70Z03822QS0000012 - Attachment 3 - SOW Attachment 1 - QASP.docx

70Z03822QS0000012 Quality Assurance Surveillance Plan SOW Attachment 1

Quality Assurance Surveillance Plan

Aircraft Weight and Balance System

Prepared by:

United States Coast Guard, Aviation Logistics Center, Operations Division 1664 Weeksville Road Building 79 Elizabeth City, NC 27909

1.0 Introduction

This Quality Assurance Surveillance Plan (QASP) sets forth the procedures and guidelines the United States Coast Guard (USCG), Aviation Logistic Center’s (ALC), Engineering Services Division (ESD) will use in ensuring the required performance standards and/or acceptable quality levels (AQL) defined in the Asset Logistics Management Information System (ALMIS) Transformation Performance Work Statement (PWS) are achieved by the Contractor.

1.1 The QASP can be changed during the task order period of performance. It is intended to be a living document that should be revised or modified as circumstances warrant. Either the Contractor or the Government may suggest changes to the QASP. Bilateral changes, via modification to the task order, may be made to the plan at any time during task order performance. Such changes may not entitle the Contractor to equitable adjustments or to any other compensation for performance in a prior period.

2.0 Purpose

The QASP provides the United States Coast Guard (USCG) with the ability to conduct surveillance activities of Contractor performance during the life of the task order. The QASP details how and when Contractor performance will be monitored, evaluated, and documented with regards to the PWS.

2.1 The QASP is intended to accomplish the following:

· Define the role and responsibilities of participating Government officials.

· Define the required Performance Standards/AQL.

· Define the methods of Quality Assurance (QA) Surveillance that will be employed by the Government in assessing the Contractor’s performance.

· Define Contractor reporting requirements.

3.0 Roles and Responsibilities of Government Representatives

3.1 Contracting Officer

The Contracting Officer has full authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government. The Contracting Officer ensures performance of all necessary actions for effective contracting as well as ensures compliance with the terms of the task order and safeguards the interests of the Government in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the task order. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

3.2 Contract Specialist

The Contract Specialist administers all aspects of the task order and will be the Contractor’s primary point of contact for all task order related matters. The Contract Specialist will also be responsible for the day-to-day monitoring of the Contractor’s performance in the area of task order compliance, task order administration, cost control and reviewing the Contracting Officer’s Representative’s (COR) assessment of the Contractor’s performance.

3.3 COR

The COR is the Contractor’s primary point of contact for all technical items related to the task order and is responsible for the administration of this surveillance plan. The COR is responsible for monitoring, assessing, and communicating the technical performance of the Contractor and assisting the Contractor.

4.0 Required Performance Standards/AQL

The Contractor shall provide all services IAW the PWS. The performance standards/AQL are included in the PWS and in section 6.0 of this QASP. The AQL are structured to allow the Contractor to manage how the work is performed.

5.0 Methods of Quality Assurance (QA) Surveillance

5.1 Contractor Performance Assessment Report System (CPARS)

The Government CPARS will be utilized to document Contractor performance during the life of the task order. This report will be generated yearly or more frequently if necessary to document positive or negative performance. These reports will also become part of the electronic database ultimately consolidated under the Federal Awardee Performance and Integrity Information System (FAPIIS) for past performance evaluations for future contracts. The Contractor should understand that these reports will remain in a database for at least three years and will be available to all Government agencies for source selection purposes.

5.1.1 CPARS Evaluation Areas

The CPARS will evaluate the following areas:

· Quality of Product or Service – Assess the Contractor's conformance to task order requirements, specifications and standards of good workmanship (e.g. commonly accepted technical, professional, environmental, or safety and health standards).

· Schedule – Assess the timeliness of the Contractor against the completion of the task order, task orders, milestones, delivery schedules, and administrative requirements (e.g. efforts that contribute to or effect the schedule variance).

· Business Relations – Assess the integration and coordination of all activity needed to execute the task order, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor's history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts.

· Management of Key Personnel – Assess the Contractor's performance in selecting, retaining, supporting, and replacing, when necessary, key personnel.

· Subcontracting (if applicable) – Assesses if the Contractor made a good faith effort to comply with its subcontracting plan consistent with the goals and objectives, reporting and other aspects of the plan.

· Any other important areas unique to the task order or that cannot be captured elsewhere, as deemed necessary by the Contracting Officer.

5.1.2 CPARS Evaluation Ratings

The evaluation ratings in CPARS are as follows:

· Exceptional – Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the task and/or sub-task being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

· Very Good – Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and/or sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

· Satisfactory – Performance meets contractual requirements. The contractual performance of the task and/or sub-task contain some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

· Marginal – Performance does not meet some contractual requirements. The contractual performance of the task and/or sub-task being assessed reflect a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

· Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task and/or sub-task contains a serious problem(s) for which the Contractor’s actions appear or were ineffective.

5.1.3 The top two ratings (Very Good and Exceptional) are only available if the Contractor exceeds the Government requirements at no additional cost to the Government. The COR will identify performance levels that may result in higher evaluation.

5.2 Performance Standards/AQL Surveillance

The COR will utilize one or more of the following methods to monitor the performance standards/AQL:

· Random monitoring – a sampling method in which each unit of the population has an equal chance of being selected. This method is done to determine whether the Contractor’s performance of a particular task for a given period of time meets the performance requirement based on randomly selected samples of the task.

· 100% Inspection –method is an inspection where specific characteristics of every performance unit are examined and tested to determine conformance with requirements.

· Periodic Inspection –Evaluates tasks selected using a methodology other than a 100% or random inspection

5.2.1 The USCG shall use these surveillance techniques to monitor performance and review performance reports furnished by the Contractor to determine whether the performance standards/ AQLs have been met. If the Contractor has not met the minimum requirements, it may be asked to develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels. The Government will make determination regarding incentives based on performance measurement metric data and notify the Contractor of those decisions.

6.0 Performance Requirements Summary (PRS)

The PRS plays an integral role in the administration of the task order. In addition to any applicable inspection clauses or other related terms and conditions contained in the task order, the PRS shall serve as a primary tool for inspection and acceptance of services as facilitated by the COR. Evaluation of the Contractor’s overall performance shall be IAW the performance standards set forth in section 6.2, and will be conducted by the COR. The PRS constitutes a material aspect of the task order and will not be changed or otherwise modified without prior written approval of the Contracting Officer

6.1 Incentive/Disincentive

100% achievement of the AQL established in section 6.2 during each period of performance will result in positive past performance in CPARS. No additional incentives will be authorized for achievement of the AQL. Failure to meet the AQL during a task order period may result in negative past performance rating for quality, schedule, or management in CPARS.

6.1.1 Positive past performance consists of a rating of exceptional, very good, or satisfactory. Negative past performance consists of a rating of marginal or unsatisfactory

6.2 PRS Table

Task

Performance Objective(s)

Incentive / Disincentive

Complete all Required Tasks by the established deadlines.

Note 1: The Contractor will not be penalized for delays caused by the USCG.