75H70722Q00023 EHSC Solid Waste Technical-Managerial and Financial Support Services.pdf

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Albuquerque NM 87110 4101 Indian School Rd NE, Suite 225 Albuquerque Indian Health Service

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Albuquerque New Mexico 87110 4101 Indian School Road NE Ste 225 Office of Environmental Hlth and Engineering Environmental Health Support Center

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Solicitation #75H70722Q00023 is issued to provide EHSC Solid Waste Technical, Managerial, and Financial Support Services for the Environmental Health Support Center (EHSC) Office of Environmental Health and Engineering (OEHE).

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75H70722Q00023, EHSC Solid Waste Technical, Managerial, and Financial Support Services

SF-1449 continued, page 3 of 40

PURPOSE

The contractor shall provide training and other technical support for tribes located within the United States to strengthen the technical, managerial, and financial (TMF) aspects of tribal solid waste programs for the following Indian Health Service program:

Environmental Health Support Center (EHSC) Office of Environmental Health and Engineering (OEHE) Albuquerque Area Indian Health Service 4101 Indian School Rd NE Ste 225 Albuquerque, New Mexico 87110

Acquisition will be for a 12-month base year and four 12-month option periods for renewal.

DESCRIPTION OF SERVICES/SUPPLIES

The contractor shall be in accordance with all Federal, State, Local, Tribal and IHS regulations and shall be made with minimal divergence from the schedule established and with minimum disturbance and maximum protection of government personnel, property and general public.

PART 1: GENERAL REQUIREMENTS

1. Background The Indian Health Service (IHS) Sanitation Facilities Construction (SFC) program provides water, sewer and solid waste facilities to address sanitation deficiencies for Native American housing as authorized by Public Law 86-121. Most SFC projects serve homes in Indian communities (defined as having 50% or more AI/AN population) or AI/AN homes in communities of less than 10,000 population. The IHS is authorized to design, construct and improve facilities, acquire lands and right-of-way for sanitation facilities, projects, and transfer complete facilities to Native American Tribal organizations or other public authorities for operation and maintenance.

The Environmental Health Support Center (EHSC) serves as the national coordinator of IHS based training for the Office of Environmental Health and Engineering (OEHE). In addition, this office also serves as the national liaison for training activities with all twelve IHS Areas and other governmental, public and private institutions. Authority for this justification is mandated under 41.USC.253(c)(1) as implemented by FAR 6.100.

The purpose of the proposed requirement is to provide training and other technical support for tribes located within the United States to strengthen the technical, managerial, and financial (TMF) aspects of tribal solid waste programs.

Typical solid waste system responsibilities of tribes include the following:

• Transfer station operations

• Landfill operations

• Prevention, maintenance, closure, and clean-up of open dumps

• Waste collection, storage, transportation, and disposal programs

• Waste minimization and beneficial reuse incentives

Typical technical assistance needs include the following:

• Solid waste program management

• Landfill and open dump closure and post closure management

• Public engagement/communications

• Rate studies, tipping fees, and implementation

• Integrated waste management plans

• Codes and ordinance development, review, and/or adoption

• Compliance assistance and enforcement

• Facility operations

• Waste reduction and sustainable materials management

• Open dumping assessments

• Methods to minimize open dumping

• Landfill and open dump contents assessment

The successful vendor(s) will be able to provide:

SF-1449 continued, page 4 of 40

- “off-the-shelf” and customized asynchronous, synchronous, (web-facilitated and/or in-person), and blended training

- on-site and virtual technical support for solid waste program management

This contract is being co-funded by the Indian Health Service (IHS) and the United States Environmental Protection Agency (EPA) and is being managed by the EHSC. The IHS and the EPA will use the outcomes of these activities as part of the decision making process to fund contract option years. In addition, the number of tribes successfully improving TMF components of their solid waste programs will be used as a factor in determining the success of this contract.

2.2 General Information

2.2.1 Scope

At the COR’s direction via the issuance of an order, the vendor shall provide services to include, but not be limited to:

A. Access for students to asynchronous and web-facilitated training platforms.

B. Executing asynchronous, synchronous (web-facilitated and in-person) and blended trainings (synchronous and asynchronous) C. Developing new training content related to technical, managerial, and/or financial solid waste program management D. Providing virtual and on-site technical assistance

2.2.2 Vendor Qualifications

Instructor experience shall be integral to the Vendor’s selection. Instructor qualifications, as demonstrated through the proposal CV/resumes and past performance evaluations, shall include:

• A minimum of five years’ in working with communities to develop solid waste management programs. Experience with tribal and/or small rural communities is preferable.

• A minimum of five years’ experience in solid waste related training and support to tribal environmental departments or small rural communities. Tribal experience is a preferable.

• Evidence of adult education competencies (e.g., adult education training courses attended, experience teaching adults, demonstration of understanding of ATLAS learning styles and knowledge transfer approaches for the navigator, engager, and problem solver learning styles)

Subject Matter Expert (SME) experience shall be integral to the Vendor’s selection. SME qualifications, as demonstrated through the proposal CV/resumes and past performance evaluations, shall include:

• A minimum of five years’ experience performing operational work in the subjects that the SME is being identified for. For example, a SME providing support with transfer stations should have a minimum of five years’ experience operating and/or managing a transfer station. Experience with tribal and/or small rural communities is preferable.

• A minimum of three years’ experience providing senior level technical support to colleagues, utility departments, and/or others.

2.2.3 Vendor Coordinator and Communication Protocols:

Provide a contract coordinator to serve as the contact person between the Vendor and the IHS. The contract coordinator shall be available for monthly coordination calls with the primary and/or alternate Contracting Officer’s Representative (COR) to discuss upcoming events, successes, and challenges with the items identified in the contract. Calls are estimated to be approximately one hour in duration. Additional coordination calls may occur as required to facilitate trainings or other project management issues.

The Vendor shall acknowledge receipt of e-mail or phone requests from the COR or designee within two working days and provide timeframe for official response if request cannot be addressed immediately.

If the contract coordinator is not available for a time period exceeding 10 business days, designate an alternate contact and provide contact information to the COR a minimum of five calendar days in advance.

Vendor coordination cost to be incidental to all contract line items.

3 Requirements Overview: Training Services

3.1 General

The successful Vendor shall have an existing catalog of one or more solid waste technical, managerial, and financial related training courses available that can be used “off-the-shelf” or minimally modified upon request to meet the needs of

SF-1449 continued, page 5 of 40 the IHS. Preferred courses include web-facilitated and/or in-person training delivery. The successful Vendor shall also have the capacity to execute existing government owned trainings and/or develop new training courses upon request.

For all courses regardless of delivery method: Training courses with durations longer than 90 minutes shall be highly interactive and include a minimum 33% time allocation for kinesthetic (aka hands-on) exercises for attendees to begin applying content learned while still in the class environment in addition to standard lecture formats. Lecture should be balanced throughout each module with discussions, exercises, and demonstrations such that attendees have an opportunity to be actively engaged in the training event.

3.2 Workload Estimates

Training and technical support needs vary year-to-year based on requests received from the 12 IHS Areas and HQ office located in the lower Continental United States and Alaska or as identified by EHSC and the EPA. There is no guarantee of work in any given contract year.

The ideal Vendor shall be able to provide at least five synchronous trainings (web-facilitated and/or in-person), five asynchronous trainings, and 160 hours of technical assistance per year.

The IHS is willing to work with the Vendor, within reason, to find dates that are acceptable to both parties. The locations are selected by the IHS and are generally non-negotiable.

For reference, solid waste classes requested in the current and past three fiscal years include:

Course Number Requested

Locations

Codes and Ordinance Overview 4 Denver, Reno, Tucson, web-facilitated Codes and Ordinance Workshop 4 Portland, Phoenix, Tucson, web-facilitated

3.3 Training Seats

The Vendor shall provide the following number of seats for varying training modalities as follows:

- Web-Facilitated:

o Up to 30 for multi-day courses or courses exceeding 4 hours.

o Up to 100 for 1-4 hour short courses intended to provide overview information

- In-Person: Up to 30

- Asynchronous: Unlimited

- Blended: Up to 30

Non-student classroom observers: Each learning event may have one or more Federal non-student observers with technical background in the subject matter that may provide incidental input or assistance but will not materially interfere with conduction of the course or alter the terms and conditions of the contract. The CO, COR or a designated inspector may observe a session at any time.

3.4 Venues/Locations

Trainings may be located anywhere in the continental United States and Alaska. The training venue will be secured by the government at no cost to the Vendor. Training venues typically include federal/state/local government meeting spaces, tribal meeting spaces, and/or hotel meeting spaces.

The Vendor shall provide a laptop, projector, screen, flip charts, and all other materials required to execute the training class as an incidental to course execution contract line items.

3.5 Training Content Sources

Training content sources include off-the-shelf trainings, IHS owned training content, and content developed by the vendor specifically for IHS.

3.5.1 Off-the-shelf trainings

Off-the-shelf trainings include trainings developed solely under the auspices of the Vendor without funding from the federal government. Training content will remain solely owned by the Vendor unless otherwise agreed upon in writing by both contract parties. Vendor shall provide and maintain all materials/equipment required to execute off the shelf trainings.

Trainings may be varying durations and modalities including synchronous (web-facilitated and in-person), asynchronous, SF-1449 continued, page 6 of 40 and blended.

3.5.2 Government Owned Trainings

Government owned trainings include trainings whose development was sponsored by the federal government unless the government released ownership/use rights in writing.

The IHS owns content for two solid waste courses. If indicated in the proposal request, the Vendor shall work with the EHSC to review, update, and execute government owned trainings. The intent is not to recreate the training course;

however minor modifications may be acceptable with the approval of the COR.

Courses that the IHS owns include (but are not limited to):

- Solid Waste Codes and Ordinances (2.5 day course) - part 1 of a 2 part training series

- Solid Waste Codes and Ordinances Workshop (2.5 day course) - part 2 of a 2 part training series

The IHS maintains all ownership rights for Government owned trainings to reproduce or use the training material provided with this contract (including materials updated by the Vendor) without restriction and the right to authorize others to use the materials for any purpose. The Vendor shall only provide these training courses to the government during the contract performance periods. Upon completion of the contract, the Vendor shall turn over all training course materials (content, equipment, and other resources) and may not offer these trainings without the express written permission of the government through the IHS EHSC office.

3.5.3 Development of New Course Content

If indicated in the order, the Vendor shall work with the EHSC to develop new training courses to meet emerging tribal utility operational needs. Course design requests may be for synchronous, asynchronous, and/or blended offerings.

Work under this section includes developing training courses including course objectives, agenda, instruction methods, teaching and learning strategies, knowledge transfer assessment (e.g., how learning strategies will be assessed), learning materials, learning environment (e.g., instructor to student environment, student to student environment, and student to material environment), instructor’s biography, presentations and handouts.

Unless otherwise indicated in the Order,

• the Vendor shall submit draft training course documentation and materials to the COR within 90 days of Order execution.

• the COR shall review and provide comments on the draft materials within 10-20 business days of receipt

• the Vendor shall review and revise the materials within 10 business days of comment receipt until accepted by the COR.

Draft materials shall be provided in PowerPoint format, pdf, or other mutually acceptable format for review.

Final and revised training materials shall be provided as follows:

• Presentation Modules – PowerPoint (editable)

• Handouts/Manuals – Original editable document file format (e.g., Word, Excel) and PDF

• Reference Books – electronic or hard copy

Any new courses the Vendor shall develop will be for Indian Health Service ownership. The IHS will maintain all ownership rights to reproduce or use the new course training material provided with this contract without restriction and the right to authorize others to use the materials for any purpose. The Vendor shall only provide these training courses to the government during the contract performance periods. Upon completion of the contract, the Vendor shall turn over all training course materials (content, equipment, and other resources) and may not offer these trainings without the express written permission of the government thru the IHS EHSC office.

3.6 Electronic Training Platforms

The vendor shall provide one industry standard electronic training platform each for synchronous and asynchronous trainings. Examples of industry standard synchronous platforms include, but are not limited to: Zoom, Adobe Connect, and GoToTraining. Examples of asynchronous training platforms include, but are not limited to: Adobe Captivate and Canvas.

Electronic platform cost to be incidental to all course development and execution line items.

SF-1449 continued, page 7 of 40

1. Platforms for asynchronous learning shall, at a minimum, include the capability to:

a. Allow access for unlimited participants

b. Allow administrative read-only access for up to five IHS and/or EPA staff to view reporting and participation levels

c. Student self-registration

d. Discussion boards

e. Homework assignments

f. Measure participation levels (engagement, time spent in training platform, etc.)

g. Track course progress and completion status

h. Provide professional development hour (PDH) and/or continuing education unit (CEU) certificates

i. Maintain student records

j. Allow students access 24/7 to review completed course content for the duration of the contract

k. Print reports of student enrollment per class, participation levels, completion status,

2. Platforms for web-facilitated synchronous trainings shall, at a minimum, include the capability to:

a. Allow access for up to 100 simultaneous participants

b. Allow administrative read-only access for up to five IHS and/or EPA staff to view reporting and participation levels

c. Screen share

d. View live-stream video of instructor and students

e. Poll

f. Chat

g. Utilize breakout rooms

h. Phone option for attendees without microphone

i. Record and download training sessions

j. Report attendee logins/logout

k. Report results of poll questions

3.7 Training Registration

With the exception of asynchronous training, registration for training events shall be completed on the EHSC website (www.ihs.gov\EHSC). The Vendor shall provide the EHSC with a course description, training outcomes, and agenda a minimum of 60 days before the start of the event. The EHSC shall post the training on the website, advertise it using IHS networks, and provide roster updates to the Vendor on request.

Registration for asynchronous trainings shall be completed on the Vendor provided training platform or the EHSC website.

3.8 Required Documentation

Cost to complete required documentation for each training to be incidental to all course development and execution line items identified in Part 2.

3.8.1 Pre-Course Review Form

Using the form provided by the COR or EHSC representative, for every training course, document each lesson/module with unit/module name, duration (in minutes), content description and/or purpose, learning outcomes, instructional materials used, method used along with the learning styles that are accommodated with this method, assessment method and performance criteria, and applicable notes. Provide documentation for each course to the COR for approval within four weeks of the beginning of each contract year. If modifications are made to the course during the contract year, provide copies of the revised Pre-Course Review Form to the COR within two week of completion. The government will review the submitted documentation, and if required, provide a written request for revisions within 14 days of receipt.

Final revised documentation shall be provided within 14 days of requested revisions.

3.8.2 Course Documentation

Pre-Course: Refer to section 3.8.1 above.

During Course (Synchronous and Blended Only): The EHSC will provide the vendor with roster, sign-in sheet, evaluation form, and conference meeting space evaluation via email prior to the training event. Vendor shall administer these forms during the training course.

http://www.ihs.gov/EHSC

SF-1449 continued, page 8 of 40

Post Course (Synchronous and Blended Only): Provide training closeout documentation including the filled out sign-in sheet, individual evaluation responses, corrected rosters, venue review form, and electronic copies of each training certificate to the COR. Closeout documentation shall be submitted within four weeks of the completion date of the training or with the invoice, whichever is sooner.

Asynchronous: Refer to reporting requirements described in Part 2 of this contract.

3.8.3 Training/Reference Manuals

For training events less than 15-hour duration: The Vendor shall provide handouts and reference material to training attendees. At a minimum, the materials shall include an agenda and copies of the slide presentation (maximum of 2 per page with each slide size maximized to fit approximately 1/2 the usable page). For web-facilitated or asynchronous courses, the handouts shall be electronic and provided to the attendees at least 48 working hours in advance of the training event and also provided for download during the training. For in-person events, hard copies of training materials shall be provided in a folder or binder. Electronic copies of the materials shall also be provided to attendees within 1 week of course completion.

For training events greater than 15-hour duration: The Vendor shall provide spiral bound training manuals for each attendee that include durable front and back covers. At a minimum, the manuals shall include copies of the agenda, instructor bios, instructor contact information, presentation slides (maximum of 2 per page with each slide size maximized to fit approximately 1/2 the usable page), exercises to be completed during the course, and reference material for future use. The manual shall be provided to attendees at the start of each session. If reference manuals are more than 2-inches thick or otherwise untenable for a student to pack home, the Vendor shall provide shipping of manuals to each attendee’s work location at the end of each training course for delivery within 7 business days.

3.8.4 Course Evaluations

Average student scores for individual course modules equal to or greater than 3.0 indicate acceptable course content and delivery.

Substantial student complaints or concerns regarding the course content, method or instructor shall be addressed immediately by both the Vendor and IHS. Unacceptable aspects of any training session as measured by at least two subject matter categories receiving an average score of less than 2.0 on a 5 point scale may be subject to a reduction in pay under 52.212-4 (a) Inspection: or if repeated failure to improve, 52.212-4 (m) Termination for Cause.

Definitions:

• Acceptable – Average student evaluation scores for any given line item equal to or greater than 2.75 out of a point scale of 1-5 with 5 being the highest.

• Substantial – Average student evaluation scores for any given line item less than 3.0 out of a point scale of 1-5 with 5 being the highest score. Exception: IHS selected training venue ratings

• Unacceptable - Average student evaluation scores for any given line item less than 2.0 out of a point scale of 1-5 with 5 being the highest score. Exception: IHS selected training venue ratings

END OF PART 1--

PART 2: TRAINING SERVICES - EXECUTION

3.9 General

Refer Part 1, Section 3 above for additional information on training service definitions and requirements.

3.10 Course Development

3.10.1 General Information

The Vendor shall develop courses as requested by order. Courses shall cover technical, managerial, and/or financial tribal solid waste topics as identified by the COR and may be utilized for synchronous, asynchronous, and/or blended learning.

The Vendor shall develop and deliver materials using environmental professionals and legal subject matter experts with appropriate experience in assisting tribes or small rural communities. Course developers shall be well versed in adult education best practices with prior experience teaching adults. Native American instructors or instructors with experience teaching Native American professionals are preferred. Provide current resumes of course instructors to the COR annually and as new instructors are identified.

SF-1449 continued, page 9 of 40

Indian Health Service and the Environmental Protection Agency shall maintain the rights to any new training content developed to reproduce or the use the training material provided with this contract without restriction and the right to authorize others to use the materials for any purpose.

3.10.2 Course Development

Develop training course including course outcomes, agenda, instruction methods, teaching and learning strategies, knowledge transfer assessment (e.g., how learning strategies will be assessed), learning materials, learning environment (e.g., instructor to student environment, student to student environment, and student to material environment), instructor’s biography, presentations and handouts.

Unless otherwise indicated on the order, the Vendor shall submit draft training course documentation and materials to the COR within 90 calendar days of order award. The COR will review and provide comments on the draft materials. The Vendor will review and revise the materials within 10 business days of receipt until accepted by the COR.

Draft materials shall be provided in PowerPoint format, pdf, or other mutually acceptable format for review.

Final and annually revised training materials shall be provided as follows:

• Presentation Modules – PowerPoint (editable)

• Handouts/Manuals – Original editable document file format (e.g., Word, Excel) and PDF

• Reference Books – electronic or hard copy

3.10.3 Performance Standards

Performance Objective

Performance Standard & Acceptable Quality Level

(AQL)

Monitoring Method Incentive positive/negative

Course Development o Acknowledge receipt of e-mail or phone requests within two working days o Submit draft course materials within 90 calendar days of order award.

o Submit revised documents within 10 days of receipt of comments

Communication response times

Course content review(s )

Positive: Document past performance report card, paying particular attention to performance that exceeded the standard

Negative: Document past performance report card, paying particular attention to performance that is below the standard.

3.10.4 Measurement and Payment

Payment for Course Development – A-F: (items 0001-0006, 1001-1006, 2001-2006, 3001-3006, 4001-4006) will be as follows:

Measurement: Each training course developed (based on CLIN defined training duration) Basis of Payment: Includes all time, materials, personnel, preparation, and incidentals required to complete work described in Part 1 and this section.

3.11 Course Modifications

The Vendor shall evaluate existing off-the-shelf and government owned courses and complete course content modifications to update and/or convert materials from synchronous to blended or asynchronous as requested in the order.

Training material modifications consist of reviewing and revising external training content links/references, updating slide images and case studies, adding or modifying interactive exercises, and updating material for current relevancy. This scope does not include revising existing course material for the convenience of the instructor. With approval from the COR, the Vendor may modify existing course content for their convenience at no charge to the contract.

Refer to Section 3.10 for content development and draft content submittal requirements.

3.11.1 Performance Standards

Performance Objective

Performance Standard & Acceptable Quality Level (AQL)

Monitoring Method Incentive positive/negative

SF-1449 continued, page 10 of 40

Course Material Revisions o Acknowledge receipt of e-mail or phone requests within two working days o Submit draft document revisions and draft summary documents at least 40 business days prior to the end of the contract period.

o Submit revised documents within 10 days of receipt of comments o Submit new complete set of training material and evaluation guidance within 10 days of revision acceptance.

Communication response times

Updated training materials review.

Positive: Document past performance report card, paying particular attention to performance that exceeded the standard

Negative: Document past performance report card, paying particular attention to performance that is below the standard.

3.11.2 Measurement and Payment

Payment for Course Modifications: (items 0007, 1007, 2007, 3007, 4007) will be as follows:

Measurement: Hours of time spent reviewing and modifying training course content measured to the nearest quarter hour.

Basis of Payment: Includes all time, materials, personnel, and incidentals required to complete work described in Part 1 and this section.

3.12 Synchronous Training

Synchronous learning shall consist of either web-facilitated live trainings and/or in-person trainings as requested by the COR or as defined in this scope of work.

Web-facilitated trainings shall consist of sessions no longer than 4 hours a day per class (unless otherwise authorized by the COR) and include breaks totaling no more than 15 minutes total for every 2 hours of training. The instructor shall remain on the platform and be available for questions for a minimum of 15 minutes after the end of each training session or until the last attendee has signed off, whichever comes first. Training dates and times to be scheduled with the EHSC training consultant and COR and may be consecutive days or spread out over multiple weeks/months.

In-person trainings shall consist of a full day or multiple consecutive day(s) depending on the training course duration.

Unless otherwise approved, classroom sessions shall start at 8:00 am local time and end by 5:00 pm with a 60 minute lunch break plus one 15 minute break in the morning and one 15 minute break in the afternoon. The instructor shall be available for questions a minimum of 30 minutes after the end of each class day or until the last participant has left the training room. Variations beyond incidental occurrences to this are subject to approval by the COR.

3.12.1 Synchronous A:

Synchronous A learning consists of up to 4 hours of synchronous learning utilizing online platforms and 1 instructor for the identified course. Additional instructors can be provided at no additional cost to the contract.

3.12.2 Synchronous B:

Synchronous B learning consists of up to 16 hours of synchronous learning either utilizing online platforms or in-person (as designated by the COR) and up to 2 instructors for the identified course. Additional instructors can be provided at no additional cost to the contract.

3.12.3 Synchronous C:

Synchronous C learning consists of up to 24 hours of synchronous learning either utilizing online platforms or in-person (as designated by the COR) and up to 2 instructors for the identified course. Additional instructors can be provided at no additional cost to the contract.

3.12.4 Synchronous Extra Days:

If designated on the order, the vendor shall provide services to extend the training duration for synchronous A-C line items.

3.12.5 Performance Standards

Performance Objective

Performance Standard & Acceptable Quality Level (AQL)

Monitoring Method Incentive positive/negative

SF-1449 continued, page 11 of 40

Synchronous training execution

Acknowledge receipt of e-mail or phone requests within two working days Course documentation to be submitted within contract timeframes o Course agendas, pre-course review forms– within 4 weeks of contract year start o Reference material - at the class.

o Class evaluations and other closeout documentation– 14 days after the end of the training

Communication response times

Couse content (agendas, pre-course evaluation forms)

Course evaluations Knowledge transfer reports Attendee reports Random inspection

(non-student observers, telephone calls with attendees)

Positive: Document past performance report card, paying particular attention to performance that exceeded the standard

Negative: Document past performance report card, paying particular attention to performance that is below the standard.

3.12.6 Measurement and Payment

For all payment items in this section, Training venue to be provided by IHS. Instructor travel and per diem (if applicable) to be paid for in CLIN 0023, 1023, 2023, 3023, 4023

Payment for Synchronous Training – A-C: (items 0008-0010, 1008-1010, 2008-2010, 3008-3010, 4008-4010) will be as follows:

Measurement: Each completed learning event (based on CLIN defined training duration) Basis of Payment: Includes all time, materials, personnel, preparation, training execution (including training platform), closeout reporting, and incidentals required to complete work described in Part 1 and this section.

Payment for Synchronous Training – Extra days: (items 0011, 1011, 2011, 3011, 4011) will be as follows:

Measurement: Each day of learning (completed beyond the amount designated in the fixed unit price contract line items for synchronous training) measured to the nearest quarter day.

Basis of Payment: Includes all time, materials, personnel, preparation, training execution, closeout reporting, and incidentals required to complete work described in Part 1 and this section.

3.13 Asynchronous Training

Asynchronous trainings shall consist of a combination of on-demand slide-decks or other content driven materials, on-demand videos (if applicable), links to additional resources, quizzes, and other interactive content available 24/7 to the learner. Each course duration shall be a minimum of 1 hour up to a maximum of 4 hours unless otherwise approved by the COR.

Asynchronous learning shall be completed using an electronic training platform as described in this contract.

The vendor shall provide monthly reports listing:

- new and cumulative registrations (summary numbers and individual names for each course)

- participant registration dates

- participant completion percentages

- completion date

The Vendor shall also provide:

- PDH or CEU completion certificates to each participant successfully completing the course and to the COR

3.13.1 Performance Standards

Objective

Performance Standard & Acceptable Quality Level (AQL)

Monitoring Method Incentive positive/negative

Asynchronous training execution

Acknowledge receipt of e-mail or phone requests within two working days

Monthly reports Communication response times

Positive: Document past performance report card, paying particular attention to performance that exceeded the standard

SF-1449 continued, page 12 of 40

Submit monthly reports by the 15th of each month for the previous month or with the invoice, whichever occurs first.

Negative: Document past performance report card, paying that is below the standard.

3.13.2 Measurement and Payment

Payment for Asynchronous Training: (items 0012, 1012, 2012, 3012, 4012) will be as follows:

Measurement: Each training course title offered during the performance period of the order.

Basis of Payment: Includes all time, materials, personnel, preparation, platform management, reporting, and incidentals required to complete work described in Part 1 and this section.

3.14 Blended Training

The Vendor shall provide blended training that consists of a combination of synchronous and asynchronous learning.

Synchronous learning shall consist of either web-facilitated live trainings and/or in-person trainings as requested by the COR. Asynchronous learning shall consist of discussion boards, on-demand slide-decks or other content driven materials, on-demand videos (if applicable), links to additional resources, homework assignments, quizzes, and other interactive content available 24/7 to the learner and facilitated/monitored daily by the instruction team for the training course duration. Asynchronous training components shall be facilitated and monitored by the instruction team for a minimum of 15 days before the first synchronous training event thru 15 days after the end of the final synchronous event.

Web-facilitated trainings shall consist of sessions no longer than 4 hours a day per class and include up to two breaks totaling no more than 30 minutes per day. Training dates and times to be scheduled with the EHSC training consultant and COR and may be consecutive days or spread out over multiple weeks/months.

In-person trainings shall consist of a full day or multiple consecutive day(s) depending on the training course duration. For synchronous learning longer than 24 hours in duration (Blended C), the COR may request a portion of the training hours occur at several different points during the training period to provide an extended learning environment.

3.14.1 Blended A:

Blended A learning consists of up to 8 hours of synchronous learning and up to 4 hours of asynchronous learning using 1 instructor for the identified course. Additional instructors can be provided at no additional cost to the contract.

Example 1 – Blended A: Training Course, 8 hours in-person and 4 hours on-demand.

Asynchronous available. April 15– May 15.

In-Person, 1 day, May 1.

3.14.2 Blended B:

Blended B learning consists of up to 24 hours of synchronous learning and up to 8 hours of asynchronous learning using up to 2 instructors for the identified course. Additional instructors can be provided at no additional cost to the contract.

Example 2 – Blended B: Training Course, 24 hours web-facilitated and 8 hours on-demand.

Asynchronous available. April 15– May 31.

Web-Facilitated Session 1, 4 hours, May 1 Web-Facilitated Session 2, 4 hours, May 3 Web-Facilitated Session 3, 4 hours, May 7 Web-Facilitated Session 4, 4 hours, May 9 Web-Facilitated Session 5, 4 hours, May 13 Web-Facilitated Session 6, 4 hours, May 15

Example 3 – Blended B: Training Course, 24 hours in-person and 8 hours on-demand.

Asynchronous available. April 29 – June 1.

In-Person, 3 day, May 13-15

3.14.3 Blended C:

Blended C learning consists of up to 48 hours of synchronous learning and up to 16 hours of asynchronous learning using up to 2 instructors for the identified course. Additional instructors can be provided at no additional cost to the contract.

Example 4 – Blended C: Training Course, 48 hours in-person and 16 hours on-demand.

Asynchronous available. April 15 – September 14.

In-Person Session 1, 3 days, May 1-3.

SF-1449 continued, page 13 of 40

In-Person Session 2, 3 days, August 28-30

Example 5 – Blended C: Training Course, 48 hours in-person and 16 hours on-demand.

Asynchronous available. April 15 – September 14.

In-Person Session 1, 3 days, May 1-2.

Web-Facilitated Session 2, 4 hours, June 1 Web-Facilitated Session 3, 4 hours, July 1 In Person Session 4, 2 days, August 29-30

3.14.4 Performance Standards

Objective

Performance Standard & Acceptable Quality Level (AQL)

Monitoring Method Incentive positive/negative

Blended class execution

Acknowledge receipt of e-mail or phone requests within two working days Course documentation to be submitted within contract timeframes identified in Task 2 o Course agendas, pre-course review forms– within 4 weeks of contract year start o Reference material - at the class.

o Class evaluations and other closeout documentation– 14 days after the end of the training

Couse content (agendas, pre-course evaluation forms)

Course evaluations Knowledge transfer reports Attendee reports

Random inspection (non-student observers, telephone calls with attendees)

Positive: Document past performance report card, paying particular attention to performance that exceeded the standard

Negative: Document past performance report card, paying that is below the standard.

3.14.5 Measurement and Payment

For all payment items in this section, training venue to be provided by IHS. Instructor travel and per diem (if applicable) to be paid for in CLIN 0023, 1023, 2023, 3023, 4023

Payment for Blended Training A-C: (items 0013-0015, 1013-1015, 2013-2015, 3013-3015, 4013-4015) will be as follows:

Measurement: Each completed learning event (based on CLIN defined training duration) Basis of Payment: Includes all time, materials, personnel, preparation, platform management, reporting, and incidentals required to complete work described in Part 1 and this section.

END OF PART 2--

PART 3: TECHNICAL ASSISTANCE AND TRAVEL

4 Technical Assistance Technical support services supporting operations are meant to build tribal utility management capacity and train operators to perform maintenance on their own facilities. Vendor should demonstrate how to evaluate systems, complete repairs, and/or troubleshoot systems; however, they shall have the utility perform the actual work under the Vendor’s supervision and guidance.

Technical support services supporting legal reviews and rate studies may be completed by the Vendor’s subject matter expert (SME) with support from the utility.

Typical technical assistance needs include the following:

• Solid waste program management

• Landfill and open dump closure and post closure management

• Public engagement/communications

• Rate studies, tipping fees, and implementation

• Integrated waste management plans

• Codes and ordinance development, review, and/or adoption

• Compliance assistance and enforcement

SF-1449 continued, page 14 of 40

• Facility operations

• Waste reduction and sustainable materials management

• Open dumping assessments

• Methods to minimize open dumping

• Landfill and open dump contents assessment

Additional services not listed above, but within the context of solid waste technical, managerial, and financial support and training, may be requested by the government. The Vendor should make every effort to provide the services and notify the government if they are unable to do so.

The Vendor shall be equipped with typical troubleshooting equipment (e.g., tools, cameras, phone service, electronic platform for meetings and conference calls) while performing support services. This equipment (owned, rented, or leased by the Vendor) shall be provided at no additional cost to the government.

Specific technical assistance task information to be discussed with Vendor prior to award of the order and to be provided by the COR as part of the order documentation. Each technical assistance request will be for a single utility department to address one or more related topics such as codes and ordinances support or based on a single topic that applies to multiple utilities such as development of brochures or best practices documentation.

4.1.1 Technical Assistance A:

Technical Assistance A learning consists of providing up to 4 man-hours of technical support performed by one or more subject matter experts. Typical activities include, but are not limited to: telephone consultation support, enforcement recommendations, public notification best practice recommendations.

4.1.2 Technical Assistance B:

Technical Assistance B learning consists of providing up to 8 man-hours of technical support performed by one or more subject matter experts. Typical activities include, but are not limited to: public notice brochure development, facilitation of brain storming sessions for solid waste program initiatives.

4.1.3 Technical Assistance C:

Technical Assistance C learning consists of providing up to 16 man-hours of technical support performed by one or more subject matter experts. Typical activities include, but are not limited to: review(s) of a 5-10 page code, facilitation of meetings with solid waste stakeholders.

4.1.4 Technical Assistance D:

Technical Assistance D learning consists of providing up to 24 man-hours of technical support performed by one or more subject matter experts. Typical activities include, but are not limited to: review(s) of a 10-25 page draft solid waste code, high level evaluation of solid waste operations management, review of solid waste utility program budget for small utility (e.g., operating fewer than three transfer stations or operating trash collection program for fewer than 5 communities).

4.1.5 Technical Assistance E:

Technical Assistance D learning consists of providing up to 40 man-hours of technical support performed by one or more subject matter experts. Typical activities include, but are not limited to: assistance in writing a solid waste code, evaluation/optimization of a solid waste transfer facility, evaluation/optimization of one or more solid waste utility program management elements, review of an integrated solid waste management plan, review/update of an existing rate study.

4.1.6 Technical Assistance – Integrated Waste Management Plan:

Technical Assistance – Integrated Waste Management Plan (IWMP) consists of completing a new IWMP plan for a solid waste utility that serves 50-10,000 residents and one or more communities. The plan should comply with EPA requirements and consider the following elements:

- Description of the community service area

- Description of the tribe's waste management program structure and administration

- Description of the tribe's current and proposed waste management practices

- Description of the funding, sustainability, and the long-term goals of the tribe's waste management program

The following steps shall be complete for each plan

- Develop a profile of the planning area

- Define the waste generators within the planning area

- Identify existing waste management practices within the planning area

SF-1449 continued, page 15 of 40

- Conduct a waste assessment/waste audit

- Estimate future waste generation quantities

- Develop waste handling options

- Identify existing regional programs or infrastructure that the planning area might use

- Develop costs for waste handling options

- Compare options based on criteria defined by the tribe

- Assist the utility to obtaining approval from the tribal council or other appropriate governing body

Refer to (https://www.epa.gov/tribal-lands/developing-tribal-integrated-waste-management-plans#:~:text=An%20Integrated%20Waste%20Management%20Plan%20(IWMP)%20is%20a%20document%20that,and %20sustainable%20waste%20management%20program) for additional information.

The Vendor shall provide a plan that includes a cover page, table of contents, content written and organized in a professional manner with a logical flow, and appendices with tables and documents supporting the report content. The hard copy of the report shall be spiral bound with durable front and back covers.

Unless otherwise indicated in the Order,

• the Vendor shall submit draft report to the COR within 120 days of Order execution.

• the COR shall review and provide comments on the draft materials within 10-20 business days of receipt

• the Vendor shall review and revise the materials within 10 business days of comment receipt until accepted

Draft materials shall be provided in PowerPoint format, pdf, or other mutually acceptable format for review.

The final deliverable shall include two hard copies of the final report to be provided to the tribal utility and electronic copies in PDF format shall be provided to the tribal utility and to the COR.

4.1.7 Technical Assistance – Rate Study:

Technical Assistance – Rate Study consists of completing a new rate study for a solid waste utility that serves 50-10,000 residents and one or more communities. The rate study should include, at a minimum:

- identification of the goals and objectives

- identification of current budget/finance sources

- an analysis of current operational budget including solid waste program management, collection (if applicable), transfer station operational costs (if applicable), and equipment replacement o identification of items that either should be added to the operational budget or are optional in the budget

- analysis of current customer rate structures

- development of alternative recommendations on rate modifications

The Vendor shall provide a rate study report that includes a cover page, table of contents, content written and organized in a professional manner with a logical flow, and appendices with tables and documents…