Attachment 3--SOW Cisco Network Equipment Maintenance.pdf
PDF 237 KB Posted
- Attached to
- ISBEE-CISCO Network Equipment and Software Maintenance Federal contract opportunity
- Solicitation number
- 75H70424Q00047
About this file
This document is a Statement of Work (SOW) for Cisco network equipment and software maintenance for the Indian Health Service (IHS). IHS requires a 12-month maintenance contract to provide hardware and software support for its Cisco network equipment, including routers, switches, firewalls, wireless controllers, and network management applications. The maintenance contract will cover technical support, next business day hardware replacement, software updates, software application support, and software subscription renewals. Vendors must be authorized Cisco partners to quote the costs for Cisco-provided coverage. The service period is to begin on August 31, 2024, when the current Cisco maintenance contracts expire. Vendors should provide maintenance and subscription costs for the specified equipment list, and identify any items that cannot be covered. The service will be electronically delivered, and the contractor must provide the IHS Contracting Officer Representative with the maintenance contract details after award.
The related federal contract opportunity is a combined synopsis/solicitation for the Cisco network equipment and software maintenance requirement, set aside for Indian Small Business Economic Enterprises (ISBEE) under NAICS code 541519. The Department of Health and Human Services' Indian Health Service is the procuring agency.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Amendment 00001-Q_A RFQ 75H70424Q00047.pdf | ||
| Attachment 5--52.212-5.pdf | ||
| Attachment 2--Equipment List.xlsx | XLSX spreadsheet | |
| Attachment 6--Additional Provisions_Clauses.pdf | ||
| Combined-Synopsis RFQ 75H70424Q00047.pdf | ||
| Attachment 4--BNJ.pdf | ||
| Attachment 1--IEE Representation Form.pdf |
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
SOW Cisco Network Equipment and Software Maintenance
1. Introduction
The Indian Health Service (IHS) uses Cisco network equipment to provide network connectivity.
The network equipment includes routers, switches, firewalls, wireless controllers and network management applications.
2. Maintenance Coverage Required
IHS requires a maintenance contract to provide hardware and software support for the Cisco network equipment used on the network. The maintenance contract will provide IHS with:
• Access to Cisco’s Technical Assistance Center (TAC) for technical support.
• Next business day replacement for defecting hardware devices.
• Software updates for both major and minor software releases.
• Software Application Support Service with Upgrades (SASU) for relevant products.
• Software subscription renewals for relevant products.
• Software support coverage for 200 perpetual LiveAction LiveNX licenses procured from Cisco (License number a0f2G00000IbzT9).
3. Hardware & Software Requiring Coverage
The hardware and software requiring maintenance and subscription coverage is listed in the Attachment 2 – Equipment List.
4. Service Coverage Period and Duration
The contract service period is for 12 months and should begin when the existing Cisco maintenance contracts expire.
• As the majority of the items are currently covered under Cisco contract number 204940487 which expires on 30 August 2024, the new contract should begin on August 31st, 2024.
• For any items not currently covered by an existing contact, coverage should begin on August 31st 2024.
• For the 200 LiveNX perpetual licenses, the service coverage period should be Co-Termed to begin on August 31st, 2024.
SOW Cisco Network Equipment and Software Maintenance
5. Information to Include in Responses
Vendors should include the following information in their response.
• Maintenance and subscription costs for each item specified in the list of items requiring coverage.
• Identify and indicate any hardware and software items that cannot be quoted for coverage and include an explanation on why coverage cannot be provided.
6. Third Party Maintenance Coverage
Offerors must be an authorized Cisco partner and eligible to quote the costs for Cisco provided coverage.
• Third party maintenance coverage shall not be considered
7. Delivery
Services and subscriptions acquired through this acquisition shall be electronically delivered via email or assigned to the IHS Smart virtual account IHS-HQ-OIT on the Cisco portal.
After contract award, the contractor shall contact the IHS Contractor Officer Representative (COR) to verify the email address and Cisco.com user id for E-Delivery. The contractor shall provide the COR with an export from the Cisco maintenance database, listing the serial numbers, support contract number(s) and service duration to confirm maintenance coverage.
| 1. Introduction |
| 2. Maintenance Coverage Required |
| 3. Hardware & Software Requiring Coverage |
| 4. Service Coverage Period and Duration |
| 5. Information to Include in Responses |
| 6. Third Party Maintenance Coverage |
| 7. Delivery |
File details come from the government source that posted it. Updated .