75N95022Q00122_SOW.pdf

Version 11-30-2016-1 FAR Part 11—Describing Agency Needs

GENERAL INFORMATION

Title of Project:

Maintenance and Repair Service for Sartorius Tissue Culture Robot

Statement of Need and Purpose:

The purpose of this requirement is to procure maintenance support services for Sartorius manufactured laboratory equipment owned and operated by the National Institute on Aging (NIA). The contractor shall provide all resources necessary to accomplish the tasks and deliverables described in this Statement of Work (SOW).

Background Information and Objective:

The National Institute on Aging owns an CompacT SelecT Tissue Culture Robot by Sartorius. This equipment is used by the Laboratory of Neurogenetics and requires maintenance to ensure continued full function and continuity of NIA research data.

Period of Performance:

4/1/22 thru 3/31/23

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall furnish all the necessary services, qualified personnel, material, equipment, and facilities, not otherwise provided by the Government as needed to perform the Statement of Work below.

Specific Requirements:

The Contractor shall provide the Government with maintenance and repair support for the following Sartorius instrument:

CompacT SelecT serial no: Quartz S871RSLAC

Maintenance and repair support shall include all labor, travel, and replacement parts necessary to provide preventative maintenance support, install new instrument software upgrades and train staff in use of the new software, and troubleshoot problems in person and via telephone Monday thru Friday from 9AM to 5PM East Coast time. Replacement parts and software upgrades provided must be Original Equipment Manufacturer (OEM) certified. Sartorius service engineers must be factory trained. There must be priority on-site response for the referenced equipment including; acknowledgement of repair requests within 24 business hours, and an onsite visit from a technician shall occur within 72 business hours.

LEVEL OF EFFORT:

Vendor staff will provide reporting transfer thru email.

GOVERNMENT RESPONSIBILITIES

When the Contractor is on-site for maintenance and repair support provision, the Government will provide workspace as well as access to a desktop computer and telephone for Contractor needs related to this requirement.

DELIVERY OR DELIVERABLES

The Contractor shall provide one report to the Government via email on a quarterly basis which details all maintenance and repair work performed for each instrument during the reporting period. The report shall be due on the last business day of each quarter

REPORTING REQUIREMENTS

The vendor is to provide reports which detail all maintenance and repair work performed for each instrument during the reporting period

OTHER CONSIDERATIONS

Travel:

No travel reimbursement is authorized for this requirement.

Key Personnel:

Vendor will provide a dedicated project manager to the government as a contact point for the services.

Information System Security Plan:

Not Applicable

Data Rights:

Not Applicable

Section 508—Electronic and Information Technology Standards:

The contractor shall comply with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220), August 7, 1998.

Publications and Publicity:

Not Applicable

Confidentiality of Information:

Not Applicable