Questions_and_Answers_-_Media_Monitoring_Requirements.docx
DOCX document 15 KB Posted
- Attached to
- Media Monitoring Software
- Solicitation number
- 83310118Q0002
- Issued by
-
Export Import Bank of the US
About this file
Questions and Answers
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Capabilities_Description.rtf | RTF text file | |
| SF-18_RFQ_Cover.pdf | ||
| Capabilities_Description.rtf | RTF text file | |
| SF-18_RFQ_Cover.pdf |
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Questions and Answers for the RFQ requirements, as well as the functional capabilities requirements for the software are shown below:
| Question 1.) | “24/7 Helpdesk Support” there are different costs associated with phone helpdesk support vs. a human response during evenings, weekends, and federal holidays. How can Proponents highlight the difference in cost? |
| Answer – see revised description to the help desk support section. | |
| Question 2.) | The requirement for guaranteed 60 minutes response time 24/7 during evenings, weekends, and federal holidays will add a significant amount of cost to the proposal which is outside the scope of a typical “commercial off the shelf” type of purchase. Will the Government consider adding in an additional CLIN so that the Government may evaluate the additional cost this provides? |
| Answer – see revised description to the help desk support section. | |
| Question 3.) | Would the Government consider a 24x5 support structure with email support during weekends and Federal holidays? |
| Answer – see revised help desk support section. | |
| Question 4.) | What is the difference between “24x7 Helpdesk Support” outlined on page 1 and “24x7 Customer Support” outlined at the bottom of Page 2 under “in addition, the Bank requires the following add- on enhancements”? They are essentially the same. |
| Answer – see revised help desk support section. Second reference removed. | |
| Question 5.) | The request for add-on enhancement for “Social Media Monitoring.” Where should we price out this “add-on enhancement”? Should this be considered a required feature? |
Answer - This is a required feature and should be included as part of your regular offered price.
Question 6.) We note the following sentence: “The above features (or their equivalents) and their usage represent the Ex-Im Bank’s requirements for these or similar products and services. Detailed in Functional Requirements, is a functional description of the technical capabilities and support required by the Ex-Im Bank.” Please confirm that the “Functional Requirements” referenced here are outlined on page 1 (Public Affairs Management Software, Global Data, Integration of current data, analysis of data, 24/7 helpdesk support, and Product Integration).
Answer – Confirmed that the “functional requirements” referenced are as outlined on page 1.
Question 7.) Social Publishing Tool - How many social profiles will the Government require to link up into the social publishing tool (please note: 1 twitter profile + 1 Facebook page = 2 “social profiles”) Answer - 3 profiles are required.
Question 8.) Will there be any analysis capabilities of social media properties incorporated into the social publishing tool?
Answer - Yes, analytics and reporting for social are required Question 9.) Would the Government consider an in person demonstration for “test purposes” prior to award?
Answer – An in person demonstration for test purposes prior to award is not deemed necessary, and is not being used as part of the evaluation, or for any other reasons prior to award.
Question 10.) Press Release wire distributions” – please confirm the intent is to distribute wire distributions to the US National network? Will there be any need to distribute internationally? If so, to which countries specifically? If there is a desired mix of US –only vs. International distributions, please provide this breakdown.
| Answer – Intent is to distribute wire distributions to the US National Network. No international | distribution is required. |
| Question 11.) | Will there be any need for a mobile application? |
Answer – Mobile application is NOT required.
Question 12.) Is there any need to analyze / monitor / have access to news which was published prior to the start of this contract?
Answer – Yes.
Question 13.) Is there any need for ad-hoc monitoring/analysis of new or unexpected topics throughout the length of this contract?
Anwer – not at the present time Question 14.) Will there be any need to disseminate tracked news articles from the platform to a larger internal audience?
Answer - No
File details come from the government source that posted it.