Attachment_1-Statement-of-Work_-_Revised_8-7-2018.pdf

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Attachment 1 (SOW) // Revised 8/7/2018

TECHNICAL AND ADMINSISTRATIVE SUPPORT SERVICES FOR

THE OFFICE OF SHORE FORCES, VESSEL TRAFFIC SERVICES (VTS) DIVISION -

TRAINING FOR VTS PERSONNEL

STATEMENT OF WORK (SOW)

1.1 GENERAL

1.2 SCOPE

The purpose of this contract is to provide to the Coast Guard National VTS Certification Course training to civilian personnel newly hired and military personnel recently transferred to a VTS. The contractor shall develop the curriculum along with periodic updates to that curriculum. The contractor shall also provide course materials to include, but not be limited to, course handbooks, syllabus, presentation handouts, training completion surveys, and certificates.

1.3 BACKGROUND

1.3.1 REGULATORY MISSIONS

Title 14 U.S.C. requires the Coast Guard to safeguard the nation’s ports, waterways, port facilities, vessels, persons and property in the vicinity of the port, from accidental or intentional destruction, damage, loss or injury. In the course of conducting Port Safety and security, Marine Environmental

Response and Waterways Management missions, the Coast Guard is responsible for vessel traffic management and navigation safety regulations. Under the direction of the USCG Office of Shore

Forces, CG-741 is engaged as the USCG’s capability manager for the Vessel Traffic Services (VTS)

Program.

1.3.2 ADVISORY MISSIONS

In accordance with VTS Program policy (National VTS Standard Operating Procedures, COMDTINST M16630.3A, ref (a)), CG-741 is required to provide National VTS Certification Course training to civilian personnel and military personnel recently-transferred to a VTS.

The International Convention on Standards of Training Certification and Watchkeeping for Seafarers of 1978, (amended 1995) is a regulation that addresses the minimum standards of competence which include, but are not limited to Coast Guard watchkeepers. With respect to this regulation, the

International Association of Marine Aids to Navigational and Lighthouse Authorities (IALA) established IALA recommendation R0103 (V-103), Standards for Training and Certification of VTS

Personnel, (Ref c). Specifically, Recommendation V-103 is a directive to national members and other appropriate authorities, providing or intending to provide vessel traffic services, to use the IALA standard of training and the related model courses as the basis for training and certification of personnel.

1.4 CONTRACTOR PERSONNEL

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1.3.1.1 Project Manager The Contractor shall provide a Project Manager who shall be responsible for all Contractor work performed under this contract. The Project Manager is further designated as

Key Personnel by the Government (see SOW 1.4). The Project Manager shall be a single point of contact for the Contracting Officer and the Contracting Officer’s Representative (COR). The name of the Project Manager, and the name(s) of any alternate(s) who shall act for the Contractor in the absence of the Project Manager, shall be provided to the Government as part of the Contractor's proposal.

During any absence of the Project Manager, only one alternate shall have full authority to act for the

Contractor on all matters relating to work performed under this contract.

The Project Manager shall be available to the COR via telephone between the specified hours of operation found below (see SOW 1.7), and shall respond to a request for discussion or resolution of technical problems within two (2) hours of notification.

1.3.1.2 Subject Matter Specialist The Subject Matter Specialist serves as the instructor. The instructor is also designated as key personnel and shall have two years of work experience as a qualified VTS watchstander or one year of experience as a VTS instructor. Each class shall have one instructor, accompanied by a Government representative.

1.3.1.3 Information Management Specialist – The information management specialist assists the engineer with development and maintenance of software course curriculum and also maintains computerized training system. The IM Specialist shall have at least 3 years of IT hardware and network administration experience.

1.3.1.4 Engineer – The engineer develops software simulation scenarios and course exercises and troubleshoots possible hardware outages and software bugs. The Engineer shall have at least 3 years of software development experience.

1.3.2 QUALIFIED PERSONNEL

The Contractor shall provide qualified personnel to perform all requirements specified in this contract.

All Contractor employees supporting this contract shall be citizens of the United States.

1.3.3 EMPLOYEE IDENTIFICATION

Contractor employees visiting Government facilities shall wear an identification badge that, at minimum, displays the Contractor name, the employee’s photo, name, clearance-level and badge expiration date. Visiting Contractor employees shall comply with all Government escort rules and requirements. All Contractor employees shall identify themselves as such when their status is not readily apparent and display all identification and visitor badges in plain view above the waist at all times.

1.3.4 EMPLOYEE CONDUCT

Contractor’s employees shall comply with all applicable Government regulations, policies and procedures when visiting or working at Government facilities. The Contractor shall ensure Contractor employees present a professional appearance and that their conduct shall not reflect discredit on the

United States, the Department of Homeland Security (DHS) or the USCG.

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1.3.5 REMOVING EMPLOYEES FOR MISCONDUCT OR SECURITY REASONS.

The Government may, at its sole discretion, direct the Contractor to remove any Contractor employee from USCG facilities for misconduct or security reasons. Removal does not relieve the Contractor of responsibility to continue providing the services required under any task order awarded. The

Contracting Officer will provide the Contractor with a written explanation to support any such removal.

1.3.6 CONFLICT OF INTEREST

The Contractor shall not employ any person who is an employee of the United States Government if that employment would, or would appear to cause a conflict of interest.

1.4 KEY PERSONNEL

Before replacing any individual designated as Key Personnel by the Government, the Contractor shall notify the Contracting Officer no less than fifteen (15) business days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s).

1.5 PERIOD OF PERFORMANCE

The period of performance for this contract is a one-year base period with four one-year option periods. This contract is classified as an Indefinite Delivery/Indefinite/Quantity (IDIQ) contract, since the number of students attending each course will vary.

1.6 PLACE OF PERFORMANCE

The primary place of performance will be the contractor facilities.

1.7 HOURS OF OPERATION

Contractor employees shall perform all work between the normal business hours of 0800 and 1700, Monday through Friday (except Federal holidays). However, there may be occasions when Contractor employees shall be required to work other than normal business hours, including weekends and holidays, to fulfill requirements under this SOW.

1.8 TRAVEL

Travel is required by the VTS instructor to support task orders awarded under this contract. All travel required by the Government outside the local commuting area(s) will be reimbursed to the Contractor in accordance with the Federal Travel Regulations. The Contractor shall be responsible for obtaining

COR approval (electronic mail is acceptable) for all reimbursable travel in advance of each travel event. For planning purposes, the VTS instructor shall travel to one (1) USCG VTS annually. USCG

VTS are located at the travel locations listed below:

1.8.1 TRAVEL LOCATIONS

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Contractor travel beyond the local commuting area of 50 miles from primary place of performance will be required in order to support the task orders under this contract. Locations include but are not limited to Staten Island, NY; St Petersburg, FL; Port Arthur, TX; Houston, TX; Morgan City, LA;

New Orleans, LA; Louisville, KY; Sault Ste Marie, MI; San Pedro, CA; San Francisco, CA; Seattle, WA; and Valdez, AK.

1.9 CONTRACT POST AWARD KICK-OFF MEETING

The Contractor shall attend a Kick-Off Meeting with the Contracting Officer and the COR not later than (NLT) seven (7) business days after the date of award. The purpose of the Kick-Off Meeting, which will be chaired by the Contracting Officer, is to discuss technical and contracting objectives of this task order and review the Contractor's project plan. The Kick-Off Meeting may be held at the

Government’s facility, or may be accomplished via teleconference.

1.10 PROGRESS REPORTS

The Project Manager shall provide a monthly progress report to the Contracting Officer and COR via electronic mail. This report shall include a summary of contract-related work and travel performed by the Contractor during the preceding month. The Contractor shall also provide any concerns, lessons learned and recommendations for improvements.

1.11 GENERAL REPORT REQUIREMENTS

The Contractor shall provide all written reports in electronic format with read/write capability using applications that are compatible with USCG Standard Workstations.

1.12 INTELLECTUAL PROPERTY

All Contractor developed processes and procedures and other forms of intellectual property first developed under this contract shall be considered Government property.

1.12.1 All documentation, photography and electronic data and information collected by the

Contractor and entered into or generated in support of this contract shall be considered Government property, and shall be returned to the Government at the end of the performance period.

1.13 APPLICABLE DOCUMENTS

1.13.1 Reference Documents

The Government will provide copies of the references at the Kick-Off Meeting for this contract and as necessary to conduct training. The Government will provide the design for the graduation certificate.

1.13.1.1 National VTS Standard Operating Procedures, COMDTINST M16630.3A.

1.13.1.2 Agency publications necessary for presentation of the course.

1.13.1.3 Current National VTS Certification Course curriculum.

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1.13.1.4 IALA Manual on Training of VTS Personnel (current edition).

2.1 REQUIREMENTS

The Contractor shall be equipped and capable of providing classroom and simulation training to a minimum of eight (8) students, to a maximum of twelve (12) students per class and sixty (60) students per year for the National VTS Certification Course.

The Contractor will provide classroom facilities, VTC computer simulator and multiple ship’s bridge simulation facilities and qualified VTS instructor(s) to train up to twelve (12) students per course and up to sixty (60) students per year. The VTC display must be able to simulate radar and Automatic

Identification System (AIS) tracked vessels and Very High Frequency (VHF) Frequency Modulation

(FM) communications with the ship’s bridge simulators.

2.2 COURSE INSTRUCTION

The Contractor shall provide instruction for all scheduled offerings of the USCG’s National VTS

Certification course. This ten (10) day course provides students with a comprehensive overview of

VTS work and simulated scenarios involving typical tasks performed by vessel traffic management operators. The course addresses the following topics:

Introduction and Administration

Language

Traffic Management

VTS Equipment

Nautical Knowledge

Communications Coordination

VHF Radio

Personal Attributes

Emergency Situations

Final Examination

2.1.1 Course Material. Using the course curriculum provided by the Government, the Contractor shall provide a course workbook for each student and a master instructor workbook. The workbook shall be presented in a binder, with titled dividers separating each topic. The cover shall be identified with a Government-approved logo and course title. The Contractor shall develop a minimum of six (6) individual scenarios for use during simulation exercises. Simulation scenarios shall include at least one (1) of each of the following: routine daytime traffic management situations, routine nighttime traffic management situations, and emergency traffic management situations. The Contractor’s simulation system shall be capable of presenting various simulations including river, bay and open-ocean (approach) scenarios. The instructor shall control all scenarios, include weather and sea state options and involve prearranged communications between ship’s bridge and VTS simulator.

Simulation exercises shall reinforce classroom instruction. Simulation scenarios shall be provided to

Attachment 1 Page 6 of 10 the Government for review and acceptance not later than (NLT) fifteen (15) business days before the first course convening.

2.1.2 Support Materials. The Contractor shall develop and produce supporting materials such as handouts, slides, PowerPoint presentations, other instructional materials, and all course quizzes and exams used to evaluate student performance, as necessary except for commercially available documents. All Contractor developed materials shall be identified by a Government-approved logo

(in the upper left and/or right corner) and course title.

2.1.3 Course Evaluation. The Contractor shall provide course evaluation questionnaires to be completed by all participants at the end of each course. The questionnaire shall solicit participants’ comments as to the value of the material taught, recommended changes and/or additions to course content and the instructor’s effectiveness. The Contractor shall provide the completed questionnaires to the USCG COR, either scanned copies sent electronically or originals sent by mail. The Contractor shall provide a consolidated report of the completed questionnaires with recommendations for course enhancement NLT than fifteen (15) business days after the course ends.

2.1.4 Course Exams, Grades and Certificates. The Contractor shall provide each graduate with a certificate attesting to the successful completion of the course. The certificate shall include official logos for the USCG and DHS. The certificates shall also include, at a minimum, the course title, date of completion and signatures of the USCG VTS Program Manager, Contractor’s director of training

(or equivalent) and the Contractor’s instructor. The Contractor shall provide certificates to attendees

NLT fifteen (15) business days after the course ends. The Contractor shall maintain records of student performance and course completion in accordance with industry standards. Each student must achieve a score of 80% or higher to receive a completion certificate. This certificate is a pre-requisite for VTS operators working throughout the United States. The dates of course offerings will be determined by the USCG and provided to the Contractor at least forty-five (45) days prior to each course convening. The Contractor will also provide administrative assistance in updating and amending the course curriculum when the USCG deems changes necessary

2.2 ANNUAL CURRICULUM UPDATES

The Contractor shall assist in the analysis and development of new or revised curriculum material and participate in individual course curriculum reviews. The estimated level of effort for this task is 20 -

25 hours per year.

2.2.1 Materials to be Updated Annually. Using course amendment information provided by the COR, the Contractor shall update all workbooks and course support materials. One (1) draft copy of the updated course materials shall be provided to the COR NLT thirty (30) business days after the COR accepts the updated curriculum. The Contractor shall provide two (2) final copies of the updated course materials NLT five (5) business days after COR review and approval. The Contractor shall revise the following items to reflect annual curriculum updates:

Student and Instructor Workbooks

Support Materials (Power Point, instructional aides, etc.)

Course evaluation questionnaires

Course Quizzes and Examinations

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3.1 GOVERNMENT TERMS & DEFINITIONS

3.2 CCTV – Closed Circuit Television

3.3 COR – Contracting Officer’s Representative

3.4 KO – Contracting Officer

3.5 IALA – International Association of Marine Aids to Navigation and Lighthouse Authorities

3.6 NLT – Not Later Than

3.7 VTC – Vessel Traffic Center

3.8 VTS – Vessel Traffic Service

3.9 VTMIS - Vessel Traffic Management Information System

4.1 GOVERNMENT FURNISHED RESOURCES

The Government will provide the following resources necessary to perform the Contractor services required in this contract, unless specifically stated otherwise in this work statement.

4.2 CLASS SCHEDULE AND ROSTER

The COR will notify the Contractor at least 30 days prior to the first VTS Certification Course convening and at least 45 days prior to subsequent courses. The COR will provide the Contractor, at least two (2) weeks prior to each course convening, the student roster for each class with the names of students registered for each course. Each class will consist of not less than eight (8) and not more than twelve (12) students.

4.3 CONSULTATION SERVICES

Upon written request, the Government will arrange for the Contractor to consult with VTS subject matter specialists during the development or revision of VTS Certification course material.

4.4 ASSISTANT-INSTRUCTOR

The Government will send a qualified VTS watch supervisor to each class to assist the Contractor-instructor. The assistant-instructor will facilitate during classroom sessions. During simulations, the assistant-instructor will serve as the VTS watch supervisor and ensure students understand and comply with rules and regulations. The assistant-instructor will also help in debriefing simulation exercises and evaluating students’ participation.

4.5 SECURITY BADGES

The Government will provide security badge(s) in accordance with SOW 1.3.4.

4.6 COURSE CURRICULUM

The Government will provide the latest version of the course curriculum to Contractor (SOW 2.1.1).

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5.1 CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish all facilities, materials, equipment and services necessary to fulfill the requirements of task orders awarded under this contract, except for the Government Furnished

Resources specified in SOW 4.0.

5.2 TRAINING FACILITIES

The Contractor shall provide a classroom of appropriate size for a class of up to twelve (12) students that shall be free from external noise and distractions. The classroom will be outfitted with instructional support equipment necessary to deliver the course material. The Contractor shall be responsible for setting up the training facility, arranging furniture as necessary, laying out participant materials, and preparing equipment and instructor aids. The Contractor shall provide a secure storage area of sufficient size to store all course materials. The Contractor shall furnish parking spaces on campus for students with vehicles.

5.3 SIMULATORS

The VTS Simulator shall consist of a functioning VTC, with a Vessel Traffic Management Information

System (VTMIS) simulator capable of providing detailed vessel traffic display and ship’s bridge simulators capable of displaying simulated vessel operating conditions. The VTC and VTMIS simulator shall be AIS capable, provide an interactive vessel traffic display, be capable of simulating various environmental conditions, display radar topography, provide a simulated Closed Circuit

Television (CCTV) camera image and afford simulated VHF/FM communications with the ship’s bridge simulators. The simulation system shall allow students to participate on one (1) VTS simulator and five (5) ship’s bridge simulators. Contractor developed simulation exercises shall permit participation of twelve (12) students during each scenario: two (2) on the VTC simulator and two (2) on each ship’s bridge simulator. The objective for students on ship’s bridge simulators is to experience being on the receiving end of VTS directions – not to learn shiphandling. At a minimum, the

Contractor’s simulation system shall have the capability to present simulations that include river, bay and open-ocean (approach) scenarios.

5.4 MATERIALS

The Contractor shall furnish supplies necessary for organization of student materials including binders, name tents, pencils, scratch paper, digital charts for use in simulator work, and all consumable classroom materials.

5.5 COMMERCIALLY AVAILABLE DOCUMENTS

The Contractor shall supply necessary commercially available documents such as charts, nautical publications, etc.

6.1 REFERENCES

(a) COMDTINST M16630.3A, Vessel Traffic Services Standard Operating Procedures

(b) U.S. Code; Title 14, Code 91, Safety of Naval Vessels

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(c) International Association of Marine Aids of Navigation and Lighthouse Authorities (IALA) R013

(V-103) Standards for Training and Certification of VTS personnel, Edition 2.2, June 2017

7.0 DELIVERABLES

ITEM SOW DELIVERABLE / EVENT DUE BY

1.9

Kick-Off Meeting

NLT 5 business days after the date of contract award

1.10

Monthly Progress Reports

NLT the 15th of each month for the previous month.

3 2.1 National VTS Certification Course

Instruction

Varied - 8 to 12 students per class and

60 students per year

4 2.1.1 Simulation Scenarios (6) NLT 15 business days before the first course convening date.

5 2.1.1 Course Workbooks NLT 5 business days prior to each course convening date

6 2.1.2 Course Support Materials NLT course convening date

7 2.1.3 Course Evaluations Report NLT 15 business days after course completion

8 2.1.4 Course Certificates NLT 15 business days after the course ends

9 2.2 Annual Curriculum Updates NLT September 1st of each year

8.0. SECTION 508 COMPLIANCE, DHS OFFICE OF ACCESSIBLE SYSTEMS AND

TECHNOLOGY (OAST) COMPLIANCE.

The following DHS OAST Section 508 clauses are applicable for services provided under this statement of work. Section 508 of the Rehabilitation Act, as amended by the Workforce Investment

Act of 1998 (P.L. 105-220) requires that when Federal agencies develop, procure, maintain, or use electronic and information technology, they must ensure that it is accessible to people with disabilities.

Federal employees and members of the public who have disabilities must have equal access to and use of information and data that is comparable to that enjoyed by non-disabled Federal employees and members of the public.

8.1 SECTION 508 COMPLIANCE.

All Electronic Information & Technology (EIT) deliverables within this work statement shall comply with the applicable technical and functional performance criteria of Section 508, unless exempt.

Specifically, the following applicable standards have been identified:

8.1.1 36 Code of Federal Regulations (CFR) 1194.21 – Software Applications and Operating Systems, applies to all EIT software applications and operating systems procured or developed under this work statement including but not limited to Government Off the Shelf (GOTS) and Commercial Off the

Shelf (COTS) software. In addition, this standard is to be applied to Web-based applications when

Attachment 1 Page 10 of 10 needed to fulfill the functional performance criteria. This standard also applies to some Web based applications as described within 36 CFR 1194.22.

8.1.2 36 CFR 1194.25 – Self Contained, Closed Products, applies to all EIT products such as printers, copiers, fax machines, kiosks, etc. that are procured or developed under this work statement.

8.1.3 36 CFR 1194.26 – Desktop and Portable Computers, applies to all desktop and portable computers, including but not limited to laptops and Personal Data Assistants (PDAs) that are procured or developed under this work statement.

8.1.4 36 CFR 1194.31 – Functional Performance Criteria applies to all EIT deliverables regardless of delivery method. All EIT deliverable shall use technical standards, regardless of technology, to fulfill the functional performance criteria.

8.1.5 36 CFR 1194.41 – Information Documentation and Support, applies to all documents, reports, as well as help and support services. To ensure that documents and reports fulfill the required “1194.31

Functional Performance Criteria”, they shall comply with the technical standard associated with Web-based Intranet and Internet Information and Applications at a minimum. In addition, any help or support provided in this work statement that offer telephone support, such as, but not limited to, a help desk shall have the ability to transmit and receive messages using Text Telephone (TTY).

8.2 SECTION 508 APPLICABLE EXCEPTIONS.

Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the COR and determination will be made IAW DHS Management Directive (MD) 4010.2. DHS has identified the following exceptions that may apply:

8.2.1 36 CFR 1194.3(b) Incidental to Contract, all EIT that is exclusively owned and used by the

Contractor to fulfill this work statement does not require compliance with Section 508. This exception does not apply to any EIT deliverable, service or item that will be used by any Federal employee(s) or member(s) of the public. This exception only applies to those Contractors assigned to fulfill the obligations of this work statement and for the purposes of this requirement, are not considered members of the public.