SATPC0036824 Tab 04 4 SOW.pdf
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- Attached to
- STC TWC 2024x Hardware Server Maintenance Support Renewal Federal contract opportunity
- Solicitation number
- 80NSSC25885525Q
About this file
This document is a Statement of Work (SOW) for a federal contract opportunity related to the migration and ongoing support of the TWC 2024x cloud-native instance.
The key requirements include: aiding the migration of users and models from the TWC 2022 instance to TWC 2024x, providing ongoing server admin sustaining support for the TWC 2024x instance, and delivering detailed reporting on sustaining support activities and TWC 2024x environment metrics. The contractor will use NASA's OCE Teamwork Cloud environments during the period of performance from the date of award through September 30, 2025.
The related federal contract opportunity is solicitation number 80NSSC25885525Q for "STC TWC 2024x Hardware Server Maintenance Support Renewal", issued by the National Aeronautics and Space Administration Shared Services Center.
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| File | Type | Posted |
|---|---|---|
| SATPC0036824 Tab 12 BNJ Redacted.pdf |
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5. Aid the migration of users and associated models from the TWC 2022 instance to TWC 2024x instance. Some training sessions for the users may be needed as part of the migration efforts.
6. Provide TWC 2024x Server Admin Sustaining Support:
a. Once NASA OCE Lead concurs the TWC 2024x instance is operational post-user migration, provide typical enterprise sustaining support to said TWC 2024x instance, including working with users to resolve issues as needed.
b. Communication with TWC user community will consist of at a minimum, but not limited to, advance notification of the system going down for planned or emergency maintenance, systems are unexpectedly down or experiencing problems, systems have been restored to normal functionality, and any other information the user community would benefit being situationally aware. Communication with user community will be via NASA task order manager approved email template.
5. Deliverables
For requirements 1-4 above, delivery of operational TWC 2024x cloud-native instance to the NASA task order manager via an Operational Readiness Review (ORR) prior to user migration.
For requirement 5 above, post-migration of users and associated models, summary report of migration activities and any outstanding issues and recommended forward action to be approved by NASA task order manager to close out this requirement.
For requirement 6 above:
a. Provide high-level breakdown of sustaining support activity metrics such as, but not limited to, hours per activity type, tickets/issues resolved, tickets/issues open and total cost per month.
b. System and User metric reporting as needed but at a minimum an annual report of the TWC 2024x environment:
i. Number of active users.
ii. Number of Projects/Resources.
iii. Number of Mission Directorates using TWC by Program/Project
iv. Number of models managed within
6. Applicable Documents/Background
N/A
7. Milestones
See section 5.
TWC 2024x Operational Readiness Review (ORR) prior to user migration.
Post-migration of users and associated models, summary report of migration activities and any outstanding issues and recommended forward action review.
Monthly sustaining summary tag-up with NASA task order manager.
8. Government-furnished property
All work performed shall use NASA’s OCE Teamwork Cloud environments in MCP.
9. Government-furnished information
The NASA MPC and OCE Teams will provide any information needed to the contractor in either a written or verbal format depending on availability.
10. Period of Performance
Date of award through September 30, 2025.
Technical Point of Contact Terry R. Hill Digital Engineering Program Manager NASA Office of the Chief Engineer / NASA HQ terry.hill-1@nasa.gov
Financial Point of Contact Pamela B. Throckmorton NASA Office of the Chief Engineer pamela.b.throckmorton@nasa.gov
File details come from the government source that posted it. Updated .