05292019.doc

INVS Software Service Agreement Renewal

03/21/2019

STATEMENT OF WORK

PR#21-19-449PC2127

START:

July 1, 2019

COMPLETE:

June 30, 2020 SHORT TITLE: Integrated Network Video System (INVS) Software Service Agreement (SSA) Renewal 1.

PLACES AND DATES OF PERFORMANCE:

a. C3CEN, Portsmouth, VA

b. New York, NY

c. Prince William Sound, AK

d. Lower Mississippi River, MS

e. Berwick Bay, LA

f. Sault Ste. Marie, MI

g. Port Arthur, TX

h. Houston/Galveston, TX

i. San Francisco, CA

j. Seattle, WA

k. Louisville, KY

Software Service Agreement License renewal period of performance

01JUL2019-30JUN2020

2.

REFERENCES:

a.

Industrial Security Manual for Safeguarding Classified Information - DOD 5220.22M

3.

SPECIFICATIONS: N/A

4.

SECURITY REQUIREMENTS:

Contractor employee access to sensitive but unclassified (for-official-use-only) information is required under this contract.

The government may require the contractor employee to complete a minimum background investigation (NACI) at government expense if the employee does not already have a qualifying background investigation on record sufficient to obtain a government issued common access card (CAC).

Contractor personnel shall read, complete and sign the Department of Homeland Security Non-Disclosure Agreement – DHS Form 11000-6 (series). This form will be maintained on file by the Contracting Officer or servicing CG Command Security Officer.

DHS MD 11055 states that waivers to the U.S. citizen requirement may only granted by the Head of the Component or designee with the concurrence of both the DHS CSO and CIO or their designees.

The contractor’s facility security officer (FSO) shall provide a visit authorization letter (VAL) to the place of performance at least five business days in advance of commencing work. The VAL shall identify all contractor employees requiring access to the job site. Questions concerning VAL requirements shall be directed to C3CEN’s Command Security Officer at (757) 638-2718.

All contractor employees shall identify themselves as contractors when their status is not readily apparent and display the government issued badge in plain view, on front and above the waist at all times. All contractor employees working on-site shall be required to complete a security arrival brief upon check-in.

All contractor personnel requiring routine (1) unescorted logon access to a DHS/CG Computer Information System, (2) unescorted access to CG controlled classified material, (3) unescorted access to federal facilities, or (4) requiring Public Key Infrastructure (PKI) authentication to perform their required duties under this contract/task order shall be issued a Common Access Card (CAC). A completed background investigation (BI) with favorable adjudication must be completed in order for a CAC to be issued. For persons without a completed BI, a BI must have been initiated.

Contractor or subcontractor employees who are declined a CAC via Trusted Associate Sponsorship System (TASS) are ineligible to perform work that requires a CAC under this contract/task order.

When an employee with a CAC is no longer performing work under this contract/task order, the employee must surrender the CAC to the COR or the company project manager on the same day the employee stops working. Additionally, the COR will immediately advise the servicing Command Security Officer of the sponsoring unit. In all cases, the CAC shall be delivered to the COR no more than five business days following the departure of the employee.

Contractor’s employees shall comply with all applicable government regulations, policies and procedures, e.g., security, safety, sanitation, and environmental protection when visiting or working at government facilities. The contractor shall ensure contractor employees present a professional appearance at all times and that their conduct shall not bring discredit on the United States, the Department of Homeland Security or the U.S. Coast Guard. The contractor employee shall not release any government personnel contact information or information concerning official unit business or operations to unauthorized parties.

The government may, at its sole discretion, direct the contractor to remove any contractor employee from Coast Guard and Department of Homeland Security facilities for misconduct or security reasons. Removal does not relieve the contractor of the responsibility to continue providing the services required in this contract/task order. The government will provide the contractor with an immediate written explanation of the request to remove the employee through the Coast Guard KO.

All contractor developed processes and procedures, and other forms of intellectual property developed under this contract/task order shall be considered government property.

All documents, records, reports and correspondence generated under this contract/task order by the contractor employee are the property of the U.S. government. Any disposal or destruction of such material must be pre-approved by the COR.

The contractor employee shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, the contractor employee shall secure work areas, equipment and materials to prevent loss.

The contractor employee shall be responsible for all keys issued by the government and shall ensure that keys are not lost, misplaced, or used by unauthorized persons. The contractor employee shall not duplicate keys issued by the government. Opening of locked areas by the contractor employee to permit access by persons other than those specifically authorized for the performance of official work is strictly prohibited. The contractor employee shall ensure that combinations to locks are protected from unauthorized disclosure.

The government is the only source for media release information. The contractor employee shall not provide any government-related information to the media and shall refer all queries to the COR or KO.

Contractor access to sensitive but unclassified information (SBU) is required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with DHS MD 11042.1, “Safeguarding SBU/FOUO information.” SBU includes information categorized by DHS or other government agencies as: For Official Use Only (FOUO); Official Use Only (OUO); Sensitive Homeland Security Information (SHSI); Limited Official Use (LOU); Law Enforcement Sensitive (LES); Safeguarding Information (SGI); Unclassified Controlled Nuclear Information (UCNI); and any other identifier used by other government agencies to categorize information as sensitive but unclassified. The Contractor shall sign a non-disclosure agreement (DHS Form 11000-6). The Contractor shall continue to ensure employees safeguard this information when the new Controlled Unclassified Information (CUI) framework replaces the Sensitive But Unclassified (SBU) categorization.

Contractor employees granted access to USCG IT systems shall adhere to CG information system rules and regulations to safeguard government information.

5.

KEY POINTS OF CONTACT:

5.1

AWARDEE

5.2 US COAST GUARD COMMAND, CONTROL AND COMMUNICATIONS CENTER (C3CEN) REPRESENTATIVES:

USCG Contracting Officer:

JAMES LASSITER

USCG C3CEN

4000 Coast Guard Blvd, Portsmouth VA 23703 Ph: 757-686-2149

JAMES.A.LASSITER@USCG.MIL

USCG Project Manager/COR:

Ms. Sarah Clifford

USCG C3CEN, PL-C1,

4000 Coast Guard Blvd, Portsmouth VA 23703 Phone number: (757) 295-2078 Sarah.L.Clifford1@uscg.mil 6.

DESCRIPTION OF WORK:

6.1 USCG VTS Latitude Software Service Agreement (SSA):

6.1.1 Background: The Coast Guards Integrated Network Video System (INVS) is currently installed at New York City, NY; Houston/Galveston, TX; Port Arthur, TX; Berwick Bay, LA (Morgan City); New Orleans, LA (Lower Mississippi River); Sault Ste. Marie, MI (St. Mary’s River); Valdez, AK (Prince William Sound); Puget Sound, WA; Louisville, KY; Portsmouth, VA; and San Francisco, CA.

The design of INVS is based on the FLIR Latitude software and system architecture. INVS uses FLIR Video Management Software (VMS) that integrates and displays camera video feeds that are deployed at key locations. The primary mission of INVS is to monitor vessel traffic and provide advisories to vessels in transit or anchorage in key waterways. INVS cameras are deployed at key locations, with video from the cameras relayed to a central location to be monitored by watch standers. This allows all the areas to be monitored to detect and prevent incidents.

6.1.2 The contractor shall provide Gold Software Service Agreement (SSA) license renewal for licenses listed in section 6.1.2.a through 6.1.2.m inclusive.

FLIR SSA License Period of Performance: July 01, 2019 to June 30, 2020.

6.1.3 The contractor shall provide the following services, section 6.1.3.a through 6.1.3.f inclusive, with the SSA renewal:

a. Software version upgrades containing new features and camera support

b. Telephone Support/Remote Access Support: 8AM-8PM Monday thru Friday (excluding holidays). Average call back time: 4 hours

c. Remote Health Audit once annually

d. Access to training videos

e. Customized online end-user training webinars, twice annually.

f. Advance RMAs for In-Warranty Hardware

7.

CONTRACTOR-FURNISHED MATERIAL: N/A

8.

TRAVEL REQUIREMENTS: N/A

9.

TRANSPORTATION OF EQUIPMENT/MATERIAL: N/A

10.

DATA DELIVERABLES: N/A

11.

SUBCONTRACTING REQUIREMENTS: N/A

12.

ACCEPTANCE:

All work performed, all materials and all data provided under this delivery order will be made available for inspection of compliance with requirements of this delivery order and be reviewed as accomplished by the designated remote site personnel with final acceptance by the COR.

13.

OTHER CONDITIONS/REQUIREMENTS: N/A

14.

LIST OF ATTACHMENTS: N/A