75H71525Q00038.pdf

SEE ADDENDUMIS CHECKED

CODE 18a. PAYMENT WILL BE MADE BY

CODE

FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

OFFEROR

Nashville TN 37214 711 Stewarts Ferry Pike Nashville Area Office

CODE 16. ADMINISTERED BYCODE

X

X

517810

SIZE STANDARD:

100.00 % FOR:SET ASIDE:UNRESTRICTED OR139

REQUEST FOR

PROPOSAL

(RFP)

INVITATION

FOR BID (IFB)

10. THIS ACQUISITION ISCODE

REQUEST FOR

QUOTE (RFQ)

14. METHOD OF SOLICITATION

13b. RATING

NORTH AMERICAN INDUSTRY

CLASSIFICATION STANDARD

(NAICS):

SMALL BUSINESS

08/19/2025 1700 ET

07/30/2025

ANDREW RHOADES

(No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

75H71525Q00038

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 17 IHS1516426OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

TELEPHONE NO.

17a. CONTRACTOR/

Rock Hill SC 29730 2893 Sturgis Road IHS, Catawba Service Unit

15. DELIVER TO

Nashville TN 37214 711 Stewarts Ferry Pike

9. ISSUED BY

7.

2. CONTRACT NO.

EFFECTIVE DATE

$40

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FREE ON BOARD

(FOB) DESTINATION UNLESS

BLOCK IS MARKED

11.

SEE SCHEDULEX

12. DISCOUNT TERMS THIS CONTRACT IS A RATED

ORDER UNDER THE DEFENSE

PRIORITIES AND ALLOCATIONS

SYSTEM - DPAS (15 CFR 700)

13a.

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

(SDVOSB)

HUBZONE SMALL

BUSINESS

8(A)

Nashville Area Office

WOMEN-OWNED SMALL

BUSINESS (WOSB)

ECONOMICALLY DISADVANTAGED

WOMEN-OWNED SMALL

BUSINESS (EDWOSB)

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

Catawba Service Unit Telephone and Internet Services

1 Catawba Service Unit phone and internet Services for Base year

(Use Reverse and/or Attach Additional Sheets as Necessary)

HEREIN, IS ACCEPTED AS TO ITEMS:

DATED

ANDREW A. RHOADES

. YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

27a. SOLICITATION INCORPORATES BY REFERENCE (FEDERAL ACQUISITION REGULATION) FAR 52.212-1, 52.212-4. FAR 52.212-3

AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Government Use Only)

OFFER

STANDARD FORM 1449 (REV. 11/2021)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

29. AWARD OF CONTRACT: REFERENCE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 11/2021) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

17 2 of

Statement of Work (SOW) Catawba Service Unit Telephone and Internet Services

A. Background:

a. The Catawba Service Unit strives to raise the health status of American Indians/Alaskan Natives through Health Promotion/Disease Prevention, education, and treatment using holistic, culturally sensitive, patient-centered health care delivery systems that partner health care teams with patients and their family members in order to maximize resources while meeting organizational objectives and community health care needs in a healing environment that provides safe, timely, effective, efficient, and equitable care.

This purchase is for an internet connection to provide remote access to VOIP (either PRI or T1), phone system using VOIP, fax lines and installation of equipment to support the phone system and is necessary to establish and conduct business in the Catawba Service Unit.

B. Objective:

a. The purpose of this solicitation is to select a vendor that shall serve as a single reliable source Voice-Over Internet Protocol telephone and fax services to be used for daily communication between patients, as well as employees.

C. Scope of Work:

a. The Catawba Service unit requires the purchase of a telephone and fax system with an internet connection to provide remote access to VOIP.

i. Requirements are:

1. Equipment will be leased with the most current models provided as they are offered. Service Unit has the right to decline upgrade.

2. The contractor shall respond to incidents of outage or network issues and/or failures within 2 hours, leased equipment issues within 24 hours and routine maintenance to include new connections, within 1 business day

3. The contractor shall have connectivity to national telephone services.

4. The contractor must meet or exceed all requirements included in the statement of work

5. The contractor shall train staff on using the software and phones within 2 days of installation of equipment

6. The contractor shall ensure that if equipment is upgraded during contract, staff will be trained on upgraded equipment within 24 hours of installation.

D. The purpose of this solicitation is to select a vendor that shall serve as a single reliable source. Voice-Over Internet Protocol telephone services to be used for daily communication between patients, as well as employees. The Catawba Service Unit’s mission is to raise the physical, mental, and spiritual health of the Native American population that lives in the geographic area. The mission is implemented by providing Direct Care Services to patients. The need for telephone services to have contact with patients.

E. Period of Performance:

a. Base Year – From date of award forward 1 calendar year

b. Option Year 1 – TBD directly following base year

c. Option Year 2 – TBD directly following option year 1

d. Option Year 3 – TBD directly following option year 2

e. Option Year 4 – TBD directly following option year 3

i. The Period of Performance shall be One Base Year plus, Four Option

Years.

F. Place of Performance:

a. The contractor shall deliver shipment and provide to the address below.

Contractor shall confirm shipping address prior to actual shipping. The facility does not have a loading dock or staff to assist with the unloading of materials.

The vendor is responsible for delivery, assembly, installation and debris removal.

Catawba Service Unit 2893 Sturgis Road Rock Hill, SC 29730

(803) 366-9090

G. Requirements and Tasks:

a. This solicitation is to select a vendor that shall serve as a single reliable source for equipment, shipment, assembly, installation and debris removal.

b. The period of performance will be for one year and will consist of the delivery, assembly, installation and debris removal on the attached list.

c. The Catawba Service Unit requests the purchase of a telephone and fax system with an internet connect for remote access to VOIP to maintain effective workflow.

d. Base Year Services:

i. The contractor shall respond to incidents of outage or network issues and/or failures within 2 hours, leased equipment issues within 24 hours and routine maintenance to include new connections, within 1 business day. This is included in contract.

ii. The contractor shall have connectivity to national telephone services.

iii. The contractor must meet or exceed all requirements included in the statement of work.

iv. The contractor shall train staff on using the software and phones within 2 days of installation of equipment.

v. The contractor shall ensure that if equipment is upgraded during contract, staff will be trained on upgraded equipment within 24 hours of installation.

vi. The contractor shall deliver listed services and equipment to:

Catawba Service Unit 2893 Sturgis Road Rock Hill, SC 29730

(803) 366-9090

e. This purchase is for installation of telephones and equipment to support phone, fax and internet services necessary to establish and conduct business in the new facility located in Rock Hill, SC. This solicitation is to select a vendor that shall serve as a single reliable source for equipment, shipment, assembly, installation and debris removal.

f. The Catawba Service unit requires the purchase of a telephone and fax system with an internet connect for remote access to VOIP to maintain effective workflow.

i. The install must include the programming of all the equipment and the creation of phone and fax numbers with service contract carrier service (local/long distance, fax and internet that provides access to VOIP).

ii. The contractor must provide a stand-alone circuit.

iii. Five-year support and maintenance agreement is a requirement for the contract.

iv. Contractor must provide remote management and troubleshooting within

2 hours of contractor being notified of a problem. Expected response times to major problems: within 1 hour (verbal response) and/or 2 hours on-site response.

v. Contractor to provide a least three onsite training sessions for employees and an additional hour of remote training, if necessary.

g. Features Required:

i. The contractor should provide a Voice over Internet Protocol (VoIP) telephone system which includes, but not limited to, the following:

1. VoIP system shall have the ability to support multiple lines; main number shall have the ability to receive multiple calls (should not receive a busy signal).

2. Call waiting

3. Caller ID

4. Auto Attendant-ability to leave informational messages for callers

5. Music on-hold with the ability to customize to a particular music scheme

6. VoIP system shall provide four-digit dialing (internal extensions) between phones.

7. Phone system shall be 508 compliant.

8. Call forwarding, both inside and outside of the phone system.

9. Call routing system, Call Transfer (internal and external) and

Redial.

10. Park (can put a caller on hold to be picked up from any extension.)

11. All outbound calls are to originate from main number for receiver's

CallerlD.

12. Voice mail notification; blinking/solid light

13. Voice mail that is accessible from inside and outside the health center.

14. Voice mail forwarding (user forwards voice messages from their inbox to another voice mail box.)

15. Analog ports for fax, alarm (security and fire), or other systems requiring an analog signal.

16. Over-the-phone paging; ability to page from each phone and to remove as well.

17. Call Detail Reporting system to be able to run reports for calls made and where they originated from.

18. IHS shall be able to monitor caller history on phone usage; calls made to and from a specified internal extension/DID.

19. Video Conference

20. Do not disturb button or feature

21. Volume control for speaker or handset

22. Last number redial

23. 3-way conference (user plus two people on at the same time.)

24. Mute while on speaker phone

25. Headset capable (wired or wireless)

26. Configuration, setup, and scheduling of backup for all applicable phone system servers.

h. NEED TO HAVE 6 FAX LINES, MAY HAVE TO HAVE CONVERTER THAT

ALLOWS ANALOG FAX MACHINES TO WORK ON THE DIGITIAL CIRCUIT,

WITH 45 VOIP PHONES TO HAVE FEATURES SUCH AS MUSIC ON HOLD,

AUTO ATTENDANT, SELECTIVE PAGING. WE NEED 6 POLYCOM 650

PHONE SETS OR MOST CURRENT MODEL, 6 EXPANSION CARTS FOR

POLYCOM 650 SETS OR MOSTS CURRENT MODELS AND 39 POLYCOM

450 PHONE SETS OR MOST CURRENT MODELS. WE NEED 2 LINES TO

HAVE ROLLOVER FEATURES OFF THE MAIN LINES WITH THE OPTION TO

HOPEFULLY BE ABLE TO KEEP THE FOLLOWING NUMBERS 803-366-9090,

803-366-9091, 803-366-9098, 803-366-9144 AND 803-366-9095 IF AT ALL

POSSIBLE.

And the following fax numbers:

i. ALSO NEED INTERNET WITH A WIFI GUEST ACCOUNT AVAILABLE WITH DOWNLOAD AND

UPLOAD SPEEDS OF UP TO 600MBPS X 600MBPS

H. Equipment and Software Requirements:

a. Equipment will be leased with the most current models provided as they are offered. Service Unit has the right to decline upgrade.

i. (6) Polycom 650 phone sets or most current model

ii. (6) Expansion Carts for Polycom 650 sets or most current model

iii. (39) Polycom 450 phone sets or most current model

iv. (1) Transport Router

v. (1) Pike Device

b. Transport:

1. Voice Transport with 5-year term

c. Analog B-1 Fax & Internet:

i. (6) Analog Fax lines or capability to have converter that allows analog fax machines to work on the digital circuit.

d. License:

i. (6) Premium License- VOIP Software

ii. (39) Basic License –VOIP Software

I. Warranty and Support Requirements:

a. Complete warranty and support shall be included to support business hours of operation. Vendor shall be able to respond to emergency needs, Monday through Friday (excluding federal holidays and weekends), during normal work hours between 7:00am-5:30pm. The phone system/service is servicing a medical facility and communication is a major priority. A minimum of a five-year maintenance/support agreement of the phone/voicemail/paging/fax systems is required.

i. Contractor must provide remote management and troubleshooting within 2 hours of contractor being notified of a problem. Expected response times to major problems: within 1 hour (verbal response) and/or 2 hours on-site response.

ii. Provide the availability of spare parts maintained in the area for critical hardware and software.

CSU FAX NUMBERS

MEDICAL RECORDS 366-9141

KONICA PT REG 366-9155

KONICA BUS OFFICE 366-9156

ADMINISTRATIVE OFFICE 366-9133

PHARMACY 366-9134

b. Damage liability:

i. The contractor is liable for any damage to the premises (e.g., floor, walls, etc.) caused by vendor personnel or equipment during installation and is responsible for the removal of all project-related debris.

c. Permit Requirements:

i. The contractor shall obtain and pay for any permits and licenses required for the performance of the work, post all notices required by law, and comply with all laws, ordinances and regulations bearing on the conduct of the work, as specified herein. The contractor shall procure all required certificates of acceptance or of completions issued by the state, municipal or other authorities and must deliver these to IHS/CSU.

d. Insurance Requirements:

i. The vendor shall, at vendor's expense, procure and maintain satisfactory public liability and casualty insurance to adequately protect the vendor's personnel and the IHS against damages of bodily injury, including death that may arise from operations under this contract, whether such operations are by the vendor or by the vendor's subcontractor or anyone directly or indirectly employed by the vendor.

e. Training Requirements:

i. Upon completion of installation, when systems are fully operational, the contractor shall provide on-site training of the VoIP phone and voicemail systems for End-users and Administrators as stated above. The contractor shall also provide basic administration and backup training to Administrators. The contractor should also provide administrative capabilities to local IHS Administrator.

1. Notice to contractors:

a. All information and data related to this project that the contractor gathers or obtains shall be both protected from unauthorized release and considered the property of the government. The contracting officer will be the sole authorized official to release verbally or in writing, any data, the draft deliverables, the final deliverables, or any other written or printed materials pertaining to this contract.

Press releases, marketing material, or any other printed or electronic documentation related to this project, must not be publicized without the written approval of the contracting officer.

f. Meetings:

i. For all meetings, the contractor shall be responsible for providing meeting materials, and administrative and facilitation support. Meetings will be conducted at either the Catawba Service Unit location at 2893 Sturgis Road Rock Hill, SC 29730 or through an alternative method of communication (such as a teleconferencing), as approved by the Contracting Officer.

A. Contracting – General:

a. NAICS:

i. 517810 – All Other Telecommunications

b. PSC:

i. 7G21 – IT and Telecom – Network: Digital Network Products (Hardware and Perpetual License Software)

c. Period of Performance:

i. Base year with four optional years from date of award

d. Place of Performance:

i. Indian Health Service

Catawba Service Unit 2893 Sturgis Rd.

Rock Hill, SC 29730

e. Set Aside:

i. Indian Economic Enterprise (IEE) / Indian Small Business Economic

Enterprise (ISBEE)

f. Type of Contract:

i. The government intends to award a firm fixed-price contract for annual maintenance services under a blanket purchase Agreement for a base year with four optional years of service

g. Evaluation Criteria:

i. Price

ii. Past Performance

iii. Technical Capability

iv. Options (evaluated in total price and the evaluation of options does not obligate the Government to exercise the options)

h. Response:

i. Quotes are due 19AUG25 at 5:00 PM ET

CLAUSES INCORPORATED BY FULL TEXT:

Federal Acquisition Regulation (FAR):

52.212-2Evaluation—Commercial Products and Commercial Services (NOV2021).

(a)The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered. The following factors shall be used to evaluate offers:

• Price

• Past Performance

• Technical Capability

• Options Technical and past performance, when combined, are approximately equal to price.

(b)Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c)A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer’s specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

52.217-8 Option to Extend Services (NOV 1999).

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months.

The Contracting Officer may exercise the option by written notice to the Contractor within 30 days.

52.217-9 Option to Extend the Term of the Contract (MAR 2000).

(a)The Government may extend the term of this contract by written notice to the Contractor within 20 days provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b)If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c)The total duration of this contract, including the exercise of any options under this clause, shall not exceed 5 years.

52.232-19 Availability of Funds for the Next Fiscal Year (APR 1984).

Funds are not presently available for performance under this contract beyond 12 months from date of award. The Government’s obligation for performance of this contract beyond that date is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise for performance under this contract beyond 12 months from date of award, until funds are made available to the Contracting Officer for performance and until the Contractor receives notice of availability, to be confirmed in writing by the Contracting Officer.

52.252-2 Clauses Incorporated by Reference (FEB 1998).

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these addresses:

Health and Human Services Acquisition Regulation (HHSAR):

352.239-73 Electronic Information and Technology Accessibility Notice (DEC 2015)

(a) Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998 and the Architectural and Transportation Barriers Compliance Board Electronic and Information (EIT) Accessibility Standards (36 CFR part 1194), require that when Federal agencies develop, procure, maintain, or use electronic and information technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.

(b) Accordingly, any offeror responding to this solicitation must comply with established HHS EIT accessibility standards. Information about Section 508 is available at http://www.hhs.gov/web/508. The complete text of the Section 508 Final Provisions can be accessed at http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards.

(c) The Section 508 accessibility standards applicable to this solicitation are stated in the clause at 352.239-74, Electronic and Information Technology Accessibility.

In order to facilitate the Government’s determination whether proposed EIT supplies meet applicable Section 508 accessibility standards, offerors must submit an HHS Section 508 Product Assessment Template, in accordance with its completion instructions. The purpose of the template is to assist HHS acquisition and program officials in determining whether proposed EIT supplies conform to applicable Section 508 accessibility standards. The template allows offerors or developers to self-evaluate their supplies and document—in detail—whether they conform to a specific Section 508 accessibility standard, and any underway remediation efforts addressing conformance issues. Instructions for preparing the HHS Section 508 Evaluation Template are available under Section 508 policy on the HHS website http://www.hhs.gov/web/508.

In order to facilitate the Government’s determination whether proposed EIT services meet applicable Section 508 accessibility standards, offerors must provide enough information to assist the Government in determining that the EIT services conform to Section 508 accessibility standards, including any underway remediation efforts addressing conformance issues.

(d) Respondents to this solicitation must identify any exception to Section 508 requirements. If a https://urldefense.us/v3/__http:/www.hhs.gov/web/508__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKsUatGjY$ https://urldefense.us/v3/__http:/www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKgEMg0EV$ https://urldefense.us/v3/__http:/www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKgEMg0EV$ https://urldefense.us/v3/__http:/www.hhs.gov/web/508__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKsUatGjY$ offeror claims its supplies or services meet applicable Section 508 accessibility standards, and it is later determined by the Government, i.e., after award of a contract or order, that supplies or services delivered do not conform to the described accessibility standards, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its expense.

Standards

The included standards that must be met for this contract are taken from the following two resources. Compliance with these standards is mandatory for Federal agencies subject to Section 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d).

• Section 508 Standards and Guidelines: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines

• Web Content Accessibility Guidelines (WCAG) 2.0: https://www.w3.org/TR/WCAG20/

Support Documentation Accessibility

• E602.1 General - Documentation that supports the use of ICT shall conform to 602.

• E602.2 Accessibility and Compatibility Features - Documentation shall list and explain how to use the accessibility and compatibility features required by Chapters 4 and 5.

Documentation shall include accessibility features that are built-in and accessibility features that provide compatibility with assistive technology.

• E602.3 Electronic Support Documentation - Documentation in electronic format, including Web-based self-service support, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).

• E602.4 Alternate Formats for Non-Electronic Support Documentation - Where support documentation is only provided in non-electronic formats, alternate formats usable by individuals with disabilities shall be provided upon request.

• E602.3 Electronic Support Documentation - Documentation in electronic format, including Web-based self-service support, shall conform to Level A and Level AA Success Criteria and Conformance Requirements in WCAG 2.0 (incorporated by reference, see 702.10.1).

• E602.4 Alternate Formats for Non-Electronic Support Documentation - Where support documentation is only provided in non-electronic formats, alternate formats usable by individuals with disabilities shall be provided upon request.

• E603.1 General - ICT support services including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to 603.

• E603.2 Information on Accessibility and Compatibility Features - ICT support services shall include information on the accessibility and compatibility features required by 602.2.

https://urldefense.us/v3/__https:/www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKlZQJrpi$ https://urldefense.us/v3/__https:/www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKlZQJrpi$ https://urldefense.us/v3/__https:/www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKlZQJrpi$ https://urldefense.us/v3/__https:/www.w3.org/TR/WCAG20/__;!!Og_tST9LxTiQE1I!vxMRn6rSkmc3HfrLxcpu4TzPu-GyqTUxX8SaURenyUl9A3TLjSk50IuMbbBIG0laUzwpUvD8AAOdM84W41ZVCGVxKsgsX4Xp$

• E603.3 Accommodation of Communication Needs - Support services shall be provided directly to the user or through a referral to a point of contact. Such ICT support services shall accommodate the communication needs of individuals with disabilities.

• WCAG – All WCAG 2.0 A & AA Success Criteria

EXCEPTION:

o Non-Web documents shall not be required to conform to the following four WCAG 2.0 Success Criteria: 2.4.1 Bypass Blocks, 2.4.5 Multiple Ways, 3.2.3 Consistent Navigation, and 3.2.4 Consistent Identification.

o E205.4.1 Word Substitution when Applying WCAG to Non-Web Documents. For non-Web documents, wherever the term "Web page" or "page" appears in WCAG 2.0 Level A and AA Success Criteria and Conformance Requirements, the term "document" shall be substituted for the terms "Web page" and "page". In addition, in Success Criterion in 1.4.2, the phrase "in a document" shall be substituted for the phrase "on a Web page".

• Appendix A – Section 508 of the Rehabilitation Act: Application and Scoping Requirements o E208 Support Documentation and Services

• Appendix C – Functional Performance Criteria and Technical Requirements o 302 - Functional Performance Criteria o 602 – Support Documentation o 603 – Support Services

Functional Performance Criteria

• 301.1 Scope - The requirements of Chapter 3 shall apply to ICT where required by 508 Chapter 2 (Scoping Requirements), 255 Chapter 2 (Scoping Requirements), and where otherwise referenced in any other chapter of the Revised 508 Standards or Revised 255 Guidelines.

• 302.1 Without Vision - Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that does not require user vision.

• 302.2 With Limited Vision - Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited vision.

• 302.3 Without Perception of Color - Where a visual mode of operation is provided, ICT shall provide at least one visual mode of operation that does not require user perception of color.

• 302.4 Without Hearing - Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that does not require user hearing.

• 302.5 With Limited Hearing - Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited hearing.

• 302.6 Without Speech - Where speech is used for input, control, or operation, ICT shall provide at least one mode of operation that does not require user speech.

• 302.7 With Limited Manipulation - Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that does not require fine motor control or simultaneous manual operations.

• 302.8 With Limited Reach and Strength - Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that is operable with limited reach and limited strength.

• 302.9 With Limited Language, Cognitive, and Learning Abilities - ICT shall provide features making its use by individuals with limited cognitive, language, and learning abilities simpler and easier.

INVOICE SUBMISSION:

The Contractor shall submit invoices once per month, quarterly, semi-annually, or annually.

HHSAR 352.232-71 Electronic Submission of Payment Requests (FEB 2022)

Electronic Submission of Payment Requests

(a) Definitions. As used in this clause - Payment request means a bill, voucher, invoice, or request for contract financing payment with associated supporting documentation. The payment request must comply with the requirements identified in FAR 32.905(b), "Content of Invoices" and the applicable Payment clause included in this contract. (b) Except as provided in paragraph (c) of this clause, the Contractor shall submit payment requests electronically using the Department of Treasury Invoice Processing Platform (IPP) or successor system. Information regarding IPP, including IPP Customer Support contact information, is available at www.ipp.gov or any successor site. (c) The Contractor may submit payment requests using other than IPP only when the Contracting Officer authorizes alternate procedures in writing in accordance with HHS procedures. (d) If alternate payment procedures are authorized, the Contractor shall include a copy of the Contracting Officer's written authorization with each payment request.

(End of clause)

Electronic Invoicing and Payment Requirements - Invoice Processing Platform (IPP) - All Invoice submissions for goods and or services delivered to facilitate payments must be made electronically through the U.S. Department of Treasury's Invoice Processing Platform System

(IPP).

- Invoice Submission for Payment means any request for contract financing payment or invoice payment by the Contractor. To constitute a proper invoice, the payment request must comply with the requirements identified in the applicable Prompt Payment clause included in the contract, or the clause 52.212-4 Contract Terms and Conditions - Commercial Items included in commercial items contracts.

The IPP website address is: https://www.ipp.gov.

- The Department of Treasury will enroll the Contractors new to IPP. The Contractor must follow the IPP registration email instructions for enrollment to register the Collector Account for submitting invoice requests for payment. The Contractor Government Business Point of Contact http://www.ipp.gov/ http://www.ipp.gov/

(as listed in SAM) will receive Registration email from the Federal Reserve Bank of St. Louis (FRBSTL) within 3 - 5 business days of the contract award for new contracts or date of modification for existing contracts. - Registration emails are sent via email from ipp.noreply@mail.eroc.twai.gov. Contractor assistance with enrollment can be obtained by contacting the IPP Production Helpdesk via email to IPPCustomerSupport@fiscal.treasury.gov or phone (866) 973-3131.

- The Contractor POC will receive two emails from IPP Customer Support, the first email contains the initial administrative IPP User ID. The second email, sent within 24 hours of receipt of the first email, contains a temporary password. You must log in with the temporary password within 30 days.

- If your company is already registered to use IPP, you will not be required to re-register. - If the Contractor is unable to comply with the requirement to use IPP for submitting invoices for payment as authorized by HHSAR 332.7002, a written request must be submitted to the Contracting Officer to explain the circumstances that require the authorization of alternate payment procedures.

Additional IHS Invoice Requirements:

i. The contractor shall submit invoices under this contract once per month or as specified in the payment schedule. For indefinite delivery vehicles, separate invoices must be submitted for each order.

ii. Invoices must break-out price/cost by contract line-item number (CLIN) as specified in the pricing section of the contract.

iii. Invoices must include the Unique Entity Identifier Number (UEI) of the Contractor.

iv. Invoices that include time and materials or labor hours CLINS must include supporting documentation to (1) substantiate the number of labor hours invoiced for each labor category, and (2) substantiate material costs incurred (when applicable).

v. Invoices that include cost-reimbursement CLINs must be submitted in a format showing expenditures for that month, as well as contract cumulative amounts. At a minimum the following cost information shall be included, in addition to supporting documentation to substantiate costs incurred. - Direct Labor - include all persons, listing the person's name, title, number of hours worked, hourly rate, the total cost per person and a total amount for this category;

- Indirect Costs (i.e., Fringe Benefits, Overhead, General and Administrative, Other Indirects) -show rate, base and total amount; - Consultants (if applicable) - include the name, number of days or hours worked, daily or hourly rate, and a total amount per consultant; - Travel - include for each airplane or train trip taken the name of the traveler, date of travel, destination, the transportation costs including ground transportation shown separately and the per diem costs.

Other travel costs shall also be listed; - Subcontractors (if applicable) - include, for each subcontractor, the same data as required for the prime Contractor; - Other Direct Costs - include a listing of all other direct charges to the contract, i.e., office supplies, telephone, duplication, postage; and - Fee - amount as allowable in accordance with the Schedule and FAR 52.216-8 if applicable.

PAYMENT BY ELECTRONIC FUNDS TRANSFER

Pursuant to FAR 52.232-33, Payment by Electronic Funds Transfer –Central Contractor Registration, payments under this contract shall be made by electronic funds transfer. The Contractor shall register in the System for Award Management (www.SAM.gov).

mailto:ipp.noreply@mail.eroc.twai.gov mailto:IPPCustomerSupport@fiscal.treasury.gov http://www.sam.gov/

CLAUSES INCORPORATED BY REFERENCE:

52.204-6 Unique Entity Identifier OCT 2016 52.204-7 System for Award Management NOV 2024 52.204-12 Unique Entity Identifier Maintenance OCT 2016 52.204-13 System for Award Management Maintenance OCT 2018 52.204-19 Incorporation by Reference of Representations and Certifications DEC 2014 52.204-22 Alternative Line Item Proposal JAN 2017 52.204-23 Prohibition on Contracting for Hardware, Software, and Services DEC 2023 Developed or Provided by Kaspersky Lab and Other Covered Entities 52.204-25 Prohibition on Contracting for Certain Telecommunications and NOV 2021 Video Surveillance Services or Equipment 52.204-27 Prohibition on a ByteDance Covered Application JUN 2023 52.204-29 Federal Acquisition Supply Chain Security Act Orders- DEC 2023 Representation and Disclosures 52.209-2 Prohibition on Contracting with Inverted Domestic Corporations- NOV 2015 Representation 52.209-10 Prohibition on Contracting with Inverted Domestic Corporations NOV 2015 52.212-1 Instructions to Offerors-Commercial Products and Commercial SEP 2023 Services 52.212-4 Contract Terms and Conditions-Commercial Products and NOV 2023 Commercial Services 52.212-5 Contract Terms and Conditions Required To Implement Statutes JAN 2025 Or Executive Orders-Commercial Products and Commercial Services 52.214-34 Submission of Offers in the English Language APR 1991 52.214-35 Submission of Offers in U.S. Currency APR 1991 52.217-5 Evaluation of Options JUL 1990 52.217-8 Option to Extend Services NOV 1999 52.217-9 Option to Extend the Term of the Contract MAR 2000 52.222-41 Service Contract Labor Standards AUG 2018 52.222-50 Combating Trafficking in Persons NOV 2021 52.223-23 Sustainable Products and Services MAY 2024 52.225-13 Restrictions on Certain Foreign Purchases FEB 2021 52.226-8 Encouraging Contractor Policies to Ban Text Messaging While MAY 2024 Driving 52.232-1 Payments APR 1984 52.232-18 Availability of Funds APR 1984 52.232-33 Payment by Electronic Funds Transfer-System for Award OCT 2018 Management 52.232-39 Unenforceability of Unauthorized Obligations JUN 2013 52.232-40 Providing Accelerated Payments to Small Business MAR 2023 Subcontractors 52.233-3 Protest After Award AUG 1996 52.233-4 Applicable Law for Breach of Contract Claim OCT 2004 52.237-2 Protection of Government Buildings, Equipment, and Vegetation APR 1984

52.240-1 Prohibition on Unmanned Aircraft Systems Manufactured or NOV 2024 Assembled by American Security Drone Act-Covered Foreign Entities 52.242-15 Stop-Work Order AUG 1989 52.244-6 Subcontracts for Commercial Products and Commercial Services JAN 2025 52.249-4 Termination for Convenience of the Government (Services) APR 1984 (Short Form) 52.249-8 Default (Fixed-Price Supply and Service) APR 1984 52.253-1 Computer Generated Forms JAN 1991

HHSAR:

352.203-70 Anti-Lobbying DEC 2015 352.223-71 Instructions to Offerors – Sustainable Acquisition DEC 2015 352.226-1 Indian Preference DEC 2015 352.226-5 Notice of Indian Economic Enterprise set-aside 352.226-7 Indian Economic Enterprise Representation 352.232-71 Electronic submission of payment requests 352.237-70 Pro-Children Act DEC 2015