Draft_RFP_05-30-19_FBO.pdf

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X H 211

RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA

FAR (48 CFR) 53.214(c)

1 211

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS

SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

HC1028 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

2 - 12

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT

PACKAGING AND MARKING

13 - 94

J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

96 - 98

99 - 104 X K

REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 105 - 114 X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror) 115 - 133 X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIO NS AND INSTRUCTIO NS

PART III - LIST O F DO CUMENTS, EXHIBITS AND O THER ATTACHMENTS

134 - 189

PART II - CO NTRACT CLAUSES

DISA/DITCO-SCOTT-PL83

2300 EAST DRIVE

SCOTT AFB IL 62225-5406

FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

6. REQUISITION/PURCHASE NO.5. DATE ISSUED4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

HC102819R0009

Section B - Supplies or Services and Prices

SECTION B

This solicitation is for full and open competition. One task order (TO) is included in this solicitation and is anticipated to be awarded with the base Indefinite-Delivery/Indefinite-

Quantity (IDIQ). TO 0001 provides operations, maintenance, administration, and management support to USAFCENT A6, the 379th Expeditionary Communication Squadron (ECS), and the

Office of the Defense Representative, Pakistan (ODRP) remote office. Note: TO 0001 is a tracking number used only for the solicitation. At award, different TO numbers (e.g. HC1028-

20-F-XXXX).

B.1 CONTRACT MINIMUM AND MAXIMUM VALUE.

a. The Communications Technical Support Services (CTSS) IV contract will provide communications systems acquisition, integration, installation, operations & maintenance (O&M) in support of United States Air Force Central Command deployed mission requirements.

b. This is an IDIQ contract against which it is planned to award task orders utilizing Cost-

Plus-Fixed-Fee (CPFF), and Cost Reimbursement type line items in accordance with Federal

Acquisition Regulation (FAR) Subpart 16.5 - Indefinite Delivery Contracts.

c. The guaranteed minimum amount is $5,000.00 for the overall IDIQ contract, including all option periods. The minimum guaranteed amount will be satisfied via a task order issued at contract award.

d. Maximum Contract Value: The total amount of all orders placed against the contract resulting from this solicitation shall not exceed $600,000,000.00 over a 5-year period distributed as follows:

1-year (12 months) base period and 4, one-year (12-months, each) option periods.

e. The Government anticipates a single contract award resulting from this unrestricted competitive solicitation.

B.2 INCORPORATION OF PROPOSED PRICING

The offeror’s proposed pricing for Task Orders 0001 and labor rate tables shall be incorporated into the contract as attachments to Section B provided in Section J, Attachment 7A.

Pricing for all contract actions (including, but not limited to proposal and billing of future task orders, modifications) will be restricted to the labor categories established in Attachment 7A, TO

0001 Pricing Template, found in Section J. The schedules of labor rates proposed in the TO

0001 Pricing Template will be utilized as test of reasonableness in the evaluation and analysis process for all task orders.

B.3 COST/PRICE RESTRICTIONS

The Government will not reimburse the contractor for proposal preparation costs in response to this solicitation nor for future proposals prepared in response to future contract actions under this

IDIQ contract.

B.4 OTHER DIRECT COSTS (ODCs)

Profit and/or fixed fee are not allowed on ODCs. ODCs shall be authorized by the Contracting

Officer’s Representative (COR), in writing, prior to performance and travel will be paid IAW

FAR 31.205-46 unless otherwise specified. Relocation expenses shall not be reimbursed as an

ODC unless the Government directs existing contractor personnel to move due to changing

Government requirements.

For cost-reimbursable ODC estimates the contractor may be provided a Government estimate in future TO Request for Proposals for travel, materials, equipment, and OCONUS allowances (as defined by the Department of State guidelines) that are incidental to the services being performed. The cost of general-purpose items required for the conduct of the contractor’s normal business operations will not be considered an allowable ODC in the performance of this contract.

These EXACT amounts include all markups and burdens allowed by the contract and shall not be adjusted based upon independent decisions regarding actual anticipated costs. Should there be additional ODCs related to labor necessary to execute to the contract requirements, these costs must be SEPARATELY identified and shall be included in the Offeror's total evaluated price proposal as "additional ODCs" in future task order proposals. The proposed additional ODCs must be broken out in sufficient detail to identify the methodology and supporting documents employed to derive the proposed costs. Additional ODCs that are not proposed, or otherwise not adequately substantiated, will be considered unallowable costs and under no circumstance be reimbursed to the contractor on future task orders.

B.5 PROGRAM MANAGEMENT SUPPORT COSTS AND OTHER INDIRECT COSTS

Contract-level program management support costs shall be included within the fully-burdened labor category rates and encompass support for contract-level management, reporting requirements, and related travel and meeting attendance costs associated with the contractor's program management staff, as it relates to overall management of CTSS IV. As a result, these program management support costs are allocated as an indirect expense and may not be charged directly to any task order. These “program management” support costs are differentiated from individual task order “Program Manager” and “Project Manager” support costs, which are billed as hourly labor rates against individual task orders for direct support to the effort performed under those task orders. This will result in direct billings at the task order level for labor hours in the “Program Manager” and “Project Manager” category, to specifically support program or project management for the task order.

Indirect costs shall consist of incurred costs identified with two or more cost objectives. These include, but are not limited to, costs such as fringe (bonuses), General and Administrative

(G&A), overhead, and executive salaries (as described above).

B.6 INDIRECT RATES FOR TRAVEL, TOOLS, and ODCs

Ceiling amounts for Travel, Tools, and ODCs will be established in individual TOs.

Indirect/material handling rates for Travel, Tools, and ODC costs incurred under TOs shall be

IAW those proposed in the Basic Contract. Long-Distance Travel, Tools, and ODC costs incurred may be burdened with the contractor’s indirect/material handling rate IAW the contractor’s disclosed practices.

a. If no indirect/material handling rate is allowable IAW the contractor’s disclosed practices, no indirect/material handling rate shall be applied to or reimbursed on these costs.

b. If no indirect/material handling rate is specified in the Basic Contract, no indirect/material handling rate shall be applied to or reimbursed on such costs within

TOs.

c. No fee shall be applied to Travel, Tools, and ODCs.

B.7 CONTRACT TYPES

This will be a Cost Plus Fixed Fee (CPFF) IDIQ. All CLINs for labor will be CPFF. All CLINs for travel and ODCs will be COST type.

B.8 DISINCENTIVES TO FIXED FEE

A fee decrement will be applied to task orders that do not meet the fill rate of 95%. For the locations of Iraq, Kuwait, Jordan, and Afghanistan, a decrement of 1% will be applied to task orders that have vacancies averaging over 60 days.

B.9 OCONUS LABOR

The contractor is required to work OCONUS. Labor shall be IAW the following:

a. The U.S. Department of State’s Bureau of Administration, Office of Allowances, publishes quarterly report indexes of living costs abroad, per-diem rate maximums, quarter’s allowances, hardship differentials, and danger pay allowances.

b. The Department of State Standardized Regulations (DSSR) is the controlling regulations for allowances and benefits available to all U.S. Government civilians assigned to foreign areas. Contractor civilians assigned to foreign areas may receive the allowances and benefits in the DSSR, but shall not receive allowance and benefits in excess of those identified in the DSSR.

For costs that are not specifically addressed in the DSSR, the Government will reimburse the contractor for reasonable, allowable, and allocable costs IAW FAR 31, Contract Cost Principles and Procedures, and other applicable agency specific regulatory supplements.

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

Labor - CTSS

CPFF

Base year, non-personal services - Communications Technical Support Services in accordance with the statement of work.

FOB: Destination

ESTIMATED COST

FIXED FEE

TOTAL EST COST + FEE

Emerging Labor

COST

Base year, non-personal services in accordance with the statement of work.

ODCs

COST

Base year - Cost reimbursable for contractor other direct costs in support of contract line item number 0001, and to complete requirements outlined in the statement of work. Travel as authorized by the Government, and FAR 31.205-46.

ODC Bonus

COST

Bonus for retention

OPTION ODC Uplifts

COST

State Department uplifts

OPTION Labor - CTSS

CPFF

OY 1, non-personal services - Communications Technical Support Services in accordance with the statement of work.

OPTION Emerging Labor

COST

OY 1, non-personal services in accordance with the statement of work.

OPTION ODCs

COST

Base year - Cost reimbursable for contractor other direct costs in support of contract line item number 0001, and to complete requirements outlined in the

OPTION ODC Bonus

COST

OPTION ODC Uplifts

COST

OPTION Labor - CTSS

CPFF

OY 2, non-personal services - Communications Technical Support Services in

OPTION Emerging Labor

COST

OY 2, non-personal services in accordance with the statement of work.

OPTION ODCs

COST

Base year - Cost reimbursable for contractor other direct costs in support of contract line item number 0001, and to complete requirements outlined in the

OPTION ODC Bonus

COST

OPTION ODC Uplifts

COST

OPTION Labor - CTSS

CPFF

OY 3, non-personal services - Communications Technical Support Services in

OPTION Emerging Labor

COST

OY 3, non-personal services in accordance with the statement of work.

OPTION ODCs

COST

Base year - Cost reimbursable for contractor other direct costs in support of contract line item number 0001, and to complete requirements outlined in the

OPTION ODC Bonus

COST

OPTION ODC Uplifts

COST

OPTION Labor - CTSS

CPFF

OY 4, non-personal services - Communications Technical Support Services in

OPTION Emerging Labor

COST

OY 4, non-personal services in accordance with the statement of work.

OPTION ODCs

COST

Base year - Cost reimbursable for contractor other direct costs in support of contract line item number 0001, and to complete requirements outlined in the

OPTION ODC Bonus

COST

OPTION ODC Uplifts

COST

Section C - Descriptions and Specifications

SOW

STATEMENT OF WORK (SOW)

as of dd/mmm/yyyy

Contract Number: TBD

Task Order Number: TBD

Tracking Number: HC1028-19-R-0009

Contractor Name: TBD

Follow-on to Previous Contract and

Task Order Number:

HC1028-15-D-0007

1. Contracting Officer’s Representative (COR).

a. Primary COR.

Name:

Organization:

Phone Number:

E-Mail Address:

b. Alternate COR.

Name:

Organization:

Phone Number:

E-Mail Address:

2. Contract or Task Order Title. Communications Technical Support Services (CTSS)

3. Background. United States Air Force Central Command (USAFCENT), in concert with coalition, joint, and interagency partners, delivers decisive air, space, and cyberspace capabilities for United States Central Command

(USCENTCOM), ally nations, and America. USAF Personnel provide communications support at USAF bases in

SWA supporting joint services military personnel and coalition forces in several SWA countries. This includes more than 90,000 Soldiers, Sailors, Airmen, Marines, Coastguardsmen, and Civilians stationed throughout the

USCENTCOM Area of Responsibility (AOR). This is a follow-on effort to contract number HC1028-15-D-00007.

4. Objectives. The objective of this contract is to provide USAFCENT A6 with a long-term communications support contract. The use of active duty and reserve U.S. Air Force (USAF) personnel, rotating every six months is taxing personnel and reducing the ability to support contingency operations with Air Expeditionary Forces (AEFs).

This requirement has been developed by USAFCENT to ensure communications information is available to forward deployed forces supporting Operation Resolute Support and Inherent Resolve in South West Asia (SWA) and the continuing mission requirements of the Department of Defense (DoD).

5. Scope. The CTSSIV contract will provide mission critical communications capabilities supporting joint services military personnel and coalition forces, primarily in the USCENTCOM AOR. The majority of the work is expected to be performed OCONUS in SWA supporting Government-owned, communications equipment. Some CONUS support is also expected primarily at Shaw Air Force Base (AFB), South Carolina (SC).

The work under this contract will mostly be performed at Government-owned and managed facilities, with a large percentage of the work in the following major functional areas: Telephone Switch O&M, Commercial Satellite

Communications (SATCOM) O&M, Technical Control Facility O&M, Network Administration, Installation, O&M, High Frequency (HF)/Ultra High Frequency (UHF)/Very High Frequency (VHF) Ground Radio O&M, Commercial, Tactical, and Defense Red Telephone Switch O&M, Inside/Outside Cable Plant Support, Cable TV

Support Services, Communications Security (COMSEC) Management, Communications Planning and Engineering, Video Teleconference (VTC) Technical Services, Military SATCOM, and all other functions normally performed by a Communications Squadron.

The contractor shall provide communications systems integration, installation, O&M, and ancillary equipment acquisition in support of USAFCENT deployed mission requirements as described below and directed by individual

TOs. The tasks described are typical examples of work expected to be performed and do not specify or limit the actual tasks that may be issued.

Task 1 - Program and Project Management

Task 2 - Communications Management and Planning

Task 3 - Communications Engineering

Task 4 - Knowledge Operations Management

Task 5 - Cyber System Operations

Task 6 - Cyber Transport

Task 7 - Client Systems

Task 8 - Cyber Surety

Task 9 - Radio Frequency (RF) Transmission Systems

Task 10 - Spectrum Operations

Task 11 - Cable and Antenna Systems

Task 12 - Logistics

6. Specific Tasks.

6.1 TASK 1 – PROGRAM AND PROJECT MANAGEMENT

The contractor shall provide the requisite program management capabilities to facilitate the work required and enable an effective and productive level of communication with the Government. This includes the oversight of all activities performed by contractor personnel, including subcontractors, to satisfy the requirements identified in this

Statement of Work (SOW).

6.1.1 SUBTASK 1 – PROVIDE PROJECT MANAGEMENT

Project Management support is defined as assisting in the management of the project’s scope, schedule, budget, and risk to ensure the accomplishment of project goals, as well as providing TO Project Management. Support includes, but is not limited to:

a. Developing Work Breakdown Structures (WBS) and integrated master schedules.

b. Preparing charts, tables, graphs, and diagrams to assist in analyzing problems, project risks, and issues, and preparing project management plans, project documentation, and reports.

c. Coordinating schedules to facilitate completion of contract deliverables, briefings/presentations, and project reviews; performing analysis; and developing and reviewing project administrative operating procedures.

d. Submit monthly status reports, prepare project plans, submit trip reports, prepare consent forms, provide transition-out plans, conduct kick-off meetings, and conduct Program Management Reviews (PMRs).

e. The specific project management requirements will also be communicated in individual TOs.

6.1.2 SUBTASK 2 – PROVIDE WEEKLY IDIQ MANAGEMENT STATUS REPORT

The contractor shall develop and provide inputs for a weekly status report at the IDIQ management level that addresses each TO under the IDIQ.

6.1.3 SUBTASK 3 – CONVENE TECHNICAL STATUS MEETINGS

The contractor Program Manager (PgM) shall convene a weekly Technical Status Meeting with the Government

Program Manager (G-PM), USAFCENT Technical Point of Contact (TPOC), COR, and other Government stakeholders.

6.1.4 SUBTASK 4 – PROVIDE MONTHLY IDIQ CONTRACT AND TASK ORDER STATUS REPORTS

Develop and provide MSRs for the IDIQ Contract and TO. The contractor shall be responsible for collecting, integrating, and reporting all subcontractor reports. The contractor shall sanitize reports, removing all financial information, and upload the MSRs to USAFCENT’s A6 Contract website.

Monthly self-reporting metrics include:

a. Schedule

1. Data Deliverables: The percent of data deliverables (DELIVERABLE’s and other deliverables) defined by the contract or TO will be monitored according to their due and receive dates.

2. Scheduled Delivery Dates: The scheduled delivery date(s) will be monitored according to the TO schedule or Plan of Action and Milestones (POA&M) (not counting excusable delays).

b. Cost Control

1. Labor Rates: The difference in the average labor rate proposed compared to the average labor rates delivered will be monitored (for filled positions).

2. TO Cost Control: The overall cost of the TO will be monitored against the actual costs invoiced.

c. Proposal Submittal

1. The contractor shall submit a proposal for the TO based on a request within 14 days. Expedited proposal submissions may be required by the CO on a case-by-case basis with consideration for mission and complexity.

d. Management of Key Personnel

1. The percent of Key Personnel positions filled will be graded according to the required regular working hours or working period specified by the task/delivery order. The number of hours delivered will be tracked from 45 days after the award of a new task/delivery order and/or new position(s). Follow-on delivery orders will be tracked from the start date.

2. The percent of Key Personnel turn-over will be monitored during the life of the task/delivery order.

3. The percent of Key Personnel retention for follow-on task/delivery orders will be monitored.

6.1.5 SUBTASK 5 – CONDUCT PROGRAM MANAGEMENT REVIEWS (PMRs)

The contractor shall hold semi-annual PMRs. PMRs shall be in person and be no more than one day in duration.

These sessions may occur at the contractor’s facility or Government’s facility, as requested by the Government. The contractor shall prepare presentation material and deliver a program review brief at each PMR that covers, at a minimum, the status of burn rate for each TO, current and ongoing efforts, performance trends, program and technical risks, as well as status of Information Assurance (IA) requirements detailed in DoDI 8510.01. In addition, the contractor shall present contractual, technical, management, and logistic problem areas and shall address any factors affecting contract deliverables and services. The contractor shall specifically address known or anticipated impacts to system performance.

The Government may schedule additional reviews or working groups if critical issues arise or significant events or changes have occurred.

6.1.6 SUBTASK 6 – PROVIDE SITE MANAGEMENT

The contractor shall effectively and efficiently manage the contractor deployed workforce and provide a single interface POC as defined in individual TO(s). Site manager duties include:

a. Serve as contract focal point for the execution of support to the base assigned, and provide leadership and direction under the applicable TO(s).

b. Supervise the task execution and performance of contractors supporting technical work centers under applicable TO(s).

c. Attend staff meetings as required.

d. Interface with local host nation sponsor for housing, transportation, communication, and compliance with travel and visa requirements and other support issues.

e. Assist in the administrative support and compliance with contract policies and reporting criteria.

f. Support military policies and provide policy guidance for contractor personnel.

6.1.7 SUBTASK 7 – PREPARE PROJECT MANAGEMENT PLANS (PMPs)

The contractor shall document all support requirements in a PMP. The contractor shall provide the Government with a draft PMP on which the Government will make comments. The final PMP shall incorporate the Government’s comments.

6.1.8 SUBTASK 8 – UPDATE PROJECT MANAGEMENT PLANS

The Project Management Plan is an evolutionary document that shall be updated annually at a minimum. The contractor shall work from the latest Government-approved version of the Project Management Plan.

6.1.9 SUBTASK 9 – PROVIDE QUALITY MANAGEMENT

6.1.9.1 SUBTASK 9.1 Quality Management System (QMS).

6.1.9.1.1- SUBTASK 9.1.1 The Contractor shall develop, document, implement, maintain, and continuously improve a comprehensive higher-level QMS that assures compliance with the most current International

Organization for Standards (ISO) 9001 and 27001 standards and all requirements of this PWS (see FAR Clauses 52-

246-4, 52-246.5, and 52.246-11) in execution of the ID/IQ and each TO contract. The Contractor shall maintain the most current standard throughout the life of the contract in accordance with ISO guidelines / timelines established for any new standard(s).

6.1.9.1.2 -SUBTASK 9.1.2.- The Contractor shall utilize the QMS to ensure only goods and/or services that meet specifications are delivered to the Government for acceptance, and this system shall extend to all subsequently awarded TOs.

6.1.9.1.3- SUBTASK 9.1.3. The QMS shall include a Quality Management Representative (QMR) that shall be ISO

9001 and 27001 Lead Auditor certified. Additionally, the QMR shall be dedicated (full-time) to the

Communications Technical Support Services IV (CTSS-IV) ID/IQ contract and all underlying TOs.

6.1.9.1.4 -SUBTASK 9.1.4 Draft quality procedures are due to the Government on the first day of contract transition. The final quality procedures are due to the Government on the first day of contract performance. The

Government will accomplish a desktop review.

6.1.9.1.5-SUBTASK 9.1.5-The contractor's comprehensive QMS (to include Operating Instructions, Site Operating

Procedures, Work Instructions, etc., required to meet contract requirements) shall be in place and performing on the first day of contract performance.

6.1.9.1.6. SUBTASK 9.1.6. The contractor shall notify ACC AMIC/DRQM of any changes to the QMS within two business days of implementation and provide the changed document(s) with references to the changes within five business days.

6.1.9.1.7 SUBTASK 9.1.7 The contractor shall be responsible for the quality for all products and services regardless of a validated QMS.

6.1.9.2 SUBTASK 9.2 Quality Manual. The Contractor shall develop a QM that describes its QMS and demonstrates how the Contractor shall maintain an inspection system acceptable to the Government covering services under this contract. The QM shall document the organizations quality management structure, personnel authority and responsibility, identify personnel designated to perform Quality Management functions at each location (either dedicated or additional duty personnel), and skill set for each QC representative.

6.1.9.2.1 SUBTASK 9.2.1 The QMS shall incorporate a comprehensive risk management plan to include a risk matrix/table that identifies all high and moderate risks and how each will be monitored, measured and controlled.

The plan shall be updated annually as a minimum.

6.1.9.3 SUBTASK 9.3 Records of Inspection. The Contractor shall maintain records of inspection that are available to the Government throughout ID/IQ contract performance and for the period after ID/IQ contract completion until final settlement of any claims under this contract. The Contractor shall maintain the inspection schedule and inspection plan as part of the record of inspection.

6.1.9.4 SUBTASK 9.4 Performance Evaluation. Contractor performance is subject to Government COR surveillance to ensure PWS compliance. The Government COR will utilize the Quality Assurance Surveillance Plan

(QASP) to evaluate Contractor performance and ensure PWS compliance. The Contractor shall comply with the following:

6.1.9.4.1 SUBTASK 9.4.1 Nonconformances. A failure to fulfill any contract or performance requirement is a

“nonconformance.” The Contractor shall take immediate corrective action for all nonconformances identified during Government surveillance and internal inspections, with focus on eliminating the cause to prevent reoccurrence. When identified by the Government, nonconformances are assessed for risk then categorized and communicated as follows:

6.1.9.4.1.1 SUBTASK 9.4.1.1 Major Nonconformance. A major nonconformance is a nonconformance that adversely impacts (or has the potential to impact) mission, safety of personnel and/or equipment, performance

(quality), schedule (delivery), or cost. This category of nonconformance increases risk to Moderate or High in a standard 5x5 Risk Assessment matrix. The CO will communicate a major nonconformance to the Contractor on a

Corrective Action Request (CAR) form with a suspense date for the Contractor’s corrective action plan.

6.1.9.4.1.2 SUBTASK 9.4.1.2. Minor Nonconformance. A minor nonconformance is a nonconformance which, by itself, does not adversely impact mission, safety of personnel and/or equipment, performance (quality), schedule

(delivery), or cost. This category of nonconformance is evaluated as Low in a standard 5x5 Risk Assessment matrix. Minor conformances are communicated to the Contractor through notices. First Notices are issued for any identified nonconformance; Second Notices are issued for repeat minor nonconformances or for failing to correct issues within a reasonable amount of time. Notices will typically be sent via e-mail with a requested suspense date for the Contractor’s corrective action plan.

6.1.9.4.3 SUBTASK 9.4.3. Corrective Action Plan. The Contractor shall provide a Corrective Action Plan in response to all CARs.

6.1.10 SUBTASK 10 – PROVIDE TRIP REPORTS

The contractor shall submit a trip report to the G-PM and COR whenever ascribed TDY from assigned duty location or as required by the TO.

6.1.11 SUBTASK 11 – PROVIDE PERSONNEL MOVEMENTS REPORTS

The contractor shall notify the Government 24 hours prior to all personnel movements or as specified in the TO.

Reportable personnel movements include initial deployments, TDY travel, vacations, emergency leave, and end of tour.

6.1.12 SUBTASK 12 – COORDINATE A PROJECT KICK-OFF MEETING

The contractor shall schedule, coordinate, and host a Project Kick-Off Meeting at the location approved by the

Government. The meeting will provide an introduction between the contractor personnel and Government personnel who will be involved with the TO. The meeting will provide the opportunity to discuss technical, management, and security issues, and travel authorization and reporting procedures. At a minimum, the attendees shall include Key contractor Personnel, representatives from the directorates, other relevant Government personnel, the G-PM and

COR.

6.1.13 SUBTASK 13 – TRANSITION-IN

The contractor shall update the draft Transition-In Plan provided with its proposal and provide a final Transition-In

Plan as described at the TO level. The contractor shall ensure that there will be minimum service disruption to vital

Government business and no service degradation during and after transition. The contractor shall implement its

Transition-In Plan as described at the TO level.

6.1.14 SUBTASK 14 – TRANSITION-OUT

The contractor shall provide transition-out support when required by the Government. The Transition-Out Plan shall facilitate the accomplishment of a seamless transition from the incumbent to incoming contractor/Government personnel at the expiration of the TO. The contractor shall provide a draft Transition-Out Plan within six months of

Project Start (PS).

6.1.15 SUBTASK 15 – PROVIDE TASK ORDER CLOSEOUT REPORT

The contractor shall provide a closeout report, which is due no later than 30 days after the TO completion date.

6.2 TASK 2 – COMMUNICATIONS MANAGEMENT AND PLANNING

6.2.1 SUBTASK 1 - THEATER COMMUNICATIONS PLANNING

The contractor shall manage, supervise, and perform theater communication systems planning and implementation activities. Tasks include:

a. Provide continuity for deployed USAF personnel on all projects and act as the focal point for all communication systems planning.

b. Direct and lead planning meetings, video conferences, and teleconferences as required by the TO.

c. Coordinate with Subject Matter Experts (SMEs), local command, and external agencies, as required, to develop and brief project plans.

d. Coordinate and facilitate communications installations to include frequency authorizations, civil works authorizations, logistical work, and other allied support, as required.

e. Ensure communications systems architecture, configuration, and integration conformity by coordinating engineering data through the base Communications Systems Integrator (CSI).

f. Consolidate monthly reports of all communication projects as required by the TO.

g. Act as a liaison with the base level USAF personnel to support USAFCENT operational requirements.

h. Coordinate and process deployed base requirements, as required.

6.2.2 SUBTASK 2 – AOR COMMAND AND CONTROL (C2) SUPPORT

The contractor shall support the USAFCENT command and control radios and airfield systems. The contractor shall provide C2 system integration support to USAFCENT. Tasks include:

a. Coordinate with higher Headquarters (HQ) staff to identify and resolve technology limitations and maintenance and depot issues, and deliver reliable air navigational equipment to the Combined Forces Air

Component Commander (CFACC), Air Operations Center, and SWA theater bases.

b. Plan and implement systems upgrades to integrate emerging technologies throughout SWA as directed.

c. Implement projects to improve the reliability and operational effectiveness of deployed tactical and commercial C2 systems.

d. Assist and monitor resources for C2 systems projects and submit recommendations for future requirements, as required.

e. Manage the Joint Radio Relay (JR2) System network/architecture throughout the USAFCENT AOR.

f. Manage projects and new requirements to improve the reliability, logistics supportability, and operational effectiveness of support to deployed tactical radio, wireless, and Air Traffic Control and Landing Systems

(ATCALS) communications systems.

g. Coordinate with staff functions to obtain the necessary supplies, equipment, and personnel resources to rectify technical and sustainment problems in supported deployed units.

h. Provide analysis and recommend methods to improve equipment performance and maintenance procedures.

i. Coordinate radio communications system and network upgrades to integrate emerging technologies into deployed locations.

6.2.3 SUBTASK 3 – THEATER COMMAND, CONTROL, COMMUNICATIONS, AND COMPUTERS (C4)

EXERCISE AND DELIBERATE PLANNING SUPPORT

The contractor shall provide planning support and perform the following functions:

a. Support all USAFCENT A6 exercise, contingency, and deliberate plans, as required.

b. Identify communications and Information Technology (IT) requirements from subordinate organizations and the HQ USAFCENT staff for exercise, contingency, and deliberate planning.

c. Analyze requirements and coordinate technical solutions with the HQ USAFCENT staff and outside agencies, as required.

d. Attend exercise and contingency planning conferences to support planning for the A6.

e. Develop and coordinate exercise and contingency planning documents.

f. Plan for and participate in exercise control cells.

g. Travel, as directed, to support USAFCENT C4 systems planning issues.

h. Develop exercise, contingency, and deliberate planning documents, as required, including Annex K and associated appendices for contingency and operational plans.

i. Staff coordination documents, briefings, and staff papers, as required.

6.2.4 SUBTASK 4 – C4 PLANNING MANAGEMENT SUPPORT

The contractor shall provide planning management support and perform the following functions:

a. Analyze C4 systems manpower requirements at USAFCENT locations.

b. Assist subordinate units with preparing changes to the Deployment Requirements Manning Document

(DRMD), Coordinate DRMD changes at USAFCENT HQ and with appropriate external agencies including the AEF Center.

c. Coordinate with USAFCENT bases, the AEF Center, HQ Air Combat Command (ACC), and other USAF commands on the identification of personnel to fill DRMD positions.

d. Assist with C4 systems functional management for USAFCENT and nine AF bases in CONUS.

e. Coordinate with the USAFCENT Joint Operation Planning and Execution System (JOPES) staff, the AEF

Center, HQ ACC, other USAF commands, and joint transportation resources on inputs to the Time Phase

Force Deployment Data (TPFDD) required for supporting the continuing rotation and deployment of personnel to SWA.

f. Provide inputs to the TPFDD and Time Phased Force Deployment List (TPFDL) to schedule movements of

C4 systems personnel.

g. Provide inputs to the DRMD, as required.

h. Provide staff coordination documents, briefings, and staff papers, as required.

6.2.5 SUBTASK 5 – COMMUNICATIONS AND PROJECT PLANNING

The contractor shall manage, supervise, and perform communication systems planning and implementation activities as defined in individual TOs. Level of support can be theater-wide or at squadron level. Tasks include:

a. Provide continuity for deployed USAF personnel and act as a liaison with the base level USAF personnel to support USAFCENT operational requirements on projects and serve as a focal point for all communication systems planning.

b. Direct and lead planning meetings, video conferences, and teleconferences, as required by the TO.

c. Coordinate with SMEs, local command, and external agencies, as required, to develop and brief project plans.

d. Manage implementation of communication systems projects.

e. Coordinate and facilitate communications installations to include frequency authorizations, civil works authorizations, logistical work, and other aspects, as required.

f. Coordinate engineering data through the base CSI to ensure communications systems architecture, configuration, and integration conformity.

g. Consolidate monthly reports of all communication projects, as required by the TO.

h. Coordinate and process deployed base/command level requirements.

i. Track requirements throughout the life cycle to include gathering, collecting, and archiving requirements.

j. Input requirement into the Government-provided database.

6.3 TASK 3 – COMMUNICATIONS ENGINEERING

6.3.1 SUBTASK 1 – WIDE AREA NETWORK (WAN) TRANSPORT ENGINEERING

The contractor shall provide WAN (e.g., Serial Circuit, Internet Protocol (IP), etc.) transport engineering, installation, and troubleshooting support. Tasks include:

a. Install and modify new and existing WAN transport systems as directed by the Government.

b. Perform monitoring and troubleshooting of WAN transport, as specified in the TO.

c. Provide analysis and recommendations to optimize WAN transport networks.

d. Establish testing and remote monitoring procedures to ensure reliable operation of WAN transport in theater.

e. Perform Tests and Acceptance (T&A) of new Technical Control and Wideband Facilities (TCF) equipment per Government-Furnished Information (GFI) criteria.

f. Conduct circuit, trunk, or link engineering necessary to establish or modify services.

g. Conduct transmission, voice, data, message, and video network engineering.

h. Process Requests for Service (RFSs) for circuits, trunks, and links.

i. Support circuit actions

j. Manage and implement network changes.

k. Develop documentation and schedules in support of the planning, analysis, development of telecommunications and IT networks and systems, as required. Coordinate network issues within the

USAFCENT staff and with outside agencies including, but not limited to, HQ USCENTCOM and subordinate Joint Task Force (JTFs), the CENTCOM Theater Command

l. and Control Center (TCCC), HQ DISA, DISA CENT, other USCENTCOM component HQ, USAFCENT base communications squadron staffs, and theater technical control facilities.

m. Travel, as needed, to support USAFCENT network engineering planning, implementation, or issue resolution.

6.3.2 SUBTASK 2 – AOR-WIDE ENGINEERING

The contractor shall engineer, troubleshoot, and optimize theater level communications systems as well as systems employed in theater. Tasks also consist of researching current and emergent technologies and providing analysis on technical specifications, limitations, potential implementation, and recommended courses of action.

6.3.3 SUBTASK 3 – RADIO FREQUENCY (RF) ENGINEERING

The contractor shall provide RF engineering support.

RF Equipment supported by the contractor includes, but is not limited to, the following:

a. Conventional and trunk LMR Systems/Equipment.

b. HF/UHF/VHF Radio Systems/Equipment.

c. Antenna systems.

d. Combiner systems.

e. Radio over IP systems/equipment.

f. Emergency Mass Notification Systems (EMNS).

g. Transmission Lines.

h. Microwave Equipment.

i. Additional equipment to be defined in individual TOs.

6.3.4 SUBTASK 4 – MICROWAVE ENGINEERING SUPPORT

The contractor shall engineer and design microwave systems.

6.3.5 SUBTASK 5 – INSIDE AND OUTSIDE (I/O) CABLE PLANT ENGINEERING

The contractor shall provide I/O cable plant engineering support, which includes complete technical solution for telecommunications and IT upgrades and installations. All products produced by the contractor shall be IAW

Telecommunication Industry Association (TIA) 758 standards and shall become GFI.

The contractor shall analyze technical requirements for telecommunications and IT services to and within facilities.

The technical requirements analysis will assess projected mission, technology, infrastructure changes, and recommend capabilities for the new facilities. The contractor shall engineer the technical solution to meet

USAFCENT approved requirements.

The contractor shall develop and execute cutover plans to integrate newly installed telecommunications and IT infrastructure. The cutover plans shall provide, as nearly as possible and practical, a seamless cutover of services from the old to the new infrastructure and systems. The contractor shall support the coordination of the cutover plan with the appropriate customers on and off post and with service and theater communications and IT agencies.

6.4 TASK 4 – KNOWLEDGE OPERATIONS MANAGEMENT

6.4.1 SUBTASK 1 – SHAREPOINT OPERATION

The contractor shall provide O&M of USAFCENT’s version of SharePoint and other web technologies. The contractor shall maintain the web for standardized layout development, accessibility, and security. While the contractor is not responsible for web content, it shall be responsible for ensuring that the information on the web has been cleared by the local Public Affairs office prior to publishing. Web pages shall not be programmed with other languages without written Network Operations and Security Center (NOSC) approval.

The contractor shall provide user training on system to local end users, site owners, and Knowledge Managers

(KMs), as required. Web pages shall be IAW USAFCENT’s Web Standardization Concept of Operations

(CONOPS) and Special Instructions to Communicators (SPIN-C).

The internet web is a special standardization and evaluation item. The contractor shall coordinate with the NOSC to maintain the integrity of the enterprise applications.

During normal troop rotation, web pages shall be updated with new POCs during the first two weeks of the rotation.

Updates to web pages shall be made within 72 hours of receiving an update request. The contractor shall coordinate all squadron update requests with the site owners.

As directed, the contractor shall attend and participate in NOSC directed meetings and conferences.

6.4.2 SUBTASK 2 – BASE RECORDS MANAGEMENT AND KNOWLEDGE OPERATIONS

The contractor shall augment the Base Record Manager (BRM), the Base Publication Manager (BPM), and the Base

Privacy Manager with the maintenance and management of physical records, electronic records, publications, and

SharePoint. The contractor shall act as the record custodian and provide continuity between rotations.

6.5 TASK 5 – CYBER SYSTEM OPERATIONS

The network is divided into three tiers. DISA is responsible for all Tier 0 networks and resources. The NOSC is responsible for all Tier 1 networks and resources, perimeter firewalls, and Enterprise systems at Tier 2. The contractor shall support all non-Enterprise Tier 2 networks and systems. The contractor may be tasked to perform support on Tier 1 networks and systems if required in the TO.

6.5.1 SUBTASK 1 – SYSTEM ADMINISTRATION

The contractor shall provide administration, installation, operation, and maintenance on all USAFCENT supported network and support day-to-day technical operations of the Network Control Center (NCC). This support includes working with USAFCENT NOSC to integrate the deployed locations local network into the USAFCENT Enterprise

Network, organizational Client System Technicians (CSTs) on local area network and personal computer issues, and any other agency to provide the services required in the TO.

The contractor shall engineer, install, and maintain network equipment to support new and emerging requirements.

The contractor shall provide responsive services to include real-time network-level configuration control, network restoration, quality control and performance standards, status reporting, Master Station Log (MSL), and other actions required by policies, responsibilities, and operational procedures IAW the SPIN-C, and support all NOSC deployed projects.

The contractor is not authorized to delegate network rights and privileges without the approval of the NOSC or local base communication squadron commander. Network rights and privileges must be commensurate with roles and responsibilities as indicated in the TO.

6.5.2 SUBTASK 2 – DATA NETWORK SYSTEMS BACK-UP

The contractor shall conduct back-ups on firewalls, email servers, Domain Name Servers (DNS), domain controllers, and any other critical servers or applicable equipment as specified in individual TO. Back-up shall be done IAW the

SPIN-C or as specified in individual TOs.

6.5.3 SUBTASK 3 – SYSTEM ADMINISTRATION SERVICE DESK SUPPORT

The contractor shall maintain a service desk IAW the SPIN-C and local procedure. The contractor shall maintain, load, and administer servers, basic computer platform, software, firmware, and associative hardware. The service desk shall act as the first level of support for desktop, network, and server issues. Any incident that cannot be resolve shall be escalated to the NCC and then the NOSC. The contractor shall maintain compliance with the following DoD and

AF directives:

a. SPIN-C.

b. Guidance and directives issued in Communication Tasking Orders (CTO) and in Notices to Airman

(NOTAMs).

c. Associated DoD, AF, USCENTCOM, USAFCENT, and local instructions.

6.5.3.1 SUBTASK 3.1- CYBER SYSTEMS / SYSTEM ADMINISTRATION EQUIPMENT AND SOFTWARE

The contractor shall provide O&M of equipment and software required to support NCC operations. Primary and auxiliary equipment and software includes, but is not limited to:

a. Network Attached Storage - File Servers.

b. Netbackup.

c. Host Base Security System (HBSS)/McAfee.

d. Internal Mail Gateways.

e. Internal DNS, Windows Internet Name Service (WINS), Dynamic Host Configuration Protocol (DHCP).

f. Printer Servers.

g. Program Management Office (PMO) System Servers.

h. Bluecoat Proxy Server.

i. Internet Information Server.

j. Active Directory Federation Service (ADFS).

k. Active Directory Domain Controllers.

l. Exchange Servers.

m. Microsoft Collaborative Tool.

n. Microsoft Customer Relationship Management (CRM).

o. System Center Configuration Manager (SCCM).

p. SQL 2005 and above.

q. ActiveRoles Server (ARS).

r. Remedy.

s. Microsoft servers.

t. Other equipment and cabling necessary to support Layer 3 and 4 of OSI model of networking.

u. Virtualization technologies.

6.6 TASK 6 – CYBER TRANSPORT

AFCENT has identified that cyber transport and network operations are merging fields as IP routing expands. They are called out separately in this requirement, in part, to recognize the need for support for legacy systems.

6.6.1 SUBTASK 1 – TECHNICAL CONTROL

TCF are operated as part of the Defense Information Infrastructure (DII). The contractor shall perform installation, operations, and maintenance of TCF.

The contractor shall perform the following Technical Control tasks in compliance with:

a. Policies, responsibilities, and operational procedures IAW the SPIN-C and DISA Circular 310-70-1.

b. Applicable DISA standards.

The contractor shall fabricate, troubleshoot, and repair interfaces on technical control equipment including, but not limited to, the following interfaces:

1. RS-449/422

2. MIL-STD-188-114

3. RS-530

4. RS-232

5. Conditioned Diphase (CDI)

The contractor shall provide O&M of equipment required to support TCF operations. Primary and auxiliary TCF equipment includes but is not limited to:

a. Routers and switches.

b. NET Promina.

c. Cryptographic equipment.

d. NRZ to CDI converters.

e. Patch panels and maintenance panels.

f. Modems to include Canoga Perkins and Pargain.

g. Global Positioning System (GPS) time and frequency systems.

h. Firebird 6000/8000, TBERD 6000/5800, cable testers, multimeter, and oscilloscope.

i. Network monitoring suites (SolarWinds).

j. Other equipment and cabling necessary to support signal routing and processing.

6.6.2 SUBTASK 2 – CIRCUIT ACTIONS AOR CIRCUIT ACTION SUPPORT

The contractor shall perform the Circuit Actions tasks IAW DISAC 310-70-1 and the task/delivery order. The contractor shall support the day-to-day operations of the Circuit Management Office (CMO).

6.6.3 SUBTASK 3 – SQUADRON LEVEL CIRCUIT ACTION SUPPORT

The contractor shall perform the Circuit Actions tasks IAW DISAC 310-70-1 to support the day-to-day operations of the TCF.

6.6.4 SUBTASK 4 – NETWORK/LONG-HAUL USAFCENT TIER 1 TRANSMISSION AND TRANSPORT

MONITORING

The contractor shall provide monitoring and analysis of Transport Network/Long-haul USAFCENT Tier 1 transmission systems, which include multiplexers, links, trunks, and circuits.

6.6.5 SUBTASK 5 – NETWORK OPERATIONS

The contractor shall perform engineering, installation, operations, and maintenance of different types of IP based routers and switches as directed in individual TOs.

The contractor shall use USAFCENT provided standard network devices for routing and switching. The contractor shall maintain standard USAFCENT approved operating systems on these devices. The contractor shall configure

Tier 2 routing and switching devices for optimal operations IAW NOSC Standards.

The contractor shall engineer, install, and maintain network equipment to support new and emerging requirements.

The contractor shall provide responsive services to include real-time network-level configuration control, network restoration, quality control and performance standards, status reporting,…