Combined_Synopsis_&_Solicitation.pdf

COMBINED SYNOPSIS/SOLICIATION

SOLICITATION: 73351019Q0036

CUSTOMER EXPERIENCE IMPROVEMENT

This is a combined synopsis/solicitation for commercial services prepared in accordance with the format in Federal Acquisition Regulation subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued.

Solicitation number 73351019Q0036 is being issued as a Request for Quote (RFQ) using Simplified Acquisition Procedures. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2019-02 (effective 06 May 2019). It is the Contractor's responsibility to be familiar with applicable clauses and provisions. The North American Industrial Classification System Code is 541611, Administrative Management and General Management Consulting Services, with a small business size standard of $15.0M. This requirement is being issued as total small business set-aside. The Government intends to issue an Indefinite Delivery Indefinite Quantity (IDIQ) contract, to one Quoter that allows for firm fixed price, labor hour, and time and material Orders.

Quoted prices for each calendar year that the IDIQ requires performance in shall include itemized pricing in accordance with the price structure found at Attachment 1.

This notice does not obligate the Government to award the IDIQ or the Sample Task Order; it does not restrict the Government's ultimate approach; nor does it obligate the Government to pay for any quote/proposal preparation costs.

INSTRUCTIONS

The provision at FAR 52.212-1, Instructions to Offerors-Commercial Items applies. Additional clauses applicable to this requirement can be found at Attachment 1.

To be considered for this award, Quoters must be registered in the System for Award Management (SAM) database at https://www.sam.gov/ prior to award. Lack of registration will make a Quoter ineligible for award. Additionally, quotes that fail to comply with the instructions below may be interpreted by the Government as not compliant.

Quoters shall furnish the information required by this solicitation. Quoters are expected to examine the entire solicitation document and attachments. Failure to do so will be at the Quoter’s own risk.

The Government may make award based on initial quotes received, without discussion of such quotes. Quotes shall set forth full, accurate, and complete information as required by this solicitation package (including Attachments). The penalty for making false statements in quotes is prescribed in 18 U.S.C. 1001.

https://www.sam.gov/

Offerors submitting restrictive data will mark it as follows in accordance with the FAR 52.215-1, Instructions to Offerors - Competitive Acquisition, which is incorporated by reference.

The Government assumes no liability for disclosure or use of unmarked data and may use or disclose the data for any purpose. Unless restricted, information submitted in response to this request may become subject to disclosure to the public pursuant to the provisions of the Freedom of Information Act (5 U.S.C. 551).

The authorized negotiator or the signatory of the SF 1449, that will be used for the official award, will be notified if the Government intends to make award to the Contractor. Quoters shall provide the name of the individual, position title, telephone number, and e-mail address of that individual.

The Contractor shall submit the following information as part of their quote:

• Name, address, and telephone number of Quoter

• Remit to address, if different than mailing address

• DUNS number

• Tax Identification Number (TIN)

• A completed copy of representations and certifications at FAR 52.212-3

• Acknowledgement of Solicitation Amendments

• A statement of whether the company is providing similar type support to any SBA program office(s) through an active contract or subcontract. The affirmation must be furnished at the time of quote submission, all facts relevant to the existence of organizational conflict of interest, as that term is defined in FAR 9.501, must be disclosed and the disclosure must include a description of the action the Quoter has taken, or proposed to take, avoid, neutralize or mitigate such conflict.

• A statement indicating its capability to comply with Section 508 requirements throughout its performance of this IDIQ. Any quote that does not include a statement indicating the Quoter’s capability to comply with Section 508 requirements throughout its performance of this IDIQ shall be eliminated from further consideration for award.

• Technical and management narrative (15 page limit, not including resumes) describing the technical and management approach to meeting the Government’s objectives, a personnel and staffing plan, proposed labor categories and the description of their functions, availability of the proposed resources (i.e. within X days of order), resumes for Key Personnel (3 page limit per resume), and a comprehensive list of all EIT products and services proposed that fully comply with Section 508 (2 page limit). The narrative shall identify and address assumptions affecting the technical proposal citing the component(s) of the proposal to which they pertain.

The Government reserves the right to reject any quote that includes any assumption that adversely impacts the Government’s requirements.

• Past Performance contact information (name, phone number, email, and contract number) for three recent past or current contracts that are relevant to this requirement. A recent contract is defined as a contract with an active period of performance within three years from the date of the solicitation. A relevant contract is defined as a Federal, State, or local government contract, as well as any private sector contract that predominately required efforts similar to the Government’s requirement.

• Pricing, in a Microsoft Excel compatible format, which includes a list of each proposed labor category, the corresponding hourly labor rate, and the proposed escalation rate from one calendar year to the next. Pricing shall also include any proposed indirect burdens and not to exceed rates and a narrative explaining the Quoters accounting practices and cost assumptions made. Note: The Government reserves the right to obtain other than certified cost or pricing information subsequent to quote submission when the Contracting Officer deems it necessary to support fair and reasonable price determination.

• A Quality Assurance Surveillance Plan (QASP) detailing performance standards, how the standards will be applied, the suggested frequency of the surveillance, and the minimum acceptable defect rate(s).

• A quote for the IDIQ and the attached Sample Task Order.

QUESTIONS

Quoters are requested to submit their questions grouped by solicitation Section and make reference to the particular Section/Subsection number. Questions or requests for extension submitted after the cutoff date will not be considered.

Any information given to a prospective Quoter concerning this solicitation will be furnished promptly to other prospective Quoters as an amendment to the solicitation. All questions shall be submitted by 5:00pm EST, on 15 June 2019, to Rachelle Colon-Serna at Rachelle.Colon-Serna@sba.gov.

QUOTE DUE DATE

Quoters shall submit their quotes no later than 5:00pm EST, on 7 July 2019, to Rachelle Colon-Serna at Rachelle.Colon-Serna@sba.gov. Late quotes and requests for extension will not be considered.

EVALUATIONS

Quotes will be evaluated in accordance with FAR 13.106-2, Evaluation of Offers. An indefinite delivery, indefinite quantity (IDIQ) contract will be awarded to the Quoter who is deemed responsible in accordance with FAR 9.1, whose quote conforms to the solicitation's requirements (to include all stated terms, conditions, representations, certifications, and all other information required by this solicitation) and is judged to represent the best value to the Government.

The evaluation factors are listed below:

Factor 1 – Technical and Management Approach

Factor 2 – Past Performance

Factor 3 – Price

The Government will evaluate Factor 1 – Technical and Management Approach as to the extent the Quoter has provided a feasible approach and demonstrated the ability to accomplish the requirements as stated herein. The staffing plan will be evaluated to determine whether the labor categories, description of functions, availability of resources and proposed resumes are feasible to successfully perform the work and supports the approach. Additionally, the Quality Control Plan will be evaluated for its feasibility and effectiveness.

The Government will evaluate Factor 2 - Past Performance based on the recency and relevancy of the Quoter’s past performance on other Government and/or non-Government requirements. Quoter’s without a record of relevant past performance or for whom information on past performance is not available, the Quoter will not be evaluated favorably or unfavorably on past performance.

The Government will evaluate Factor 3 – Price: The Government will assess the reasonableness of proposed labor rates. Reasonableness will be determined using price analysis techniques and procedures found at FAR 15.404-1(b)(2). As part of the price evaluation, the Government will evaluate the option provided under FAR 52.217-8 Option to Extend Services by examining the Quoter’s proposed escalation rate for each calendar year through 2023. The Government may choose to exercise an extension of services at the end of any Order’s performance period (Base or Options), utilizing the rates of that current performance period.

The Government will employ a trade-off approach to select the most advantageous offer. The approach allows flexibility in selection through tradeoffs between the price and non-price evaluation factors.

The Government will review the QASP based on an acceptable or non-acceptable basis.

52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE

This solicitation incorporates one or more solicitation provisions by reference, with the same force and effect as if they were given in full text. The Quoter is cautioned that the listed provisions may include blocks that must be completed by the Quoter and submitted with its quotation or offer. In lieu of submitting the full text of those provisions, the Quoter may identify the provision by paragraph identifier and provide the appropriate information with its quotation of offer. The solicitation provisions can be accessed electronically at: https://www.acquisition.gov/far/

52.212-1 Instructions to Offerors- Commercial Items (Oct 2018) 52.212-3 Offeror Representations and Certifications - Commercial Items (Oct 2018) 52.215-1(e) Restriction on disclosure and use of data (Jan 2004) 52.215-20 Requirements for Cost or Pricing Data or Information Other Than Cost or Pricing Data – Alternate IV (Oct 2010) 52.217-5 Evaluation of Options (July 1990) 52.232-38 Submission of Electronic Funds Transfer Information with Offer (May 1999)

ATTACHMENTS:

1 – IDIQ Terms and Conditions 2 – Sample Task Order Performance Work Statement