DRAFT-Attachment_1,_IDIQ_PWS.pdf

Attachment 1

70Z04419R19005000

Attachment 1, IDIQ PWS

DEPARTMENT OF HOMELAND SECURITY (DHS)

PERFORMANCE WORK STATEMENT (PWS)

FOR

ENVIRONMENTAL DATA SERVER (EDS) SUBSCRIPTION SERVICES

AND ENHANCEMENTS

Base Period: January 11, 2020 through January 10, 2025

1. GENERAL

1.1. Background: The Coast Guard’s Command, Control and Communications Engineering Center (C3CEN) develops, builds, fields, trains, and supports advanced electronic command, control, and navigation systems. C3CEN develops Government Off- The-Shelf (GOTS) system components using contracted services to fulfill the mission requirements for Command, Control, Communications, Computers, Intelligence, Surveillance, & Reconnaissance (C4ISR) capabilities. The purpose of Search and Rescue Optimal Planning System (SAROPS) is the creation of Search and Rescue plans in direct support of the core US Coast Guard mission of Search and Rescue (SAR). SAROPS is used 24/7 in every US Coast Guard Sector and District Command Center.

C3CEN uses a technical approach of leveraging existing GOTS and Commercial-Off-The Shelf (COTS) products with standard technologies and environments (e.g., ArcGIS) to create families of interoperable and compatible systems. C3CEN products adhere to enterprise level direction provided by the United States Coast Guard (USCG), Department of Homeland Security (DHS) and Defense Information Systems Agency (DISA). The SAROPS application is written as series of extensions to the ArcGIS geographical information system (GIS) from Environmental Systems Research Institute (ESRI). SAROPS is deployed on a pool of servers positioned throughout the Coast Guard Area of Responsibility (AOR). Operators access SAROPS by use of the remote desktop capability of the standard workstation. Current commercial Environmental Data Server (EDS) subscription provides SAROPS with web services technology to obtain the current/wind data which is required to optimally run search object drift simulations. The Search and Rescue (SAR) Controller identifies the Area Of Interest (AOI) and the EDS then provides a set of candidate wind/current data products for that AOI. SAROPS then transmits AOI and product parameters to the EDS provider and receives resultant wind and current data sufficient to run the drift simulation. These communications are temporary, initiated by SAROPS and terminated by SAROPS after receipt of requested information.

The general nature of the work for enhancements under this contract consists of developing capabilities, which are beyond that which are built within existing capabilities.

Examples of enhancement requests may include, but are not limited to new data elements/products, data analytics, additional data aggregation, smart Area of Interest processing, status monitoring web site for EDS health status information, and Web Mapping Services for alternate methods of product viewing.

2. SCOPE OF WORK

2.1. The Contractor shall furnish the personnel, facilities, equipment, and material, except as otherwise provided herein or in individual orders, necessary to perform the following services:

2.1.1. Subscription services for environmental data services.

2.1.2. Future enhancements and USCG directed changes to the EDS services that will then become part of the EDS subscription.

2.2. The Contractor shall have staff available for any emergency after-hours support on a call-in basis.

2.3. The data retention policy is as follows:

2.3.1. All EDS data will be available on high performance servers/disks for the previous 30 days

2.3.2. All EDS Data will be instantly and seamlessly available for the previous 365 days

– retrieval performance for data requests older than 30 days may be slightly slower

2.3.3. Data requests for data that is older than 1 year will be accessible under a best effort timeline – typically in less than a week.

3. APPLICABLE DOCUMENTS

3.1. Reference Documents: The following documents may be helpful to the Contractor in performing the work described in this document and contract.

3.1.1. National Search and Rescue Manual, U.S. Coast Guard Addendum to the National SAR Supplement (M16130.2D). Available at:

http://www.uscg.mil/hq/cg5/cg534/SAR_Manuals.asp

3.1.2. International Aeronautical and Maritime Search and Rescue Manual. Available at:

(http://www.imo.org/en/OurWork/Safety/RadioCommunicationsAndSearchAndR escue/SearchAndRescue/Pages/IAMSARManual.aspx)

3.1.3. Elements, Modules and Algorithms For Planning Optimal Searches (furnished upon request).

3.1.4. The Theory of Search. Available at:

(http://www.navcen.uscg.gov/pdf/Theory_of_Search.pdf).

3.1.5. SAROPS Job Aid (furnished upon request).

3.1.6. U.S. Coast Guard Cybersecurity Manual, COMDTINST M5500.13 (Series) This document cannot be distributed or disseminated. However, it can be reviewed onsite at C3CEN.

3.1.7. DHS security guidelines for hardening of servers

4. CONTRACTOR PERSONNEL

4.1. Qualified Personnel: The Contractor shall provide qualified personnel to perform all requirements specified in individual task orders within the timeframes specified. All Contractor employees supporting this requirement shall also be citizens of the United States due to Department of Homeland Security information security requirements.

4.1.1. Project Manager: The Project Manager shall at a minimum be available to the COR via telephone, email or in person, as directed by the COR, between the hours of 0730 and 1600 EST, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within three (3) hours of notification. Project Manager shall be available to attend meetings via telephone or virtually as directed by the COR. The Project Manager must have a minimum of 3 years of management experience.

4.1.2. Software Engineer: The Contractor shall provide a contract employee who has a minimum of a BS/BA and a minimum of 5 years of knowledge and experience in the following areas:

4.1.2.1. Environmental Data Server (EDS) including the data source catalog, data format transformation, data normalization, status reporting, web services and archiving.

4.1.2.2. EDS workflow and data that it hosts and serves.

4.1.2.3. Environmental modeling and application development.

4.1.2.4. Vetting new data sources, quality assurance of integrated sources and on-going checks of all data acquired by EDS.

4.1.2.5. High Frequency RADAR.

4.1.2.6. Self-Locating Datum Marker Buoys.

4.1.2.7. Data Aggregation (spatial and temporal).

4.1.2.8. Specialized knowledge and experience in:

4.1.2.8.1. Analysis of oceanic, coastal, river, lake and land resources

4.1.2.8.2. Oceanography

4.1.2.8.3. Geographic information systems (GIS)

4.1.2.8.4. Web-mapping & Web programming

4.1.2.8.5. Operational research

4.1.2.8.6. Geospatial data display

4.2. Key Personnel: These personnel, with special skills in the areas listed, will be identified as key personnel when either the Government or the Contractor consider that their continued availability to the order is necessary for the Contractor to conduct the order within the projected cost and schedule. Before replacing any individual designated as Key by the Government, the Contractor shall notify the Contracting Officer no less than 15 business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced, unless otherwise approved by the Contracting Officer. The Contractor shall not replace Key Contractor personnel without approval from the Contracting Officer.

4.3. Employee Identification: Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times. Contractor employees working on-site at Government facilities shall wear a Government issued identification badge. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent (in meetings, when answering Government telephones, in e-mail messages, etc.) and display the Government issued badge in plain view above the waist at all times.

4.4. Employee Conduct: Contractor’s employees shall comply with all applicable

Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States or the Department of Homeland Security. The Project Manager shall ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

4.5. Removing Employees for Misconduct or Security Reasons: The Government may, at its sole discretion (via the Contracting Officer or the Contracting Officer Representative), direct the Contractor to remove any Contractor employee from DHS facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The

Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

5. OTHER APPLICABLE CONDITIONS

5.1. To be discussed in applicable task orders.

6. SECURITY

6.1. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination.

6.2. Contractor personnel shall read, complete and sign the Department of Homeland Attachment 6, Security Non-Disclosure Agreement – DHS Form 11000-6 (series). This form will be maintained on file by the Contracting Officer or servicing CG Command Security Officer.

6.3. DHS MD 11055 states that waivers to the U.S. citizen requirement may only granted by the Head of the Component or designee with the concurrence of both the DHS CSO and CIO or their designees.

6.4. Contractor’s employees shall comply with all applicable government regulations, policies and procedures, e.g., security, safety, sanitation, and environmental protection when visiting or working at government facilities. The contractor shall ensure contractor employees present a professional appearance at all times and that their conduct shall not bring discredit on the United States, the Department of Homeland Security or the U.S.

Coast Guard. The contractor employee shall not release any government personnel contact information or information concerning official unit business or operations to unauthorized parties.

6.5. The government may, at its sole discretion, direct the contractor to remove any contractor employee from Coast Guard and Department of Homeland Security facilities for misconduct or security reasons. Removal does not relieve the contractor of the responsibility to continue providing the services required in this contract. The government will provide the contractor with an immediate written explanation of the request to remove the employee through the Coast Guard KO.

6.6. All contractor developed processes and procedures, and other forms of intellectual property developed under this contract shall be considered government property.

6.7. All documents, records, reports and correspondence generated under this contract by the contractor employee are the property of the U.S. government. Any disposal or destruction of such material must be pre-approved by the COR.

6.8. The government is the only source for media release information. The contractor employee shall not provide any government-related information to the media and shall refer all queries to the COR or KO.

7. PERIOD OF PERFORMANCE

7.1. The term of this contract is a one year (1) base ordering period with four (4) one year follow-on periods. Task orders may be issued at any time during the base period. The performance periods will be specified in the task orders and may include option periods.

8. PLACE OF PERFORMANCE

8.1. The primary place of performance will be the Contractor’s facilities.

9. HOURS OF OPERATION

9.1. The Contractor shall at a minimum be available to the COR via telephone or email between the hours of 0900 and 1500 EST, Monday through Friday.

10. TRAVEL

10.1. Contractor travel shall not be required for this requirement.

11. DELIVERABLES

11.1. The individual task orders will specify deliverable details.

12. INTELLECTUAL PROPERTY

12.1. All Contractor developed processes and procedures and other forms of intellectual property first developed during this contract shall be Government property. All documents, records, reports and correspondence generated under this contract by the contractor employee are the property of the U.S. government. Any disposal or destruction of such material must be pre-approved by the COR.

13. PROTECTION OF INFORMATION

13.1. Contractor may have access to information protected under the Privacy Act under this PWS. The Contractor shall ensure that all Contractor personnel having access to business or procurement sensitive information sign a non-disclosure agreement (DHS Form 11000-6).

13.2. DHS Enterprise Architecture Compliance: All solutions and services shall meet DHS and USCG Enterprise Architecture policies, standards, and procedures. Specifically, the contractor shall comply with the following Homeland Security Enterprise Architecture (HLS EA) and Coast Guard Enterprise Architecture (CGEA) requirements:

13.3. All developed solutions and requirements shall be compliant with the HLS EA and

CGEA.

13.4. All IT hardware or software shall be compliant with the HLS EA Technical Reference Model (TRM) Standards and Products Profile.

13.5. Description information for all data assets, information exchanges and data standards, whether adopted or developed, shall be submitted to the DHS Enterprise Data Management Office (EDMO) for review and insertion into the DHS Data Reference Model and Enterprise Architecture Information Repository.

13.6. Development of data assets, information exchanges and data standards will comply with the DHS Data Management Policy MD 103-01 and all data-related artifacts will be developed and validated according to DHS data management architectural guidelines.

13.7. Applicability of Internet Protocol Version 6 (IPv6) to DHS-related components

(networks, infrastructure, and applications) specific to individual acquisitions shall be in accordance with the DHS Enterprise Architecture (per OMB Memorandum M-05-22, August 2, 2005) regardless of whether the acquisition is for modification, upgrade, or replacement. All EA-related component acquisitions shall be IPv6 compliant as defined in the U.S. Government Version 6 (USGv6) Profile National Institute of Standards and Technology (NIST) Special Publication 500-267) and the corresponding declarations of conformance defined in the USGv6 Test Program.

13.8. DHS Geospatial Information System Compliance: All geospatial implementations shall comply with the policies and requirements set forth for the DHS Geospatial Information Infrastructure (GII). This shall include submission to the Enterprise Architecture Board, or their designee, for review and approval of insertion of hardware, software services, appliances and/or structural metadata into the Homeland Security Enterprise Architecture (HLSEA).

14. HARDWARE & SOFTWARE

14.1. All hardware, software and services provided under this contract must be compliant with DHS 4300A DHS Sensitive System Policy and the DHS 4300A Sensitive Systems Handbook.

15. SECURITY REVIEW

15.1. The Government may elect to conduct periodic reviews to ensure that the security requirements contained in this contract are being implemented and enforced. The Contractor shall afford DHS, including the organization of the DHS Office of the Chief Information Officer, the Office of the Inspector General, authorized Contracting Officer’s Technical Representative (COR), and other government oversight organizations, access to the Contractor’s facilities, installations, operations, documentation, databases and personnel used in the performance of this contract. The Contractor will contact the DHS Chief Information Security Officer to coordinate and participate in the review and inspection activity of government oversight organizations external to the DHS. Access shall be provided to the extent necessary for the government to carry out a program of inspection, investigation, and audit to safeguard against threats and hazards to the integrity, availability and confidentiality of DHS data or the function of computer systems operated on behalf of DHS, and to preserve evidence of computer crime.

16. GOVERNMENT TERMS & DEFINITIONS

16.1. AOI – Area of Interest, the area bounding a SAR Case being planned

16.2. ArcGIS – COTS GIS product developed and distributed by ESRI

16.3. C3CEN – Command, Control, and Communications Engineering Center

16.4. C4ISR – Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance

16.5. COR – Contracting Officer’s Representative

16.6. COTS – Commercial Off-The-Shelf

16.7. DHS – Department of Homeland Security

16.8. EDS – Environmental Data Server

16.9. ESRI – Environmental Services Research Institute

16.10. GIS – Geographical Information System, product for displaying/managing geographic data on computer

16.11. GOTS – Government Off-The-Shelf

16.12. PWS – Performance Work Statement

16.13. SAR – Search and Rescue

16.14. SAROPS – Search and Rescue Optimal Planning System, used by the Coast Guard to conduct Search Planning

17. GOVERNMENT FURNISHED RESOURCES

17.1. The Government will not furnish any resources to the Contractor in support of this contract.

18. CONTRACTOR FURNISHED PROPERTY

18.1. The Contractor shall furnish all facilities, materials, equipment to include personal computer laptops and cellular phones and services necessary to fulfill the requirements of this contract, except for the Government Furnished Resources specified in this PWS.

19. GOVERNMENT ACCEPTANCE PERIOD

19.1. The COR will review deliverables prior to acceptance and provide the contractor with an e-mail that provides documented reasons for any non-acceptance.

19.2. The COR will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. In the event of a rejected deliverable, the Contractor will be notified in writing by the COR of the specific reasons for rejection.

19.3. The COR will have 15 business days to review deliverables and make comments. The

Contractor shall have 15 business days to make corrections and redeliver.

19.4. All other review times and schedules for deliverables shall be agreed upon by the parties based on the final approved Project Plan. The Contractor shall be responsible for timely delivery to Government personnel in the agreed upon review chain, at each stage of the review. The Contractor shall work with personnel reviewing the deliverables to assure that the established schedule is maintained.

20. TRANSITIONS

20.1. The services covered under this contract are vital to the USCG mission and must be maintained without interruption, both at the commencement and the expiration of this contract. Keeping SAROPS operational is a critical concern during all times including the transition of activities from an incumbent staff to the succeeding Contractor. The Contractor recognizes that the services prescribed under any resulting contract are vital to the Government and must be continued without interruption and that, upon contract expiration, a successor, either the Government or another contractor, may continue to provide these services. To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have fully qualified personnel on board, during the phase in and phase out periods. During the phase in period, the Contractor shall cement familiarity and understanding with performance requirements in order to commence full performance of services on the contract start date.

20.2. Phase-In. At the phase-in of this contract, the Contractor shall cooperate with the incumbent Contractor to ensure a smooth transition. The period may overlap for no more than 90 days to allow for orderly and systematic transfer of equipment and maintenance data.

20.3. Phase-Out. At the phase-out of this contract, the Contractor shall cooperate with the follow-on Contractor to ensure a smooth transition to replacement services when the contract ends. The contract period will overlap for no more than 90 days to allow for orderly and systematic transfer of equipment and maintenance data. The Contractor shall develop and prepare documentation to transfer GFE and property to the follow-on Contractor as defined in the Task Order.

20.4. Transition Activities: The Contractor shall turn over all documentation, records, and electronic files required for continuation of support and maintenance services. No documentation shall be discarded or destroyed without written authorization from the KO. The Incumbent shall coordinate with the follow-on Contractor and designated Government representative to accomplish a joint inventory of all documentation and material being transferred or returned to the Government.

21. POST AWARD CONFERENCE

21.1. The individual task orders will specify details for the Post Award Conference.

22. TERMS AND CONDITIONS

22.1. This is an Indefinite Delivery Indefinite Quantity (IDIQ) Contract.

22.2. The Period of Performance (POP) shall be for 60 months from date of contract award.

22.3. The IDIQ Contracting Officer (KO) is Ms. Heather Wastella. Contact information for

Ms. Wastella is (757) 686-6822 or Heather.M.Wastella@uscg.mil.