951700-19-Q-T003-00038-_SOW_-_Hargeisasomaliland_OM_09012019.docx

Section B – Services and Prices B.1 Scope of Services The Contractor shall provide all personnel, supplies, and equipment necessary to perform Operation and Maintenance services needed to provide a 24/7 broadcasting presence in the FM band, in Hargeisa, Somaliland B.2 Type of Contract This is a firm fixed-price contract for operation and scheduled maintenance services as defined in the SOW. The firm fixed price will include all work, including furnishing all labor, materials, equipment, services, overhead and profit.

B.3 Currency All invoices shall be submitted in US Dollars.

Section C – STATEMENT OF WORK

1. Objectives

Operate and maintain the US Government funded FM Broadcast equipment in Hargeisa, Somaliland for United States Agency for Global Media (USAGM).

Perform routine preventive and emergency maintenance, as required to maintain a 24-hour daily broadcast at the rated/licensed power.

Perform routine and emergency service, as required to restore broadcast system to rated/licensed power.

Install replacement equipment from spare stock, as necessary to update and maintain system reliability and performance.

Monitor the Radio Hargeisa FM Network on a daily basis.

2. Scope The USAGM operates and maintains an FM network in the African Region and as part of this network; the USAGM seeks to continue to operate FM Station in Hargeisa, Somaliland, via a service contract.

The USAGM Office of Contracts will assign the Contracting Officer and Authorized Representative of the Contracting Officer (COR). The Contractor is reporting structure will be to the Contracting Officer via the assigned COR.

The Radio Hargeisa, an entity of the government of Somaliland, will serve as the Contractor providing this service to operate and maintain these FM Station.

3. Tasks

3.1 Broadcast System and Program Feed Program

The Contractor shall be responsible for the operation and maintenance of the following FM Stations, including all transmitting equipment and related satellite receiving facilities, each day of the contract term, unless stated otherwise:

In the event that any FM transmitter system or its individual components fail, the Contractor shall promptly begin trouble-shooting/repairs within three (3) hours of the failure to restore broadcast service to full power operation as soon as possible.

3.2 Definition of Operation and Maintenance Tasks

Operation and maintenance tasks as each FM broadcast station shall include but not be limited to:

1. Providing personnel for preventive maintenance and corrective maintenance of the broadcast equipment, program feed equipment, air conditioning equipment, and power generating equipment.

2. Payment of electricity and any other utility charges.

3. Payment of facility leases, annual frequency and licensing fees.

4. Security of the broadcast and program feed equipment.

5. All other services and supplies required to maintain the broadcast and program feed equipment as fully operational. Major spare parts and assemblies for the broadcast equipment and program feed equipment has been provided by the USAGM as Government Furnished Equipment (GFE).

Program Monitoring – shall consist of the following basic minimum monitoring points: the satellite feed as received from the satellite; the feed to the transmitter input; the transmitter output; and off-air alarm and notification. Program monitoring shall verify correct audio presence, quality and fidelity. The Contractor shall monitor each broadcast site at least once daily.

Technical Monitoring – shall consist of the following transmitter technical and operational parameters, minimum points shall include the following:

(a) Monitor satellite signal level

(b) Any transmitter fault, fold-back or other indications of abnormal transmitter operation;

(c) Primary Mains Voltage, Critical Transmitter Voltage/Current Readings;

(d) Status of Ancillary/Support Equipment;

(e) Conduct periodic visual inspections of the broadcast system

3.3 FM Broadcast System and program Feed Corrective/Preventive The Contractor shall provide maintenance support for the USAGM FM transmission systems installed in Hargeisa, Somaliland.

The Contractor’s primary responsibility shall be to ensure that the broadcast signal is on the air with a minimum of downtime caused by failures or out-of-specification conditions. To accomplish this, the Contractor shall:

1. Monitor transmissions and equipment performance;

2. Take corrective action to repair or replace equipment or parts upon failure; and

3. Perform periodic preventive maintenance.

3.4 Reporting

3.4.1 Monthly: The Contractor shall keep a Monthly Log to document the operational status of each broadcast system and all corrective and preventive maintenance performed. At each site visit (preventive/corrective visit), the Contractor shall record operating conditions including, but not limited to, the items listed in “Technical Monitoring” (a) thru (e) above. The log shall also document every transmission outage and its duration; the Contractor shall describe exactly what was necessary to correct or attempt to correct or attempt to correct the failure. The Contractor shall submit a summary of the Monthly Log entries in a Monthly Report. In addition, the USAGM shall have the right to review the Monthly Log on site at any time.

Reporting: The Contractor shall ensure that in the event of a transmission outage first observed by the Contractor, that every effort is made to notify the USAGM by email or SMS within two (2) hours of the occurrence. All transmission outages shall be recorded in the Monthly Log.

3.4.2 Transmission outage Reporting

In the event of a transmission outage at any operational transmitting station, the Contractor shall notify the USAGM Operations/Maintenance Point of Contact (See below) of the nature of the problem (e.g., program feed loss, transmitter malfunction, power outage, operator error or any other reason). This shall be done within two (2) hours by telephone, facsimile note, e-mail, or SMS and shall include an estimate of the time to rectify the problem (s).

Point-of-contact:

The primary Point-of-contact (PO) for any operational, maintenance, security, and program loss reporting and any other matters relating to this contract is USAGM Kuwait Transmitting Station Master Control, which can be reached at the following telephone/facsimile number and/or e-mail address:

The mailing address for the Kuwait Transmitting Station is:

USAGM Station Manager American Embassy (IBB) Masjed Al Aqsa Street Plot 14, Block 6 Bayan, Kuwait Phone: Country Code: 965, Telephone 2456-2751/2/3

3.4.3 Trouble Report

A written Trouble Report is required for any transmission outage in excess of 15 minutes resulting from equipment failure, power outage, operator error, or any other reason. The written report shall be in English and shall describe the nature of the problem, start time of the problem, duration of the outage, and corrective actions taken to solve the problem. The report shall be submitted within seven (7) days to the USAGM Operations/ Maintenance Point-of-Contact. (See point 3.4.2 above)

3.5 Corrective Maintenance

The Contractor shall conduct corrective maintenance in accordance with the following guidelines:

(a) In the event of a transmission outage, the Contractor shall initiate corrective action within three (3) hours of the broadcast system failure. The USAGM will supply the Contractor with major spare parts and assemblies (GFE) that are deemed to be critical, most likely to fail, or cause lengthy downtime. If the failure is identified as one that can be repaired with an available spare, the Contractor shall start that repair immediately and notify the USAGM Operations/Maintenance Point-of-Contact (See point 3.4.2 above) when it is completed and the broadcast is back on the air. The corrective action shall also be recorded as required by Section 4.4, Monthly Log. If the required spare part is not on hand but is available locally, the Contractor shall contact the USAGM Operations/Maintenance Point-of-Contact (See point 3.4.2 above) for authorization to purchase that part or material. If authorized and in writing, the USAGM will reimburse the Contractor for the cost of spare parts or material upon presentation of a proper invoice or receipt.

(b) Since the nature of many failures is such that they cannot be corrected quickly, the Contractor shall use its expertise to work around the problem and, if possible, attempt to temporarily restore the broadcast – even if in a degraded mode.For example, if the audio processor fails, it can be removed from the system or bypassed, and the station will stay operational but with less apparent audio power. As another example, the transmitter is capable of staying operational while certain assemblies have failed, as indicated on the transmitter status readouts. The Contractor shall use its expertise to determine the advisability of keeping the transmitter in operation while there is a failure present, and shall notify the USAGM Operations/Maintenance Point-of-Contact (See point 3.4.2 above) immediately of any such recommended work-around solution.

(c) If a failure is present that cannot be repaired with available parts, and which causes the broadcast to be off the air, the contractor shall immediately contact the USAGM Operations/Maintenance Point-of-Contact (See point 3.4.2 above). The purpose of this contact may be to request a replacement part or module, or to seek advice and assistance in diagnosing and repairing the fault.

3.5.1 Preventive Maintenance

The Contractor shall perform all routine (monthly/annual) preventive maintenance procedures required by the Operating and Maintenance Manual for the transmitter, as well as for any other equipment for which manuals have been provided. All routine maintenance performed shall be documented in the Monthly Log.

3.6 Monthly Operations Report

The Contractor shall prepare and submit a Monthly Operations Report no later than the 5th calendar day of the following month. The report shall contain a narrative that summarizes the performance of each operational transmitting system for that month, the maintenance and operation activities performed, a listing of any potential problems, and a list of the spares consumed and spares still available. The Monthly Log entries required by Section 3.4.1 above, shall also be attached to the report. Electronic submission is allowable