3-Statement of Work.pdf

STATEMENT OF WORK

WIRING HARNESS SUPPORT SERVICES

70Z03820QK0000002

Amendment 0003

Wire Harness Support Services

Prepared by:

United States Coast Guard, Aviation Logistics Center, Industrial Operations Division

1664 Weeksville Road Building 78 Elizabeth City, NC 27909

1.0 General

1.1 Background

1.2 Scope

1.2.1 Required Services

1.3 Task Orders

1.4 Contracting Officer’s Representative (COR)

2.0 Applicable Documents

2.1 Government Documents

2.2 Availability of Documents

3.0 Requirements/Tasks

3.1 Wiring Harness Support Services

3.2 Types of Tasking

4.0 Position Requirements

4.1 Primary Tasking

4.2 Personnel Management

4.3 Training

4.4 Minimum Experience

4.5 Contractor Personnel Qualifications

5.0 Position Descriptions

5.1 Production Control

5.1.1 Production Control Position Qualifications

5.2 Materials Handler

5.2.1 Materials Handler Position Qualifications

5.3 Helper

5.3.1 Helper Position Qualifications

5.4 Worker

5.4.1 Worker Position Qualifications

5.5 Mechanic

5.5.1 Mechanic Position Qualifications

6.0 Removal or Replacement of Personnel

6.1 Key Personnel

6.1.1 List of Key Personnel

6.2 Non-Key Personnel

6.2.1 List of Non-Key Personnel

6.3 Removing Contractor Employees for Misconduct/Non-Performance/Security Reasons

6.4 Replacement of Personnel

6.5 Evaluation of Requirements upon Removal of Personnel

6.6 Proposal of Contractor Employees Previously Removed

7.0 Quality

7.1 Contractor Monitor Plan (CMP)

7.2 Contractor’s Quality Control (QC)

7.3. Licenses and Certifications

8.0 Contractor Requirements

8.1 Timekeeping

8.2 Estimates

8.3 Identification of Contractor Employees

8.4 Common Access Cards (CAC)

8.5 Utilizing Electronic Mail (E-mail)

8.6 Employee Conduct

8.7 Intellectual Property

8.8 Conflict of Interest

8.9 Supervision, Direction, or Control

8.9 Compliance with Local Regulations, Instructions, Directives

8.10 Insurance Requirements

8.11 Financial and Criminal Background Checks(s)

8.11.1 Contractor Access

8.11.2 ISS – Contractor Background Checks

8.11.3 Previous Investigations

8.11.4 Initiating New Background Checks

8.11.5 Obtain Fingerprints

8.11.6 Required Forms

8.11.7 Submitting Required Documentation

8.11.8 Final Steps

8.12 RAPIDGate ® Enrollment

9.0 Reports and Meetings

9.1 Material Inspection and Receiving Report (DD-250)

9.2 WIP Reports

9.3 Status Meetings

9.4 Post Award Conference

10.0 Property

10.1 Government Furnished Property

10.2 Discrepancy Reports

10.3 Damage to Contractor Supplies, Materials, Equipment and Property

11.0 Safety

11.1 Requirements

11.2 Safety Plan

11.3 Mishap Notification/Reporting

11.4 Government-Provided Safety Training

11.5 Environmental Hazards

11.6 Environmental Compliance

11.7 Material Storage and Use

11.8 Confined Space Entry-Civilian Contractor Requirements

11.9 Notification of Environmental Spills/Releases

11.10 Tobacco Policy

12.0 Deliverables

13.0 Contract Requirements

13.1 Period of Performance

13.2 Place of Performance

13.3 Work Hours

13.4 Overtime

13.5 Federal Holidays

13.6 Off-Site Contractor Personnel

13.7 Closures and Delays

13.8 Contractor Sponsored Functions

13.9 Government Sponsored Functions

13.10 Inspection and Acceptance Criteria

13.11 Address of Correspondence

13.12 Government Led Investigations

14.0 Invoicing

14.1 Invoicing Instructions

14.2 Invoice Submittal Timelines

14.3 Payment Information

15.0 Transition Plan

15.1 Phase-in

15.2 Phase-out

CONTRACT MONITOR PLAN

1.0 Introduction

2.0 Purpose

3.0 Roles and Responsibilities of Government Representatives

3.1 Contracting Officer

3.2 Contract Specialist

3.3 COR

4.0 Required Performance Standards/AQL

5.0 Methods of Performance Reporting

5.1 Contractor Performance Assessment Report System (CPARS)

6.0 Methods of Quality Assurance (QA)

6.1 Performance Standards/AQL Surveillance

7.0 Performance Requirements Summary (PRS)

7.1 Incentive/Disincentive

TERMS AND CONDITIONS

1.0 General

1.1 Background

The United States Coast Guard (USCG), Aviation Logistics Center (ALC) in Elizabeth City, North Carolina (NC) performs programmed depot maintenance on United States Government aircraft. As a part of this effort, the USCG requires the disassembly, inspection, manufacture, repair, overhaul, test, installation, and modification of electrical wiring harnesses for both aircraft and ground support equipment.

Work occurs both in a shop environment and on the aircraft/support equipment in a hangar environment.

1.2 Scope

The Contractor shall perform Wiring Harness Support Services associated with the Government assets as defined in this Statement of Work (SOW). The Contractor is responsible for the personnel, technical capability and supervision necessary to perform Wiring Harness Support Services required by this contract.

The Government will provide the facility, all equipment, tools, consumable and repairable electrical components used in the disassembly, inspection, manufacture, repair, overhaul, testing, installation, and modification of wiring harnesses and components. The efforts to be accomplished under this contract are scalable in nature to include other tasks and services within scope, as required. All tasks shall be specific to the operation of Government aircraft and/or ALC industrial product lines.

1.2.1 Required Services

The estimated hours required by all positions are as follows:

Skill and Shift

Number of Estimated Hours – Base Period (Note:

hours do not include OT)

Number of Estimated Hours – Option Period One (Note: hours do not include

OT)

Number of Estimated

Hours- Option Period Two (Note:

hours do not include OT)

Production Control Clerk 1,920 1,920 1,920 Materials Handler 1,920 1,920 1,920

Mechanic – 1st Shift 5,760 5,760 5,760 Mechanic – 1st Shift* 1,920 1,920 1,920 Mechanic – 2nd Shift* 1,920 1,920 1,920

Worker – 1st Shift 24,960 24,960 24,960 Worker – 1st Shift* 3,840 3,840 3,840 Worker – 2nd Shift* 3,840 3,840 3,840 Helper – 1st Shift 5,760 5,760 5,760 Helper – 1st Shift* 3,840 3,840 3,840 Helper – 2nd Shift* 1,920 1,920 1,920

1.2.2.1 One (1) Mechanic, two (2) workers, and one (1) helper will be initially assigned to the Medium Range Surveillance (MRS) 2nd shift, if funded. See section 14.4 for additional information on work hours.

1.2.2.2 Position marked with an asterisk (*) may or may not be funded during the base period or any option period of the contract.

1.2.3 The full time equivalent employees in the chart above are the estimated hours required to meet the USCG’s requirements and are subject to change. The USCG will continuously monitor its needs to ensure the proper number of positions and mix of skills are being acquired. In the event that the USCG requires changes to either the skill mix or the estimated labor hours, the Contracting Officer will notify the Contractor and negotiate the changes.

1.2.3.1 The Contractor shall fill the positions using the procedures specified for replacement of personnel in section 6.4.

1.3 Task Orders

The USCG anticipates issuance of task orders to fund the specified services.

1.4 Contracting Officer’s Representative (COR)

The COR is responsible for the technical administration of the contract and is the technical liaison with the Contractor. The COR is not authorized to change the scope of work or specifications as stated in the contract, to make any commitments or otherwise obligate the Government or authorize any changes which affect the contract price, delivery schedule, period of performance or other terms or conditions.

1.4.1 The Contracting Officer is the only individual who can legally commit or obligate the Government for the expenditure of public funds. Technical administration of this contract shall not be construed to authorize revision of the terms and conditions of this contract. Any such revision shall be authorized in writing by the Contracting Officer.

1.4.2 An alternate COR may also be appointed to this contract. In the absence of the primary COR, all responsibilities and functions assigned to the COR shall be the responsibility of the alternate COR.

1.4.3 The Contracting Officer will provide a copy of the Contracting Officer’s Representative (COR) Appointment Letter to the Contractor within ten (10) days of contract award. The Contractor will be notified in writing by the Contracting Officer within ten (10) days of any COR personnel changes.

2.0 Applicable Documents

2.1 Government Documents

The following documents provide specifications, standards, or guidelines that must be complied with in order to meet the requirements of this contract:

Aeronautical Engineering Maintenance Management Manual, COMDTINST M13020.1 (series).

Aeronautical Engineering Maintenance Management Process Guide, Coast Guard Technical Order

(CGTO) PG 85-00-110-A.

Parts Manufacture, ALC Instruction 13020.10 (series).

Aircraft Electric and Electronic Wiring, Naval Air (NAVAIR) 01-1A-505-4 Consumable Materials and Equipment for Aircraft and Avionics, NAVAIR 01-1A-509-4 Wiring Integrity Program Process Guide, CGTO PG-85-00-210-A

Aircraft Wiring Configuration and Control Management (AWCCM), CGTO PG-85-00-720-A ALC Engineering Specifications Aeronautical Engineering Corrosion Control Program Process Guide, CGTO PG 85-00-60-A Aviation Protective Caps on Electrical Connectors for Shipping, ALCINST 4610.1 (series) Aviation Tool Control Program, ALCINST 13600.1 (series) Aviation Logistics Center Foreign Object Damage (FOD) Prevention Program, ALCINST 13020.8

(series) ALC Artisan Stamp Program, ALCINST 4855.3 (series) Aircraft Quality Inspection Program, ALCINST 4855.2 (series) USCG ALC Supply Policy and Procedures Manual, ALCINST M4400.19 (series) Routing Tag Process, ALCINST 13023.3 (series) Service Request Responsibilities and Procedures, ALCINST 13020.11 (series) Contract Aviation Maintenance Process Guide, CGTO PG 85 00 140-A Supply Item Change Request, ALCINST 5213.1 (series) Technical Publication Support, ALCINST 13020.13 (series) CG-22 Process Guide/User’s Manual, CGTO PG 85-00-20-A Safety and Occupational Health Program Manual, ALCINST M5100.48C General (GEN) 13620.01 Automatic Circuit Analysis Test Systems (ACATS)

2.2 Availability of Documents

The documents listed in section 2.1 refer to various documents that could be utilized throughout task order performance and will not be provided with the solicitation. Before obtaining copies of these documents, Contractors shall be registered in the Defense Logistics Agency’s Joint Certification Program. More information on this certification can be found at http://www.dlis.dla.mil/jcp/Default.aspx. After ensuring registration, the Contractor shall complete DHS Form 11000-6, Sensitive but Unclassified Information Non-Disclosure Agreement and return with a written request to Christy.H.McKethan@uscg.mil.

2.2.1 The USCG will only release these documents to United States businesses that have followed the above procedures. The documents will not be released to any foreign entity. If the U.S. business plans to release these documents to any foreign entity, they must first provide the USCG with a copy of a valid Technical Assistance Agreement (TAA) and DSP-5 authorizing release to that entity.

3.0 Requirements/Tasks

3.1 Wiring Harness Support Services

The Contractor shall provide the personnel, technical capability, supervision and non-personal services necessary to perform wiring harness support services on aircraft and ground support equipment including, but not limited to communication, search, detection, navigation and related electrical systems and associated support equipment. The services shall include all capabilities required to disassemble, inspect, manufacture, repair, overhaul, test, install, and modify aircraft and support equipment electrical wiring harnesses and subassemblies. The tasking performed by Contractors under this contract will be assigned and documented within the Web Center Content (WCC), Asset Materiel Management Information System (AMMIS) and Asset Logistics Management Information System (ALMIS).

3.2 Types of Tasking

The types of tasking required by the contract consist of, but are not limited to, the following:

Program Depot Maintenance (PDM): Reoccurring work orders that are returned directly back to aircraft. Specific tasking is called out on the routing tag with references to appropriate technical orders.

Service Requests (SR): Non-reoccurring work orders that may be returned directly to aircraft/support equipment, physically performed on aircraft/support equipment, or returned to the warehouse for stock. All prototype/reverse engineering/revisioning efforts are SRs and involve the development/revision of a technical data package.

6000/8000/9000-series: Reoccurring work orders that are returned to the warehouse for stock.

6000-series work orders are for repairs and 8000/9000-series work orders are for manufacture.

Specific tasking is called out on the routing tag with references to appropriate technical orders.

3.2.1 Work orders may consist of major components and/or aircraft piece parts that are in a Non-Ready for Issue (NRFI) status and require disassembly, inspection, manufacture, repair, overhaul, testing, installation, and/or modification. When the process is complete, the item is returned to the ALC warehouse or aircraft/support equipment in a Ready for Issue (RFI) status.

4.0 Position Requirements

4.1 Primary Tasking

The Contractor shall provide the personnel required to complete the Wiring Harness Support Services. The duties required for each position are listed in section 5.0. When all aspects of the primary tasking have been completed, and prior to the start of another project, the Contractor employees may be required to perform other Production Control, Worker, Helper, Mechanic, and Material Handler duties throughout ALC commensurate with their skill level.

4.2 Personnel Management

The Contractor shall accomplish the assigned work by employing and utilizing qualified personnel with the appropriate combination of education, training, and experience, as defined in the position descriptions. The Contractor shall be responsible for the employment, training, guidance, and supervision of qualified personnel to accomplish the contracts. Contractor personnel found not to meet qualifications or performance standards shall be removed from performing under the contract.

4.3 Training

Any training required by the Contractor for Contractor employees held during normal working hours will be at the Contractor’s expense and limited to one (1) hour per month. However, a minimum of 50% of the workforce shall not be absent for training at any given time. Additional required training, not on Government time, for Contractor employees may be conducted off site at the Contractor’s expense.

Training occurring during normal working hours shall be pre-approved through the COR and shall not exceed forty (40) hours per year. The Contractor shall not bill the Government for employee time spent training or for the training itself.

4.3.1 Training of Contractor employees in subjects unique to the Government which is necessary for employees to function in their assigned working environment may be required during the performance of this contract. This training shall be approved by the Contracting Officer. This time will be considered part of the normal work day.

4.4 Minimum Experience

The Contractor shall be fully proficient at the required services at the time of contract award and shall maintain full proficiency for the life of the contract. The Contractor shall accomplish the assigned tasking by employing and utilizing qualified personnel with the appropriate combination of education, training, and experience as outlined under section 5.0. The Contractor shall provide a list of names of all employees to the COR or Contract Specialist prior to the contract start date. The list shall be updated as changes occur.

4.5 Contractor Personnel Qualifications

All services provided under this contract shall be supervised by Contractor employees fully qualified in the relevant profession, trade or field, and holding any licenses required by law. The Contractor shall maintain records for all personnel hired under this contract. At a minimum, the Contractor shall maintain records that support the personnel hired met the minimum qualifications of the position.

4.5.1 The Contractor shall provide personnel with the following minimum qualifications:

High School diploma or equivalent.

Must be capable of performing tasks that frequently require: lifting, reaching, bending, walking, pulling, sitting, standing, crouching, stooping, kneeling and stretching for prolonged periods of time. Must be capable of performing tasks in cramped, awkward and strained positions and/or climbing up and down ladders, work platforms, scaffolding and aircraft structures. Must be capable of carrying items up to 40 pounds or on heavier objects must seek assistance of other workers or weight lifting devices. Must be capable of wearing cumbersome personal protective equipment for Hazardous Material (HAZMAT) operations.

Must be able to read, write, speak, and understand English.

Must be citizens or permanent residents of the United States.

Possess knowledge of basic computer skills.

5.0 Position Descriptions

Requirements for all positions:

Document maintenance as per Quality Assurance (QA) and established regulatory requirements.

Shall maintain situational awareness, stay cognitive-focused, and mitigate risks.

Comply with processes and procedures as per Department of Homeland Security (DHS) and

Department of Defense (DoD) documents and publications.

Maintain and control tools.

Report missing, lost, found, or unattended tools to the COR.

Inventory and inspect tools on a regular basis and identify when to replace worn or broken tools.

Clean work area as necessary, assuring all flammable materials are properly stored; Handle and dispose of hazardous materials in accordance with applicable laws and regulatory requirements.

Comply with safety rules and procedures and perform work in a manner that enhances the safety of the work area.

Promptly report accidents, injuries, safety, violations, and/or unsafe practices or procedures to the COR or Contract Specialist.

Use Government computer system to access various technical references for airframe repairs and Government training requirements.

Provide customer service.

A minimum of four (4) employees require experience in the operation/maintenance of wire marking machines.

5.1 Production Control

The Production Control duties shall include, but are not limited to:

Manage technical data packages:

Ensure a new engineering drawing is requested for all prototype efforts. Initiate the form, fit, function and electronic drawing signature processes after first article/revision completion.

Ensure production engineering drawings are current revision before beginning manufacture.

Ensure drawings that have been pulled for revision are not being utilized for production.

Proofread all parts lists and wire lists to ensure the correct information is being used.

Maintain and track all engineering drawings, parts lists, and wire lists, as well as, other data pertaining to wiring harnesses built in the shop.

Create estimates for work orders.

Generate routing tags.

Input, schedule, issue, track, and close out work orders.

Focus on highest priority work as indicated on daily Work in Progress (WIP) report and track progress of work orders.

Ensure tool control adherence in accordance with ALC Aviation Tool Control Inspection Program.

Maintain component repair tracking sheets and required documentation as required by the ALC

Supply Policy and Procedures Manual, ALCINST M4400.19 (series).

Track training, discrepancy reports, records and files in support of ALC requirements.

Track labor cost and time in the USCG’s electronic timekeeping system for support of USCG projects.

Maintain task list in the USCG’s electronic timekeeping system for current projects.

Monitor work in process within amounts funded for Project utilizing the USCG’s electronic timekeeping system.

Update, load and close SR status and work orders in the USCG’s electronic timekeeping system and

SR Databases.

Monitor and reconcile due-ins.

Pull reports and data using the USCG’s electronic timekeeping system/ALMIS.

Run reports in the USCG’s electronic timekeeping system, AMMIS and ALMIS.

Mentor Material Handlers.

Perform other Production Control duties as required.

Ensure that all employees are up to date on all ALC instructions and maintain a data base that provides proof that employees have received the instructions in accordance with section 8.9.1.

5.1.1 Production Control Position Qualifications

Two (2) years experience in production control.

One (1) year experience in kitting and using the federal supply system.

Experience managing engineering drawings, tracking work orders and preparing work schedules in support of aircraft maintenance.

Proficient personal computer skills to include a strong working knowledge of standard Microsoft

Office suite of products.

5.2 Materials Handler

Materials Handler Personnel duties shall include, but are not limited to:

Submit requisitions in support of building wiring harnesses and repair of electrical subassemblies.

Identify, sort, and package aircraft parts to build kits for manufacturing aircraft wiring harnesses.

Maintain the shop two-bin system (two-bin system is a process of stocking items or parts in storage bins by the supply technician for ready issue).

Check tool and parts availability.

Perform other materials handler duties as required.

5.2.1 Materials Handler Position Qualifications

One (1) year experience in kitting and using the federal supply system.

Proficient personal computer skills to include a strong working knowledge of standard Microsoft

Office suite of products.

5.3 Helper

The Helper duties shall include, but are not limited to:

Perform supervised electrical work involved in routine disassembly, inspection, manufacture, repair, overhaul, testing, installation and modification of aircraft and support equipment electrical wiring harnesses.

Perform other Helper duties as required.

5.3.1 Helper Position Qualifications

Shall have experience in the disassembly, inspection, manufacture, repair, overhaul, testing, installation and modification of aircraft and support equipment electrical wiring harnesses.

5.4 Worker

The Worker duties shall include, but are not limited to:

Perform independent electrical work involved in routine disassembly, inspection, manufacture, repair, overhaul, testing, installation and modification of aircraft and support equipment electrical wiring harnesses.

Stays up to date on production schedules.

Operate Automated Circuit Analysis Test System (ACATS).

Create files in Microsoft Excel for wire marking machine.

Perform other Worker duties as required.

5.4.1 Worker Position Qualifications

Two (2) years experience in electrical aircraft maintenance or possess an aviation technical school certification or degree. Experience shall include disassembly, inspection, manufacture, repair, overhaul, testing, installation and modification of aircraft and support equipment electrical wiring harness. Or, partially meet the stated experience and clearly demonstrate the ability to work at this level.

5.5 Mechanic

The Mechanic duties shall include, but are not limited to:

Supervise/perform electrical work involved in routine disassembly, inspection, manufacture, repair, overhaul, testing, installation and modification of aircraft and support equipment electrical wiring harnesses.

Train/lead workers and helpers.

Resolve production issues with the Production Control.

Perform quality control inspections.

Perform other Electrical Mechanic duties as required.

5.5.1 Mechanic Position Qualifications

Four (4) years experience in electrical aircraft maintenance. Experience shall include the disassembly, inspection, manufacture, repair, overhaul, testing, installation, and modification of aircraft and support equipment electrical wiring harnesses.

Mechanics shall be designated as collateral Quality Control Inspectors through a Contractor acceptance letter within thirty (30) days of contact award. A certification letter must be on file in the Policy & Quality Assurance Section in the Engineering Services Division (ESD).

6.0 Removal or Replacement of Personnel

6.1 Key Personnel

Subject to the Key Personnel and/or Facilities clause (Homeland Security Acquisition Regulation 3052.215-70), the Contractor has the right to remove or replace personnel assigned to perform services under this contract and to substitute other qualified personnel in lieu thereof. Before removing, replacing, or relocating any of the individuals specified in section 6.1.1, the Contractor shall notify the Contracting Officer in writing a minimum of thirty (30) calendar days prior to the effective date before the change becomes effective. The Contractor shall submit sufficient information to support the proposed action and to enable the Contracting Officer to evaluate the potential impact of the change on this contract. The Contractor shall not remove, replace, or relocate personnel until the Contracting Officer approves the change. However, in the event that a Contractor employee voluntarily leaves the company or the Contractor has to immediately remove an employee for any reason, the Contractor shall provide notice to the USCG as soon as the vacancy is known.

6.1.1 List of Key Personnel

The USCG has determined that Key Personnel will consist of the following positions:

Production Control listed in section 5.1 Mechanic positions listed in section 5.5

6.2 Non-Key Personnel

The Contractor shall notify the Contracting Officer as soon as possible when a non-key position will be vacant for any reason.

6.2.1 List of Non-Key Personnel

The USCG has determined that the following positions are not considered key positions under this contract.

Materials Handler Personnel positions listed in section 5.2 Helper positions listed in section 5.3 Worker positions listed in section 5.4

6.3 Removing Contractor Employees for Misconduct/Non-Performance/Security Reasons The Contracting Officer may, at their sole discretion, direct the Contractor to remove any Contractor employee from performance of contract related manners such as misconduct, non-performance. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the contract. The Contracting Officer will provide the Contractor with a written explanation to support any direction to remove an employee.

6.3.1 The Government also has the right to request removal or replacement of Contractor personnel for any other reason not stated herein, provided that the Contracting Officer has given written notice to the Contractor a minimum of thirty (30) calendar days prior to the effective date, unless the removal is for violation of a policy or regulation that makes immediate removal necessary.

6.4 Replacement of Personnel

The Contractor will be permitted a break in services rendered for a period not to exceed fourteen (14) calendar days, whether the requirement for removal or replacement of personnel is at the request of the Government or the Contractor. It is recognized that when replacements, transfers and reassignments of Contractor personnel are made for the convenience of the Contractor, all costs incurred will be at Contractor’s expense. Replacements, transfers and reassignments of Contractor personnel are deemed to be at the convenience of the Contractor when:

Replacement of Contractor personnel is required because of voluntary or involuntary termination of employment with the Contractor.

Contractor personnel are incapacitated due to injury or illness for a period in excess of thirty (30) days, or the death of Contractor personnel.

Replacement or transfer of Contractor personnel is initiated at the request of the Contractor.

Replacement or transfer of Contractor personnel is required due to termination of the contract for default.

6.4.1 The Contractor shall submit resumes for replacement individuals whenever a change in personnel occurs, in order to verify the replacement meets the required qualifications. The Contracting Officer and COR will review all resumes and the Contracting Officer will provide notice to the Contractor as to whether or not a resume is considered to meet the required qualifications. If a resume does not meet the required qualifications, the Contractor shall provide a replacement resume.

6.4.2 Non-key position resumes do not need to be reviewed by the Contracting Officer for approval, however the Contractor shall submit the names of the potential hire to the COR and Contracting Officer with a start date. The Contractor shall provide resumes for non-key personnel if requested by the COR or Contracting Officer.

6.5 Evaluation of Requirements upon Removal of Personnel

In the event that personnel are removed by either the Government or the Contractor, the USCG will evaluate the position and make a determination on whether or not a need still exists for that position. In the event that the USCG decides not to replace the position at that time, the USCG will inform the Contractor in writing. If there is a need to fill the position at a later date, the Contractor will be notified and the procedures for replacement of personnel will be applicable.

6.6 Proposal of Contractor Employees Previously Removed

Contractor shall request approval from the Contracting Officer, in writing prior to proposing an employee for on-site performance under this contract, any potential Contractor employee that has previously been removed from any Government Contract at the direction or request of the Contracting agency. The request shall include an explanation for the previous removal(s), Contractor's plan to mitigate risk of future removal if approved, unique experience/qualifications of proposed employee, and demonstration of benefit to the Government of granting approval.

7.0 Quality

7.1 Contractor Monitor Plan (CMP)

This SOW and the CMP found in Attachment 1 details the performance standards and acceptable quality levels (AQL) the Contractor is required to meet. The performance measurements are detailed in the CMP.

7.2 Contractor’s Quality Control (QC)

The Contractor shall develop, implement and maintain an effective QC System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The contractor’s QCP shall contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, minimally, shall address continuous process improvement; procedures for scheduling, conducting, and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis;

procedures for collecting and addressing customer feedback/complaints. An electronic copy of a comprehensive written QCP shall be submitted by email to the Contracting Officer and COR within five

(5) business days of contract award, and within five (5) business days thereafter when changes are made to the document for approval. After acceptance of the QCP, the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QCP. The Government reserves the right to conduct surveillance at contractor’ facility to verify the existence, adequacy and effectiveness of the quality system.

7.3. Licenses and Certifications

Contractor shall have a minimum of two (2) people certified to operate the ACATS machine; the certification will be ACATS operator certification from ALC Engineering Specification, GEN 13620.01 ACATS and Test Program Sets (TPS).

7.3.1 Within thirty (30) days of award, the Contractor shall provide a copy of certifications to the COR.

8.0 Contractor Requirements

8.1 Timekeeping

All Contractor time shall be entered in the USCG’s electronic timekeeping system. This system will be maintained on a USCG server located aboard ALC. This information will be used by the Government for cross reference of Contractor’s labor invoicing, Earned Value Management (EVM) reporting and to build historical completion times for specific processes.

8.1.1 Work order numbers used by the Contractor shall be the same as used or assigned at ALC to match contract labor categories. All invoices shall include a breakdown of labor by project. Employee time sheets shall be available if needed for validation and shall be provided with the DD-250 for the COR to validate.

8.1.2 The USCG’s electronic timekeeping system is not a substitute for a Contractor’s timekeeping system for payment of employees. The Contractor shall maintain a separate system for this purpose.

Limited administrative access to the system will be provided to the Contractor’s lead artisan in each workgroup. This limited access will allow generation of reports and the ability to correct entries entered in error.

8.1.3 In the event of work occurring in a shop or location not presently serviced by the electronic time keeping system, Contractor employees will be required to manually complete a paper production form documenting the work order(s) and time charged to each. These production sheets will be completed daily and a copy left in a designated location for each work center. At the end of the work week, the original copy of the production sheet shall be submitted.

8.2 Estimates

Contractor shall provide detailed estimates for all work based on the Government provided technical documentation to the COR for approval prior to beginning all work. Detailed estimates should include labor categories planned to complete work and any limiting factors to completing jobs in required time period. Estimates will be agreed to by the COR and will be utilized to monitor timeliness of completion in accordance with (IAW) the CMP.

8.3 Identification of Contractor Employees

The Contractor shall ensure all employees present a professional appearance appropriate for the position held. All Contractor personnel shall be identified by a distinctive nameplate, emblem, or patch attached in a prominent place on an outer garment so as not to present a FOD hazard and clearly identifying the employee as a representative of the contracted firm.

8.3.1 The contract employees will be issued a Government Identification badge as part of the orientation process. The Government identification (ID) badge shall be returned to the COR upon employee dismissal or completion/termination of the contract. Failure to return Government ID may result of non-payment of the final invoice for that employee. Contractor personnel shall wear the Government ID badge at all times when performing work under this contract at a Government site. Unless otherwise specified in the contract, each Contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist, except when safety or health reasons prohibit such placement, i.e., when considered a FOD hazard.

8.3.1.1 A listing of issued identification cards shall be furnished to the COR prior to the contract performance date and updated as needed to reflect contractor and subcontractor employee changes.

8.4 Common Access Cards (CAC)

CAC will also be issued to contractors through the Contractor Verification System (CVS) as the official DHS identification card for contractor employees. The card will be used to grant access to DHS/DoD installations and buildings. It is also used to access DHS/DoD networks and secure websites as required.

8.5 Utilizing Electronic Mail (E-mail)

When Contractor personnel send E-mail as part of their contract performance or related contract matters, they shall include their first and last name, E-mail address and the name of their employer. Contractors that have access to Government email and other on-line systems shall have user IDs that call attention to their special status (by indicating Contractor (CTR), or the company name, for example, after their given name in the user ID on the system). The use of E-mail is for bona fide business only. In the event of violation of this provision, the USCG will take appropriate action IAW section 6.3.

8.5.1 The COR, or designee, shall ensure that accounts established in Government E-mail systems for prime or subcontractor personnel shall identify individuals as Contractor personnel in the address book display and on the individual’s E-mail. Detailed properties for the account shall include the name of the individual’s employer and the name of the customer for the contract. The USCG’s information assurance security officer that established the account shall be notified immediately when a Contractor employee is no longer performing duties that require an account in the Government E-mail system. The USCG’s information assurance security officer that established the account will be notified immediately when a Contractor employee is no longer performing duties that require an account in the Government E-mail system.

8.5.2 Contractor personnel and their subcontractors attending meetings, or working in situations (telephone conversations, electronic correspondence, or correspondence related to the Contractor) where their actions could be construed as official Government acts shall identify themselves as a Contractor and provide the name of their employer.

8.6 Employee Conduct

Contractor’s employees shall comply with all applicable Government regulation, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of DHS uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance at all times and that their conduct shall reflect discredit on the United States or the Department of Homeland Security. The Project Manager shall ensure Contractor employees understand and abide by Department of Homeland Security established rules, regulations and policies concerning safety and security.

8.7 Intellectual Property

The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

8.8 Conflict of Interest

The Contractor shall not employ any person who is an employee of the U.S. Government if the employment would appear to cause a conflict of interest. The Contractor shall not employ on a full or part time basis an employee of the USCG, uniformed or civilian, without the express written consent of the Contracting Officer.

8.9 Supervision, Direction, or Control

At all times during performance of this contract and until the work is completed and accepted, the Contractor shall directly manage the work or assignment as coordinated through the COR.

8.9.1 Contractor personnel are employees of the Contractor and under the administrative control and supervision of the Contractor. The Contractor, through its personnel, shall perform the tasks prescribed herein. The Contractor shall select, supervise, and exercise control and direction over its employees under this contract. The Contractor shall maintain records on all personnel hired. At a minimum, the Contractor shall maintain records that support the personnel hired met the minimum qualifications of the position at the time they were hired. These records shall be made available to the Contracting Officer or designee upon request.

8.9.2 The Government will not exercise supervision or control over the Contractor in the performance of services under this contract. The Contractor shall not supervise, direct, or control the activities of Government personnel or the employees of any other Contractor, except any subcontractor employed by the Contractor on this contract/order.

8.9.3 In performance of this contract, the Contractor’s management responsibilities include, but are not limited to the following:

Ensure employees understand the work to be performed on orders to which they are assigned.

Ensure employees know their management chain and adhere to company policies and exhibit professional conduct to perform in the best interest of the Government.

Ensure employees adhere to applicable laws and regulations governing Contractor performance and relationships with the Government.

Ensure contract employees do not create actual or apparent personal service relationships.

Regularly assess employee performance and provide feedback to improve overall task performance.

Ensure high quality results are achieved through task performance.

8.9.4 The Contractor shall be responsible for the actions of its personnel and its subcontractors. The Contractor shall be responsible for daily oversight of all Contractor personnel and for managing work performance on all tasks and projects on this contract directly relating to Aircraft Maintenance Services.

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management and control of the resources to be assigned to the contract. The Contractor shall provide frequent interaction and communication with members at all levels of the organization. The Contractor shall maintain continuity between the Contracting Officer and the designated COR and the Contractor’s business office.

8.9 Compliance with Local Regulations, Instructions, Directives Contractor personnel shall comply with all USCG Commandant, ALC and local base regulations, instructions, directives, orders, policies and special procedures.

8.9.1 The Contractor can find all ALC instructions on the ALC internal home page. The Contractor shall train employees on all ALC instructions and provide confirmation that the employees have received the instructions with in thirty (30) days of being hired. The Contractor is responsible for complying with all revisions and ensuring that the employees have the most up to date instructions. The Contractor shall notify the Contracting Officer and COR when the training has been completed.

8.10 Insurance Requirements

IAW FAR 52.228-5 incorporated herein entitled “Insurance-Work on a Government Installation”, the Contractor and each Subcontractor performing work under this contract on a Government installation shall be required to procure and maintain, during the entire period of performance under this contract, the following minimum insurance and shall furnish a certificate thereof (executed by an officer or employee of the insurer authorized to execute such certificates) to the Contracting Officer prior to award of contract.

The certificate(s) shall contain an expiration date and an endorsement stating that, “Any cancellation or material change in the coverage adversely affecting the Government’s interest shall not be effective unless the insurer or the Contractor gives advance written notice of cancellation or change to the Contracting Officer”.

a. Workers compensation and employer’s liability. Contractor shall comply with applicable Federal and State Workman’s Compensation laws IAW the State(s) where the work is to be performed on a

Government installation and shall provide for at least $100,000 employer’s liability coverage, except in States with exclusive or monopolistic funds that do not permit workers’ compensation to be written by private carriers.

b. General liability. General liability insurance written on the comprehensive form of policy shall provide for bodily injury of at least $500,000 per occurrence.

c. Automobile liability. Automobile liability insurance written on the comprehensive form of policy shall provide for bodily injury of at least $200,000 per person and $500,000 per occurrence and $20,000 per occurrence for property damage.

8.11 Financial and Criminal Background Checks(s)

Contractor employees that will perform work at a Government facility and those who will have access to AMMIS or other USCG systems shall have a Financial and Criminal Background check. These employees are required to complete the following steps prior to commencement of performance:

Have an investigation completed at a National Agency Check with Inquiries (NACI) level or higher and obtain fingerprints.

Complete an e-QIP online SF-85 form.

Complete Form OF-306, Declaration for Federal Employment.

Complete Department of Homeland Security (DHS) Credit Release Form DHS 11000-9.

Complete and pass Information System Security (ISS) Training and sign the Automated

Information Systems (AIS) User Acknowledge Form. By signing this agreement, the individual will be acknowledging their responsibility to properly use and safeguard all USCG information technology resources and related information.

8.11.1 Contractor Access

The Contractor shall only access those areas of USCG information technology resources (e.g. computer equipment, networking equipment, telecommunications equipment, cabling, network drives, computer drives, network software, computer software, software programs, intranet sites, internet sites) explicitly stated in this contract and/or approved by the COR in writing as necessary for performance of work under this contract. Any attempts by Contractor personnel to gain access to any information technology resources not explicitly authorized by the COR is strictly prohibited. In the event of violation of this provision, employees may be subject to the immediate removal IAW section 6.3. Contractor access to USCG networks from a remote location is a temporary privilege for the mutual convenience it offers while the Contractor performs business for the USCG. It is not a right, a guarantee, a condition of the contract, nor is it Government Furnished Equipment (GFE). Contractor access will be terminated for unauthorized use.

The Contractor agrees to hold the USCG harmless and the Contractor will not request additional time or money under the contract for delay resulting from unauthorized use.

8.11.2 ISS – Contractor Background Checks

In order to obtain a Government computer account and Government issued CAC, the Contractor employee shall have an investigation completed at a National Agency Check with Inquiries (NACI) level or higher.

In addition to a NACI, the following investigations will meet or exceed the USCG's requirements:

Single Scope Background Investigation (SSBI)

Single Scope Background Investigation - Periodic Reinvestigation (SSBI-PR) Phased Periodic Reinvestigation (PPR) (equivalent to an SSBI-PR) Access NACI (ANACI) National Agency Check with Local Agency and Credit Checks (NACLC) Periodic Reinvestigation (PRI) Minimum Background Investigation (MBI) Limited Background Investigation (LBI) Background Investigation (BI) Child Care NACI (CNACI)

8.11.3 Previous Investigations

If the Contractor employee has had one (1) of the previously mentioned investigations completed with no negative findings, then this shall be verified by the Contractor on company letterhead and emailed to ALC- ContractorBI@uscg.mil with the subject line "Background Check Verification". A template for this document is available from the Contracting Officer. If the Contractor employee does not have a previous investigation that meets the criteria listed above, then the following shall be completed:

8.11.4 Initiating New Background Checks

Send an email to ALC-ContractorBI@uscg.mil with the subject line "Initiate Background Check". The body of the email shall contain the following information:

a) Social Security Number (SSN)

b) Full Name, First, Middle and Last

c) Applicant's E-mail Address

d) Applicant’s job/position title

e) Applicant’s start date

f) Contractor Program Manager E-mail Address

g) Date of birth

h) City of birth

i) County of birth

j) State of birth

k) Country of birth

l) Contract Number

m) Periods of Performance dates

n) Company name

o) Company address

p) Company phone number

q) Contracting Officer’s name

r) Contracting Officer’s phone number

s) COR name

t) COR phone number

8.11.4.1 This information will be used to set up an account for the applicant in the Office of Personnel Management's (OPM) e-QIP system. E-QIP is an online system used to submit required information for background checks. Once the account has been set up, an email will be sent to the applicant's address which will contain a link to the e-QIP system. The applicant will then need to go to this link and follow the prompts to complete an online SF-85 form. The e-QIP link is available via the internet and can be accessed anywhere a normal website is accessed. Once the applicant has completed the online form, the applicant will release the form and Standards and Security will process the e-QIP package. .

8.11.5 Obtain Fingerprints

The applicant shall be fingerprinted at one (1) of the following locations:

Elizabeth City USCG, Building 45. This office will only conduct fingerprints on Mondays between 0800-1115 and 1245-1515. The applicant will need to provide their driver's license or a Government issued identification (ID). The fingerprints will be electronically submitted to the USCG Security Center.

USCG Security Center, 1441 Crossways Blvd. Suite 102, Chesapeake, VA. Fingerprints are conducted Tuesdays and Thursdays between 0900 and 1500. The applicant will need to provide an ID as described above. The fingerprints will be electronically submitted to the USCG Security Center. If the applicant has their fingerprints completed here, the Contractor shall let the ISD Standards and Security know via the ALC-ContracorBI@uscgmil email addresss. Once the email is received an appointment will be made on behalf of the applicant.

Local Sheriff’s Office. The applicant will…