80SSC023K0001_Attachment J-3 Performance Measures.pdf
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- 80SSC023K0001
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Outcome Incentive Stakeholder Outcome PWS Para. No. Standard Acceptable Quality Levels Inspector Method of Inspection, Frequency Performance Incentive
Provide equipment that meets delivery requirements.
3.2 Equipment delivered safe
and ready to operate IAW the provisions of Section 3.2 and relevant sub-sections, including all required attachments.
98% of equipment delivered as required.
COR/TM 100% Inspection
Continuous observation
Review of all customer complaints.
Positive CPARS evaluation, Award Term Options.
Deliver equipment within the stated time frame.
3.2.4 Equipment delivered as
scheduled with NASA, IAW Section 3.2.4.
95% of equipment delivered when required.
COR/TM 100% Inspection
Continuous observation
Review of all customer complaints.
Positive CPARS evaluation, Award Term Options.
Provide familiarization training as specified.
3.5 Familiarization training
provided to NASA operators IAW the provisions of Section 3.5.
95% of employees trained within the specified timeframe.
COR/TM 100% Inspection
Continuous observation
Review of all customer complaints.
Positive CPARS evaluation, Award Term Options.
Perform required maintenance services to maintain the equipment in a fully operational condition
(PM).
3.6 Scheduled Preventive
Maintenance accomplished within one week of the manufacturer's specified timeframe.
90% of scheduled PM's completed within the specified timeframe.
COR/TM 100% Inspection
Continuous observation
Review of all customer complaints.
Positive CPARS evaluation, Award Term Options.
Perform required maintenance services to return the equipment to a fully operational condition
(CM).
3.6 Equipment restored to fully
operational condition IAW the provisions of Section 3.6 and relevant sub-sections.
95% of CM's restored to service within the specified timeframe.
COR/TM 100% Inspection
Continuous observation
Review of all customer complaints.
Positive CPARS evaluation, Award Term Options.
Performance Inspection
PRS
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