Attachment 1 - Draft Statement of Work 75N91024Q00123.pdf

DRAFT STATEMENT OF WORK (SOW)

1.0 TITLE

NetApp Premier Support and Maintenance Renewal

2.0 SCOPE

The contractor shall provide NetApp hardware and software Premier Support and Maintenance in accordance with the original equipment manufacturer’s latest established service procedures, to include telephone and email access to technical support for use of program software and troubleshooting of the operating systems. All OEM Software updates and revisions shall be provided, to include: all minor updates and major upgrades that are released and/or recommended during the term of the support plan. The Contractor shall receive advance approval from the Government prior to the installation of all software updates/upgrades and revisions. Defective software shall be replaced at no additional cost to the Government. Covered items include the following:

Item # Controller SN Qty Part No. Description

Quantity 25 Disk Shelves, 24x8TB,7.2K,-QS, Last Swish Contract: 75N91022F00002

1 792231000122,792233000378 2 CS-4HR-REPLACEMENT

4HR PARTS

DELIVERY AND

REPLACEMENT

2 792231000122,792233000378 2 CS-NON-RETURNABLE-DRIVES

NON-RETURNABLE

DRIVES

(HDDS,SSDS)

3 792231000122,792233000378 2 CS-G1-SE-ADVISOR-ADD-ON SUPPORTEDGE

ADVISOR

Quantity 30 Disk Shelves, 24x6TB,7.2K,6G,-QS, Last Swish Contract: 75N91022F00002

4 792233000316,792239000067, 792239000098,792239000040, 792233000352,792240000873

6 CS-4HR-REPLACEMENT

REPLACEMENT

5 792233000316,792239000067, 792239000098,792239000040, 6 CS-NON-RETURNABLE-DRIVES

6 792233000316,792239000067, 792239000098,792239000040, 792233000352,792240000873

6 CS-G1-SE-ADVISOR-ADD-ON SUPPORTEDGE

Quantity 2 Disk Shelves, 24x8TB,7.2K-QS

7 792239000040,792240000873

2 CS-4HR-REPLACEMENT

REPLACEMENT

8 792239000040,792240000873

2 CS-NON-RETURNABLE-DRIVES

9 792239000040,792240000873

2 CS-G1-SE-ADVISOR-ADD-ON SUPPORTEDGE

Quantity 50 Disk Shelves, 24x8TB,7.2K,-QS, Last Swish Contract: 75N91022F00001

10 79792233000316,792239000067, 792239000098,792233000352

4 CS-4HR-REPLACEMENT

REPLACEMENT

11 79792233000316,792239000067, 4 CS-NON-RETURNABLE-DRIVES

12 79792233000316,792239000067, 4 CS-G1-SE-ADVISOR-ADD-ON SUPPORTEDGE

Quantity 20 Disk Shelves, 24x8TB,7.2K,-QS, Previous Contract: 75N91023F00001

13 79792233000316,792239000067, 6 CS-4HR-REPLACEMENT

REPLACEMENT

14 79792233000316,792239000067, 792239000098,792239000040, 6 CS-NON-RETURNABLE-DRIVES

15 79792233000316,792239000067, 792233000352,792240000873

6 CS-G1-SE-ADVISOR-ADD-ON SUPPORTEDGE

3.0 PERSONNEL QUALIFICATIONS

Contractor personnel providing these services shall be OEM authorized and trained.

Contractor shall provide service and support to NetAPP equipment at the Contractor’s facility, unless onsite response is needed to continue operations, as covered by this contract. All primary service personnel shall have at least one backup support person with at least the same level of expertise on the equipment covered by this contract.

4.0 PREMIER SUPPORT AND MAINTENANCE

The Contractor shall be trained and authorized by the OEM to provide the following support/parts/ software:

• Hardware Support:

Hardware Problem Diagnosis

Onsite Support

Parts and Material Provided

4 Hour Onsite Response

24 Hours Per Day / 7 Days Per Week (Including Holidays)

Defective Media Retention

• Remote Support

− Basic Software Phone Support

− Call Management

− 24 Hours Per Day / 7 Days Per Week Phone Support

− Standard Response Time

• Software Support

Unlimited E-mail Technical Support

Unlimited Telephone Technical Support

− 24 Hours Per Day / 7 Days Per Week (Including Holidays)

− Major Product and Technology Releases

− Critical Patch Updates

− Tax, Legal, and Regulatory Updates

− Back Port of Fixes

− Global Customer Care

− Global Support Infrastructure

− Local Language Support

− Proactive, Automated Support

5.0 TYPE OF ORDER

This is a firm fixed price task order.

6.0 SEVERABLE SERVICES

The services acquired under this task order are severable services. Funds are only available for use for the line item to which they are obligated. Unused funds from one period (line item) may not roll over for use in other periods.

7.0 PERIOD OF PERFORMANCE

The period of performance shall be 08/01/2024 to 01/31/2025.

8.0 PLACE OF PERFORMANCE

Services shall be provided at the Contractor’s facility, unless onsite response is needed to continue operations. The end user addresses are as follows:

National Cancer Institute, (NCI)

Center for Biomedical Informatics and Information Technology (CBIIT):

9609 Medical Center Drive, RM 1-W-446

Rockville, MD 20850

8.1 ONSITE SECURITY REQUIREMENTS

In the event of an onsite response, the Contractor must sign in and be escorted by authorized staff. No logical access to data shall be provided. The Contractor shall only be granted access to the underlying hardware. No additional logical security access is supposed as required.

9.0 INSPECTION AND ACCEPTANCE CRITERIA

Pursuant to FAR clause 52.212-4, all work described in the SOW to be delivered under this contract is subject to final inspection and acceptance by an authorized representative of the Government. The authorized representative of the

Government is the Contracting Officer’s Representative (COR), who is responsible for inspection and acceptance of all services, materials, or supplies to be provided by the Contractor.

Regardless of format, all digital content or communications materials produced as a deliverable under this contract, shall conform to applicable Section 508 Standards to allow Federal employees and members of the public with disabilities to have access to and use of information and data that is comparable to the access to and use of information and data by

Federal employees or by members of the public who are not individuals with disabilities. Remediation of any materials that do not comply with the applicable Section 508 requirements as set forth below, shall be the responsibility of the

Contractor.

HHS guidance regarding accessibility of documents can be found at: http://www.hhs.gov/web/section-508/making-files-accessible/index.html;

Federal Government-wide guidance regarding accessibility of documents can be found at:

https://www.section508.gov/best-practices, including the documents describing the preferred method of authoring and testing documents produced in Microsoft Word 2013 or later, Microsoft Excel, and files formatted as PDF.

9.1 APPROVALS BY THE CONTRACTING OFFICER’S REPRESENTATIVE (COR)

All services delivered to the COR will be deemed to have been accepted 30 calendar days after date of delivery, except as otherwise specified in this task order, if written approval or disapproval has not been given within such period. The

COR’s approval or revision to the services delivered shall be within the general scope of work stated in this task order.

COR:TBD at award

10.0 PAYMENT

Payments are made upon receipt and acceptance by the Government. Payment authorization requires submission and approval of invoices to the TPOC and NIH OFM, in accordance with the attached payment provisions listed below:

The following clause is applicable to all Purchase Orders, Task or Delivery Orders, and Blanket Purchase Agreement

(BPA) Calls: PROMPT PAYMENT (JUL 2017) FAR 52.232-25. Highlights of this clause and NIH implementation requirements follow:

I INVOICE REQUIREMENTS

A. An invoice is the Contractor's bill or written request for payment under the contract for supplies delivered or services performed. A proper invoice is an "Original" which must include the items listed in subdivisions 1 through 12, below, in addition to the requirements of FAR 32.9. If the invoice does not comply with these requirements, the Contractor will be notified of the defect within 7 days after the date the designated billing office received the invoice (3 days for meat, meat food products, or fish, and 5 days for perishable agricultural commodities, dairy products, edible fats or oils) with a statement of the reasons why it is not a proper invoice.

(See exceptions under II., below.) Untimely notification will be taken into account in the computation of any interest penalty owed the Contractor.

http://www.hhs.gov/web/section-508/making-files-accessible/index.html http://www.hhs.gov/web/section-508/making-files-accessible/index.html https://www.section508.gov/best-practices

1. Vendor/Contractor: Name, Address, Point of Contact for the invoice (Name, title, telephone number, e-mail and mailing address of point of contact).

2. Remit-to address (Name and complete mailing address to send payment).

3. Remittance name must match exactly with name on original order/contract. If the Remittance name differs from the Legal Business Name, then both names must appear on the invoice.

4. Invoice date.

5. Unique invoice #s for all invoices per vendor regardless of site.

6. NBS document number formats must be included for awards created in the NBS: Contract Number; Purchase

Order Number; Task or Delivery Order Number and Source Award Number (e.g., Indefinite Delivery

Contract number; General Services Administration number); or, BPA Call Number and BPA Parent Award

Number.

7. Data Universal Numbering System (DUNS) or DUNS + 4 as registered in SAM https://www.sam.gov/SAM/

8. Federal Taxpayer Identification Number (TIN). In those exceptional cases where a contractor does not have a

DUNS number or TIN, a Vendor Identification Number (VIN) must be referenced on the invoice. The VIN is the number that appears after the contractor’s name on the face page of the award document.

9. Identify that payment is to be made using a three-way match.

10. Description of supplies/services that match the description on the award, by line billed.*

11. Freight or delivery charge must be billed as shown on the award. If it is included in the item price do not bill it separately. If identified in the award as a separate line item, it must be billed separately.

12. Quantity, Unit of Measure, Unit Price, Extended Price of supplies delivered or services performed, as applicable, and that match the line items specified in the award.*

* NOTE: If your invoice must differ from the line items on the award, please contact the Contracting Officer before submitting the invoice. A modification to the order or contract may be needed before the invoice can be submitted and paid.

B. Shipping costs will be reimbursed only if authorized by the Contract/Purchase Order. If authorized, shipping costs must be itemized. Where shipping costs exceed $100, the invoice must be supported by a bill of lading or a paid carrier's receipt.

C. Mail an original and 1 copy of the itemized invoice to:

National Institutes of Health

Office of Financial Management, Commercial Accounts

2115 East Jefferson Street, Room 4B-432, MSC 8500

Bethesda, MD 20892-8500

For inquiries regarding payment call: (301) 496-6088

In order to facilitate the prompt payment of invoices, it is recommended that the vendor submit a photocopy of the invoice to the “Consignee” designated for the acquisition in blocks 6A – 6E of the face page of the Order/Award document.

II. INVOICE PAYMENT

A. Except as indicated in paragraph B., below, the due date for making invoice payments by the designated payment office shall be the later of the following two events:

1. The 30th day after the designated billing office has received a proper invoice.

2. The 30th day after Government acceptance of supplies delivered or services performed.

http://www.sam.gov/SAM/

B. The due date for making invoice payments for meat and meat food products, perishable agricultural commodities, dairy products, and edible fats or oils, shall be in accordance with the Prompt Payment Act, as amended.

III. INTEREST PENALTIES

A. An interest penalty shall be paid automatically, if payment is not made by the due date and the conditions listed below are met, if applicable.

1. A proper invoice was received by the designated billing office.

2. A receiving report or other Government documentation authorizing payment was processed and there was no disagreement over quantity, quality, or contractor compliance with a term or condition.

3. In the case of a final invoice for any balance of funds due the contractor for supplies delivered or services performed, the amount was not subject to further settlement actions between the Government and the Contractor.

B. Determination of interest and penalties due will be made in accordance with the provisions of the Prompt

Payment Act, as amended, the Contract Disputes Act, and regulations issued by the Office of Management and

Budget.

IV. PROVIDING ACCELERATED PAYMENT TO SMALL BUSINESS

SUBCONTRACTORS, FAR 52.232-40 (DEC 2013)

a) Upon receipt of accelerated payments from the Government, the Contractor shall make accelerated payments to its small business subcontractors under this contract, to the maximum extent practicable and prior to when such payment is otherwise required under the applicable contract or subcontract, after receipt of a proper invoice and all other required documentation from the small business subcontractor.

b) The acceleration of payments under this clause does not provide any new rights under the prompt Payment Act.

Include the substance of this clause, include this paragraph c, in all subcontracts with small business concerns, including subcontracts with small business concerns for the acquisition of commercial items.