FBORFQSOO19449PCZ445.docx

Service Maintenance Agreement for Electronic Access Control Equipment at C3CEN Statement of Objectives

Purpose: The U.S. Coast Guard Command, Control and Communications Engineering Center (C3CEN) has a need to establish an annual service maintenance contract for its DSX electronic access control and ancillary equipment.

Scope: The offeror is to provide technician labor and DSX Inc. brand parts to keep C3CEN's electronic access control equipment operational. The service includes regular work hours and after hours emergency support coverage with established caps on annual labor and parts.

Period of performance:

C3CEN intends to use these services for the following base and option periods:

• Base Year: 15 July 2019 through 14 July 2020

• Option Year One: 15 July 2020-14 July 2021

• Option Year Two: 15 July 2021-14 July 2022

• Option Year Three: 15 July 2022 - 14 July 2023

• Option Year Four: 15 July 2023-14 July 2024 Note: Above periods are subject to change based on actual award date by the government contracting officer.

Place of Performance will be the C3CEN campus at 4000 Coast Guard Blvd, Portsmouth, VA 23703. Service call requests will be made by the Contracting Officer's Representative (COR) or designated technical representative.

Performance objectives and constraints

Objectives

1. Provide DSX Inc. certified and experienced technician labor capable of troubleshooting, repairing, and replacing faulty parts related to the unit's electronic access control equipment.

2. Provide same day response for emergency support calls and two day response or sooner for routine support calls. Emergency support calls involve casualties affecting external perimeter doors of buildings and designated restricted areas.

Constraints

1. Offeror must be a current, authorized dealer for DSX Inc. equipment that operates in the Hampton Roads region and can provide a timely response to service requests.

2. Offeror’s technicians must be DSX Inc. trained and certified, and have 10 or more years of experience in repairing DSX Inc. access control equipment.

Section 508 Compliance: Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) (codified at 29 U.S.C. § 794d) requires that when Federal agencies develop, procure, maintain, or use information and communications technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public with disabilities must be afforded access to and use of information and data comparable to that of Federal employees and members of the public without disabilities.

1. All products, platforms and services delivered as part of this work statement that, by definition, are deemed ICT or that contain ICT shall conform to the revised regulatory implementation of Section 508 Standards, which are located at 36 C.F.R. § 1194.1 & Apps. A, C & D, and available at https://www.gpo.gov/fdsys/pkg/CFR-2017-title36-vol3/pdf/CFR-2017-title36-vol3-part1194.pdf. In the revised regulation, ICT replaced the term electronic and information technology (EIT) used in the original 508 standards.

Item that contains Information and Communications Technology (ICT): Service of Electronic Access System Applicable Exception: N/A Authorization #: N/A Applicable Functional Performance Criteria: All functional performance criteria in Chapter 3 apply to when using an alternative design or technology that results to achieve substantially equivalent or greater accessibility and usability by individuals with disabilities than would be provided by conformance to one or more of the requirements in Chapters 4 and 5 of the Revised 508 Standards, or when Chapters 4 or 5 do not address one or more functions of ICT.

Applicable 508 requirements for electronic content features and components (including Electronic reports): Does not apply Applicable 508 requirements for software features and components (including Web, desktop, server, mobile client applications): All requirements in Chapter 5 apply, including all WCAG Level AA Success Criteria, 502 Interoperability with Assistive Technology, 503 Application Applicable 508 requirements for hardware features and components (including Computers & laptops; Peripheral Equipment (ex. keyboards)): All requirements in Chapter 4 apply Applicable 508 requirements for support services and documentation: All requirements in Chapter 6 apply

2. When providing maintenance upgrades, substitutions, and replacements to ICT, the contractor shall not reduce the original ICT’s level of Section 508 conformance prior to upgrade, substitution or replacement. The agency reserves the right to request an Accessibility Conformance Report (ACR) for proposed substitutions and replacements prior to acceptance. The ACR should be created using the on the Voluntary Product Accessibility Template Version 2.2 508 (or later). The template can be located at https://www.itic.org/policy/accessibility/vpat

3. When developing or modifying ICT for the government, the contractor shall ensure the ICT fully conforms to the applicable Section 508 Standards. When modifying a commercially available or government-owned ICT, the contractor shall not reduce the original ICT Item’s level of Section 508 conformance.

4. When developing or modifying ICT that are delivered in an electronic Microsoft Office or Adobe PDF format, the contractor shall demonstrate conformance by providing Section 508 test results based on the Accessible Electronic Documents – Community of Practice (AED COP) Harmonized Testing Guidance at https://www.dhs.gov/compliance-test-processes.

5. Contractor personnel shall possess the knowledge, skills and abilities necessary to address the applicable revised Section 508 Standards for each ICT.

6. Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the Contracting Officer and a determination will be made according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated January 29, 2016 and DHS Instruction 139-05-001, Managing the Accessible Systems and Technology Program, dated January 11, 2017.

7. Where ICT conforming to one or more requirements in the Revised 508 Standards is not commercially available, the agency shall procure the ICT that best meets the Revised 508 Standards consistent with the agency’s business needs, in accordance with 36 CFR E202.7. Any selection of a product or service that meets less accessibility standards due to a significant difficulty or expense shall only be permitted under an undue burden claim and requires authorization from the DHS Office of Accessible Systems and Technology (OAST) according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated January 29, 2016 and DHS Instruction 139-05-001, Managing the Accessible Systems and Technology Program, dated January 11, 2017 and 36 CFR E202.6.

Caps on parts and labor For cost control purposes, offerors should consider the following factors when preparing their proposals:

1. Based on repair history, the total retail cost of all DSX Inc. brand controller panel and power supply components expected to be replaced in a given service year is capped at $10,000.

2. The total hours of technical labor during normal business hours in a given service year is capped at 80 hours.

3. The total hours of technical labor after normal business hours in a given service year is capped at 10 hours.

Government furnished equipment: The government will furnish to the contractor the following non-DSX Inc. components when necessary to complete maintenance and repairs under this service agreement:

• Magnetic locks

• Z brackets

• Batteries

• Proximity readers

• Door contacts

• Request to exit switches (button & motion type)

• Sirens The contractor is expected to provide all other miscellaneous electrical supplies, consumables, e.g., panel wire, wire ties, wire nuts, splice connectors, etc., and tools needed to complete work.

On-site inspection of work to be done

C3CEN will provide an opportunity to survey the work to be done in advance of submitting a proposal.

Security requirements This is a service maintenance contract to support the unit's DSX electronic access control and ancillary equipment in classified and unclassified spaces at C3CEN. Specific requirements regarding access to classified restricted areas are detailed in this security section.

Contractor employee access to classified restricted areas and sensitive but unclassified (for-official-use-only) information is required. Key personnel delivering services must hold US citizenship and will be required to possess or obtain, at a minimum, a valid national security clearance at the SECRET level.

Classified level access is required to perform on-site maintenance and repair services of access control equipment located within classified restricted areas at C3CEN. Although the equipment being serviced is unclassified, access to classified information cannot be precluded by escorting personnel due to the nature of operations in these restricted areas. The contractor is not expected to generate classified material in connection with this contract. There is no requirement for the contractor to process or store classified information at company owned facilities.

Persons determined by the KO and COR to be a substantial risk to U.S. national security interests will not be employed under this contract. Contractor employees must maintain their security clearance eligibility for the duration of this contract/task order.

The offeror selected for contract award shall be sponsored by the offeree for a Facility Security Clearance (FCL) issued by the Defense Security Service (DSS) if it does not already hold one.

Contractor personnel shall read, complete and sign the Department of Homeland Security Non-Disclosure Agreement - DHS F01m 11000-6 (series). This form will be maintained on file by the Contracting Officer or servicing CG Command Security Officer.

DHS MD 11055 states that waivers to the U.S. citizen requirement may only granted by the Head of the Component or designee with the concurrence of both the DHS CSO and CIO or their designees.

The contractor's facility security officer (FSO) shall provide a visit authorization letter (VAL) to the place of performance at least five business days in advance of commencing work. All requests shall contain the information required by the National Industrial Security Program Operating Manual (NISPOM), DOD 5220.22-M, and shall not exceed the completion date of the contract or a 12 month period, whichever is shorter. Additionally, the VAL shall note the applicable government COR responsible for coordinating the visit so that the host location can verify "Need-To-Know," as necessary.

Contractor employees working on-site at government facilities shall wear a government issued identification badge. All contractor employees shall identify themselves as contractors when their status is not readily apparent and display the government issued badge in plain view, on front and above the waist at all times. All contractor employees working on-site shall be required to complete a security arrival brief upon check-in.

All contractor personnel requiring routine (1) unescorted logon access to a DRS/CG Computer Information System, (2) unescorted access to CG controlled classified material, (3) unescorted access to federal facilities, or (4) requiring Public Key Infrastructure (PKI) authentication to perform their required duties under this contract/task order shall be issued a Common Access Card (CAC). A completed background investigation (BI) with favorable adjudication must be completed in order for a CAC to be issued. For persons without a completed BI, a BI must have been initiated.

Contractor or subcontractor employees who are declined a CAC via Trusted Associate Sponsorship System (TASS) are ineligible to perform work that requires a CAC under this contract/task order.

When an employee with a CAC is no longer performing work under this contract/task order, the employee must surrender the CAC to the COR or the company project manager on the same day the employee stops working. Additionally, the COR will immediately advise the servicing Command Security Officer of the sponsoring unit. In all cases, the CAC shall be delivered to the COR no more than five business days following the departure of the employee.

Contractor's employees shall comply with all applicable government regulations, policies and procedures, e.g., security, safety, sanitation, and environmental protection when visiting or working at government facilities. The contractor shall ensure contractor· employees present a professional appearance at all times and that their conduct shall not bring discredit on the United States, the Department of Homeland Security or the U.S. Coast Guard. The contractor employee shall not release any government personnel contact information or information concerning official unit business or operations to unauthorized parties.

The government may, at its sole discretion, direct the contractor to remove any contractor employee from Coast Guard and Department of Homeland Security facilities for misconduct or security reasons. Removal does not relieve the contractor of the responsibility to continue providing the services required in this contract/task order. The government will provide the contractor with an immediate written explanation of the request to remove the employee through the Coast Guard KO.

The contractor employee shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, the contractor employee shall secure work areas, equipment and materials to prevent loss.

The government is the only source for media release information. The contractor employee shall not provide any government-related information to the media and shall refer all queries to the COR or KO.

The contractor shall ensure that any classified information disclosed to its employees is not further released or made available to other employees, or any other person who does not have appropriate clearance and a need-to-know.

Contractor access to sensitive but unclassified information (SBU) is required under this contract. Contractor employees shall safeguard this info1mation against unauthorized disclosure or dissemination in accordance with DHS MD 11042.1, "Safeguarding SBU/FOUO information." SBU includes information categorized by DHS or other government agencies as: For Official Use Only (FOUO); Official Use Only (OUO); Sensitive Homeland Security Info1mation (SHSI);

Limited Official Use (LOU); Law Enforcement Sensitive (LES); Safeguarding Information (SGI); Unclassified Controlled Nuclear Information (UCNI); and any other identifier used by other government agencies to categorize information as sensitive but unclassified.

The Contractor shall sign a non-disclosure agreement (DHS Form 11000-6). The Contractor shall continue to ensure employees safeguard this information when the new Controlled Unclassified Info1mation (CUI) framework replaces the Sensitive But Unclassified (SBU) categorization.

The contractor shall implement procedures whereby any loss, compromise, or suspected loss or compromise of classified, or sensitive but unclassified, information or material issued under this contract is promptly reported to both the DSS Cognizant Security Office and designated Contracting Officer Representative (COR). The COR shall provide a complete report of the loss to the servicing USCG Command Security Officer and Contracting Officer.

Contractor employees granted access to USCG IT systems shall adhere to CG information system rules and regulations to safeguard government information.

Applicable Documents or References:

The Contractor shall abide by the security requirements contained in the following primary policies and instructions:

1. National Industrial Security Program Operating Manual (NISPOM), DOD 5220.22-M

2. Classified Information Management Program Manual COMDTINST M5510.23 (series)

3. Operations Security (OPSEC) Program, COMDTINST M5510.24 (series)

4. Personnel Security and Suitability Program, COMDTINST M5520.12 (series)

5. Safeguarding Sensitive But Unclassified (FOR OFFICIAL USE ONLY) Information, DHS MD 11042.1

6. Handling of Sensitive Security Information (SSI), DHS MD 11056.1

7. Physical Security & Force Protection Program Manual, COMDTINST M5530.l(series)

8. U.S. Coast Guard Security and Information Assurance Manual, COMDTINST M5500.13 (series)

9. Coast Guard Industrial Security Program, COMDTINST 5520.13 (series)