USHMM_Security_Q A_RFP-9531-13-R-0300-0001.pdf

Except as provided herein, all terms and conditions of the document referenced in item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. Name and Title of Signer (Type or Print) 16A. Name and title of Contracting Officer (Type or Print)

Bruce Falk

Contracting Officer bfalk@ushmm.org / (202) 314-7828

15B. Contractor/Offeror 15C. Date Signed 16B. United States of America

(Signature of Contracting Officer)

16C. Date Signed

(Signature of person authorized to sign)

05/22/2013

NSN 7540-01-152-8070 30-105 STANDARD FORM 30 (REV. 10-83)

PREVIOUS EDITIONS UNUSABLE Prescribed by GSA FAR (48 CFR) 53.243

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

1. Contract ID Code Page of Pages

1 58

2. Amendment/Modification No. 3. Effective Date 4. Requisition/Purchase Req. No. 5. Project No. (if applicable)

0001 05/22/2013

6. Issued By Code USHMM 7. Administered By (If other than Item 6) Code

UNITED STATES HOLOCAUST MEMORIAL MUSEUM

OFFICE OF FINANCE, DIV. OF PROCUREMENT

100 RAOUL WALLENBERG PL, SW

WASHINGTON, DC 20024

BRUCE FALK, CONTRACTING OFFICER bfalk@ushmm.org

8. Name and Address of Contractor (No., Street, County, and Zip Code) (X) 9A. Amendment of Solicitation No.

X

USHMM RFP-9531-13-R-0300

9B. Date (See Item 11)

04/30/2013

10A. Modification of Contract/Order No.

10B. Date (See Item 13)

Code Facility Code

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in item 14. The hour and date specified for receipt of Offers is extended X is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a) By completing items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted; or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDG-

MENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT

IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. Accounting and Appropriation Data (if required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACT/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

(x) A. This change order is issued pursuant to: (Specify authority) The changes set forth in item 14 are made in the Contract Order No. in item 10A.

B. The above numbered Contract/Order is modified to reflect the administrative changes (such as changes in paying office, appropriation date, etc.)

Set fourth item 14, pursuant to the authority of FAR 43.103 (b)

C. This supplemental agreement is entered into pursuant to authority of:

D. Other (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. Description of Amendment/Modification (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

This contains the full questions and answers for this RFP and all remaining attachments.

USHMM RFP 9531-13-R-0300-00001 Page 2 of 58 [Security Staffing Q&A]

Security Staffing RFP 9531-13-R-0300

Q&A

1. Reference: B.2.1, Pricing Structure, Labor Rates and Categories provides, ―The

Offeror/Contractor shall submit fully burdened hourly rates established for all relevant labor categories to be used for performance and billing hereunder.‖ Section C.3 of the RFP provides the following positions: ―Quality Control Monitors,‖ ―Project Manager,‖ ―Captain,‖

―Shift Supervisor,‖ ―Field Supervisor,‖ ―Armed Officer,‖ ―Unarmed Officer,‖ ―Console

Operators,‖ ―TAS,‖ ―Training,‖ and ―Replacement Personnel.‖ However, there does not appear to be an explicit pricing schedule provided with the RFP. Question A: Are each of these positions/categories listed under Section C.3 of the RFP (including Quality Control

Monitor, Project Manager, Captain, Supervisors, and Training) billable, or are costs associated with these positions to be incorporated into the fully burdened bill rate for the officer?

Offerors are encouraged to use the pricing schedule appended to this Q&A in their respective

Business Proposals. USHMM prefers to treat Quality Control Monitors‘ performance as a function of Contractor overhead. However, Offerors should propose and justify the pricing approach they require to competitively meet USHMM‘s needs. USHMM shall evaluate proposals in the manner described in Section M.

2. Question B: If the answer to Question A is ―Yes,‖ what is the expected number of weekly billable hours for the 1) Quality Control Monitors and the 2) Project Manager?

See answer to Question 1.

3. Question C: If the answer to Question A is ―Yes,‖ please confirm that all training (both

USHMM-provided and Contractor-provided) under the contract is billable.

4. Question D: If the answer to Question A is ―No,‖ are there CLINS associated with this project that offerors are to submit pricing? And if not, is there a preferred format for pricing submissions? For example, a detailed bill rate breakdown by position? Does the USHMM have a particular form/template/schedule they want bidders to use when submitting their fully burdened hourly rates?

5. Question E: Irrespective of the answer to Question A, what is the expectation of USHMM in regard to the bill rates for TAS? (e.g., is the USHMM looking for one bill rate per position

USHMM RFP 9531-13-R-0300-00001 Page 3 of 58 [Security Staffing Q&A] classification that will apply to both recurring services and TAS, or is the USHMM looking for a bill rate per position classification for recurring services and a separate set of bill rates for TAS, or will TAS simply be invoiced at 1.5 times the regular bill rate?) Alternately, is the structure of bill rates (for both recurring services and TAS) up to the Contractor? Should bidder submit separate bill rates for TAS, in addition to the fully burdened hourly rates for the regularly scheduled post coverage?

6. Reference: B.4 Documentation Required before Contract Start-up - Question A: The title of this section implies the information in the subparagraphs are required to be submitted before

Contract start-up, however the explanation that follows states within 30 days of Contract start-up. Are these items required to be submitted prior to Contract start or within thirty days following Contract start-up?

Any time within the 30 day window is acceptable. Consistent with RFP par. F.1.1, Contract start-up is anticipated to take place on October 1, 2013. Given that, delivery to USHMM of the stated documentation any time between September 1 and October 31, 2013 would be compliant with the stated requirement.

7. Question B: RFP par. B.4.1 references paragraph C.2.2. However, the C.2.2 on page 3 defines Temporary Additional Services requirements. Did USHMM intend instead to refer to paragraph G.2.2, mislabeled paragraph C.2.2 on page 25? Also, RFP par. B.4.3 references a paragraph C.5.3.2(1) which does not exist; did USHMM intend to refer to paragraph

C.5.4.2(1) on page 13?

Yes to both questions. Each typographical error and mislabeling instance are hereby corrected as provided in this question.

8. Reference: C.2.1, General Orders and Post Orders - Question: How often does USHMM evacuate the Museum building? What is USHMM‘s evacuation protocol?

USHMM‘s specific evacuation protocols are maintained as a part of its General Orders (see, e.g., RFP par. C.2.1 at page 3). These are not published for security reasons, and are issued separately from the Contract.

9. Reference: C.3.08 Console Operators, provides, ―USHMM shall provide the Console

Operators with supplemental training specific and appropriate to this requirement.‖ -

Question A: Is the console operator training conducted while on-duty?

Yes.

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10. Question B: If this training is not conducted while on-duty, is this training billable?

Yes, subject to RFP par. C.6.2.5

11. Question C: Do all incumbent Console Operators presently have this training?

12. Reference: C.5.3.1 of the RFP, Uniforms, provides, ―Contractor shall be responsible for the cost of cleaning, pressing, and repairing such uniforms.‖ - Question: Would providing an additional payment of a uniform maintenance allowance to each employee meet this requirement that the Contractor is responsible for the cost of ―cleaning, pressing, and repairing‖ uniforms?

Please note that this is presently addressed in the CBA (see, e.g., at page 41 of Appendix A).

Given an appropriate allowance, this is an acceptable solution. However, adoption of such a methodology does not relieve Contractor of the responsibility for assuring that the Contract be fully staffed by Contract employees in uniforms which have been properly cleaned, pressed, and repaired (see, e.g., RFP pars. C.1, C.5.3.7, E.2.1, E.2.4, E.3.2, etc.).

13. Reference: C.5.3.6 of the RFP provides, ―Uniformed contract employees must also wear the blazer as the outer garment on all interior posts.‖ During the Site Visit, not all observed uniformed security officers were seen wearing blazers. - Question A: Is there a new requirement in the Contract resulting from this RFP for uniformed officers to wear blazers for interior posts?

No. This is an outstanding requirement.

14. Question B: If this is a new requirement, how are weapons worn to ensure they are visible even while wearing this blazer, in accordance with the requirements for Special Police

Officers (SPOs) as mandated by the Security Officers Management Branch (SOMB)?

As a Contract requirement, it is the Contractor‘s responsibility to assure the means of compliance.

15. Reference: C.5.6.1, Supplementary Equipment - Question: Is the Contractor required to provide a vehicle to support the Contract?

This is not a requirement, and Offerors should note that USHMM has no parking for Contractor vehicles. However, Offerors should propose and justify the technical approach they believe most

USHMM RFP 9531-13-R-0300-00001 Page 5 of 58 [Security Staffing Q&A] appropriate to USHMM‘s needs. USHMM shall evaluate proposals in the manner described in

Section M.

16. Reference: C.6.2.1, USHMM-provided Training, which provides that, ―All Contract employees must successfully complete USHMM-specific training as the first opportunity for taking such training arises.‖ Further, ―The training shall total 32 hours.‖ - Question: Are all incumbent officers currently trained to the standards of the new RFP?

17. Reference: C.6.2.5, entitles Contractor to training reimbursement - Question: Please confirm this reimbursable training should be excluded from the fully burdened hourly rates as it will be separately billed.

Yes, using the ‗Training‘ CLIN on the provided pricing schedule. See answer to Question 1.

18. Reference: C.6.3.1, On the Job Training, which states, ―Contractor must provide to

USHMM, within 30 days of Contract start, the on-the-job training (OJT) program it plans to use for orientation of new Contract employees to the site.‖ Question A: How many hours are currently dedicated to OJT under the current contract?

Offerors should propose and justify the technical approach they believe most appropriate to

USHMM‘s needs. USHMM shall evaluate proposals in the manner described in Section M.

19. Question B: Is the OJT completed while on-duty or while the new officer is in an off-duty status?

20. Question C: If OJT is required while the new officer is in an off-duty capacity, is the OJT time billable?

Offerors should propose and justify the pricing approach they require to competitively meet

21. Reference: C.6.3.2, Supervisor Training, which provides, ―All supervisory Contract employees must successfully complete a minimum of 12 hours Contractor-provided supervisory training and show proof of completion to the COR within 90 days of assignment

USHMM RFP 9531-13-R-0300-00001 Page 6 of 58 [Security Staffing Q&A] or promotion.‖ - Question A: Are all incumbent supervisors trained to the standard of the new RFP?

22. Question B: Will the 12 hours of supervisory training time be billable?

23. Reference: C.6.3.5, Museum Scenario Training, provides, ―All Contractor employees must receive 12 hours of Museum scenario training every Contract year.‖ Further, ―training shall be presented monthly and should incorporate the Control Center and existing site equipment.‖ Question A: Is this Museum Scenario Training conducted while on-duty?

No, these must be completed during off-duty hours.

24. Question B: If the Museum Scenario Training is not conducted while on-duty, who provides instruction for the training?

25. Question C: If the Museum Scenario Training is not conducted while on-duty, is the training billable?

26. Reference: E.3.1, Quality Control, requires that the Quality Control Program include ―A list of Contract employees who will be utilized as Quality Control Monitors.‖ - Question: Please confirm that the Project Manager is prohibited from also serving as a Quality Control

Monitor.

Yes, as is stated in RFP par. C.3.01, ―Contractor shall not appoint any individual as a Quality

Control Monitor who is also serving on this Contract as a Project Manager, captain, supervisor, or officer.‖

27. Reference: Section F.1.1 of the RFP which states, ―All Contract employees shall be eligible to report to their respective, assigned posts and ready to perform as of October 1, 2013.‖

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However, RFP par. L.05 identifies that the Contract award date is August 1, 2013. -

Question: Please confirm that the transition time for this contract is from the identified date of contract award to the identified date of contract start.

Yes, that is the intention. See also the response to Question 6.

28. Reference: F.2.05, Productive Hours - Question A: During the Site Visit, it was noted that several security officers were conducting a roll call, during which supervisors inspected the guards prior to the Museum‘s opening. What is the period of time allocated for this roll call?

Is this period of time paid and billable?

Roll call is part of on-duty performance.

29. Question B: Is there a guard mount prior to the start of each shift for the gearing up/gearing down process (drawing and returning of weapons)? If so, how long is the guard mount? Is there a travel time allowance provided to and from post upon shift change? Is this time reflected in the hours provided in Exhibit 6? Is this time billable?

There is no guard mount, period, so, no.

30. Reference: F.2.07.2, Breaks, provides that the ―Contractor must provide a replacement officer for each employee during relief periods.‖ Further, ―When Contract employees leave the property during break and lunch periods, they remain subject to call back for emergencies.‖ - Question A: The post exhibit identifies ―relief‖ posts. Do ―relief‖ positions provide breaks to all posts on site or does the Contractor need to provide ―Relief Officers‖ – officers who are not assigned to a billable post and who are representative of an overhead cost – to provide breaks to all employees during relief periods?

As stated in the RFP, whether or not a particular Contract employee is on break, Contractor shall be responsible for full staffing of the Contract all day, every day, throughout the year (see, e.g., pars. B.1, C.1, C.2.3, F.2.04, etc.). Offerors should propose and justify the technical approach they believe most appropriate to USHMM‘s needs. USHMM shall evaluate proposals in the manner described in Section M.

31. Question B: Are Supervisors and Roving patrols (Escort Officers) considered self-relieving?

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32. Question C: Since employees remain subject to call back for emergencies, they are not technically, and in accordance with legal rulings, on an unpaid status, and as such, must be paid for the time even while they are on break. Are all breaks currently paid?

33. Reference: F.2.09 (p. 22) - Question: Does this licensing requirement extend to personnel, or just the company?

The referenced licensing requirement pertains to the company only.

34. Reference: F.2.10, Retention Rates, provides that the ―Contractor shall report monthly retention rates to the COR and maintain a 90% retention rate.‖ - Question: Historically, what have been the annual attrition rates for the last contract‘s period of performance? The cost-driving issues tied to this inquiry include the ability to calculate costs for initial/new training, new uniform issuances, testing, and all costs associated with hiring new staff.

35. Reference: G.3.5, Suitability Checks - Question: Please clarify whether the process and documentation identified within this section must be completed and included as part of

Offeror proposals for the Key Personnel whose resumes will be identified therein, or if this process occurs only after Contract award.

USHMM‘s needs. Offerors bear the burden of demonstrating that all proposed Key Personnel have competitive qualifications, experience levels, and service records and are therefore discouraged from proposing as Key Personnel individuals who would not be qualified to fulfill their respective roles.

36. Reference: G.3.5.9, Licenses and Certifications, which states that ―CPR, first aid, AED, firearm qualifications, baton training certifications, and SPO licenses/certifications must be current...‖ - Question: CPR, first aid, and AED training are not identified as being

―Contractor-Provided‖ training elements. Is this training conducted by the USHMM during the USHMM-specific training iteration?

No. See RFP par. G.3.6, et seq. for minimum training requirements.

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37. Reference: G.3.6.3(5), Firearm Qualification and Certification, which provides that

―Simulated firearm qualification will also be required semi-annually using a simulated weapons training system, or similar laser type system.‖ - Question A: Is the simulated firearm qualification conducted while on-duty?

38. Question B: How many hours does the simulated firearm qualification take to complete?

As long as is required for successful qualification. Competent officers can typically complete the requirement in under one minute.

39. Reference: G.3.6.3(8), Firearm Qualification and Certification, which states, ―Contractor shall furnish and maintain on site a simulated weapons training system to facilitate practical and precise simulated weapons training skills.‖ - Question: Is this simulated weapons training system maintained ―on site‖ at the Holocaust Museum or ―on site‖ at the

Contractor‘s training facility?

At USHMM facilities (see, e.g., RFP par. G.3.9.1(1) and G.3.9.2)

40. Reference: G.3.8.2: ―All personnel assigned to this Contract shall be respectively screened for illegal drugs at the following times: (1) Upon the effective date of the Contract.‖ -

Question: Please confirm that all incumbent Contract employees will be required to undergo new drug testing upon the effective start date of this new Contract.

That is correct.

41. Reference: G.3.9 Physical Fitness Standards and Testing - Question: Are the physical fitness standards and testing new requirements, or are they the same for all Contract employees under the existing contract?

The stated requirements reflect USHMM‘s current standards.

42. Reference: G.3.9.2, Physical Fitness Standards and Testing, which provides, ―Testing of this requirement will be performed on site under the direction of DPS and may be prior to any

USHMM-provided training and/or the issuance of a Museum pass.‖ - Question A: Is this physical fitness standards test conducted while on-duty?

USHMM RFP 9531-13-R-0300-00001 Page 10 of 58 [Security Staffing Q&A]

43. Question B: Do all incumbent Contract employees presently meet the standards of the new

RFP physical fitness test?

44. Reference: G.4 Waivers of Minimum Qualifications/Requirements - Question: How many

Contract employees under the current contract have waivers to the physical fitness standards and testing in paragraph G.3.9? Will the waivers for current incumbent personnel be automatically extended to this new contract effort?

The question is not timely. As stated in par. G.4, et seq, USHMM will designate waivers in its discretion and treat all requests for waivers on a case-by-case basis.

45. Reference: H.1, Use of Museum Name - Question: Please confirm that Offerors are not permitted to use any USHMM pictures, symbols, or logos within either their Technical or

Business Proposals responsive to this RFP.

USHMM policy on use of the Museum name and marks in public announcements and published materials is not applicable to submissions in response to this solicitation, which are not intended for public disclosure. However, Offerors are advised and expected to limit the contents of their respective proposals only to information that is necessary for clarity and responsiveness.

46. Reference: J.06, Exhibit 6, Estimated Staffing Requirements - Question: The post exhibits for the Low Season and the High Season identify a Control Center Augmentee position (on page J.06.2). Is this a current and ongoing post?

47. Reference: L.02, Instructions to Offerors - Question: We would like to request that you set aside RFP 9531-13-R-0300 as an 8(a) or Small Business procurement.

USHMM has issued this RFP as full and open competition and will consider timely, responsive proposals from any qualified, responsible Offeror.

48. Reference: L.03, Type of Contract - Question: Please confirm the type of contract is a Time

& Materials/Labor Hour contract and not a Fixed Labor Hour contract. Specifically, does the

USHMM expect the non-labor other direct costs (ODCs) to be separately billed, (―not‖ included in the fully burdened hourly rate), and reimbursed at actual cost?

USHMM RFP 9531-13-R-0300-00001 Page 11 of 58 [Security Staffing Q&A]

USHMM does not recognize the term ―Fixed Labor Hour.‖ The language provided in the RFP for Time & Materials/Labor Hour pricing and its attendant clarifications (e.g., ―fully burdened‖ at B.2.1, ―fully-loaded‖ at L.09.2.1) are unchanged.

49. Reference: L.07, Site Visit - Question: Will USHMM provide copies of the slides presented during the May 9, 2013 Site Visit and the sign-in sheet?

We have attached PDF copies of both slide presentations. The following firms registered to participate in the Site Visit:

AlliedBarton Security Svcs.

American Security Programs

G4S Government Solutions

Harvard Protection Services

Inter-Con Security Systems

ISS Action

Metropolitan Protective Services

Paragon Systems

SecTek

Summit Security Services, Inc.

U.S. Security Associates

50. Reference: L.08, Proposal Submission Required in Electronic Format - Question: Is it permissible to use pages that are 11 x 17 in size in the Technical Proposal? Will they be counted as one or two pages?

USHMM leaves such determinations to the discretion of Offerors, subject to the stipulations of par. L.08.3. Offerors‘ submissions must adhere to word count limitations, not page sizes or limits.

51. Reference: L.08.2 requires Offerors to submit their full proposal (Technical and Business) as separate, distinct, and individuated files - Question: Are the electronic submissions restricted to a file size limitation? If so, what are they?

There is no restriction. USHMM uses Google Apps for Government to fulfill its electronic mail and intranet requirements; thus, collective attachments in excess of 25 MB may be precluded by technical constraints. However, USHMM encourages Offerors to limit individual file sizes to 5

MB and reserves the right to impose standard compression protocols (e.g., .zip) on otherwise compliant submissions to facilitate internal redistribution and review.

USHMM RFP 9531-13-R-0300-00001 Page 12 of 58 [Security Staffing Q&A]

52. Reference: L.09, Proposal Content, stipulates various word count limitations with respect to the contents of the Technical Proposal - Question A: Is a cover page required for the

Technical Proposal? If yes, is it included in the word count?

Nonsubstantive structural content used to demonstrate correspondence with USHMM proposal requirements and facilitate navigation by USHMM‘s technical and/or business evaluation team

(e.g., cover pages, tables of contents, headings, indices, etc.) are not required, but are not considered for word count purposes.

53. Question B: Is a cover page required for the Business Proposal? If yes, is it included in the word count?

See answer to Question 52.

54. Question C: May a Table of Contents be used in the Technical volume? If so, will it be page or word counted?

55. Question D: Is it permissible to use tabs to separate the various sections of the Technical

Proposal? If yes, will the wording on the tabs be included in the word count?

See answer to Question 52. (However, external section tabs are likely superfluous in an electronic document.)

56. Question E: Are section and subsection titles used as separators for proposal organizational purposes included in the word count limitation?

57. Question F: Is essential proposal identification and disclosure text within headers and footers on each proposal page included in the word count limitation?

No. See answer to Question 52.

58. Question G: Are Offerors permitted to include an Executive Summary as part of their proposal submission or would such an inclusion be counted against the word limit to an applicable subsection of RFP Section L.09?

Any such inclusion would be counted against the word limits relevant to either L.09.1.4(1) or

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L.09.1.4(3), as most applicable.

59. Question H: Are articles, such as a, and, and the counted against the word limitations?

Yes. Consistent with RFP par. M.4 (―Complete Information & Contractual Compliance‖), and notwithstanding the counterexample presented by the Contracting Officer‘s occasionally florid style, Offerors are encouraged to maximize the information density of their proposals by considering the following aphorisms:

Brevity is the soul of wit.

The formula for a painted picture's worth of words is not commutative.

Poetry is compression, but ―USHMM's Division of Protection Services (DPS) has an uncompromising need for full staffing...‖ (RFP par. C.1, quoted here out of context and arbitrarily for comic effect).

60. Reference: L.09.1.1(1), Most relevant recent performance - Question: Are required title words, such as Contract Number, Contract Type, and Period of Performance included in the word count assigned for this section?

No. The word limit here pertains strictly to the ―Description of work performed and location.‖

61. Reference: L.09.1.1(1), Description of Work Performed and Location (not to exceed 200 words) - Question A: Does the 200 word limit apply to each of the (4) individual references or is the 200 word inclusive of all 4 required references? In other words, is the reference above a restriction to 200 words per contract or 200 words total for all four contracts?

200 words per contract (reference) is acceptable.

62. Question B: Would USHMM please consider increasing the word count to 500 words per contract due to the items that must be covered?

No, but see USHMM‘s clarification in the response to Question 61.

63. Reference: L.09.1.1(2), Chronological performance history - Question: Is this list of client references in addition to or inclusive of the client list required in paragraph L.09.1.1(1)?

The requirement is for provision of a strictly chronological client list, starting with Offeror‘s most recent, active contracts. As such, there may (but need not) be overlap with the client references that Offerors have already described in response to RFP par. L.09.1.1(1). Offerors are

USHMM RFP 9531-13-R-0300-00001 Page 14 of 58 [Security Staffing Q&A] encouraged to identify each instance of overlap and simply reference the precedent (and more detailed) description, rather than repeat or paraphrase the information anew.

64. Reference: L.09.1.1(2), Chronological performance history (no more than 75 words in length) - Question: Would the USHMM please consider increasing the word count from 75 words to 200 words per contract?

No. Consistent with RFP par. L.10, USHMM reserves the right to request clarification or otherwise seek additional information during the course of its evaluations.

65. Reference: L.09.1.1(3), Chronological termination History - Question: Is USHMM seeking chronological terminations for convenience or terminations due to contract fulfillment?

The requirement applies to both.

66. Reference: L.09.1.2, Capability – Offerors shall provide a summary. . . , total not to exceed

500 words. - Question: Would the USHMM please consider increasing the word count from

500 words to 1,000 words?

No. See USHMM‘s response to Question 59, above.

67. Reference: L.09.1.2, Capability, excludes from the word count ―copies of current, valid business licenses for Washington, DC and Maryland and applicable spreadsheets which shall not count against the limit....‖ The various subparagraphs of L.09.1.4 have similar exclusions for ―illustrations,‖ ―schedule illustrations,‖ and ―GANTT charts‖ - Question: Although spreadsheets and illustrations are specifically identified in the sections reference above, will charts and image captions within Technical Proposal responses also be excluded from the quantitative word limits listed within the various sub-sections of Section L?

The word count does extend to captions, but excludes information graphics such as charts and images. Offerors bear the risk that USHMM evaluators may overlook, ignore, or treat as excessive any infographics that are extensively text-heavy or which appear to violate the spirit of

USHMM‘s limitations through their overreliance on accompanying explanatory text.

68. Reference: L.09.1.3, Key Personnel, states: ―Offerors shall demonstrate that all Key

Personnel proposed for assignment to the Contract meet the experience levels and qualifications outlined herein by submitting resumes for all proposed Key Personnel referenced in paragraph G.2…‖ Further, RFP paragraph G.2 states, ―The Project Manager, the captain(s), shift supervisors, and field supervisors shall be considered ‗Key Personnel....‖

Question A: This very issue was subject to protest under the prior solicitation for this contract (Protest File B311331), resulting in the requirement to submit resumes for Shift and

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Field Supervisors being removed from that RFP, though it once again appears here. The Shift and Field Supervisors are explicitly identified as being affected parties within the current

Collective Bargaining Agreement and as such, the Shift and Field Supervisors would legally be afforded ―first right of refusal‖ under FAR Clause 52.222-17. Should they have been included in paragraph L.09.1.3 along with the Project Manager and captain(s)? In requiring proposers to include new resumes, it is implied that the current supervisors would be displaced. What is the Museum‘s intent in potentially displacing the entire supervisory force?

Good catch! USHMM neither desires to displace its supervisory force, nor to reduce the discretion of prospective offerors in crafting their proposals (recognizing that some factors --such as the personal decisions of respective predecessor Contract employees -- lie outside anyone‘s control or ability to predict). The resume submittal requirement under Section L.09.1.3 should have been (and by this response is) limited in application to Offerors‘ respectively proposed Project Manager and captain candidates. It includes only prospective Key Personnel to whom the right of first refusal does not apply pursuant to 52.222-17(c)(1)(ii). The shift and field supervisors are thus excluded from the resume submittal requirement.

69. Question B: Are proposers to submit resumes for all new supervisors, amounting to at least eleven (11) new hire personnel, or can the Contractor propose to keep existing incumbent

Shift and Field Supervisors if they meet the requirements of the new RFP?

You are welcome to propose to keep existing incumbent Shift and Field Supervisors who meet the requirements of the RFP to the extent you believe that this is the best technical solution for

USHMM (you are advised to justify this approach, just as you would any other). USHMM encourages any Offeror who proposes to retain such incumbent personnel to append a short contingency statement explaining how they shall otherwise fulfill USHMM‘s requirements in the event incumbent security staff elect not to remain.

70. Reference: Section L.09.1.3, provides in relevant part, ―Offerors shall document the specialized experience level and work history of each of the respective individuals proposed for Project Manager, captain, and shift supervisor and provide three (3) references for each of these individuals from other companies or organizations that demonstrate successful management of 50 or more persons in a structured work environment‖ - Question A: The current staffing requirement for the Museum is below a contingency of 50 people for any one shift. Are incumbent supervisors exempt from the requirement to demonstrate successful management of 50 or more persons? This would appear to give the incumbent Contractor a significant advantage.

The requirement applies to all Offerors, including the incumbent provider, should they submit a proposal. USHMM has made no exceptions. Offerors bear the burden of demonstrating that all proposed Key Personnel have competitive qualifications, experience levels, and service records.

USHMM RFP 9531-13-R-0300-00001 Page 16 of 58 [Security Staffing Q&A]

71. Question B: In addition to submitting resumes for all proposed Key Personnel, must Offerors provide separate documentation in the Technical Proposal of each individual‘s specialized experience level and work history, along with references?

This is advisable to the extent that the requested information is not clearly indicated in the resumes. Offerors bear the burden of demonstrating that all proposed Key Personnel have competitive qualifications, experience levels, and service records.

72. Question C: If an individual proposed for a key personnel position has worked for less than three (3) employer companies or organizations, may offerors submit a reference from within their own organization? If not, what option should offerors exercise?

Ideally, the three (3) references should come from separate organizations. However, if this should not be possible in the context of a proposed candidate, Offerors should clearly state and explain why at the same time substituting an extra, applicable reference either from within the most recent company/organization for whom the candidate performed or else from within their own organization (if possible). With or without three (3) references, Offerors bear the burden of demonstrating that all proposed key personnel have competitive qualifications, experience levels, and service records.

73. Question D: To satisfy the key personnel three (3) references requirement, are offerors to provide information such as the name, relation and contact information for three (3) references per individual or are offerors to provide three (3) actual written recommendations to accompany each individual resume?

Either approach will satisfy the requirement.

74. Question E: Are required title words, such as Name, Title, Organization, Full or part-

Time Staff etc., included in the 1,000 words per named Key Personnel?

75. Reference: L.09.1.4(1), Understanding of the requirements, provides that ―Offerors shall confirm their understanding of the project scope and objectives, affirming their intent to completely fulfill all stated project requirements…of Sections C, E, F, and G…max. 500 words.‖ - Question A: As Sections C, E, F, and G are comprised of at least 30 pages of pertinent contract information, please confirm that the word limit to address this component of the Technical Brief is, in fact, a mere combined 500 words.

This is correct. Offerors are expected to be able to demonstrate their familiarity with USHMM requirements within the provided limitation. For example, rather than reaffirm or copy the entirety of USHMM‘s requirements (which would exceed the provided word limits), Offerors

USHMM RFP 9531-13-R-0300-00001 Page 17 of 58 [Security Staffing Q&A] might instead provide a straightforward statement which clearly affirms or acknowledges their intent to fulfill all the required services described in the RFP. Those who prefer to paraphrase or embellish upon this content would then use remaining space to explain how their proposed performance will fall short of, exceed, or otherwise deviate from USHMM‘s requirements.

(Furthermore, see USHMM‘s response to Question 59, above.)

Proposed exceptions which would reduce one or more of USHMM‘s stated requirements should be clearly identified in accordance with RFP paragraph L.09.2.5 ―Contract Exceptions‖ on page

46 of the RFP and are not subject to the word limit. Any latent pricing and/or performance assumptions built into Offerors‘ definition of requirements should be clearly identified and disclosed in accordance with the mislabeled RFP paragraph ―Assumptions‖ on page 47 (which is hereby renumbered as L.09.2.6 for purposes of future reference), and are likewise exempt from the word limit.

In making use of either or both of these exemptions, Offerors are reminded to note the stipulations of RFP par. M.4.3 on page 49.

76. Question B: If the answer to Question A is yes, please clarify what information from

Sections C, E, F, and G is most significant to the USHMM as it pertains to this component.

This way, Offerors can ensure to address such within their allotted 500 words, in the event that the word limit does not allow for the full enumeration of qualities and abilities relevant to these sections.

See USHMM's response to Question 75, above.

77. Reference: L.09.1.4(2), Phase-in plan with implementation time-line . . , max. 250 words. -

Question: Would the USHMM please consider increasing the word count from 250 words to

1,000 words?

No. See USHMM‘s response to Question 59, above.

78. Reference: L.09.1.4(3), (Explanation of proposed methodology) provides that offerors are to include ―A narrative description of the Offeror‘s proposed methodology, and other expectations…with the structure of Sections C, E, F, and G…referencing one or more paragraph numbers where necessary for clarification…max. 750 words.‖ - Question A: As

Sections C, E, F, and G are comprised of at least 30 pages of pertinent contract information, please confirm that the word limit to address this component of the technical brief is, in fact, a mere combined 750 words.

USHMM is extending this word limit to 1500 words. However, Offerors are nonetheless reminded of USHMM's response to Question 59, above.

USHMM RFP 9531-13-R-0300-00001 Page 18 of 58 [Security Staffing Q&A]

79. Question B: If the answer to Question A is yes, please clarify what information from

Sections C, E, F, and G is most significant to the USHMM as it pertains to this component.

This way, offerors can ensure to address such within their allotted 750 words, in the event that the word limit does not allow for the full enumeration of qualities and abilities relevant to these Sections.

See USHMM‘s response to Question 59, above.

80. Question C: Please confirm that the ―referenc[es to] one or more paragraph numbers where necessary‖ will not count toward the word count for this component.

See USHMM‘s response to Question 52, above.

81. Reference: L.09.2 - Question: Will USHMM provide a seniority list of the incumbent guard force? This information is required to allow Offerors to accurately calculate employee benefits based on tenure at the USHMM and complete the pricing volume.

USHMM has attached a seniority list which is current as of the date of this publication. For privacy reasons, names shall be withheld pending contract award.

82. Reference: L.09.2.1, Labor Categories and Rates - Question A: Does the USHMM require bidders to submit a Total Compensation Plan for Professional Employees with the Business

Proposal?

Yes, as directed by FAR 52.222-46, which is referenced both in Section I and par. L.09.2.1 of the

RFP.

83. Question B: This same clause also references equitable adjustments (as does par. B.2.2 on page 2). However, FAR Clause 52.222-43 ―Fair Labor Standards Act and Service Contract

Act—Price Adjustment (Multiple Year and Option Contracts‖ is not included in the RFP.

Please confirm that the wages and benefits for SCA-covered positions are indeed subject to the provisions of this FAR clause.

This is confirmed. FAR Clause 52.222-43 Fair Labor Standards Act and Service Contract Act—

Price Adjustment (Multiple Year and Option Contracts) (Sep 2009) (Reference 22.1006) is hereby inserted in Section I of the RFP.

84. Question C: Are cost of living wage escalations anticipated for contract periods not covered by the current Collective Bargaining Agreement (CBA) to be incorporated into the proposed bill rates?

USHMM RFP 9531-13-R-0300-00001 Page 19 of 58 [Security Staffing Q&A]

85. Question D: Is it permissible to price anticipated escalations for officer-level, Supervisory and overhead positions at a 5-year average instead of escalating wages each period?

No. See answer to Question 1, above.

86. Reference: L.09.2.7, Availability for On-Site Presentation/Interviews, states ―Offerors shall here identify their availability and preference for presentation/interview dates during the week of July 8, 2013.‖ - Question: Please confirm that the contractor is to include the availability for the presentation/interview within the context of the Business Proposal.

That is correct.

SUMMARY OF Q&A ATTACHMENTS

Pricing Schedule (see Question 1) …………………………………………………… 20 - 21

Site Visit Slides (see Question 49) …………………………………………………… 22 - 57

Seniority List (see Question 81) ……………………………………………………... 58

PRICING SCHEDULE

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE ($) AMOUNT ($)

BASE YEAR

PERIOD OF PERFORMANCE: October 1, 2013 through September 30, 2014

NTE NTE NTE

0001 Project Manager 2,080 HR

NTE NTE NTE

0002 Captain 4,160 HR

NTE NTE NTE

0003 Shift Supervisor 8,736 HR

NTE NTE NTE

0004 Field Supervisor 8,736 HR

NTE NTE NTE

0005 Armed Officer 116,895 HR

NTE NTE NTE

0006 Unarmed Officer 0 HR

NTE NTE NTE

0007 Console Operator 2,300 HR

NTE NTE NTE

0008 Temporary Additional Services 908 HR

NTE NTE NTE

0009 Training 960 HR

0010 Trainer 960 HR

OPTION YEAR I

PERIOD OF PERFORMANCE: October 1, 2014 through September 30, 2015

NTE NTE NTE

0002 Captain 4,160 HR

NTE NTE NTE

0003 Shift Supervisor 8,736 HR

NTE NTE NTE

0004 Field Supervisor 8,736 HR

NTE NTE NTE

0005 Armed Officer 116,895 HR

NTE NTE NTE

0006 Unarmed Officer 0 HR

NTE NTE NTE

0007 Console Operator 2,300 HR

NTE NTE NTE

0008 Temporary Additional Services 908 HR

NTE NTE NTE

0009 Training 960 HR

OPTION YEAR 2

PERIOD OF PERFORMANCE: October 1, 2015 through September 30, 2016

NTE NTE NTE

0002 Captain 4,160 HR

NTE NTE NTE

0003 Shift Supervisor 8,736 HR

NTE NTE NTE

0004 Field Supervisor 8,736 HR

NTE NTE NTE

0005 Armed Officer 116,895 HR

NTE NTE NTE

0006 Unarmed Officer 0 HR

NTE NTE NTE

0007 Console Operator 2,300 HR

NTE NTE NTE

0008 Temporary Additional Services 908 HR

NTE NTE NTE

0009 Training 960 HR bfalk Typewritten Text

USHMM RFP 9531-13-R-0300-00001

PRICING SCHEDULE

OPTION YEAR 3

PERIOD OF PERFORMANCE: October 1, 2016 through September 30, 2017

NTE NTE NTE

0002 Captain 4,160 HR

NTE NTE NTE

0003 Shift Supervisor 8,736 HR

NTE NTE NTE

0004 Field Supervisor 8,736 HR

NTE NTE NTE

0005 Armed Officer 116,895 HR

NTE NTE NTE

0006 Unarmed Officer 0 HR

NTE NTE NTE

0007 Console Operator 2,300 HR

NTE NTE NTE

0008 Temporary Additional Services 908 HR

NTE NTE NTE

0009 Training 960 HR

OPTION YEAR 4

PERIOD OF PERFORMANCE: October 1, 2017 through September 30, 2018

NTE NTE NTE

0002 Captain 4,160 HR

NTE NTE NTE

0003 Shift Supervisor 8,736 HR

NTE NTE NTE

0004 Field Supervisor 8,736 HR

NTE NTE NTE

0005 Armed Officer 116,895 HR

NTE NTE NTE

0006 Unarmed Officer 0 HR

NTE NTE NTE

0007 Console Operator 2,300 HR

NTE NTE NTE

0008 Temporary Additional Services 908 HR

NTE NTE NTE

0009 Training 960 HR bfalk

United States Holocaust Memorial Museum

Facility

1.7 acre block 7 story museum 4 story admin building Permanent & temporary exhibitions Research Library & Archives Administrative offices 2 theaters Conference Center Interactive Computer Learning

Center Classrooms Ceremonial Spaces Bookstore

Facility con’t

Since our opening:

34.8 million visitors

96 Heads of State visits

3500 Foreign Officials visits from 132 countries http://www.ushmm.org/museum/press/kits/99-general/images/kitpic1.jpg�

14th Street Entrance

General Public Members Armed Officers Trace detection units X-Ray Scanners Magnetometers Plaza Coverage Challenges

Special Events

Temporary Additional Services

VIP Visits Book & Author

Functions Performances After hours events

Plaza Coverage Crowd Control Weather Conditions Visitor Questions Entrance Procedures

15th Street Plaza

Groups Entrance Special Functions Special Groups,i.e., Military , Law Enforcement, Teachers

Emergency Response

How Much Longer?

Dealing with the public

Customer Service Initiatives

Situational Awareness Threat Assessments

The Line goes on and on and on….

Ross Administration Building

Public Cafeteria X-Ray screening Magnetometers Trace Units

Exterior Challenges

Architectural Art Textured Plaza Bollards Steps

Memorial

Emotional Survivors Adult Children of

Survivors Ceremonies Sensitivity Political Correctness

Special Events

Crowd Control Dignitaries Heightened Security

Dignitary Visitation

Agency Liaison Secret Service Federal Bureau of

Investigation - JTTF U.S. Park Police State Department Bureau of Engraving and Printing Homeland Security

20th Anniversary

Presidential Visits

Every President since dedication

Advance work Perimeter Control Media Escorts Parking Entrance

VIP Visits

Emotions & Tight Spaces

Difficult Exhibits Crowded Conditions Response for medical emergencies, 1st aide, CPR, AED

Unattended items Safety

After Hours Events

Safety Security Caterers

Security RFP Site Visit

United States Holocaust Memorial Museum Division of Protection Services

Presenter Presentation Notes It is very important that officers understand the property lines. In the event of demonstrations, such as groups opposing abortion, officers must direct the demonstrators regarding where they may demonstrate and what line they may not cross. We will view the slides and discuss jurisdiction, and later walk the property to ensure everyone has a clear understanding regarding property lines.

Property Lines

Museum – Assembly Areas

Presenter

Review this drawing to identify each assembly area. See the primary assembly area across 15th Street? See the secondary location at 14th and Independence? Of course, the one furthest from the Museum is the bomb threat assembly area at 14th and Jefferson Drive.

14th Street

You can see the expansion joint lines up with the granite curb, which borders the Yates Building and the parking lot drive entrance.

14th BEP - Yates

This is the visual line as seen from the 14th street loading dock drive near the BEP security booth. If your line of sight moves from the bollard to the man in the far distance with black trousers and white shirt, you will be able to identify the property line. Just beyond the man is the black iron fence with the corner post, as well as the Yates Building granite sidewalk curb. You can just barely see the orange cone, which is placed just inside the property line.

14th Street Yates - BEP

The round back object at the bottom center of this slide is the iron fence corner post at the Yates Building, located just north of the parking lot drive entrance. Standing on Yates Building property and looking south, visually line your eye sight from the iron post to the BEP security booth at the 14th street loading dock. The man in black clothing is walking just inside the property line.

Ross Administrative Center 15th Street

Presenter

Let’ s now discuss the 15th Street side of the Museum, which is U.S. Park Police jurisdiction. This picture was taken from the southwest corner of the Ross Administration Center, facing north. At the bottom right of the picture, you can just see the granite inlay, which is the property line on 15th Street.

15th Street

Standing next to the Ross Administrative Building, you can easily see the granite continue from the southwest corner of the building to the 15th loading dock drive.

15th Street/Ross

Standing at the loading dock drive, facing north, you can easily see the granite inlay, which is a visual property line. It is 14’-1 1/4” from the curb and it meets the corner of the Ross Administrative Center building. The property line does go around the corner, across the loading dock drive and meet the BEP security booth.

15th Street LD/BEP

The property line actually proceeds on a curve, across the drive, to the corner of the BEP security booth. It then runs back towards the loading dock south wall. Approximately two inches of the BEP booth is actually sitting on our property.

15th Street/BEP Booth

The property line on 15th Street curves from the granite inlay that runs the length of the sidewalk and meets the corner of the BEP security booth, where the orange cone is placed to the left of the bollard.

C Street

D Street

Portals III

Portals III Offices

14th

St

Linthicum Warehouse

H A M M O N D S

F E R R Y

R O A D

NURSERY ROAD

Warehouse 823-B

Presenter

These are the two Linthicum assembly areas. The primary fire evacuation assembly area is in front of the supermarket. The bomb threat assembly area is at the shopping center. When it is safe to do so, someone should call the Control Center to advise of an evacuation and provide relevant information.