DRAFT_SOW_and_Technical_Acceptability_Criteria.pdf

STATEMENT OF WORK (SOW)

FOR

FBI Channeling

FOR

Small Business Administration, Office of Personnel Security December 2017

1.0 BACKGROUND

The Office of Capital Access along with the Office of Personnel Security are working together on the role of SBA Form 912/1081 and 2182 processing. SBA performs SBA Form 912/1081/2182 (Statement of Personal History) reviews, including requesting FBI criminal background checks via fingerprinting, in order to determine eligibility for SBA financial and government contracting programs.

SBA will utilize an FBI-approved Channeler to provide electronic live scan fingerprint submissions, of all SBA customers requiring finger prints, with all necessary information to be sent to the Criminal Justice Information Services (CJIS) Division of the FBI for a National Identity History Summary check. SBA will receive the results of the Identity History Summary check electronically. SBA customers are government contracting program applicants, loan applicants and lenders or other organizations that participate with SBA in these programs. SBA has determined that the best method for obtaining secure finger prints is to use an FBI-approved Channeler for these services as FBI does not permit non-approved contractors to perform this service.

1.1 SPECIFIC REQUIREMENTS

• FBI-approved Channeler must be able to securely receive, collect, transmit, and store electronic live scan fingerprint records through an approved FBI secured system.

• FBI-approved Channeler must have capabilities to provide paper, ink and roll cards, when needed, and must be able to securely receive, collect, transmit, and store electronic live scan fingerprint records through an approved FBI secured system.

• Channeler must submit all fingerprints electronically to the FBI for processing of the

CHRI.

• Channeler must have nationwide electronic live scan capabilities including Alaska, Hawaii, Puerto Rico, and U.S. Virgin Island.

• Channeler must provide technical support to SBA and SBA customers as needed, when obtaining and submitting fingerprints.

• Channeler network servers must be located in the Continental United States.

Channeler must have a disaster recovery site to ensure continuous services to SBA and SBA customers located in the Continental United States.

1.2 DELIVERABLES

Channeler will provide the CHRI via secure web portal to the SBA within an average of 6 to 24 hours. The CHRI will be uploaded to one of the four portals in PDF format.

Channeler will create and maintain four (4) separate portals for the SBA, one for each program office that utilizes fingerprint checks for loan/program participation (Office of Capital Access, Government Contracting and Business Development, Office of Disaster Assistance, Office of Investment).

The Channeler must provide satisfactory system for identification of portals. Channeler must provide a secondary webpage for customers to input information pertaining SBA program for fingerprints. The Channeler will upload the Criminal History Record Information (CHRI) results to the appropriate portal based on the program office identified.

Channeler must provide results of the CHRI on average within 6 to 24 hours from receipt of the electronic live scan from the applicant. The CHRI must be available to SBA from the Channeler’s secure web portal. All offerors must provide access to the CHRI from a secure web portal in order to submit a responsive offer.

Once results are retrieved by the SBA from the Channeler’s secure web portal, the contractor is required to delete all CHRI in its possession per the FBI CJIS Outsourcing Security Policy. Contractor performance must comply with all aspects of this policy.

Channeler will provide training to SBA authorized personnel on how to use the secure portals.

1.3 TRAVEL

Travel not required.

1.4 OTHER DIRECT COSTS

None

2.0 SERVICE DELIVERY SUMMARY

Fingerprints, when received from the SBA financial or government contracting program applicant or participant, are sent to the FBI electronically by the Channeler, and the FBI will return the results of the CHRI to a secure web portal for dissemination to the authorized recipient (SBA). SBA will retrieve the information from the Channeler’s secure web portal. The Channeler will provide an average of 6 to 24 hours turn around per fingerprint submission.

Channeler will utilize the four (4) separate portals for the delivery of the CHRI for each program office detailed under the requirements.

Channeler will inform SBA of any system changes, modification or security breaches.

3.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES:

None

4.0 GENERAL INFORMATION

4.1 SECURITY

All information collected, transferred and stored under this contract contains Personally Identifiable Information (PII) that is protected under the Privacy Act of 1974. The Channeler must adhere to all FBI policies of protection and will ensure compliance to SBA policies for the duration of this contract. The Channeler must ensure the secure storage of all data and will grant secure access to this data by SBA personnel as requested by SBA.

4.2 PLACE OF PERFORMANCE

Contractor will work from their established place of business that in the Continental United States.

4.3 PERIOD OF PERFORMANCE

12 months from contract award with up to four year option periods.

TECHNICAL ACCEPTABILITY CRITERIA

1. Technical Acceptability: The Government will evaluate the contractor’s quote to ensure the requirement is met in accordance with the criteria listed below.

• Must be a FBI-Approved Channeler

• Provide electronic live scan nationwide to include Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands

• Must have a minimal of three electronic live scan locations per state

• Fingerprint cards will going directly to the channeler for processing.

• Provide fingerprint results within 6-24 hours from receipt of the electronic live scan from applicants

• Provide a minimal of four separate secure portal for each of the SBA programs

• Applicants must be able to make their own fingerprint appointments

• Vendor must be able to track applicant’s fingerprints from making appointment to providing results to SBA.