REQUEST FOR INFORMATION (RFI)- USAID Institutional Support Services_Signed.pdf

REQUEST FOR INFORMATION/SOURCES SOUGHT NOTICE

Issuance Date: May 23 , 2024

Comments Due Date: June 21, 2024, 5:00 PMWashington, DC EST

Subject: Request for Information - Institutional Support Services (ISC) For Small

Businesses Only

The United States Agency For International Development (USAID) is issuing this Request for Information

(RFI) to gather information from qualified small businesses regarding their experience and capabilities in providing comprehensive institutional support services. This RFI does not constitute a solicitation for proposals (RFP) or a request for quotations (RFQ). This RFI is for informational purposes only.

USAID seeks to gain insights into the experience and capabilities of small businesses in providing comprehensive institutional support services. Institutional Support Contractors (ISCs) at USAID work within the Agency but are employees of a separate corporate entity contracted for services by the

Agency. Their employing organization is responsible for the employee’s benefits, compensation, and supervision. As an ISC, individuals are part of the USAID workforce and can support efforts across the organization. To learn more about USAID and the Office of Acquisition and Assistance (OAA) in the

Management (M) Bureau that may seek ISC services in a future procurement, visit the M Bureau website and view the OAA 2023 Program Report.

The information gathered through this RFI will inform the Agency's acquisition strategy for future procurements. We are interested in learning about:

● Experience providing Acquisition support services to Federal Agencies.

● Ability to support recruiting/hiring/onboarding/retention for 100 - 200 individuals.

● The employee benefits your company provides including: health insurance, leave (paid time off, health leave, paid parental leave, etc), and other retention benefits.

● Any other information you believe is relevant to our agency's needs.

To gain a comprehensive understanding of your experience and capabilities in providing institutional support services, we kindly request your detailed responses to the following questions. Please submit your response in a concise and informative written response of no longer than 10 pages to the following questions.

● Describe a specific example of a government agency you provided similar institutional support services to. What was the size and complexity of the project? What services did you deliver, and how did you tailor them to meet the agency's specific needs?

https://www.usaid.gov/about-us/organization/bureau-management https://www.usaid.gov/sites/default/files/2024-02/FY23-Progress-Report-02-16-24.pdf

● How many years of experience do you have delivering institutional support services to government agencies or similar organizations of comparable size and complexity?

● What is your methodology for planning and implementing institutional support services including transitioning existing contractors from one contract to another, workforce strategy, recruitment, hiring, ongoing management, and continuous performance improvement? Please elaborate briefly on your approach, including ensuring a smooth transition and minimal disruption to ongoing operations.

● Describe your experience in scaling up or down services as needed to meet fluctuating staffing demand.

● What is your plan for ensuring continuity of service in case of unforeseen circumstances, such as staff turnover?

● Describe your experience in collaborating effectively with government agencies.

Please do not provide generic capability statements as these documents shall add no value to this

Request for Information. Responses to this RFI must be submitted via email only to Hannah Funk a hfunk@usaid.gov, Francine Gigot at Fgigot@usaid.gov and the undersigned at

Amavroukakis@usaid.gov. The subject line of the email must read “RFI USAID/ISC Services''. Phone calls and hard copy responses will not be entertained. Responses must be received no later than the closing date and time indicated at the top of this cover page.

Sincerely, Alexander Mavroukakis

Director - Regional & Management Division

USAID M/OAA/RM

mailto:hfunk@usaid.gov mailto:Fgigot@usaid.gov mailto:Amavroukakis@usaid.gov