Attachment_3_-__PWS.pdf

RFQ 70Z08418QAA151900

Attachment 3, Performance Work Statement

PERFORMANCE WORK STATEMENT (PWS)

LIFEGUARD AND POOL MAINTENANCE SERVICES

UNITED STATES COAST GUARD BASE CAPE COD

1.0 INTRODUCTION

This Performance Work Statement (PWS) outlines the requirements necessary to provide lifeguard and pool maintenance services at the United States Coast Guard (USCG) Base Cape Cod MWR Pool.

1.1. The Contractor shall provide all management, labor, transportation, equipment, and materials necessary to provide preventative maintenance, repair services, routine upkeep, and lifeguard services for the United States Coast Guard (USCG) Base Cape Cod outdoor swimming pool. The Contractor shall be required to maintain the pool and surrounding areas in accordance with the standards set forth by the USCG Morale, Well-Being, and Recreation Manual COMDTINST M1710.13 D, Aquatic Checklist COMDTINST M1710.13D enclosure 7, NAVMED P-5010-4 Public Swimming Pools, USCG Standard Checklist, Massachusetts Code 105 CMR 435.00. The period of performance is from 01 June 2018 to 31 May 2019 with four option periods, if exercised by the government from 1 June 2019 through 31 May 2024 September 2018.

1.2 Contracting Officer’s Technical Representative (COR)

The COR is responsible for the technical administration of the contract and is the technical liaison with the Contractor. The COR IS NOT authorized to change the scope of work or specifications as stated in the contract, to make any commitments or otherwise obligate the Government or authorize any changes which affect the contract price, delivery schedule, period of performance or other terms or conditions.

1.2.1 The Contracting Officer is the only individual who can legally commit or obligate the Government for the expenditure of public funds. Technical administration of this contract shall not be construed to authorize revision of the terms and conditions of this contract. Any such revision shall be authorized in writing by the Contracting Officer.

1.2.2 An Alternate Contracting Officer’s Representative (ACOR) may also be appointed to this contract. In the absence of the primary COR, all responsibilities and functions assigned to the COR shall be the responsibility of the ACOR.

1.2.3 The COR, and ACOR if required, will be appointed at time of contract award.

1.2.4 All official communications shall be through the COR, ACOR, Contract Specialist or Contracting Officer only.

2.0 SERVICE

Base Cape Cod MWR pool is open from mid-June (opens after the end of school year) and closes after Labor Day.

The pool is open for recreational swimming as follows:

OPERATING DAYS DAILY OPERATING HOURS

Weekdays (Monday-Friday) 1100 – 1900

Saturday/Sunday/Federal Holidays 1100 – 1800

The pool is open for operation training for the Aviation Survival Technician (AST) shop Monday

– Friday 0800 – 1030. Lifeguard services are not required during this time.

3.0 SCOPE

The objective of this effort is to acquire Lifeguard and Pool Maintenance Services for USCG Base Cape Cod. The service requirements and performance objectives relate directly to mission essential items as identified in the PWS, the Contractor Quality Control Plan (QCP) and the Government Quality Assurance Surveillance Plan (QASP) providing for the highest level of service delivery performance critical to mission success. In the event of contingency, the Contractor shall perform all required tasks to ensure continued service.

3.1 DEFINITIONS.

ALGAE - Primitive plants, one or more celled, usually aquatic and capable of elaborating their foodstuffs by photosynthesis.

ALKALINITY - A term used to represent the content of carbonates, bicarbonates, hydroxides, and occasionally borates, silicates, and phosphates in water. It is expressed in parts per million of calcium carbonate.

BACTERIA - Primitive plants, generally free of pigment, which reproduce by dividing in one, two or three planes. They occur as single cells, groups, chains, or filaments, and do not require light for their life processes. Wastes, or sewage, which render the water unfit for its intended use.

CHLORINATION - The application of chlorine to water, generally for the purpose of disinfection, but frequently for accomplishing other biological or chemical results.

CLARITY - A term describing the clearness of water; the absence of suspended matter.

CONTAMINATION - A general term signifying the introduction into water of microorganisms, chemicals, wastes, or sewage, which render the water unfit for its intended use.

CONTRACTING OFFICER (KO) – A person duly appointed with the authority to enter into and administer contracts on behalf of the Government IAW Federal Acquisition Regulations.

CONTRACTING OFFICER’S REPRESENTATIVE (COR) – The person(s) whom the KO shall designate by name and/or position tile to act as liaison between the Contractor and the KO on matters pertinent to this contract.

pH - Measure of hydrogen ion concentration, indicating degree of acidity or alkalinity of a solution. Values below 7.0 indicate acidity and above 7.0 alkalinity.

PURIFICATION - The removal by natural or artificial methods, of objectionable matter from water.

RESIDUAL (CHLORINE) - The quantity of chlorine, in excess of the chlorine demand, remaining in water, sewage, or effluents after a selected contact period of time, expressed in parts per million; the difference between the chlorine dose and the chlorine demand.

4.0 APPLICABLE DOCUMENTS

4.1 The Contractor shall comply with all federal, state and local environmental protection statutes and regulations. The contractor shall maintain a safe and healthful working condition for all contractor personnel and must ensure conformance with standards developed under United States Public Law 91-596, the Occupational Safety and Health Act of 1970, and State Occupational Safety and Health (OSH) standards, and American National Standards Institute (ANSI) and National Fire Protection Association (NFPA) standards. If a conflict occurs, the contractor shall apply the more stringent standards.

4.2 The Contractor shall utilize safe products and equipment and qualified personnel to ensure the health and safety of all are in compliance with Environmental Protection Agency (EPA) and Occupational Safety Hazard Administration (OSHA) regulations.

5.0 TECHNICAL REQUIREMENTS

5.1 LIFEGUARD SERVICES

5.1.1 The Contractor shall ensure at least two (2) lifeguards (one supervisory) are on duty per shift and at least one (1) lifeguard is monitoring the pool area at all times. Depending on the number of patrons at the pool, more lifeguards may be required. Lifeguards shall conduct hourly water testing in accordance with state code requirements. Lifeguards shall chemically treat the water as determined by the test results. All hourly chemical observations and action shall be documented on the daily chemical sheets.

5.1.2 Lifesaving equipment should be conspicuously displayed and strategically located around the pool deck or at lifeguard chairs. The equipment must be readily accessible and serviceable.

Swimmers or other unauthorized personnel are not permitted to tamper with or use the equipment for any purpose other than its intended use. Lifeguards shall enforce all safety rules and regulations, conduct proper sanitation of the facility and supervise the proper use of equipment and facilities.

5.1.3 Lifeguards will continuously observe the swimming area to ensure the safety of patrons.

The Contractor shall ensure the swimming area is open to patrons at scheduled times and only authorized persons are admitted to the area.

5.1.4 Lifeguards shall rescue swimmers in trouble, promptly administer first aid, and call for medical assistance if and when needed.

5.1.3 All lifeguards will perform other related or incidental duties as assigned for the daily operations of the swimming pool area to include, but not limited to: pool vacuuming; pool scrubbing; pool skimming (removing foreign objects from pool surface and bottom); disposing of trash in trash cans at the end of day or when the trash can is full; cleaning and sanitizing the pool deck, realigning deck chairs, and disposal of debris (empty water bottles, etc.) daily or as needed;

and clean bathroom facilities daily. Lifeguards shall deal tactfully and courteously with customers, providing quality customer service.

5.2 OPERATION AND MAINTENANCE:

5.2.1 The Contractor shall be responsible for the opening and closing of the pool:

5.2.1.1 De-winterization (first week of June)

Install all pump and equipment drain plugs including but not limited to: both pump 1 and 2 drain plugs, hair and lint strainer plug, and secure all valves in pump room until someone is present to open valves before starting equipment. System intactness and valve condition must be reviewed before the pump lines are energized.

Inspect sand in filter for signs of ‘channeling” and quality.

Verify that inline Chlorinator is properly secured to floor.

Inspect rate of flow meter. Replace if needed. Current meter location does not appear adequate.

Remove pool cover and coordinate with Contracting Officer Representative (COR) for removal and storage.

Fill pool to depth tile mid-line (color coded purple fill supply in pump room). Coordinate with Base Facility Engineering before filling the pool so the appropriate Joint Base Cape Cod authorities can be notified.

Grease and energize pump once water level is satisfactory.

Inspect pool suction hydro static valves.

Inspect Virginia Graham Baker (VGB) anti-entrapment grates.

(Above task should be performed every other year, and may require draining of pool or diver inspection post start up and chemical balance yearly with pumps secured).

Verify that emergency pump shut off operates properly (located on pool deck left of life guard shack)

Remove all “GIZZMO” skimmer expansion freeze protection devises.

Inspect all skimmer weir doors for proper operation.

Verify proper suction and jet pressures.

Verify all jet ‘bullseyes” are installed and positioned mid or downward flow.

Install sidewall anti-entrapment covers for skimmer suction overflows.

Verify proper effluent pressures and sand filter flow. Backwash if needed.

Verify pool heater temp. 75 degrees optimal at start up.

Verify proper turnover rate. 107,000 gallon pool. Turnover every 6 hours MINIMAL.

Install ladders and railings.

All pool piping has been color coded per National Swimming Pool Foundation (NSPF)

5.2.1.2 Winterization (immediately following Labor Day):

Drain pool via backwash below supply jets. Insure residual chlorine in pool water has been neutralized before draining the pool. Notify Base Facility Engineering when draining will be completed so they can notify proper Joint Base Cape Cod authorities.

In the filter room, remove strainer cover and basket; install small garden hose pump in bottom of strainer with hose going to floor drain, start garden hose pump and slightly open valve 6”0 in front of strainer. This will pump remaining water from main drain skimmers and vacuum piping.

Remove drain plugs at strainer, filters, pumps, and heaters. Remove union valve at heaters or blow out heater.

Remove plug located at short wall where return piping makes 90 degree bend to floor on bottom of return in ¼” drain plug. Remove this plug for draining of any water left trapped in line. Do not replace plug right away.

Remove all flow meters, drain site tubes and replace drain flowmeters.

At the pool, remove main drain grates and install 6”0 threaded plugs in main drains and replace grates.

Install winterizing plugs in all return fittings at pool wall, except for one at far end of the pool (deep end). From this fitting, blow into return line with air blower. This will push any remaining water to plug left out in filter room.

Blow out vacuum line and install winterizing plug.

Install blow out Gizmo’s in all skimmers leaving out one skimmer at deep end--blow out this skimmer to force any water left in the line to drain point in filter room. Install Gizmo in skimmers before installing plug in top of Gizmo. Pour one gallon of non-toxic antifreeze into each skimmer, install plugs, refill pool with 2”0 of surface, install cover.

Before Spring, start-up 6” plug must be removed from main drain and all other plugs either by draining pool or using a diver.

Un-install the ladders and railings and coordinate storage with the COR.

5.2.2 The Contractor will be responsible for training on equipment, operational maintenance and repair to include, but not limited to, filters, pipes, valves, heaters, paint, decking, shower station, tiles, and grout. The Contractor shall maintain proper storage of all equipment. The Contractor shall backwash the sand filter in accordance with the cited regulations and manufacturer’s recommended specifications. The Government shall furnish a sufficient storage space. The Contractor shall have the technical knowhow to adjust the input of sanitizer chlorination and conditioning chemicals as detailed in the current Mass Code 105 CMR 435. The Contractor shall maintain a detail log identifying all of the Performance Objectives (Maintenance) during the period of performance where the COR can refer to confirm all daily, weekly, and monthly maintenance is being conducted.

5.2.3 The Contractor shall alert the COR of equipment that is unserviceable or needs replacement. Replacement of parts and equipment requires pre-approval by the COR.

Replacement/repair of equipment will be ordered via contract modification.

5.2.4 Emergency Service Calls. The Contractor shall notify the COR and alert on-duty personnel of required repairs. The Contractor shall suggest options for emergency repairs, including an estimated price and delivery time for each option. The COR shall make the determination as to what option shall be in the best interest of the Government and notify the Contractor of the Government’s decision. The Contractor shall make an effort to minimize the amount of time the pool is closed due to emergency repairs. Emergency replacement/repair of equipment will be ordered via contract modification.

5.2.5 The Contractor must be able to control chemical additives to ensure pool water meets specified standards set forth in the current Mass Code 105 CMR 435 Chemical Standards.

Contractor is responsible for the purchase of all chemicals required to operate the pool. All chemical purchases will be in minimum required quantities to avoid the generation of Hazardous Waste from overstocking. A small space to accommodate approximately 2 days of supplies will be made available to the contractor. The Contractor shall maintain proper HAZMAT storage of all chemicals along with updated Safety Data Sheets (SDS) to be maintained in two locations: the lifeguard office and next to the chemical storage locker. All individual chemical containers shall be securely closed when not in use. All storage locations will be kept locked when not in use. The Contractor shall maintain a control log of water tests, chlorine and pH levels and document and all chemical applications.

5.2.6 The Contractor shall add chemicals to pool to insure proper pH (7.4 – 7.7), total alkalinity 90 - 110, calcium hardness level 200ppm - 250ppm, water temp 78 – 80 degrees, free chlorine 1.0ppm – 1.5ppm. Chlorides shall never be above 300ppm.

5.2.7 The Contractor shall immediately contact the COR of unsafe environmental or health conditions and recommend closing the pool until safe conditions prevail. Inform COR when unsafe environmental or health conditions prevail and the pool may be reopened. If the COR is not available, contact the MWR Director.

5.2.8 The Contractor shall replace, at their own expense, any Government property damaged or destroyed due to willful misuse, negligence, or intentional destruction by the Contractor or Contractor’s employees. The Contractor shall immediately notify the COR of any damaged or destroyed items and the Contractor shall complete all repairs or provide replacement items within 48 hours of notification.

5.3 PERSONNEL REQUIREMENTS AND RESPONSIBILITIES

5.3.1 Minimum Pool Personnel Requirements:

One (1) Certified Pool Operator (to be at the pool when required)

One (1) Supervisory Lifeguard Two (2) Lifeguards

5.3.2 A minimum of two (2) lifeguards shall be on duty and at their stations (chair stand or deck patrol) at all times. Staff levels shall accommodate lifeguard breaks and rotations. Rotate lifeguards off their station or give them a break (not to exceed 10 minutes) every hour. Add lifeguards when the minimum required lifeguards cannot safely supervise the number of swimmers. Exception: A minimum of one (1) lifeguard shall be on duty and on station during adult lap swimming.

5.3.3 All lifeguards must hold a current Red Cross Lifeguard Training Certificate, a current Red Cross Cardio-Pulmonary Resuscitation (CPR) certification from a U.S. nationally certified agency such as the American Red Cross or American Heart Association. Red Cross Standard First Lifeguards must also be qualified as professional rescuers. Contractor shall submit with proposal, all licenses, training certificates, or additional substantiating evidence for all employee qualifications. Any employee that fails to meet these minimum qualifications shall not be considered for employment.

5.3.4 The Contractor must have both a Supervisory Lifeguard and Certified Pool Operator (CPO) identified. The CPO shall report to the pool when required and within 1 hour of request to report. All lifeguards employed by the Contractor shall be trained by the Contractor’s CPO to take chemical samples or be directly supervised by a CPO. The Contractor shall devise a chemical sampling training program.

5.3.7 Authorized Customers: Contractor shall assure that only authorized patrons are allowed access to the pools. These are to include U.S. Military, DoD Civilians, authorized Base Cape Cod patrons, and family members. Three guests allowed per authorized ID card holder.

5.3.8 Waste Management: The Contractor shall assist the Government by complying with the base’s recycling program. This may require segregating reusable or recyclable waste materials by type. The Government will retain ownership of all reusable waste materials. Non-reusable waste (trash and garbage) shall be collected by the Contractor and disposed of in Government furnished dumpsters. No hazardous waste accumulation shall be allowed. Any hazardous waste generation shall immediately be coordinated for proper disposal with the Environmental Health and Safety office.

5.3.9 Alcohol and Drugs: The use of alcoholic beverages and illegal drugs by the Contractor employees while on duty is strictly forbidden. The Contractor shall immediately remove any employee who is under the influence of alcohol and drugs.

5.3.10 Smoking: Smoking cigarettes, electronic cigarettes, or use of any tobacco product (chewing tobacco, snuff, dipping tobacco, etc.) can only be used in official, marked, designated tobacco areas.

5.3.11 Cell Phone use on the pool deck and on lifeguard stands is strictly prohibited. Use of phones is allowed in the pool office.

5.3.12 Eating and drinking on the pool deck and lifeguard stands is strictly prohibited.

Lifeguards may use the office and pavilion area for meals and breaks.

5.3.13 Removal of Contractor Employees: All personnel employed by the Contractor in the performance of this contract or any representative of the Contractor entering the Government installation, shall abide by all security regulations of the installation. The Government reserves the right to direct the removal of an employee for misconduct or security reasons. This action does not relieve the Contractor from total performance of the contract tasks specified herein

5.3.14 Preventing Accidents: The most important responsibility of the Contractor is to prevent accidents. This is the primary objective for enforcing all rules and regulations. Prevention of accidents is accomplished effectively through continuing education of lifeguards and patrons. All rules and regulations shall be thoroughly explained and understood so that lifeguards can interpret and enforce them. Rules and regulations are necessary and shall be presented positively.

5.3.15 Rule Infractions: Methods of dealing with rule infractions are a concern for managers and lifeguards. Some patrons may misunderstand our intentions in enforcing rules, and may become offended. The supervisor, if challenged, must show the patron the posted USCG MWR Operating Instruction. Immediately notify the COR of any problems.

5.4 INSPECTION:

5.4.1 Inspection Service. The Contractor shall provide and maintain an inspection system acceptable to the Government covering the cleanliness, sanitation, and training certification of lifeguards as required under this contract.

5.4.2 Inspection and Testing. The Government has the right to inspect and test all services called for by the contract, to the extent practical, at all times and places during the term of the contract.

5.4.3 Nonconformance with Contract Requirements. If any of the services do not conform to the contract requirements, the Government may require the Contractor to re-perform the services in conformity with the contract requirements, at no extra expense to the Government.

5.5 DEDUCTIONS FOR POOL CLOSURES.

5.5.1 The pool shall remain open and operational in accordance with the work schedule set forth within this PWS.

5.5.2 Pool closures due to the Contractor’s negligence, lack of performance, or safety violations will be at the Contractor’s expense. Any number of days services are not rendered shall be deducted from Contractor’s invoice on a pro-rated basis.

5.6 CONTRACTOR FURNISHED PROPERTY.

5.6.1 The Contractor shall ensure all Government furnished equipment is utilized as intended by the manufacturer.

5.6.2 Uniforms. The Contractor shall provide lifeguard uniforms. Lifeguard employees shall either wear a Red Lifeguard swimsuit and/or Red Lifeguard T-shirt. The word “LIFEGUARD” must be clearly identifiable.

5.6.3 The Contractor shall provide all OSHA required Personal Protective Equipment and training.

5.6.4 All supplies needed for cleaning, sanitation and otherwise maintaining swimming pools shall be furnished by the Government. The Contractor shall furnish at their own expense, uniforms and materials required for outfitting lifeguards for the efficient operation of the activity.

5.6.5 The Contractor shall be authorized, at their own expense, to acquire items to support their staff including, but not limited to, umbrellas, chairs, and food/water. Any comfort or structural items must be pre-approved by the COR, as it must blend in with the pool environment.

5.7 GOVERNMENT-FURNISHED PROPERTY / SERVICES.

5.7.1 The Government shall furnish sufficient quantity of storage space and utilities (including water and electrical) needed for the Contractor to fulfill their contractual obligations. The Government will furnish fund-owned equipment, furniture, and fixtures. The Contractor is responsible to properly install the Government furnished equipment, furniture, and fixtures.

Workmanship and required material for job shall be subject to approval in advance by the COR.

All supplies needed for cleaning, sanitation and otherwise maintaining swimming pools shall be furnished by the Government.

5.7.1 The Government shall provide a 24-hour notice to the Contractor, whenever possible, when pool services are not needed due to unexpected closures of the pool. Closure of the pool may be the result of, but not limited to: facility renovations or repairs, or the need for super-chlorination due to scheduled maintenance or poor pool management. Notification for scheduled closures will be provided to the Contractor at least one week prior to closure when possible. In the event of an emergency closure of the facility, 24-hour notice might not be obtainable. The Government will provide the Contractor with as much notice as feasible if an unanticipated event occurs.

5.7.2 The Government shall provide a phone in the swimming area. In cases of emergencies, emergency phone numbers, security, medical, and fire protection can be reached dialing 911.

Swimmers may use the phone in emergency situations.

5.7.3 The Government will evaluate the Contractor’s performance monthly, at a minimum.

However, the Government reserves the right to evaluate the Contractor’s performance more frequently, as required. During these inspections, the Government will evaluate and consider the Contractor’s performance in relation to the performance requirements and objectives as set forth in the PWS. In addition, the Government will also receive and investigate any complaints received from pool users. The Contractor will be responsible for initially validating customer complaints. However, the Government representative shall make the final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

5.7.4 The Government will retain physical control over facilities and Government furnished equipment not issued to the Contractor. The Contractor assumes responsibility for equipment that is under their control and is damaged through neglect or misuse of the Contractor or the Contractor’s employees. Authorized sanitation and civil engineer inspection teams shall inspect premises for sanitation and pool chemical application requirements during the duration of this contract. Inspections will be performed in a manner that will not unduly interfere with the Contractor’s operation. Acceptance of the Contractor’s quality of service will be determined by the COR in accordance with terms and conditions described herein.

5.8 SECURITY REQUIREMENTS.

5.8.1 The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be stored securely.

5.8.2 The Contractor shall establish and implement methods of making sure all keys and key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. Keys issued to the Contractor by the Government shall not be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys or key cards to the

KO.

5.8.3 In the event keys (other than master keys) are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock(s)s; however, the Government has the option to re-key or replace the affected lock(s). When the re-keying or replacement of locks is performed by the Government, the total cost of re-keying or the replacement of the lock(s) shall be deducted from the monthly payment due the Contractor at the KO’s discretion. In the event a master key is lost or duplicated, all locks and keys for that system will be replaced by the Government and the total cost deducted from the monthly payment due to the Contractor at the KO’s discretion.

5.8.4 All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression to the public that they are Government officials. They shall also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. The Contractor shall provide a list of employees’ names and information for base access and clearance. The USCG will furnish individual photo ID or passes to the Contractor and its employees in accordance with USCG Regulations. Each vehicle, for which a pass is requested, shall meet the established USCG requirements (e.g., safety, insurance, and etc.

for issuance). Should security conditions warrant such, the USCG will request passes to be returned.

5.8.5 GATE CONTROL. Unscheduled gate closures by Security Forces may occur at any time and personnel entering or exiting the installation may experience a delay. All vehicles shall be subject to a search pursuant to base regulations. The award of this contract does not create a right to access any military installation. Violation of installation regulations may result in the termination of privileges to enter military installation(s).

6.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS).

6.1 This PRS implements a Performance-Based Service Contracts, and identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government will conduct inspections of this nature at least quarterly, but reserves the right to do inspections more frequently if it deems it to be necessary.

6.1.1 Lists the performance objectives for the required service that the Government will surveil.

6.1.2 The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Inspection of Services” and “Default”.

6.1.3 The Government reserves the right to use any type or combination of lawful surveillance means, throughout the life of the contract, to ensure the contract is being successfully and safely performed.

6.1.4 Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance is the preferred method of correcting any unacceptable performance. The Contractor shall provide the Government a written response why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future. The Contractor will have 24 hours to provide the written response to the KO from the time the Contractor received notification (written or oral) from the KO or COR that a performance objective or requirement has not been met.

6.2 PERFORMANCE OBJECTIVES:

Performance Objective Life Guard Services

Performance Objective Performance Threshold

Method of Surveillance

Two lifeguards on duty per shift, at least one lifeguard monitoring pool area at all times

100% Random Sampling

Pool area, showers and furniture clean of debris and organized

95% Random Sampling

All lifesaving devices are serviceable, visible, and readily accessible

100% Random Sampling

Pool hours maintained (opened/closed promptly)

95% Random Sampling

Performance Objective Preventative Maintenance Services

Performance Objective Acceptable

Range Performance Threshold

Monitoring Frequency

Method of Surveillance

Bromine 702-7.8ppm 100% Every 2 hours Random Sampling

Monitor pH and Chlorine levels every hour pool is open

7.2-7.8 95% Every 2 hours Random Sampling

Total Alkalinity 90-110ppm 100% Once Per Week Random Sampling

Calcium Hardness 200-250ppm 100% Every 2 weeks Random Sampling

Total Dissolved Solids 100% Every 2 weeks Random Sampling

Clarity

Full view of pool drains located in the deep end.

95% Daily Random Sampling

Temperature Maximum Temp 84

100% Every 2 hours Random Sampling

Algae

No visible algae when open to swimmers

100% Continuous Random Sampling

Combined Chlorine 0.0 0.2ppm 100% Every hour Random Sampling

Calcium Hardness 200-250ppm 100% Every 2 weeks Random Sampling

Total Dissolved Solids 100% Every 2 weeks Random Sampling

All Types of Filters

Operating according to

Manufacturer’s Specifications

100% Weekly Random Sampling

Inspect All Proportioning Pumps

Operating according to

Manufacturer’s Specifications

100% Once a month Random Sampling

Inspect All Tanks Manufacturer’s Specifications

100% Once a month Random Sampling

All Electrical Controls

Operating according to

Manufacturer’s Specifications

100% Once a month Random Sampling

Backwash Sand Filter

Operating according to

Manufacturer’s Specifications

100% Every 2 Weeks Random Sampling

7.0 QUALITY CONTROL PLAN:

7.1 The Contractor must develop and maintain a quality control program to ensure systematic inspection of the services provided. The quality control program shall be in accordance with Coast Guard regulations listed in this PWS, and other commonly accepted commercial practices.

The Contractor shall implement procedures to identify and prevent defective services from reoccurring. As part of the quality control program, the Contractor shall identify an employee who will function as a Quality Control Inspector to the KO and COR. This individual must be appointed in writing and be available at all times during the hours of operation specified in this PWS. The Contractor shall notify KO or COR immediately if a new Quality Control Inspector is to be appointed. The COR will notify the Quality Control Inspector when there are customer complaints. The Contractor will have 24 hours from the time the Contractor has received notification (written or oral) from the KO or COR to provide recommendations for addressing any complaint. The Contractor will provide the recommendation to the COR. The KO or COR shall determine a solution based on the recommendations. The quality control plan must be approved by the KO and COR. The Contractor must keep a detailed log to prove that they are complying with the quality control plan. The Contractor must make the log available to the Government to inspect upon the Government’s request. At a minimum, the plan should address the performance objectives listed in the Performance Requirements Summary, as well as the following:

-Pool closure due to lightning, thunder, other inclement weather, power outage, and insufficient pH or chlorine levels.

-Temperature. The temperature of swimming pool water must never exceed 88°F.

-Daily safety checklist to identify and eliminate hazards.

-Daily pool cleaning checklist and documentation procedures (pool vacuuming, pool scrubbing, skimming, cleaning and sanitizing the pool deck area, and taking out the trash).

-Daily monitoring of hourly pH and chlorine levels.

-Procedures for maintaining water quality (specific pool chemicals, i.e., 65% HTH and pool stabilizer, to be used and established procedures for adding materials to the pool).

-Procedures for ensuring pool safety equipment is being properly maintained and operated.

-Procedures for ensuring pipes, pumps, filters, and other equipment in the pool area are being properly maintained and operated according to manufactures specifications.

-Procedures for replacing pipes, pumps, filters, and other equipment in the pool area as required.

-Documentation procedures (all the above) to validate all checks and procedures have been accomplished.