SATPC0036196 TAB 04 4 SOW.pdf
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- Attached to
- 2024 Service Contract for Thermo Fisher Scientific, Talos F200-S POP 11/01/24 To 10/31/2025
- Solicitation number
- 80NSSC24878736Q
About this file
The document is a Statement of Work (SOW) for a service contract to provide maintenance and support for a FEI Talos F200S Scanning Transmission Electron Microscope (STEM). The key details are:
The contractor shall provide one planned preventive maintenance inspection per year, make modifications/repairs as needed, and provide unlimited emergency service visits and technical phone support at no additional cost. The contract period of performance is from 11/01/24 to 10/31/2025. This is a sole source procurement to FEI Company, as they are determined to be the sole provider of this maintenance service. The North American Industry Classification System (NAICS) code is 811210 - Electronic and Precision Equipment Repair and Maintenance. The procuring center is NASA's Shared Services Center, and performance will be located at NASA's Glenn Research Center.
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Text version
Statement of Work
The Contractor shall provide maintenance to maintain original equipment performance specifications on a FEI Talos F200S Scanning Transmission Electron Microscope (STEM) serial number D6342.
The Contractor shall provide one planned preventive maintenance inspections per year.
Modifications, repairs, and/or adjustments shall be made to correct deviations from the manufacturer’s stated performance when necessary due to normal usage in accordance with the manufacturer's instructions. Major parts coverage including system software or software upgrades applicable to current configuration shall be included. The Contractor shall exchange or modify components when in the best interest of the Government, and approved by the Contracting Officer or Contracting Officer's Technical Representative (COTR).
In addition to the regularly scheduled maintenance visits, the Contractor shall provide unlimited emergency service visits and unlimited technical phone support at no additional cost during regular business hours (8:00am - 5:00 pm). In the case of breakdowns making the instruments inoperable, the Contractor shall make their best effort to respond within two (2) working days after the request for service from the Contracting Officer or Contracting Officer's Technical Representative (COTR).
The Government may conduct basic maintenance such as cleaning/replacing apertures and o-rings. Also, the Government may choose to attempt simple adjustments or repairs, under the direction of the Contractor, when it is in the Government's best interest to quickly correct problems; however successful repairs remain the Contractor's final responsibility.
All services shall be performed by factory-trained service engineers.
Service shall include, labor, travel, living expenses, and replacement of all defective components with exception of those listed below.
Parts not covered: third party software updates are provided if there are no charges, all system consumables expect FEG source, including: column sources, depositing and milling materials, GIS and other chemicals, gases and liquids, calibration and testing samples, wearable vacuum parts (Hot/Cold Cathode Gauges, pump seals), sample grids and similar carriers, disposables, apertures and small tooling, and aperture strips.
File details come from the government source that posted it. Updated .