RFP 72027822R00012_Amendment 01.pdf

REVISED RFP - AMENDEMENT 0001

CHANGES ARE HIGHLIGHTED IN YELLOW

Solicitation Issuance Date: October 12, 2022

Deadline for Questions: October 24, 2022, 8:00 am (Jordan local time)

Deadline for Proposals: November 14, 2022, 8:00 am (Jordan local time)

SUBJECT: Request for Proposal (RFP) Number 72027822R00012 for the USAID/Jordan Himaya Activity

The United States Agency for International Development (USAID) is seeking proposals from qualified organizations to implement the USAID Himaya activity in Jordan, as described in the attached Request for Proposals (RFP).

The Government contemplates awarding a hybrid contract with a Cost-Plus-Fixed-Fee completion line item and an Indefinite Delivery-Indefinite Quantity (IDIQ) line item as a result of this solicitation. USAID reserves the right to make more awards or fewer awards than the anticipated number under this solicitation.

USAID invites all eligible and responsible organizations to submit offers in accordance with the requirements of this solicitation. USAID is conducting this procurement as a full and open competition under which any type of eligible organization may submit a proposal. The procedures set forth in the Federal Acquisition Regulation (“FAR”) Part 15 will govern the procurement. The North American Industry Classification System (“NAICS”) Code is 541990.

Subject to funds availability, the Government anticipates funding for the Cost-Plus-Fixed-Fee portion of the contract in an estimated range of approximately $32-$35 million over the five-year period. USAID anticipates that the maximum aggregate ordering limitation for task orders resulting from the Indefinite Delivery-Indefinite Quantity (IDIQ) contract line item will be $5 million over the five year period. Although an anticipated range is provided, this does not mean that Offerors should necessarily strive to meet the maximum amount. Offerors must propose costs that they believe are realistic and reasonable for the work. USAID/Jordan will select the Offeror’s proposal that conforms to the solicitation requirements and offers the best value to the

Government while utilizing a tradeoff process.

Interested organizations must carefully read Section L of the RFP, which sets forth all of the instructions for the preparation and submission of a proposal. Section M states the criteria by which proposals will be evaluated. Any questions related to this solicitation must be received in writing via email to jordan_himaya@usaid.gov no later than the time and date indicated above.

Questions received by any other means or received after the questions deadline will not receive a response. USAID will publicly post all questions and responses on www.sam.gov as an amendment to this RFP. Oral explanations or instructions will not be binding.

This RFP in no way obligates USAID to award a contract nor does it commit USAID to pay any costs incurred in the preparation and submission of a proposal. Award of a contract under this RFP is subject to availability of funds and other internal USAID approvals.

This RFP can be viewed and downloaded from sam.gov. USAID bears no responsibility for data errors resulting from transmission or conversion processes. Further, be aware that amendments to solicitations are occasionally issued, and will be posted on the same website from which you downloaded the solicitation. USAID advises interested organizations to regularly check the above website for amendments.

Sincerely, Camille Garcia Supervisory Contracting Officer http://www.sam.gov/ https://sam.gov/

SOLICITATION, OFFER AND AWARD

4. TYPE OF SOLICITATION2. CONTRACT NUMBER 3. SOLICITATION NUMBER

72027822R00012

7. ISSUED BY CODE 8. ADDRESS OFFER TO (If other than Item 7)

ORDER UNDER DPAS (15 CFR 700)

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

NEGOTIATED (RFP)

SEALED BID (IFB)

5. DATE ISSUED

1. THIS CONTRACT IS A RATED RATING PAGE OF PAGES

1 201

C. E-MAIL ADDRESS

EXT.NUMBERAREA CODE

B. TELEPHONE (NO COLLECT CALLS)A. NAME

10. FOR

INFORMATION

CALL:

CAUTION: LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

(Date)(Hour) local timeuntildepository located in copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the

SOLICITATION

9. Sealed offers in original and

PART IV - REPRESENTATIONS AND INSTRUCTIONS

OTHER STATEMENTS OF OFFERORS

EVALUATION FACTORS FOR AWARD

INSTRS., CONDS., AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND

LIST OF ATTACHMENTS

CONTRACT CLAUSES

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

I

J

K

L

M SPECIAL CONTRACT REQUIREMENTS

CONTRACT ADMINISTRATION DATA

DELIVERIES OR PERFORMANCE

INSPECTION AND ACCEPTANCE

PACKAGING AND MARKING

DESCRIPTION/SPECS./WORK STATEMENT

SUPPLIES OR SERVICES AND PRICES/COSTS

SOLICITATION/CONTRACT FORM

PART II - CONTRACT CLAUSESPART I - THE SCHEDULE

H

G

F

E

D

C

B

A

SEC. DESCRIPTION PAGE(S) (X) DESCRIPTION SEC. (X)

11. TABLE OF CONTENTS

18. OFFER DATE17. SIGNATURE

SUCH ADDRESS IN SCHEDULE.

IS DIFFERENT FROM ABOVE - ENTER

15C. CHECK IF REMITTANCE ADDRESS

EXT.NUMBERAREA CODE

15B. TELEPHONE NUMBER

(Type or print)AND

ADDRESS

OF

OFFEROR

CODE FACILITY

16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER15A. NAME

DATEAMENDMENT NO.DATEAMENDMENT NO.

and related documents numbered and dated):

amendments to the SOLICITATION for offerors

(The offeror acknowledges receipt of

14. ACKNOWLEDGEMENT OF AMENDMENTS

CALENDAR DAYS (%)30 CALENDAR DAYS (%)20 CALENDAR DAYS (%)10 CALENDAR DAYS (%)

(See Section I, Clause No. 52.232.8)

13. DISCOUNT FOR PROMPT PAYMENT

designated point(s), within the time specified in the schedule.

by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

28. AWARD DATE

(Signature of Contracting Officer)

27. UNITED STATES OF AMERICA

25. PAYMENT WILL BE MADE BY

26. NAME OF CONTRACTING OFFICER (Type or print)

CODE 24. ADMINISTERED BY (If other than Item 7)

ITEM

(4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

41 U.S.C. 253 (c) ( 10 U.S.C. 2304 (c) (

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

21. ACCOUNTING AND APPROPRIATION20. AMOUNT19. ACCEPTED AS TO ITEMS NUMBERED

AWARD (To be completed by government)

CODE

6. REQUISITION/PURCHASE NUMBER

REQ-278-22-000105

X

720278

USAID/Jordan American Embassy PO Box 354 Amman, 11118, Jordan

8:00 AM 04/25/2021

Diana Khoury jordan_himaya@usaid.gov

X

X

X

X

X

X

X

X

X

X

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X

PAGE(S)

Camille Garcia

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (Rev. 9-97)

Prescribed by GSA - FAR (48 CFR) 53.214(c)

12. In compliance with the above, the undersigned agrees, if this offer is accepted within _____180_________ calendar days (60 calendar days unless a different period is inserted

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TABLE OF CONTENTS

[In this RFP Amendment 0001, page numbers in this TOC may have been updated though the changes are not specifically highlighted.]

PART I – SCHEDULE 1

SECTION A - CONTRACT FORM 1

SECTION B – SUPPLIES OR SERVICES AND PRICE/COSTS 8

B.1 PURPOSE 8

B.2 CONTRACT TYPE 8

B.3 CLIN 0001 - COST-PLUS-FIXED-FEE, COMPLETION CONTRACT LINE ITEM 9

B.3.1 ESTIMATED COST, FIXED-FEE, AND OBLIGATED AMOUNT UNDER

CLIN 0001 9

B.3.2 BUDGET FOR CLIN 0001 9

B.4 CLIN 0002 - SINGLE AWARD IDIQ CONTRACT LINE ITEM 10

B.4.1 CEILING ON ORDERS UNDER CLIN 0002 10

B.4.2 LEVEL-OF-EFFORT UNDER CLIN 0002 10

B.4.3 OTHER DIRECT COST LIMITATIONS UNDER CLIN 0002 11

B.4.4 FIXED FEE CEILING ON ORDERS UNDER CLIN 0002 11

B.5 COST REIMBURSABLE 11

B.6 PAYMENT OF FIXED FEE 11

B.7 INDIRECT COSTS 12

SECTION C - STATEMENT OF WORK 13

C.1 SCOPE 13

C.2 BACKGROUND 14

C.3 CONTRACT REQUIREMENTS (CLIN 0001) 19

C.3.1 GOAL, OUTCOME AND INTERMEDIATE RESULTS 19

C.3.2 GRANTS UNDER CONTRACT (GUC) 44

C.3.3 CONSTRUCTION 45

C.3.4 INSTITUTIONAL SUPPORT FUND (ISF) 46

C.3.5 GUIDING PRINCIPLES 47

C.4 WINDOWS OF OPPORTUNITY (CLIN 0002) 49

SECTION D – PACKAGING AND MARKING 51

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D.1 AIDAR 752.7009 MARKING (JAN 1993) 51

D.2 BRANDING AND MARKING POLICY 51

D.3 BRANDING IMPLEMENTATION AND MARKING PLAN 51

SECTION E - INSPECTION AND ACCEPTANCE 52

E.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE 53

E.2 INSPECTION AND ACCEPTANCE/RESPONSIBLE OFFICIAL 53

SECTION F - DELIVERIES OR PERFORMANCE 54

F.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE 54

F.2 PERIOD OF PERFORMANCE 54

F.3 PLACE OF PERFORMANCE 54

F.4 AUTHORIZED WORK WEEK 54

F.5 KEY PERSONNEL 55

F.6 REPORTS AND DELIVERABLES OR OUTPUTS 57

F.6.1 Technical Deliverables 57

F.6.2 Required Reports and Compliance 64

F.7 [RESERVED] 82

F.8 PERFORMANCE STANDARDS 82

SECTION G - CONTRACT ADMINISTRATION DATA 84

G.1 CONTRACTING OFFICER’S AUTHORITY 84

G.2 ADMINISTRATIVE CONTRACTING OFFICE 84

G.3 CONTRACTING OFFICER’S REPRESENTATIVE (COR) 84

G.4 PAYING OFFICE 84

G.5 CONTRACTOR’S PRIMARY POINT OF CONTACT 85

G.6 ACCOUNTING AND APPROPRIATION DATA 85

G.7 TECHNICAL DIRECTION/RELATIONSHIP WITH USAID 85

G.8 ACCEPTANCE AND APPROVAL 87

SECTION H - SPECIAL CONTRACT REQUIREMENTS 88

H.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE 88

H.2 EMPLOYMENT COSTS OF THIRD COUNTRY NATIONALS (TCNs) AND COOPERATING COUNTRY NATIONALS (CCNs) 88

H.3 AUTHORIZED GEOGRAPHIC CODE 89

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H.4 AIDAR 752.7003 DOCUMENTATION FOR PAYMENT (NOV 1998) (CPFF) 89

H.5 ELECTRONIC PAYMENTS SYSTEM 91

H.6 GRANTS UNDER CONTRACTS (GUCs) – ADS 302.3.4.13 (07/22/2021) 92

H.7 LOGISTIC SUPPORT 93

H.8 CLIMATE RISK MANAGEMENT 93

H.9 VALUE ADDED TAX AND CUSTOMS DUTIES 93

H.10 PRESS AND PRESS RELATIONS 94

H.11 PROHIBITION OF ASSISTANCE TO DRUG TRAFFICKING 94

H.12 SOVEREIGN RELATIONSHIPS 94

H.13 MEETINGS WITH GOVERNMENT OF JORDAN MINISTERS 94

H.14 CONTRACTOR’S USE OF PROJECT VEHICLES 95

H.15 USAID-FINANCED THIRD-PARTY WEB SITES (NOVEMBER 2017) 95

H.16 LIMITATION ON ACQUISITION OF INFORMATION TECHNOLOGY

(APRIL 2018) (DEVIATION NOs. M-OAA-DEV-FAR-22-03c and M-OAA- DEV-AIDAR-22-06c) 96

H.17 INFORMATION TECHNOLOGY RESOURCES 98

H.18 752.228-70 MEDICAL EVACUATION (MEDEVAC) SERVICES (JUL 2007) 98

H.19 DEFENSE BASE ACT (DBA) INSURANCE 99

H.20 CONSENT TO SUBCONTRACT 100

H.21 SPECIAL REQUIREMENTS FOR ENGINEERING AND CONSTRUCTION

ACTIVITIES 100

H.21.1 MANAGEMENT, ADMINISTRATION AND COORDINATION OF

CONSTRUCTION RELATED ACTIVITIES 100

H.21.2 DELIVERY APPROACH 101

H.21.3 ARCHITECT AND ENGINEERING DESIGN AND CONSTRUCTION

OVERSIGHT 101

H.21.4 CODES AND STANDARDS 102

H.21.5 PERMITS AND APPROVALS 102

H.21.6 MANAGEMENT OF CONSTRUCTION SUBCONTRACTS 102

H.21.7 752.236-70 STANDARDS FOR ACCESSIBILITY FOR THE DISABLED IN

USAID CONSTRUCTION CONTRACTS (JUL 2007) 103

H.21.8 LETTER OF GUARANTEE OR BOND, AND CONSTRUCTION

WARRANTIES 104

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H.21.9 SUBSTANTIAL COMPLETION AND PUNCH LIST PROCEDURES 104

H.21.10 FINAL ACCEPTANCE 105

H.21.11 CONSTRUCTION RECORDS 105

H.21.12 CONSTRUCTION IMPLEMENTATION PLAN 106

H.22 ENVIRONMENTAL COMPLIANCE REQUIREMENTS 108

H.23 STANDARDS OF CONDUCT – IMPROPER BUSINESS PRACTICES 109

H.24 ORDERING SUPPLEMENTAL TECHNICAL ASSISTANCE (CLIN 0002) 110

PART II - CONTRACT CLAUSES 112

SECTION I - CONTRACT CLAUSES 112

I.1 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998) 112

I.2 752.252-2 AIDAR CLAUSES INCORPORATED BY REFERENCE (MAR 2015) 112

I.3 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY

REFERENCE 112

I.4 52.204-21 BASIC SAFEGUARDING OF COVERED CONTRACTOR INFORMATION

SYSTEMS (NOV 2021) 118

I.5 52.222-35 EQUAL OPPORTUNITY FOR VETERANS (JUN 2020) 120

I.6 52.222-36 EQUAL OPPORTUNITY FOR WORKERS WITH DISABILITIES (JUN 2020)

I.7 52.223-99 ENSURING ADEQUATE COVID-19 SAFETY PROTOCOLS FOR

FEDERAL CONTRACTORS (OCT 2021) (DEVIATION #M/OAA-DEV-FAR-

22-01c) 121

I.8 752.229-71 REPORTING OF FOREIGN TAXES (JULY 2007) 122

I.9 AIDAR 731.7013 CONTRACTOR-MISSION RELATIONSHIPS (JUNE 2018) (M/OAA-

DEV-AIDAR-20-03c) 123

I.10 52.223-99 ENSURING ADEQUATE COVID-19 SAFETY PROTOCOLS FOR

FEDERAL CONTRACTORS (OCT 2021) (DEVIATION #M/OAA-DEV-

FAR-22-01c) 125

I.11 CONTRACT CLAUSES FOR CONSTRUCTION AND ARCHITECT-

ENGINEER SUBCONTRACTS ANTICIPATED UNDER THIS CONTRACT 126

I.12 FAR 52.216-18 ORDERING (OCT 1995) 127

I.13 FAR 52.216-19 ORDER LIMITATIONS (OCT 1995) 128

I.14 FAR 52.216-22 INDEFINITE QUANTITY (OCT 1995) 128

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PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS 130

SECTION J - LIST OF ATTACHMENTS 130

PART IV - REPRESENTATIONS AND INSTRUCTIONS 131

SECTION K - REPRESENTATIONS, CERTIFICATIONS, AND OTHER STATEMENTS

OF OFFERORS 131

K.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE 131

K.2 52.204-3 TAXPAYER IDENTIFICATION (OCT 1998) 132

K.3 52.204-8 ANNUAL REPRESENTATIONS AND CERTIFICATIONS

(MAY 2022) 133

K.4 52.204-20 PREDECESSOR OF OFFEROR (AUG 2020) 138

K.5 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021) 139

K.6 52.204-26 COVERED TELECOMMUNICATIONS EQUIPMENT OR

SERVICES-REPRESENTATION (OCT 2020) 142

K.7 52.209-5 CERTIFICATION REGARDING RESPONSIBILITY MATTERS

(AUG 2020) 143

K.8 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS

(OCT 2018) 145

K.9 52.209-11 REPRESENTATION BY CORPORATIONS REGARDING DELINQUENT

TAX LIABILITY OR A FELONY CONVICTION UNDER

ANY FEDERAL LAW (FEB 2016) 146

K.10 52.209-12 CERTIFICATION REGARDING TAX MATTERS (OCT 2020) 146

K.11 52.209-13 VIOLATION OF ARMS CONTROL TREATIES OR

AGREEMENTS-CERTIFICATION (NOV 2021) 147

K.12 52.222-22 PREVIOUS CONTRACTS AND COMPLIANCE REPORTS

(FEB 1999) 149

K.13 52.222-25 AFFIRMATIVE ACTION COMPLIANCE (APR 1984) 150

K.14 52.227-15 REPRESENTATION OF LIMITED RIGHTS DATA AND

RESTRICTED COMPUTER SOFTWARE (DEC 2007) 150

K.15 SIGNATURE 150

SECTION L –INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS 152

L.1 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE

(FEB 1998) 152

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L.2 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE 152

L.3 52.216-1 TYPE OF CONTRACT (APR 1984) 153

L.4 52.233-2 SERVICE OF PROTEST (SEPT 2006) 153

L.5 52.215-1 INSTRUCTIONS TO OFFERORS—COMPETITIVE ACQUISITION

(NOV 2021) 153

L.6 GENERAL INSTRUCTIONS TO OFFERORS 158

L.7 SUBMISSION/DELIVERY INSTRUCTIONS 159

L.8 INSTRUCTIONS FOR THE PREPARATION OF THE TECHNICAL

PROPOSAL 161

L.9 INSTRUCTIONS FOR THE PREPARATION OF THE COST PROPOSAL 168

L.10 INSTRUCTIONS FOR PREPARATION OF BRANDING

IMPLEMENTATION PLAN AND MARKING PLAN 180

L.11 WAIVERS UNDER FAR PART 4.2101 PROHIBITION ON COVERED

TELECOMMUNICATIONS AND VIDEO SURVEILLANCE SERVICES

AND EQUIPMENT (DECEMBER 2021) 181

SECTION M – EVALUATION FACTORS FOR AWARD 184

M.1 GENERAL INFORMATION 184

M.2 TECHNICAL EVALUATION CRITERIA 184

M.3 COST PROPOSAL EVALUATION 187

M.4 DETERMINATION OF COMPETITIVE RANGE 188

M.5 SOURCE SELECTION 188

ATTACHMENT J-1 – BRANDING STRATEGY 189

ATTACHMENT J-2 - GUIDANCE FOR THE PREPARATION OF THE BRANDING

IMPLEMENTATION PLAN AND MARKING PLAN 190

ATTACHMENT J-3 - CONTRACTOR EMPLOYEE BIOGRAPHICAL DATA SHEET 199

ATTACHMENT J-4 - MANDATORY BUDGET TEMPLATE 200

ATTACHMENT J-5 - GBV INFOGRAPHIC 201

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SECTION B – SUPPLIES OR SERVICES AND PRICE/COSTS

B.1 PURPOSE

The purpose of this contract is to obtain the services described in Section C - Statement of Work for the implementation of the USAID/Jordan Himaya Activity.

B.2 CONTRACT TYPE

This is a FAR 16.102(b) combination (hybrid) award consisting of a cost-plus-fixed-fee completion contract line item (CLIN 0001) and a single-award Indefinite Delivery/Indefinite Quantity (IDIQ) type contract line item (CLIN 0002) for the purpose of obtaining the services described in the Statement of Work. Any orders under the IDIQ contract line item (CLIN 0002) will be issued as separate cost-plus-fixed-fee term or completion type task orders.

For the consideration set forth below, the contractor must implement the Statement of Work, provide the deliverables or outputs described in Sections C and F in accordance with the performance standards specified in Section F, and otherwise comply with all contract requirements.

CLIN 0001: Under the cost-plus-fixed-fee completion portion of the contract (CLIN 0001), the contractor shall furnish all personnel, materials, equipment, supplies, services (except as expressly set forth in this contract as furnished by the Government) and perform all activities necessary for, or incidental to, the performance of work described in Statement of Work and all other sections of the contract, excluding the work described in Section C.4.

CLIN 0002: Under the IDIQ portion of the contract (CLIN 0002), the contractor must furnish additional services arising out of or related to the completion portion of the contract, as required by Government-issued Task Orders and as described in Section C.4. The services shall be ordered in accordance with Section H.24 entitled “ORDERING SUPPLEMENTAL TECHNICAL ASSISTANCE (CLIN 0002)” and the IDIQ clauses in Section I and other relevant sections. As this CLIN 0002 is part of this contract and not a stand-alone award, the Government is not required to state or order any minimum quantity, as otherwise provided in FAR 16.504(a)(1). CLIN 0001 provides sufficient consideration to make this a legally binding contract, and the Government has no obligation to fund or place orders under CLIN 0002.

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B.3 CLIN 0001 - COST-PLUS-FIXED-FEE, COMPLETION CONTRACT LINE ITEM

B.3.1 ESTIMATED COST, FIXED-FEE, AND OBLIGATED AMOUNT UNDER

CLIN 0001

(a) The estimated cost for the performance of the work required, exclusive of fixed fee, if any, is $TBD. The fixed fee, if any, is $TBD. The total estimated cost-plus fixed fee, if any, is $TBD. Costs must be limited to reasonable, allocable, and allowable costs determined in accordance with FAR 52.216-7 Allowable Cost and Payment.

(b) Within the total estimated cost-plus-fixed-fee (if any) amount specified in paragraph (a) above, the amount currently obligated and available for reimbursement of allowable costs incurred by the Contractor (and payment of fee, if any) for performance hereunder is $TBD. The Contractor must not exceed the aforesaid obligated amount unless authorized by the Contracting Officer pursuant to the clause of this contract entitled "Limitation of Funds" (FAR 52.232-22).

(c) Funds obligated hereunder are anticipated to be sufficient through TBD.

(d) Subject to the availability of funds, this contract will be incrementally funded.

B.3.2 BUDGET FOR CLIN 0001

CLIN Supplies/Services Description Amount

(USD)

0001 USAID Himaya Activity

0001a Personnel [TBD]

0001b Other Direct Costs [TBD]

0001c Subcontracts [TBD]

0001d *Institutional Support Fund $8,000,000

0001e Grants Under Contract $3,600,000

0001f *Construction $500,000

0001g Indirect Costs [TBD]

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Total Estimated Cost [TBD]

Fixed Fee [TBD]

Total Estimated Cost-Plus Fixed Fee [TBD]

*Expenditures under these line items require written USAID approval in advance.

These cost item amounts may not be adjusted without a written modification signed by the Contracting Officer. The contractor will not bill any amounts against this contract in excess of the amounts specified for each cost item as indicated above. Budget lines 0001d, 0001e and 0001f include direct costs related to the implementation of these items, and must not include management or oversight related costs, or indirect costs or fee.

B.4 CLIN 0002 - SINGLE AWARD IDIQ CONTRACT LINE ITEM

B.4.1 CEILING ON ORDERS UNDER CLIN 0002

CLIN 0002 is a single-award IDIQ contract line item. The maximum aggregate total dollar value of task orders that can be awarded to the contractor under CLIN 0002 is $5,000,000, including all costs and fee. Task orders will be placed pursuant to the procedures described in Section H.25. Task orders may be cost-plus-fixed-fee term or completion type orders.

B.4.2 LEVEL-OF-EFFORT UNDER CLIN 0002

In performing Government orders for Supplemental Technical Assistance under this CLIN 0002, the Contractor is obligated to provide up to a maximum of 1000 person-days within the following labor categories:

Category Education Experience

International Technical Advisor, Senior [TBD] [TBD]

International Technical Advisor, Mid-level [TBD] [TBD]

Local Technical Advisor, Senior [TBD] [TBD]

Local Technical Advisor, Mid-Level [TBD] [TBD]

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B.4.3 OTHER DIRECT COST LIMITATIONS UNDER CLIN 0002

In addition to the level of effort ordered under this CLIN 0002, USAID anticipates that task orders will include limited Other Direct Costs, such as for operations and related support. These could include materials, equipment, subcontracts, travel, and training, as required for performance of the work ordered by the Government under this CLIN during the life of this contract. The amount of these Other Direct Costs under any/all task orders issued under CLIN 0002 will not exceed $500,000 in aggregate. This amount does not include funds for direct implementation of the ISF, GUCs and construction (see C.3.2, C.3.3, and C.3.4).

B.4.4 FIXED FEE CEILING ON ORDERS UNDER CLIN 0002

For each task order issued under this IDIQ, the CO and Contractor will negotiate a set dollar amount for the fixed fee. In negotiating the fixed dollar amount for fee, the TOCO must consider the policies and factors for establishing fee in FAR 15.404-4 as well as any applicable USAID policy on establishing a fixed fee amount. However, in no event may the amount of fixed fee in any individual task order be more than [TBD] of the task order’s estimated cost excluding fee.

Furthermore, the amount of fixed fee on Grants Under Contracts included in any individual task order must not exceed [TBD] of the task order’s GUC amount excluding fee.

B.5 COST REIMBURSABLE

The U.S. dollar costs allowable shall be limited to reasonable, allocable, and necessary costs determined in accordance with the applicable cost principles, FAR 52.216-7, Allowable Cost and AIDAR 752.7003, Documentation for Payment.

In addition, the requirements and conditions concerning estimated cost and funding apply as detailed in FAR 52.232-22, Limitation of Funds, incorporated by reference in Section I of this contract.

B.6 PAYMENT OF FIXED FEE

Payment of fixed fee will be made in accordance with FAR 52-216-8 Fixed Fee upon receipt of a proper invoice. Fee shall be paid in increments that directly correspond to the proportion of allowable costs being paid for the period.

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B.7 INDIRECT COSTS

Pending establishment of revised provisional or final indirect cost rates, allowable indirect costs must be reimbursed on the basis of the following negotiated provisional or predetermined rates and the appropriate bases:

Description Fringe Rate

Overhead Rate

G&A Rate

Prime contractor: [•]

Base of Application: [•]

Source: [•]

Period: [•]

[END OF SECTION B]

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SECTION C - STATEMENT OF WORK

USAID/Jordan Himaya Activity

C.1 SCOPE

The goal of the Himaya contract is to enhance the availability and quality of essential services1 and protection for survivors of gender-based violence (GBV) in Jordan.

This Statement of Work (SoW) describes the objectives of the contract, and the activities and desired results for achieving those objectives. Under this contract, the Contractor must provide targeted support to the multi-sectoral ecosystem2 of governmental and non-governmental service providers who are responsible for delivering essential services and protection to survivors of violence, whether it is experienced in the home or in the community. Essential services in this document are defined as: health, justice and policing, and social services. The Contractor must utilize evidence-based and international best practices specifically adapted for the Jordanian context to provide and improve upon context-sensitive, survivor-centered3 measures to respond to violence.

The theory of change for the contract is that:

1. IF institutional capacity for the provision of survivor-centered protection and service delivery is improved; and

2. IF the legislative framework for protecting survivors and responding to violence is improved;

THEN service providers will be able to better support survivors of gender-based violence by providing more and higher quality essential services and protection.

1 The design of the contract uses the United Nations’ Essential Services Package for Women and Girls Subject To Violence as its reference for defining “essential services, which include health, justice and policing, and social services for survivors of violence.

https://www.unwomen.org/en/digital-library/publications/2015/12/essential-services-package-for-women-and-girls-subject-to-violence.

2 Jordan’s multisectoral ecosystem is referenced in the Executive Plan for the National Priorities for strengthening the response to Gender-Based Violence, Domestic Violence, and Child Protection 2021-2023 issued by the National Center for Family Affairs issued 3 “A survivor-centered approach is the hallmark of quality GBV programming. It empowers survivors and promotes their dignity and agency. It is reflected through organizational policies and structures, as well as staff knowledge, skills, attitudes, and practices”. How to implement a survivor-centered approach in GBV programming https://www.unwomen.org/en/digital-library/publications/2015/12/essential-services-package-for-women-and-girls-subject-to-violence https://www.unwomen.org/en/digital-library/publications/2015/12/essential-services-package-for-women-and-girls-subject-to-violence https://makingcents.com/wp-content/uploads/2021/01/CARE-GBV-03-Survivor-centered-v9-508c.pdf

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Due to the proliferation of terms and definitions used by various organizations and government bodies related to individuals (i.e. victims, survivors, etc.) and the type of violence they experience (GBV4, domestic or intimate partner violence5, sexual violence, etc.), the Contractor must ensure that all individuals who may be survivors of any form of GBV are addressed holistically and that there are no exclusions. This document will use the term “survivors” recognizing that it remains interchangeable with the term “victim” throughout. The Contractor must intentionally adopt an inclusive approach with respect to the types of violence, service providers, and beneficiaries, including considering the needs of adults, youth, and children, including persons with disabilities, and all other marginalized groups.

C.2 BACKGROUND

GBV is a significant and ongoing issue in Jordan. It not only impacts the physical and psychological well-being of survivors, but it also degrades the fabric of Jordanian society and women’s potential to contribute to the well-being of their families, communities, and country.

For every act of violence that results in death, many more individuals are injured and suffer physical, sexual, reproductive, and mental health problems. Violence not only impacts individual health, but also increases pressure on the healthcare and legal systems and negatively impacts the economy through absenteeism and lost productivity.6 Within the health care system early prevention, health screening, detection, and proper management interventions are essential, but remain weak in Jordan.

Women are disproportionately impacted by violence and continue to face social as well as legal discrimination, inconsistent availability of physical and legal protections, and uneven implementation of existing laws and other safeguards. Structural challenges, as well as social norms and perceptions, which disempower women, allow early marriage and often prevent women and other survivors from accessing justice, health, or protection services. Despite the scale of the problem, few survivors have sought help from service providers (i.e. medical professionals, lawyers, police) nor have they told anyone about the violence. In addition, stay-at-home measures, uncertainty, and economic downturn due to the COVID-19 pandemic have

4 The U.S. Strategy to Prevent and Respond to Gender-based Violence defines GBV as “violence that is directed at an individual based on his or her biological sex, gender identity, or perceived adherence to socially defined norms of masculinity and femininity.”

5 “Domestic violence can be defined as a pattern of abusive behavior, in any relationship, used by one partner to gain or maintain power and control over another. It can be physical, sexual, emotional, economic or psychological actions or threats of actions that influence another person, including any behavior that intimidates, manipulates, humiliates, isolates, frightens, terrorizes, coerces, threatens, blames, hurts, injures, or wounds someone. The definition was further expanded to include all acts of violence between members of one family.” Protection against Domestic Violence in Jordanian Law and International Conventions 2017, Laith K.

Nasrawin 6 World Health Organization, World Report on Violence and Health 2002, Page 3: 2002 https://www.researchgate.net/publication/321118027_Protection_against_Domestic_Violence_in_Jordanian_Law_and_International_Conventions https://www.researchgate.net/publication/321118027_Protection_against_Domestic_Violence_in_Jordanian_Law_and_International_Conventions https://apps.who.int/iris/bitstream/handle/10665/42495/9241545615_eng.pdf

- Page 15 -exacerbated the situation in Jordan and have resulted in an increase in domestic violence cases.

Survivors in some cases have remained confined with perpetrators, with limited ability to access legal, health, and other essential services. Unless women fully enjoy their human rights, to which freedom from violence is inextricably bound, progress toward development will continue to fall short7.

Key Stakeholders and Development Challenges

Key providers of essential services lack adequate capacity, and are under-resourced, inaccessible, and not sufficiently coordinated. Interventions must account for the complex needs and operating environment of the stakeholders working to develop implementable legal and policy frameworks and provide essential services. The list of stakeholders mentioned throughout the statement of work is not exhaustive and the Contractor may identify additional areas to work on within the scope and in consultation with USAID.

The National Council for Family Affairs (NCFA) has convened governmental and non-governmental actors to develop a roadmap for Jordan on GBV and Domestic Violence (DV). It is important to note that the Executive Plan for the National Priorities for Strengthening the Gender-Based Violence, Domestic Violence and Child Protection Regulations developed by NCFA and national stakeholders is a critical reference for this statement of work as it outlines the gaps, priorities, and the road map that Jordan is following in regards to protection services.

There are social/cultural norms that perpetuate the acceptance of violence and impede professional intervention. These are a wider societal issue that will not be addressed under this contract.

Police Services The police would normally be the first line of support and response to violence, and the Family and Juvenile Protection Department (FPD) was designed as a dedicated service provider to address the vast need. However, women do not currently feel confident about involving the police when they experience violence. This is because the FPD, and the police more broadly, have limited capacity and resources to investigate cases of violence, have inadequate infrastructure and survivor-centered systems for managing cases and cultural convictions focus on promoting reconciliation which may not be in the best interest of the survivor.8 FPD officials also face pressure by the male family members of survivors to return survivors of violence to

7 A Guide To Programming Gender-Based Violence Prevention and Response Activities (draft), Gender-Based Violence Working Group, USAID, April 2009.

8 How Jordan is expanding its assistance to victims of gender-based violence, Paul Prettitore, December 2015, https://blogs.worldbank.org/voices/how-jordan-expanding-its-assistance-victims-gender-violence. USAID/Jordan Gender Analysis and Assessment, January 2020, page 117.

https://blogs.worldbank.org/voices/how-jordan-expanding-its-assistance-victims-gender-violence

- Page 16 -their families.9

Survivors will not seek services when they experience violence unless they have trust in the providers’ ability to deliver accessible, supportive, and comprehensive support that is sometimes at odds with societal norms. The recent decision to include Juvenile Police within the FPD may add additional strain on resources and increase the need for specialized training and incentives to limit staff turnover and enhance capacity.

Shelters Because women are often reluctant to report violence to the police, they cannot easily access the five shelters10 run by the Ministry of Social Development (MOSD) due to the current protocols that require an official referral from the FPD to access them. Women are therefore more likely to utilize civil society services.

Government of Jordan (GOJ) shelters have limited capacity to accommodate large numbers, have numerous limitations, and the quality of social services offered reportedly needs improvement. When granted protection in a GOJ shelter, women cannot usually take their children with them and they also are not able to leave the shelter premises to go to work. Civil Society Organizations (CSO) actors offer vital resources. While a handful of CSOs manage shelters or provide safe spaces11 CSO access to sustainable funding sources is a challenge.

Similarly, other civil society actors that provide temporary housing/safe spaces lack sustainable sources of funding that would allow them to potentially expand their operations. The small overall number, difficult admission process, and limited geographic distribution of shelters and safe spaces in Jordan poses a barrier to accessibility for those most in need.

Judiciary and Justice System Women also are less likely to report violence and access the legal system due to close relationships, especially in rural areas, between family members and legal actors, like the police and judges. Once the case is in the justice system, a female survivor is faced with several challenges, most notably the absence of female staff in the public prosecution office, and the fact that trials are public. As a result, the justice journey for a female survivor often means disclosing details of her experience to mostly male police officers, public prosecutors, or judiciary personnel. The lack of female presence in the legal system is a barrier for survivors of GBV. It leads to women not disclosing essential details about their experience and can create additional fear in providing their full testimony in the presence of their assailant. The legal process, in many ways, revictimizes survivors of GBV and, ultimately, reduces women’s access to justice.

9 USAID/Jordan Gender Analysis and Assessment, January 2020, page 117.

10 Review of health, justice and police, and social essential services for women and girls survivors of violence in the Arab States, UN Women, Page 12.

11 USAID/Jordan Gender Analysis and Assessment, January 2020, page 117.

https://pdf.usaid.gov/pdf_docs/PA00WDSP.pdf https://jordan.unfpa.org/sites/default/files/jordoan_infographic_report_2-12-2020_signed_off.pdf https://jordan.unfpa.org/sites/default/files/jordoan_infographic_report_2-12-2020_signed_off.pdf https://jordan.unfpa.org/sites/default/files/jordoan_infographic_report_2-12-2020_signed_off.pdf https://pdf.usaid.gov/pdf_docs/PA00WDSP.pdf

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In addition, women do not often have access to legal representation, especially if their family does not support their decision to pursue legal action.12 Furthermore, case management protocols and systems within the justice system are not adequate for ensuring that cases are dealt with expeditiously and systematically, leaving women in limbo regarding their physical, psychological, and economic safety.

Health Services and Systems Only six percent of patients at healthcare centers in Jordan know that assistance in responding to violence is available.13 The Ministry of Health (MOH) recognizes that services for GBV survivors are poorly understood and not widely available or used. Data reflects that most women who receive reproductive health (RH) care services in Jordan are not being screened for intimate partner or sexual violence in routine RH care visits, which could offer a safe and discreet opportunity for such assessments.14 As a result, there is a shortage of prevention activities, integration of GBV screening into the health interventions, and inadequate access to high quality Clinical Management of Rape (CMR) and other services, including a dearth of high quality focused (Interagency Standing Committee (IASC) Level 3)15 and specialist (IASC Level 4) psychosocial support.16 There is a lack of comprehensive capacity building programs for GBV-response services, minimal private sector engagement, and a lack of awareness of available resources, which undermines access to physical, social and psychological services.

Healthcare providers also lack confidence in the legal system to protect them from the sometimes-violent repercussions and the social consequences from survivors’ families and other community members when they identify violence, particularly in rural areas. In addition, they are concerned about the judicial burden they face when they participate in reporting. This lack of professional confidence, along with the dearth of forensic medical expertise, impacts timely access, quality of care, availability of healthcare, and access to justice.

CSO Services CSOs in Jordan are active in this sector but lack sustainable funding sources and are often scrutinized for working on issues that are perceived as being counter to the country’s traditional culture. In addition to the shelter and safe spaces described above, CSOs provide a few hotlines, case management, legal support services, and limited mental health and psychosocial support services. Some CSOs that provide reproductive health services or services to children with

12 USAID/Jordan Gender Analysis and Assessment, January 2020, page 115.

13 https://www.jordantimes.com/news/local/women-unaware-gbv-health-services-%E2%80%94-study 14 Clark et al., 2009;https://journals.sagepub.com/doi/abs/10.1177/1077801209332191 ;Damra et al., 2015:https://link.springer.com/article/10.1007/s10896-015-9720-z 15 IASC Reference Group on MHPSS (2015) Mental Health and Psychosocial Support. July. Inter-Agency Standing Committee.

16 Arab Women’s Legal Network (2021) Domestic Violence Study https://jordankmportal.com/resources/usaid-slash-jordan-gender-analysis-and-assessment https://www.jordantimes.com/news/local/women-unaware-gbv-health-services-%E2%80%94-study https://journals.sagepub.com/doi/abs/10.1177/1077801209332191 https://link.springer.com/article/10.1007/s10896-015-9720-z https://interagencystandingcommittee.org/system/files/inter-agency_standing_committee_reference_group_on_mental_health_and_psychosocial_support_in_emergency_settings_mental_health_and_psychosocial_support-2.pdf http://qanouniyat.org/wp-content/uploads/2022/06/%D8%AF%D8%B1%D8%A7%D8%B3%D8%A9-%D8%AD%D9%88%D9%84-%D8%A7%D9%84%D8%AE%D8%AF%D9%85%D8%A7%D8%AA-%D9%88%D8%A7%D9%84%D8%A5%D8%AC%D8%B1%D8%A7%D8%A1%D8%A7%D8%AA-%D9%88%D8%A7%D9%84%D9%85%D9%85%D8%A7%D8%B1%D8%B3%D8%A7%D8%AA-%D8%A7%D9%84%D9%85%D8%AA%D8%A8%D8%B9%D8%A9-%D9%84%D9%84%D8%AA%D8%B9%D8%A7%D9%85%D9%84-%D9%85%D8%B9-%D9%82%D8%B6%D8%A7%D9%8A%D8%A7-%D8%A7%D9%84%D8%B9%D9%86%D9%81-%D8%B6%D8%AF-%D8%A7%D9%84%D9%86%D8%B3%D8%A7%D8%A1-.pdf

- Page 18 -disabilities are an important and often logical entry point for GBV screening, clinical treatment, and referral. Some CSOs have the capacity to train professionals on attitudes, beliefs, and values, working to overcome reported practices of denial or discouragement of care to survivors to avoid mandatory reporting requirements.

A core group of rights-based organizations and royal non-governmental organizations provide protection and essential services to survivors, including to those who may be administratively detained in prisons. All of these services remain limited, donor-dependent, and focused heavily on case-management and legal counsel. They do not adequately incorporate comprehensive services for long-term psychosocial support, sufficient geographic coverage, or strong partnerships with the private sector. The onset of the COVID-19 pandemic added to CSOs’ challenges, though some were able to remotely serve survivors.

MOSD

As part of its social protection mandate, MOSD employs social workers who serve survivors at various locations, including within shelters and FPD offices, and continue to offer support on cases that are still open. Per the Protection Against Domestic Violence Law (PADV) social workers and psychologists play an important role in managing violence cases, and their case reports inform FPD officers’ decisions on mediation and the judicial court system’s decision for alternative measures. MOSD’s effectiveness is undermined by the insufficient number of social workers, their insufficient resources, and a lack of specialized professional capacity. This also leads to insufficient follow-up visits and check-ins with survivors, an overwhelming number of open cases, and limitations in service availability outside regular work hours.

Governors Governors, who serve under the Ministry of Interior (MOI), have an important role to play to maintain public safety and security. Governors also have the ability to refer survivors and those at risk of violence to MOSD shelters and have, in some cases, placed survivors in administrative protection for their safety. MOI counterparts, including governors, are key stakeholders for engaging in a survivor-centered protection framework.

Knowledge, Policy, and Legislation In addition to a lack of trust in service-providers and lack of availability of services, there are policy and legislative obstacles which block survivors, witnesses, and informants from receiving the support and protection they need. There are also challenges around the PADV Law. For example, the law applies to perpetrators of violence who live with the survivors, but excludes ex-husbands, boyfriends, and brothers who are often the ones committing the violence. Furthermore, the misuse of the Crime Prevention Law by governors to administratively imprison violence

- Page 19 -survivors, under the pretext of protecting them, further decreases women’s trust of the system and their likelihood of reporting violence. 17

In 2017, the National Commission for Women (JNCW) launched a report18 on sexual harassment that resulted in a backlash from society. This demonstrated how even an effort to contribute to the knowledge base on violence in Jordan is a fraught issue. As a result, there is insufficient case-specific data collected or shared and there is currently no coordinated multi-agency data-collecting and processing mechanism to quantify the prevalence of domestic violence in Jordan.

However, JNCW and NCFA are supportive of such efforts.

Several recent studies have also sought to better understand the prevalence of sexual and physical abuse among children in Jordan, some of which found that boys experience similar rates of abuse as girls.19

C.3 CONTRACT REQUIREMENTS (CLIN 0001)

C.3.1 GOAL, OUTCOME AND INTERMEDIATE RESULTS

The Contractor must support the availability and quality of context-sensitive and survivor-centered protection and essential services. Simultaneously, to create sustainable change, the Contractor must recognize and support the necessary reforms to improve the ecosystem of protection services. This includes building the institutional and human resource capacity of key GOJ stakeholders, civil society organizations (CSOs), and the private sector to enhance the quality of the protection and essential services they provide. The Contractor must support the GOJ, civil society, and other national stakeholders to reform policy and legal frameworks for addressing violence, enhancing multi-sectoral referral pathways that protect survivors of violence, and providing improved essential services for survivors. This will ensure that progress is made to reduce the persistent disparity between the promise of protection and the reality on the ground, at home, and where services are provided. In doing so, the Contractor must ensure that its efforts address the broad gaps in reforms and services related to gender-based violence, and must implement interventions that promote holistic and cross-sectoral interventions across the three outcomes mentioned below. The following Results Framework (RF) outlines the

17 USAID/Jordan Gender Analysis and Assessment, January 2020, page 10.

18 JNCW Sexual Harassment in Jordan, 2017, Executive Summary 19 Al Khatib, Amal J. 2020. ‘A Comprehensive Review of Research on Child Abuse in Jordan’. Child Care in Practice, June, 1–

12. https://doi.org/10.1080/13575279.2020.1765144; Al-Zboon, Eman, Jamal Ahmad, and Kholoud Al-Dababneh. 2016.

‘Prevalence and Types of Childhood Abuse among Special Education Students Attending Jordanian Universities’. International Journal of Adolescence and Youth 21 (4): 476–85; https://doi.org/10.1080/02673843.2015.1093008 https://pdf.usaid.gov/pdf_docs/PA00WDSP.pdf https://women.jo/sites/default/files/SystemAssets/fb0c321a-42d2-4987-9211-1883a36a4dee.pdf https://doi.org/10.1080/13575279.2020.1765144 https://doi.org/10.1080/02673843.2015.1093008

- Page 20 -intermediate results (IRs), outcomes and goal of the Contract, which are outlined in further detail in the sections below.

Himaya Results Framework

Goal: Enhance the availability and quality of essential service and protection for survivors of gender-based violence

Outcome 1: Survivor-centered institutional capacity improved

Outcome 2: Legislative frameworks for protecting survivors and responding to violence strengthened

IR 1.A. The capacity of judicial institutions to manage and prosecute cases of violence strengthened

IR 2.A. The knowledge base on trends, data, cases, and impact of violence increased

IR 1.B. The capacity of the FPD to receive and manage cases of violence strengthened

IR 2.B. Sustainable legislation, policy, and protocol reform to promote an enhanced national policy approach and coordination on combating violence advanced

IR 1.C. The capacity of healthcare service providers and the health system to identify cases and refer or provide essential, safe and confidential health services related to violence strengthened

IR 1.D. The capacity of shelters and civil society actors to refer cases and provide essential service strengthened

IR 1.E. The capacity of relevant MOI and MOSD units to refer cases and provide essential service strengthened

Much of the development that has occurred in this sector in recent years has been donor-funded.

While this has improved short-term access to some services, it has created issues of

- Page 21 -sustainability. This SoW outlines a combination of support mechanisms to improve partnerships with the GOJ in order to increase the sustainability of interventions.20

The Contractor’s interventions under this contract must be informed by continuous input from survivors and service providers while supporting the GOJ to establish and institutionalize adequate and effective mechanisms that protect survivors and respond to their needs. To create systemic change, the Contractor must focus on strengthening the capacity of existing institutions and processes, including infrastructure enhancements, improving referral pathways, training the FPD, governors, social workers, healthcare providers and justice personnel, and improving the services available. This holistic approach will help reduce some of the core obstacles preventing survivors from accessing justice and protection and enhance the awareness of all protection framework stakeholders of the existing capacities, referral pathways and services available for survivors. This may include working with perpetrators to prevent further violence.

Among the various required activities that the contractor will implement, this statement of work includes material support, grants under contract, and construction activities. Throughout the statement of work, where grants, construction/infrastructure/renovation activities and material support are mentioned, those types of support are further described under the Sections C.3.2 Grants under Contract, C.3.3 Construction, and C.3.4 Institutional Support Fund respectively, with the funding contemplated in B.3.2 and in accordance with the applicable terms and conditions in Section H and other sections of the contract.

Outcome 1: Survivor-centered institutional capacity improved

To create systemic change, the Contractor must enhance the capacity of institutions including the human resources’ professional capacity of essential services providers and the resource and material capacity of said institutions to better provide immediate essential services and facilitate long-term systemic change that improves survivors’ access to essential services.

Guided by survivor experiences, research, and gender transformative approaches, the Contractor must identify critical areas of intervention to ensure protection service providers acquire and retain professional and behavioral skills to secure the rights, safety, and well-being of survivors of violence. Across all stakeholders, the Contractor must design and deploy suitable employee wellness and resiliency programs to promote high-quality and sustainable violence response services. The Contractor must also utilize monitoring and compliance mechanisms to enhance the quality of services and accountability of service providers to survivors. The Contractor

20 Cooley, Larry. Scaling Up—From Vision To Large-Scale Change A Management Framework for Practitioners. Third Edition.

Arlington, V.A., U.S.: Management Systems International, 2016.…