72066825R00002 SUPERVISORY GENERAL SERVICES SPECIALIST - Amendment 1.pdf

72066825R00002/Amendment 1 USPSC/TCN Supervisory GSS Position

I. GENERAL INFORMATION

1. SOLICITATION NO: 72066825R00002, Amendment 1

2. ISSUANCE DATE: November 26, 2024

3. CLOSING DATE AND TIME FOR RECEIPT OF OFFERS: January 9, 2025, 13:00 CAT

4. POINTS OF CONTACT: Elizabeth Colarik Supervisory Contracting Officer ecolarik@usaid.gov and Michael Loro at mloro@usaid.gov.

5. POSITION TITLE: Supervisory General Services Specialist

6. MARKET VALUE: GS-14 $ 104,604 to $135,987 Final compensation will be negotiated within the listed market value and will include Locality Pay for domestic USPSCs based on the location of the Official USAID Worksite, or the approved alternative worksite if approved for remote work. USPSCs performing overseas are not currently entitled to Locality Pay though this will change.

7. PLACE OF PERFORMANCE: Juba, South Sudan. With possible travel as stated in the Statement of Duties.

Overseas USPSCs (and TCNPSCs not subject to the local compensation plan) may be authorized to telework or remote work only from a location within the country of performance, in accordance with Mission policy. Telework or remote work from outside the country of performance may only be authorized in certain situations in accordance with the terms and conditions of the contract

8. PERIOD OF PERFORMANCE: The base period will be one year, estimated to start on April 1, 2025. Based on Agency need, the Contracting Officer may exercise additional option periods per the dates estimated as follows:

Base Period: 04/01/2025-03/31/2026 Option Period 1: 04/01/2026-03/31/2027 Option Period 2: 04/01/2027-03/31/2028 Option Period 3 04/01/2027-03/31/2028 Option Period 4 04/30/2028-03/31/2029

9. ELIGIBLE OFFERORS: Open to U.S. National (U.S. Citizens including lawful permanent residents) or Third Party National (TCN).

Hiring Preference:

In order of preference, U.S. Citizens (including lawful permanent U.S. residents) offers will be evaluated first and only when it is determined that there are no qualified U.S. Citizens (including lawful permanent U.S. residents) will offers from Third Country Nationals (TCN) be mailto:ecolarik@usaid.gov mailto:mloro@usaid.gov considered. References ADS 309.3.1.4 and 309.3.1.10.

10. SECURITY LEVEL REQUIRED: Facility Access Level.

II. STATEMENT OF DUTIES

A. BACKGROUND

USAID/South Sudan is the ICASS Alternate Service Provider (ASP) for all Embassy personnel.

Within the Executive Office, the General Services Office is the largest, most visible, and most complex unit. The GSS will provide leadership, training and professional development, and monitor the performance of all GSO staff. The GSS will supervise the day-to-day activities and provide technical advice and guidance for all General Services functions on six compounds that currently make up the USG presence in South Sudan. This includes office buildings, dining facilities, a warehouse, residential houses, trailers, generators, sewage and water treatments, water tanks and pumps, security teams and equipment, fuel storage, and vehicles (majority armored with some soft skin). The Office Compound (OC) contains ten buildings/containers that comprise the U.S. Embassy with approximately 150 US and South Sudanese employees. The Residential Compound (RC) houses approximately 90 Americans with 85 housing units including dedicated housing for the U.S. Ambassador and USAID Mission Director.

The GSS position includes work of significant and vital responsibilities and duties critical to Agency operations and management in South Sudan. The successful applicant performs duties and responsibilities under general administrative discretion with a wide latitude for the exercise of independent judgment. The GSS is considered an expert and is consulted by other experts.

Due to the GSS’ expertise and standing as a qualified professional in his/her field, his/her conclusions and recommendations will be taken into account by other USG agencies. S/he has formal decision-making authority in the GSO program area. GSS duties vary significantly and require many different unrelated processes and substantial depths of analysis. In South Sudan, the world’s youngest country, GSS decisions often involve undefined areas and issues that require extensive probing and analysis to determine the scope of the problem. In South Sudan there are continuing changes in programs, technological developments, unknown phenomena, and conflicting requirements. The work of the GSS involves isolating and defining unknown conditions, resolving critical problems, and developing new theories. The work of the GSS directly affects the development of Embassy programs and well-being of all Embassy staff. The GSS provides interagency support to all USG agencies at post and USG offices supporting USG agencies at post. The support shall include providing technical advice, overseeing project implementation, and providing quality and assurance support.

B. BASIC FUNCTIONS OF THE POSITION

The Supervisory General Services Specialist (GSS) is a member of the Executive Office (EXO) in USAID/South Sudan and has the responsibility for supervising, leading, planning, organizing, and coordinating work activities among five functional units within EXO: the GSO Maintenance Team; Motor Pool; Supply/Warehouse; Property and Facilities; and Customs and Shipping.

Under the direction of the Executive Officer, the GSS is responsible for all Embassy office buildings and residential housing.

The GSS will coordinate with the Facilities Manager to maintain and repair all buildings, and oversee Motor Pool, real property, property supply and warehouse management, custodian services, security, and fire and safety programs. In addition, the successful applicant will be on call 24 hours a day, seven days a week, for emergency services and to provide GSO-specific guidance and assistance to team members and clients.

The GSS may serve as the alternate Contracting Officer’s Representative (COR) or Activity Manager for the $25M life support contract, which provides maintenance, food, and cleaning services for all USG compounds. The life support contract currently has approximately 85 employees. The GSS will work independently and administratively report to the Supervisory Executive Officer or designee and will directly supervise a Foreign Service National (FSN) General Services Specialist and four FSN unit supervisors with overall supervisory responsibility for a workforce of approximately 60 FSNs.

This is a position of substantial complexity. The successful applicant must demonstrate leadership and exceptional initiative to address GSO management issues and pitfalls. The position requires the ability to plan, implement, follow up and work both independently and within a team setting. The ability to operate sensitively and effectively in a post-conflict developing country environment is essential. S/he must be able to devise solutions for situations that may involve conflict between stakeholders, unclear or contradictory policies, and weak local infrastructure. S/he will make vital decisions and recommendations on issues that are essential to the mission of the Embassy. These decisions and recommendations will significantly interpret, develop and possibly change Embassy policies and programs that impact all Embassy staff working and living on the compounds. A successful candidate will have a history of thriving in diverse environments while demonstrating respect for cultural differences and promoting equitable employment practices.

C. MAJOR DUTIES AND RESPONSIBILITIES

As the Supervisory GSS, the successful applicant serves as a key member of the USAID/EXO Management Team with responsibility for assisting the Executive Office with all phases of GSO operations. Judgment and ingenuity are required to interpret the intent of guidelines and to develop applications/guidelines. The Supervisory GSS influences, motivates, controls, and directs groups of people. The GSS will determine the right approach in negotiating and ecolarik Highlight persuading others, and in establishing rapport in order to gain and relay information, including high-level official decision makers. The GSS requires a mastery of GSO Management where assignments are complicated by interconnected issues, multi-disciplinary approaches, and/or conflicts among possible technical solutions.

GENERAL GSO MANAGEMENT: Directs and implements policies, procedures, and systems for all GSO units, ensuring delivery of high-quality services to internal and external customers with maximum efficiency, equity, and economy. Independently plans, designs and carries out projects and programs. Analyzes, approves, and assigns work requests in accordance with Mission policies and practices. Regularly conducts on-site inspections of GSO services delivery and monitors work in progress to ensure that the product meets quality control standards.

Ensures supplies and property are properly used and accounted for. Develops technical specifications and scopes of work for technical services as required; when assigned COR duties, after award, serves as the principal liaison with the contractor and monitors progress toward completion, ensuring full compliance with the terms and conditions of the purchase order/contract. Assists in the implementation and development of internal policies, procedures and operations for residential and office maintenance, real property, Health and Safety, and Motor Pool programs. The GSS provides supervision, leadership, training and professional development, and monitors the performance of GSO staff. Assists the EXO in collecting feedback to improve customer satisfaction and improve overall quality and operational efficiency.

BUDGETARY: Responsible for the creation and monitoring of the GSO annual budget, as directed by the Executive Officer. Analyzes the budgetary requirements for Operating Expense-funded and ICASS-funded equipment, furniture, services, and supplies. Coordinates the review obligations and expenditures of funds with the Office of Financial Management (OFM).

Develops GSO-related budget and workforce projections for the Mission’s and ICASS budget submissions.

NON-EXPENDABLE (NXP) AND EXPENDABLE (EXP) PROPERTY MANAGEMENT: Responsible for the accurate receipt, distribution and inventory control of NXP and EXP property, currently valued at $7M. Manages and directs the receipt, accountability, movement, and disposal of NXP. Devises procedural safeguards to promote integrity and equity in the distribution, maintenance, utilization, and disposal of Mission property. Srves as the Property Disposal Officer and ensures that all reporting requirements are met.

REAL PROPERTY MANAGEMENT: Creates and implements a preventative maintenance program and coordinates with the Facilities manager on the maintenance and upkeep of all USG property. Maintains an up-to-date residential housing profile for the Mission. Keeps abreast of incoming/departing staff to ensure availability of housing. Conducts regular health and safety inspections of all USG properties. Ensures make-ready housing is done completely and timely for new arrivals. Oversees office space utilization and space planning.

MOTOR VEHICLE OPERATIONS: Responsible for the management of the Mission’s vehicle fleet, vehicle maintenance, and repair program. Current Mission fleet includes 79 vehicles, valued at over $7.5M. Plans the acquisition of motor vehicle replacement and spare parts. Administers the Mission shuttle program from office-to-Embassy transportation. Directs the Mission’s Vehicle Safety Program. Completes Agency vehicle reporting requirements accurately and timely. Coordinates with the Regional Security Office to ensure Motor Pool security protocols are followed.

SAFETY AND HEALTH: Administers the Mission’s safety, health, and security programs.

Monitors the Integrated Pest Management Program to ensure pesticide use is in strict compliance with industry standards and Mission policies. Administers safety programs for the Mission and coordinates with the Post Operations, Safety and Health Officer to ensure compliance with regulations for occupational and residential safety.

CUSTOMS AND SHIPPING: Supervises official and personal effects shipments. Manages the provision of customs and shipping clearance documentation to local ministries on behalf of the Embassy. Serves as liaison with host-country customs officials. Ensures shipments are sent and received and in an accurate and timely manner. Advises post management concerning diplomatic import-export regulations.

SECURITY: This position is deemed essential in the event of an emergency. Ensures Mission generators, security systems, fuel supplies, and others as appropriate, are fully functional and at the appropriate levels in the event of an emergency. Coordinates with the RSO and USAID/Washington Office of Security to maintain compliance with appropriate physical security standards for the Mission. Works closely with the RSO to continually improve Mission security enhancements. ICASS: Maintains services standards for ICASS GSO services for the Embassy.

Ensures delivery of high-quality services. Responds to customer issues.

ALTERNATE CONTRACTING OFFICER REPRESENTATIVE: May be assigned as Alternate COR and serve as a daily interface with the life support contract for the Mission and directs the life support staff as needed. The Life Support Services contract currently employees 85 staff who provide food services, maintenance, and cleaning services for all Embassy compounds.

SUPERVISORY DUTIES: Performs the full range of supervisory functions. Prepares and distributes daily work assignments, provides guidance as needed, monitors the progress of work assigned, establishes work objectives and performance measures for supervised employees, provides feedback throughout the rating period, prepares annual performance evaluation reports, approves leave requests, and recommends disciplinary action as appropriate.

PHYSICAL DEMANDS: The work requested does not involve undue physical demands.

D. POSITION ELEMENTS

SUPERVISION RECEIVED: The successful applicant will be administratively supervised by the Supervisory Executive Officer or his/her designee. The successful applicant will receive minimal oversight in carrying out his/her daily tasks and achieving longer-term work objectives.

AVAILABLE GUIDELINES: Guidelines comprise the interagency Foreign Affairs Manual; USAID policies; the Automated Directives System; programming, planning, budgeting processes;

Federal and AID acquisition regulations; Federal Travel Regulations; Federal non-expendable property management; and Federal leasing.

EXERCISE JUDGMENT: The successful applicant will manage and direct all phases of GSO operations. S/he develops and implements policies, procedures and systems for all GSO units and will be expected to represent USAID on interagency committees as required. S/he will be expected to develop new ways to resolve major problems relevant to the GSO operations.

His/her recommendations will be considered technically authoritative and would normally be accepted without significant change. The successful applicant will be required to use initiative, his/her own judgment, and exercise discretion and patience in working with Embassy staff. The successful applicant is expected to work with a high degree of independence.

NATURE, LEVEL AND PURPOSE OF CONTACTS: The successful applicant will be required to establish and maintain solid and cohesive working relationships on a continual basis with the Executive Officer and all categories of Embassy employees. The successful applicant will be required to establish and maintain effective external contacts such as local vendors and contractors.

AUTHORITY TO MAKE COMMITMENTS: The successful applicant will not have independent authority to make any resource commitments or commit the USG to any commitments. However, because of the successful applicant’s expertise and standing as a highly qualified professional in his/her field, his/her conclusions and recommendations will be taken into account by USAID direct hire colleagues who have such decision-making authority regarding funding commitments and obligations.

SUPERVISION EXERCISED: The successful applicant supervises GSO Maintenance, Motor Pool, Supply/Warehouse, Property and Customs and Shipping. The successful applicant will supervise an overall workforce of approximately 60 staff.

POST ENTRY TRAINING: Limited job instruction will be provided. The successful applicant will be expected to proactively seek self-training in the areas of USAID policies and procedures.

III. MINIMUM QUALIFICATIONS REQUIRED FOR THIS POSITION

Bachelor’s degree plus a minimum of ten years of relevant work experience with the USG, NGOs, or UN Agency. And such experience should be in the general services management section and should include: Directing and implementing of policies, procedures, and systems for all GSO units, ensuring delivery of high-quality services to internal and external customers with maximum efficiency, equity, and economy. Independently plans, designs and carries out projects and programs. Analyzes, approves, and assigns work requests in accordance with Mission policies and practices.

OR

Master’s Degree plus five years of relevant work experience with the USG, NGOs, or UN Agency, and such experience must have been in the implementation and development of internal policies, procedures and operations for residential and office maintenance, real property, Health and Safety, and Motor Pool programs. The General Services Specialist is expected to provide supervision, leadership, training and professional development, and monitors the performance of GSO staff, and monitoring of the General Service annual budget, analyzes the budgetary requirements for Operating Expense-funded and ICASS-funded equipment, furniture, services, and supplies. S/he coordinates the review obligations and expenditures of funds with the Office of Financial Management (OFM) and develops related budget and workforce projections for the Mission’s and ICASS budget submissions.

IV. EVALUATION AND SELECTION FACTORS

The Government may award a contract without discussions with offerors in accordance with FAR 52.215-1. The CO reserves the right at any point in the evaluation process to establish a competitive range of offerors with whom negotiations will be conducted pursuant to FAR 15.306(c). In accordance with FAR 52.215-1, if the CO determines that the number of offers that would otherwise be in the competitive range exceeds the number at which an efficient competition can be conducted, the CO may limit the number of offerors in the competitive range to the greatest number that will permit an efficient competition among the most highly rated offers. The FAR provisions referenced above are available at https://www.acquisition.gov/browse/index/far.

The technical evaluation committee may conduct reference checks, including references from individuals who have not been specifically identified by the offeror, and may do so before or after a candidate is interviewed.

USAID policy specifies that U.S. citizens or resident aliens (USNs) are preferred over third country nationals (TCNs). Therefore, USN and TCN offers will not be evaluated together. USAID will evaluate USN offers first and if the CO determines that there are no qualified USNs, only then will USAID evaluate TCN offers.

https://www.acquisition.gov/browse/index/far

FACTOR ONE: PRIOR WORK EXPERIENCE (45%): At least five (5) or ten (10) years (depending on degree) of progressively responsible experience in performing and supervising management or administrative operations is required. Demonstrated successful experience in the field of management and administration including personnel administration, management analysis, strategic planning, space or physical planning, buildings/grounds maintenance, general services, travel, policy formulation and implementation, procurement, budget and contract management is required.

FACTOR TWO: LANGUAGE PROFICIENCY (5%): Level 4 English language proficiency is required.

The successful applicant must have excellent oral and written English communication skills and must have the ability to write Mission Notices and policies and make recommendations in clear written and oral formats.

FACTOR THREE: KNOWLEDGE (20%): Demonstrated knowledge of contract administration, general services, and/or supervision is required. Knowledge in the areas of construction, space and physical planning is required. Knowledge of customs and shipping regulations and procedures is required.

FACTOR FOUR: SKILLS AND ABILITIES (30%): Comprehensive skills and abilities in the principles of customer service, as well as sound managerial, analytical, negotiation and interpersonal skills are required. The ability to independently analyze and interpret complex policies is required.

Demonstrated skills and abilities to articulate policies and their application to GSO operations are required. Ability to multi-task, work in a fast-paced environment and prioritize tasks is required. Demonstrated ability to work well in a culturally diverse environment is required.

V. SUBMITTING AN OFFER

1. Eligible offerors are required to complete and submit the offer form AID 309-2, “Offeror

Information for Personal Services Contracts with Individuals,” available at http://www.usaid.gov/forms.

2. Offers must be received by the closing date and time specified in Section I, item 3, and submitted to the Point of Contact in Section I.

3. Offeror submissions must clearly reference the Solicitation number on all offeror submitted documents.

VI. LIST OF REQUIRED FORMS PRIOR TO AWARD

The CO will provide instructions about how to complete and submit the following forms after an offeror is selected for the contract award:

http://www.usaid.gov/forms

1. Medical History and Examination Form (Department of State Form)

2. Questionnaire for Sensitive Position for National Security (SF-86), or

3. Questionnaire for non-Sensitive Positions for National Security (SF-85)

4. Fingerprint Card (FD-258)

5. OF-306 Declaration of Federal Employment

VII. BENEFITS AND ALLOWANCES

As a matter of policy, and as appropriate, a USPSC is normally authorized the following benefits and allowances:

1. BENEFITS (If Applicable)

(a) Employer's FICA Contribution

(b) Contribution toward Health & Life Insurance

(c) Pay Comparability Adjustment

(d) Annual Increase (pending a satisfactory performance evaluation)

(e) Eligibility for Worker's Compensation

(f) Annual and Sick Leave

2. ALLOWANCES:

Section numbers refer to rules from the Department of State Standardized Regulations (Government Civilians Foreign Areas), available at https://aoprals.state.gov/content.asp?content_id=282&menu_id=101

(a) Post-Allowance (Section 220)

(b) Separate Maintenance Allowance (Section 260)

(c) Education Allowance (Section 270)

(d) Education Travel (Section 280)

(e) Post Differential (Chapter 500)

(f) Payments during Evacuation/Authorized Departure (Section 600)

(g) Danger Pay (Section 650)

VIII. LINE ITEMS

ITEM NO

(A)

SUPPLIES/SERVICES (DESCRIPTION)

(B)

QUANTITY

(C)

UNIT

(D)

UNIT

PRICE

(E)

AMOUNT

(F)

0001 Base Period - Compensation, Fringe Benefits and Other Direct Costs (ODCs)

- Award Type: Cost

- Product Service Code: [e.g. R497]

1 LOT $ _TBD__ $_TBD at Award after negotiations http://aoprals.state.gov/content.asp?content_id=231&menu_id=92 http://aoprals.state.gov/content.asp?content_id=231&menu_id=92 https://aoprals.state.gov/content.asp?content_id=282&menu_id=101

IX. TAXES

USPSCs are required to pay Federal income taxes, FICA, Medicare and applicable State Income taxes. TCNPSCs are required to pay income taxes of his/her country of origin.

X. USAID REGULATIONS, POLICIES, AND CONTRACT CLAUSES PERTAINING TO PSCs

- Accounting Info: [insert one or more citation(s) from Phoenix/GLAAS] with Contractor_

1001 Option Period 1 – Compensation, Fringe Benefits and Other Direct Costs (ODCs)

- Award Type: Cost

- Product Service Code: [e.g. R497]

- Accounting Info: [insert from Phoenix/GLAAS]

1 LOT $ _TBD__ $_TBD at Award after negotiations with Contractor_

2001 Option Period 2 – Compensation, Fringe Benefits and Other Direct Costs (ODCs)

- Award Type: Cost

- Product Service Code: [e.g. R497]

- Accounting Info: [insert from Phoenix/GLAAS]

1 LOT $ _TBD__ $_TBD at Award after negotiations with Contractor_

3001 Option Period 3 – Compensation, Fringe Benefits and Other Direct Costs (ODCs)

- Award Type: Cost

- Product Service Code: [e.g. R497]

- Accounting Info: [insert from Phoenix/GLAAS]

1 LOT $ _TBD__ $_TBD at Award after negotiations with Contractor_

4001 Option Period 4 – Compensation, Fringe Benefits and Other Direct Costs (ODCs)

- Award Type: Cost

- Product Service Code: [e.g. R497]

- Accounting Info: [insert from Phoenix/GLAAS]

1 LOT $ _TBD__ $_TBD at Award after negotiations with Contractor_

USAID regulations and policies governing USPSC awards are available at these sources:

1. USAID Acquisition Regulation (AIDAR), Appendix D, “Direct USAID Contracts with a U.S.

Citizen or a U.S. Resident Alien for Personal Services Abroad,” including contract clause “General Provisions,” available at https://www.usaid.gov/ads/policy/300/aidar

And Appendix J, “Direct USAID Contracts with a Cooperating Country National and With a Third Country National for Personal Services Abroad,” including contract clause “General Provisions,” available at https://www.usaid.gov/ads/policy/300/aidar

2. Contract Cover Page form AID 309-1 available at https://www.usaid.gov/forms. Pricing by line item is to be determined upon contract award as described below:

3. Acquisition and Assistance Policy Directives/Contract Information Bulletins (AAPDs/CIBs) for

Personal Services Contracts with Individuals available at http://www.usaid.gov/work-usaid/aapds-cibs.

4. Ethical Conduct. By the acceptance of a USAID personal services contract as an individual, the contractor will be acknowledging receipt of the “Standards of Ethical Conduct for Employees of the Executive Branch,” available from the U.S. Office of Government Ethics, in accordance with General Provision 2 and 5 CFR 2635. See https://www.oge.gov/web/oge.nsf/resources_standards-of-conduct.

5. PSC Ombudsman

The PSC Ombudsman serves as a resource for any Personal Services Contractor who has entered into a contract with the United States Agency for International Development and is available to provide clarity on their specific contract with the agency. Please visit our page for additional information: https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman

The PSC Ombudsman may be contacted via: PSCOmbudsman@usaid.gov.

6. FAR Provisions Incorporated by Reference

[END OF SOLICITATION]

52.204-27 PROHIBITION ON A BYTEDANCE COVERED

APPLICATION JUN 2023

52.240-1

PROHIBITION ON UNMANNED AIRCRAFT SYSTEMS

MANUFACTURED OR ASSEMBLED BY AMERICAN SECURITY

DRONE ACT-COVERED FOREIGN ENTITIES

Nov. 2024 https://www.usaid.gov/ads/policy/300/aidar https://www.usaid.gov/ads/policy/300/aidar https://www.usaid.gov/forms http://www.usaid.gov/work-usaid/aapds-cibs http://www.usaid.gov/work-usaid/aapds-cibs https://www.oge.gov/web/oge.nsf/resources_standards-of-conduct https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman https://www.usaid.gov/work-usaid/personal-service-contracts-ombudsman about:blank