A. FY26 Flexera SOW.pdf
PDF 120 KB Posted
- Attached to
- Flexera Technopedia Federal contract opportunity
- Solicitation number
- 89603026Q0072
About this file
This is a Statement of Work for the Federal Energy Regulatory Commission (FERC) requiring continued maintenance, updates, subscription services, and vendor support for Flexera products. The contract encompasses the Flexera Data Platform and Flexera Technopedia components, serving 4,605 devices and 1,292 servers within FERC's environment. The contractor must maintain active Flexera Data Platform and Technopedia Silver Subscription licenses for both per-device and per-server deployments, ensure uninterrupted delivery of hardware and software metadata updates, and maintain normalization feed compatibility with ServiceNow CMDB and FEAMS systems.
Key responsibilities include providing Tier 2/3 technical support for troubleshooting extractors, catalog feeds, update failures, and normalization errors; delivering ongoing platform updates, catalog refreshes, and dependency patches; validating updates against FERC's environment; and providing knowledge-base access and vendor-provided issue resolution. The contractor must perform all work at its own site with access via laptop or desktop computers. The period of performance extends from September 30, 2026, through September 29, 2031. No security requirements or government-furnished property beyond system accessibility are specified.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| A. FY26 Flexera Brand Name Justification.pdf | ||
| 89603026Q0072.pdf |
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Text version
Statement of Work
Background
The purpose of this contract is to provide continued maintenance, updates, subscription services, and vendor support for FERC’s existing Flexera products, specifically the Flexera Data Platform and Flexera Technopedia components.
FERC requires ongoing catalog updates, per-device and per-server subscription renewals, and sustained integration fidelity with ServiceNow CMDB and FEAMS.
Scope
The IT Policy & Resources Management Division requires a vendor for Flexera professional services for the maintenance of Flexera products within FERC’s environment.
The Contractor shall provide all labor, tools, updates, and subscription services required to maintain FERC’s existing Flexera environment.
Objectives
Maintenance support for Flexera Data Platform:
• 4605 Devices
• 1292 Servers
• Configuration of standard extractors
Tasks & Deliverables
• Maintain active Flexera Data Platform and Technopedia Silver
Subscription licenses for:
o 4,605 per-device licenses o 1,292 per-server licenses
• Ensure uninterrupted delivery of hardware/software metadata updates.
• Maintain normalization feed compatibility with ServiceNow CMDB.
Technical Support
• Provide Tier 2/3 support for troubleshooting extractors, catalog feeds, update failures, or normalization errors.
• Provide knowledge-base access and vendor-provided issue resolution.
Update Delivery
• Deliver ongoing platform updates, catalog refreshes, and dependency patches.
• Validate updates against FERC’s environment.
Government-furnished property
Must be accessible via laptop or desktop computers.
Security Requirement
None
Place of performance
Provider will perform its duties at its own site.
Period of performance
September 30, 2026 – September 29, 2031
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