Attachment_1_-_Performance_Work_Statement_(PWS)_Lab_Services.pdf

80SSC019R0006 - DRAFT PWS

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DRAFT PERFORMANCE WORK STATEMENT (PWS)

Appendix A Historical Workload and Estimated Future Requirements

Appendix B Historical Materials

Appendix C Definitions & Acronyms

Appendix D Performance Requirements Summary

Appendix E Off-site Services

LABORATORY SERVICES CONTRACT (LSC)

DRAFT PERFORMANCE WORK STATEMENT (PWS)

for

NASA John C. Stennis Space Center, Mississippi

NASA Michoud Assembly Facility, Louisiana

June 2019

LABORATORY SERVICES CONTRACT (LSC)

SCOPE

The National Aeronautics and Space Administration (NASA) has a requirement for laboratory services, which are not inherently governmental functions. This Performance Work Statement (PWS) describes services that are neither inherently governmental nor personal services in nature.

These services are required by NASA to support its roles and missions at the John C. Stennis Space Center (SSC), Mississippi, and Marshall Space Flight Center’s (MSFC) Michoud Assembly Facility (MAF), Louisiana. One Contractor will provide laboratory services to both locations, SSC and MAF. The Contractor shall manage and be responsible for providing all services, equipment and supplies, except as provided as Government Property, to implement this PWS.

The LSC PWS consists of Core Service Operations and Indefinite Delivery and Indefinite Quantity (IDIQ) requirements spread among the following work elements: Contract Management, Logistics, Safety, Health and Environmental, General Laboratory Services, Metrology Assurance, Measurement Standards and Calibration Services, Gas and Material Analysis Services, Mechanical Test Services, Environmental Laboratory Services, * Natural Resources Services, and Stennis Institutional Geographic Information System (SIGIS) Services.

*Natural Resources activity for this contract is Wetland delineations/assessments, which are covered under the Clean Water Act Section 404; 40 CFR 22, 230, 231, 232 and 233. Delineations/assessments are inclusive of reports and calculations of credits. This is an on-demand only activity with an average of four (4) occurrences per year.

NASA may issue IDIQ Task Orders under the LSC on behalf of other Federal, State, commercial tenants or non-commercial tenants.

Table of Contents

1.0 CONTRACT MANAGEMENT

1.1 Contract Administration

1.1.1 Management General Requirements

1.1.2 Documentation and Records Management

1.1.3 Information Technology

1.1.4 Emergency Management

1.1.5 Staffing and Training

1.2 Technical Management

1.2.1 Production Support (MAF only)

1.2.2 Task Order Formulation

1.3 Business Management

1.3.1 Resources and Financial Management

1.3.2 Work Control Management

1.4 Business Development

2.0 LOGISTICS AND PROPERTY MANAGEMENT

2.1 Logistics Scope

2.1.1 Receiving and Inspection

2.1.2 Transportation and Moving

2.2 Property Management

2.2.1 Supply and Material

3.0 SAFETY, HEALTH, AND ENVIRONMENTAL

3.1 Safety and Risk Management

3.2 Quality Assurance and Reliability

3.3 Environmental Health

3.3.1 Industrial Hygiene

3.3.2 Health Physics

3.4 Contamination and Foreign Object Debris Program (MAF Only)

4.0 LABORATORY SERVICES

4.1 Laboratory General Services

4.2 Metrology Assurance

4.3 Measurement Standards and Calibration Laboratory

4.4 Gas and Material Analysis Services

4.5 Environmental Laboratory Services

4.6 Stennis Institutional Geographic Information Systems (SIGIS)

1.0 CONTRACT MANAGEMENT Description

Performance Work Statement (PWS) Section 1, Contract Management, identifies the overall management and business administrative duties that cannot be identified for the performance of a single PWS functional area, or are applicable to, or related to performance of all of the functional areas described in the PWS. The Contractor ultimately has the responsibility to establish and maintain its contract management program to meet the requirements of this PWS, and to innovatively and effectively respond to dynamic institutional and direct mission support requirements, in a cost effective and customer oriented manner.

Definitions

Definitions for the entire PWS are located in Appendix C (Acronyms and Definitions.) The latest edition of Merriam-Webster Dictionary will be used for defining words not specifically addressed.

Acronyms

Acronyms for the entire PWS are located in Appendix C (Acronyms and Definitions.)

Limitations, Restrictions, and/or Special Conditions

1. Authority

The PWS describes several interfaces between the Contractor and the Government. However, nothing in the PWS is intended to supersede official channels of communication through the Contracting Officer (CO) and the Contracting Officer’s Representative (COR). Only a CO has the authority to make any commitments or changes that affect price, quality, quantity, delivery, or in any way direct the Contractor or its subcontractors to operate in conflict with the contract terms and conditions.

2. Core Service Operations

SSC & MAF requirements listed in this PWS are considered Core Service Operations or “Core” with the exception of those elements identified as IDIQ.

3. Indefinite Delivery Indefinite Quantity (IDIQ)

Requirements considered IDIQ will be issued in accordance with contract Clause H.7, NASA FAR Supplement (NFS) 1852.216-80, Task Ordering Procedure. They include, but are not limited to, Laboratory Services included in Section 4 of the PWS. Examples include but are not limited to hardware testing and test operations support, manufacturing support, or special type and tenant/user (Government or Commercial) requirements of similar scope.

Support to initiate IDIQ work, which includes but is not limited to business and technical management, shall be Core and fall within PWS Section 1. The Contractor shall maintain adequate staffing to ensure they can adhere to Clause H.7 Task Ordering Procedures (NFS 1852.216-80.) Any proposal cost for IDIQ support necessary to initiate the work to establish a task order shall be considered core.

The Contractor shall be responsible for providing IDIQ services within any functional area of the

PWS.

4. Directives

It is the Contractor’s responsibility to remain cognizant of and compliant with the most current version of applicable Federal, State, and local laws and regulations, Presidential Executive Orders, NASA Policy Directives (NPD), NASA Procedural Requirements (NPR), John C. Stennis Space Center (SSC), Michoud Assembly Facility (MAF), and George C. Marshall Space Flight (MSFC) Centers’ Policy Directives, Procedural Requirements, Work Instructions (WI), Permits, and all attachments of this PWS. When two or more directives or instructions apply, Contractor personnel shall comply with the more stringent of the directives or instructions.

The most current versions of NPDs and NPRs can be found in the NASA Online Directives Information System (NODIS) at: http://nodis3.gsfc.nasa.gov/Rpt_current_directives.cfm

The most recent version of SSC’s SPDs and SPRs can be found in NODIS at:

http://nodis3.gsfc.nasa.gov/SSC_list.cfm

The most recent version of MSFC’s MPDs and MPRs can be found in the following Directives Management System at:

https://dml.msfc.nasa.gov/directives/component/main?dmfClientId=1378760668236

Other related documents can be found in Attachment 7, Reference Library.

5. Deliverable Reports Documentation (DRD)

Deliverable Reports Documentation includes automated completed reports and documentation required by all PWS sections. DRDs shall be submitted into the Government-provided Contract Deliverable System (CDS) by the dates identified in each DRD.

6. Hours of Operation

Normal business hours for SSC and MAF are 7:00 AM to 3:30 PM, Monday through Friday, except Federal Holidays. NASA and its tenants’ requirements will dictate the Contractor’s work hours and if applicable may include 24-hour, 7 day per week operations. For example, operations that require hours outside of normal work hours have averaged twice a month with the majority of the work supporting the Gas and Material Lab. Program requirements and schedules will dictate types and quantities of skills and work hours.

7. Interface with the Government, Tenants, and Other Contractors

The Contractor shall schedule and arrange work so as to cause the least interference with the normal occurrence of Government or tenant business and mission. Where interference is unavoidable, the Contractor shall make every effort to minimize the impact of the interference and its effects. The Contractor shall be aware of on-going operations, production, manufacturing and propulsion testing, as well as planned outages that may impact scheduling. Interface may require the Contractor’s participation in meetings/teleconferences on a routine basis.

Short-term technical tasks may require the Contractor to provide highly specialized technical personnel or services for special designs when necessary.

The Contractor shall reschedule any work the CO/COR deems necessary to avoid unacceptable http://nodis3.gsfc.nasa.gov/Rpt_current_directives.cfm http://nodis3.gsfc.nasa.gov/SSC_list.cfm https://dml.msfc.nasa.gov/directives/component/main?__dmfClientId=1378760668236 https://dml.msfc.nasa.gov/directives/component/main?__dmfClientId=1378760668236 disruption to Government or tenant business. Rescheduling under these conditions shall not be at any additional cost to the Government. The Contractor shall maintain documentation of approval of work rescheduling from the customer and provide to CO or COR upon request.

All waste materials generated in the performance of this contract will be disposed of by NASA’s service contractor.

8. Access

Due to additional restrictions for access control in the SSC Test Complex Area or the MAF Manufacturing Facility, the Contractor shall be required to complete additional training as necessary to obtain access to restricted areas. See NASA/SSC SOI-8080-0040, Test Area Access Control and SOI-8080-0029, Contractor Interface/Access.

Daily access to perform work may be restricted during testing or manufacturing operations; therefore, the Contractor is expected to be aware of test and special manufacturing schedules and shall be flexible to reassign workers to alternate work tasks when access is denied. At MAF, the Contractor is responsible for obtaining permission for access in manufacturing areas from the appropriate supervisor responsible for that particular area.

At both Centers, various Tenant and Program related facilities/areas require prior approval before initiating work. It is the Contractor’s responsibility to schedule and receive approval from the Tenant/Program representative prior to initiating such work.

1.1 Contract Administration

Description

Section 1.1, Contract Administration, identifies the overall contract administrative duties that are applicable to, or related to, performance of all of the functional areas described in the PWS.

General Requirements

The Contractor shall provide all contract administration functions to ensure that all PWS requirements are accomplished. General administration requirements include, but are not limited to, the following:

Vehicles

Contractor employees at NASA facilities shall be subject to appropriate state regulations and Center vehicle policy and procedures. Roadworthy vehicles must be insured, state registered, and licensed. All Contractor and subcontractor employees shall hold a valid state driver’s license and any other licenses that may be required to operate vehicles and equipment on the government sites.

Logos and NASA Communication Standards

NASA Emblems Use of NASA emblems/devices (i.e., NASA Seal, NASA Insignia, NASA logotype, NASA Program Identifiers, NASA Flags, and the Agency’s Unified Visual Communications System) are governed by 14 CFR Part 1221.

Any proposed use of such emblems/devices shall be submitted to SSC or MAF/MSFC Office of

Communications for review and approval in accordance with such regulations.

Replacement, Modernization, and Renovation

During the term of the contract, the Government may replace, renovate, or improve equipment, systems, facilities, components, and fixtures at the Government’s expense. All replaced, improved, updated, modernized, or renovated equipment, facilities, components, and systems shall be maintained and operated, by the Contractor within the scope of the contract unless such changes result in an increase in requirements; at which time, the Contractor shall notify the CO.

Performance

Work required under this contract will be expressed in the form of performance requirements.

Performance requirements are further defined in terms of performance objectives, performance measures, and performance standards. A performance objective is defined as a statement addressing the outcomes desired by the Government. Performance measures are defined as characteristics or attributes of achieving the performance objective that will be measured. Each performance measure has an assigned standard, i.e., a targeted level of performance. The basic performance objective, performance measures, and performance standards are identified in this PWS.

1.1.1 Management General Requirements

The Contractor shall provide all contract, business and technical management functions to plan, organize, implement, control, track, report, and deliver all requirements within the scope of the LSC as described in this PWS for NASA, tenant or resident agencies, and commercial customers. Technical Management (Section 1.2) functions necessary for IDIQ requirements are also included as part of the Core Service Operations.

General management requirements shall include, but are not limited to, the following:

1. For SSC and MAF, designate a single point of contact at each location for all contract operations.

This individual shall have the autonomy needed to successfully bind the Contractor and act as primary interface between the Contractor and the CO/COR. Subcontractors and/or teaming arrangements shall integrate the management structure with the Contractor’s management structure.

The Contractor shall also be responsible for comprehensive subcontract management.

2. Perform technical, business, and safety functions to plan, implement, track, report, and deliver the required products and services described in the PWS and contract.

3. Complete requirements of this contract so work performed satisfies the following: fully meets the performance objective of the contract, is performed within the schedule, is accomplished within the cost estimate and is accomplished in a safe, professional, and high quality manner.

4. Apprise the CO and COR immediately of any issues that could have an adverse impact on successful performance of the contract requirements.

5. Provide financial data and other related business information only to the CO, COR, or designated representative as requested in support of planning, formulation, execution, reporting, budget calls, incremental funding actions, and other requests for contract financial information. Other requests may entail, but are not limited to cost estimates and analysis; basis of estimate detail; cost breakdowns per project, task, PWS, building location or site, etc. Information shall be accurately presented in a format that is understandable by requester and submitted by the requested date.

6. Continue to examine requirements with a goal to reduce operational costs by:

a. Performing cost-trade analyses on proposed improvements.

b. Identifying, recommending, and implementing improvements/innovations in coordination with the COR.

c. Recommending new or changing requirements based on a cost avoidance trade-off.

d. Provide continual efficiency improvements.

7. Assure the proper handling of sensitive and proprietary data to include but not limited to

Government or third party data access, use, disclosure, reproduction, transmission, storage, and disposal activities.

8. Establish and sustain effective labor relations while using prudent business practices to ensure best value to NASA.

9. Develop and execute an effective management approach to ensure a strong technical foundation and an organizational structure, which stresses the flexibility and adaptability necessary to respond to dynamic requirements.

10. Develop and execute a management approach that results in employees’ work areas being safe, clean and orderly.

11. Stennis Space Center has been established as an OSHA-recognized Voluntary Protection Program

(VPP) Star Site. Therefore, the Contractor must receive a satisfactory OSHA evaluation within 18 months of contract start and maintain VPP Star status at SSC.

12. The Contractor shall be certified to AS9100 and maintain compliance to the SSC Quality Management System and the Environmental Management System (NPR 8553.1).

13. Develop and execute a management approach that ensures Contractor personnel conduct themselves in a proper, courteous, and business-like manner. Contractor personnel shall wear attire, which is neat, clean, and suited to the work or situation being performed such as personal protective equipment (PPE). Contractor personnel who interact with others concerning safety or emergency activities shall be able to communicate verbally in the English language.

14. SSC Only: Facility Manager Program (FMP) – The Contractor shall participate in the FMP in accordance with SCWI-8830-0001, Facility Manager Program Handbook. The program helps to ensure a safe, healthy, and efficient workplace for all NASA SSC building occupants and provides for centralized reporting of facility issues.

MAF Only: Contractor will coordinate with MAF Operations and Maintenance (O&M) contractor and NASA office to ensure a safe, healthy, and efficient workplace. Facility maintenance issues will be reported via the centralized reporting system to the MAF O&M contractor. Facility modifications and additions will be reported to the MAF O&M POC, COR and CO.

15. Ensure requested support and information is provided during internal and external audits and investigations performed by Government agencies or other authorized entities.

16. Work collaboratively with other NASA contractors in residence to ensure timely and effective execution of requirements. The Contractor shall develop overarching Associate Contractor

Agreements (ACA’s) in accordance with Section H.12, to facilitate integrated working relationships.

17. Provide instructions via customer interface (web-based, publication, etc.) for customers at SSC and

MAF to request services, and provide customer service feedback to the Contractor.

1.1.2 Documentation and Records Management

General Information

The Contractor shall provide a comprehensive records and files management program that will provide for the appropriate filing, storage, retrieval, and disposition of all records. A documentation plan for operation of the program shall be developed by the Contractor and submitted to the Government as specified in DRD DM01. The plan shall be prepared to comply with established records management regulations and guidelines.

The Contractor shall follow record management rules in accordance with NASA standards listed in this section.

All logs, records, files, databases, and workload data identified in the PWS shall be maintained and updated throughout the life of the Contract and as otherwise may be required by law, or regulatory authority, or policy.

Records shall be available for review by the CO, or designated technical representative and auditors, and upon termination of the Contract, all NASA-owned, Contractor-held records shall be turned over to the Government in a format to be determined by the CO at that time.

Documentation, which includes, but is not limited to, plans, manuals, reports, drawings, and procedures conforming to NASA standards, shall be maintained, archived and stored in the repository appropriate to the type of documentation as described below.

In accordance with the respective Center’s policy documents Document Preparation, Numbering, and Management, SPR 1400.1 and MSFC Records Management Program, MPR 1440.2 repositories will include the appropriate NASA electronic documentation systems, including but not limited to: NASA Technical Documentation System (Tech Doc), MSFC Integrated Document Library (MIDL), Design and Data Management System (DDMS), SSC Records Archive, and the Contract Deliverable System (CDS).

The Contractor shall utilize existing documentation to the maximum extent possible. The Contractor shall develop necessary documentation such as, but not limited to operating plans and procedures, maintenance and operating instructions, and other types of work instructions. The Contractor shall officially record and house all procedures and documentation in the appropriate NASA System in accordance with SPR 1440.1 and MPR

1440.2 and provide a complete index of Contractor procedures. Documentation and the document index shall be developed, managed, and maintained in accordance with NASA Standards listed in this section.

The Contractor shall manage and maintain records created for Government use or falling under the legal control of the Government, as well as new operational records and provide the Government or authorizing representatives’ access when requested. The Contractor shall utilize the Government provided databases to manage the Government records and perform retrieval as requested.

Procedures governing the retention, retirement, and destruction of official NASA records are specified in NRRS 1441.1, NASA Records Retention Schedules. NPR 1441.1 has been correlated to the NASA Agency Filing Scheme (AFS), which is contained in Appendix D of the NPR, and to the General Records Schedules (GRS) produced by the National Archives and Records Administration (NARA). NPR 1441.1 is available electronically from the NASA Online Directives Information System (NODIS).

The Contractor shall maintain NASA-owned/contractor-held records in accordance with Agency policies:

1. NPD 1440.6, NASA Records Management

2. NPR 1441.1, NASA Records Management Program Requirements

3. NRRS 1441.1, NASA Records Retention Schedules

4. MPR 1440.2, MSFC Records Management Program

5. SPR 1440.1, SSC Records Management Program Requirements

6. SPR 1400.1, Document Preparation, Numbering, and Management

7. Title 36 of the Code of Federal Regulations, Chapter XII, National Archives and

Records Management

8. NASA-STD-2822, Still and Motion Imagery Metadata Standard

The Contractor shall provide the Government or authorized representatives’ access to all records. All records shall contain supporting documentation to provide a complete audit trail. The Government reserves the right to inspect, audit and copy all records.

The Contractor shall deliver data that is fully readable without additional software and in a format acceptable to the Government.

1.1.3 Information Technology (IT)

The Government will provide to the Contractor desktop computers, telecommunications, network connectivity, and related services required in the performance of services covered by this Contract.

All requests shall be submitted to the respective Center’s Office of the Chief Information Officer (OCIO) for guidance and approval. At SSC, the Contractor shall use SPD 2800.1 for guidance. The Government will not provide computer services required for the Contractor’s internal operations such as corporate accounting or other Contract accounting.

Development, implementation, maintenance, and use of equipment, supplies, hardware, and software systems shall be in compliance with NASA Security of Information Technology, NPR 2810.1 as well as the respective Center’s policies SPD 2810.1, Information Technology (IT) Network Security, and MPD 2800.1, Management of Information Technology Systems and Services at MSFC.

IT Security

The Contractor shall ensure that its employees, in performance of the contract, complete annual NASA IT security training by the designated due date. The Contractor shall use the System for Administration, Training, and Educational Resources for NASA (SATERN) or the current NASA training system to meet this requirement. The Contractor shall ensure its employees adhere to NASA IT Security policies, procedures, computer ethics, and best practices.

Security of LSC IT resources shall be in adherence to NASA Agency and the respective Center’s IT Security standards as outlined in NPR 2810.1, SPD 2810.1, and MPD 2800.1. The Contractor shall implement and provide an Information Security Management Plan as specified in DRD PT01for all personnel and IT components (Including Contractor or Government owned, maintained, or operated).

NASA IT security personnel will have the authority to conduct security reviews at all Contractor locations that possess or use NASA data, or that operate, use, or have access to, NASA information systems. NASA data is defined as any data which is collected, generated, maintained, or controlled on behalf of NASA. This includes any methods used in the generation of said data. There should be no expectation of privacy when utilizing the Centers’ networks.

These responsibilities shall extend to equipment that is acquired by the Contractor in support of the performance of the contract. All computer systems shall have virus protection and regular vulnerability scanning. IT security vulnerabilities shall be appropriately identified and remediated. IT security incidents shall be reported in accordance with DRD PT01. The Contractor shall assist the Government in maintaining a level of security that minimizes the threat of unauthorized access to IT resources and the destruction of NASA data.

Communications Systems

The Contractor shall use the existing assigned radio frequencies for the respective PWS section functions, and shall be responsible for efficient communications on these frequencies. These frequencies are jointly used by other organizations and tenants site wide. All communications shall be effectively and efficiently accomplished. NASA will perform radio and frequency management. The Contractor shall be required to use encrypted radios if deemed necessary by the Government.

Desktop Hardware/Software

The desktop IT hardware and standard software suite, as defined within NASA-STD-2805 and NASA-STD- 2804, required to support the LSC Contractor will be provided by NASA. The LSC Contractor shall provide access to Government provided IT resources as needed for repair, inventory control, and/or configuration management. All software licenses shall be licensed to the Government.

LSC Support Systems

The Contractor shall utilize existing IT Systems, software, databases, and files in performance of this contract.

The Attachment 3, Government Furnished Property, contains the initial list. DRD LS01 will require the Contractor to submit an annual update to this list.

The Government may define additional systems in the future as required. Any new or existing system, database, spreadsheet, or other file that contains NASA data must follow the requirements of the following, but not limited to NPR 7150.2B, NASA Software Engineering Requirements, NPR 2841.1, Identity, Credential, and Access Management, and NPR 2800.2, Electronic and Information Technology Accessibility as well as all applicable documents.

The Contractor shall function as an end user for existing Center and Agency systems. The Contractor shall also have some responsibility for administration, development, operation, and maintenance of lab services software and IT systems, ensuring NASA IT security requirements are met for other new or existing systems directly supporting the contract.

The LSC will provide ongoing software and database administration operations and support for existing lab services IT systems that were developed on Government provided equipment. The LSC will also be responsible for application and database/interface design, development, implementation, and maintenance of the lab services products produced in the performance of the LSC.

The LSC shall implement configuration management of the application and database components of lab services products. No records shall be deleted from a database without the written consent of the COR.

The third party OCIO/IT Contractor, responsible for data center hosting, will provide the systems administration and configuration management support for Government furnished hardware to all lab services systems except for internal lab services systems. The LSC shall be solely responsible for all support and maintenance of internal lab services systems.

All lab services software and IT system configuration changes and upgrades shall be approved by the appropriate Government Configuration Control Board (CCB) prior to implementation.

The Contractor shall maintain, implement, execute and manage all machine controlled, tooling, engineering specific, and machine-operated software. This includes documentation, execution, and maintenance of software processes. The Contractor shall ensure that software acquisitions or developments meet NASA’s criteria per NPR 7150.2B, NASA Software Engineering Requirements.

The Contractor shall ensure that when a Commercial-Off-The Shelf (COTS) or open source software component is to be acquired or used, the following conditions are satisfied:

1. The requirements that are to be met by the software component are identified.

2. The software component includes documentation to fulfill its intended purpose (e.g., usage instructions).

3. Proprietary, usage, ownership, warranty, licensing rights, and transfer rights have been addressed.

4. Future support for the software product is planned.

5. The software component is verified and validated to the same level of confidence as would be required of the developed software component.

The Contractor is required to furnish all hardware and software necessary to meet contract requirements that is not provided by the Government such as: human resources, corporate purchasing, corporate accounting, or other contract accounting functions necessary to execute the scope of the

LSC.

The Government may at any time access lab services databases and review any information contained therein.

Lab services data, including all changes made under this contract, is Government property, for the exclusive use of the Government, and may not be transferred to another location, in any form, or used by the Contractor for any purpose except for work performed under this contract.

1.1.4 Emergency Management

(Note: Post disaster activities related to removing debris or facility modifications shall be authorized on an IDIQ basis.)

Description

Emergency management includes all activities related to creating and implementing an emergency management program comprised of actions required prior to and during a disaster. This includes but is not limited to providing personnel for preparation activities who may remain working during the emergency event.

General Requirement

The Contractor shall provide and maintain services to support NASA Emergency Management Preparedness at MAF and SSC.

The Contractor’s obligation may include resolution of unusual or emergency situations. The Contractor may be required to assist NASA, within the general scope of work, but in currently unidentified ways, in preparation for or in response to emergencies. Obligations under this requirement shall only arise when one or more of the criteria in FAR 18.001 are met, enabling NASA to utilize “Emergency Acquisition Flexibilities of FAR 18.2. If the CO determines that the emergency preparedness and response requirements result in changes to the contract, all contract adjustments will be processed in accordance with the changes clause of this contract.

Emergency Preparedness

1. The Contractor shall designate a single point of contact that supports SSC and MAF with all emergency preparedness planning and implementation as well as interfaces with the SSC and MAF NASA Emergency Director/Managers or other appointed officials.

2. The Contractor shall provide a response capability that can communicate and support any declared emergency, Presidential Declaration of Disaster or an Incident of National Significance in accordance with NPR 8715.2B, NASA Emergency Management Program Procedural Requirements.

3. The Contractor shall participate in the operational process verification reviews of existing plans to ensure the Emergency Management Plans (EMP) (SSC SPLN-1040-0006; MAF IMSC-Plan- 003D) and any other emergency plans adequately address evacuations, sheltering, post-disaster response and recovery, deployment of resources, interoperable communications, and warning systems.

Continuity of Operations

The Contractor shall provide and maintain laboratory services to support both SSC and MAF Continuity of Operations Plan (COOP) in accordance with SPLN-1040-0006, SSC Emergency Management Plan and AS60- OI-012, MAF COOP. When the Contractor is providing support in a post emergency timeframe, the activities related to the emergency shall be authorized on an IDIQ basis. All other COOP activities will be considered Core service operations.

The Contractor shall:

1. Support the development and implementation of an appropriate COOP at the locations identified in the COOPs.

2. Provide a high level of readiness that in the event of a declared emergency that can accomplish the following:

a. Implementation with and without warning.

b. Achieving operational status within four (4) hours of activations.

c. Maintaining sustained mission essential operations for a minimum of thirty (30) days.

d. Utilizing existing and available field infrastructure where practical.

e. Assuring the continued operation of identified mission essential infrastructure and operations.

1.1.5 Staffing and Training

The Contractor shall provide adequate staffing levels with the required training and development to maintain core competencies, enhance performance, and advance capabilities to meet contract requirements. The Contractor shall develop testing associated with training courses that require testing as proof of employee’s skill and competence with their job function. The Contractor shall maintain training records on all employees.

The Contractor shall ensure applicable training is compliant with all sections of the PWS. If additional training is required, that is not included in the PWS, it may be conducted on an IDIQ basis. The Contractor shall also provide such training to NASA, NASA contractors, and users/tenants as applicable to meet contract requirements.

The Contractor shall use the NASA-provided automated system to record training provided and document certifications. The Contractor shall determine the frequency of training required to ensure personnel certifications and recurrent training are kept current for employees. The training may consist of Government-furnished or Contractor-developed training materials; however, the training materials may be audited by the

COR.

The Contractor shall be responsible for all expenses associated with training to include, but not be limited to state fees, license fees, certification fees, and transportation and lodging fees.

The Contractor shall ensure all contract employees take the following required training (within 30 days of employment): Sensitive But Unclassified Awareness Training, IT Security, New Employee Safety and Health Orientation Training, Area Access training (only for employees needing access to the test complex), Asbestos in the Workplace, Electrical Safety Awareness, SSC Hazard Communications for Office Workers and SSC Office Ergonomics.

1.2 Technical Management

The Contractor shall provide technical management for the integration of PWS functions and activities.

The Contractor shall perform production support and task order formulation functions for all work within this contract to include all IDIQ/task order work.

All IDIQ Task specific performance requirements shall be pre-priced and/or negotiated in advance and awarded as firm fixed price tasks through the NASA task order system and identify the performance requirements, completion schedule, funding constraints, and the contractor shall adhere to all not to exceed cost limits. At the end of the performance period or at the end of a project, any element of work not accomplished under the task order shall be removed from the task order along with the residual value prior to task order close out and the contractor shall only be allowed to invoice for the work accomplished under the task order.

1.2.1 Production Support (MAF only)

For MAF customers/tenants, there is a NASA Productions Support Systems Manager (PSSM) to coordinate the use of the contractor to provide laboratory services through the IDIQ system. The contractor shall work with the PSSM and the customers/tenants for these requirements.

1.2.2 Task Order Formulation

Task order formulation represents minimum actions that must occur to support decision making prior to task implementation. A task order initiation activates project formulation. The Contractor shall provide formulation assistance prior to actual project implementation. The Contractor shall provide preliminary information during formulation process to include but not limited to the following:

1. Assist with defining and refining requirements

2. Evaluating technical considerations including how best to define the requirement to fall within the scope of this PWS

3. Preparing Rough Order of Magnitude (ROM) estimates (i.e provide customers with approved unit prices for work to be accomplished, provide the approved hourly rates or overtime rates if applicable, or address any expedited cost associate with their requirement.)

NOTE: For initial IDIQ task order process cost estimation, the Contractor shall refer to Task Order Procedures (NFS 1852.216-80)

4. Develop supporting documentation to include but not limited to, presentation data, briefing charts, and/or risk-based analysis, etc. (i.e. are there areas within the requirements that need to be addressed such as if the items cannot be calibrated and must be sent for repair prior to calibration.)

1.3 Business Management

The Contractor shall perform resources and financial management, work control, and scheduling for the integration of PWS functions and activities. This includes monitoring and reporting progress on the performance of each task order as necessary to ensure compliance with the scope of work and not to exceed value.

1.3.1 Resources and Financial Management

The Contractor shall employ sound financial management practices and systems while utilizing flexible and innovative procedures to maximum extent practical to ensure compliance with Government monthly invoicing, charging and reporting for the completion of work requirements. The Contractor shall operate within the contract value and each individual Task Order award amount. The Contractor shall be responsible for providing financial services that comply with the NASA financial systems requirements outlined below to satisfy applicable reporting requirements.

The Contractor’s system shall interface with NASA financial systems to provide financial reports to comply with the NASA’s financial reporting requirements. Monthly submission of financial reports for Task Order progress for processing of invoices shall be distributed based on the functional definition specified in the latest version of NPR 9501.2 or other approved method. The Contractor shall also provide a monthly accrual report, based on these reporting requirements for the projected work authorized by an approved task order. The accrual calendar shall coincide with the Contractor’s fiscal month calendar and will be accepted as the NASA monthly accounting calendar for accrual purposes. The NASA Office of the Chief Financial Officer must approve the accrual method including any changes. The Contractor’s system shall provide the ability to quantify the dollar value, broken down by customer code, PWS and Center (MAF or SSC) by Core and individual Task Orders. The Contractor’s system shall provide workforce data by work year equivalent and hours at the same level as the dollar values are reported.

The detailed financial report of progress shall be provided monthly for inclusion in NASA’s financial systems in an electronic flat file format.

The Contractor shall conduct a monthly financial resources review (reference PC04) to provide insight into financial performance and utilization of resources.

The Contractor shall support requests for development of the government fiscal financial operating budget and other special budget exercises as required.

1.3.2 Work Control Management

The Contractor is responsible for providing a data management system and shall establish, implement, and utilize an integrated work control approach to create, schedule, approve, document, track and monitor all Core and IDIQ requirements from inception to close-out.

The Contractor shall:

1. Develop and maintain a work control process.

2. Plan and schedule requests to ensure resources are available to efficiently complete work requirements:

a. Within the specified or negotiated time limits/schedule

b. Within established performance standards

c. With minimal disruptions to the customer(s)

d. Within the funding limitation of the task order

e. Within the scope (statement of work) of the task order

3. Develop, implement, and maintain operational procedures for the customer interface(s) to provide accurate, timely, professional responses to requests, and to permit tracking of work in progress.

4. Identify schedule conflicts and work with affected customers/tenants to identify alternatives and/or seek resolution. If schedule conflicts involve work to be performed for itself or its affiliate, and/or if resolution is not achieved, the Contractor shall notify the COR and/or the CO. For the purposes of this requirement, the term “affiliate” shall include, but not be limited to, all members of Joint Ventures and their respective affiliates.

5. The Contractor shall schedule work for all customers in the order it is received. If a request for priority is made, the Contractor will assign priority unless a priority decision is required for work for itself or its affiliate. If a priority decision is required for work for itself or its affiliate, the Contractor shall elevate to the CO and COR for disposition. For the purposes of this requirement, the term “affiliate” shall include, but not be limited to, all members of Joint Ventures and their respective affiliates.

6. Develop, maintain, and make accessible to customers/tenants a Customers Guide of services

(Reference Attachment 16) to describe the full range of capabilities and services offered by the Contractor. The Customer Guide shall include, but not limited to:

a. Service and system descriptions

b. Operating characteristics

c. Operator certifications

d. Method by which customer feedback is collected and assessed

1.4 Business Development

The Contractor shall provide cost effective, timely, and efficient support for new mission development services to enable the accomplishment of the various roles and missions of the center.

2.0 LOGISTICS AND PROPERTY MANAGEMENT

The Contractor employees shall ensure that all services protect the integrity of the Government’s interest and that accountability of NASA real & personal property is accurately reported to the Center Supply and Equipment Management Officer (SEMO) or designated Representative.

The Contractor shall comply with all applicable regulations, policies, and procedures including the GSA Federal Management Regulation, 41 CFR 101, et seq, all 4000 series NPRs/NPDs, and the applicable documents listed in Attachment 7, Reference Library.

The Contractor shall utilize the NASA Property Disposal Management System (DSPL) of the Property, Plant, and Equipment (PP&E) System for the disposal of all NASA property. The NASA PP&E System will be used as the Agency's system of record throughout the Agency to identify and account for NASA-held controlled equipment. It includes equipment in use onsite by contractors regulated by the NASA Federal Acquisition Regulation (FAR) Supplement (NFS) § 1852.245-71, Installation-Accountable Government Property.

2.1 Logistics Scope

Logistics services outlined in this section include receiving operations, packaging and shipping operations, and transportation specifically for laboratory services.

The contractor shall ensure the pickup, delivery, loading, transporting, and unloading of items between and within MAF or SSC in a cost effective, timely and efficient manner. The contractor shall properly schedule and coordinate all courier service requests with customers. Daily routine courier services between SSC and MAF may be required. The contractor shall ensure proper control, protection, preservation, and disposition of move assets. The contractor is responsible for all transportation services required during the performance of this contract. The contractor is authorized to use the transportation, moving and hauling systems that NASA has established through its support contracts. However, NASA is not responsible for the coordination or ACA between contractors. NASA furnished vehicles are not included as part of this contract.

2.1.1 Receiving and Inspection

Scope

Receiving operations includes the identification of controlled equipment and subsequent tagging, processing of non-stock receipts for laboratory operations.

Requirements

1. The MAF or SSC Industrial Hygiene (IH) organization shall approve all hazardous materials prior to receipt and in accordance with established procedures.

2. All receiving and inspection shall be conducted according to NPR 1600.1, NASA Security Program Procedural Requirements and SPR 1600.1, Security Requirements Handbook and MPR 1600.1, MSFC Security Program Procedural Requirement.

3. The Contractor shall be responsible for inspection and tracking of their item/hardware at their assigned storage location.

2.1.2 Transportation and Moving

The contractor shall verify there is a valid work request that authorizes the transportation of equipment/materials being sent for analysis, calibration, test, investigation etc., between and within MAF or SSC regardless of the mode of transportation being used.

2.2 Property Management

The Contractor shall use the property management system that NASA has established through its support contracts.

The Contractor shall be responsible for the accountability, tracking, operation, and maintenance, of all assigned property in accordance with the SSC and MAF Property Management System as defined as their property use function. The user responsibilities of the Contractor are defined in paragraph (a) of the clause at 1852.245-71, Installation-Accountable Government Property (IAGP). They are further defined in the following property management directives and installation supplements to these directives.

Series 4100, NASA Materials Inventory Management Manual Series 4200, NASA Equipment Management Manual Series 4200.2, NASA Equipment Management System (NEMS) User’s Guide for Property Custodians Series 4300, NASA Personal Property Disposal

In accordance with the clause at 1852.245-71, Installation-Accountable Government Property, the Contractor is authorized use of the types of property and services listed below, to the extent they are available, in the performance of this contract within the physical borders of the MAF and SSC installations which may include buildings and space owned or directly leased by NASA in close proximity to the installation, if so designated by the CO.

(a) Office space, work area space, utilities, desktop or laptop computers, telecommunications, network connectivity, and related IT services required in the performance of services covered by this Contract. Government telephones are available for official purposes only; contractor employees must make other arrangements for unofficial calls.

(b) General and special-purpose equipment, including office furniture.

(c) Vehicles will not be provided by the Government for performance of this contract.

2.2.1 Supply and Material

The Contractor shall provide all necessary materials to operate the SSC and MAF laboratories and fully meet the requirements of technical performance, precision, traceability, timeliness, safety, and quality as further defined in this PWS.

Specific Government Furnished Equipment (GFE) identified by federal stock class is provided as identified on As-Is, List 2. The contractor shall determine the need to use this equipment in the performance of this contract. The Government will not authorize the repair or replacement of any GFE provided As-Is. If the contractor determines the equipment provided As-Is requires repair or replacement it will be at no cost to the Government. All equipment replaced by the contractor remains the property of the contractor.

http://www.hq.nasa.gov/office/procurement/regs/5245-end.htm

The contractor shall be responsible for the routine operations and minor maintenance cost of all equipment on List 1, to ensure its availability to perform at all times. Routine operations and minor maintenance costs are defined as onetime costs less than $1,000 per item per occurrence.

The maintenance and replacement of GFE as identified on List 1 shall be determined by CO or designee, and not the responsibility of the contractor.

3.0 SAFETY, HEALTH, AND ENVIRONMENTAL

Description

NASA is strongly committed to the safety and health of the workforce, teamwork, and integrity between organizations in order to achieve mission success. Safety requirements are a part of the occupational and environmental health of personnel and activities. NASA’s commitment is achieved by the following Safety, Health, and Environmental (SHE) critical elements:

1. Management leadership and employee involvement

2. System and worksite analysis

3. Hazard prevention and control

4. Safety, health, environmental training

5. Environmental compliance

These elements allow for the establishment of a highly skilled, diverse, and motivated workforce committed to achieving mission success. The NASA management team is committed to preventing human injury and ensuring the safety of all operations and products; the Contractor is expected to support these endeavors and demonstrate the same commitment.