Questions and Answers.xlsx
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- Attached to
- Home Equity Conversion Mortgage (HECM) Loan Servicing Federal contract opportunity
- Solicitation number
- 86614920R00007
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| SF 30 Amendment 2.pdf | ||
| Amendment 2 HECM Loan Servicing Solicitation.docx | DOCX document | |
| Amendment 2.pdf | ||
| SF 30 Amendment 1.pdf | ||
| Questions and Answers v2 final.xlsx | XLSX spreadsheet | |
| Amendment 1.pdf | ||
| Amendment 1 HECM Loan Servicing Solicitation.docx | DOCX document | |
| Past Performance Survey.docx | DOCX document | |
| Non Disclosure.docx | DOCX document | |
| QASP Attachment 1.doc | DOC document | |
| pricing document.docx | DOCX document | |
| System Security Requirements.docx | DOCX document | |
| Attachment 9 Questions Form.xlsx | XLSX spreadsheet | |
| Wage Determination.pdf | ||
| Historical Data.pdf | ||
| SF 1449 (2_2012).pdf | ||
| 86614920R00007.pdf | ||
| HECM Loan Servicing Solicitation.docx | DOCX document | |
| Past Performance Information.docx | DOCX document |
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QandA
| Attachment 9 Home Equity Conversion Mortgages Question Form | |||
| Question Number | Page/Section Ref. | Question | Answers |
| 1 | 1.3 Constraints | "The Contractor shall obtain all required licenses, permits, bonds and legal permissions required to transact business within the contract area. " Are these reimbursable expenses? | No |
| 2 | 1.3 Constraints | "Workload Volume - HUD reserves the right to determine workload volume and the type and number of assets assigned to the Contractor at any given time." What criteria does HUD use to determine if workload volume and type/number of assets assigned is altered? | HUD cannot guaranty the volume of loans to be serviced at a given time, the Contractor is expected to service all HECM loans assigned to the Secretary. |
| 3 | 1.13 Transition In | Is there a requirement to offer right of first refusal to incumbent contractor staff members? | No |
| 4 | 1.7 Place of Performance | If work can be completed remotely without it interfering with other contract requirements, will HUD allow remote to occur? | All work shall be performed at the primary contractor's facilities including system maintenance and system support. |
| 5 | 1.7 Place of Performance | This section doesn't state that work is required to be within a proximity to Tulsa Oklahoma, however in Phase 1, it states that work must be within 50 miles of Tulsa, Oklahoma. Is there a location requirement? | The Contractor shall establish its physical infrastructure in Tulsa, Oklahoma, or within 50 miles |
of Tulsa, Oklahoma. All work shall be performed at the primary contractor's facilities including system maintenance and system support.
| 6 | 1.7 Place of Performance | If there is a location requirement, would HUD consider expanding the location requirements to include close proximity to HUDs National Servicing Center in Oklahoma City? | No |
| 7 | 1.7 Place of Performance | Is there a requirement for a specific city/state for the Contractors facility to be in? | Yes. The Contractor shall establish its physical infrastructure in Tulsa, Oklahoma, or within 50 miles of Tulsa, Oklahoma. All work shall be performed at the primary contractor's facilities including system maintenance and system support. |
| 8 | 1.12 Contractor Travel | ". Local travel is defined as travel within fifty (50) miles of Tulsa, OK" Does this mean Oklahoma is a required state for work to be completed in? | Yes |
| 9 | 1.12 Contractor Travel | Is there an expectation for Contractor to attend and participate in industry conferences? | No |
| 10 | 1.14 Transition Out | Will there be a backlog of contract activities? | HUD is currently unable to determine if there will be a backlog of contract activities at the time of transition. |
| 11 | 3.1 Government Services | Do HERMIT and SMART have established APIs that allow for automatic uploads and/or downloads from the Contractor? | Interfaces are available for HERMIT. SMART will not be used a system of record for this requirement. |
| 12 | 4 Contractor-Furnished Items and Services (Discovery) | Does this mean HUD is considering a system that is alternate to HERMIT? | Yes |
| 13 | 4 Contractor-Furnished Items and Services (Discovery) | What amount of time will HUD allow for Contractor to make this determination and recommendation? | Discovery shall be completed no later than the last day of Phase One transition. |
| 14 | 5.1.1 Phase One | Is all work required to occur within the Contractors physical infrastructure, or will remote work be allowed? | The Contractor shall establish its physical infrastructure in Tulsa, Oklahoma, or within 50 miles of Tulsa, Oklahoma. All work shall be performed at the primary contractor's facilities including system maintenance and system |
support.
15 5.1.1 Phase One If remote work is acceptable, are all workers required to be within 50 miles of Tulsa, Oklahoma? The Contractor shall establish its physical infrastructure in Tulsa, Oklahoma, or within 50 miles of Tulsa, Oklahoma. All work shall be performed at the primary contractor's facilities including system maintenance and system support.
16 5.1.1 Phase One Would HUD consider expanding the perimeter of the location requirement if a contractor was within 10-20 miles of HUDs National Servicing Center in Oklahoma City? The Contractor shall establish its physical infrastructure in Tulsa, Oklahoma, or within 50 miles of Tulsa, Oklahoma. All work shall be performed at the primary contractor's facilities including system maintenance and system support.
| 17 | 5.1.1 Phase One | "The Department is considering replacing LPOA's with the delegation of authority to the Contractor via a Federal Register notice. If this change is implemented, the Contractor will not be required to prepare LPOAs and the contract will be modified accordingly." Will this be determined prior to the initiation of this contract? | No |
| 18 | 5.2 Loan Servicing | What is the expected volume breakdown of the major loan servicing activities detailed in this section in a given month? | This information is not available. |
| 19 | 5.2 Loan Servicing | Is the historical data available? | This information is not available. |
| 20 | 5.2 Loan Servicing | Will there be any backlog from the incumbent contractor for any of the major loan servicing activities listed in this section? | HUD is currently unable to determine if there will be a backlog of contract activities at the time of transition. |
| 21 | 5.2.1 Disbursements | What is the expected volume of disbursements in a given month? | This information is not available. |
| 22 | 5.2.1 Disbursements | Is the historical data available? | See Attachment 1 for available historical data. |
| 23 | 5.2.2 Servicing Files | What is the expected volume of incoming files to service in a given month? | This information is not available. |
| 24 | 5.2.2 Servicing Files | Is the historical data available? | See Attachment 1 for available historical data. |
| 25 | 5.2.2 Servicing Files | Under Performance Standards "b) Standard: all request for funds from a borrower must be imaged within five (5) business days of receipt." is there an AQL? | There is no deviation to the standard. |
| 26 | 5.2.2 Servicing Files | Will there be any backlog from the incumbent contractor for any servicing files? | HUD is currently unable to determine if there will be a backlog of contract activities at the time of transition. |
| 27 | 5.2.3 Servicing File Replacement, Delivery and Archive | Is there an expectation for the Contractor to come pick up files daily from the Tulsa HUD office? | Yes |
| 28 | 5.2.3 Servicing File Replacement, Delivery and Archive | What is the daily volume of files to be picked up from the Tulsa HUD office? | This information is not available. |
| 29 | 5.2.3 Servicing File Replacement, Delivery and Archive | Is historical data available? | No |
| 30 | 5.2.4 Controlled Correspondence | What determines if a controlled correspondence is a regular or urgent inquiry, determining the required five (5) or one (1) business day response? | The COR will make that determination based on the due date of the response. |
| 31 | 5.2.4 Controlled Correspondence | What is the expected volume of routine and urgent correspondence received in a given month? | This information is not available. |
| 32 | 5.2.4 Controlled Correspondence | Is historical data available? | See Attachment 1 for available historical data. |
| 33 | 5.2.4 Controlled Correspondence | Is there any backlog from the incumbent contractor for controlled correspondence, either the normal or urgent inquiries? | No |
| 34 | 5.2.5.1 Technical Assistance to Mortgage Note Sale Purchasers - Past and Future Asset Sales | What is the expected volume of case level questions in a given month? | This information is not available. |
| 35 | 5.2.5.1 Technical Assistance to Mortgage Note Sale Purchasers - Past and Future Asset Sales | Is historical data available? | This information is not available. |
| 36 | 5.2.5.2 Past and Future Asset Sales Communication | What is the expected volume of phone calls received in given month? | This information is not available. |
| 37 | 5.2.5.2 Past and Future Asset Sales Communication | Is historical data available? | This information is not available. |
| 38 | 5.2.6.1 Processing Buybacks - Past and Future Asset Sales | What is the expected volume of packages listed in this section requiring response in a given month? | This information is not available. |
| 39 | 5.2.6.1 Processing Buybacks - Past and Future Asset Sales | Is historical data available? | This information is not available. |
| 40 | 5.3.1 Assignment Requests | What is the expected volume of packages listed in this section requiring review in a given month? | This information is not available. |
| 41 | 5.3.1 Assignment Requests | Is historical data available? | See Attachment 1 for available historical data. |
| 42 | 5.3.1 Assignment Requests | Of the performance standards listed in this section, quality standards are not addressed. Is there an expected quality level of performance for this section? | The acceptable quality level to meet the performance standard is determined by cases completed accurately and timely by the Contractor. |
| 43 | 5.3.1 Assignment Requests | Will there be any backlog from the incumbent contractor for any assignment requests or tasks listed in this section? | HUD is currently unable to determine if there will be a backlog of contract activities at the time of transition. |
| 44 | 5.3.2 Routine Lender Requests | What is the expected volume of each of the below requests received in a given month? • Extensions |
• Zero balance letter requests
• Payoff letter requests
• Certificate of Indebtedness letter requests
• Approval to call a loan due and payable and to begin foreclosure action
• Approval to rescind due and payable
• Approval to allow investor short sale
• Approval to execute a subordination agreement
• Request for HUD advances
• Investor short sale requests
• Release HUD’s second (2nd) mortgages
| This information is not available. | |||
| 45 | 5.3.2 Routine Lender Requests | Is historical data available? | See Attachment 1 for available historical data. |
| 46 | 5.3.2 Routine Lender Requests | Quality is not listed as a contract requirement for any of these reviews. Does HUD have an expected quality level as part of contract requirements? | The acceptable quality level to meet the performance standard is determined by cases completed accurately and timely by the Contractor. |
| 47 | 5.3.2 Routine Lender Requests | Will there be any backlog from the incumbent contractor of any of the scopes of work listed in this section? | HUD is currently unable to determine if there will be a backlog of contract activities at the time of transition. |
| 48 | 5.3.3 Partial Releases, Consent of Lienholders, and Substitution of Collateral | Will there be a backlog of requests to execute a partial release of mortgage, consent of lienholder, and substitution of collateral from the incumbent contractor? | HUD is currently unable to determine if there will be a backlog of contract activities at the time of transition. |
| 49 | 5.3.3 Partial Releases, Consent of Lienholders, and Substitution of Collateral | What is the expected volume of requests in a given month? | This information is not available. |
| 50 | 5.3.3 Partial Releases, Consent of Lienholders, and Substitution of Collateral | Is historical data available? | See Attachment 1 for available historical data. |
| 51 | 5.4.1 Annual Occupancy Certification | What is the expected volume of Annual Occupancy Certification Letters to be sent in a given month? | This information is not available. |
| 52 | 5.4.1 Annual Occupancy Certification | What is the expected volume of Annual Occupancy "Second Request" Letters to be sent in a given month? | This information is not available. |
| 53 | 5.4.1 Annual Occupancy Certification | What is the expected volume of occupancy inspections in a given month? | This information is not available. |
| 54 | 5.4.1 Annual Occupancy Certification | Is historical data available? | See Attachment 1 for available historical data. |
| 55 | 5.4.1 Annual Occupancy Certification | Will there be a backlog of overdue annual occupancy certification letters, "Second Request" letters, and/or occupancy inspections to be sent and/or completed from the incumbent contractor? | HUD is currently unable to determine if there will be a backlog of contract activities at the time of transition. |
| 56 | 5.4.2.1 Property Charges | What is the expected volume of delinquency letters sent in a given month? | This information is not available. |
| 57 | 5.4.2.1 Property Charges | Is historical data available? | See Attachment 1 for available historical data. |
| 58 | 5.4.2.2 Insurance | What is the expected volume of delinquency letters sent in a given month? | This information is not available. |
| 59 | 5.4.2.2 Insurance | Is historical data available? | This information is not available. |
| 60 | 5.4.2.3 Property Charges – Available Funds | What percent of loans does the borrower elect to have the Contractor make payments on a monthly basis? | Less than 1% of the assigned loan portfolio. |
| 61 | 5.4.2.3 Property Charges – Available Funds | Is historical data available? | No |
| 62 | 5.4.2.3 Property Charges – Available Funds | Is there a backlog of properties pending property charge payments that will result in late fees and/or a missed early payment discount, will these fees that are not a result of current Contractor negligence be reimbursable? | HUD is currently unable to determine if there will be a backlog of contract activities at the time of transition. If fees are determined to be the result of the prior Contractor, these expenses may be reimbursable. |
| 63 | 5.4.2.3 Property Charges – Available Funds | If these fees are reimbursable, how should Contractor submit for reimbursement? | The Contractor may submit an invoice with adequate supporting documentation to the COR for approval. |
| 64 | 5.4.2.4 Property Charges – Insufficient Funds | Will there be a backlog of overdue notification of insufficient funds not sent by the incumbent? | HUD is currently unable to determine if there will be a backlog of contract activities at the time. |
| 65 | 5.4.2.5 Property Charges – Due and Payable | What is the expected volume of loans called due and payable in a given month? | This information is not available. |
| 66 | 5.4.2.5 Property Charges – Due and Payable | Is historical data available? | See Attachment 1 for available historical data. |
| 67 | 5.4.2.5 Property Charges – Due and Payable | Is there any backlog from incumbent contractor of cases overdue to call due and payable? | HUD is currently unable to determine if there will be a backlog of contract activities at the time. |
| 68 | 5.4.2.6 Repayment Plan | Is there a backlog of loans called due and payable that are overdue to determine if a repayment plan can be considered from the incumbent contractor? | HUD is currently unable to determine if there will be a backlog of contract activities at the time. |
| 69 | 5.4.2.6 Repayment Plan | There is no aspect of quality listed in this performance standard. Is there an expectation of quality reviews to be performed by the Contractor? | The acceptable quality level to meet the performance standard is determined by cases completed accurately and timely by the Contractor. |
| 70 | 5.4.2.7 HOA Monitoring | What is the expected volume of loans where approval to pay HOA dues is requested from the COR in a given month? | This information is not available. |
| 71 | 5.4.2.7 HOA Monitoring | Is historical data available? | This information is not available. |
| 72 | 5.4.2.8 HUD Security Interest Lost | Are there any expenses resulting from a property having been sold at a tax sale remaining from incumbent missed deadlines left to be paid? | HUD is currently unable to determine if there will be expenses resulting from properties sold at tax sale outstanding at the time of transition. |
| 73 | 5.4.2.8 HUD Security Interest Lost | If there are outstanding fees due, are these costs reimbursable? | Any outstanding expenses identified during transition can be addressed by the Contracting Officer. |
| 74 | 5.4.2.9 Death Notice Monitoring | What is the expected volume of loans requiring updates to Contacts information due to a death in a given month? | This information is not available. |
| 75 | 5.4.2.9 Death Notice Monitoring | Is historical data available? | No |
| 76 | 5.4.2.9 Death Notice Monitoring | Will there be a backlog of cases from incumbent contractor overdue for updating? | HUD is currently unable to determine if there will be a backlog of contract activities at the time. |
| 77 | 5.4.2.9 Death Notice Monitoring | Under Performance Standards "b) Standard: Upon notice of death of a borrower, the contractor shall update the Contacts information in the servicing system of record with the date of death within two (2) business days of notice.", is there an AQL? | There is no deviation to the standard. |
| 78 | 5.4.2.10 Indication of Vacant Property | What is the expected volume of occupancy inspections in a given month? | This information is not available. |
| 79 | 5.4.2.10 Indication of Vacant Property | Is historical data available? | This information is not available. |
| 80 | 5.4.2.11 Vacant Property | What is the expected volume of cases necessary to update system due new vacancy in a given month? | This information is not available. |
| 81 | 5.4.2.11 Vacant Property | Is historical data available? | This information is not available. |
| 82 | 5.4.2.12 Due and Payable - Vacancy | What is the expected volume of cases requiring recommendation of foreclosure to HUD in a given month? | This information is not available. |
| 83 | 5.4.2.12 Due and Payable - Vacancy | Is historical data available? | See Attachment 1 for available historical data. |
| 84 | 5.4.2.12 Due and Payable - Vacancy | What is the volume of Notice of Intent to Foreclosure letters sent in a given month? | This information is not available. |
| 85 | 5.4.2.12 Due and Payable - Vacancy | Is historical data available? | See Attachment 1 for available historical data. |
| 86 | 5.4.2.13 Due and Payable – Marketing/Family Sale | What is the expected volume of cases requiring recommendation of foreclosure to HUD in a given month? | This information is not available. |
| 87 | 5.4.2.13 Due and Payable – Marketing/Family Sale | Is historical data available? | See Attachment 1 for available historical data. |
| 88 | 5.4.2.14 Due and Payable – Non-Borrowing Spouse (NBS) | What is the expected monthly volume of loans necessary to determine the eligibility for deferral of due and payable status? | This information is not available. |
| 89 | 5.4.2.14 Due and Payable – Non-Borrowing Spouse (NBS) | Is historical data available? | See Attachment 1 for available historical data. |
| 90 | 5.4.2.15 Due and Payable - Inspections | What is the expected monthly volume of loans requiring monthly inspections | This information is not available. |
| 91 | 5.4.2.15 Due and Payable - Inspections | Is historical data available? | See Attachment 1 for available historical data. |
| 92 | 5.4.3.1 Foreclosure Packages | What is the expected volume of judicial foreclosures submitted through the Department of Justice in a given month? | This information is not available. |
| 93 | 5.4.3.1 Foreclosure Packages | Is historical data available? | See Attachment 1 for available historical data. |
| 94 | 5.4.3.1 Foreclosure Packages | "The COR will then submit and monitor these foreclosure cases with the Department of Justice (DOJ) and request periodic updated documents from the Contractor. " What is the expected frequency of periodic documents to be updated? | The frequency is determined by what is needed for the foreclosure. |
| 95 | 5.4.3.1 Foreclosure Packages | What is the expected volume of NJF packages in a given month? | This information is not available. |
| 96 | 5.4.3.1 Foreclosure Packages | Is historical data available? | See Attachment 1 for available historical data. |
| 97 | 5.4.3.1.2 Foreclosure Monitoring | What is the expected volume of status requests in a given month? | This information is not available. |
| 98 | 5.4.3.1.2 Foreclosure Monitoring | Is historical data available? | This information is not available. |
| 99 | 5.4.3.2 Acceptance of Third-party Bid | What is the expected volume of accepted third-party bids in a given month? | This information is not available. |
| 100 | 5.4.3.2 Acceptance of Third-party Bid | Is historical data available? | See Attachment 1 for available historical data. |
| 101 | 5.4.3.3 Short Sales | What is the estimated volume of short sales in a given month? | This information is not available. |
| 102 | 5.4.3.3 Short Sales | Is historical data available? | See Attachment 1 for available historical data. |
| 103 | 5.4.3.3 Short Sales | What determines if a short sale should be accepted or denied? | HUD Regulations |
| 104 | 5.4.4 Deed In Lieu of Foreclosure (DIL) | What is the expected volume of deeds in lieu of foreclosure in a given month? | This information is not available. |
| 105 | 5.4.4 Deed In Lieu of Foreclosure (DIL) | Is historical data available? | See Attachment 1 for available historical data. |
| 106 | 5.4.4 Deed In Lieu of Foreclosure (DIL) | Is there a backlog of DIL requests from the incumbent contractor? | HUD is currently unable to determine if there will be a backlog of contract activities at the time. |
| 107 | 5.4.5 Title Review Post Foreclosure or Deed in Lieu | What is the expected volume of title work received from the FCL attorney in a given month? | This information is not available. |
| 108 | 5.4.5 Title Review Post Foreclosure or Deed in Lieu | Is historical data available? | This information is not available. |
| 109 | 5.4.5 Title Review Post Foreclosure or Deed in Lieu | What is the expected volume of recommendation for repurchases or legal opinions submitted to HUD in a given month? | This information is not available. |
| 110 | 5.4.5 Title Review Post Foreclosure or Deed in Lieu | Is historical data available? | See Attachment 1 for available historical data. |
| 111 | 5.4.6 Conveyance | What is the expected volume of conveyance packages in a given month? | This information is not available. |
| 112 | 5.4.6 Conveyance | Is historical data available? | See Attachment 1 for available historical data. |
| 113 | 5.4.6 Conveyance | What is the expected amount of evictions in a given month? | This information is not available. |
| 114 | 5.4.6 Conveyance | Is historical data available? | See Attachment 1 for available historical data. |
| 115 | 5.4.8 Write-offs | What is the estimated volume of write-offs in a given month? | This information is not available. |
| 116 | 5.4.8 Write-offs | Is historical data available? | See Attachment 1 for available historical data. |
| 117 | 5.4.8 Write-offs | Is there any backlog from the incumbent contractor of write offs? | HUD is currently unable to determine if there will be a backlog of contract activities at the time. |
| 118 | 5.5.1.1 Special Reports | What is the maximum amount of Special Reports that will be requested by the COR in a given month? | This information is not available. |
| 119 | 5.5.1.1 Special Reports | Historically, what is the average amount of reports requested in a given month? | This information is not available. |
| 120 | 5.6.1.2 Government Interest | What activities are required as part of administrative actions? | The Contractor must identify and protect the Government's security interest. |
| 121 | 5.6.2 Protecting Government Interest | If interests of the Government are lost and HUD determines that loss occurred due to Contractor negligence, is there a process to appeal that determination? | Yes, the Contractor may submit an appeal to the Contracting Officer. |
| 122 | 5.6.5 Payoff Request Processing | What is the estimated volume of payoff requests in a given month? | This information is not available. |
| 123 | 5.6.5 Payoff Request Processing | Is historical data available? | See Attachment 1 for available historical data. |
| 124 | 5.6.6 Loan Level Transactions | What is the estimated volume of loan level transactions in a given month? | This information is not available. |
| 125 | 5.6.6 Loan Level Transactions | Is historical data available? | See Attachment 1 for available historical data. |
| 126 | 5.6.8 File Maintenance | What is the expected monthly instances of COR instruction to perform payee and code file maintenance? | This information is not available. |
| 127 | 5.6.8 File Maintenance | Is historical data available? | This information is not available. |
| 128 | 5.6.9 Cash Reconciliation | Accuracy is referenced in this section, however there is no quality expectation as a Performance Standard. Is there a quality expectation? | The acceptable quality level to meet the performance standard is determined by cases completed accurately and timely by the Contractor. |
| 129 | 5.6.10 Release Processing | What is the monthly volume expectation of releases and/or satisfactions including any ancillary documents? | This information is not available. |
| 130 | 5.6.10 Release Processing | Is historical data available? | See Attachment 1 for available historical data. |
| 131 | 5.6.11 Partial Releases, Consent of Lienholders, and Substitution of Collateral | What is the monthly volume expectation of partial release of mortgage, consent of lienholder, and substitution of collateral in a given month? | This information is not available. |
| 132 | 5.6.11 Partial Releases, Consent of Lienholders, and Substitution of Collateral | Is historical data available? | This information is not available. |
| 133 | General Inquiry | Is there currently any backlog associated with this solicitation/contract? | HUD is currently unable to determine if there will be a backlog of contract activities at the time. |
| 134 | General Inquiry | If the awardee identifies backlog, is the awardee expected to process that work? Or just notify COR of backlog, do not process, and wait for COR instruction? | Notify the COR of backlog and wait for COR instruction prior to working. |
| 135 | General Inquiry | If backlog is discovered and awardee is required to process, will the awardee be able to adjust pricing via a contract modification? | Any backlog that is discovered will be negotiated in a separate modification to the contract. |
| 136 | General Inquiry | If there is backlogs associated with the contract/solicitation. Please define the scopes or areas where backlog exists and the corresponding volumes. | HUD is currently unable to determine if there will be a backlog of contract activities at the time. |
| 137 | General Inquiry | Can you please provide the incumbent contractor name for this solicitation? | Novad Management Consulting |
| 138 | General Inquiry | After proposals are submitted, what is the expected timeframe to award? | HUD anticipates awarding this contract 30 days after receipt of proposals. |
| 139 | 22/4.5 Contractor Personnel | Does the Contract Manager position require 100% dedication to the this contract? | Yes |
| 140 | 22/4.5 Contractor Personnel | Does the Alternate Contract Manager position require 100% dedication to the this contract? | Yes |
| 141 | 22/4.6 Identification of Contractor Personnel | Will HUD issue PIV Identification cards once a contractor employee completes the credentialing process, is cleared, and gains access to HUD's systems of record (SMART, HERMIT,EVARs, A43C, and P260)? | PIV cards will be issued upon approval of all clearance requirements. |
| 142 | 23/5.1.1 Phase One | "retain qualified staff and subcontract support;" Does the Service Contract Act apply to incumbent staff? | No |
| 143 | 23/5.1.1 Phase One | "retain qualified staff and subcontract support;" Does the successor contractor have to offer "first right of refusal" to incumbent staff for contract positions during transition in? | No |
| 144 | 23/5.1.1 Phase One | "retain qualified staff and subcontract support;" Does the successor contractor have to offer "first right of refusal" to incumbent subcontractors for contract servicers during transition in? | No |
| 145 | 23/5.1.1 Phase One | "retain qualified staff and subcontract support;" If the successor contractor determines qualified incumbent staff or subcontractors are not qualified, provided poor performance, or not properly cleared/credentialed for government servicing; can the successor contract refuse to employ? | Yes |
| 146 | 23/5.1.1 Phase One | Where and How will HUD provide contractor training? | HUD system training will be provided during transition either in person or by video conferencing. |
| 147 | 24/5.1.1 Phase One | How long does the credentialing process to take to complete for an employee to gain access to the necessary HUD systems to start work? | The timeframes varies based on several variables. Estimated time is 30 to 60 days but can be longer depending on individual circumstances. |
| 148 | 25/5.1.1 Phase One | Will HUD consider issuing "Delegation of Authority (DOA)" to specific contract employees in lieu of LPOAs? (This would allow for quicker execution of documents to servicer) | No |
| 149 | 25/5.1.1 Phase One | If the Awardee already has personnel registered as a DOA with HUD, is that applicable for this contract? | No |
| 150 | 25/5.1.1 Phase One - Loan Servicing Guide | Is there existing loan servicing guide that will be provided to the awardee? | No |
| 151 | 25/5.1.1 Phase One - Customer Relations/Servicing guide | Is there an existing Customer Relations/Servicing Guide that will provided to the awarded for reference or modification? | No |
| 152 | 27/5.1.2 Phase Two - Welcome Letter | What is the anticipated volume of "Welcome Letters" that awardee is expected to mail? | The contractor is expected to comply with all servicing transfer requirements and the current assigned volume is 149,310 |
| 153 | 27/5.1.2 Phase Two - Welcome Letter | Do the 'Welcome Letters" need to be sent via certified mail? | No |
| 154 | 27/5.1.2 Phase Two - Welcome Letter | Can the 'Welcome Letters" be sent via regular US postage? | Yes |
| 155 | 27/5.1.2 Phase Two - Welcome Letter | Are the expenses associated with mailing the "welcome Letters" a reimbursable expense? | No, this expense should be part of transition. |
| 156 | 27/5.1.2 Phase Two - Welcome Letter | Is the historical data for "Welcome Letters" available? | No |
| 157 | 28/5.2 Loan Servicing | What are the "HUD Business Servicer Providers" associated with this contract? | HERMIT and SMART |
| 158 | 28/5.2 Loan Servicing | Are there any Industry Standard tools or vendors HUD recommends for this contract? | No |
| 159 | 29//5.2.1 Disbursements | What is the anticipated volume of payment disbursement transactions for this contract? | This information is not available. |
| 160 | 29//5.2.1 Disbursements | Is the historical data available for the volume of payment disbursements? | See Attachment 1 for available historical data. |
| 161 | 29/5.2.2 Servicing Files | How many physical files does HUD anticipate the incumbent contractor to transfer to the awardee? | At least one file for every current active Assigned loan. |
| 162 | 29/5.2.2 Servicing Files | When will the physical loan files be transferred to the awardee? | Please see Commence File Transfer on page 27 of the PWS. |
| 163 | 30/5.2.3 Servicing File Replacement, Delivery, and Archive | If the Awardee determines a file was lost by the previous contractor, will the expense to reconstruct the file be considered reimbursable? | Yes |
| 164 | 30/5.2.3 Servicing File Replacement, Delivery, and Archive | What is the expected volume of document pick ups/drop-offs? | This information is not available. |
| 165 | 30/5.2.3 Servicing File Replacement, Delivery, and Archive | Can documents to and from Tulsa office be done strictly via courier service? | Yes |
| 166 | 30/5.2.3.1 Archiving Process | Is this considered a reimbursable expense? Or does it need to be built in proposal pricing? | This is not a reimbursable expense. |
| 167 | 30/5.2.3.1 Archiving Process | What is the expected monthly volume of files that will require archiving? | This information is not available. |
| 168 | 30/5.2.3.1 Archiving Process | Is the historical archiving data available? (monthly or annual volume) | No |
| 169 | 30/5.2.4 Controlled Correspondence | What is the expected volume of controlled correspondence requests/complaints? (Monthly/Annually) | This information is not available. |
| 170 | 30/5.2.4 Controlled Correspondence | Is this scope completed via email? (Is there any written, printed, mailed responses required?) | |
| 171 | 31/5.2.4 Controlled Correspondence | When is A13(Controlled Correspondence Log) due to the COR? (weekly, daily, monthly, quarterly) | Not later than the fifth (5th) business day after the end of each month. |
| 172 | 31/5.2.5 Assets Sale Activities - Mortgage Note Sale Processing -Future Assets Sales | Will the Funding Schedules/Sales Lists be provided by HUD/COR or HUD's business service provider? | HUD/COR |
| 173 | 31/5.2.5 asset Sale Activities - Mortgage Note Sale Processing -Future asset Sales | How often will the Funding Schedules/Sales Lists be provided? (Frequency = Daily, Weekly, Monthly) | Could be monthly or quarterly depending on number of sales. |
| 174 | 31/5.2.5 asset Sale Activities - Mortgage Note Sale Processing -Future asset Sales | What is the anticipated volume of Asset Sale activities? (Monthly/Annually) | This information is not available. |
| 175 | 31/5.2.5 asset Sale Activities - Mortgage Note Sale Processing -Future asset Sales | Is the historical data available? | There were 2 asset sales in FY19 |
| 176 | 31/5.2.5.1 Technical Assistance to Mortgage Note Sale Purchasers - Past and Future Asset Sales | Can the expenses associated with the packaging/shipping of loan files to the new servicer, be passed on to the new servicer/purchaser? | No |
| 177 | 31/5.2.5.1 Technical Assistance to Mortgage Note Sale Purchasers - Past and Future Asset Sales | What is the expected volume of loan files that will require transfer to a new servicer/purchaser? | This information is not available. |
| 178 | 31/5.2.5.2 Past and Future Asset Sales Communication | What is the expected volume of calls? | This information is not available. |
| 179 | 31/5.2.5.2 Past and Future Asset Sales Communication | What is the expected volume of written responses? | This information is not available. |
| 180 | 31/5.2.5.2 Past and Future Asset Sales Communication | If necessary, are the mailing expenses for written responses considered a reimbursable? | No |
| 181 | 32/5.2.5.3 Mortgagor Complaints | How many complaints a month/annually should the awardee expect? | This information is not available. |
| 182 | 32/5.2.5.3 Mortgagor Complaints | Is the historical data available? | No |
| 183 | 32/5.2.6.1 Processing Buybacks - Past and Future Asset Sales | How many buybacks are processed monthly? | This information is not available. |
| 184 | 32/5.3.1 Assignment Requests | Can the response letter referenced in this section be sent to the servicing lender via email? Or does a hard copy letter have to be sent via US Mail? | This is a system generated notification to the servicing lender. The final title approval letters are to be sent to the servicing lender by email. |
| 185 | 32/5.3.1 Assignment Requests | If hard copy letter is required to be sent via US Mail, are the mailing expenses associated with sending response letters considered reimbursable? | This is a system generated notification to the servicing lender. |
| 186 | 32/5.3.1 Assignment Requests | Are the response letters sent to servicing lenders required to be sent certified mail? Or is regular US mail acceptable? | This is a system generated notification to the servicing lender. |
| 187 | 32/5.3.1 Assignment Requests | What is the expected volume of response letters? | This information is not available. |
| 188 | 33/5.3.1 Assignment Requests | Can the title approval/denial letters referenced in this section be sent to the servicing lender via email? | This is a system generated notification to the servicing lender. The title approval letter may be sent by email. |
| 189 | 33/5.3.1 Assignment Requests | Or can the title approval/denial letters referenced in this section does a hard copy letter have to be sent via US Mail? | A hard copy is not required to be mailed. |
| 190 | 33/5.3.1 Assignment Requests | If hard copy Title Approval letter is required to be sent via US Mail, are the mailing expenses associated with sending response letters considered reimbursable? | A hard copy is not required to be mailed. |
| 191 | 33/5.3.1 Assignment Requests | Are the Title Approval letters sent to servicing lenders required to be sent certified mail? | No |
| 192 | 33/5.3.1 Assignment Requests | Or can the Title Approval letters be sent to servicing lenders by regular US mail? | Regular US postage is acceptable. |
| 193 | 33/5.3.1 Assignment Requests | What is the expected volume of Title Approval letters? | This information is not available. |
| 194 | 33/5.3.1 Assignment Requests | What day of the month is the Report of "Recorded Assignments that have not been received" to be submitted to the COR? | Not later than the fifth (5th) business day after the end of each month. |
| 195 | 34/5.3.2 Routine Lender Requests | What is the expected volume of extension requests from Lenders? | This information is not available. |
| 196 | 34/5.3.2 Routine Lender Requests | What system is the extension of time requests submitted in? (SMART, EVARS, HERMIT) | HERMIT |
| 197 | 34/5.3.2 Routine Lender Requests | What is the expected volume of zero balance letter requests from Lenders? | This information is not available. |
| 198 | 34/5.3.2 Routine Lender Requests | What system is the zero balance letter requests submitted in? (SMART, EVARS, HERMIT) | HERMIT |
| 199 | 34/5.3.2 Routine Lender Requests | What is the expected volume of certificate of indebtedness letter requests from Lenders? | This information is not available. |
| 200 | 34/5.3.2 Routine Lender Requests | What system is the certificate of indebtedness letter requests submitted in? (SMART, EVARS, HERMIT) | HERMIT |
| 201 | 34/5.3.2 Routine Lender Requests | How are requests for approval referenced in this submitted to the contractor? Via Email or through system of record? | System of record. |
| 202 | 34/5.3.2 Routine Lender Requests | What system is the requests for approval submitted in? (SMART, EVARS, HERMIT) | HERMIT |
| 203 | 35/5.3.3 Partial Releases, Consent of Lienholders, and Substitution of Collateral | What is the expected volume of requests to execute partial release of mortgage? | This information is not available. |
| 204 | 35/5.3.3 Partial Releases, Consent of Lienholders, and Substitution of Collateral | Are the requests to execute partial release of mortgage submitted via email or through a HUD system of record? | System of record. |
| 205 | 35/5.3.3 Partial Releases, Consent of Lienholders, and Substitution of Collateral | What is the expected volume of requests to execute substitution of collateral? | This information is not available. |
| 206 | 35/5.3.3 Partial Releases, Consent of Lienholders, and Substitution of Collateral | Are the requests to execute substitution of collateral submitted via email or through a HUD system of record? | System of record. |
| 207 | 35/5.3.3 Partial Releases, Consent of Lienholders, and Substitution of Collateral | What is the expected volume of requests to execute consent of lienholder? | This information is not available. |
| 208 | 35/5.3.3 Partial Releases, Consent of Lienholders, and Substitution of Collateral | Are the requests to execute consent of lienholder submitted via email or through a HUD system of record? | System of record. |
| 209 | 35/5.4.1 Annual Occupancy Certification | What is the expected volume of Annual Occupancy Certification Letters the contractor is required to mail out? | This information is not available. |
| 210 | 35/5.4.1 Annual Occupancy Certification | Are the mailing expenses associated with mailing the Annual Occupancy certification letters a reimbursable expense? | No |
| 211 | 35/5.4.1 Annual Occupancy Certification | Are the Annual Occupancy Certification Letters required to be sent via certified mail? Or is regular US postage acceptable? | Regular US postage is acceptable. |
| 212 | 35/5.4.1 Annual Occupancy Certification | What is the expected volume of 2nd notice Annual Occupancy Certification Letters the contractor is required to mail out? | This information is not available. |
| 213 | 35/5.4.1 Annual Occupancy Certification | Are the mailing expenses associated with mailing the 2nd notice Annual Occupancy certification letters a reimbursable expense? | No |
| 214 | 35/5.4.1 Annual Occupancy Certification | Are the 2nd notice Annual Occupancy Certification Letters required to be sent via certified mail? Or is regular US postage acceptable? | Regular US postage is acceptable. |
| 215 | 35/5.4.1 Annual Occupancy Certification | Does the contractor conduct the occupancy inspection, if required? | Yes |
| 216 | 35/5.4.1 Annual Occupancy Certification | If necessary, does the contractor order an occupancy inspection through HUD or HUD Contractor? | Inspections will be ordered through the Contractor's inspection vendor. |
| 217 | 36/5.4.2.1 Property Charges | Are the mailing expenses associated with mailing the delinquency letters a reimbursable expense? | No |
| 218 | 36/5.4.2.1 Property Charges | If property charges area unpaid due to prior contractor and loss has occurred, is the awardee responsible? | Performance issues resulting in expenses will be addressed by the Contracting Officer. |
| 219 | 36/5.4.2.1 Property Charges | Are the Delinquency Letters required to be sent via certified mail? Or is regular US postage acceptable? | Regular US postage is acceptable. |
| 220 | 37/5.4.2.1 Insurance | Are the mailing expenses associated with mailing the delinquency letters a reimbursable expense? | No |
| 221 | 37/5.4.2.1 Insurance | Are the Delinquency Letters required to be sent via certified mail? Or is regular US postage acceptable? | Regular US postage is acceptable. |
| 222 | 38/5.4.2.7 HOA Monitoring | How is the contractor required to submit requests to HUD in order to pay HOA fees? Via Email? Or through the HUD's system of record? | |
| 223 | 38/5.4.2.7 HOA Monitoring | Can the contractor utilize a vendor or subcontractor to complete HOA monitoring? | Yes |
| 224 | 38/5.4.2.7 HOA Monitoring | If HOA fees area unpaid due to prior contractor and loss has occurred, is the awardee responsible? | Performance issues resulting in expenses will be addressed by the Contracting Officer. |
| 225 | 38/5.4.2.8 HUD Security Interest Lost | If the loss is a result of prior contractors poor performance, is the awardee responsible for reimbursement to HUD? | Performance issues resulting in expenses will be addressed by the Contracting Officer. |
| 226 | 39/5.4.2.9 Death Notice Monitoring | Can the contractor utilize a vendor or subcontractor to complete death notice monitoring? | Yes |
| 227 | 39/5.4.2.9 Death Notice Monitoring | When is the death monitoring report due to the COR? 5th business day, 10th business day? | Not later than the fifth (5th) business day after the end of each month. |
| 228 | 39/5.4.2.11 Vacant Property | What system does the contractor submit the request for custodial care? Or is this an email request to the COR? | HERMIT |
| 229 | 41/5.4.2.15.1 Due and Payable - Inspections/No Access | Is this inspector reference in this section a HUD inspector or Contractor inspector? | Contractor inspector. |
| 230 | 41/5.4.2.15.1 Due and Payable - Inspections/No Access | How many attempts does the contractor need to make to gain access if the inspector is unsuccessful? | The Contractor must exhaust all efforts in attempting to gain access to the property in the allotted timeframe. |
| 231 | 42/5.4.3.1 Foreclosure Packages - Judicial Foreclosures | What is the estimated volume of judicial foreclosure packages that will be submitted to COR/DOJ? | This information is not available. |
| 232 | 42/5.4.3.1 Foreclosure Packages - Judicial Foreclosures | Is there currently a backlog of judicial foreclosure packages that require review/submission? | HUD is currently unable to determine if there will be a backlog of contract activities at the time. |
| 233 | 43/5.4.3.1 Foreclosure Packages - Non-Judicial Foreclosures | What is the estimated volume of judicial foreclosure packages that will be submitted to NJF? | This information is not available. |
| 234 | 43/5.4.3.1 Foreclosure Packages - Non-Judicial Foreclosures | Is there currently a backlog of non-judicial foreclosure packages that require review/submission? | HUD is currently unable to determine if there will be a backlog of contract activities at the time. |
| 235 | 43/5.4.3.1.2 Foreclosure Monitoring | When is the report of untimely foreclosure actions by the NJF due to the COR? | Not later than the fifth (5th) business day after the end of each month. |
| 236 | 44/5.4.3.3 Short Sales | What is the expected volume of short sale packages the contractor will process? (monthly/annually) | This information is not available. |
| 237 | 44/5.4.4 Deed In Lieu (DIL) | What is the expected volume of DIL requests the contractor will process? (monthly/annually) | This information is not available. |
| 238 | 44/5.4.5 Title Review Post Foreclosure or DIL | What is the expected volume of title packages? (monthly/annually) | HUD is currently unable to determine if there will be a backlog of contract activities at the time. |
| 239 | 44/5.4.5 Title Review Post Foreclosure or DIL | Is there currently any title packages backlog? | HUD is currently unable to determine if there will be a backlog of contract activities at the time. |
| 240 | 45/5.4.6 Conveyance | What is the expected volume of HECM conveyances? (monthly/annually) | This information is not available. |
| 241 | 45/5.4.6 Conveyance | This section references a monthly report submission to the COR. When is this report due to the COR? 5th bus day? 10th bus day? every month for the prior reporting month? | Not later than the fifth (5th) business day after the end of each month. |
| 242 | 45/5.4.6 Conveyance | What is the expected volume of "Notice to Vacate Letters"? | This information is not available. |
| 243 | 45/5.4.6 Conveyance | Are the "notice to Vacate Letters" required to be sent certified mail? Or is regular US postage acceptable? | The Contractor must comply with the state law. |
| 244 | 45/5.4.6 Conveyance | Are the mailing expenses associated with sending the "notice to vacate letters" considered reimbursable? | No |
| 245 | 45/5.4.6 Conveyance | What is documentation is required in the conveyance package? | Documentation confirming title in the name of the Secretary and evidence of vacancy. |
| 246 | 45/5.4.6 Conveyance | Is the conveyance package digital or hard copy file/package? | Digital |
| 247 | 45/5.4.6 Conveyance | To whom or Where does the contractor submit a conveyance package? | HUD system of record. |
| 248 | 45/5.4.7 Loss Draft Processing | Can the contractor utilize a vendor or subcontractor to complete loss draft monitoring/processing? | Yes |
| 249 | 46/5.4.8 Write-Offs | What is the expected volume of write off packages the contractor will be required to process? (annually/monthly) | This information is not available. |
| 250 | 46/5.4.8 Write-Offs | Is there currently a backlog of write-off reviews/packages that need to be processed? | HUD is currently unable to determine if there will be a backlog of contract activities at the time. |
| 251 | 48/5.6.1 Bankruptcy Monitoring | Can the contractor utilize a vendor or subcontractor to complete bankruptcy monitoring? | Yes |
| 252 | 49/5.6.1.1 Proof of Claims | What is the expected volume for "proof of claims" that the contractor will process? (monthly/annually) | This information is not available. |
| 253 | 49/5.6.2 Protecting Government Interest | Can the contractor utilize a vendor or subcontractor to complete TAX monitoring? | Yes |
| 254 | 49/5.6.2 Protecting Government Interest | What if the contractor determines loss is due to poor performance or inaction of the prior contractor? Is the awardee considered to absorb that expense? | Performance issues resulting in expenses will be addressed by the Contracting Officer. |
| 255 | 51/5.6.10 Release Processing | What is the expected volume of "releases/satisfactions the contractor will be required to process? (monthly/annually) | This information is not available. |
| 256 | 147/ AS 2102- LIMITATION ON SIZE OF TECHNICAL PROPOSAL (DEVIATION) | Will the Government allow a reduced font size (10-point) for tables and graphics? | Yes |
| 257 | 147/ AS 2102- LIMITATION ON SIZE OF TECHNICAL PROPOSAL (DEVIATION) | Will the Government allow the use of 11x17 pages for large tables and graphics? | Yes. Only for large tables and graphics. |
| 258 | 147/ AS 2102- LIMITATION ON SIZE OF TECHNICAL PROPOSAL (DEVIATION) | If there is an incumbent contractor, can the Government please provide contract details (e.g., contractor name, contract number, award date, value)? | The current contract is part of a larger loan servicing contract. The HECM loan servicing as a stand alone requirement is a new. |
| 259 | 147/ AS 2102- LIMITATION ON SIZE OF TECHNICAL PROPOSAL (DEVIATION) | Is the cover page included in the page count? | No. |
| 260 | 147/ AS 2102- LIMITATION ON SIZE OF TECHNICAL PROPOSAL (DEVIATION) | Is the cover letter included in the page count? | No. |
| 261 | 147/ AS 2102- LIMITATION ON SIZE OF TECHNICAL PROPOSAL (DEVIATION) | Is the table of contents included in the page count? | No |
| 262 | 147/ AS 2102- LIMITATION ON SIZE OF TECHNICAL PROPOSAL (DEVIATION) | Are the key personnel resumes included in the page count? | No |
| 263 | 147/ AS 2102- LIMITATION ON SIZE OF TECHNICAL PROPOSAL (DEVIATION) | Is a compliance matrix included in the page count? | No |
| 264 | 154/Technical Approach | Can an existing HECM Servicer (or an affiliated firm) serve as the "Prime Contractor" ? | This solicitation is open to all contractors who meet the requirements set out in the solicitation. |
| 265 | 154/Technical Approach | Can an existing HECM Servicer (or an affiliated firm of a HECM Servicer) serve as a "SUB Contractor" ? | This solicitation is open to all contractors who meet the requirements set out in the solicitation. |
| 266 | 154/Technical Approach | Would an existing HECM Servicer be considered a conflict of interest thus ineligible from contract award? | No, but as stated in the solicitation. Any potiential conflicts of interest should be identified in the proposal. |
| 267 | 163/Socioeconomic | If a company has an HUBZone office outside of 50 miles from Tulsa will that still qualify as HUBZone credit for this contract? | HUBZone credit would be determined by the location of the principal office. |
| 268 | 163/Socioeconomic | Does a company need to be a small business to receive HUBZone credit for this contract? | Yes. |
| 269 | 53/5.8.1 | How is SMART still used to serviced the HECM loans besides basic customer service ticket management? | SMART is not used to service HECM loans. |
| 270 | 53/5.8.1 | Can the contractor supply an alternate system to track customer service inquires besides SMART? | Alternate systems should be presented to the Government during Discovery. |
| 271 | 68/5.4.4 | Is the contractor to refer DIL requests to its own attorney or a HUD supplied Attorney? | The Contractor will refer requests to it's own attorneys. |
| 272 | 68/5.4.4 | If the contractor is to supply a network of attorney's on its own are such attorney costs reimbursable to the contractor? | Please see Reimbursables on page 1 of the PWS. |
| 273 | 147/Caution | Please confirm delivery of proposal is via email delivery at the date of time per block 8 and not mailing printed hardcopy proposals? | Proposals are due via email. |
| 274 | 1.7 Place of Performance, page 12 | Is telework allowed? | All work shall be performed at the primary Contractor's facility. |
| 275 | 1.7 Place of Performance, page 12 | Can the Government identify if any contractor functions or positions are authorized for "Work from Home" given the COVID 19 pandemic and the need for social distancing? | All emergency situations should be addressed through the COOP. |
| 276 | 5.1.1 Phase One, page 23 | Is a ZBL required since Pay.gov? | There is no mention of a ZBL in the PWS. A ZBA will not be required. |
| 277 | 5.2.1 Disbursements, page 29 | How many HECM assigned loans have LESA's? | Less than 1% of the assigned loan portfolio. |
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