Solicitation Attach D. Performance Work Statement - (updated).pdf

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EMERGENCY MEDICAL SERVICES,

PAIHS, HOPI HEALTH CARE CENTER, POLACCA, AZ

SCOPE OF WORK

This requirement is for emergency need of services as a result of limited availability of service in the service unit. Emergency Medical Services (EMS) ground ambulance transportation services to be provided to the Hopi Health Care Center (HHCC), Milepost 388 Arizona Highway 264, Polacca, AZ. The Hopi Health Care Center is located in a remote area with ambulatory, level IV ER, and inpatient services, but lacking acute care clinical services such as an ICU, OR, or high-end specialty care, including trauma care. The nearest major medical center is located 123 miles from HHCC in Flagstaff, AZ. Patients that cannot be cared for in Flagstaff are transported to other hospital facilities. Patient transport to outlying medical facilities occurs via helicopter transport via an asset located on-site at the HHCC; however, helicopter transport guidelines preclude some patients from traveling via this method and require transport via fixed wing and/or ground ambulance methods.

Currently, there is not a functional airport in close proximity to the facility. The nearest airstrips available for transport via fixed-wing air ambulance are located 69 miles from HHCC in Winslow, AZ, 78 miles from HHCC in Tuba City, AZ, 130 miles from HHCC in Flagstaff, AZ, 254 miles in Phoenix, AZ and 208 miles in Albuquerque, respectively. This poses a unique challenge for providing emergency services requiring transport for patients that present to the HHCC in need of acute medical transport to facilities outside of the Hopi Reservation. Current prehospital emergency medical response within the boundaries of the Hopi Reservation is provided by Hopi Emergency Medical Services. The purpose of this solicitation is to obtain emergency ground ambulance transport from the HHCC to off-reservation medical centers and air ambulance rendezvous points.

This contract will service as a supplement to transport services currently provided within the boundaries of the Hopi Reservation by and will not duplicate or replace these services.

Population served: Hopi Service Unit Users: 14,000

Participating contractors shall provide all necessary resources, personnel, drugs, supplies, equipment, facilities, and other items and expertise necessary for, or incidental to, providing medically necessary ground medical transportation services for patients referred by the Hopi Health Care Center. The Contractor shall place two (2) Advanced Life Support (ALS) Ambulances at the Hopi Health Care Center, Polacca, AZ, for response to requests for ground emergency ambulance services twenty-four (24) hours per day, seven (7) days per week for the full term of this contract.

Housing will not be made available by the Government under this project and will need to be obtained by the awardee.

Estimated Quantity: The IHS does not guarantee or imply that any fixed amount of transports will be placed under this contract. The quantities identified herein are annual estimates only. The actual quantities will be based upon the number of patients who are determined to be eligible to receive such services and may be greater or less than quantities furnished. The number of Transports is estimated to be 10 transports/week.

Location for transports: Transports include ground transport to medical facilities outside of the Hopi Reservations or northern Arizona, when air transport is unavailable. Ground ambulance transport would be from the Hopi Health Care Center (HHCC), Milepost 388 Arizona Highway 264, Polacca, AZ. Primary locations for transport are to Flagstaff and Phoenix. Arizona locations may include receiving hospitals Flagstaff, Camp Verde, Tuba City, Chinle, AZ,most within a 250-

2 | P a g e mile radius but could extend to beyond 400 miles on rare occasions to places including Las Vegas, California, and Salt Lake city. Transport can also include airstrip locations to Winslow, Tuba City and Chinle for transfer to fixed wing air ambulance services or specialty care.

Ambulance staffing requirements: Advanced Life Support (ALS). All ambulances providing prehospital advanced emergency ambulance services under this agreement will be staffed and equipped to provide Advanced Life Support (ALS) care. A paramedic shall be the primary caregiver with ultimate responsibility for all patients.

Accreditation through the Commission on Accreditation of Ambulance Services (CAAS) is preferred but not required.

Period of Performance: Base year Options: 4 additional option years

A. The Contractor shall provide all medically necessary ground medical transportation.

Services that are normally and reasonably provided to the public.

B. The Contractor shall provide the levels and types of ground medical transport services that they routinely provide to the public. The types of services are identified/described in the following levels:

1. LEVEL I: High Acuity Ground Ambulance to destination facilities.

a. Critical Care Life Support (CCLS): Acute conditions

b. Advanced Life Support (ALS): Acute or non-acute conditions

c. Specialty Care Missions: Neonatal, Obstetric, infectious diseases, and others

d. ALS is defined as a patient having any of these conditions singly or in combination:

ALS is defined as a patient having any of these conditions singly or in combination:

Any invasive procedures or equipment including intravenous (IV) therapy, chest tube, endotracheal intubation, crichothyrotomy, pacemaker, and nasogastric (NG) tube;

Supplemental oxygen dependency;

Cardiac monitoring;

Ventilator;

Pulse oximetry required to monitor pulmonary/respiratory status; and/or Any complaint involving the head, neck, chest or abdomen except for superficial involvement.

Cardiopulmonary resuscitation Cardiac defibrillation

Awardee is responsible for providing quality emergency transportation to all individuals on The Hopi Tribe reservation.

A. Manpower shall:

1. Maintain and follow the EMS operations plan and chain-of-command, including EMS protocols, standing orders, training standards, job descriptions, communications, disaster plans, and base station rules and regulations.

2. Ensure all ambulances are staffed with AZ DHS-certified paramedic and EMT staff capable of providing Advanced Life Support (ALS) care 24/7 and

3 | P a g e shall include at least one paramedic 24/7 who shall be the primary caregiver for all patients. two certified AZ DHS EMT and or Paramedics 24/7

3. Maintain all requirements with Department of Health Services (DHS) Base Station policies and procedures for certification and re-certification requirements for EMTs and Paramedics. EMS Director will maintain EMS certification.

B. Medical Direction

1. Contracted EMS shall continue under the administrative and medical direction of their established Advanced Life Support Base Hospital command.

2. Contracted EMS Base Hospital supervision must be provided by a certified Advanced

Life Support Base Hospital by the Arizona Bureau of Emergency Medical Services & Trauma System.

C. Transportation Contract EMS shall:

1. Maintain and operate 2 ambulance(s) 24/7 as follows:

a. 2 ambulance(s) at the Hopi Health Care Center (Polacca, Az)

b. EMS will maintain ALS coverage on all Ambulances upon availability of

ALS personnel.

2. Continue coordination with HHCC to provide transportation as needed for patients being transferred to outside facilities, including but not limited to: transportation for emergency flights, transportation to area hospitals for surgical services or diagnostic imaging, long-distance ground transportation for inter-facility transfer to higher levels of care, when available. EMS will review on case-by-case basis Behavioral and Mental Health patients for interfaculty transport.

3. Review compassionate transports on a case-by-case basis, provided that personnel and essential equipment are available.

4. Maintain and enforce preventive maintenance for all EMS ambulances and office vehicles.

A. Use of Public Safety Agencies Component Contract EMS shall:

1. Continue working with AZ DHS and Arizona Department of Public Safety with regards to licensing, certification and training.

B. Standard Medical Record Keeping Component Contract EMS shall:

2. Continue use of EMS developed Patient First Care Forms until electronic patient record charting (EPCR) is implemented. Software will be provided by AZ DHS.

3. Continue monthly review of Patient First Care Forms with the QA/QI plan to promote, enhance and, ensure quality emergency Medical care to our community at large

4. Full participation and cooperation in state base station audits.

a. Maintain HIPAA compliance.

5. Mutual aid agreement component Contract EMS shall cover:

1. Patient Transfer Agreement.

2. Equipment exchange and retrieval.

3. Disaster Preparation

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All EMS vehicles and indoor facilities will remain SMOKE FREE