SATPC0041727 TAB 04 4 SOW r.pdf
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- Attached to
- 2026 Service Contract for TEM Talos F200-S
- Solicitation number
- 80NSSC26938479Q
About this file
This is a Statement of Work for maintenance services on a FEI Talos F200S Scanning Transmission Electron Microscope (STEM), serial number D6342, located at NASA Glenn Research Center Lewis Field. The contract period runs from November 1, 2026, through October 31, 2027.
The Contractor shall provide one planned preventive maintenance inspection annually and make modifications, repairs, and adjustments to maintain original equipment performance specifications in accordance with manufacturer instructions. Major parts coverage including system software and applicable software upgrades for the current configuration are included. The Contractor may exchange or modify components when approved by the Contracting Officer or Contracting Officer's Technical Representative (COTR). All services must be performed by factory-trained service engineers and include labor, travel, living expenses, and replacement of all defective components, with exceptions noted in the Terms and Conditions of the service agreement. Additionally, the Contractor shall provide unlimited emergency service visits and unlimited technical phone support during regular business hours (8:00 a.m. to 5:00 p.m.) at no additional cost. For instrument breakdowns rendering the equipment inoperable, the Contractor shall make best effort to respond within two working days of service request notification. The Government may conduct basic maintenance such as cleaning and replacing apertures and o-rings, and may attempt simple adjustments or repairs under Contractor direction when beneficial to quickly resolve problems; however, the Contractor retains final responsibility for successful repairs.
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Text version
Statement of Work
The Contractor shall provide maintenance to maintain original equipment performance specifications on a FEI Talos F200S Scanning Transmission Electron Microscope (STEM) serial number D6342.
The Contractor shall provide one planned preventive maintenance inspections per year.
Modifications, repairs, and/or adjustments shall be made to correct deviations from the manufacturer’s stated performance when necessary, due to normal usage in accordance with the manufacturer's instructions. Major parts coverage including system software or software upgrades applicable to current configuration shall be included. The Contractor shall exchange or modify components when in the best interest of the Government and approved by the Contracting Officer or Contracting Officer's Technical Representative
(COTR).
In addition to the regularly scheduled maintenance visits, the Contractor shall provide unlimited emergency service visits and unlimited technical phone support at no additional cost during regular business hours (8:00am - 5:00 pm). In the case of breakdowns making the instruments inoperable, the Contractor shall make their best effort to respond within two (2) working days after the request for service from the Contracting Officer or Contracting Officer's Technical Representative (COTR).
The Government may conduct basic maintenance such as cleaning/replacing apertures and o-rings. Also, the Government may choose to attempt simple adjustments or repairs, under the direction of the Contractor, when it is in the Government's best interest to quickly correct problems; however successful repairs remain the Contractor's final responsibility.
All services shall be performed by factory-trained service engineers.
Service shall include labor, travel, living expenses, and replacement of all defective components with exception of those listed in Terms and Conditions of the service agreement.
Period of Performance: 11/1/2026 – 10/31/2027
Place of Performance: NASA Glenn Research Center Lewis Field
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