86615719R00011_A0002_Attachment_A_Questions_and_Answers.docx
DOCX document 31 KB Posted
- Attached to
- Single Family Claims Processing Services
- Solicitation number
- 86615719R00011
About this file
Questions to Answers
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Other files
| File | Type | Posted |
|---|---|---|
| 86615719R00011_Amendment_0002.pdf | ||
| 86615719R0001_A0002_Attachment_B_Sample_Price_Breakdown_Worksheet.xlsx | XLSX spreadsheet | |
| A0001_86615719R00011.pdf | ||
| 86615719R00011_A0001_Attachment_A_Questions_and_Answers.docx | DOCX document | |
| 86615719R0001_A0001_Attachment_B_Sample_Price_Breakdown_Worksheet.xlsx | XLSX spreadsheet | |
| Attachment_1_Performance_Work_Statement_(PWS).pdf | ||
| Attachment_2_Quality_Assurance_Surveillance_Plan_(QASP).pdf | ||
| Atachment_3_Schedule_of_Services.xlsx | XLSX spreadsheet | |
| Attachment_5_Past_Performance_Survey.docx | DOCX document | |
| Solicitation___86615719R00011.pdf | ||
| Attachment_4-_Past_Performance_Information.docx | DOCX document |
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Solicitation 86615719R00011, A0002 Single Family (SF) Claims Processing Services Questions and Answers
| Q1 |
| Can the Government confirm that a subcontractor teaming partner is required to provide three (3) past performances if they are performing more than 20% of the work? It is unclear if we are being held to a total of five (5) performance references or whether the Prime and Subcontractor can submit a total that exceeds five (5)? |
| A1 |
| Refer to 866157R00011, A0001, A191 |
| Q2 |
| If the Subcontractor is performing more than 20% of the work and is required to provide three (3) past performances will the Government allow them to use Professional References of people that will be involved in the contract? |
| A2 |
| The Government will allow utilization of references only for Key Personnel identified for the contract. |
| Q3 |
| Will the government extend the closing date of the solicitation? |
| A3 |
| The closing date of the solicitation was extended to July 19, 2019. 11:00 AM. |
| Q4 |
| Will the government please consider removing the requirement for hard-copy submission and permit electronic submission of proposals? |
| A4 |
| No. |
| Q5 |
| Indicates font size of 12pt. Will the Government consider allowing font smaller than 12pt for graphics and tables? |
| A5 |
| Yes |
| Q6 |
| Would the Government consider removing the requirement for a PMP certificate for the Project Manager and/or permitting professional licenses such as CPA or CGFM instead? |
| A6 |
| No |
| Q7 |
| Would the Government consider accepting 4 years of additional experience processing insurance claims in lieu of a bachelor’s degree? |
| A7 |
| No |
| Q8 |
| Pg. 14, PWS 5.2.2 - Indicates the contractor will enter appropriate information into CLAIMS/A43C. Will HUD management be responsible for approving the claims |
information and submitting for claims for payment?
| A8 |
| No, the Senior Claims Analyst should review and approve the claims. |
| Q9 |
| Pg. 13, PWS 5.2.1. - Indicates the contractor will archive claims and supporting documentation in compliance with FedRAMP requirements. Does this require the contractor to have FedRAMP certification? |
| A9 |
| No |
| Q10 |
| Pg. 13, PWS 5.2.1 - PWS indicates contractor shall archive claims and supporting documentation digitally. What estimated percentage of claims or supporting documents, if any, will be received by contractor in hard copy format? |
| A10 |
| Zero |
| Q11 |
| Pg. 10, PWS, 4. 2- |
| • | Would 1) Schedule Number and 2) FHA Case Number be the only two indexes that need to be captured? Is any other index required for searching, reporting, or integration/upload to other systems (i.e., Claim Number, Date, etc.)? |
| • | How difficult is it to locate the desired indexes within the documents? Are the indexes in the first page? |
| • | What is the size of the smallest image/page (i.e., 8 x 11, 8 x 14, etc.)? |
| • | What is the size of the largest image/page (i.e., 8 x 11, 8 x 14, etc.)? |
| • | What is the average count of papers for each paid claim? |
| • | Are paid claim documents inside a file folder? Are documents bound with paper clips or staples? Do they have any other binding mechanism (i.e., coil, fasteners, etc.)? Do documents need to be restored to their original binding mechanism (i.e., stapled, coil, etc.)? |
| o | Is re-prepping required for all documents or are they going to be disposed of once they are digitized? |
| o | Do you need us to destroy the documents once we complete the digitization of documents? |
| • | How are documents stored (i.e., boxes, file cabinets, etc.)? |
| o | If documents are not stored in boxes, does the contractor need to move documents to boxes to facilitate transportation? |
| • | Does the contractor need to pick-up and return the documents? If so, what is the address for pick-up and returning the documents? |
| • | Is there a loading dock at the pick-up and return locations? |
| o | Does the contractor need to bring the documents to the loading dock or pick them up from their current location? |
| • | How often can the contractor pick-up and return the documents? |
| • | Are the documents in good condition? Are they deteriorated or fragile? Are they wrinkled? |
| • | What format is desired for the digitized images (i.e., .pdf, .tiff, .jpeg, etc.)? |
| • | What level of quality is desired for the digitized images (e.g. 300 dpi)? |
| • | Is a search tool required with the delivery of the digitized documents? |
| • | Do they need to be uploaded to a content management system? |
| • | Do you need the documents to be OCR’d? |
| A11 |
| Page 10 and 4.2 is not related to any of the A11 questions or answers |
· No
· No and sometimes
· 4 x 5.5 Needs to be legible
· 8 x 11
· It varies depending on the number of expenses – 3 pages to hundreds of pages
· No, No, and No – the claims are soft copy
· No
· No
· Electronic folders
· No
· No - the claims are soft copy
· No
· Yes, there is a loading dock, however, soft copy claims do not require a loading dock
· Neither – the claims are soft copy
· The files are usually in good condition – it they are not legible, then the contractor can request the Mortgagee upload a new document.
· The documents just need to be legible
· No
· Not at this time
· No
| Q12 |
| Are we required to price Transition-In and Transition-Out? If so is the government going to provide a separate CLIN for these activities and provide a definite Transition-In and -Out timeframe? Should we definitely make it 90 days for -In and Out? |
| A12 |
| Yes |
Yes Yes
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