SOW Cisco Network Hardware and Software.pdf

Statement of Work SCOPE: Network Equipment

1. Introduction

The Indian Health Service (IHS) is responsible for providing federal health services to American

Indians and Alaska Natives. In support of the agency mission, IHS uses secure Information

Technology (IT) to improve health care quality, enhance access to care, reduce medical errors and modernize administrative functions consistent with the Department of Health and Human

Services (HHS) enterprise IT initiatives.

2. Objective

The objective of this acquisition is to acquire new network equipment to replace older devices that are more than 5 years old. The new network devices must integrate and coexist with existing network equipment within the agency IT network.

3. Scope

The scope of this acquisition is to acquire the following equipment.

• Network routers and software licenses

• Wireless controllers, access points and software licenses

4. Bill of Materials

The list of required network equipment is specified in Attachment 1 – Network Equipment -

Bill of Materials. It includes vendor part numbers with the software versions current at the time of creation. In some cases, the software version number is embedded in the part number. In the event the software versions have been updated by the vendor since the Bill of Materials was created, the new software part numbers should be included in the Offeror’s respond.

5. Equipment Condition

The following requirements apply to network equipment acquired through this acquisition.

• Only Cisco certified original and new equipment should be quoted.

• No grey market equipment should be quoted.

• All optics and cables must be Cisco certified original and new.

• No third party or compatible optics and cables should be quoted.

• Only Cisco provided maintenance coverage should be quoted.

6. Authorized Reseller

Offerors must provide information confirming they are authorized Cisco equipment resellers.

7. Maintenance and Subscription Start Date

The Cisco product configurator allows the selection of a Service Start Date for maintenance coverage and subscription services. IHS requires the Service Start Date to align with the projected equipment delivery date published on the Cisco Commerce Workspace (CCW) portal.

After the contract is awarded, the contractor will contact the IHS Project Officer to select the service and subscription start date for each applicable item.

8. Equipment Delivery

The equipment shall be delivered to IHS locations specified in the Bill of Materials. The vendor shall assign a project manager to work with the IHS Project Officer to schedule equipment deliveries. The vendor’s project manager shall schedule biweekly meetings with the IHS Project

Officer to provide updates on equipment delivery dates.

Software licenses and subscriptions acquired through this acquisition shall be electronically delivered via email or assigned to the IHS Smart virtual account IHS-HQ-OIT on the Cisco portal. After contract award and prior to invoice submission, the contractor shall provide evidence via screen share to show all licenses and subscriptions are assigned to the IHS Smart virtual account IHS-HQ-OIT on the Cisco portal.

9. Number of Awards

IHS plans to award one (1) firm fixed price order as a result of this solicitation.

10. Post-Award Administration & Performance

Standards

Performance Standard Acceptable Quality Level Monitoring Method

Delivery Coordination • The vendor assigns a

Project Manager to coordinate deliveries with the IHS Project

Officer.

• The equipment is delivered to the addresses requested by the IHS Project

Officer.

• The vendor’s

Project Manager schedules a kickoff call within 7 days after the contract is awarded.

• An equipment delivery schedule is created and updated monthly with estimated delivery dates.

• The service start date for maintenance and subscription services is approved by IHS for each item.

• Phone calls and emails are responded to within

48 hours.

Equipment Condition

• The equipment is shipped in original manufacturer packaging, and the packaging has no noticeable signs of damage.

• The equipment specified in the BOM is delivered in new condition from the original manufacturer.

• Visual inspection.

Software Licenses &

Subscriptions

• Software licenses and subscriptions are assigned to the IHS

Smart virtual account.

• Online inspection through the Cisco

Smart account web portal.

• The service start date for maintenance and subscription services is the date approved by the

IHS Project Officer.