19QAA750800_Attachment_1&2_PWS_Map_QASP_CDR.pdf

PERFORMANCE WORK STATEMENT (PWS)

REFUSE & RECYCLING COLLECTION & DISPOSAL SERVICES

70Z08419QAA750800

Attachment 1

1. INTRODUCTION

The U.S. Coast Guard (USCG) Shore Infrastructure Logistics Center (SILC) is procuring Refuse and

Recycling Collection and Disposal Services as required by the USCG Air Station (AIRSTA) Borinquen, Puerto Rico. The contractor shall ensure that these services are performed in a manner that ensures the health and safety of federal employees and members of the public and all federal buildings and property.

The results anticipated by the USCG is the full and complete provision of these services furnished in a manner that provides superior customer service that present a comfortable, healthy and safe environment for all in accordance with the Performance Work Statement (PWS) herein.

2. BACKGROUND

2.1. The table below identifies the Location, Size and Number of Refuse Containers:

Refuse Container Size Location of Container Quantity

Various Areas

6-cy plastic/cover Hangar Area 2

6-cy plastic/cover School Drive Road - La Plaza 1

6-cy plastic/cover Medical – NE 1

6-cy plastic/cover Community Center 2

6-cy plastic/cover Facility Maintenance Area 1

6-cy plastic/cover Ramey School 2

6-cy plastic/cover Lighthouse 1

Total 10

20-cy steel* Building 410/Hangar Road 1

Housing Area

95-gal plastic/cover** Housing Quarters 219

95-gal plastic/cover Central Park Playground 2

95-gal plastic/cover Circle F Playground 2

95-gal plastic/cover Cliff/Hook Playground 2

95-gal plastic/cover Basketball/Tennis Area 2

95-gal plastic/cover Ray Park Area 4

95-gal plastic/cover Intersection 5th & Cliff 1

95-gal plastic/cover Intersection 6th & Cliff 1

95-gal plastic/cover Intersection NE & Cliff 1

95-gal plastic/cover NE Road Soccer Field 2

95-gal plastic/cover Cliff Road Soccer Field 2

95-gal plastic/cover Swimming Pool 2

95-gal plastic/cover Housing Gate Guard 1

95-gal plastic/cover Grounds Maintenance Shop 1

Hangar Area

95-gal plastic/cover Hangar Gate Guard 1

Total 243

2.2. The Table below identifies the Location, Size and Number of Recycling Containers:

Recycling Container Size Location of Container Quantity

Cardboard Recycling Area Hangar Parking 1

Recycling Center*** Hangar Area 1

Recycling Center **** Housing Area 1

20- cubic yard steel***** Building 410/Hangar Road 1

20- cubic yard steel****** Hangar Parking 1

NOTES:

* The 20-cubic yards (cy) container to place bulk items (Section 5.2.3).

**Each house collection point for container pick up is accessible from either an alley or main road.

*** The Contractor shall provide a Recycling Center to the Hangar Area and shall have at least 3 containers or compartments to allow recyclables (paper, aluminum cans, plastic) to be separated/classified. Each container or compartment shall be properly labeled to each specific item to be disposed (paper, aluminum cans, plastic). Contractor shall coordinate with the COR the location where the container will be located. Container location will vary as needs change. The Contractor shall submit the containers for approval to the COR, including the date of delivery, not later than 10 days after award.

**** The Contractor shall provide a Recycling Center that shall have at least 3 containers or compartments to allow recyclables (paper, aluminum cans, plastic, and cardboard) to be separated/classified. Each container or compartment shall be properly labeled to each specific item to be disposed (paper, aluminum cans, plastic, and cardboard). Contractor shall coordinate with the COR the location where the container will be located. Container location will vary as needs change. The Contractor shall submit the containers for approval to the COR, including the date of delivery, not later than 10 days after award.

***** The 20-cubic yard (cy) container to collect all vegetative material (Section 5.3.3). The container shall be properly labeled to specify its purpose.

****** The 20-cubic yard (cy) container to collect all wooden pallets (Section 5.3.4). The container shall be properly labeled to specify its purpose.

3. SCOPE

The objective of this effort is to acquire Refuse and Recycling Collection and Disposal Services as required for the healthy and sanitary conditions and safety of personnel, property, facilities and land at the

USCG locations as described in the PWS. The service requirements and performance objectives relate directly to mission essential items as identified in the PWS, the Contractor Quality Control Plan (QCP) and the Government Quality Assurance Plan (QASP) providing for the highest level of service delivery performance critical to mission success. The contractor shall furnish all labor, material, equipment, supplies, transportation, management and supervision, unless otherwise specified herein, necessary to perform all refuse and recycling collection at the AIRSTA Borinquen locations, consisting of the Housing

Complex, Hangar Complex, Ramey School and Lighthouse Areas.

4. APPLICABLE DOCUMENTS

4.1. The contractor shall comply with all applicable Federal, Puerto Rico Commonwealth and local laws and regulations and environmental and hazardous laws and regulations and applicable instructions and directives pertaining to the services required herein and to the conduct and qualifications of personnel in performance of this contract. Such pertinent regulations shall include the applicable regulations and pertaining provisions of the Puerto Rico Environmental Quality Board (EQB) and Puerto Rico Solid

Waste Management Authority. The contractor shall utilize safe products and equipment and qualified personnel to ensure the health and safety of all in compliance with the Environmental Protection Agency

(EPA) and the Occupational Safety and Health Administration (OSHA). The Contractor shall also follow all the safety requirements established by the Puerto Rico Occupational Safety and Health Office

(PROSHO), which operates under the Commonwealth Department of Labor. "The Puerto Rico

Occupational Safety and Health Act” (No. 16) declares that it is the public policy of the Commonwealth of Puerto Rico to guarantee safe and healthy working conditions to each employee. Prior to starting work under this contract, the contractor shall obtain the necessary permits and licenses to perform Refuse and

Recycling Collection and Disposal Services.

4.2. The contractor shall comply with the USCG Regulations listed in the table below, which will be provided upon request or at time of contract award, applicable to the performance of the contract and to contractor personnel. The Government may issue supplements or amendments to the publications from any organizational level during the life of the contract. The Contractor shall keep all publications up-to-date and shall immediately implement those changes that result in a decrease or no change in the contract price. Before implementing any change that will result in an increase in contract price, the

Contractor shall submit to the Contracting Officer a price proposal for approval within 30 calendar days from the date the Contractor receives notice of the revision, supplement, or amendment-giving rise to the increase in cost of performance

PUBLICATION TITLE

COMDTINST M16478.1 (series) Hazardous Waste Management Manual

COMDTINST M5100.29 Safety and Occupational Health Manual

COMDTINST M5100.47 (series) Safety and Environmental Health Manual

COMDTINST M5530.1C Physical Security and Force Protection Program

Drawing Refuse Collection and Recycling AIRSTA Borinquen Hangar, Housing, CGES & Lighthouse Areas Site Plans

5. TECHNICAL REQUIREMENTS

5.1. General

5.1.1. Schedule: The contractor shall schedule and perform all refuse and recycling collection and disposal services of garbage and trash for the USCG AIRSTA Borinquen (Hangar, Housing, Lighthouse, and Ramey School) areas at Aguadilla, PR in accordance with the approved task, frequency and work schedule; the approved Contractor Quality Control Plan; and, the required reports of the PWS. The

Contractor shall collect, remove and dispose of all refuse and recycling materials as scheduled in the PWS in accordance with local, state and federal requirements. All areas, which are involved in the collection and disposal services, shall be maintained in a neat, clean, uniform and safe condition at all times.

5.1.2. Bonds. The contractor shall provide any official bond required and pay any fees or cost involved or related to the authorization for any employees engaged in providing services specified under this contract.

The contractor shall provide proof of compliance of “El Fondo del Seguro del Estado”, translated as “The

State Insurance Fund”, which provides Workman’s Compensation for the employees working under this contract, as mandated by Puerto Rico Law, as specified in Section 6, Deliverables, of the PWS.

5.1.3. Pre-Start Meeting: Not less than 3 days prior to the start of the refuse collection work, the

Contractor/Project Manager shall schedule a pre-start meeting. This meeting shall include the Contracting

Officer Representative (COR), the Environmental Technician and the Housing Office

Representative. The Contractor shall be prepared to discuss the following tasks:

a. Schedule of the work.

b. Safety measures (safety/environmental plan).

c. Inspection methods by the Quality Control Inspector.

d. Method of recycling and refuse collection, including the vegetative material procedures.

e. Points of contact (phone numbers) in case of emergencies; and, a list of persons employed under the contract.

f. Coordination of access to the working areas.

g. Verification of the quantities and location of refuse collection areas.

h. All licenses required by the local, state and federal to operate the refuse collection operation.

i. The landfill area to be used to dispose the refuse/recycling for this project, including all required permits.

j. The Workman’s Compensation Insurance, “El Fondo del Seguro del Estado”. A certified copy.

l. Submittal of all 20-cy and Recycling Centers. Delivery day of containers.

5.1.4. Safety: All equipment shall be operated within the safety parameters as defined by OSHA.

Equipment shall be operated with particular care when near pedestrians and especially near children.

Equipment shall be in working, safe, and good mechanical condition to operate on USCG property.

There shall be no visible oil or refuse spills on the road due to contractor carelessness or inadequate equipment. Contractor shall submit a Safety Plan for approval as specified in Section 6, Deliverables, of the PWS.

5.1.5. Technical Plan: The contractor shall submit a Technical Plan, as specified in Section 6, Deliverables, of the PWS. The Technical Plan shall contain the following:

An emergency backup plan in case the landfill area designated is closed by the regulatory agencies; and, procedures to collect vegetative material and shredded in compliance with the regulatory agencies.

5.2. Special Collection Situations

5.2.1. Incendiaries/ Explosives: If incendiary or other explosive material is found at a collection station, or at any location on AIRSTA Borinquen, the refuse collection workers shall immediately call the COR or the base security staff on duty at the moment and provide the exact location.

5.2.2. Hazardous Materials: The Contractor shall inform the COR of any hazardous materials (i.e.

batteries, tires, paints, chemicals) found in the performance of this project and ensure they are not disposed of until coordinated by the Government Environmental Technician. The contractor shall comply with all Federal, State and Local environmental laws and regulations when handling hazardous materials.

The Contractor shall immediately contain and clean up the release or spill of a hazardous material and report the incident to the COR or the Environmental Technician.

5.2.3. Large/Bulky Items: The contractor is not required to pick up bulk items left near the 95-gallon containers at each house. Bulk items could be trees, appliances, metal items, construction material, vehicle parts, etc. or any item that is larger than 1 cubic yard (cy). The contractor shall provide one 20-cy container near Bldg. 410 where the USCG may place bulk items. Contractor could be required to provide other 20cy container in any part of the Air Station (Hangar Area), the housing area, lighthouse area, the

CGES area, the Ramey school area.

5.2.4. Refuse Collection: The contractor shall collect refuse in all containers according to the schedule of items. All other loose refuse such as tree branches, palm fronds, not limited to, which are placed adjacent to the containers, shall be picked up by the contractor during collection except for bulk or hazardous materials as identified in the PWS.

5.2.5. Private Areas: The contractor shall only go on grass area and around family quarters to pick up loose trash. The contractor shall not use family quarter’s driveways or drive a vehicle in any area that is not specifically designated for use by vehicular traffic.

5.3. Disposal - Submit location for approval.

5.3.1. Refuse Disposal: All refuse and bulk items shall be disposed of to a location licensed by the government of Puerto Rico and following all Federal, State and local licenses and regulations for such purposes. The Contractor shall obtain all necessary permits for disposing of refuse. Copies of these permits shall be submitted to the COR for approval. If the contractor changes the location of the site, a new permit must be obtained and a copy again shall be submitted to the COR for approval. All payments for the permit will be at the Contractor’s own expense. A report shall be submitted to the COR by the end of every month documenting the total amount of refuse materials that were collected the prior month.

This report shall be submitted with the invoice.

5.3.2. Recycling Disposal: At a minimum, the contractor shall collect plastic, aluminum beverage cans, paper products and cardboard as recyclable materials. All items (i.e. cardboard, cans, papers, metal) shall be taken to a recycling operation licensed by the government of Puerto Rico. The Contractor shall comply with all Federal, State and local licenses and regulations for such purposes. The contractor shall obtain all necessary permits for handling recyclables, and copies shall be submitted to the COR for approval. All payments for the permits will be at the Contractor’s own expense. A report shall be submitted, to the COR, by the end of every month documenting the total type and amount of recycled materials that are collected.

5.3.3. Vegetative Material: Contractor shall collect all vegetative material using a special 20-cy container.

Contractor shall coordinate with the COR the location where the container will be located. Container location will vary as needs change. Location could be at Hangar, Lighthouse and Housing areas.

Material, when collected, shall be shredded in accordance with the waste regulatory agencies. Contractor shall submit a technical plan of procedures to be used to comply with latest laws and regulations of vegetative material collection and recycling. Such pertinent regulations shall include the applicable regulations and pertaining provisions of the Puerto Rico EQB and Puerto Rico Solid Waste Management

Authority.

5.3.3. Wooden Pallets: Contractor shall collect all wooden pallets using a 20-cy container. Contractor shall coordinate with the COR the location where the container will be located. Container location will vary as needs change. Location could be at Hangar, Lighthouse and Housing areas. Such pertinent regulations shall include the applicable regulations and pertaining provisions of the Puerto Rico EQB and

Puerto Rico Solid Waste Management Authority.

5.4. Pick-Up Schedules

5.4.1. Refuse Schedule:

a. Refuse collection from all 95-gallon containers shall be accomplished Monday through

Friday, excluding Federal Holidays, between the hours of 7:00 am and 6:00 pm. Pick up shall be made weekly. The COR shall be notified in advance of any deviations from the regular schedule.

b. Refuse collection from the 6-cy containers located at Ramey School shall be accomplished twice a week on Tuesday and Friday between the hours of 7:00 am and 6:00 pm. The COR shall be notified in advance of any deviations from the regular schedule.

c. Refuse collection from the 6-cy container located at the Lighthouse shall be accomplished once a month on the first week of the month between the hours of 7:00 am and 6:00 pm. The

COR shall be notified in advance of any deviations from the regular schedule.

d. All three 20-cy containers (Bulk Items, Vegetative Material and Wooden Pallets) shall be picked up when full. The COR shall notify the contractor, and the contractor shall make arrangements to have the refuse picked up not later than 2 working days after notification.

5.4.2. Recycling Schedule:

a. The recycling collection from the Housing Recycling Center shall be accomplished Monday through Friday, excluding Federal Holidays, between the hours of 7:00 am and 6:00 pm.

Pick up shall be made two times a month. The COR shall be notified in advance of any deviation from the regular schedule.

b. The recycling collection from the Hangar Recycling Center shall be picked up when full.

The COR shall notify the contractor, and the contractor shall make arrangements to have the recycling picked up not later than 2 working days after notification.

5.4.3. Inclement Weather Schedule: The contractor shall collect refuse in all weather conditions unless there is a warning during a hurricane condition. Operations shall resume to normal within 24 hours after threat has terminated and roads have been cleared.

5.4.4. Holidays: The contractor shall schedule holiday pick-ups so that the number of pick-ups per week for refuse and recycling will remain the same as required in the PWS.

5.4.5. Emptied Containers: When emptied, the refuse containers shall be returned to their original position with lids placed in the closed position.

5.5. Contractor Furnished Supplies, Material and Equipment: The contractor shall furnish in good condition all necessary supplies, material and equipment, of the size and type customarily used in work of this kind, needed for the performance of the work, unless otherwise specified herein.

a. The Contractor is not required to furnish any 95-gallon green refuse containers.

b. 20-cy: The Contractor shall furnish three 20-cy container properly labeled to be used by the

USCG for the duration of the contract. The contractor shall replace or repair these containers if damaged. The containers will be the contractor’s property. These large containers do not require fixed lids or covers, but the Contractor shall provide a means of temporarily covering

(i.e. tarp) the container contents during transportation to the disposal site.

c. Recycling Centers: The Contractor shall furnish three 20-cy container properly labeled to be used by the USCG for the duration of the contract. The contractor shall replace or repair these containers if damaged. The containers will be the contractor’s property.

5.6. Government Furnished Equipment, Facilities, Utilities

5.6.1. Containers:

a. 95-gallon Containers: The Government shall provide all 243 95-gallon green containers to be located at each of 219 houses (except 1 Cliff which has two 95-gallon green containers) and at the locations designated in the drawings. The containers are Government property.

Unserviceable containers shall be reported to the COR and replaced or repaired at

Government expense unless the damage is due to negligence by the contractor.

b. The Contractor is not required to furnish any of the 6-cy containers. The Government will provide them.

5.6.2. Storage Area: No storage, recycling disposal or refuse disposal area is allowed on USCG property for this project.

6. DELIVERABLES

The contractor shall submit the following deliverables in accordance with the table below, as required by the PWS; and, via the following electronic media, Microsoft Office Word, when applicable. The format shall be PC compatible and submitted on a CD-ROM or via email.

Deliverables Frequency No. of Copies and to Whom

Date Required

Technical Plan As revised One- Contracting

Officer/COR

15 days After award, and as updated.

Name(s), telephone number(s) and address(s) of the Point(s) of Contact for Contractual Issues.

As needed Two- Contracting

Officer/COR

15 days After award, and as updated.

Certificate of Insurance as required by FAR 52.228-5 and HSAR

Clause 3052.228-70

Annually on each

Anniversary Year

One- Contracting

Officer

5 days After award, and as updated.

Small Business Subcontracting Plan as required by FAR Clause

52.219-9 and HSAR Clause

3052.219-70.

Pursuant to FAR

Clause 52.219-9.

One- Contracting

Officer

With quote (Large

Business Only)

Schedule for all necessary assignments by dates and areas for

As needed Two; Contracting

Officer/COR

Five days after contract award; and, each location. annually, thereafter.

Safety Plan As needed Two; Contracting

Officer/COR

Five days after contract award.

Fondo del Seguro del Estado

Certificate (Workman’s

Compensation) as required by

Puerto Rico Law.

Annually Two; Contracting

Officer/COR

Five days after contract award.

A list of persons employed under the contract.

Updated as necessary

Two; Contracting

Officer/COR

Five days after contract award.

20-cy Container and Recycling

Centers submittal.

Two; Contracting

Officer/COR

No later than 10 days after contract award.

Quality Control Plan As revised Two; Contracting

Officer/COR

Fifteen (15) days after award.

Monthly Report Documenting

Collected Refuse Materials

Monthly COR End of every month

Monthly Report Documenting

Collected Recycling Materials

Monthly COR End of every month

Contract Discrepancy Report As needed One/Contracting

Officer/COR

Within 5 days of receipt

Service Contract Report

Requirement FAR 52.204-14

Annually, by 31

October

System for

Award

Management

(SAM);

Contracting

Officer

Annually, by 31

October

7. PERSONNEL REQUIREMENTS

7.1. The Contractor, or designated qualified personnel, and any substitute(s), shall be able to effectively communicate with all Government and non-government personnel and shall have full authority to act for the Contractor on all contractual matters relating to the daily performance of the contract; and, to receive, accept and sign for any notices, inspection reports and all other correspondence on behalf of the

Contractor from the Contracting Officer or COR.

7.1.1. This individual, who shall serve as the central point of contact for the Government, shall oversee the collection operations and monitor and ensure all work is performed in accordance with the PWS and maintain the work specification requirements, scheduling, inspections and safety standards. This individual shall be available at all times when the contract work is in progress, if needed; and, shall have the ability to respond to the site, when needed, to monitor work progress; and, for any other emergency, as required.

7.1.2. The Contractor, or designated qualified personnel, shall return calls to the COR within one (1) hour of being contacted. This individual shall provide the COR his/her cellular phone and an e-mail address to be reached during normal workday hours.

7.2. Workers Safety, Security and Use of Premises: The refuse collection workers will be working on a

USCG Military installation and shall be familiar with and obey established fire, safety, environmental and security regulations. All workers shall wear a distinctive uniform at all times. The contractor shall ensure all workers look neat and wear safety equipment/clothing while collection is in progress. The Contractor shall provide a list of employees’ names as specified in Section 6, Deliverables, of the PWS.

7.2.1. Security Passes: Contractor’s employees shall obtain security passes from the Security Office prior to beginning work and must carry this ID at all times while working under this contract. Each employee must show a valid driver’s license, birth certificate or company ID card in order to be issued a security pass. Contractor personnel shall not stray from the immediate area of work or direct avenues of ingress and egress unless authorized in advance by the COR. Contractor personnel may be required to a background check in accordance with Homeland Security Department and USCG policy. Contractor personnel shall make available all required information established for this requirement (such as birthplace, social security, previous employment, etc.).

7.2.2. Safety Practices: Contractor’s employees shall ensure that the work area is clearly marked at all times and take necessary precautions to ensure safety hazards are minimized and mitigated; and, shall perform and conduct the work so as to minimize obstruction to the paved driveways and parking and walkway area, and other interference with USCG operations. Contractor’s employees shall follow the latest OSHA regulations on this project.

7.2.3. Protection of Property: Contractor’s employees shall protect the existing surrounding equipment, personal belongings and property during the course of this work. Any damage caused by the contractor’s employees shall be corrected at the Contractor’s own expense. The Contractor shall be responsible for repair of any damage incurred to turf, landscaping, vehicles, equipment, buildings, utilities or pavement as a result of work performed under the contract at no additional cost to the Federal Government.

8. CONTRACTOR QUALITY CONTROL (QC) REQUIREMENTS

8.1. General. The quality control program is the driver for service/product quality in this contract. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

8.2. Contractor Quality Control Plan (QCP): The Contractor shall develop, maintain and implement a complete QCP delineating the contractor’s Quality Control Program/Inspection System to monitor and control their performance of services and to ensure that the requirements of the contract are performed and provided in accordance with the PWS, established standards, and with commonly accepted commercial practices. The QCP shall include and address the following items: timely and effective corrective action for all deficiencies identified by the Government addressing the areas identified in the

PWS; inspection procedures; an action plan for correction of discrepancies; a strategy for retaining qualified personnel; and, management’s role in its commitment to quality performance. The QCP shall be submitted as specified in Section 6.0, Deliverables, of the PWS. After initial approval, if the plan is updated or changed, it shall be re-submitted to the Contracting Officer and COR for approval.

8.3. Quality Control (QC) Program/Inspection System. The QC Program/Inspection System shall encompass all functions of the contract addressing the areas identified in the PWS; and, shall implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's management and the USCG shall be informed of all issues affecting quality to include timely and effective corrective actions. QC records shall, in part, consist of checklists of inspections and shall indicate the nature, frequency and number of observations made; the number and type of deficiencies found; and, the nature of corrective action taken as appropriate.

8.4. Contents of the QC Program/Inspection System. As a minimum, the contractor shall develop quality control procedures addressing the areas identified in the Service Delivery Summary of the Government

Quality Assurance Requirements. The inspection system shall include, but is not limited to, the following:

I. Introduction to the Quality Control System:

A. Background and Rationale for the System

B. Objectives in using Quality Control

C. Successes with and updates for the System

II. Refuse and Recycling Collection and Disposal Services Quality Control Process

A. Steps and Flow Diagram - Includes checklists used in inspecting contract performance during regularly scheduled/unscheduled inspections/testing; method of documenting and enforcing quality control operations.

B. Inspection Procedure - Includes checklists used by the contractor, identifying the items, frequency, conformance indicators and actions taken if nonconformance found covering all the service requirements of this contract.

C. Means of Identifying and Resolving Problems - A system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable and/or the Government inspectors point out the deficiencies.

D. Roles and Responsibilities - The name(s) of the individual(s) who will perform the inspection.

III. Specific Quality Control Functions:

A. Plans that identifies all assignments for each pickup.

B. An annual schedule for all pickups by dates and areas for each piece of container.

C. A system for identifying and correcting deficiencies in the quality of services performed before the level of performance becomes unacceptable and/or the Government inspectors point out the deficiencies.

D. An inspection system that covers all the service requirements of the contract. A checklist used in inspecting contract performance during regularly scheduled or unscheduled inspections. The name(s) of the individual(s) who will perform the inspection.

E. A file of all inspections conducted by the contractor and the corrective action taken.

This documentation shall be available to the COR/Contracting Officer during the term of the contract.

F. Waste Management (including recycling)

G. Security & Safety Compliance w/OSHA

H. Compliance with EPA

IV. Contingencies for Emergency Situations - Procedures to be used; obtaining additional employees.

8.5. Performance Evaluation Meeting. The Contractor may be required to meet at least weekly with the

COR the first two months of the contract. Thereafter, meetings will be held as often as necessary, as determined by the COR. However, if the contractor requests, a meeting will be held whenever a Contract

Discrepancy Report is issued. The written minutes of these meetings will be prepared by the COR and shall be signed by the Contractor and COR, and whoever else is in attendance. Should the contractor not concur with the minutes, the contractor shall so state any areas of non-concurrence, in writing, to the

COR/Contracting Officer within 10 calendar days of receipt of the signed minutes.

QUALITY ASSURANCE SURVEILLANCE PLAN

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

REFUSE & RECYCLING COLLECTION & DISPOSAL

SERVICES FOR AIRSTA BORINQUEN AND THE

RAMEY SCHOOL, PUERTO RICO

1.0 Purpose

This Quality Assurance Surveillance Plan (QASP) describes methods that the Government will use to monitor whether the Contractor’s performance of the Contract is acceptable. The QASP is the

Government’s written plan for administering the Contract and monitoring major aspects of the

Contractor's performance. The QASP is not part of the Contract. It is provided to the Contractor solely for informational purposes and is subject to change by the Government at any time during the contract performance period. Therefore, the Government reserves the right to perform more or less surveillance than is provided in this QASP.

2.0 Introduction

The QASP establishes a method to evaluate the services the Contractor is required to furnish. It is designed to provide an effective method of monitoring Contractor performance for each listed objective on the Performance Requirements Summary (PRS) in the Contract. The Government is concerned primarily with the quality of the services provided and not with the method that the Contractor uses to provide these services. If performance of any required service is unsatisfactory as a result of the

Contractor's actions or omissions, then the Government may reduce the Contract payments to reflect the decreased value of the services received in accordance with the PRS and/or applicable FAR clauses.

3.0 Roles and Responsibilities of Government Representatives

3.1 Contracting Officer

The Contracting Officer has full authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government. The Contracting Officer ensures performance of all necessary actions for effective contracting as well as ensures compliance with the terms of the contract and safeguards the interests of the Government in the contractual relationship.

The Contracting Officer assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

3.2 Contract Specialist

The Contract Specialist administers all aspects of the contract and will be the Contractor’s primary point of contact for all contract related matters. The Contract Specialist will also be responsible for the day-to-day monitoring of the Contractor’s performance in the area of contract compliance, contract administration, cost control and reviewing the COR’s assessment of the Contractor’s performance.

3.3 COR

The COR is the Contractor’s primary point of contact for all technical items related to the contract and is responsible for the administration of this surveillance plan. The COR is responsible for monitoring, assessing, and communicating the technical performance of the Contractor and assisting the Contractor. The COR will inspect the Contractor’s QCP regularly for compliance with the requirements herein.

3.4 Responsibility for Quality Control

The Contractor, not the Government, is responsible for quality control and management actions to meet the terms of the Contract. The Government performs quality assurance to monitor whether Contract standards are achieved.

3.5 Surveillance Methods

The Government will evaluate the Contractor's performance under this Contract. Government surveillance may include, but is not limited to, the following methods:

a. COR Inspections; and/or

b. Customer complaints with COR verification.

c. Random Sampling

3.6 Deduction Methods

The Government will record all instances of substandard performance, whether through inspections, direct observation, customer complaint, or any other mechanism. The Government's preferred course of action will be discussions with the Contractor to make the Contractor aware of the problem, and to effectively prevent any recurrence of substandard performance. However, the Government may also take the following actions in addition to, or instead of, discussions with the Contractor:

a. Presentation of a Contract Discrepancy Report (CDR) requiring a written explanation for substandard performance;

b. Payment deductions in accordance with the PRS; and/or

c. Payment deductions in accordance with the applicable FAR clause(s).

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

This PRS will be used to measure the Contractor’s performance and determine any applicable payment deductions from the Contractor’s monthly payment if the Contractor does not render satisfactory performance under the terms and conditions of the contract.

4.1 The absence from this PRS or any contract requirement, however, shall not detract from its enforceability or limit the rights or remedies of the Government under any other provision of the contract, including the clauses entitled Contract Terms and Conditions – Commercial Items

(Inspection/Acceptance & Termination for Cause).

4.2 Column 1 lists the contract requirements considered most critical for satisfactory contract performance. The Government will measure contract performance in each of the various areas to determine the quality of performance and contract payment. Each service on the PRS will be evaluated in accordance with the established maximum allowable deviation from the requirement.

4.3 Column 2 provides the Standard of Performance of each required service

4.4 Column 3 shows the maximum allowable degree of deviation (AQL) from perfect performance for each requirement that shall be allowed by the Government before contract performance is considered unsatisfactory.

4.5 Column 4 identifies the method of surveillance the Coast Guard will use to evaluate the Contractor’s performance in meeting the contract requirements.

4.6 Column 5 shows the percentage of the contract price that each Standard of Performance output listed in column 2 represents.

5.0 SURVEILLANCE METHODS

The Government may use a variety of surveillance methods to evaluate the Contractor’s performance.

The Government may unilaterally change the type and frequency of inspections, as it deems necessary.

Valid customer complaints will not be added to the defective samples found under random or planned sampling for the purposes of deductions in contract payment. The methods of surveillance that may be used are Random Sampling, Planned Sampling, Unscheduled Inspection and Customer Comments. For the purpose of this contract, the word “sampling” is synonymous with the word “inspections.”

6.0 PERFORMANCE CRITERIA

The criteria for acceptable and unacceptable performance are as follows:

6.1 When the number of defects in the Contractor’s performance discovered by the Quality Assurance

Evaluator exceeds the allowable number of defects, the Government will issue the Contractor a Contract

Discrepancy Report (CDR). The Contractor shall reply in writing by the suspense date explaining why performance was unsatisfactory, how performance will be returned to satisfactory levels and how recurrence of the problem will be prevented in the future.

6.2 The Contractor shall not be paid for unsatisfactory services in accordance with the standards set under this contract. If the Contractor is required to rework the services found by the Government to be unacceptable, it will be at his expense. Because the sample represents the entire work requirements, the rework of the defects found by the Government shall not reduce the overall rating of that service.

7.0 PAYMENTS

The Contractor shall be paid for all work performed to the contract standards. Monthly payment will be reduced for unsatisfactory performance, using the following method.

7.1 Contractor performance will be compared monthly to contract standards and AQL, using the Quality

Assurance Surveillance Plan (QASP).

7.2 If performance in any required service is unsatisfactory, and the poor performance was not caused by

Government action, or lack of action, and the Contractor was not able to successfully re-perform the service in a timely manner, an amount of money up to the monthly line item price times the percentage stated in Column 5 of the PRS table, shall be deducted.

8.0 REDUCED PAYMENTS

Monthly payment to the Contractor will be reduced for unsatisfactory performance.

8.1 Payment Computation for Services Surveyed by Periodic Inspection or Customer Complaint

For services surveyed by periodic inspection, or customer complaint, the maximum payment percentage for the service (column 5, PRS table) is multiplied by the percentage of the lot found acceptable. The resulting percentage is the percentage of the monthly contract price that the Contractor will be paid for the listed service. The total number of defectives found, not just the defects in excess of the AQL, are used to determine the percentage of the lot found unacceptable. The percentage of the lot found unacceptable subtracted from 100 percent determines the percentage of the lot found acceptable.

9.0 PRS SAMPLING GUIDE

1. Critical contract requirements

(PWS Section)

2. Standard of performance 3. Max.

degree of deviation

4.

Surveillance method

5.

Percent of contract price

Collect 95-gallon Refuse

Containers

(Section 6.1)

The contractor shall collect refuse in all containers according to the schedule.

Pick up shall be made weekly.

When emptied, the refuse containers shall be returned to their original position with lids placed in the closed position.

containers per week

Verified

Customer

Complaint/ra ndom

Inspections

42%

Collect 6-cubic yard

Refuse

Containers at

AIRSTA

(Section 2.1)

The contractor shall collect refuse in seven 6cy containers according to the schedule.

Pick up shall be made weekly.

When emptied, the refuse containers shall be returned to their original position with lids placed in the closed position.

1 container per month

Verified

Customer

Complaint/ra ndom

Inspections

5%

Collect 6-cubic yard

Refuse

Containers at

Ramey School

(Section 6.3)

The contractor shall collect refuse in two 6cy containers according to the schedule.

Pick up shall be made twice a week, Tuesday and Friday.

When emptied, the refuse containers shall be returned to their original position with lids placed in the closed position.

1 pick-up per month

Verified

Customer

Complaint/ra ndom

Inspections

3%

Collect

Recycling

Center

(Section 2.2)

The contractor shall collect recyclables according to the schedule.

Pick up shall be made two times a month.

1 pick-up per month

Verified

Customer

Complaint/ra ndom

Inspections

35%

NOTE: This guide is only a summary of the requirements under the contract, and that the Contractor shall refer to the Performance Work Statement for more complete information.

CONTRACT DISCREPANY REPORT (CDR)

1. Contract No._______________DO#___________2. FY________3. Report # _____

4. TO: (Contractor)________________________________________

5. FROM: (COR) _____________________________________________

6. DATES:

Prepared | Oral Notification | Returned by Contractor | Action Complete

7. Discrepancy or Problem [Describe in detail; include references to PWS paragraph or other contract clause or provision; attach continuation sheet if necessary; COR shall cite applicable QC program procedure(s)]

8. TO: (COR)_____ _____________________________________

9. FROM: (Contractor)________________________________________________

10. Contractor’s response as to cause, corrective action and actions to prevent reoccurrence (attach continuation sheet if necessary):

11. Signature of Contractor’s Representative:

________________________________________________Date____________________

12. Government Evaluation; acceptance, partial acceptance, rejection (attach continuation sheet if necessary):

13. Government Actions: payment deductions, performance evaluation meetings, other actions)

14. Close-out Actions (contractor notified; by whom/date; follow-up actions pending):

TECHNICAL EXHIBIT #1

Attachment 2

TECHNICAL EXHIBIT’S

REFUSE & RECYCLING COLLECTION & DISPOSAL

SERVICES FOR AIRSTA BORINQUEN AND THE

RAMEY SCHOOL, PUERTO RICO