Q&A_FINAL.docx

1. In the solicitation, it calls out “Technical Support and Administrator Training.”

0. For Technical Support…is HHS looking for the base Priority Support that Atlassian offers (L1/L2 tickets), or is HHS interested in more robust hand-on-keyboard Atlassian Administration (which we provide amongst other services)? HHS is looking a standard (L1/L2 tickets support only)

0. For Administrator Training, should we provide a quote for that as a separate line item? We provide this as well. If so, does HHS have a preference for on-site vs remote training? Do you know how many individuals will need administration training? It is an optional requirement, it needs to come as a separate line-item. We are looking more for license renewal/purchase only. We will not need the Administrator Training, most likely.

1. For the Atlassian licenses that are being renewed… (the ones with SEN numbers) were you the Technical Contact tied to those previously? – yes, Olexiy Karakcheyev is a technical Contact For us to build a quote, we would need to match the technical contact name/email/phone with those existing licenses.

Olexiy Karakcheyev, Olexiy.karakcheyev@hhs.gov, 202-205-4545

1. Would you be able to tell me the technical POC email address associated with these SENs:

2. SEN-10152514

2. SEN-10152516

2. SEN-10152517

2. SEN-10152518

2. SEN-12224098

2. SEN-2736919

2. SEN-2767937

2. SEN-3438510

Olexiy Karakcheyev, Olexiy.karakcheyev@hhs.gov, 202-205-4545

4. Please let me know the number of User Tier for quotation.

5. Is there an incumbent(s)? – Right Star, Inc

6. Contract Type? – Firmed Fixed Price

7. What is the value of the solicitation? – n/a

8. Will there be a multiple award? No

9. The BOM provided on FBO Solicitation #75P00119Q00393 is a bit confusing, as there are several items that are marked as needing new licenses that are already owned, so per Atlassian requirements and rules, these will need to be renewed or upgraded accordingly, and not purchased new; I’ve marked them on my listing here. Can you please confirm with the end-user (Alex/Olexiy) that the attached is what’s needed? Once you’ve confirmed everything, I can then get a quote to you for your bid.

Yes, we will need new licenses, no need in upgrading those that you marked as need to be renewed. I added a number of users in the spreadsheet attached. See all what is needed:

DELIVERABLES

Actions for Jira Service Desk, 500 users https://marketplace.atlassian.com/apps/1213697/actions-for-jira-service-desk?hosting=server&tab=overview HHS: New license