PWS - Rent Comp Study _ Services for MFH_DRAFT.pdf

Performance Work Statement (PWS)

Rent Comparability Study (RCS) Services for Multifamily Housing

02/2023

Version 1.0

Vision Statement

1 General Information

1.1 Scope of Work

1.2 Background

1.3 Constraints

1.4 Non-Personal Services

1.5 Period of Performance

1.6 Place of Performance

1.7 Hours of Operation

1.8 Special Qualifications

1.9 Post Award/Kickoff Conference

1.10 Status Meetings

1.11 Contractor Travel

2 Definitions and Acronyms

2.1 Definitions

2.2 Acronyms

3 Government-Furnished Property and Services

3.1 Government Services

3.2 Facilities

3.3 Equipment

3.4 Materials and Information

3.5 Quality Assurance (QA)

4 Contractor-Furnished Items and Services

4.1 Facilities

4.2 Equipment

4.3 Materials

4.4 Contractor Responsibilities

4.5 Contractor Personnel

4.6 Identification of Contractor Employees

5 Specific Tasks

5.1 The Contractor shall perform the following services:

6 Deliverables

6.1 Quality Control Plan

6.2 Acceptance Criteria

7 Related Documents

8 Performance Requirements Summary

Performance Work Statement (PWS)

Rent Comparability Study (RCS) Services for Multifamily Housing

Vision Statement

This requirement seeks third-party appraisers to prepare RCSs, in accordance with Chapter 9 of the Guide. The Guide requires that the RCS establish market rents for the project in its current condition (as-is) rents. If the RCS is being created as part of a Capital Repairs Program described in Chapter 15 of the Guide, then the RCS must establish not only the as-is market rents but also the after-rehab rents that consider the improvements and upgrades as part of the capital repairs to the project.

1 General Information

The Department of Housing and Urban Development (HUD), The Office of

Housing is seeking contractor services to provide required Rent Comparability

Study (RCS) Services.

1.1 Scope of Work

The Department of Housing and Urban Development (HUD), The Office of Housing is seeking contractor services to provide required Rent Comparability Study (RCS) Services.

The Office of Housing is seeking a contractor to perform the following tasks:

a. Developing a Quality Control Plan (QCP).

b. Preparation of Rent Comparability Studies.

c. Analyzing the subject Section 8 properties.

d. Selecting comparable projects to the subject. Collecting and documenting data on comparables.

e. Computing an adjusted rent for each primary unit type.

f. Using the adjusted rents to derive a market rent.

g. Preparing Rent Comparability Studies Reports.

Detailed descriptions of specific tasks are provided in Section 5 Specific

Tasks and Deliverables.

1.2 Background

As a requirement for renewal under Section 524(a) of Multifamily Assisted Housing Reform and Affordability Act (MAHRA), most project Owners with expiring Section 8 project-based contracts must submit a RCS at initial renewal to demonstrate that current rents are at or below comparable market rents.

Beginning with the date of the initial renewal of the expiring Section 8 project-based contract, the RCS will start a maximum five-year "life cycle before a new RCS is required. In order to respond to this requirement, property owners hire an appraiser and submit a RCS to HUD. The Section 8 Renewal Policy Guide (Guide) requires that HUD, under certain circumstances, secure third-party appraisers who will create a RCS for comparison with the owners RCS.

Each RCS will also be reviewed by HUD or Performance Based Contract Administrator using the criteria in Chapter 9 of the Section 8 Renewal Policy Guide (Guide).

The housing market rents resulting from these studies determine how much property owners can receive and greatly influences whether a property owner will renew and continue providing project-based assisted housing, or opt-out of the Section 8 contract and convert to unassisted market rent housing. The market rents set in these studies also drive HUD's outlays for Section 8 project-based subsidy.

1.3 Constraints

The services identified in this PWS will adhere to the rules, regulations, laws, standards, and conventions identified by HUD as well as within the Federal Government. Constraints include the following:

1. The RCS must be prepared by, or under the direction of, a Certified General Appraiser who meets all of the qualifications listed in Section 9-8 of the Guide. The appraiser shall sign and take full responsibility for the study;

however, appraisal assistants may contribute to any of the tasks if the assistant is employed by the same firm as the appraiser and the study identifies the roles the assistant appraiser performed. Current Contract http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/mfh/ mfhsec8

2. The contractor shall not employ or subcontract with any person who is a current or former civilian employee of the U.S. Government if the employment of that person would create a conflict of interest, an appearance of any conflict, or otherwise conflict with Federal or HUD ethics rules. The contractor shall be responsible for resolving any actual or appearance of a conflict of interest and shall not rely on HUD to resolve the issue through reassignment of workload or any other means.

3. The contractor shall identify key personnel who will be performing the rent comparability studies. A copy of their license will be submitted with the quote package.

4. The contractor shall identify key personnel that have specialized training or education when the quote package is submitted.

5. The contractor shall follow the Uniform Standards of Professional Appraisal Practice (USPAP).

Uniform Standards of Professional Appraisal Practice (USPAP) (appraisalfoundation.org)

Use of Rent Comparability Studies

a. All Rent Comparative Studies prepared for the U.S. Department and Urban development (HUD) under this contract (see FAR 2.101, Definitions) are for HUD use only.

b. The contractor must not use rent comparative studies prepared under this contract for their own use.

c. The contractor must not provide rent comparative studies prepared under this contract to individuals, public or private businesses, government agencies (e.g., State, Local, Federal), or other entities other than HUD.

d. HUD is the sole owner and intended user of rent comparative studies prepared under the contract.

e. Only the HUD Office Multifamily Associate Deputy Assistant Secretary can approve (through the contracting officer) use of rent comparative studies prepared by the contractor under the contract.

1.4 Non-Personal Services

The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services.

If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Contracting Officer (CO) immediately. These services shall not be used to perform work of a policy, decision making, or management nature, i.e., inherently Government functions. All decisions relative to programs supported by the Contactor shall be the sole responsibility of the Government.

1.5 Period of Performance: Five Years and funding to be issued through the issuance of task order.

1.6 Place of Performance

The services to be performed under this contract shall be performed at the following locations:

For Region I: Northeast; based in New York the states include; Connecticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia and West Virginia.

For Region II: Southeast; based in Atlanta the states are; Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, Puerto Rico, South Carolina, and Tennessee.

For Region III: Southwest; based in Fort Worth, the states are; Arkansas, Iowa, Kansas, Louisiana, Missouri, Nebraska, New Mexico, Oklahoma, and Texas.

For Region IV: Midwest; based in Chicago, the states are; Illinois, Indiana, Michigan, Minnesota, Ohio, and Wisconsin.

For Region V: West; based in San Francisco, the states are; Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, Nevada, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming.

1.7 Hours of Operation

The Contractor is responsible for submitting the RCS document on time and to HUD between the hours of 8:00 am-4:30 pm, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closing, or similar Government directed facility closing.

1.8 Special Qualifications

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources.

The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

1.9 Post Award/Kickoff Conference

The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR

Subpart 42.5 and HUD Acquisition Regulation (HUDAR) clause 2452.237-79 - Post Award Conference. The Government intends to convene a Post Award Conference with the Contractor within ten business days after contract award.

The Contracting Officer will notify the Contractor of the specific date, location and agenda.

1.10 Status Meetings

The Contracting Officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the Contractor to also review Contractor performance, requirement status, etc. At these meetings, the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance or progress of the requirement. The Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. Post Award Conference and subsequent meetings may be held via teleconference at the Contracting Officer's discretion.

1.11 Contractor Travel

HUD will not reimburse the Contractor for travel for Rent Comparability Studies (RCS). The Contractor shall provide all necessary travel in the performance of the PWS.

2 Definitions and Acronyms

2.1 Definitions

Business Day - Every official day of the week which are days between and including Monday to Friday. This does not include federal holidays and weekends.

Calendar Day - Any day of the week.

Contractor - A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contracting Officer (CO) - A person with authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: the only individual who can legally bind the Government.

Contracting Officer's Representative (COR) - An employee of the U.S.

Government appointed by the Contracting Officer to perform contract administration activities in regard to technical issues. This individual has authority to provide technical direction to the Contractor as long as direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Defective Service - A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable - Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government Furnished Property (GFP ) - Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Inherently Governmental Functions Activities require either the exercise of discretion in applying Government authority, or the making of value judgments in making decisions for the Government.

Key Personnel - Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel clause. When key personnel are used as an evaluation factor in best value procurement, offerors can be rejected if they do not have firm commitments from the persons that are listed in the proposal.

Non-Personal Services Contract - A contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

Performance Requirements Summary (PRS) - A listing of the performance requirements under the contract that are to be evaluated by the Government on a regular basis, performance indicators for these requirements, performance standards for these requirement and surveillance methods to be used to determine if performance standards are met.

Performance Standard - The Contractor's performance level required by the Government.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions that describe the required results in clear, specific, and objective terms with measurable outcomes.

Quality Assurance (QA) - Policies and procedures adopted by the Government to ensure that supplies and services acquired under Government contracts conform to the contracts quality requirements.

Quality Assurance Surveillance Plan (QASP) - A plan describing how the agency will survey, observe, test, sample, evaluate, and document the Contractor's performance in meeting critical performance standards identified in the contract.

Quality Control (QC) - All necessary measures taken by the Contractor to assure that the quality of an end product of service shall meet contract requirements.

Rent Comparability Study (RCS) - A document prepared by a licensed appraiser that estimates the "market" rent for Section 8 units. "Market Rent" is the rent that a knowledgeable tenant would most probably pay for a Section 8 units, as of the date of the appraiser's report, if the tenants were not receiving rental subsidies and rents were not restricted by HUD or other government agencies.

Service Contract A contract that directly engages the time and effort of a Contractor whose primary purpose is to perform an identifiable task rather than to furnish an end item of supply.

Shall -Used to express what is mandatory.

Subject Matter Expert (SME) An individual designated by the Contracting Officer to assist in providing technical direction and monitoring performance under the contract.

Subcontractor - Any person, other than the prime Contractor, who offers to furnish or furnishes any supplies, material, equipment, or services of any kind under a prime contract or a subcontract entered into in connection with such prime contract, and any person who offers to furnish or furnishes general supplies to the prime contractor or a higher tier subcontractor. The Government does not have privity of contract with a subcontractor.

Work Week - Monday through Friday, unless specified otherwise.

2.2 Acronyms

ACWP Actual Cost of Work Performed AQL Acceptable Quality Level

ARAMS Automated Renewal and Amendment System CFO or OCFO Office of the Chief Financial Officer of HUD

CFR Code of Federal Regulations CLIN Contract Line Item Number

CO Contracting Officer COB Close of Business COR Contracting Officer Representative CPO Office of the Chief Procurement Officer of HUD CR Change Request DACA Days After Contract Award EAC Estimate at Completion EST Eastern Standard Time (U.S.)

ETC Estimate to Completion FAR Federal Acquisition Regulation GAO U.S. General Accounting Office HUD U.S. Department of Housing and Urban Development HUDAR HUD Acquisition Regulation

IGF Inherently Governmental Functions

IPT Integrated Project Team

IT Information Technology IV&V Independent Validation and Verification

KP Key Personnel LOE Level of Effort NLT Not Later Than, or No Later Than NPSC Non-personal Services Contract OCPO Office of the Chief Procurement Officer OMB Office of Management and Budget PL Public Law PM Project Manager PPM Project Planning and Management POC Point of Contact POP Period of Performance

PPM Project Planning and Management

PR Problem Report(s)

PRS Performance Requirements Summary

PS Performance Standard

PWS Performance Work Statement

PS Physical Security

QA Quality Assurance

QASP Quality Assurance Surveillance Plan QCP Quality Control Plan

RCS Rent Comparability Study

SC Service Contract

SCOR Subordinate Contracting Officers representative

SF Standard Form

SME Subject Matter Expert TBD To be determined

U.S.C United States Code

3 Government-Furnished Property and Services

The Contractor shall ensure accurate control and accountability of all Government-Furnished Property in accordance with the terms and conditions of this contract. The Government will furnish, at no cost to the Contractor, the GFP shown below.

3.1 Government Services

Government services will not be provided.

3.2 Facilities

Facilities will not be provided by the Government.

3.3 Equipment

Equipment will not be provided by the Government.

3.4 Materials and Information

See HUDAR 2452.227-70, Government Information The Government shall provide the following materials and information: project information of the property to be studied.

3.5 Quality Assurance (QA)

The Government shall evaluate the Contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level.

4 Contractor-Furnished Items and Services

The Contractor shall furnish, all facilities, equipment, and supplies required to perform the work under this contract that are not listed under Government-Furnished Property and Services.

The Contractor shall provide all management, supervision, personnel, equipment, materials, supplies, and other items and services necessary to perform, schedule, coordinate, and assure effective performance of all assigned studies. HUD may also perform inspections of projects located in the areas specified in the contract if determined to be in the best interest of the Government.

4.1 Facilities

The Contractor shall furnish all facilities required to perform the work under this contract that are not listed under Government Furnished Property and Services.

4.2 Equipment

The Contractor shall furnish all equipment required to perform the work under this contract that are not listed under Government Furnished Property and Services.

4.3 Materials

The Contractor shall furnish all materials required to perform the work under this contract that are not listed under Government Furnished Property and Services.

4.4 Contractor Responsibilities

The Contractor shall only conduct business with designated Government personnel listed as points of contact (POCs). Names of authorized personnel shall be provided to the Contractor by the Government, in writing, and updated as necessary throughout the contract period of performance. U.S. Government records, copies of original results and reports, verified original data, corrected data, and corrected supporting final reports which are maintained by the Contractor remain the property of the U.S. Government. These files/results must be surrendered to the COR.

4.5 Contractor Personnel

See HUDAR clause 2452.237-70 - Key Personnel in the Key Personnel section of the contract.

The Contractor shall provide a Contract Manager/Project Manager who shall be responsible for the performance of the work. An alternate shall also be designated to act in the absence of the Contract Manager. These Contractor personnel (main POC and alternate POC) are considered Key Personnel by the Government and shall be listed as such in accordance with HUDAR 2452.237-70, "Key Personnel. The Contract Manager/Project Manager or alternate shall have full authority to act on all contact matters relating to daily operations of this contract.

Accordingly, at a minimum, the points of contact shall have the technical knowledge of the requirement and be in the position to actually receive assignment, guidance and direction from the COR and CO per HUDAR 2452.237-73, Conduct of Work and Technical Guidance and shall be allocated enough hours to the requirement to ensure successful performance. These points of contact shall each be an employee of the Contractor. An employee of a subcontractor is not acceptable for either of these positions. The Contract Manger/Project Manager or alternate shall be available between the hours of 8:00am to 4:30pm, Monday through Friday EST, except Federal Holidays or when the Government facility is closed for administrative reasons.

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources.

The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

4.6 Identification of Contractor Employees

All Contractor/subcontractor personnel shall wear company picture identification badges as to distinguish themselves from Government employees. When conversing with Government personnel during business meetings, over the telephone, or via electronic mail, Contractor/subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees.

Contractors/subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, Contractor/subcontractors occupying collocated space with their Government program customer shall identify their workspace area with their name and company affiliation, or at a minimum, "Contractor" after name.

5 Specific Tasks

5.1 The Contractor shall perform the following services:

5.1.1 Rent Comparability Study.

The contractor shall prepare Rent Comparability Studies for Section 8 contracts identified by the COR. These studies shall be conducted throughout the Regions (identified in section 1.6). The contractor shall prepare the study in accordance with the procedures set forth in Chapter 9 of the Guide. Should there be any differences between the requirements in this contract and the Guide, the requirements contained in the Guide shall prevail.

The Guide can be found at http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/mfh/mfhsec8

A draft RCS shall be submitted thirty (30) calendar days after initial assignment. The final RCS shall be submitted ten (10) calendar days after the Government has reviewed the draft study and returned the draft to the contractor should revisions be needed.

Performance Standards

a) Standard: prepare the study in accordance with the procedures set forth in Chapter 9 of the Guide.

AQL: Zero deviation.

Deliverables A002 Draft Rent Comparability Study A003 Final Rent Comparability Study

5.1.1.1 Comparable Selection

The Contractor shall select comparables for each primary unit type in accordance with the instructions in Chapter 9 of the Guide.

http://portal.hud.gov/hudportal/HUD?src=/program offices/administration/hudclips/forms/hud9

5.1.1.2 Collect and document data on comparables.

The Contractor shall collect and document data on comparables. The contractor shall collect data as required by Chapter 9 of the Guide and complete the Rent Comparability Grid (HUD 92273- S8). The appraiser shall use HUD's Excel form to prepare the Grid, unless the COR agrees to another method of completing the Grid. If the RCS is being created as part of a Capital Repairs Program then two Rent Grids shall be submitted, one for "as-is market rents and the other for "after-rehab, each clearly noted. A softcopy of the spreadsheet can be located at:

http://portal.hud.gov/hudportal/HUD?src=/program_offices/administration/hudclips/forms/hud9

5.1.1.3 Compute adjusted rent.

The Contractor shall compute an adjusted rent. The Contractor shall compute an adjusted rent for each primary unit type as directed in Chapter 9 of the Guide.

5.1.1.4 Derive a market rent.

The Contractor shall use the adjusted rents to derive a market rent for each unit type as directed in Chapter 9 of the Guide.

5.1.1.5 Prepare Rent Comparability Studies Report.

The contractor shall prepare the report in the format required by the Guide. The report shall comply with the section 9 and appendix of the Guide. The Contractor shall submit the report in a PDF format to the COR via email thirty (30) calendar days after assignment. If the 30th day falls on a Saturday or Sunday, the report shall be due on the following Monday.

http://portal.hud.gov/hudportal/HUD?src=/program%20offices/administration/hudclips/forms/hud9 http://portal.hud.gov/hudportal/HUD?src=/program%20offices/administration/hudclips/forms/hud9

Performance Standards

a) Standard: The Contractor shall submit the report in a PDF format to the COR via email thirty

(30) calendar days after assignment.

AQL: Zero deviation

Deliverables A002 Draft Rent Comparability Study

6 Deliverables

The Contractor shall complete all work and submit all deliverables as specified herein. The Government reserves the right to make changes to delivery dates.

Deliverable & Task No.

Frequency # of Copies

Medium/Format Submit to Due Date

A001

Once 1 Email/MS Word COR seven (7) calendar days after contract award

A002

Draft Rent Comparability Study

PWS 5.1.1

Draft-Once 1 Email/PDF SME/COR Draft Report: due 30 days from date of initial assignment.

A003

Final Rent Comparability Study

PWS 5.1.1

Final-Once 1 Email/PDF SME/COR Final Report: Should the draft report need revisions, the revised, final report is due ten (10) calendar days after government has reviewed and returned to contractor for revisions.

6.1 Quality Control Plan

The Contractor shall establish and maintain a complete quality control program that shall ensure services are performed in accordance with this contract. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-reoccurrence of defective services.

The Contractor's quality control program is the means by which they assure themselves that their work complies with the requirements of the contract. The Contractor shall provide the associated Quality Control Plan to the Government as directed.

The Contractor shall develop, maintain, enforce, and document a Quality Control Plan (QCP).

The QCP shall ensure the Government receives the level of quality that is consistent with the requirements specified in this contract. The QCP shall be sufficiently detailed to provide the Contractor's methodology for identifying and recruiting qualified personnel. The QCP shall also provide the Contractor's methodology for resolving problems identified by the Government during reviews conducted in accordance with its Quality Assurance Surveillance Plan (QASP).

The QCP shall also provide the Contractor's methodology for establishing an internal feedback system for support personnel and for resolving problems identified by that feedback system. The QCP shall demonstrate and validate that the services or deliverables to be provided under the contract are completed with a level of quality that meets the minimum performance threshold established in the Government's QASP. The QCP shall address Quality Management Approach, Quality Assurance, Quality Control, and Quality Standards.

The Contractor's QCP shall be delivered to the COR within 7 calendar days after contract award (or with the Contractor's proposal if it is an evaluation factor). The QCP shall be submitted to the COR within 5 business days when changes are made thereafter.

6.2 Acceptance Criteria

Each contract deliverable shall meet the following inspection and acceptance criteria in additional to any "Inspection and Acceptance contract terms and conditions:

o Deliverables shall incorporate all HUD comments;

o All deliverables shall be provided to the designated COR first in draft format for review and comment unless specified otherwise by the COR;

o If needed, the subsequent final reports shall incorporate the comments, changes, edits, and concerns expressed to the Contractor by the COR. All deliverables shall be grammatically correct, reflect comprehensive research, incorporate complete analysis, and address HUD concerns;

o The draft deliverable is found acceptable, unless written notification is provided by the COR to the contractor. The COR will contact the contractor if the draft is found to be unacceptable. The contractor shall have ten (10) calendar days to resubmit the final study with the required corrections.

o The Contractor shall provide any further refinement needed for documents required by the COR;

o All deliverables must be in compliance with Section 508 requirements as established by the Section 508 Access Board and other HUD guidelines; and o In the event the Government deems a deliverable as unacceptable and the deliverable is rejected, the Contractor shall rework the deliverable at no cost increase to the contract. In the event the Government deems the services are unacceptable and rejects the service, the Contractor shall take action necessary to correct deficiencies and bring the service into compliance with the acceptability standards of the contract.

7 Related Documents

The Contractor shall abide by all applicable regulations, publications, manuals, policies, and procedures in the performance of this contract.

a. The Contractor is

Responsible for obtaining and maintaining all applicable forms and publications.

Responsible for ensuring that all services are conducted according to current HUD forms and publications.

b. All of the forms and publications described in this contract are subject to revision. The Contracting Officers Representative (COR) will to the maximum extent possible notify the Contractor of changes to HUD forms and publications. The Contractor must contact the COR whenever the Contractor believes a form of publication the Contractor is currently using was superseded.

c. The contractor shall incur the expense for the duplication of any forms/formats necessary to accomplish work under the contract.

d. The contractor may download publications, forms, and handbooks from the following

HUD websites:

http://portal.hud.gov/hudportal/HUD?src=/program_offices/administration/handbks_form s or HUDCLIPS (HUDs Client Information Policy Systems) http://portal.hud.gov/hudportal/HUD?src=/program_offices/administration/hudclips/

The most recently approved version of Chapter 9 of HUDs Section 8 Renewal Policy Guide (Guide).

http://portal.hud.gov/hudportal/HUD?src=/program_offices/housing/mfh/mfhsec8

8 Performance Requirements Summary

The summary chart below lists the contract’s primary requirements, the associated performance standards, the expected target performance and the methods of surveillance. While several contract requirements are not listed in the chart below, requirements not appearing on the PRS chart do not negate the Contractor’s obligation to perform all requirements as specified in the contract. Additionally, HUD reserves all rights and remedies under the provisions and clauses of the contract when performance of any contract requirement, whether or not listed below, is unacceptable.

HUD will develop a Quality Assurance Surveillance Plan to be used to provide contract oversight. In conjunction with the Contractor’s Quality Control Plan and various other methods of assessing performance, the COR and SME will perform on-site reviews and/or other types of verification to determine that the specified target performance requirements have been met.

Regular review of Contractor performance is critical to the overall success of the contract.

On a monthly basis, the COR will evaluate the quality of the product or services. These performance standards will be fully enforceable starting 45 days from date of contract award.

The PRS headings are defined as follows:

> Performance Measure - This column lists the service the Contractor must perform as indicated in the PWS.

> Performance Objectives (PWS Reference) - This column lists the applicable outcome (service required) as stated in the PWS.

> Performance Standard for Excellence- States the performance standard(s) that the Contractor must meet as set forth for completeness, reliability, accuracy, timeliness, quality.

> Minimum Acceptable Quality Level (AQL) - Percentage or minimum required acceptable level of service, [i.e., no more than one customer complaint per report]

> Surveillance Method - Lists the assessment/monitoring method the Government will use to evaluate the Contractor’s performance in meeting the contract requirements and indicates who performs the surveillance. Definitions of methods of surveillance are below.

> 100% Inspection. One hundred percent inspection shall be used for those products and services, which are considered critical tasks. All tasks that utilize this method of surveillance shall be reviewed by HUD and certified for its completeness, accuracy, and conformance to HUD’s standard.

> Validated User Complaints. User complaints will be received through various means of communication, telephone calls, email, forum entries, etc.

User complaints will be recorded and maintained by HUD.

> Periodic Inspection. Predetermined plans for inspecting part of the work are established using the scope of work.

> Random Sampling. Services/products are sampled to determine if the level of performance is acceptable.

Performance Measure

Performance Objective

Performance Standard

Minimum Acceptable Quality Level

Surveillance Method

Rent Comparability The Contractor shall The contract shall The Contractor 100% inspection by Studies (RCS) provide rent comparability studies deliver an RCS* shall deliver an

RCS that shall comply with all the

COR.

Sections 9-9 through 9-13 of the

Renewal Policy

Guide.