Safeguards

• 52.204-21, Basic Safeguarding of Covered Contractor Information Systems

• 52.227-14, Rights in Data – General and Alternate V

Data Rights:

The Contractor shall guarantee strict confidentiality of the information/data that it is provided by the Government during the performance of the task order. The Government has determined that the information/data that the Contractor will be provided during the performance of the task order is of a sensitive nature.

Disclosure of the information/data, in whole or in part, by the Contractor can only be made after the Contractor receives prior written approval from the Contracting Officer. Whenever the Contractor is uncertain about the proper handling of information/data under the contract, the Contractor shall obtain a written determination from the Contracting Officer.

Commitment to Protect Sensitive Information The Contractor shall not release, publish, or disclose sensitive information to unauthorized personnel, and shall protect such information in accordance with provisions of the following laws and any other pertinent laws and regulations governing the confidentiality of sensitive information:

• 18 U.S.C. 641 (Criminal Code: Public Money, Property or Records)

• 18 U.S.C. 1905 (Criminal Code: Disclosure of Confidential Information)

• Public Law 96-511 (Paperwork Reduction Act)

Section 508—Electronic and Information Technology Standards:

The contractor must implement the regulations for accessibility as described in Section 508 of the Rehabilitation Act (29 U.S.C ‘794 d), as amended by the Workforce Investment Act of 1998 (P.L. 105 – 220), August 7, 1998.

All new developments must be certified to be Section 508 compliant as approved by CNCS.

Reference the following link for detailed information. http://section508.gov

Publications and Publicity:

http://section508.gov/

Not Applicable

Confidentiality of Information:

The contractor shall not release any information without the written consent of the Contracting Officer. Any request for information relating to the award that is presented to the contractor must be submitted to the Contracting Officer for approval. Personnel working on any of the described tasks may, at the Government’s request, be required to sign formal non-disclosure and/or conflict of interest agreements to guarantee the protection and integrity of Government information and documents.

Sole Source (including Brand-Name) Justification (SSJ) Template Open Market Order exceeding $3,500 but not $150,000

SOLE SOURCE (including Brand-Name) JUSTIFICATION

“Source Selection Information – see FAR 2.101 and 3.104”

1. Identification of the Agency and Contracting Activity.

2.

a. Federal Agency and Contracting Activity.

Corporation for National and Community Service

b. Sponsoring Organization – Office of Information Technology (OIT)

c. Project Officer Information.

Project Officer Name and Title: James Conrad Division Officer Mailing Address: 250 E Street SW Washington DC 20024 E-mail Address: jconrad@cns.gov Telephone Number: 202-606-6827

3. Project Description.

a. Name of Item or Project Title – Microsoft Support Services

b. Description of the Item or Service.

Microsoft (MS) Support Services are comprised of a comprehensive support solution that helps reduce costs, enhance productivity, and use technology throughout the IT lifecycle. They offer direct, expedient and unique access to Microsoft product development teams, software developers and source code for current and future products enabling (a) specialized insight into the architecture of current solutions that can facilitate smooth migrations to existing and future unreleased products/versions;

(b) quick and comprehensive resolution of product support, trouble-shooting and hot-fix type issues; and (c) immediate and focused technology feedback link between our customers and the Microsoft product development teams to help shape the direction, features and functionality of future products.

4. Market Research (FAR Part 10).

See attached Market Research Document.

5. Acquisition Type.

This acquisition exceeds $3,500 and not expected to exceed $150,000, and conducted in accordance with FAR Part 13—Simplified Acquisition Procedures.

6. Acquisition Authority. This acquisition is conducted under the authority of the Federal

Acquisition Regulations (FAR) Subpart 13.106-1 (b) Soliciting from a single source. (1) For purchases not exceeding the simplified acquisition threshold, contracting officers may solicit from one source if the contracting officer determines that the circumstances of the contract action deem only one source reasonably available (e.g., urgency, exclusive licensing agreements, or industrial mobilization).

7. Justification Rationale.

• Only one source is available:

I hereby determine that the support services provided by Microsoft Corporation listed herein is available from only one source. The support services provided by Microsoft Corporation will allow OIT to move existing infrastructure into the cloud to meet the Cloud First mandate set by the federal government. Please see attached Proprietary Statement from Microsoft Corporation.

This acquisition is restricted to the following source:

Company: Microsoft Corporation Company Address: One Microsoft Way, Redmond, WA 98052 Company Point of Contact, Telephone Number, and e-mail: Mr. David Gallagher, Director of Contracts, US Public Sector Services, (471) 228-7487, dgallagh@microsoft.com

The Microsoft Support Services is estimated to cost $643,113.00 and is required to be performed for the period of performance of one calendar year, starting the date of award.

• Exclusive licensing or industrial mobilization:

A patent, copyright, proprietary data, or licensing agreement limits competition. The proprietary data are described in the attached proprietary statement.

8. Any other facts supporting the justification - Specialized training of Microsoft personnel is provided from Microsoft product development teams on how enterprise customers can best plan for, deploy, manage and maximize productivity of existing and future Microsoft products.

The support services described above are performed only by Microsoft Corporation or its affiliates (including full time employees and outsourced service providers delivering support as directed by Microsoft), even in those circumstances where it is sold through a reseller.

Microsoft Corporation One Microsoft Way Redmond, WA 98052 Phone (425) 704-5768 Fax (425) 936-7329

September 19, 2019

Ms. Tonya Brailey-Jordan Contracting Officer Corporation for National and Community Service 250 E St SW Washignton, DC 20525

Re: Microsoft Support Services

Microsoft is pleased to provide the following information regarding its Support Services offering to assist Corporation for National and Community Service making a determination relative to a sole source justification.

Microsoft Support Services are comprised of a comprehensive support solution that helps reduce costs, enhance productivity, and use technology throughout the IT lifecycle. They offer direct, expedient and unique access to Microsoft product development teams, software developers and source code for current and future products enabling (a) specialized insight into the architecture of current solutions that can facilitate smooth migrations to existing and future unreleased products/versions; (b) quick and comprehensive resolution of product support, trouble-shooting and hot-fix type issues; and

(c) immediate and focused technology feedback link between our customers and the Microsoft product development teams to help shape the direction, features and functionality of future products.

Specialized training of Microsoft personnel is provided from Microsoft product development teams on how enterprise customers can best plan for, deploy, manage and maiximize productivity of exising and future Microsoft products.

Furthermore, as part of Microsoft’s unique Support Services offer, the following services are available:

Reactive support helps resolve issues in your Microsoft environment and include prioritized problem resolution services to provide rapid response to minimize downtime.

As part of reactive support services, Microsoft offers:

Problem Resolution Support provides assistance for problems with specific symptoms encountered while using Microsoft products, where there is a reasonable expectation that the problem is caused by Microsoft products Problem Resolution Support and request for support may be submitted via telephone or electronically through the an online support website portal.

DocuSign Envelope ID: AD0B093B-7099-4FDC-8786-9693986119B5

Microsoft Corporation One Microsoft Way Redmond, WA 98052 Phone (425) 704-5768 Fax (425) 936-7329

Advisory Support: Phone-based support on short-term (limited to six hours or less) and unplanned issues for IT Professionals. Advisory Services may include advice, guidance, and knowledge transfer intended to help you deploy and implement Microsoft technologies in ways that avoid common support issues and that can decrease the likelihood of system outages.

Support Assistance provides short-term advice and guidance for problems not covered with Problem Resolution Service as well as requests for consultative assistance for design, development and deployment issues; including infrastructure support, supportability reviews, application development and access to lab facility to assist with product development, testing, and migration activities.

Service Delivery Management (Support Account Management) activities help to build and maintain relationships with your management and service delivery staff as well as to oversee escalation management and managing the elements of your support offering to meet your business requirements. These actions are managed by a Microsoft Technical Account Manager (TAM), coordinated by resources from a pooled set of resources, or provided digitally through access to an online services portal website portal.

Proactive services which help maintain and improve the health of IT infrastructure and operations. As part of proactive support, Microsoft offers individual proactive services, available and categorized as maintenance, optimization or education services.

Maintenance services help prevent issues in your Microsoft environment and are typically scheduled in advance of the service delivery to help ensure resource availability.

Optimization services focus on the goals of optimal utilization of the customer’s technology investment. These services may include remote administration of cloud services, optimizing the adoption of Microsoft product capabilities by end users and ensuring a robust security and identity posture.

Education services provide specialized training that help to enhance your support staff’s technical and operational skills through either onsite, online or on-demand instruction. These include specialized workshops, which help prevent problems, increase system availability and assist with creating products and solutions based on Microsoft technologies, and specialized training, which includes how customers can best plan for, deploy, manage, and maximize productivity of existing and future Microsoft products. These sessions are available at your facility or at Microsoft and can include deep technical development presentations with hands-on labs to facilitate your implementation of Microsoft technologies.

Microsoft Corporation One Microsoft Way Redmond, WA 98052 Phone (425) 704-5768 Fax (425) 936-7329

The support services described above are performed only by Microsoft Corporation or its affiliates (including full time employees and outsourced service providers delivering support as directed by Microsoft), even in those circumstances where it is sold through a reseller.

Should you have any questions concerning this letter, please do not hesitate to contact me at 703.673.7871 or at dgallagh@microsoft.com.

Sincerely, David T. Gallagher Director of Contracts U.S. Public Sector Services

SEE ADDENDUMIS CHECKED

CODE 18a. PAYMENT WILL BE MADE BY

CODE

FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

OFFEROR

95332A

250 E STREET SW

CONTRACT SPECIALIST

MS DANIELLE R BROWN

CNCS - OPS

CODE 16. ADMINISTERED BYCODE

X

X

541990

SIZE STANDARD:

% FOR:SET ASIDE:UNRESTRICTED OR95332A

RFPIFB

10. THIS ACQUISITION ISCODE

RFQ

14. METHOD OF SOLICITATION

13b. RATING

NAICS:

SMALL BUSINESS

09/24/2019 1500 ET

09/20/2019

Danielle Brown (No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

95332A-19-Q-0045

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 16 OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

WASHINGON DC DC 20525

TELEPHONE NO.

17a. CONTRACTOR/

15. DELIVER TO

WASHINGON DC DC 20525

250 E STREET SW

CONTRACTING OFFICER

MS TONYA BRAILEY-JORDAN

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

$16.50

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

11.

SEE SCHEDULE

12. DISCOUNT TERMS

THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13a.

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

8(A)

CNCS - OPS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

Microsoft Support Services

The purpose of this order is to procure Microsoft Support Services as the Corporation for National and Community Services (CNCS) has an immediate need to migrate all Data Center services into the cloud. This is to align with the Office of Management and Budget’s (OMB) Cloud First policy from December 2010.

CNCS seeks to be in compliance with the OMB Cloud (Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

DATED

Tonya Brailey-Jordan

. YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

OFFER

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

29. AWARD OF CONTRACT:

REF.

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 2/2012) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

First policy and migrate all Data Center services into the cloud. The policy requires a significant reduction in Data Center services. Currently CNCS utilizes cloud services within the Microsoft

Azure cloud solution.

Period of Performance shall start on date of award and last for 12-months from date of award.

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

16 2 of

Section 2 - Section 2 Section 4 - Section 4

Section 2 - Section 2

52.212-4 CONTRACT TERMS AND CONDITIONS - COMMERCIAL ITEMS. (OCT 2018)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its postacceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and (2) before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at FAR 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice. (1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include-

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer-System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer- Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C.

3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment- (1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall-

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the-

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest. (i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if-

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on-

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in 32.608-2 of the Federal Acquisition Regulation in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

(o) Warranty. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Other compliances. The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations applicable to its performance under this contract.

(r) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts; 18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 41 U.S.C. 4712 and 10 U.S.C.

2409 relating to whistleblower protections; 49 U.S.C. 40118, Fly American; and 41 U.S.C. chapter 21 relating to procurement integrity.

(s) Order of precedence. Any inconsistencies in this solicitation or contract shall be…