ATTACHMENT_1_PWS_PRS_QASP_CDR.pdf

AMENDMENT 0003

Performance Work Statement (PWS) for Refuse and Recycling Collection and Disposal Services at U.S. Coast Guard Aviation Training Center Mobile, AL

1.0 INTRODUCTION. The contractor shall provide all direct and indirect labor, transportation, supervision, materials, equipment, disposal costs and all incidental and related work and service necessary to collect, recycle and dispose of solid waste as specified herein. The services shall be performed for Coast Guard Aviation Training Center Mobile, Alabama.

2.0 BACKGROUND.

2.1 The mission of the Coast Guard Aviation Training Center Mobile is to provide and maintain a safe, clean and healthy environment for all residents, military/civilian personnel and members of the public. To accomplish this mission, it is essential that the properties and facilities of the areas specified herein have qualified refuse collection and disposal services as required.

2.2 HOURS OF OPERATION. Normal working hours shall be Monday through Friday, 7:00 a.m. to 4:00 p.m., except for Federal Holidays. Waste collection operations shall not be earlier than 7:00 a.m. and continuing no later than 4:00 p.m., unless otherwise approved by the Contracting Officer.

3.0 SCOPE.

3.1 FIRM FIXED PRICE WORK. The Contractor shall provide all labor and equipment, including containers, for collection, transportation, and disposal of refuse. The Contractor shall provide collection of solid waste from facility, commercial, and community areas in accordance with the Performance Work Statement (PWS).

3.2 TYPE OF SERVICES. Classification of Type of Service is based upon the activity being served, type and size of container and frequency of pickups. The-types of services and the quantities for each are as follows:

a. Type I - Contractor shall provide three (4) cubic yard containers, with cover for solid waste collection from designated areas. Pickups from designated areas may include plastic bags, bundles, small appliances, boxes, cardboard cartons, etc.

b. Type II - Contractor shall provide three (6) cubic yard container, with cover for solid waste collection from designated areas.

c. Type III - Contractor shall provide seven (8) cubic yard container, with cover for solid waste collection from designated areas.

d. Type V - Recycling Containers. Contractor shall provide four (6) cubic yard container, with cover for collection from designated areas.

e. Type VI - Recycling Containers. Contractor shall provide three (8) cubic yard container, with cover for collection from designated areas

3.3 OPTIONAL TASKS (UNSCHEDULED SERVICES). Optional services may be ordered in accordance with the PWS. The requirement for the services exceeding the specified quantities on the Schedule of Supplies/Services shall be ordered by the Contracting Office through the issuance of a contract modification from the Contracting Officer. The contractor shall provide additional 8 cubic yard containers, as well as, 20 cubic yard roll off containers, when required for optional, unscheduled services. The contractor shall complete the work within the time frame stated by the COR. If the completion date falls on a Sunday or Federal Holiday, the work shall be completed on the following workday.

4.0. APPLICABLE PUBLICATIONS, FORMS AND APPENDICES.

Publications, forms and appendices applicable to this Performance Work Statement are listed below.

They are incorporated by reference into this contract. The Contractor is obligated to comply with these publications. All publications listed will be provided by the Government at the start of the contract, upon request of the Contractor. Supplements or amendments to listed publications may be issued during the life of the contract. The Contractor shall immediately implement those changes which result in a decrease or no change in the contract price. The Government will also provide the forms listed which are needed for daily operations. Upon completion of the contract, the Contractor shall return to the Government all issued publications and unused forms.

Publication Title Date Provided

40 CFR Solid Waste 5/09/01 As necessary

310 CMR 19.00 Solid Waste Regulations 5/09/01 As necessary

Collection Station Locations and Frequency of Collections

Current PWS Para 5.6

Recycling Station Locations and Frequency of Collections

Current PWS Para 5.7

5.0 TECHNICAL REQUIREMENTS.

5.1. The Contractor shall furnish all equipment, materials and supplies necessary to perform under the terms and conditions of this contract. The Contractor will not have access to office space/operational areas, equipment, utilities or any government materials. All contractor-furnished equipment, materials and supplies shall be subject to the inspection and approval of the Contracting Officer’s Representative (COR) prior to and during the life of the contract. Upon completion of the contract, all Contractor furnished equipment shall be removed from the sites prior to approval of the final payment, at no additional cost to the Government.

5.2. REFUSE PICKUP. Refuse will not be segregated prior to pickup other than recyclable materials. The “contents” of the container shall be thoroughly and completely collected. This includes all garbage, refuse and trash inside, resting upon, or in the immediate vicinity of the container, and that which might be spilled by collectors during the pickup process. The container shall be returned to its original position and the lid replaced securely. Containers delivered shall be completely empty, The Government will take a deduction for containers found not completely empty, based on the percentage of the container occupied by refuse at the time of delivery.

5.3. CONTAINERS. All containers over 4 cubic yard shall be standard commercial-industrial type, of heavy gauge metal construction, leak-proof, rustproof and designed for mechanized handling. The Contractor’s name and phone number shall be prominently displayed on each container. Containers shall be clean and freshly painted at the start of the contract, and periodically during the term of the contract to maintain a pleasing appearance. Containers shall have a latching mechanism for securing their lids closed. Containers, which are mounted on wheels, shall have a positive breaking/locking device to prevent inadvertent movement. Containers shall be maintained to ensure that they are serviceable, clean and sanitary for the duration of the contract. All doors, lids, hinges, rollers, breaking devices, and other moving parts shall be maintained to keep containers serviceable. The COR will notify the contractor of any containers in need of repair. The container shall be repaired or replaced within one week of notification at no additional cost to the Government. Recycling containers shall be prominently labeled as such.

5.4. VEHICLES. The contractor shall use vehicles specifically designed for refuse collection that have watertight bodies and which do not permit loss of refuse. Open-box trucks, with or without canvas covers, are unacceptable for the collection of debris or bulky items. Collection vehicles shall meet all Department of Transportation and OSHA requirements. Collection vehicles shall be operated in accordance with activity rules and regulations while in the activity area, and shall be kept closed when moving or when not actually engaged in collecting wastes. The contractor’s name and phone number shall be clearly displayed on each vehicle. The Government reserves the right to inspect collection vehicles and to report to the contractor any vehicle that requires repairs or replacement. The Contractor shall have sufficient equipment for backup of regularly assigned vehicles to ensure completion of contract requirements in the event of breakdowns or other equipment problems. Any repairs or replacement of collection vehicles must be accomplished within five (5) working days of notification from the Government, at no additional cost to the Government.

5.5. WORK SCHEDULE/PLAN. The Contractor shall schedule work so as to cause the least interference with normal occurrence of Government business. The Contractor shall establish a plan for vehicle routes and collection schedules to be submitted to the COR for approval within (15) calendar days after award of the contract. Approved schedules shall be adhered to, and all proposed changes shall be approved by the Contracting Officer or COR at least three (3) working days in advance.

5.6 COLLECTION STATIONS. The Contractor shall return all containers to their original location after serving, in an upright position with the lids securely in place (closed). All doors to container storage areas shall be left in the closed position. The contractor shall be responsible for immediately cleaning up any spills, debris, etc., which may occur during servicing of containers. All refuse on the ground within ten feet of the container, whether spilled by the contractor or placed there by base personnel, shall be picked up by the contractor during collection. Collection stations shall be left in a neat and orderly manner. The contractor shall not relocate or combine collection stations without prior written approval of the COR.

Collection stations and frequency of collections are as follows:

Location (Bldg.

No)

Quantity Container Size

Frequency

M T W TH F S

No. Of Weekly Collections

S-4 SUPPLY 2 8 CY X X X 3

S-25 BEQ/BOQ 1 4 CY X X X 3

S-25 BEQ/BOQ 2 8 CY X X X 3

S-36 CGES 1 6 CY X X X 3

S-34 GAS

STATION

1 6 CY X X X 3

S-35 HOBBY

SHOP

1 4 CY X X X 3

S-52 STRIKE

TEAM

1 8 CY X X X 3

S-12 WALTER’S

PARK

1 6 CY X X 2

S-24 MEDICAL 1 8 CY X X X 3

S-33 CREDIT

UNION/IRM

1 4 CY X X X 3

S-62 HANGAR 2 1 8 CY X X X 3

5.7. RECYCLABLE MATERIALS. The contractor shall provide all Type V, and VI recycling bins (See section 3.2). The contractor shall also provide all transportation and delivery of recyclable material from designated locations, as listed in the table below, to an off-base recycling center. The contractor must abide by all the laws and regulations established by the city of Mobile for collecting recyclable items.

Location (Bldg.

No)

Quantity Container Size

Frequency

M T W TH F S

No. Of Weekly Collections

S-4 SUPPLY 1 8 CY X 1

S-25 BEQ/BOQ 1 6 CY X 1

S-34 CGES 1 6 CY X 1

S-52 STRIKE

TEAM

1 8 CY X 1

S-24 MEDICAL 1 6 CY X 1

S-33 CREDIT

UNION/ IRM

1 6 CY X 1

S-62 HANGAR 2 1 8 CY X 1

5.8. INCLEMENT WEATHER SCHEDULE. During inclement weather, solid waste shall be collected in accordance with the established scheduled, unless specific approval to delay collections is requested by the Contractor and approved by the Contracting Officer. Such approval will normally be granted only in cases of particularly severe weather. When approval to reschedule collections is granted, the Contractor shall accomplish all missed collections within twenty-four (24) hours after the severe weather has terminated, this will be done at no additional cost to the Government. If all makeup collections cannot be made within twenty-four (24) hours, the Contractor shall resubmit a revised schedule to the Contracting Officer for approval.

5.9. HOLIDAY SCHEDULE. When a scheduled collection day falls on a Holiday, all scheduled collections shall be made on the following workday. All rescheduled holiday collections shall be accomplished in addition to all normal collections for that day, and at no additional cost to the Government.

5.10. DESTRUCTIVE WEATHER. Upon notification by the Contracting Officer (KO) that the activity is ordered to take precautionary measures to prevent damage by destructive weather, the Contractor shall collect all solid waste and temporarily relocate containers to positions adjacent to buildings or other immovable structures, and shall provide appropriate tie-downs as directed by the KO. All containers shall be returned to normal positions when destructive weather conditions have diminished. Adjustments to the contract price due to collections and container relocations required by this paragraph will be handled in accordance with FAR Clause 52.212-4 Contract Terms and Conditions-Commercial Items - (c) Changes.

5.11. INACCESSIBLE CONTAINERS. All reasonable attempts shall be made by the Contractor to make collections as scheduled. Should access to a container be obstructed, the Contractor shall notify the designated Government representative immediately. If access to the container is made available prior to the final scheduled pickup of the day, the collection shall be made at no additional cost to the Government.

5.12. RELOCATION OF CONTAINERS. When ordered under the indefinite quantity portion of the contract, the Contractor shall move and permanently change the location of existing containers.

Containers shall be in place at the new location within 5 working days of receipt of a contract modification.

5.13. SPECIAL EVENTS. The Contractor shall temporarily provide containers to handle additional solid waste generated by special events such as Coast Guard Day, recreation days, concerts, etc. This work will be provided on both a scheduled (firm fixed-price) and unscheduled (optional services) basis. Written contract modifications for this work will indicate the specific number of containers to be provided (for unscheduled events), their location(s), date(s) on which they must be set in place, collection times, and the anticipated date(s) of removal. Generally, requests for service will be provided at least 5 working days prior to the placement deadline. Unless specified otherwise, daily collections (including weekends and holidays) shall be made from each of the containers provided not later than the time specified in the order. Collections as “on-call” are included in the optional services portion of the contract. Notification to the Contractor to empty on-call containers will be made by specifically designated Government representatives only. On call containers shall be emptied within 24 hours of such notification.

Specific requirements for scheduled special events are included below.

SCHEDULED SPECIAL EVENTS (FIXED PRICE)

Event Number Size (CY) Number Days Duration

Miscellaneous Construction 1 20 Weekly

5.14. WASTE DISPOSAL. The Contractor shall dispose of all waste collected in accordance with applicable Local, State, and Federal laws and regulations. The Contractor shall be responsible for all fees associated with waste disposal. The contractor shall submit, within fifteen (15) calendar days after contract award, copies of disposal permits or other written documentation of approval and suitability of landfill or other final disposal methods.

5.15. EQUIPMENT CLEANING. Scheduled container/vehicle cleaning shall be performed at a Contractor furnished site off Government property. Any containers removed for cleaning for more than two hours shall be replaced by a clean equivalent size container. Within fifteen (15) calendar days after contract award, the Contractor shall submit proposed container and collection vehicle cleaning procedures and schedules for the Contracting Officer’s approval. The method of cleaning, specific disinfectant(s), and proposed off-site cleaning equipment to be used shall be specified. Vehicles used for waste removal shall be washed and sprayed not less than weekly or more often if necessary to prevent obnoxious odors, prevent the attraction of vectors, and to maintain a neat and clean appearance. The contractor shall clean all solid waste containers quarterly. All containers used for recycling purposes shall be cleaned semiannually. All containers shall be cleaned by the contractor to remove all waste and any residue from all surfaces. Special attention shall be given to remove all material from seams and rolled edges.

6.0 DELIVERABLES.

The Contractor shall submit the following reports and other deliverables as outlined below by the deliverable description, frequency of submission, number of copies required, who to send them to, and when to send them.

Deliverable Frequency No. of Copies and to Whom

Date Required

Quality Control Plan Updated as Needed

Two-Contracting Officer & COR

15 calendar days after contract award

Certificate of Insurance as required by FAR 52.228-5

Annually One-Contracting Officer

15 calendar days after contract award

Work Plan Updated as Needed

One-COR 15 calendar days after contract award

Vehicle/Container Cleaning Schedule

Updated as Needed

Two-Contracting Officer & COR

15 calendar days after contract award

Copies of disposal permits or other written documentation of approval and suitability of landfill or other final disposal methods

Updated as Needed

One-COR 15 calendar days after contract award

7.0 PERSONNEL.

7.1 MANAGEMENT. The Contractor shall manage the total work effort associated with the services required herein to assure fully adequate and timely completion of these services. Included in this function are management duties including, but not limited to, establishing and maintaining records and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices.

a. Work Control. The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure labor and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein.

b. Staffing. The Contractor shall continuously maintain an adequate staff with suitable staffing management expertise to assure work is scheduled and completed in accordance with these specifications. The Contractor shall maintain an adequate work force to complete work in accordance with the time and quality standards specified.

7.2 SECURITY. After the contract is awarded, the COR will let the base security know and give them the vendor’s information and POCs. So as long as the driver has a valid driver’s license and insurance, they will be able to access the gate to pick up trash. Contractor’s employees shall carry ID at all times while working under this Contract. Personnel shall not stray from the immediate area of work or direct avenues of ingress and egress unless authorized in advance by the COR. Contractor personnel may be required to a background check in accordance with Homeland Security Department and USCG policy. Contractor personnel shall make available all required information established for this requirement (such as birthplace, social security, previous employment, etc.).

7.3 FINANCIAL AND CRIMINAL BACKGROUND CHECKS(S). Contractors shall perform appropriate financial and criminal background checks prior to employees beginning work on a Government facility.

The risk and minimum investigative standard of this requirement is considered LOW requiring National Agency Check with Inquiries (NACI).

7.4 REMOVAL OF CONTRACTOR EMPLOYEES. All employees of the Contractor in the performance of this contract, or any representative of the Contractor entering this installation, shall abide by all applicable regulations and shall be subject to security checks as may be deemed necessary. The Government reserves the right to direct the Contractor to remove from performance under this contract, any employee, for misconduct, use of alcohol or controlled substance, willful negligence, or security reasons. This shall not relieve or constitute an excuse from contract performance.

8.0 CONTRACTOR QUALITY CONTROL (QC) REQUIREMENTS.

8.1 In this contract the quality contract program is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the contractor to success. Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

8.2 CONTRACT QC PLAN (QCP): The contractor shall develop, submit with the contractor offer for evaluation and maintain a QC Plan delineating the contractor’s quality control program to monitor and control their performance of services. The QC Plan that is acceptable to the Government and which assures the requirements of the contract shall be met, shall be submitted by the contractor as specified in Section 6.0 Deliverables, herein. The program/inspection system shall establish and explain in detail how the contractor shall sustain the quality of providing refuse and recycling collection and disposal services.

8.3 QC PROGRAM/INSPECTION SYSTEM:

a. The QC system shall encompass all functions of the contract. It must specify areas to be inspected on either a scheduled or an unscheduled basis; and list the title(s) of the individual(s) conducting the inspection. The contractor shall develop and implement quality control procedures addressing the areas identified in the PWS herein and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

b. The QC program/inspection system shall be designed to keep the Contractor’s management and the Coast Guard informed of all issues affecting quality to include timely and effective corrective actions. The QC records shall, in part, consist of checklists of inspections and shall indicate the nature, frequency and number of observations made, the number and type of deficiencies found, and the nature of corrective action taken as appropriate. The Contractor shall ensure that QC includes timely and effective correction action for all deficiencies identified by the Government.

8.4 CONTENTS OF THE QC PROGRAM/INSPECTION SYSTEM shall include, but are not limited to, the following:

I. Introduction to the Quality Control System:

A. Background and Rationale for the System B. Objective in using Quality Control C. Successes with and updates for the System

II. Refuse and Recycling Collection and Disposal Services Quality Control Process:

A. Steps and Flow Diagram (includes a checklist used in inspecting contract performance during regularly scheduled/unscheduled inspections/testing; method of documenting and enforcing quality control operations) B. Inspection Procedure (to include checklists used by the contractor, identifying the items frequency, conformance indicators and actions taken if nonconformance found covering all the service requirements of this contract C. Means of identifying and resolving problems D. Roles and responsibilities

III. Specific Quality Control Functions

A. Plans that identifies all assignments for each pickup.

B. An annual schedule for all pickups by dates and areas for each piece of container.

C. A system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable and/or the Government inspectors point out the deficiencies.

D. An inspection system covering all the service requirements of the contract. A checklist used in inspecting contract performance during regularly scheduled or unscheduled inspections. The name(s) of the individual(s) who will perform the inspection.

E. A file of all inspections conducted by the contractor and the corrective action taken.

F. Ordering, receipt, storage & retrieval of products, supplies and equipment G. Sanitation & maintenance of the Facility (including employee areas) H. Labor Practices (hiring, retention & rewards, and substitutions)

IV. Contingencies:

A. Special Events/Emergency Situations - procedures to be used; obtaining additional employees B. Strike Contingency Plan

9.0 GOVERNMENT QUALITY ASSURANCE (QA) REQUIREMENTS.

9.1 FUNDAMENTAL GOVERNMENT RESPONSIBILITIES: The Contract Officer’s Representative (COR) is responsible for representing the Contracting Officer for all facets of refuse collection, recycling and disposal service quality. The designated personnel will carry out inspections, reviews and approvals, handle deficiencies; and, ultimately accept on behalf of the Contracting Officer. The functions of the COR are identified in paragraphs 9.2 and 9.3 below. Government personnel, other than the Contracting Officer and the COR, from time to time, may observe the Contractor’s operations. However, these personnel may not interfere with Contractor performance

9.2 GENERAL QUALITY ASSURANCE FUNCTIONS: To facilitate the surveillance of the contractor’s quality control program by the Government, the COR will verify contractor compliance with designated performance requirements. In addition, for noncompliance and/or untimely corrective action to deficiencies of specific tasks, the contractor is subject to re-performance. With this intent, the surveillance approach may not be one that stays the same throughout the duration of the contract. The COR will periodically update the surveillance approach when the need arises. The COR will inspect the contractor’s QCP regularly for compliance with the requirements herein.

9.3 SPECIFIC QUALITY ASSURANCE FUNCTIONS: The COR will establish an Inspection Schedule using the Quality Checklists from the Contractor’s QC Program. The COR will perform the following quantitative and evaluative functions, which comprise the Government Quality Assurance Surveillance Plan (QASP):

(1) Carry out periodic inspections using the Quality Checklists to evaluate the contractor’s performance to ensure contract services are received. The COR will evaluate the contractor’s performance through intermittent on-site inspections of the contractor’s quality control program and receipt of complaints from base personnel. The COR may inspect each task as completed or increase the number of quality control inspections if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if performance dictates. The government will also receive and investigate complaints from various customers located on the installation. The contractor shall be responsible for initially validating customer complaints. However, the COR shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

(2) Report any findings resulting from these inspections to the Contractor/Contracting Officer.

(3) Perform monthly reviews of the contractor’s reports and records to ensure they adequately reflect the quantity of refuse disposed, materials recycled by commodity, and gross proceeds from recyclables sales.

(4) If discrepancies are discovered as a result of the periodic inspections, or any other means, use Contract Discrepancy Report (CDR) to communicate them to the contractor and follow up to ensure nonconformance are corrected.

(5) Meet with the Contractor’s Representative as agreed to or as often as necessary. The contractor and COR will sign the written minutes of these meetings, prepared by the COR. Any area(s) of non-conformance by the Contractor with the minutes must be specified in writing to the COR within 5 calendar days of receipt of the signed minutes.

(6) Perform annual and final Performance Evaluations

PERFORMANCE REQUIREMENTS SUMMARY

1. ELEMENTS OF THE PERFORMANCE REQUIREMENTS SUMMARY (PRS)

This PRS will be used to measure the Contractor’s performance and determine any applicable payment deductions from the Contractor’s monthly payment if the Contractor does not render satisfactory performance under the terms and conditions of the contract.

1.1 The absence from this PRS or any contract requirement, however, shall not detract from its enforceability or limit the rights or remedies of the Government under any other provision of the contract, including the clauses entitled Contract Terms and Conditions –

Commercial Items (Inspection/Acceptance & Termination for Cause).

1.2 Column 1 lists the contract requirements considered most critical for satisfactory contract performance. The Government will measure contract performance in each of the various areas to determine the quality of performance and contract payment. Each service on the PRS will be evaluated in accordance with the established maximum allowable deviation from the requirement.

1.3 Column 2 provides the Standard of Performance of each required service

1.4 Column 3 shows the maximum allowable degree of deviation (AQL) from perfect performance for each requirement that shall be allowed by the Government before contract performance is considered unsatisfactory.

1.5 Column 4 identifies the method of surveillance the Coast Guard will use to evaluate the Contractor’s performance in meeting the contract requirements.

1.6 Column 5 shows the percentage of the contract price that each Standard of

Performance output listed in column 2 represents.

2. SURVEILLANCE METHODS

The Government may use a variety of surveillance methods to evaluate the Contractor’s performance. The Government may unilaterally change the type and frequency of inspections as it deems necessary. Valid customer complaints will not be added to the defective samples found under random or planned sampling for the purposes of deductions in contract payment. The methods of surveillance that may be used are

Random Sampling, Planned Sampling, Unscheduled Inspection and Customer

Comments. For the purpose of this contract, the word “sampling” is synonymous with the word “inspections.”

3. PERFORMANCE CRITERIA

The criteria for acceptable and unacceptable performance are as follows:

3.1 When the number of defects in the Contractor’s performance discovered by the

Quality Assurance Evaluator exceeds the allowable number of defects, the Government will issue the Contractor a Contract Discrepancy Report (CDR). The Contractor shall reply in writing by the suspense date explaining why performance was unsatisfactory, how performance will be returned to satisfactory levels and how recurrence of the problem will be prevented in the future.

3.2 The Contractor shall not be paid for unsatisfactory services in accordance with the standards set under this contract. If the Contractor is required to rework the services found by the Government to be unacceptable, it will be at his expense. Because the sample represents the entire work requirements, the rework of the defects found by the

Government shall not reduce the overall rating of that service.

4. PAYMENTS

The Contractor shall be paid for all work performed to the contract standards. Monthly payment will be reduced for unsatisfactory performance, using the following method.

4.1 Contractor performance will be compared monthly to contract standards and AQL, using the Quality Assurance Surveillance Plan (QASP).

4.2 If performance in any required service is unsatisfactory, and the poor performance was not caused by Government action, or lack of action, and the Contractor was not able to successfully re-perform the service in a timely manner, an amount of money up to the monthly line item price times the percentage stated in Column 5 of the PRS table, shall be deducted.

5. REDUCED PAYMENTS

Monthly payment to the Contractor will be reduced for unsatisfactory performance (three examples are provided below). When areas are not surveyed by sampling, a defect will not be counted when the service can be re-performed within a reasonable time frame.

5.1 Example of Payment Computation for Random Sampling

Assume an AQL of 4 defects per month for Level I Service a lot size of 450 units, a resulting sample size of 50 units, and that 10 defects were found by the QAE.

The payment would be as follows:

(1) Maximum contract payment per month $10,000

(2) Maximum payment percentage for the service

(Column 5, PRS Table) x 28.32%

(3) Maximum payment for acceptable service $2,832

(4) 10 defectives exceeds AQL

(5) Percentage of sample found unacceptable=20%

(10 defects divided by 50 samples = 20%)

(6) Percentage of sample found acceptable

(100% minus Line 5)

(7) Credit for sample defective corrected = (1 defect corrected)

(defects in sample corrected divided by lot size, then multiplied by 100) or (1 divided by 450X100) = 2.2%

(8) Acceptable percentage 82.2%

(Line 6 & 7)

(9) Payment for percentage of acceptable services $2,328

5.2 Payment Computation for Services Not Surveyed by Sampling For services surveyed by periodic inspection, or customer complaint, the maximum payment percentage for the service (column 5, PRS table) is multiplied by the percentage of the lot found acceptable. The resulting percentage is the percentage of the monthly contract price that the Contractor will be paid for the listed service. The total number of defectives found, not just the defects in excess of the AQL, are used to determine the percentage of the lot found unacceptable. The percentage of the lot found unacceptable subtracted from 100 percent determines the percentage of the lot found acceptable.

5.3 Example of Payment Computation for Services Not Surveyed by Sampling:

In the area of management responsibilities, the AQL is 10 defects per month, the lot size is for example a lot size of 216 units (48 opportunities for on site supervision, 2 shifts x

24 weekdays) + (24 opportunities for training, 1x24 weekdays) + (48 opportunities for

Quality Control, 2 shifts x 24 weekdays) + (48 opportunities for Conservation of utilities, 2 shifts x 24 weekdays), and that fifteen defects were found.

The payment would be computed as follows:

(1) Maximum contract payment per month $10,000

(2) Maximum payment percentage for the service

(Column 5, PRS Table) x 7%

(3) Maximum payment for acceptable service $700

(4) 15 defects exceeds AQL

(5) Percentage of lot found unacceptable =

(15 defects divided by 216 units = 6.94%) 7%

(6) Percentage of lot found acceptable =

(100% - line 5) 93%

(7) Payment for percentage of lot found acceptable service

(Line 3 x Line 6) $651

6. PRS SAMPLING GUIDE

1. Critical contract requirements

(PWS Section)

2. Standard of performance 3. Max.

degree of deviation

4.

Surveillance method

5.

Percent of contract price

Coordination with COR

(Section 5.1)

Sufficient notice is given to the COR for the coordination of all after-hours, holiday hours and severe weather pickups, with reason given in accordance with the scope.

1 defects per month

Random

Sampling

30%

Missed

Pickups

(Section 5.1)

COR is to be informed in the event of a missed pickup with reasonable notice ahead of time, given the conditions preventing pickup.

1 defect per scheduled service

100%

Inspection based on

Contractor provided schedule

5%

Collection

Areas, Maintain

(Section 5.2)

Damage to the collection areas or surroundings must be prevented by the

Contractor. No refuse or debris, spills or materials should remain after pickup, in or around containers, unless authorized by the COR.

6 defects per month

Random

Sampling, Supervision of Pickup

15%

NOTE: This guide is only a summary of the requirements under the contract, and that the

Contractor shall refer to the Performance Work Statement for more complete information.

CONTRACT DISCREPANY REPORT (CDR)

1. Contract No._______________DO#___________2. FY________3. Report # _____

4. TO: (Contractor)________________________________________

5. FROM: (COR) _____________________________________________

6. DATES:

Prepared | Oral Notification | Returned by Contractor | Action Complete

7. Discrepancy or Problem [Describe in detail; include references to PWS paragraph or other contract clause or provision; attach continuation sheet if necessary; COR shall cite applicable QC program procedure(s)]

8. TO: (COR)_____

9. FROM: (Contractor)________________________________________________

10. Contractor’s response as to cause, corrective action and actions to prevent reoccurrence (attach continuation sheet if necessary):

11. Signature of Contractor’s Representative:

________________________________________________Date____________________

12. Government Evaluation; acceptance, partial acceptance, rejection (attach continuation sheet if necessary):

13. Government Actions: payment deductions, performance evaluation meetings, other actions)

14. Close-out Actions (contractor notified; by whom/date; follow-up actions pending):

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR

THE COLLECTION, HANDLING, TRANSPORTATION,

AND DISPOSAL OF SOLID WASTE, INDUSTRIAL

REFUSE, GREEN WASTE,

AND RECYCLING SERVICES

UNITED STATES COAST GUARD

ATC MOBILE

Quality Assurance Surveillance Plan

1. Purpose: This Quality Assurance Surveillance Plan (QASP) describes methods that the

Government will use to monitor whether the Contractor’s performance of the above contract is acceptable. The QASP is the Government’s written plan for administering the Contract and monitoring major aspects of the Contractor's performance. The QASP is not part of the

Contract. It is provided to the Contractor solely for informational purposes and is subject to change by the Government at any time during the contract performance period. Therefore, the Government reserves the right to perform more or less surveillance than is provided in this QASP.

2. Introduction: The QASP establishes a method to evaluate the services the Contractor is required to furnish. It is designed to provide an effective method of monitoring Contractor performance for each listed objective on the Performance Requirements Summary (PRS) in the contract. The Government is concerned with the quality of the services provided, and not with the method that the Contractor uses to provide these services. If performance of any required service is unsatisfactory as a result of the Contractor's actions or omissions, then the

Government may reduce the contract payments to reflect the decreased value of the services received in accordance with the PRS and/or applicable FAR clauses.

3. Responsibility for Quality Control: The Contractor, not the Government, is responsible for quality control and management actions to meet the terms of the Contract. The Government performs quality assurance to monitor whether Contract standards are achieved.

4. Surveillance Methods: The Government will evaluate the Contractor's performance under this contract. Government surveillance may include, but is not limited to, the following methods:

a. Inspections.

b. Customer complaints with COR verification.

5. Deduction Methods: The Government will record all instances of substandard performance, whether through inspections, direct observation, customer complaint, or any other mechanism. The Government's preferred course of action will be discussions with the

Contractor to make the Contractor aware of the problem, and to effectively prevent any recurrence of substandard performance. However, the Government may also take the following actions in addition to, or instead of, discussions with the Contractor:

a. Presentation of a Contract Discrepancy Report requiring a written explanation for substandard performance;

b. Payment deductions in accordance with the PRS; and/or

c. Payment deductions in accordance with the applicable FAR clause(s).

REFUSE AND RECYCLING COLLECTION AND DISPOSAL SERVICES

USCG DISTRICT NINE

ATTACHMENT 4

U.S. COAST GUARD DISTRICT NINE

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract No. DO # 2. FY 3. Report #

4. TO: (Contractor/ QCI)

5. FROM: (COR/QAE)

6. DATES:

Prepared | Oral Notification | Returned by Contractor | Action Complete |

7. Discrepancy or Problem (Describe in detail; include references to PWS paragraph or other contract clause or provision; attach continuation sheet if necessary; COTR shall cite applicable QC program procedure(s))

Signature:

Signature of COR or Authorized Representative

8. TO: Contracting Officer

9. FROM: Contractor

10. Contractor’s response as to cause, corrective action and actions to prevent reoccurrence; attach continuation sheet if necessary;

11. Signature of Contractor’s Representative:

Date

REFUSE AND RECYCLING COLLECTION AND DISPOSAL SERVICES

USCG DISTRICT NINE

ATTACHMENT 4

12. Government Evaluation: acceptance, partial acceptance; rejection’ attached continuation sheet if necessary

13. Government Action: payment deductions; performance evaluation meetings; other actions)

14. Closeout Actions: (contractor notified; by whom/ date; follow-up action pending).