Sustainment Training Statement of Work DRAFT 13Feb2020.pdf

MHS GENESIS SUSTAINMENT TRAINING

STATEMENT OF WORK

for

THE UNITED STATES COAST GUARD

ELECTRONIC HEALTH RECORD ACQUISITION PROGRAM OFFICE

1.0. GENERAL

1.1. SCOPE

The purpose of this requirement is to obtain contractor support for Military Helath

System (MHS) GENESIS sustainment training for the CG-9333 Electronic Health

Record Acquisition (eHRa) Program Management Office (PMO). MHS GENESIS sustainment training includes, but is not limited to, classroom instructor led training, over the shoulder training, training classroom set up and management, training surveys, and monthly reports. The Contracting Officer’s Representative (COR) shall approve all deliverables, products, and documents.

1.2. BACKGROUND

The Coast Guard Health Services Program supports the National Security Strategy by providing health care services to Coast Guard members worldwide who support the nation's economic, social and military security in the maritime environment. Since 2002, there have been several electronic health record (EHR) acquisition efforts, including

Composite Health Care System and Integrated Health Information System. Currently, all

CG legacy EHR solutions will be discontinued and the USCG medical community has reverted to primarily paper based health record management.

The Coast Guard has need of an improved health record solution that will protect

Personally Identifiable Information (PII) and Personal Health Information (PHI) as well as markedly enhance core and priority Coast Guard health care services and improve interoperability with Department of Defense (DoD) Military Health System and Veterans

Administration (VA). The potential impact of an unimproved health record solution is suboptimal quality of health care due to limited access to medical information such as previous medical evaluations, laboratory results, radiologic results, treatment and medication prescription history, etc.

The scope and technical complexity of the Coast Guard’s Electronic Health Record

Acquisition Project demands proactive problem identification, creative issue resolution, and overall stewardship of the program.

In April 2018, the eHRa PMO entered into an Inter-Agency Agreement (IAA) with the

Defense Health Agency (DHA) to deploy MHS GENESIS as the USCG’s EHR. MHS

GENESIS is currently being deployed by the DoD and the VA and will provide the interoperability desired in health care record management.

1.3. CONTRACTOR PERSONNEL

1.3.1 Program Manager - The Contractor shall provide a Program Manager who shall be responsible for all Contractor work performed under this contract.

The Program Manager is further designated as Key by the Government (see

SOW 1.4).

The Program Manager shall be a single point of contact for the Contracting

Officer (KO) and the Contracting Officer’s Representative (COR). The name of the Program Manager, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Program Manager, shall be provided to the Government as part of the Contractor's proposal. During any absence of the Program Manager, only one alternate shall have full authority to act for the

Contractor on all matters relating to work performed under this contract. The

Program Manager and all designated alternates shall be able to read, write, speak and understand English.

The Program Manager shall be available to the COR via telephone between the hours of 0700 and 1500 EST, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within four (4) hours of notification via email or telephone.

1.3.2 Qualified Personnel - The Contractor shall provide qualified personnel to perform all requirements specified under this contract or equivalent experience approved by the government. Refer to Section 6.0 for qualifications.

1.3.3 Employee Identification - Contractor employees visiting Government facilities shall wear an identification badge that, at a minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as Contractors when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times. The Contractor shall be responsible for all costs related to obtaining required identification and shall not be reimbursed by the Government for said costs.

1.3.4 Employee Conduct - The Contractor’s employees shall comply with all applicable Government regulations, policies and procedures (e.g., fire, safety, sanitation, environmental protection, security, “off limits” areas, wearing of parts of military uniforms, and possession of weapons) when visiting or working at Government facilities. The Contractor shall ensure contractor employees present a professional appearance at all times and that their conduct shall not reflect discredit on the United States, the Department of Homeland Security or the U.S. Coast Guard.

The Project Manager shall ensure Contractor employees understand and abide by Coast Guard established rules, regulations, and policies concerning safety and security.

1.3.5 REMOVING EMPLOYEES FOR MISCONDUCT OR SECURITY REASONS -

The Government may, at its sole discretion, direct the Contractor to remove any Contractor employee from U.S. Coast Guard facilities for misconduct or security reasons. Removal does not relieve the Contractor of the responsibility to continue providing the services required under this contract. The

Contracting Officer will provide the Contractor with a written explanation to support any request to remove an employee.

1.4. KEY PERSONNEL

Before replacing any individual designated as Key by the Government, the Contractor shall notify the Contracting Officer no less than 10 business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key person being replaced. The Contractor shall not replace

Key Contractor personnel without acknowledgement from the Contracting Officer. The

Government may designate additional Contractor personnel as Key in this Statement of

Work (SOW). (See HSAR Clause 3052.215-70). Failure to provide an onsite key personnel resource with access to the USCG network for a period of 30 calendar days at any point during the period of performance of this contract, the Contracting Officer reserves the right to reduce the payment under any invoice to compensate for a vacancy in any key personnel position.

The Government has designated the following individual as Key:

Program Manager

1.5. SECURITY

Contractor access to Sensitive But Unclassified information will be required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination.

1.6. PERIOD OF PERFORMANCE

The period of performance (POP) will be a 12 month base period with four 12-month

Option periods.

1.7. PLACE OF PERFORMANCE

The primary place of performance is at the following locations:

USCG health service clinics and sickbays located both within and outside the continental United States. Refer to Attachment 2 USCG EHR Deployment Site

List.

1.8. HOURS OF OPERATION

Contractor employees shall generally perform all work during the normal working hours of 0800-1600 in the time zone of the place of performance, Monday through Friday

(except Federal holidays). No overtime is allowed.

1.9. TRAVEL

Travel is anticipated on this contract. All travel required by the Government outside the local commuting area shall be approved in advance and in writing by the COR on this contract. The local commuting area is defined as a temporary duty outside the primary place of performance, but within the vicinity surrounding it; and if the site is a minimum driving distance of less than 50 miles, by the most direct route, from the primary place of performance, the site is considered to be part of the local commuting area. The contractor shall be responsible for obtaining COR approval (electronic mail is acceptable) for all reimbursable travel to include a budgeted amount in advance of each travel event. If travel is authorized and directed by the COR, the Contractor shall be reimbursed for direct costs in accordance with FAR 31.205-46 for transportation, lodging, and meal per Diem. The USCG will reimburse for personal vehicle mileage to and from the airport at the current rate established by GSA at the time the travel occurred. The USCG will not reimburse indirect costs such as G&A, burdens, or labor costs to and from the travel destination. All labor costs including those incurred as a result of travel should be accounted for in the labor CLIN(s) of this contract. The contractor shall be responsible for submitting a trip report to the COR after completion of each travel event.

1.10. KICK-OFF MEETING

The Contractor shall attend a Kick-Off Meeting (Deliverable 1) with the Contracting

Officer and the COR no later than five (5) business days after the date of award for the base period of performance. The purpose of the Kick-Off Meeting, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of the statement of work and review the Contractor's project plan. The Kick-Off Meeting will be held at the Government’s facility: U.S. Coast Guard Headquarters Building at 2703

Martin Luther King Jr. Ave, SE Washington, DC 20593.

1.11. CONTRACTOR PROJECT PLAN

The Contractor shall provide a draft Project Plan (Deliverable 2) at the Kick-Off Meeting for the period of performance for Government review and comment. The Contractor shall provide a final Project Plan (Deliverable 3) to the COR no later than five (5) business days after government review of the draft plan.

1.12. CONTRACTOR MONTHLY STATUS REPORTS

The Project Manager shall provide a monthly status report (Deliverable 4) to the COR and Contracting Officer via electronic mail. This report shall include a summary of all

Contractor work performed under this contract, an assessment of technical progress, schedule status, any travel conducted and any Contractor concerns or recommendations for the previous monthly period.

1.13. STATUS MEETINGS

The Project Manager shall be available to meet with the Contracting Officer and COR upon request to present deliverables, discuss progress, exchange information and resolve emergent technical problems and issues. These meetings shall take place at the Government's facility or at other facilities and by other means (i.e. via telephone) mutually agreed upon by the contract parties.

1.14. GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with Coast Guard Standard Workstation

(Microsoft Windows and Microsoft Office Applications).

1.14.1 Due to USCG Internet restrictions, electronic mail attachments over 5 MB in size will not be accepted. The Contractor shall provide any electronic deliverable exceeding the 5 MB size on CD-ROM or government furnished equipment.

1.14.2 The contractor shall provide a Deliverables Archive (Deliverable 6) on

CDROM or DVD format of all deliverables generated during the course of this tasking. The contractor shall organize the archive as follows:

Each deliverable shall have its own folder at the highest level of the archive

The deliverable will be placed in its own deliverable folder and all supporting documentation to include the deliverable-forwarding letter or mail shall be in a subfolder to the deliverable folder.

All folders and files shall have names that clearly identify the folder or file contents.

1.15. INTELLECTUAL PROPERTY

All Contractor developed processes and procedures and other forms of intellectual property first developed during this contract shall be Government property.

1.15.1 All documentation and electronic data and information collected by the

Contractor and generated in support of this contract shall be Government property, and shall be returned to the Government at the end of the performance period.

1.16. PROTECTION OF INFORMATION

Contractor access to information protected under the Privacy Act is required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with the law and Government policy and regulation.

Contractor access to proprietary information is required under this contract. Contractor employees shall safeguard this information against unauthorized disclosure or dissemination in accordance with DHS MD 11042.1, Safeguarding Sensitive but

Unclassified (SBU) Information. SBU includes information categorized by DHS or other government agencies as: For Official Use Only (FOUO); Official Use Only (OUO);

Sensitive Homeland Security Information (SHSI); Limited Official Use (LOU); Law

Enforcement Sensitive (LES); Safeguarding Information (SGI); Unclassified Controlled

Nuclear Information (UCNI); and any other identifier used by other government agencies to categorize information as sensitive but unclassified. The Contractor shall ensure that all Contractor personnel having access to business or procurement sensitive information sign a non-disclosure agreement (DHS Form 11000-6).

The Contractor shall continue to ensure employees safeguard this information when the new Controlled Unclassified Information (CUI) framework replaces the Sensitive But

Unclassified (SBU) categorization.

1.17. SECTION 508 COMPLIANCE

Pursuant to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) as amended by P.L. 105-220 under Title IV (Rehabilitation Act Amendments of 1998) all Electronic and Information Technology (EIT) developed, procured, maintained and/or used under this contract shall be in compliance with the “Electronic and Information Technology

Accessibility Standards” set forth by the Architectural and Transportation Barriers

Compliance Board (also referred to as the “Access Board”) in 36 CFR Part 1194. The complete text of Section 508 Standards can be accessed at http://www.access-board.gov/ or at http://www.section508.gov.

All products, platforms and services delivered as part of this work statement that, by definition, are deemed ICT or that contain ICT shall conform to the revised regulatory implementation of Section 508 Standards, which are located at 36 C.F.R. § 1194.1 & Apps. A, C & D, and available at https://www.gpo.gov/fdsys/pkg/CFR-2017-title36-vol3/pdf/CFR-2017-title36-vol3-part1194.pdf. In the revised regulation, ICT replaced the term electronic and information technology (EIT) used in the original 508 standards.

Item that contains Information and Communications Technology (ICT): All contract deliverables

Applicable Exception: N/A Authorization #: N/A

Applicable Functional Performance Criteria: All functional performance criteria apply to when using an alternative design or technology that results to achieve substantially equivalent or greater accessibility and usability by individuals with disabilities than would be provided by conformance to one or more of the requirements in Chapters 4 and 5 of the Revised 508 Standards, or when Chapters 4 or 5 do not address one or more functions of ICT.

Applicable 508 requirements for electronic content features and components (including Electronic documents): Does not apply

Applicable 508 requirements for software features and components

(including Electronic content and software authoring tools and platforms): All Web Content Accesibility Guidelines Level AA Success

Criteria Apply except 2.4.1 Bypass Blocks, 2.4.5 Multiple Ways, 3.2.3

Consistent Navigation, 3.2.4 Consistent Identification, 502 Interoperability with Assistive Technology, 503 Application, 504 Authoring Tools

Applicable 508 requirements for hardware features and components

(including Computers & laptops): All requirements apply

Applicable support services and documentation: All requirements apply

GOVERNMENT TERMS & DEFINITIONS

http://www.access-board.gov/ http://www.access-board.gov/ http://www.section508.gov/

ACRONYM DEFINITION

A&I Analysis and Inspection

ADDP Active Duty Dental Program

CAC Common Access Card

CCE Coding Compliance Editor

CG Coast Guard

CIT Configuration Integration Test

CSF Critical Success Factors

CTP Critical Technical Parameters

DEERS Defense Enrollment Eligibility Reporting System

DES Data Exchange Service

DHA Defense Health Agency

DHMSM Defense Healthcare Management Systems Modernization

DHS Department of Homeland Security

DMHRSi Defense Medical Human Resource System - internet

DMIX Defense Medical Information Exchange

DOD Department of Defense

DRWG Defect/Problem Report Working Group

DT&E Developmental Test and Evaluation

DTP Developmental Test Plan eHRa Electronic Health Records Acquisition

FF GAL Fixed-Facility Government-Approved Lab

GFE Government Furnished Equipment

HAIMS Healthcare Artifact and Image Management Solution

IEF Integrated Evaluation Framework

IPO Interagency Program Office

IV&V Independent Validation and Verification

JLV Joint Legacy Viewer

JOMIS Joint Operational Medical Information Systems

KPP Key Performance Parameter

LPDH Leidos Partnership for Defense Health

MRRS Medical Readiness Reporting System

MTF Military Treatment Facilities

NIWC Naval Information Warfare Center

NMAP Non-Major Acquisition Program

OHI Office of Health Information

ONC Office of the National Coordinator of Health Information Technology

PACS Picture Archiving and Communication System

PET Performance Evaluation Test

PHA Periodic Health Assessment

PHR Paper Health Record

PMO Program Management Office

PR Problem Report

QBS Qualification by Similarity

RTM Requirements Traceability Matrix

TEMP Test and Evaluation Master Plan

TEWLS Theater Enterprise Wide Medical Logistics System

TISCOM Telecommunication and Information Systems Command

TMOT Test Management Oversight Team

USCG United States Coast Guard

VA Department of Veterans Affairs

VM Virtual Machine

2.0. GOVERNMENT FURNISHED INFORMATION AND PROPERTY

The Government will provide the following property and information to the Contractor for work required under this contract:

2.1. GOVERNMENT FURNISHED INFORMATION (GFI)

The Government will provide:

Historical Program and Technical Documentations including presentations and available Acquisition lifecycle artifacts.

2.2. GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Government will provide access to Government controlled facilities, equipment, and materials as needed for meetings with Government personnel.

3.0. CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of this contracct, except for the Government

Furnished Property specified in this statement of work.

4.0. GOVERNMENT ACCEPTANCE PERIOD

Once the Government reviews the deliverable(s), the COR will notify the contractor of acceptance, or else provide the contractor with an e-mail that documents the reasons for non-acceptance. The KO will have the right to reject or require correction of any deficiencies found in the deliverables that are contrary to the information contained in the Contractor’s accepted proposal. The Contractor may have an opportunity to correct the rejected deliverable and return it per delivery instructions.

5.0. REQUIREMENTS/TASKS

5.1. TRAINING PROGRAM MANAGEMENT SUPPORT

The Contractor shall monitor and manage the execution of activities provided by

Contractor trainers providing MHS GENESIS training to USCG health care providers.

The Contractor Program Manager, in coordination with the eHRa PMO COR or designated Government Lead, shall perform the following activities, although not all inclusive:

Serve as the controller or assigned activities, including training and training implementation, and provide application updates to the regional training staff.

Develop plans and documentation, define and manage resources, and provide general and technical support to the Government.

Enhance the understanding and development of alternative solutions to complex issues.

Research and review existing standards and develop new policies and procedures for Government approval.

Suggest new policy strategies, implement plans, and assist the Government in policy implementation.

Provide classroom and over the shoulder training.

Respond with 60 minutes after receipt of a call/email from customer.

Compile all data and surveys conducted and received for each training event.

Ensure training is uniform and consistent.

Assist regional trainers in learning, training and teaching requirement needs, as well as providing necessary resources to ensure successful performance of all tasks.

Maintain frequent and open communication with the clinic/sickbay staff and eHRa PMO COR and ensure transparency in all aspects of training being performed under this contract. The eHRa PMO COR must approve and changes or modifications to materials, delivery methods, or any aspect of the training.

Review all training materials for accuracy and relevancy based on curriculum and workflow and provide update recommendations to the eHRa PMO COR for approval.

Ensure all product updates are relevant to training and training material are provided to the site trainers.

Coordinate with the eHRa PMO COR for training site trainers on major product upgrades.

Complete trainer readiness training with the product team.

Participate in bi-weekly eHRa PMO IPT meetings.

Develop a Master Training Plan and Instructional Design documents.

Plan and coordinate train the trainer and end user training schedule, events, and activities.

Identify and provide training logistical needs for the trainers.

Identify risks and develop mitigation strategies.

Provide contract deliverables to the eHRa PMO COR.

5.2. REGIONAL SUPPORT

The Regional staff shall be assigned to the Regions listed in Table 5.2 The Regional staff shall perform the following activities, although not all inclusive, at USCG Health

Care Clinics and Sickbays:

Maintain expertise on MHS GENESIS and other supporting applications

[i.e. Joint Level Viewer (JLV)].

Use the MHS Training Domain to the fullest extent possible to deliver training. In the event that is not possible, the reason should be documented and approved by the eHRa PMO COR.

Utilize eHRa PMO COR approved training materials and products.

Provide classroom training, train the trainer training, end user training, instructor led training, over the shoulder training, and super user training to the Clinic/Sickbay staff.

Respond within 60 minutes, during normal business hours, after receipt of call/email from customer.

Provide MHS GENESIS training consultation, leadership, and guidance to their clinic/region.

Attend regularly scheduled teleconferences as directed by eHRa PMO

COR.

Serve as the Government point of contract for MHS GENESIS training in their clinic/region.

Provide uniform and consistent MHS GENESIS training based on the role-based training tracks for which they are responsible.

Assess newly assigned clinic/sickbay staff to determine training needs.

Assist users in submitting trouble tickets.

Provide training issue resolution support.

Table 5.2: Regional Support Trainers

Location

Program Manager (Senior)

Training Specialist (Senior) Totals

Contractor Facility Flex as needed for Pacific and Atlantic Region Coverage

1 1

Pacific Region 300 Users

3 3

Altantic Region 675 Users

3 3

Surge Support Trainers (up to 2) 2 2

Totals 1 6 7

Totals with Surge Implemented 1 8 9

5.3. MHS GENESIS SUPER USER SUPPORT

The USCG will identify Super Users during MHS GENESIS deployment. However, these Super Users will not receive additional training outside of the Just In Time

Training provided during MHS GENESIS deployment. As such, the regional support training staff will be required to perform Super User duties for users at USCG health services clinics and sickbays. It is anticipated that Super User duties will be performed remotely. Requests for on-site Super User support will be made to the eHRa PMO COR. If travel for Super User support is required, it must be approved by the eHRa PMO COR and coordinated with the Clinic/Sickbay site Government coordinator by the Contractor prior to commencement of travel.

5.4. MOBILE TRAINING SUPPORT (AUGMENTATION)

MHS GENESIS Regional trainers may be required to travel outside of their primary

Region to provide backfill support when additional training staff is needed for summer surges due to Military Permanent Change of Station moves or staff shortages (i.e.

illness, vacation). Travel must be approved by the eHRa PMO COR and coordinated with the Clinic/Sickbay site Government coordinator by the Contractor prior to commencement of travel.

5.5. TRAINING SURGE SUPPORT

In the event the services in this section are required, the optional Training Surge

Support CLIN will be exercised by the Government. Due to the unknown additional training hours required to meet USCG healthcare provider needs, it is impossible to forecast the cost of this work in order to fix the price in advance. To do so would put the Contractor at risk and would cause the Government to pay a price premium.

Therefore, in an effort to reduce Contractor risk and to eliminate the Government paying a price premium, the following process shall be followed to fix the price of the tasks in this section of the Statement of Work (SOW):

Prior to all tasks in the section of the SOW the COR will provide the Contracting

Officer a Work Order (Attachment 3) that describes the additional MHS GENESIS training hours required. A work order will be submitted to the Contractor by the KO when the Request for Quote (RFQ) is submitted. The Contractor shall provide the

Work Order containing its Firm Fixed Price quote back to the Contracting Officer by the deadline included in the RFQ. The Contractor’s Firm Fixed Price Quote shall use only the approved labor categories and firm fixed price labor rates for those categories found in the optional Systems Acquisition Surge Support CLIN listed in the contract. If the price is determined fair and reasonable, the Contracting Officer will approve the work order and provide a copy to the COR and Contractor authorizing work to begin on the subject task. Only an authorized work order and not the exercise of the subject CLIN will be direction to proceed with work under the subject CLIN. In the event the Contracting Officer cannot determine the quoted price fair and reasonable, the Contracting Officer will request other than certified cost and pricing data. The Contractor shall provide this data upon request at no additional cost to the

Government. Discussions may occur if necessary in order to arrive at a fair and reasonable price. Prior to the end of the period of performance for each year, the

Contracting Officer will incorporate all authorized work orders into the contract via modification. Each approved work order and its firm fixed price will be incorporated as a sub-CLIN to the Training Surge Support CLIN.

6.0. PERSONNEL QUALIFICATIONS

Program Manager (Senior)

Provides strategic leadership for projects within programs, including understanding of agency mission-oriented business initiatives and programs, agency stakeholders, and policy/regulatory requirements.

Organizes, directs, and manages contract operation support functions, involving multiple, and complex inter-related project tasks.

Manages teams of contract support personnel at multiple locations.

Manages and maintains the client interface at the senior levels of the client organization.

Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs.

A minimum of 7 years of program management experience. At least 5 years program management experience with the Department of

Defense.

A minimum of 3 years of hands-on experience with DHA clinical systems, process, and procedures.

Experience coordinating significant planning efforts for training of enterprise EHR solutions.

Must be fluent in verbal and written English.

Training Specialist (Senior)

A minimum of 5 years experience in supporting computer information systems training, tools, software installs, and upgrades; preparing classrooms, facilities, and necessary equipment for classes; delivering classroom instructor led, one on one, and structured on the job training.

A minimum of 2 years experience training personnel on MHS

GENESIS.

Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

Ability to design, develop, implement, and evaluate training plans, curricula, and methodology.

Demonstrates skills in preparing instructional aids and plans and determining training objectives and goals.

Formulates training outlines and determines instructional methods, utilizing knowledge of specific training needs and effectiveness of such individual methods as individual training, group instruction, over the shoulder support, and virtual training.

Evaluates effectiveness of training and development programs and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods.

Coordinates or performs administrative functions necessary to deliver and document training programs.

Capable of providing formal and informal implementation guidance, integration, and change management support tasks (on the job training, formal and informal classroom, and over the shoulder training) in a dynamic and interpersonal setting to support functional users (medical and dental providers) requiring assistance in implementing, using, and integrating MHS GENESIS into the military medical clinical business process.

Maintain an appropriate degree of knowledge, skill, and ability to provide functional support and perform system status checks as needed during system trouble ticket resolution.

Must be fluent in verbal and written English and English medical terminology.

7.0. DELIVERABLES

ITEM SOW TITLE DISTRIBUTION INITIAL SUBSEQUENT

1 1.10 Kickoff

Meeting

COR Not later than five (5) business days after award

N/A

2 1.11 Contractor

DRAFT

Project Plan

COR Not later than five (5) business days after award

N/A

3 1.11 Contractor

FINAL

Project Plan

COR Not later than five (5) days after Gov’t review of

DRAFT

Project Plan

N/A

4 1.12 Contractor

Monthly

Status

Report

COR Not later than forty-five (45) business days after contract award

Monthly, not later than seven (7) business days after the end of each month for the previous month

5 5.3 Training

Report (refer to para 7.1)

COR Not later than ten (10) business days after each completed training event

Not later than ten (10) business days after each completed training event

6 5.4 Training

Support

Package

(refer to para

7.2)

COR Not later than ten (10) business days prior to the first offering of each training

Not later than ten (10) business days prior to the first offering of each training curriculum developed curriculum developed

7 Deliverables

Archive

COR No later than end of Period of

Performance

N/A

7.1. TRAINING REPORT (DELIVERABLE 5)

The Contractor shall provide and execute a training approach that ensures all trainers and end users are educated and equipped with training materials to use routinely for sustainment training.

The Contractor shall complete training services at each site based on the Government approved training schedule, which will be made available to the Contractor no later than 10 days prior to the training event.

The Contractor shall collect course evaluation feedback and deliver to the Government no later than 10 days after the training event. The

Government will assess this feedback to determine training effectiveness.

The Contractor shall ensure that each user demonstrates the skills and the abilities to use the system in accordance with the criteria required to successfully perform his/her specific role within MHS GENESIS.

The Contractor shall notify the Government in writing upon a site’s successful completion of training activities.

The Contractor shall train end users on the process of submitting MHS

GENESIS trouble tickets.

The Contractor shall provide the following services as requested by the eHRa PMO COR:

• Assist site coordinators in filling end user training slots at training sites.

• Develop or update Instructor Guides and Student Guides.

• Update and provide quick reference aids for students to keep.

• Track training attendance and provide copies of roster to

Government.

7.2. TRAINING SUPPORT PACKAGE (DELIVERABLE 6)

The Contractor shall deliver the following documentation as a training support package for each training curriculum developed:

Training Needs Analysis

Training Development Plan

Training Syllabus

Competency List that includes Knowledge, Skills, and Abilities

Instructor Guide

Instructor Materials

Student Guide

Instructor Guide

Competency Assessment Checklist

Quick Reference Guide

Practical Exercises

Assessments with Answer Keys

Job Aids