Conformed RFP 72026321R00002- FOCS 5.20.2021.pdf

JUSTIN ROSS

GUNNOE (affiliate)

Digitally signed by JUSTIN ROSS GUNNOE (affiliate) Date: 2021.05.20 14:41:51 +02'00'

Request for Proposal (RFP) No.: 72026321R00002 Date Issued: April 22, 2021 Deadline for Questions: May 4, 2021, 3:00pm (Cairo Local Time) Site Visit Date: May 10, 2021 Closing Date: May 31, 2021, 3:00pm (Cairo Local Time)

SUBJECT: Request for Proposals (RFP) No.: 72026321R00002 Facility Operations, Custodial and Supply Management Services (FOCS)

The United States Government, represented by the U.S. Agency for International Development (USAID)/Egypt is seeking proposals from qualified organizations to implement the Facility Operations, Custodial and Supply management contract.

USAID/Egypt contemplates award of a single contract to the responsible offeror who submits a Proposal representing the best value to the U.S. Government in accordance with the evaluation factors outlined in Section M, covering a one-year base period and four one-year option periods. The applicable NAICS code for this acquisition is 561210.

All interested and qualified organizations are invited to submit a proposal in accordance with the requirements of the enclosed RFP No. 72026321R00002. This procurement will be conducted under full and open competition procedures, pursuant to Part 15 of the Federal Acquisition Regulation (FAR) (48 CFR Chapter 1). Proposals must be received by the Government no later than the local time on the due date stated above and in the RFP. Proposals received after the closing date and time will be processed in accordance with FAR 15.208.

A site visit will be held at the USAID/Egypt facility on the date listed above. Please see Section L.9 for details related to this site visit and requested information, to be submitted not later than May 4, 2021.

Prior to the submission of proposals, amendments to this solicitation will be made available through the Government homepage at https://beta.sam.gov/ . It is the offeror’s responsibility to check this site periodically for official updates and amendments to the solicitation. Issuance of this solicitation does not obligate USAID to award a contract, nor does it commit USAID to pay for costs incurred in the preparation and submission of a proposal. Furthermore, USAID/Egypt reserves the right to reject any and all offers, if such action is considered to be in the best interest of the U.S. Government.

https://beta.sam.gov/

RFP No. 72026321R00002

Offerors should read the entire solicitation, which includes all pertinent technical sections and the terms, conditions and instructions required for submitting a proposal. Please submit all questions regarding this RFP no later than the date and time listed above to Ms. Sherry Biblawy at sbiblawy@usaid.gov with a copy to Mr. Justine Gunnoe at jgunnoe@usaid.gov . Oral instructions or explanations given before the award of the contract resulting from this solicitation will not be binding. Answers to all offerors’ questions will be provided in writing.

Thank you for your interest in USAID/Egypt programs.

Sincerely, /s/ Justin Gunnoe Contracting Officer mailto:sbiblawy@usaid.gov mailto:jgunnoe@usaid.gov

SBiblawy Highlight

Table of Contents

Description Page

Cover Letter ------------------------------------------------------------------------------------------ 1-2

SF-1449 ------------------------------------------------------------------------------------------ 3-5

Section B – Supplies Services / Prices ------------------------------------------------------ 7-13

Section C – Performance Work Statement (PWS) --------------------------------------------- 14-34

Section D – Packaging and Marking – Reserved --------------------------------------------- 35

Section E - Inspection and Acceptance ------------------------------------------------------ 36-37

Section F – Deliveries or Performance ------------------------------------------------------ 38-42

Section G – Contract Administration Data ------------------------------------------------------ 43-46

Section H – Special Contract Requirements ------------------------------------------------------ 47-54

Section I – Contract Clauses ------------------------------------------------------------------------ 55-84

Section J – List of Documents, Exhibits and other Attachments --------------------------- 85

Section K – Representations, Certifications and Other Statements of Bidders -------------- 86-120

Section L – Instructions, Conditions and Notices to Offerors --------------------------- 121-139

Section M – Evaluation Factors for Award ------------------------------------------------------ 140-144

SECTION B - SUPPLIES OR SERVICES/PRICES

B.1 PURPOSE

The purpose of this non-personal service contract is to provide facility operations, custodial, and supply management services (FOCS) to USAID/Egypt as described in detail in Section C, Performance Work Statement.

B.2 CONTRACT TYPE

This is a performance based non-personal service hybrid contract consisting of:

1. Time and Material Contract Line Item (CLIN) for the transition period for a maximum of five

(5) months;

2. Firm Fixed Price (FFP) with award fee CLIN for the recurring services; and

3. Time and Material CLIN for supplies, vehicle and special projects.

The Contractor will be reimbursed on a time and material basis at the burdened daily rates set forth in Section B.7 below for activities associated with transition from the incumbent contract holder and start-up of contract activities as described in Section C.5.1 (d).

The Contractor will be paid a fixed monthly price for providing standard recurring facilities maintenance, custodial/gardening, and supply management services as stipulated under Section C.5.1.(a) and in accordance with the terms and conditions of this contract. The Contractor will be paid an incentive-based award fee in accordance with the guidelines set out in Section B.9.

Reimbursement for transition activities will only be approved for the period beginning on TBD and ending TBD (for a maximum of five (5) months). If transition activities are complete prior to allowable Transition Period end date, the approved Firm Fixed Monthly price for the base period may be prorated for the remaining days if concurrence of the Contracting Officer Representative (COR) and the approval of the Contracting Officer (CO) is received in writing.

The contractor will be reimbursed on a time and material basis for up to a Not-to-Exceed amount as detailed in Section B.6 below for supplies, a vehicle and special projects. The contractor will be reimbursed for approved materials, supplies, and equipment purchases with receipts, as stipulated under Section C.5.1 (b). Also, the contractor will be paid on a per work order basis at the burdened daily rates set forth in Section B.7 below for providing the Special Project Services on demand as called for in the contract Section C.5.1(c).

B.3 ESTIMATED COST FOR CLIN 0001 “TRANSITION PERIOD”

[Amounts to be filled by offerors]

(a) The total estimated cost of CLIN 0001 is $_______.

(b) Within the estimated cost specified in paragraph (a) above, the amount currently obligated and available for reimbursement of labor days, materials, supplies, and equipment purchases by the Contractor for performance during the transition period hereunder is (TBD at the time of award.) Time and material costs incurred by the Contractor must not exceed the aforesaid obligated amount.

(c) Funds obligated hereunder are anticipated to be sufficient for this CLIN through (TBD at the time of award.)

*NOTE: The actual amount to be obligated will be determined at the time of award.

B.4 PRICE AND AWARD FEE FOR “RECURRING SERVICES”

[Amounts to be filled by offerors]

(a) The total fixed price of CLIN 0002 “Recurring Monthly Fixed Price – Base Period” is $_______ , and the maximum award fee is $_________.

(b) The amount currently obligated for the recurring services and maximum award fee for the base period is (TBD at the time of award), for performance hereunder.

(c) Funds obligated hereunder are anticipated to be sufficient for CLIN 0002 through (TBD at the

*NOTE: The actual amount to be obligated will be determined at the time of award.

(d) The total fixed price of CLIN 0004 “Recurring Monthly Fixed Price – Option 1” is $_______, and the maximum award fee is $_________.

(e) The amount currently obligated for the recurring services and maximum award fee for Option

Year 1 is (TBD if and when the option is exercised), for performance hereunder.

(f) Funds obligated hereunder are anticipated to be sufficient for CLIN 0004 through (TBD if and when option is exercised.)

(g) The total fixed price of CLIN 0006 “Recurring Monthly Fixed Price – Option 2” is $_______, and the maximum award fee is $_________.

(h) The amount currently obligated for the recurring services and maximum award fee for Option

Year 2 is (TBD if and when the option is exercised), for performance hereunder.

(i) Funds obligated hereunder are anticipated to be sufficient for CLIN 0006 through (TBD if and when option is exercised.)

(j) The total fixed price of CLIN 0008 “Recurring Monthly Fixed Price – Option 3” is $_______, and the maximum award fee is $_________.

(k) The amount currently obligated for the recurring services and maximum award fee for Option

Year 3 is (TBD if and when the option is exercised), for performance hereunder.

(l) Funds obligated hereunder are anticipated to be sufficient for CLIN 0008 through (TBD if and when option is exercised.)

(m) The total fixed price of CLIN 0010 “Recurring Monthly Fixed Price – Option 4” is $_______, and the maximum award fee is $_________.

(n) The amount currently obligated for the recurring services and maximum award fee for Option

Year 4 is (TBD if and when the option is exercised), for performance hereunder.

(o) Funds obligated hereunder are anticipated to be sufficient for CLIN 0010 through (TBD if and when option is exercised.)

B.5 ESTIMATED COST FOR “TIME AND MATERIAL FOR SUPPLIES, VEHICLE AND

SPECIAL PROJECTS”

(a) CLIN 0003 “Time and Material – Base Period” has an overall not-to-exceed amount of

$175,839.00.

(b) Within the not-to-exceed amount specified in paragraph (a) above, the amount currently obligated and available for reimbursement of labor days, materials, supplies, and equipment purchases by the Contractor, for performance in the base period hereunder is (TBD at the time of award). Time and material costs incurred by the Contractor must not exceed the aforesaid obligated amount.

(c) Funds obligated hereunder are anticipated to be sufficient for CLIN 0003 through (TBD at the

(d) CLIN 0005 “Time and Material – Option 1” has an overall not-to-exceed amount of $162,054.00.

(e) Within the not-to-exceed amount specified in paragraph (d) above, the amount currently obligated and available for reimbursement of labor days, materials, supplies, and equipment purchases by the Contractor, for performance in Option Year 1 hereunder is (TBD if and when the option is exercised). Time and material costs incurred by the Contractor in Option Year 1 must not exceed the aforesaid obligated amount.

(f) Funds obligated hereunder are anticipated to be sufficient for CLIN 0005 through (TBD if and when the option is exercised.)

(g) CLIN 0007 “Time and Material – Option 2” has an overall not-to-exceed amount of $178,260.00.

(h) Within the not-to-exceed amount specified in paragraph (g) above, the amount currently obligated and available for reimbursement of labor days, materials, supplies, and equipment purchases by the Contractor, for performance in Option Year 2 hereunder is (TBD if and when the option is exercised). Time and material costs incurred by the Contractor in option Year 2 must not exceed the aforesaid obligated amount.

(i) Funds obligated hereunder are anticipated to be sufficient for CLIN 0007 through (TBD if and

(j) CLIN 0009 “Time and Material – Option 3” has an overall not-to-exceed amount of $196,085.00.

(k) Within the not-to-exceed amount specified in paragraph (j) above, the amount currently obligated and available for reimbursement of labor days, materials, supplies, and equipment purchases by the Contractor, for performance in Option Year 3 hereunder is (TBD if and when the option is exercised). Time and material costs incurred by the Contractor in Option Year 3 must not exceed the aforesaid obligated amount.

(l) Funds obligated hereunder are anticipated to be sufficient for CLIN 0009 through (TBD if and

(m) CLIN 0011 “Time and Material – Option 4” has an overall not-to-exceed amount of $215,694.

(n) Within the not-to-exceed amount specified in paragraph (m) above, the amount currently obligated and available for reimbursement of labor days, materials, supplies, and equipment purchases by the Contractor, for performance in Option Year 4 hereunder is (TBD if and when the option is exercised). Time and material costs incurred by the Contractor in Option Year 4 must not exceed the aforesaid obligated amount.

(o) Funds obligated hereunder are anticipated to be sufficient for CLIN 0011 through (TBD if and

B.6 BUDGET

[Amounts to be filled by offerors where indicated below and consistent with instructions in Section L.1]

Below lists the annual budget for the base period of performance plus options. The contractor may not exceed the ceiling for any year without formally requesting a modification to the contract. USAID may exercise option years in accordance with FAR 52.217-9 “Option to Extend the Term of the Contract”.

Base Period

(1 year) Option 1 Option 2 Option 3 Option 4

Transition Period $_______ 0 0 0 0

Recurring Monthly Fixed Price

Supplies (not to exceed) $129,895 $142,884 $157,173 $172,890 $190,179

Vehicle (not to exceed) $28,517 0 0 0 0

Special Projects (not to exceed) $17,427 $19,170 $21,087 $23,196 $25,515

Award Fee Ceiling (% not-to-exceed 5% of the recurring monthly fixed price)

Total Amount including Award Fee

The following is the total estimated amount (base plus option years) possible for the life of the contract:

0001 TOTAL TRANSITION PERIOD $_______

0002 TOTAL RECURRING FIXED PRICE $_______

0003 TOTAL SUPPLIES (not to exceed) $793,021

0004 TOTAL VEHICLE PURCHASE (not to exceed) $28,517

0005 TOTAL SPECIAL PROJECTS (not to exceed) $106,394

TOTAL POSSIBLE AWARD FEE $_______

TOTAL AMOUNT OF THIS CONTRACT $_______

B.7 DAILY LABOR RATES

The following burdened rates apply to the Transition (on boarding) period described in Section C.5.1(d) and Special Project Activities as set forth in Section C.5.1(c). Daily Labor rates must be approved in advance and may only be accomplished when ordered in writing by the Contracting Officer’s Representative or Contracting Officer. The burdened rates include all general and administrative expenses, local taxes, insurance, fringe benefits, overhead, wages and profit.

Rates to be filled by offerors

Personnel Base Period Option Year 1

Option Year 2

Option Year 3

Option Year 4

Project Manager $_______ $_______ $_______ $_______ $_______

Engineer Level I $_______ $_______ $_______ $_______ $_______

Engineer Level II $_______ $_______ $_______ $_______ $_______

Painter $_______ $_______ $_______ $_______ $_______

Electrician $_______ $_______ $_______ $_______ $_______

Plumber $_______ $_______ $_______ $_______ $_______

Carpenter $_______ $_______ $_______ $_______ $_______

Laborer Level I $_______ $_______ $_______ $_______ $_______

Laborer Level II $_______ $_______ $_______ $_______ $_______

Gardener $_______ $_______ $_______ $_______ $_______

Wooden Refinishing Technician

Other SME as required $_______ $_______ $_______ $_______ $_______

Note: This table is illustrative and will be updated upon final award based on the successful offeror’s proposal.

B.8 MINIMUM/MAXIMUM WAGE AND BENEFITS

All local personnel engaging in work under this contract must be paid no less than EGP2,500/month, or for U.S. personnel in excess of the USG Contractor Salary Threshold. In addition, mandatory minimum provision of fringe benefits must include:

• Annual leave

• Sick leave

• Religious leave

• National/American Holidays

• Social Insurance for employees

• Social Insurance for company

• Medical coverage for employees AND their families (up to 4 dependents)

Benefits in excess of these mandatory minimums may be considered reasonable if already included in the application of an approved NICRA with the U.S. Government. All other benefits must be in accordance with applicable cost principles as described in FAR Part 31 and local labor law.

Contractors are subject to audit to ensure that minimum wage and benefits are being applied in accordance with these conditions. Failure to comply may result in contract termination.

B.9 AWARD FEE

The maximum award fee will be TBD. It will be managed in accordance with AIDAR 752.216-70 and the Government’s Quality Assurance Surveillance Plan (QASP) which will take into account the Contractor’s approved Quality Control Plan (QCP). Award fee will be determined on the recurring services basis.

The maximum award fee must not exceed 5% of the Recurring Monthly Fixed Price Contract Line Item (CLIN).

[END OF SECTION B]

SECTION C – PERFORMANCE WORK STATEMENT

C.1 TITLE OF ACTIVITY AND INTRODUCTION

The title of the activity is Facility Operations, Custodial, and Supply Management Services (FOCS).

C.2 OBJECTIVE

The objective is to obtain services for the U.S. Agency for International Development Mission in Egypt as follows:

1. Operational and maintenance services to USAID/Egypt’s office building which include:

maintaining and servicing building operation systems including equipment and security caravans within the drop bar area, procurement of maintenance related supplies and on a limited basis, similar maintenance on Mission Director’s Villa in Maadi. Oversight of utilities payment for the office building and residences, submitting all required requests/complains to the GOE including but not limited to utilities and other requests like trees cutting, removing the trees branches and following up on the requests, maintenance of facility equipment, furniture repositioning, and other related tasks as further defined in Section C.5.2.

2. Custodial and gardening services for USAID/Egypt office building.

3. Small Scale Expendable Property (EXP) management, office mail delivery, document reproduction and records management.

C.3 BACKGROUND

USAID/Egypt office building located in New Maadi, Egypt, was first occupied in 2001. The 10,000 square meter facility has four floors and a basement, and includes offices, conference rooms, cubicle areas, a cafeteria, medical unit, gym, parking lot, and a garden area. In addition to USAID/Egypt, the facility houses other U.S. government agencies and support service businesses, with a total of approximately 300 workers utilizing the facility Sunday through Thursday (except holidays).

C.4 OPERATING CONSTRAINTS AND GUIDANCE

The following operational guidance provided is critical for the successful implementation of the contract.

a. Personnel/Staffing:

It is the responsibility of the contractor to provide responsible staffing as necessary to achieve the performance objectives of this contract. Contractor personnel must be qualified to provide professional consultation when USAID/Egypt is examining difficult or costly solutions to maintenance problems. As such, the qualifications below are not meant to be exclusive, as successful performance may result in personnel under this contract executing duties that are not in their immediate field of expertise. Therefore, it is the responsibility of the contractor to determine additional qualifications as required for all contract staff.

See section F.4 for Key personnel required under this solicitation and their minimum qualifications requirements and duties.

In order to complete the various tasks assigned to the contractor which are within the scope of the categories as defined in this section, the Contractor must either employ a sufficient number of personnel with the necessary experience, licensure and/or certification which should include but is not limited to: electricians, plumbers, carpenters, masons, painters, heating/air conditioning specialists, clerks, porters, gardeners janitors, messengers or obtain these services through a sub-contracting mechanism. The contractor is responsible for the recruitment, selection, and maintenance of a team of the best qualified personnel available to provide both recurring and on demand (special project) services to USAID/Egypt. The vast majority of the contractor’s staff would work inside or start working from USAID’s office building.

The contractor will determine the appropriate and necessary mix of labor, skills, and qualifications required to successfully achieve the work objectives and to meet performance standards for recurring services. Additionally, the contractor will maintain a list of qualified staff to achieve the work objectives and meet performance standards for on demand special projects. Personnel required to complete special projects may include similar staff to those completing recurring tasks, and/or they may include staff with specialized skills and qualifications. The following are illustrative non-key personnel and qualifications which will likely be utilized under this solicitation:

Customer Service Representative

1. Qualifications

a. College degree in a relevant field of study.

b. Two years of experience in a customer-service related field.

c. Good English language skills.

2. Duties:

a. Receives and records work orders.

b. Communicates work orders to work crews’ supervisors.

c. Sets up appointments for performing tasks with clients.

d. Prepares access requests for all contractors and visitors of the general services office.

Technicians (Electrician, plumber, carpenter, painter)

a. Adequate general experience in appropriate trade specialization.

b. Proven record of being highly responsible and reliable.

c. Arabic language writing skills.

2. Duties

a. Assists the Supervisor to carry out all repairs and maintenance work in specialization.

b. Other relevant duties as required by the contract.

c. Assembles and dissembles office furniture, including handing items on walls.

d. Other relevant duties as required by the contract.

Laborers

a. Able to lift heavy items.

b. Have some knowledge of hand tools.

c. Minimum two years’ experience in related field.

d. Arabic language writing skills.

2. Duties

a. Performs custodial and maintenance activities for USAID/Egypt facilities.

b. Sweeps grounds outside USAID/Egypt walls free of leaves and litter.

c. Sweeps patios, balconies and walkways inside USAID/Egypt grounds.

d. Washes walkways on a weekly basis.

e. Moves furniture, both office and residential, using appliance hand trucks. Moves materials delivered to the building to the appropriate storage area.

f. Other relevant duties as required by the contract.

Janitorial Staff

a. Good experience in related field or excellent references.

b. Level 1 Arabic language.

a. Cleans interior of buildings, polishes floors, vacuums and spot cleans carpets, empties trash, dusts all surfaces, washes windows, cleans and supplies bathrooms.

b. Periodically cleans walls, window blinds, and washes curtains.

c. Light lifting including movement of supplies from street to storage rooms in building and some internal deliveries of supplies and materials from the storage rooms to various offices.

d. Other relevant duties as required by the contract.

NOTE: Illustrative Staffing will be updated to reflect the accepted Final Staffing Plan from the Successful Offeror.

b. Quality Control:

1. Quality Control Program: The contractor will maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor must develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. The contractor’s quality control program (QCP) is the means by which they assure that their work complies with the requirement of the contract. The Contractor will submit the final QCP to the Contracting Officer within 30 days of award. An updated copy must be provided to the COR within 5 business days when changes occur. The QCP at a minimum must include:

a. A plan of the contractor’s proposed organization for quality control.

b. The list of quality control manager(s), safety manager(s) and other key personnel that deals with quality control/quality assurance and safety.

c. Procedures to cover all services listed in the Performance Work Statement.

d. An inspection system covering all the services listed in the Statement of Work. The system must specify the areas of services to be inspected on either a scheduled or unscheduled basis, how often inspections will be accomplished, and the name and title of the inspectors.

e. Details of the documentation of the Quality Control Plan.

f. The methods for identifying and preventing deficiencies and implementing corrective actions to ensure an acceptable level of performance.

2. Quality Assurance: The government must evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). It will also be the basis for the determination of the award fee, by the Contracting Officer.

c. Authorized Work Schedule

1. Hours of Operations: The USAID/Egypt office building is open from 7 am to 7pm Sunday through Thursday, except American and/or Egyptian holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. USAID/Egypt staff work from 8:00 am to 4:30pm. The contractor should schedule their work during the time the office building is open, unless authorized by USAID/Egypt. The contractor should plan all disruptive work to be done on Saturdays, which includes but is not limited to, welding, painting, construction of walls, drilling and shutting off major systems, such as HVAC, water, and power. Janitorial services will be limited on Saturdays, with the exception of deep cleaning of restrooms and exterior cleaning including balconies, garage, parking area, sidewalks and surrounding streets. In the past one Saturday per month has also been dedicated to the shredding of documents. Recurring activities that are time sensitive, and Special Projects may be authorized on Fridays or after hours on an infrequent basis.

2. Recognized Holidays: The contractor is not required to perform services on holidays, unless requested by authorized agency personnel due to reasons stated in Section c.1.above. Below is a list of recognized holidays:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Coptic Christmas Moulid El Nabi** Revolution/Police Day* Sham El Nessim Sinai Liberation Day* National Day Eid El Fitr** Eid El Adha** Armed Forces Day Islamic New Year**

Egyptian Labor Day

*USAID/Egypt will consider moving the observance date of local holidays falling on weekends or otherwise in the event that the Egyptian Government Issues decisions mandating that both the public and private sector change the observance date of a local holiday.

**Dates of Islamic holidays are subject to the sighting of the moon and may vary from the above projected.

d. Security Requirements Under this contract, Contractor personnel performing work and requiring access to any of USAID/Egypt’s facilities must be able to receive and maintain security clearance from the Regional Security Office (RSO) of the U.S. Embassy in Cairo for the life of the contract. The security requirements are in accordance with RSO policy and regulations. The Contractor must supply USAID/Egypt with the personal information on each employee required for such clearance.

Contractor employees must wear the identity card at all times while in US Government facilities and residences.

The contractor must provide sufficient security-cleared staff to respond to all work requirements.

When intermittent labor is required for nonstandard or other work, USAID/Egypt must notify the Contractor sufficiently in advance to allow the contractor to obtain security clearances for the intermittent labor, or will authorize issuance of a visitor badge requiring an escort while in USAID/Egypt facilities. If a cleared and approved technician is not available, the contractor is responsible to schedule an escort to the individual with 100% oversight by a security cleared and approved escort. In order to track building access, the contractor staff will use a fingerprint scanner when coming to and going out of the office building.

1. Physical Security: The contractor must be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, USAID/Egypt facilities, equipment, and materials must be secured.

2. Key Control: The contractor must establish and implement methods of making sure all keys/key cards issued to the Contractor by USAID/Egypt are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by USAID/Egypt must be duplicated unless requested to do so. The contractor must develop procedures covering key control that must be included in the Quality Control Plan. Such procedures must include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor must immediately report any occurrences of lost or duplicate keys/key cards to the COR, ACOR, General Services Officer (GSO), Executive Officer (EXO), Deputy Executive Officer (DEXO) and other authorized personnel.

In the event keys, other than master keys, are lost or duplicated, the Contractor must, upon direction of the COR, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re- keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks must be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated by the contractor, all locks and keys for that system must be replaced and the total cost deducted from the monthly payment due the Contractor.

The Contractor must prohibit the use of USAID/Egypt issued keys/key cards by any persons other than the Contractor’s employees. The Contractor must prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the COR.

3. Lock Combinations: The contractor technicians will assist in setting and resetting lock combinations. The Contractor must ensure that lock combinations are not revealed.

4. Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the CO and/ or COR in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officer's Representative (COR), and/or other USAID/Egypt personnel, as appropriate, will meet monthly at the USAID/Egypt office building with the contractor to review the contractor's performance. The contractor must provide minutes of these meetings within 5 business days. At these meetings, the contracting officer will apprise the contractor of how the government views the contractor’s performance and the contractor will apprise USAID/Egypt of problems, if any, being experienced. Appropriate action must be taken to resolve outstanding issues.

e. Government Furnished Facilities or Property

The Contractor and any employee or consultant of the Contractor is prohibited from using U.S.

Government facilities (such as office space or equipment) or U.S. Government clerical or technical personnel in the performance of the services specified in the contract unless the use of Government facilities or personnel is specifically authorized in the contract or is authorized in advance, in writing, by the COR. More information about government furnished property can be found in Attachment J.2.

The successful contractor will be provided office space for the following employees:

Project Manager Maintenance Crew Supervisor Building Crew Supervisor Customer Coordinator Utilities Clerk Receiving Clerk Photocopier Clerk Supply Clerk Housekeeping Supervisor

f. Codes and Standards:

The Contractor shall perform all the required works in the contract according to the following codes and standards:

- International Building Codes- latest version

- NFPA 70, National Electric Code

- Safety standards as of the COE EM 385-1-1 Codes

- MasterSpec’s Specifications

C.5 SERVICES AND TASKS REQUIRED

C.5.1 SERVICE DELIVERY

Services under this solicitation will be designated and delivered as either recurring or special projects services. The contractor will be paid a fixed monthly price for delivering recurring services. The contractor will be compensated in addition to the monthly recurring fixed price to procure parts and supplies. Also, the contractor will be compensated to take on special projects. Further information on payment can be found in Section G.5. The three methods of service delivery are as follows:

(a) Recurring Services: The Contractor will be paid a fixed monthly amount for providing recurring pre-identified operational and maintenance services, custodial and gardening services, expendable property (EXP) management and document reproduction services to USAID/Egypt Facilities.

(b) Maintenance Supplies: The contractor will receive direct reimbursement for the procurement of supplies and equipment initiated and approved through an authorized USAID/Egypt work order. (USAID/Egypt will directly purchase the majority of supplies and equipment that can be planned for recurring activities.)

(c) Special Projects: The contractor will receive additional payment on fully loaded daily rates for relevant services that are not included in the duties detailed above, which may include completion of relevant short-term projects/tasks within USAID/Egypt. Special projects will be initiated and approved through an authorized USAID/Egypt work order. The contractor will be reimbursed for up to an annual ceiling amount for approved special project time and materials with receipts, as stipulated in the Solicitation.

(d) Start Up/Close Out/Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, there will be a period of overlap between the incumbent contract holder and the successful Offeror during the first (30) thirty days of the contract. The Contractor must have sufficient personnel on board, during this period to become familiar with the facility, building policies and procedures and performance requirements in order to commence full performance of services within no later than (150) days of contract start date. The Contractor must have a Transition Plan in place to facilitate onboarding and start up at the start of the period of performance, as well as closeout of all activities and hand off to any potential follow-on contractors at the end of the period of performance. Key personnel must be available from the contract start date through contract closeout.

C.5.2. BASIC SERVICES

The resulting award will be a non-personal services contract to provide Facility Operations, Custodial, and Supply management services (FOCS). USAID/Egypt will monitor the performance of all contractor service providers, over the term of the contract. Such service providers must be accountable solely to the Contractor who, in turn, is responsible to the Government. The contractor must provide all personnel, facilities, transportation, supervision, other items and non-personal services necessary to perform FOCS as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor must perform to the standards in this contract as defined below.

(a) Recurring Operational and Maintenance Services to USAID/Egypt Facilities:

The contractor must provide all personnel and logistics support necessary to perform maintenance at USAID's facilities including all security equipment, security caravans and their air conditioning units and electrical works within the zone between the drop bars. The term "maintenance" entails the furnishing of skilled workers, their supervision, and the provision of ordinary tools, equipment and spare-parts or supplies for carpentry, electrical, cubicle assembling, plumbing, painting, furniture relocation, building automation systems, refrigeration/air cooling, appliance repair, masonry and other relevant services as required and not directly provided by USAID/Egypt.

Information about government furnished property, equipment, tools and services can be found in Attachment J.2. In addition, the contractor is responsible for the transportation of work crews and equipment necessary to provide all services under this contract.

The contractor will provide technicians and supervisors to install, operate, monitor, maintain and repair all electrical, plumbing and mechanical systems and equipment such as, but not limited to:

electricity generators, transformers, security systems, locks, building automation systems, heating, ventilation and air conditioning (HVAC) systems, chillers, water pumps, diesel pumps, sprinkler system and electrical distribution panels, at the office building, retained facilities at the warehouse, all parking lots and other USAID- operated facilities. If a cleared and approved technician is not available, the contractor is responsible to schedule an escort to the individual with 100% oversight by a security cleared and approved escort. The contractor must immediately inform the COR of the occurrence of any major or unusual maintenance problems. The Contractor is not required to maintain or repair any equipment which is under warranty or covered by another service contract, except for manufacture preventative maintenance as recommended. USAID maintains service contracts for OTIS elevators, fire alarm systems, HVAC, water treatment system and chillers. The contractor under this award will provide timely first line basic maintenance of these systems as needed.

NOTE: The successful offeror will not be responsible for the following tasks and major systems which are not included in this contract:

1) Fire alarm system

2) Elevators

3) Gym equipment

4) Water treatment system

5) Garbage disposal

6) Expendable supplies disposal.

7) Cafeteria food preparation

8) Security guards

Work at the office building and, and on a very limited basis, other USAID facilities will include, for example, installation of new systems, removal or erection of walls, removal or installation of doors, installation of electrical circuits, and renovation of offices for new occupants, minor construction/ renovations of offices such as gypsum type walls, gardening and grounds improvements, or other general management services required by the USAID/Egypt during the contract period. The Contractor must provide qualified professional consultation when USAID is examining the structural soundness and potential for maintenance problems in new properties under consideration for lease or is examining difficult or costly solutions to maintenance problems.

Preventative maintenance work for all building systems is required.

The tasks below are an illustrative list of activities that will be conducted as part of the recurring services:

Electrical Services:

a) Inspection and repair of the general distribution panel, determining load and properly balancing phases.

b) Identification and repair of electrical short circuits in the internal power distribution lines or switches and/or power supply.

c) Installation of outlets, switches, lamps, fans, and a variety of electrical equipment.

d) Repair and installation of all electrical appliances and parts for which

USAID has no service contract.

e) Services involving installation of transformers and other electrical equipment, as required or requested.

f) Inspection, repair and installation of grounded electrical computer plugs throughout office space.

g) Maintain, operate, refuel and test two generators.

h) Install cabling for internet, power, telephone, television satellite, LAN wires, and control wires.

i) Maintain light fixtures at all parking lots inside and outside the office building.

Plumbing:

a) Install, maintain and repair of potable water pipes and sewage systems, water sinks, toilets, wash basins, showers, bathtubs, water heaters, dishwashers, washing machines, etc. and their respective accessories.

b) Clear clogged drains and floor drains.

c) Installation, repair and maintenance of soap dispensers, towel paper holders and hoses.

d) Repair water distillers (up to 14).

Carpentry:

a) Repair and installation of shelves, dividers, pantries, storeroom, closets, doors, windows (including replacement of broken glass), etc.

b) Replacement/placement of knobs, hinges, security locks, etc.

c) Repair, refinishing, and re-upholstery of furniture.

d) Prepare, sand, varnish, and paint furniture, shelves, doors, windows, etc.

e) Hang items on walls, such as screens, bulletin boards, maps, DVC’s, etc.

Painting:

a) Preparation, sanding, filling holes and painting walls and ceilings.

b) Exterior painting such as the metal sheets fence of the exterior wall.

c) Interior painting of any part of the building upon request. It’s anticipated that the whole building will be painted at least twice throughout the period of performance of the contract.

d) Varnishing wooden doors, floors and furniture by professional skilled workers.

Appliance Repairs:

Installation, repair and maintenance of refrigerators, freezers, stoves, washers, dryers, irons, toasters, water heaters, ovens, dishwashers, distillers and some other household appliances in the USAID inventory.

Heating Ventilation and Air Conditioning (HVAC)

Installation, repair and maintenance of chillers, air handling units, fan coils, split units, cooling towers, filters, water treatment, pumps, boilers, water pipes and cladding, valves and accessories, grills, dampers, controls, DX units and ducts. USAID/Egypt maintains service contracts for HVAC, water treatment system and chillers. Semiannual tasks include, but are not limited to, air filter replacement and cleaning the HVAC systems.

Security Systems:

a) Maintenance of normal locks, power outlets, wires, ropes, metal chains.

b) Maintenance of sliding gates’ controllers.

c) Maintaining and cleaning of drop arms, razor wire, cameras

d) Maintaining security caravans including outside bathrooms, light bulbs, minor maintenance for the security caravans' electricity, furniture and air conditioning units.

Elevators and Firefighting Systems:

a) Perform very minor repair of contracted systems such as elevators and firefighting systems. (Most common repair is system reset and other responses not included in the service contracts.) USAID/Egypt maintains service contracts for OTIS elevators and fire alarm systems.

Masonry/Tiling:

a) Repairs to walls, roofs, sidewalks, garages, etc. due to other repairs or deterioration from weather and humidity, poor materials or general wear.

b) Marble, granite, hashma stone, limestone and landscaping installation.

Minor Renovations Projects:

a) Renovation and/or repair work, including walls, doors, locks and furniture.

b) Renovation of brick walls, gypsum board walls, assembly and disassembly of partitions.

c) Renovation plastering.

d) Installation of aluminum work (window framing, furniture, etc.) as required.

General Works:

a) Routine inspection of the office building and on a very limited basis residences and warehouse to determine the repair and material needs.

b) Maintenance for appliances.

c) Minor repairs, installation and replacement of carpeting.

d) Monthly check of firefighting systems.

e) Installation and dismantling of scaffolding.

f) The Contractor must ensure that one technician is on duty at the office building 24 hours a day, seven days a week including holidays and weekends.

Safety:

a) While performing the previously mentioned tasks, all contractor personnel are required to use safety gear such as but not limited to safety shoes, gloves, helmets, harness, safety ladders and other hot works safety standards.

b) No ladders could be left outside the building after completion of tasks every day.

c) The contractor must comply to the following:

1. DOSAR Accident Prevention Clause 652-236-70, included below in full text.

2. SAFETY AND HEALTH REQUIREMENTS of the US Army Corps of Engineers - EM385-1-1.

http://www.usace.army.mil/SafetyandOccupationalHealth/SafetyandHealthRequir ementsManual.aspx

Emergency Repairs/Services:

For the purpose of this contract, an emergency is defined as a situation that has or could lead to: danger to life; danger or great discomfort to person; increasing property damage;

or the malfunction of environmental systems, such as heating, ventilation and air conditioning (HVAC). The Contractor must provide the COR with a list of at least three Contractor employees and their mobile phone numbers who may be contacted by USAID/Egypt during non-working hours to report emergencies. Emergency or immediate repairs take precedence over other types of repairs due to their nature.

These repairs may include but are not limited to:

a) Electrical short circuits and power failures.

b) Damaged electrical and sanitary fixtures that pose an immediate danger or health hazard.

c) Damaged security light fixtures and replacement of security bulbs.

d) Broken glass panes.

e) Security system failures such as, gates, drop bars, cameras and bollards

f) Damaged gate or door locks and fittings.

g) Major plumbing problems, i.e. burst pipes, leaking hot water heaters, no water, etc.

h) Failure of major system such as, HVAC, electrical and generators.

Emergency point of contact: For emergency situations, a crew supervisor will have decision making authority in order to respond to problems quickly and effectively. The contractor is responsible to take immediate action, for emergencies and is expected to provide a prompt status updates to the COR. Historically, emergency requests occur, on average, about once a week at the office building.

The Contractor must provide means of transportation for the emergency crew supervisor, stocked with the basic tools and equipment necessary to enable the crew supervisor to take the appropriate action upon arrival at the site of the emergency. This crew supervisor will be responsible for taking whatever immediate action is needed to secure the safety of persons and property affected by the emergency, including bringing in additional Contractor staff and resources when needed to resolve the emergency.

Utilities Services (35 residences)

a) Coordination with utility services providers (gas, electricity, water, sewage and internet) to initiate and terminate services as needed and to resolve any problems referred to the Contractor by USAID/Egypt.

b) Monthly monitoring of utility bills for the office building and for up to 35 residences and for generating monthly reports to track usage; Review and verification of all bills, and preparation of payment vouchers for timely submission to the COR for signature and processing.

c) Where USAID/Egypt is providing utilities support to other agencies, the Contractor will prepare the requisite bills of collection for use by USAID/Egypt in obtaining the required payment.

Operating Procedures

Daily Maintenance Requests: All maintenance work must be initiated by a Work Order issued by USAID/Egypt. The work order will normally be issued in writing, but may be initially issued orally by mission employees holding one of the following positions in USAID/Egypt Executive Office: Contracting Officer’s Representative (COR), Alternate Contracting Officer’s Representative (ACOR), General Services Officer (GSO), Executive Officer (EXO) and Deputy Executive Officer (D/EXO). Normally, written work orders will be issued on daily basis by the COR to the Contractor's Customer Service Coordinator or such other individual as the Contractor may assign. The Contractor must assign a number to the work order request, assign a crew to the work order and arrange an appointment with the requestor. Upon completion of the work, the Contractor must obtain the signature of the requestor of the services (or of a representative of the requestor) verifying that the work was performed. These transactions may be completed via email.

Completion of Daily Requests: Upon completion of the wok, the Contractor should annotate the work order at a minimum with the start and completion dates and materials cost. The Contractor must provide copies of each month’s annotated work orders to USAID/Egypt with its monthly invoice.

Daily Requests Management: Contractor must maintain a computer-based maintenance tracking system with the capability of satisfying USAID/Egypt tracking, monitoring and evaluation requirements. In no case will there be any modification of the Contractor's response times.

Work orders which must be corrected due to the Contractor's negligence or unsatisfactory work must be corrected at the Contractor's expense.

(b) Recurring Custodial and Gardening Services:

The contractor must provide custodial services for the USAID/Egypt office building and on a limited basis for one residence and the warehouse (located in Zahraa Maadi). The number of janitors needed will be determined by the Contractor, and approved by the COR, in accordance with the work plan.

Note: All furniture, equipment, and any items moved doing the following tasks must be returned to their original positions, unless otherwise instructed.

Custodial Services for USAID/Egypt Office Building

Daily Tasks:

The tasks below are an illustrative…