Scope Excerpt.pdf

OEHE GIS Support Services – Single Award IDIQ

Scope Excerpt, Period of Performance, and Estimated Budget

Period of Performance: The period of performance is anticipated to be a base year and four one-year options. A total of five years with exercised options.

Estimated Budget: This base contract is being awarded for $0.00. Task orders will be awarded independent of the base contract as the need arises. All Task Orders under this contract will be issued as Firm Fixed Price. The estimated ceiling over the entire contract, base year and all options combined, is $9.9 million.

Scope:

The Indian Health Service (IHS) is comprised of a headquarters office and 12 IHS Areas covering Alaska and the continental United States. Each IHS Area serves a unique geographic region and provide healthcare services along including preventative health services through the Office of Environmental Health & Engineering (OEHE).

This IDIQ contract provides support for the implementation of GIS within the OEHE Program through tasks including, but not limited to, development and maintenance of feature service schemas, quality assurance/quality control, policy and guideline development support, apps and tool development, maintenance of the portal sites page, technical support, resource development, and training. The IHS has a separate technical support contract to operate and maintain the GIS infrastructure and provide limited support services including publishing enterprise services, development of field map applications as requested, and other technical assistance (including coordination with other support vendors) as needed.

The contractor is required to complete various tasks under the following items:

Item 1 GIS Program Manager: The GIS Program Manager, or their designee, shall serve as a technical expert on the Management Team that meets monthly to discuss implementation, support issues, versioning strategies, hardware challenges, software portfolio recommendations, trainings, templates, user manuals, and all other issues related to GIS products within IHS.

Item 2 Help Desk: The intent of the help desk to provide timely support to IHS GIS users experiencing technical problems or that have hit a roadblock to designing or using IHS GIS products. The Vendor shall server as the primary help desk contact and gatekeeper. Vendor shall route any technical problems with the portal or feature services that need to be addressed by IHS OEHE portal admins or IHS personnel to the correct contacts and shall follow-up with the alternate support provider and ticket requester to ensure that the ticket has been resolved. Contacts to be provided after award of contract.

The help desk shall be staff with subject matter experts in GIS workflows and software within the IHS ESRI software portfolio.

Item 3 Training Resources: Training resources includes the creation and/or execution of competency development opportunities including, but not limited to two-hour virtual training workshops, four-hour periodic advanced virtual workshops, multi-day trainings, and YouTube style short videos.

Item 4 Data Conversions: The IHS currently has hundreds of community water and wastewater systems of varying sizes with data found in multiple documents and formats (including AutoCAD, PDF, and JPEG) that need conversion to the IHS GIS utility feature service. This section details potential work associated with data conversion if requested and funded by an individual IHS Area. Work request scopes will vary and can range from one or more small systems with CAD composite drawings to multiple large systems with paper files only and everything in-between.

The IHS will provide the Vendor up to two temporary creator accounts to the IHS enterprise portal to perform the work at no cost to the Vendor. Additional accounts may be requested for larger systems or for task orders requesting conversion of multiple systems. The contractor will also be provided access to the IHS GIS utility and/or CAD training and production feature services to become acquainted with the feature service schemas and to complete the scope.

There is no guarantee of work for this item. Funding may be provided by individual IHS Areas based on their needs and data conversion approaches. Bid quantities are rough estimates only and will likely vary significantly from year to year.