Solicitation 72001G24R00002 QnA Reference Document_FINAL (clean).pdf

UNITED STATES AGENCY FOR INTERNATIONAL DEVELOPMENT

OFFICE OF INSPECTOR GENERAL

SOLICITATION NOTICE Q&A’s

SOLICITATION: 72001G24R00002

RELEASED: MARCH 1, 2024

Price/Solicitation/Award Related Questions

Pricing:

1. The Pricing spreadsheet contains locked cells that can only be unlocked with a password.

Therefore, we are unable to input the required information in the “Price” cells. Will the government please provide the password to unlock the cells or share an unlocked version of the spreadsheet? This issue was corrected. Please revisit the SAM.gov posting and be sure to download the updated version of the pricing sheet titled, “Attachment II – Pricing Sheet

(protected)”. This version will allow you to enter pricing in the price column.

2. Transcription work is often priced per hour of work, not by minute of media. Can we modify the pricing spreadsheet to reflect this? The unit of measure has been changed from minute of media to per hour.

3. Turnaround time of less than 2 weeks does not typically incur an expedited fee. However, deliverables that are requested within 24 hours, or within 2-5 business days do usually incur an expedited fee. Does the government expect to have requests with turnaround times of 2-5 business days or sooner? And if so, can the pricing spreadsheet be modified to reflect this instead of “< 2 weeks”? The pricing sheet titled, “Attachment II – Pricing Sheet (protected)”, will be updated to reflect an expedited turnaround of 2-3 business days and a standard turnaround of 10 business days.

4. Can we modify the rate sheet to add languages, change the unit of measure, add minimum fees, etc.? No. The pricing sheet should not be modified by the offeror. The cells are locked to prevent unauthorized efforts.

5. How should we complete the rate sheet for services that are not separately priced? Pricing for each service and language must be all-inclusive; however, it does not need to include time for any in-person court appearances by transcribers and translators if they are required to testify to the accuracy of the transcription and/or translation. The pricing sheet will be revised to include a tab for offerors to propose this hourly court appearance rate.

6. The solicitation mentions 4 services (Translation, interpretation, transcription, and certified transcription) while the Pricing Sheet only has room for 3 services. Will an amended Pricing

Sheet be released? Certified transcription has been removed as a requirement from the SOW and pricing for each service must be all-inclusive. An amended pricing sheet will be released to include a separate section for offerors to propose an hourly rate for any in-person court appearances by transcribers and translators if they are required to testify to the accuracy of the transcription and/or translation.

7. This states “Translation: replacing written, non-English text (i.e., highly technical contracts or legal documents) into equivalent written English documents (translation- transcription) or replacing written, English text (i.e., highly technical contracts or legal documents) into equivalent written non-English documents (translation-transcription). However, the pricing template includes only English as the “Target Language.” Please clarify if translation will be required into foreign languages and, if so, how prices are to be provided for such services.

Translation will be required into foreign languages. The translation section of the pricing sheet already provides for both “to English” and “from English” translation pricing. For each year, the translation tab of the Attachment II - Pricing Sheet has 12 columns. The first six columns are for pricing from a non-English source language into English while the last six columns are for pricing English source language into a non-English language. Please be sure to scroll both horizontally and vertically so the entirety of the spreadsheet can be viewed. As a note, an amended pricing sheet will be released to make changes that were addressed in other questions and responses.

8. In the context of "The Supplier must seek a court reporter to certify all transcripts", can you confirm that the price of the court reporter's certification is to be included in the transcription pricing and not as a separate line item? This requirement will be removed from the SOW.

Pricing for each service and language must be all-inclusive.

9. In reference to transcription pricing sheet, it appears from the way the transcription pricing is listed that the per-minute rate should also include translation (as the original and target languages are listed). However, this is typically a two-step process involving a transcription in the original language only at the per minute rate, followed by translation, priced at a per word rate. In the pricing sheet titled, “Attachment II – Pricing Sheet (protected)”, the unit of measure for transcription will be changed from minute of media to per hour. This should allow offerors to build their services into an all-inclusive transcription price.

10. May the government kindly advise if anticipated pricing for services will include daily minimums? At this time, no daily minimums will be included.

Bid Submission:

1. Are bidders able to submit partial bids at the service type level? i.e., submitting pricing for telephonic and video remote interpretation, but not in-person interpretation? No. The offeror must be able to provide all service levels (telephonic, video remote, and in-person) and service types in all languages.

2. The submission deadline date is indicated as 21 JANUARY 2023, which falls on a Sunday. Are submissions due as stated or on the previous business day of Friday, 19 JANUARY 2023? The submission deadline has been extended because of the overwhelming number of questions received. The new due date is set as March 29, 2024, unless otherwise changed after the release of this document.

3. Can you please clarify the Requirement documents stated in [the ‘Description’ section of the

SAM.gov posting]? This is referring to the completion of the Representations & Certifications declarations, VETS 4212 filing, etc. that are required for award eligibility and are outlined in the provisions and clauses section of the solicitation. For those who are registered in

SAM.gov, these documents can be completed in SAM.gov and are accessible under their profile for review by the CO and do not have to be included with the proposal.

4. [In relation to section 6(c),] will the government consider proposals containing established, approved, and current Department of Justice methodologies and workflows for the remote document translations, audio and video transcriptions, and linguistic support that are not real-time as responsive? Yes, unless it conflicts with the requirements as outlined in the SOW for this solicitation. This includes turnaround times as outlined in the pricing sheet titled, “Attachment II – Pricing Sheet (protected)”.

Evaluation:

1. What are the evaluation criteria and how much weight is given to pricing?

A solicitation and SOW modification are forthcoming with the below addition of the evaluation criteria.

The first evaluation factor will hold the most weight of importance. The second evaluation factor will hold slightly less weight of importance. The third factor will hold slightly less weight of importance than the second. The last evaluation factor will hold the least weight of importance. In addition, evaluators will also be considering the risk factors of the supplier proposal(s) when performing their evaluation.

a. Operations

i. Communication Plan - The offeror must describe in detail, its plan to establish and maintain communication systems, as outlined in the statement of work, such as the supplier’s plan to establish and maintain openness between themselves and the OIG to perform contract requirements and describe their process to avoid and rectify miscommunication. The initial plan shall be submitted as part of the offeror's proposal.

ii. Organizational Support - Offerors must clearly describe the proposed organizational structure and staffing plan intended to provide expertise, capability, and resources to adequately handle the staffing and operation of the requirement. This includes language proficiency qualification and certifications for staff. The offeror shall provide rationale establishing that the proposed organization will ensure proper standard of performance.

iii. Management Plan - The offeror must provide a narrative describing how it plans to deal with unscheduled and unexpected events affecting its ability to provide service, including absences and other delays. The initial plan shall be submitted as part of the offeror's proposal.

iv. Quality Control Plan - Offerors must develop a Quality Control Plan that documents quality control processes and procedures that ensure the production of high-quality and accurate transcription and translation services.

The content of the Quality Control Plan should include at least the following:

• A process to identify any deficiencies that may occur. A process to correct deficiencies that may occur.

• An internal quality control system for transcription and translation services.

Positions of individuals who will conduct quality control services must be specified in the plan.

• How the offeror plans to maintain a file that documents all quality and internal control procedures and actions, which include: the purpose of the quality control procedure, the results of the procedure, and any corrective action taken. This file should be made available to USAID OIG upon request.

• A description of how translator personnel assigned to the quality control team ensure that transcription and translation services are accurate and do not include any subjective information.

• A process for the correction of errors that includes the turnaround time for said corrections.

b. Supplier Capability

Offerors must provide a full narrative description within their technical proposal of the extent to which the supplier demonstrates that it has the capability to perform the contract requirements. The offeror should not rely on USAID OIG’s personal knowledge of its capability through other past or current contracts held with either

USAID or the OIG. This solicitation should be responded as though this is the first time an offeror is doing business with USAID OIG.

The following criteria are considered as part of the Supplier Capability evaluation factor, but are not sub-factors:

• The ability to successfully perform all the services and address its compliance with all of the requirements specified by the statement of work;

• Description of plan for dealing with unscheduled and unexpected events affecting its ability to provide service, including absences and other delays;

• The ability to meet the required delivery schedule (e.g., able to begin service on stat date of contract performance, turnaround times, etc.), considering all existing commitments, including pending awards;

• Description of details regarding the supplier’s equipment to support transcription, translation, and/or interpretation services to include a description of owned/leased equipment, software, etc.;

• Acceptable financial condition that will allow the CO to determine that services are likely to remain ongoing;

• A sound record of integrity and business ethics;

• A sound quality control program and the necessary organization experience in accounting, operational controls, technical skills, and production controls;

• The ability to obtain adequate financial and technical resources; and in addition, the supplier must be otherwise qualified and eligible to receive an award under the applicable laws and regulations, and no award will be made to any supplier that is suspended, debarred, or otherwise declared ineligible, regardless of any other factor.

c. Past Performance

The offeror must submit information that will allow the evaluation team to determine its performance level on contracts and other business arrangements of similar size and scope. The submissions should be within the last five (5) years, and the supplier must provide at least two (2) examples. The submission should also include, as applicable:

Contract Performance History

Offerors shall submit contract performance histories for the offeror and for proposed subcontractors, which provide the information identified below. The offeror must provide information relevant to each major work element of the project (Operations, Data Security, and Management).

For each work element, offerors and their major subcontractors shall submit a list of the last contracts and/or subcontracts completed in the past five (5) years and a list of all relevant contracts and/or subcontracts currently in progress. Contracts listed may include those entered into by USAID OIG, other federal government agencies, state or local governments, and commercial customers. Offerors that are newly formed entities without prior contracts shall list contracts and subcontracts on which the offeror's management performed directly or in a similar capacity. Include the following information for each contract and subcontract:

• Contract number

• Contract type

• Contract performance period (include options)

• Total contract dollar value

• Type of supplies/services provided

• List of major subcontracts that demonstrate the extent to which the offeror attained applicable goals for small business participation under contracts that required subcontracting (i.e. subcontracts value at 10% or more of the total prime value)

Evaluators will focus on information that demonstrates quality of performance relative to the size and complexity of the procurement under consideration. In its evaluation of an offeror's past performance, USAID OIG may obtain and use information from sources other than those identified by the offeror. All information that is provided by an offeror regarding its prior contracts must be accurate, complete, and current. Technical evaluators will consider the following when evaluating suppliers’ past performance (these are not sub-factors):

1. Problems and Corrective Actions

The offeror shall provide information on problems identified or encountered on the contracts and/or subcontracts and the corrective action taken to resolve problem.

2. Performance Record

The offeror shall describe their record of conformance to contract requirements for similar services. The offeror should also include a record of timely performance, with an emphasis on most recent performance (adherence to contract schedules, including the administrative aspects of performance). The supplier is encouraged to summarize performance on previous contracts both agency and non-agency. USAID OIG may also evaluate its own data regarding service performance in connection with the evaluation.

3. Private Sector References

The offeror may submit a list of private sector references to highlight their established productive business relations (a history of being reasonable and cooperative with customers; commitment to customer satisfaction; integrity and ethics).

d. Data Security

The offeror must include a data security plan in its proposal. The data security plan must outline how the offeror plans to establish, implement, administer, and maintain security measures that protects the documents and media that it receives in performance of the contract. Additionally, the plan must detail how the offeror will protect the documents and media while it is in the offeror's custody or control and prevent unauthorized persons from gaining access.

Award:

1. Are multiple awards expected for the SAME service? No. Multiple awards are not anticipated for the same service.

2. If multiple awards are made, how will the work be apportioned? Multiple awards are not anticipated for the same service thus work will not need to be apportioned.

3. What is the minimum number of awards the Government expects to make? One.

4. What is the maximum number of awards the Government expects to make? One.

5. Can we ask for a debriefing in case we are not awarded? Yes. Offerors may request either a pre-award or post-award debriefing. Requests should be made timely, and offerors are entitled to no more than one debriefing for each proposal. Debriefings of successful and unsuccessful offerors may be done orally, in writing, or by any other method acceptable to the contracting officer. Please see sections 15.505 (Preaward debriefing of offerors) and 15.506 (Postaward debriefing of offerors) for the timeframe and format in which either debriefing is to be requested.

Budget:

1. What is the estimated value/budget of the contract? The contract has an estimated value of approximately $350,000, including the base and option years.

2. Are travel expenses in addition to the $10k maximum for each order? Yes.

3. Will the supplier be reimbursed for any in-person OCONUS consecutive interpretation assignments whose total costs to include travel expenses exceed $10,000? OCONUS travel is no longer a requirement. The SOW will be revised to reflect this as well. However, CONUS travel remains to be a requirement. CONUS travel would apply if the offeror needed to appear in court to testify to the accuracy of the transcription and/or translation, which is an unlikely event.

Current Service:

1. Is there an incumbent for the services requested? If yes, who is the incumbent and what is their contract number(s)? This is a newly solicited contractual requirement.

2. If there is no incumbent, please describe how you are obtaining these services up to now and what you are paying for the service. Purchase card.

3. If there is an incumbent, what challenges has the government encountered with the current vendor servicing this requirement? This is a newly solicited contractual requirement.

4. If this is an existing contract, what was the annual revenue for each contract year, or what is the anticipated annual revenue (or volume in # of words for translation, # of minutes/hours for interpretation, etc.) for the new contract? This is a newly solicited contractual requirement.

5. Could you please provide the incumbent rates for each of the services requested in this solicitation? This is a newly solicited contractual requirement.

6. Is there a language usage breakdown based on the historical data? If so, could you please share past usage statistics (volume of work) broken down by service and language? Since this is a newly solicitated contractual requirement, this data is unavailable.

Other/Miscellaneous:

1. Are there any subject matters you would be more interested in? Currently, there are no further subject matters of interest. If this should change, a decision on whether to release an RFI will be made.

2. Please indicate the minimum and maximum allowed sample length, if any. Samples are not required to be submitted but can be reasonably included by the offeror if it deems it to be necessary to demonstrate its capability to perform the required services.

3. Can we request feedback on the samples and how they were graded? Samples are not required to be submitted with proposals but can be reasonably included by the offeror if it deems it to be necessary to demonstrate its capability to perform the required services. For feedback, please consider requesting a debriefing. Please see question 5 under ‘Award’ above for information about requesting a debriefing.

Technical/Requirements Related Questions

Transcription:

1. For transcription services, will it be sufficient for USAID OIG to receive the translation of all the audio and multimedia files, or will the supplier have to transcribe all the foreign language verbatim, then translate the text into English or designated language? The offeror is to transcribe all the foreign language verbatim from the audio or video recording, then translate the text into English.

2. What will be the source formats for the recorded interviews? Current industry standard media files.

3. What is the average quality and number of speakers of the audio/video files required to be transcribed? Will the supplier need to “enhance” the quality of the source files to render the transcription task? On average, there are three speakers, sometimes four. The source files are conversationally clear with potential background noise. Enhancement should not be required to render the task.

4. For transcription of foreign language recordings, will the government require the foreign language to be transcribed side-by-side with its English translation (as required in federal courts); or will it require the recording to be transcribed only directly into English (1 language only, no foreign language transcribed)? The offeror is to transcribe all the foreign language verbatim from the audio or video recording, then translate the text into English.

5. Can the government share a sample of the template it requires for transcriptions? If it does not have one, do you have any preferred format for the samples? (PDF, PPT, Word, etc.) Do you have any preferred document type? (letters, brochures, reports, etc.). The template format will be shared after award. The document should be a standard report.

6. What is the average duration of a recording needing transcription? Median of 60 to 90 minutes

7. Do all transcriptions need to be certified considering that one of the services does not require them to be? This requirement has been removed from the SOW.

8. Section 6(a), ii states “Transcription: rendering non-English audio and video recordings into written English.” Please confirm whether or not deliverables will include transcripts in the original [foreign] language. The offeror is to transcribe all the foreign language verbatim from the audio or video recording, then translate the text into English.

9. Section 6(a), iv states that "Certified transcripts from professional, certified court reporters to ensure that all spoken words and gestures of a proceeding are recorded to produce an accurate transcript." Is court report certification only required for transcriptions of spoken words and gestures of a court proceeding? Or are other transcriptions materials to undergo court certification as well? This requirement will be removed from the SOW.

Translation:

1. For written translation services, [will] formatting/desktop publishing (DTP) in graphic design programs such as Adobe InDesign, Quark Xpress, MS Publisher be required? No

2. What is the average length of a document needing translation? It varies.

3. What level of language are you seeking in translations (e.g., third-grade English vs. specialized, technical language for professionals)? Specialized, technical language for professionals.

4. May the government kindly provide an approximation of the number of translated words/pages per year? No. This data is unavailable since this is a newly solicited contractual requirement.

Interpretation:

1. What is the average length of an interpreting assignment? 60 to 90 minutes

2. May the government kindly provide an approximation of the number of interpretation hours per year? No. This data is unavailable since this is a newly solicited contractual requirement.

3. May the government kindly provide an approximation of the type of interpretation services

(phone, video, and in-person) by percentage per year? No. This data is unavailable since this is a newly solicited contractual requirement.

4. Where would face-to-face interpreting assignments take place if not in Washington DC? Almost nowhere else.

5. Is court certification required for all three roles across all interpreted languages (Over-the-

Phone, Videoconference, and In-Person)? This requirement will be removed from the SOW.

6. In the event there is no certified interpreter available, are you willing to re-schedule, or do you prefer that the vendor provides a qualified interpreter instead? Willing to reschedule.

7. Do all interpreters need to be located within the DC metro area? No.

8. Will foreign language interpretation services generally be “consecutive” or “simultaneous”?

Consecutive.

9. Will interpretation equipment (e.g., booths, transmitters, receivers, etc.) be required for any interpretation assignments? No.

10. What is [USAID OIG’s] cancellation policy for interpretation assignments, or should offerors provide their own cancellation policies? Offeror should propose their cancellation policies in their proposal.

11. In the context of "Prior to the start of any work, the assigned transcriber, translator, and/or interpreter must sign and complete an Attachment III, Non-Disclosure and Conflict of Interest

Agreement", this would be difficult to implement for on-demand interpreting over-the-phone.

Will all interpreting assignments, including those over the phone or video remote pre-scheduled? Interpreting assignments will be pre-scheduled but there may be instances of on-call/standby assignments.

12. Does the government anticipate in-person OCONUS consecutive interpretation assignments? If so, in counties bearing a U.S Department of State Travel Advisory Threat Level greater than 2?

https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html

No. OCONUS travel is not anticipated. Thus, in-person OCONUS consecutive interpretation assignments are neither anticipated nor expected to be performed in counties bearing a U.S

Department of State Travel Advisory Threat Level greater than 2.

General Requirements:

1. Section 6(c) states “Personnel must be able to analyze large amounts of information into

English. The transcriber or translator will provide direct findings and translations clearly and concisely in formats specified by the USAID OIG office.” Is the government referring here to what is typically referred to as document review/triage in the discovery phase of an investigation to determine relevance and potential need for complete translation? This does not refer to review/triage.

2. A court certified reporter could only “certify” the English version of the transcript without authenticating the accuracy of the translation, it will be challenging to find a qualified court reporter to certify the transcript if the source language is not English. Will the agency consider revising the requirement (perhaps by requesting all the submitted transcripts need to be certified for accuracy), remove it, or expand on its need? E.g.: are court reporters expected to certify only transcriptions from English recordings? The requirement to have the documents https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories.html certified will be removed from the SOW. All interpreters, transcriptionists, and translators must be certified in accordance with the qualifications outlined under section 12 of the SOW.

3. Please confirm that transcripts need only to be certified or quality controlled by a court reporter but may be performed by a transcriber. The requirement to have the documents certified will be removed from the SOW. All interpreters, transcriptionists, and translators must be certified in accordance with the qualifications outlined under section 12 of the SOW.

4. Section 6(e) includes that "required to provide on-site services in Washington, D.C. and other assigned locations." Are court report[er]s required to travel with interpreters to be present for court proceedings or other assignments? No.

5. Does the Government anticipate the need for Personnel Security Clearances? Yes.

Credentials/Certification(s):

1. Section 11 of the SOW listed acceptable credentials and certifications under this contract, however, not all the listed languages in 6b have certification programs (e.g., Sinhala or Nepali), especially for US citizens. Will the agency consider accepting other credentials to validate/demonstrate the linguists’ proficiency level (i.e., ATA or State Court Certification, a translation degree from a US university, etc.)? Yes, on a case-by-case basis.

2. Will the government accept professional experience in lieu of certifications (i.e., X number of years of professional experience)? No.

3. May transcribers or translators substitute proof of testing with 5 years of experience in transcribing and/or translating in a law enforcement or U.S. judicial environment? No.

4. When certifications for low density languages are not otherwise available from listed sources, may the supplier use language test scores for interpreters in lieu of certification by state or federal court? For languages listed under section 6b of the SOW, without the acceptable credentials and certifications listed under section 12 of the SOW, the agency will consider accepting other credentials to validate/demonstrate the linguists’ proficiency level (i.e., ATA or State Court Certification, a translation degree from a US university, etc.) on a case-by-case basis.

5. When test scores for low density languages are not otherwise available from listed sources, would the government accept a test score from another testing agency that uses the ILR scale, i.e., ALTA, LTI-ACTFL, Diplomatic Language Services, ICA? For languages listed under section 6b of the SOW, without the acceptable credentials and certifications listed under section 12 of the SOW, the agency will consider accepting other credentials to validate/demonstrate the linguists’ proficiency level (i.e., ATA or State Court Certification, a translation degree from a US university, etc.) on a case-by-case basis.

6. Is the ATA Certification a valid certification to provide services under this contract? For languages listed under section 6b of the SOW, without the acceptable credentials and certifications listed under section 12 of the SOW, the agency will consider accepting other credentials to validate/demonstrate the linguists’ proficiency level (i.e., ATA or State Court

Certification, a translation degree from a US university, etc.) on a case-by-case basis.

7. Which specific language certification programs are required for the linguists? Please reference section 12 in the SOW for the certification requirements.

8. Would ATA translators (ATA certified translators or ATA member translators) be acceptable to provide translation services? For languages listed under section 6b of the SOW, without the acceptable credentials and certifications listed under section 12 of the SOW, the agency will consider accepting other credentials to validate/demonstrate the linguists’ proficiency level

(i.e., ATA or State Court Certification, a translation degree from a US university, etc.) on a case-by-case basis.

Work Volume:

1. The SOW mentioned all translation work that are not involved with real time linguistic support could be rendered at the supplier’s site or USAID OIG’s office in Washington, DC, may we ask what will be the percentage for the services to be rendered on-site? A percentage cannot be assigned. However, this is an unlikely scenario if it were to occur.

2. What is the approximate percentage of on-site/in-person versus remote/virtual interpreting requests? The large majority will be remote/virtual.

3. The SOW indicates that USAID OIG requires a maximum of two weeks turnaround for each transcription/translation deliverable, may we ask what will be the expected volume to be turnaround in two weeks by the length of the media and word count? E.g.: will the government requests 1-2 hours long recordings, or upwards of 5 hours of recordings to be transcribed, etc.?

The average is 60- to 90-minute-long recordings with an expected number requests to be around 5 to 10 within a single submission.

4. Of the 31 frequently common languages to anticipate, what percentage of work is expected to be in Spanish alone? A low percentage.

5. Of the 31 frequently common languages to anticipate, what are the top 5 languages expected to constitute the most requests? Ukrainian, Arabic, French, Pashto, Dari; however, this may vary.

6. What percentage of not real-time assignments are expected to be required to be performed in the USAID office in Washington, D.C.? A percentage cannot be assigned. However, this is an unlikely scenario if it were to occur.

7. What is the anticipated volume for transcription, translation, and interpretation annually as a percentage? 80% transcription; 15% translation; and 5% interpretation; actual values will vary based on operational needs.

Responsibility/Ownership:

1. Section 6, subsection (f) on page 4 of the SOW mentions that linguists may be required to assist

Special Agents. Can the government please expand on how they see this requirement being met? E.g.: will linguists be required to have their own encrypted messaging applications, will they be scheduled with advance notice before a session, etc.? The requirement under Section

6, subsection (f) on page 4 of the SOW would be met with possible in-person translation/interpretation services. Linguists will not be required to have their own encrypted messaging applications and advanced notice will not always be provided as on-call/standby scenarios are a possibility.

2. Will the proceedings be recorded by your team? Yes

3. Is it your expectation that one person fulfills all roles (interpreter, transcriber, and translator) for each language? Alternatively, would you prefer dedicated professionals for each task? It is not expected that one person fulfills all roles (interpreter, transcriber, and translator) for each language and there is no preference for dedicated professionals for each task.

Notification:

1. How much advance notice will the supplier receive for services rendered on-site? Minimum 48 hours.

2. How much advance notice will the supplier receive for in-person consecutive interpretation assignments? Minimum 48 hours

3. How much advance notice will the supplier receive for telephonic consecutive interpretation assignments? Minimum 48 hours

4. How much advance notice will the supplier receive for video remote consecutive interpretation assignments? Minimum 48 hours

Citizenship:

1. Can you clarify if US citizenship is an absolute requirement for this project, or could you consider alternative qualifications if necessary? US citizen preferred, but open to alternative qualifications on case-by-case basis and would need to be processed for clearance.

2. Based on the scope of the work document, please confirm my understanding that we cannot engage non-US translators for document translation or transcription US citizen preferred, but open to alternative qualifications on case-by-case basis and would need to be processed for clearance.