REQUEST FOR PROPOSAL (RFP)

RFP No. 721-26068

University Housing and Dining (UHD) Temporary Labor Services

Proposal and VetHUB Subcontracting Plan Submittal Deadline Friday, April 17, 2026 at 2:30 PM CDT

PROCUREMENT OFFICER:

Juan Pinedo

PROPOSALS ARE DUE IN THE UNIVERSITY EUNA (PREVIOUSLY BONFIRE) PORTAL SHOWN BELOW NO LATER

THAN:

Friday, April 17, 2026 at 2:30 PM local time https://utexas.bonfirehub.com/portal/?tab=openOpportunities

REQUEST FOR PROPOSAL

TABLE OF CONTENTS

SECTION 1: INTRODUCTION…………………………………………………………………………………………………………………….3

SECTION 2: NOTICE TO PROPOSER………………………………………………………………………………………………………….5

SECTION 3: SUBMISSION OF PROPOSAL………………………………………………………………………………………………….10

SECTION 4: SPECIFICATIONS AND SCOPE OF WORK

SECTION 5: PRICING AND DELIVERY SCHEDULE………………………………………………………………………………………16

SECTION 6: PROJECT INSTRUCTIONS……………………………………………………………………………………………………….18

Attachments:

Attachment One: General Information

Attachment Two: Sample Agreement

Attachment Three: VetHUB

Attachment Four: Higher Education Vendor Assessment Tool (HECVAT) (NOT REQUIRED)

Attachment Five: Access By Individuals with Disabilities (Euna, previously Bonfire) (NOT REQUIRED)

Attachment Six: Electronic And Information Resources Environment Specifications [Euna, previously Bonfire] (AS

REQUIRED)

Attachment Seven: Information Security Requirements and Questions [Euna, previously Bonfire] (AS REQUIRED)

Attachment Eight: Certificate Of Interested Parties, Form 1295

Appendices:

Appendix 1: Execution of Offer (required submission)

SECTION 1

INTRODUCTION

1.1 Description of The University of Texas at Austin

The University of Texas at Austin is a bold, ambitious leader supporting some 52,000 students, 3,000 teaching faculty, 15,000 staff and top national programs across 19 colleges and schools. As Texas’ leading research university, UT attracts more than $650 million annually for discovery. Amid the backdrop of Austin, Texas, a city recognized for its creative and entrepreneurial spirit, the university provides a place to explore countless opportunities for tomorrow’s artists, scientists, athletes, doctors, entrepreneurs, and engineers.

1.2 Background and Special Circumstances

University Housing and Dining (UHD) at The University of Texas at Austin seeks to secure a qualified vendor capable of providing reliable temporary staffing to support its food service and operations. UHD manages multiple high-traffic dining halls, retail food outlets, cafes, catering services, and residence hall operations that require a flexible and scalable workforce to meet daily service needs. The purpose of this solicitation is to establish an agreement that ensures timely, consistent access to trained workers across a range of positions, including cooks, servers, dishwashers, warehouse staff, cashiers, baristas, banquet personnel, and facilities staff. UHD aims to maintain continuity of operations, uphold service standards, and remain responsive to fluctuations in staffing demands throughout the academic years.

The current environment requires a vendor that can meet frequent and often short-notice staffing requests, as little as four (4) hours while supporting operations that may continue through weekends, holidays, peak campus events, and multiple dining locations across campus. UHD operates in a dynamic setting where worker availability, compliance with food handler and safety requirements, and the ability to respond to high-volume periods such as game days or campus programming are essential. Suppliers should also be aware of dependencies involving internal supervision, access to campus locations, and alignment with University policies and procedures, including background checks and certification requirements. These conditions make flexibility, responsiveness, and workforce quality critical components of the project's success.

1.3 Objective of Request for Proposal

The University of Texas at Austin (University) is soliciting responses from qualified vendors to perform work (Work) more specifically described in Section 4.5 (Scope of Work) of this Request for Proposal (RFP), including:

1. Providing temporary staff (workers) on an as-needed basis

2. Fulfilling shift requests and delivering workforce management

3. Ensuring compliance, training, and work standards

1.4 Group Purchase Authority

Texas law authorizes institutions of higher education (defined by §61.003, Education Code) to use the group purchasing procurement method (ref. §§51.9335, 73.115, and 74.008, Education Code). Additional Texas institutions of higher education may therefore elect to enter into a contract with the successful Respondent under this solicitation. In particular, Respondent should note that University is part of The University of Texas System (UT System), which is comprised of fourteen institutions described at http://www.utsystem.edu/institutions. UT System institutions routinely evaluate whether a contract resulting from a procurement conducted by one of the institutions might be suitable for use by another, and if so, this solicitation could give rise to additional purchase volumes. As a result, in submitting its response, Respondent should consider proposing a pricing model and other commercial terms that consider the higher volumes and other expanded opportunities that could result from the eventual inclusion of other institutions in the purchase contemplated by this solicitation. Any purchases made by other institutions based on this solicitation will be the sole responsibility of those institutions.

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SECTION 2

NOTICE TO PROPOSER

2.1 Submittal Deadline

University will accept proposals until 2:30 p.m., Central Standard Time (CDT) on Friday, April 17, 2026 at 2:30 PM (Submittal Deadline).

NOTE: A public opening of responses will not be conducted for this RFP.

2.2 University Contact Person

Interested parties will direct questions regarding this RFP via Euna (previously Bonfire) portal.

University instructs interested parties to restrict all contact and questions regarding this RFP to written communications delivered (i) in accordance with this Section on or before Thursday, April 2, 2026 (Question Deadline), or (ii) if questions relate to Historically Underutilized Businesses, in accordance with Section 2.5.

University will provide responses as soon as practicable following the Question Deadline. University intends to respond to all timely submitted questions. However, University reserves the right to decline to respond to any question.

2.3 Criteria for Selection

The successful Proposer, if any, selected by University through this RFP, will be the Proposer that submits a proposal on or before the Submittal Deadline that is the most advantageous to university. Contractor means the successful Proposer under this RFP.

Proposer is encouraged to propose terms and conditions offering the maximum benefit to university in terms of (1) service, (2) total overall cost, and (3) project management expertise.

The evaluation of proposals and the selection of Contractor will be based on the information provided in the proposal. University may consider additional information if University determines the information is relevant.

Criteria to be considered by University in evaluating proposals and selecting Contractor, will be these factors: [Note: The following criteria are mandatory according to Sections 51.9335, 73.115 and 74.008, Education Code. All information requested by university should relate to one of the following criteria categories.]

2.3.1 Threshold Criteria Not Scored

2.3.1.1 Ability of University to comply with laws regarding Veteran Heroes United in Business

(VetHUB’s); and

2.3.1.2 Ability of University to comply with laws regarding purchases from persons with disabilities.

2.3.2 Evaluation Criteria

An Evaluation Committee (“Committee”) will review all responses to determine which Respondent have qualified for consideration according to the criteria stated herein. The Committee’s evaluations will be based on all available information, including qualification statements, subsequent interviews, if necessary, reports, discussions, reference checks, and other appropriate checks. The highest rated Respondent(s) evaluated by the Committee may be invited to make an oral presentation of their written response to the Committee.

Responses may be evaluated using “best value” criteria as authorized in Section 51.9335, of the education code:

Criteria Scored Criteria Weight Respondents’ Qualifications, Abilities, and Reputation (See Section 6, subsection 6.5 below)

25%

Respondents’ Quality of Proposed Goods or Services (Methodology and Approach) (See Section 6, subsection 6.6 below)

25%

Respondents’ Price Proposal, and the long-term cost of using Respondent’s proposed Goods and/or services (See Section 6, subsection 6.8 below)

30%

Respondents’ Staffing Resources and Past Business Relationship Strength with the University (See Section 6, subsection 6.9 below)

20%

Total 100

2.3.3 Evaluation of Response

The evaluation of the responses shall be based on the evaluation criteria as described in this solicitation. All responsive responses will be reviewed, evaluated, and ranked by Committee. This includes any scoring adjustments for outliers or other additional considerations as specified by this solicitation including the submission proposed fee and pricing.

2.3.4 Advancement Criteria

The University may determine a competitive range for short-list interviews/presentations. The competitive range shall consist of the solicitation responses that receive the highest scores or most satisfactory ratings, based on the published evaluation criteria and procedures governing this procurement. Cutoff for the Competitive Range may be based on the top scores for a specific number of responses or based on a “natural break”.” Reasoned judgment will establish the "natural break"; solicitation responses below the cutoff cannot be made successful through clarification and negotiations.

The University is not obligated to enforce a “natural break” in scores and reserves the right to advance a specific number of Respondents as qualified for interviews.

2.3.5 Final Score

The Technical Response Score and the Price Proposal, as determined by the standards outlined in Section 5, shall be included in the Respondent's final written score. After the initial assessment, the University may, at its sole discretion, request the Best and Final Offer (BAFO) from each respondent or, if applicable, only from those respondents whose solicitation responses satisfy the Advancement Criteria. A Respondent may choose to keep their initial solicitation response submitted or modify it, including with pricing, in response to a request for a BAFO. The Final

Written Response Scores will be updated in line with the specified standards in Section 3 regarding any modifications made to the Respondent's initial solicitation response in the event that a response is received in response to a request for BAFO.

If the University determines it is necessary to have an Advancement Criteria round, the Final Score will be made up of the post interview scoring along with the Initial Price Proposal or BAFO Price Proposal when determining the highest-ranking Respondent.

Every round will be assessed independently by the University using the standards outlined in Section 3.

2.3.6 Eligibility for Award

For a Respondent to be eligible to be awarded the contract, the response must be responsive to the solicitation and University must be able to determine that the Respondent is responsible and has the resources and capacity to perform the resulting contract satisfactorily. Responsive responses are those that comply with all material aspects of the solicitation, conform to the solicitation documents, and meet the requirements set forth in this solicitation. Responses, which do not comply with all the terms and conditions of this solicitation, will be rejected as non-responsive.

Respondents(s) may be requested to submit additional written evidence verifying that the firm meets the minimum requirements described above and as necessary, to perform the requirements of the solicitation and be determined a responsible Respondent. Failure to provide any requested additional information may result in the Respondent being declared non-responsive and the response being rejected.

A person is not eligible to be considered for award of this solicitation or any resulting contract or to be a subcontractor of the Respondent or Prime Contractor if the person assisted in the development of this solicitation or any part of this solicitation or if the person participated in a project related to this solicitation when such participation would give the person special knowledge that would give that Respondent or a Prime Contractor an unfair advantage over other Respondents.

Only individual firms or lawfully formed business organizations may apply (This does not preclude a Respondent from using subcontractors or contractors.) University will contract only with the individual firm or formal organization that submits a response to this solicitation.

In the event that only one (1) Response is received in reply to the advertised solicitation or only one (1) Response passes the Initial Responsiveness Screening, the University will review the Response for compliance with specifications, identify any areas of non-compliance, and if applicable, identify questions that need to be asked of the Respondent to clarify the Response.

The Response must meet all required technical specifications.

2.4 Key Events Schedule

The following anticipated solicitation schedule, including a brief description of milestone dates, is also available on the events details page in Euna (previously Bonfire):

Solicitation Milestone Proposed Date

RFP Issued Thursday, March 19, 2026

Deadline for Questions from Supplier Thursday, April 2, 2026 at 2:30 PM CT

Answers to Supplier Questions (estimated) Monday, April 6, 2026

RFP Proposal Submittal Deadline Friday, April 17, 2026 at 2:30 PM CT

NOTE: The University reserves the right to revise this schedule. Any such revision will be formalized by the issuance of an addendum to the RFP and posted in the University Euna (previously Bonfire) portal for your convenience.

2.5 Veteran Heroes United in Business Submittal Requirements:

It is the policy of The University of Texas at Austin to promote and encourage contracting and subcontracting opportunities for Veteran Heroes United in Business (VetHUBs) in all contracts. The policy applies to all contracts with an expected value of $100,000 or more. If Owner determines that subcontracting opportunities are probable, then a VetHUB Subcontracting Plan (HSP) is a required element of the Qualifications. Failure to submit a required HSP will result in rejection of the Qualifications.

2.5.1 Statement of Probability: Statement of Probability: University has determined that subcontracting opportunities are probable in connection with this procurement solicitation. Therefore, an HSP is required as a part of the Respondent's Qualifications. Respondents shall develop and administer an HSP as a part of the Respondent's Qualifications in accordance with the Policy on Utilization of VetHUBs (Appendix Three).

A list of service-disabled veterans trade organizations and development centers can be obtained at:

http://www.comptroller.texas.gov/purchasing/vendor/hub/resources.php

2.5.2 Respondent must complete and submit the HSP in accordance with the Terms and Conditions of this solicitation. Refer to APPENDIX THREE for instructions on how to access the HSP. Respondents that fail to submit the signed HSP will be considered non-responsive to this RFQ as required by §2161.252, Government Code

Questions regarding the VetHUB may be directed at:

Contact: Gary Hampton Jr., Vendor Management Office Email: utvethub-HSP@austin.utexas.edu

2.5.3 At the same time Respondent submits its response no later than the Submittal Deadline (ref.

Project Detail Page). University will review Respondent’s HSP prior to opening the response to confirm Respondent submitted HSP. Respondent’s failure to submit the HSP will result in

University’s reject of the response as non-responsive due to material failure to comply with advertised specifications

2.5.4 University may offer Respondent an opportunity to seek informal review of its draft HSP by University’s VetHUB Office before the Submittal Deadline. The informal review can be submitted via email at utvethub-hsp@austin.utexas.edu.

2.6 Public Information

Respondents are hereby notified that University strictly adheres to all statutes, court decisions, and the opinions of the Texas Attorney General with respect to disclosure of public information.

University may seek to protect from disclosure all information submitted in response to this RFP until such time as a final agreement is executed.

Upon execution of a final agreement, University will consider all information, documentation, and other materials requested to be submitted in response to this solicitation, to be of a non-confidential and non-proprietary nature and, therefore, subject to public disclosure under the Texas Public Information Act (ref.

Chapter 552, Government Code). Proposers will be advised of a request for public information that implicates their materials and will have the opportunity to raise any objections to disclosure to the Texas Attorney General. Certain information may be protected from release under §§552.101, 552.104, 552.110, 552.113, and 552.131, Government Code.

SECTION 3

SUBMISSION OF PROPOSAL

3.1 Submission

Proposals must be received by University on or before the Submittal Deadline (ref. Section 2.1) via University Euna (previously Bonfire) portal.

3.2 Proposal Validity Period

Each proposal must state that it will remain valid for University’s acceptance for a minimum of one hundred and eighty (180) days after the Submittal Deadline, to allow time for evaluation, selection, and any unforeseen delays.

3.3 Terms and Conditions

Respondents must comply with the requirements and specifications contained in this solicitation, including the Terms and Conditions (ref. ATTACHMENT TWO). If there is a conflict among the provisions in this solicitation, the provision requiring Respondent to supply the better quality or greater quantity of services will prevail, or if such conflict does not involve quality or quantity, then interpretation will be in the following order of precedence: 1) University Terms and Conditions, 2) University referenced solicitation including all amendments issued by University, 3) the solicitation response as accepted and awarded by University.

Respondent may offer for University's consideration alternate provisions to the Terms and Conditions.

Alternates proposed must refer to the specific article(s) or section(s) concerned. General exceptions such as “company standard sales terms apply" or "will negotiate" are not acceptable.

Respondent’s exceptions will be reviewed by University and may result in disqualification of Respondent’s response as non-responsive to this solicitation. If Respondent’s exceptions do not result in disqualification of Respondent’s response, then University may consider Respondent’s exceptions when University evaluates the Respondent’s responses.

Respondent’s silence as to the terms and conditions shall be construed as an Indication of complete acceptance of these conditions as written.

The University shall not agree to any exceptions taken to the following terms and conditions for use of a proposed solution under the resulting contract:

3.3.1 Arbitration;

3.3.2 Limit of Liability;

3.3.3 Indemnification by University;

3.3.4 Wavier of class action by University;

3.3.5 Agree to personal jurisdiction or subject matter jurisdiction;

3.3.6 Any law other than Texas law;

3.3.7 Use of University Logos, except with written permission;

3.3.8 Cannot monetize or sell any data;

3.3.9 Mediation; and

3.3.10 Waiver of trial by jury

3.4 Submittal Checklist

Proposer is instructed to complete, sign, and return the following documents as a part of its proposal. If Proposer fails to return each of the following items with its proposal, then University may reject the proposal:

3.4.1 Signed and Completed Execution of Offer (ref. Appendix 1)

3.4.2 Signed and Completed Pricing and Delivery Schedule (ref. Section 5)

3.4.3 Acknowledged Addenda (ref. Euna (previously Bonfire) Acknowledgement)

3.4.4 Response to Specifications and Scope of Work as outlined in Section 4

3.4.4.1 See section 6 for additional information and instructions on to respond to section 4 and proposal requirements

3.4.5 Signed and completed originals of the VetHUB Subcontracting Plan or other applicable documents (ref. Section 2.5 and ATTACHMENT THREE).

SECTION 4

SPECIFICATIONS AND SCOPE OF WORK

4.1 General

Minimum requirements and specifications for Work, as well as certain requests for information to be provided by Proposer as part of its proposal, are set forth below. As indicated in Section 2.3, contractor means the successful Proposer or Respondent.

Multiple Awards: University reserves the right to make multiple awards against this RFP.

4.2 Term of Agreement

University anticipates that the term of the Agreement may be up to five (5) years with the initial term of the Agreement proposed to begin on April, 2026, and proposed to expire on April, 2029. University may elect to renew the Agreement for up to one (1) additional two (2) year term.

4.3 Minimum Requirements

Each Proposal must include information that clearly indicates that Proposer meets each of the following minimum qualification requirements:

4.3.1 Licenses and Certifications Required: Current Food Handler or ServSafe certificate for all food service roles; TABC for bartenders if applicable; background checks per UT requirements; proof due at or before work.

4.3.2 Time to Fill Orders: Confirm staffing status within four hours of request receipt; fill within twenty four hours; capability for four-hour notice when necessary; minimum four hours of pay for any worker who reports.

4.3.3 Compliance Obligations: OSHA, ADA, EEO, immigration and work eligibility, state tax and insurance law, confidentiality of University information.

4.3.4 Workforce Capability: Trained personnel for all listed job categories; adequate backup staffing for shortages; willingness to supply on University holidays when dining is open; adherence to dress code by role.

4.4 Additional Submittals Specific to this RFP

Proposer must submit the following information as part of Proposer’s proposal:

4.4.1 If Proposer takes exception to any terms or conditions set forth in the Agreement (ref.

ATTACHMENT TWO), Proposer must submit a red-lined version of ATTACHMENT TWO and a detailed list of reasons for the exceptions as part of its proposal. If Proposer agrees with terms or conditions set forth in the ATTACHMENT TWO, Proposer will submit a written statement acknowledging it.]

4.4.2 By signing the Execution of Offer (APPENDIX ONE), Proposer agrees to comply with Certificate of

Interested Parties laws (ref. §2252.908, Government Code) and 1 TAC §§46.1 through 46.5) as implemented by the Texas Ethics Commission (TEC), including, among other things, providing TEC and University with information required on the form promulgated by TEC and set forth in ATTACHMENT EIGHT. Proposer may learn more about these disclosure requirements, including applicable exceptions and use of the TEC electronic filing system, by reviewing §2252.908, Government Code, and information on the TEC website at https://www.ethics.state.tx.us/resources/FAQs/FAQ_Form1295.php. The Certificate of Interested Parties must only be submitted by Contractor upon delivery to university of a signed Agreement.

4.5 Scope of Work

Contractor will provide the following services to University:

Order intake and fulfillment time standards: provide status updates within four hours; standard fill within twenty-four hours; capable of four-hour notice when required; no guarantee of hours; minimum four hour pay rule when workers report.

Required job categories and duties:

• Dining related: Cook or Line Cook, Food Prep or Line Server, Wok or Display Cook, Sous Chef, Waitstaff, Pastry Cook, Baker, Dishwasher, Stores Clerk, Cashier, Barista, Bartender, Banquet Supervisor or Captain

• Facilities related: Building Attendant, Warehouse Worker, Building service attendant (janitorial) and General Maintenance (repair and operational reliability of buildings, equipment and campus infrastructure).

Certifications and training: proof of Food Handler or ServSafe submitted to the University before work begins; criminal background check certification letter prior to performance and upon roster changes.

Dress code and appearance requirements by role: black or white tops and dark pants; chef coats or cook jackets for culinary positions; black closed toe non-skid shoes for all workers.

On campus logistics: workers provide their own transportation; parking is not provided; workers may pay for garage parking or use bus service; paid time begins once worker reports to the University supervisor on site.

Call-off and replacement: no charge for unsatisfactory workers released within the first four hours;

Contractor to confirm and provide replacement within four hours of notification.

University Rights and Responsibilities

University will provide service locations, worksite access instructions, and operational details for each dining or facilities venue.

University will identify the point(s) of contact, including dining administration and location managers.

University will conduct timekeeping reconciliation approvals based on time sheets and backup documentation.

University may provide policy references (food safety, dress standards, equipment use, holiday operations).

University will publish and communicate holiday schedules and any special events requiring increased staffing.

The University prefers that Contractor’s employees be able to apply for any position that has been posted by the University of Texas at Austin human resources department, with no penalty fee or placement charge being assessed to the University, or to the worker, should any contractor’s employees be hired. If the Contractor wishes to charge a fee or placement charge, the Contractor will be able to list such fee on the Price Proposal page.

Contractor Rights and Responsibilities

Provide qualified staffing, including maintaining staff quality, adherence to job descriptions, and maintaining readiness to deploy trained workers.

Provide supervision and support for workers assigned to the University, including communication with dining management and addressing any issues promptly.

Maintain backup staff to fill in for absences, illness, or unexpected needs.

Follow and enforce compliance with all applicable laws and University policies.

Uphold strict confidentiality of University business information.

Replace any worker deemed unsuitable within four hours of notification, at no cost for the initial four hours.

If Contractor uses software/technology to efficiently manage temp staff assignments and requisitions, which may prove beneficial to the University, Contractor will advise University of such for consideration.

Contractor’s technology must meet University’s standards for Electronic Information Resources as defined in Attachments 6, and 7.

Provide technology that reminds staff of the specific uniform requirements for the position they sign up for (Optional).

Deliver all required documentation, including: weekly invoices per location, detailed timesheets and reconciliation spreadsheets, proof of certifications (food handler, background checks), and updated worker rosters and compliance letters.

Deliverables

Performance audits twice per year by the Contractor, reviewing procedures, insurance, payroll, certifications, and compliance records.

Performance review meetings twice per year with the University; review fill rates, staffing quality, invoice accuracy, and adherence to contractual obligations.

Worker certification documentation; Food Handler or ServSafe certificates before assignment; updated background check certifications with roster changes.

Weekly invoicing package per location; invoice, daily timesheet detail, and weekly summary consistent with university formats.

SECTION 5

PRICING AND DELIVERY SCHEDULE

Proposal of: ___________________________________ (Proposer Name)

To: The University of Texas System

RFP No.: RFP 721-26068 UHD Temporary Labor Services

Ladies and Gentlemen:

Having examined specifications and requirements of this RFP (including attachments and appendices), the undersigned proposes to furnish Work upon the pricing terms quoted below. The University will not accept proposals which include assumptions or exceptions to the work identified in this RFP.

Respondents must complete this section in its entirety and may supplement this section with additional pages to provide the University with a more detailed breakdown, backup and/or options of related cost associated with the services being solicited in this solicitation. The Total Cost (hourly rates) must be inclusive of all associated costs. University will not reimburse Contractor for expenses and will not recognize or accept any additional charges or fees.

For the purposes of this solicitation, University will review the overall rate structure to evaluate its reasonableness for the anticipated work. Failure to fully disclose any fees or cost and to comply with the requirements herein may be cause for University to reject, as non-compliant, a response from further consideration.

5.1 Discounts

Describe all discounts that may be available to University, including, educational, federal, state, and local discounts.

5.2 Total Cost

Provide a total price (to include all travel and living expenses) for the proposed solution. The total proposed cost will be a firm fixed cost for the deliverables described in this RFP.

Indicate in the Euna (previously Bonfire) BidTable the pricing for services to be provided to the University.

5.3 Additional Services Related Services

Respondents shall provide a price list for any other available goods, services, or benefits that may not be mentioned or reflected in this RFP. These goods and services may not be utilized by University, but pricing is requested.

5.4 Payment Terms

University’s standard payment terms are “net 30 days” as mandated by the Texas Prompt Payment Act (ref. Chapter 2251, Government Code).

Indicate below the prompt payment discount that Respondent offers:

Prompt Payment Discount: _____% days/net 30 days.

The University of Texas at Austin has implemented the JP Morgan Chase Single Use Account (SUA) Program as the preferred method of payment. Using this method provides benefit to both the university and the supplier who will have their payment processed immediately. Any questions with regards to the SUA Program can be addressed to PaymentServices@austin.utexas.edu. Note: Your existing merchant interchange fees will apply.

Please indicate that you will accept payment under this program.

Yes No

Respondents should provide billing as follows:

Upon approval of the invoice by the University, Payment for services will be monthly after each service has been rendered.

5.6 Group Purchasing Organization (GPO) Contract

The University of Texas System subscribes to a GPO Accreditation Program as noted on the referenced website.

Any proposal being made under an available GPO contract that is recognized by UT System, shall be noted below for consideration by the University.

Cooperative Contract Name:

Cooperative Contract No.:

Cooperative Contract Term:

Cooperative Contract Website link:

5.7 Price Proposal Signature

The information in this RFP is to be utilized solely for preparing the proposal response to this RFP and does not constitute a commitment by University to procure any product or service in any volume.

Company:

Contact Name:

Title:

Email Address:

Date:

Signature:

Section 6 – Project Instructions

6.1 General Instructions

6.1.1 Respondent(s) should carefully read the information contained herein and submit a complete response to all requirements and questions as directed.

6.1.2 Responses and any other information submitted by Respondent in response to this solicitation shall become the property of university. The University will not provide compensation to Respondent(s) for any expenses incurred by the Respondent(s) for response preparation or for any demonstrations that may be made, unless otherwise expressly stated. Respondent(s) submit responses at their own risk and expense.

6.1.3 Responses, which are qualified with conditional clauses, or alterations, or items, not called for in the solicitation documents, or irregularities of any kind are subject to disqualification by university, at its option.

6.1.4 Each response should be prepared simply and economically, providing a straightforward, concise description of your firm's ability to meet the requirements of this solicitation. Emphasis should be on completeness, clarity of content, responsiveness to the requirements, and an understanding of university needs.

6.1.5 University makes no guarantee that an award will be made as a result of this solicitation and reserves the right to accept or reject any or all responses, waive any formalities or minor technical inconsistencies, or delete any item/requirements from this solicitation or resulting Agreement when deemed to be in University’s best interest. Representations made within the response will be binding on responding firms. University will not be bound to act by any previous communication or response submitted by the firms other than this solicitation.

6.1.6 Firms wishing to submit a “No-Response” are requested to return the first page of the Execution of Offer (ref. APPENDIX ONE). The returned form should indicate your company's name and include the words “No-Response” in the comment section of the table provided.

6.1.7 Failure to comply with the requirements contained in this solicitation may result in the rejection of your response.

6.2 Preparation and Submittal Instructions

All Attachments noted are to be properly completed and submitted with the response. Signature by an authorized officer of Respondent must appear on the Execution of Offer (ref. APPENDIX ONE) of the submitted electronic copy of the response.

6.3 Document Format and Content

6.3.1 Response must be signed by Respondent’s company official(s) authorized to commit such response. Failure to sign and return these forms may subject your response to disqualification.

6.3.2 Response to this solicitation must include a response to the requirements set forth in Euna, (previously Bonfire).

6.3.3 Response must be typed on letter-size (8-1/2” x 11”) paper. University requests that responses be submitted in an organized electronic fashion resembling a binder format to include section tabs as further defined below. Preprinted electronic material should be referenced in the response and included as labeled attachments. Sections should be divided by tabs for ease of reference.

6.3.4 Responses shall be submitted to the University via the official sourcing portal noted in the solicitation announcement. Electronic response files should clearly indicate the company name on the file. Respondents shall upload files individually and not upload folders. Any questions regarding the submittal process shall be submitted to the Procurement Contracting Officer of record as noted on the project detail page in advance before the Submittal Deadline. Any

Response received after the specified time and date noted on the project details page will not be considered under any circumstance. University shall not be responsible for failure of electronic equipment or operator error. Late or otherwise non-responsive responses will not be considered

Respondent’s Response

6.4 Cover letter

The cover letter shall not exceed 1 page in length, summarizing key points in the response and shall briefly furnish background information about your firm, including date of founding, legal form (sole proprietorship, partnership, corporation/state of incorporation, corporate charter number), number and location of offices, location of company headquarters/main office, total number of employees’ company-wide and total number of employees in the State of Texas, and principal lines of business. Certify that the firm is legally permitted or licensed to conduct business in the State of Texas for the services offered.

6.5 Respondents’ Qualifications, Abilities, and Reputation

This section should describe the qualifications and experience of the Respondent and your ability to provide the services described in this solicitation.

6.5.1 Provide a brief description of your firm, including years in business, the geographic area served, and the total number of your personnel related to providing the services of the type and kind required in this solicitation.

6.5.2 Availability and commitment of the Respondent, its principals(s), and assigned professionals to undertake the services described in this solicitation.

6.5.3 Describe Respondent’s overall ability to provide the services required in this solicitation.

6.5.4 Demonstrate firm’s understanding, knowledge, and experience of the solicitation requirements.

6.5.5 Provide a summary of Respondent’s values.

6.5.6 This section should describe the past performance and references of the Respondent. Provide a

MINIMUM of three (3) clients where the Respondent has provided services of the type and kind required in this solicitation during the past five (5) years, including but not limited to public and private tier 1 research institutions of higher education or for other similarly complex organizations.

University may verify all information furnished. At a minimum, include the following project experience for the last five (5) years:

Project Name, Location – Year Completed.

Brief project description describing work performed by your firm, result, and work subcontracted.

Owner’s Name, title, email, and current phone number.

Identify firm’s role; completion date; and contract name(s). List of whether firm was prime or subcontractor.

The methods of delivery used and how the firm maintains quality control.

Provide documented experience in providing the types of services described herein especially related to tier 1-research institutions of higher education or similarly complex university system like The University of Texas System.

6.5.7 Describe lessons learned from previous clients for services of the type and kind required in this solicitation that were not successful and what steps Respondent has taken to effectively identify and mitigate from recurring.

6.5.8 Demonstrate the capability and successful past performance of the Respondent firm with respect to producing high quality services, maintaining goods working relations for services of the required in this solicitation.

6.5.9 Provide a list of all contracts that may have ended during the past 3 years; including contracts that may have been terminated or not renewed when a renewal was available. Include a detailed explanation of the circumstances related therein for any such contracts noted.

6.5.10 Provide a list of any work that Respondent may have completed for the University of Texas at Austin during the past 3 years, including a detailed description of the work effort, performance and define if the work was completed as a contractor directly with university or as a subcontractor under an engagement.

6.5.11 Demonstrated Qualifications and Experience of the Assigned Team & Key Personnel. Identify Key personnel that would be assigned to university and that will provide the services described in this solicitation, include an organizational chart, which identifies key personnel and their roles in furnishing the services required. Describe how the team will be organized to deliver the services outlined by the University.

6.5.12 Provide brief resumes (not more than one (1) page) for each key personnel. The resumes must clearly specify the number of years the personnel have been providing the type of services described in this solicitation, to include but not limited to:

A brief description of their unique qualifications, experience, and education as it pertains to services of the type and kind required in this solicitation.

Personnel’s job function, role, percentage of time to be assigned to this account and physical office location.

Provide a list of similar accounts where they have provided services of the type and kind required in this solicitation and include detailed description of their particular role in the account and length of time on the account.

6.6 Respondent’s Quality of Proposed Services

6.6.1 This section should describe and discuss the Respondent’s approach and methodology in providing the services of the type and kind required in this Request for Proposal. By reading the proposed approach and methodology overview, University must be able to gain a comfortable grasp and clear understanding of the level of services to be provided, and the methods proposed by the firm to provide them. A detailed explanation shall be included to understand how the services comply with the requirement of this solicitation.

6.6.2 Respondent shall respond to all requirements and questions noted in Section 1 of the Request for Proposal Project Overview and Scope of Services.

6.6.3 Respondents must provide an approach and methodology overview, which consists of a detailed and comprehensive description of the services requested proposed in response to this solicitation.

6.6.4 Respondent shall provide a detailed implementation plan with projected start and end dates of completion for each task from delivery of service to University. List any required University resources or expectations needed in order to meet the proposed timeline.

6.6.5 Respondents shall identify key areas and elements of risk based on prior experience and shall describe strategies to identify and mitigate such risk early in the process.

6.6.6 Respondent may provide an alternative or adjustments to the methodology outlined in the Scope of Work in order to enhance University outcomes. Any alternative shall be clearly labeled “alternative approach” and may be considered at the sole discretion of the University. NOTE:

Respondent must ensure that if an alternative approach is provided, that it is in addition to the required response to all other requirements in the solicitation. Failure by the Respondent to only provide an alternative approach may result in the response being deemed non-responsive to the solicitation.

6.6.7 Quality: Identify the key metrics you propose to use to measure your performance in delivering services of the type and kind required in this solicitation to University.

6.6.8 Customer Satisfaction: How do you measure and monitor customer satisfaction; describe the method used, frequency, and how results are reported.

6.6.9 Capabilities and Capacity: Respondent shall clearly define its in-house capability and capacity to perform the work identified in the Scope of Work of this solicitation. Respondent’s response must describe the various technologies, tools, methods, and technical expertise that will provide to University and/or that will be used in the delivery of the services and how that will be of benefit in the delivery of services to University.

6.6.10 Respondent shall describe what unique or intellectual property (including specifically related to Higher Education and Tier 1 Research Universities) the Respondent typically uses for delivery of services similar to those requested in the Scope of Work.

6.7 Respondent’s Ability to Meet University’s Needs

6.7.1 Respondent must provide responses to all requests and requirements as listed in the RFP

Document and on the University Procurement Portal (Euna, previously Bonfire).

6.7.2 Describe the Respondent’s role, if any, on helping the University comply with laws and rules related to VetHUB At a minimum, response must include:

Describe Respondent’s process for the selection of VetHUB subcontractors in accordance with the statutory procedures required for the solicitation of subcontractors, including Respondent’s process for evaluating subcontractors’ performance.

Description of previous engagements where Respondent has successfully subcontracted VetHUB businesses.

Narrative outlining your overall approach to subcontracting and how you will solicit participation as part of this solicitation.

6.8 Respondent’s Pricing and Delivery Schedule Proposal

6.8.1 Respondent must respond to all requirements noted in Section 5- Pricing and Delivery Schedule

Proposal

6.8.2 If Respondent indicated a discount the respondent must provide a description of any discounts offered to the University.

6.8.3 Respondent must confirm if the proposed award may be offered under a UT System approved

GPO, see Section 1.4 of the solicitation.

6.9 Respondents’ Staffing Resources and Past Business Relationship Strength with the University

6.9.1 Please describe your vision for a mutually successful engagement and relationship with the University.

6.9.2 Respondent will provide a list of any additional services or benefits not otherwise identified in this Request for Proposal that Respondent would propose to provide to University. Additionally, services or benefits must be directly related to the goods and services solicited under this solicitation.

6.9.3 Respondents will provide details describing any unique or special services or benefits offered or advantages to be gained by University from doing business with Respondent. Additional services or benefits must be directly related to the goods and services solicited under this solicitation.

6.9.4 Does Respondent have a contingency plan or disaster recovery plan in the event of a disaster? If so, then Respondent will provide a copy of the plan.

6.9.5 Student Internship: Respondent are encouraged to describe if they envision using University students as part of their delivered service to support the application of relevant educational programs as aligned with real world work experience.