Attachment B - FOD ASL SOW Rev.docx

STATEMENT OF WORK (SOW)

Department of Homeland Security (DHS) U.S. Citizenship and Immigration Services (USCIS) Sign Language Interpreter Services

1. PROJECT TITLE: Accommodation Support Services for the Field Offices and all subordinate Field Offices.

2. BACKGROUND: USCIS provides immigration benefits through Service Centers, District Offices, Field Office, and Application Support Centers. The Field Offices have a requirement for ad hoc American Sign Language (ASL) Interpretation Services to support applicants who are deaf. Such applicants attend various interviews, naturalization services, and information services appointments and will need sign to voice and voice to sign interpretation/translation services. The service will allow the applicant to fully participate in required interactions with USCIS staff.

3. SCOPE: Provide in-person and Video Remote Interpreting (VRI) sign language interpretive services on an as-needed basis for Deaf or Hard of Hearing applicants within Field Operations Directorate see Section 6, Place of Performance below. These services will be utilized during interviews, naturalization ceremonies, information services appointments, and other interactions with USCIS staff members as required. The Contractor shall provide interpreter services of both sign to voice and voice to sign utilizing Signed English (SE) and/ or American Sign Language (ASL) and Certified Deaf Interpreter (CDI). Scheduled appointments are crucial for the applicants to attend and it is imperative that interpreter services are received; if a scheduled interpreter cannot meet the required timeframes a qualified replacement interpreter should be made available.

4. APPLICABLE DOCUMENTS: Title I of the Americans with Disabilities Act of 1990 (ADA), the ADA Amendments Act of 2008, Section 501 of 1973, and The Genetic Information Nondiscrimination Act of 2008 (GINA), all which can be located at the following website: http://www.eeoc.gov/

5. SPECIFIC TASKS:

a) Ad-hoc in-person and Video Remote Interpreting (VRI) sign language interpreter services for the following but not limited to regular scheduled appointments during business hours (Monday through Friday, 7 AM ET to 5 PM PT, excluding federal holidays) meetings, weekend events, and after normal business hour events. The days and times of ad hoc events may vary.

b) A team of two interpreters, one American Sign Language and one Certified Deaf Interpreter may be needed in instances where it has been determined that the applicant to be serviced requires both an ASL and CDI interpreter.

c) Local interpreters are requested for in-person services.

d) Ad hoc services shall be reflected in 2-hour increments for the base request and then 30-minute increments in addition to that.

e) A detailed call log of each service event shall be maintained by the Contractor company to include but is not limited to the following information:

· Date, time, duration of hours/minutes

· Location

· Amount charged

· Description of event

· Any problems and mitigation of issues/follow-up needed

· Applicant A#

f) The contractor is required to notify the government in writing when 85% of each CLIN has been expended. Any work hours worked by the contractor above the ceiling value of the award shall not be reimbursed by the government.

g) No contract employee is authorized to perform work at a government site without a Government employee being present.

h) Contractors will not be provided with a PIV card. Contractors will be provided with an identifying badge, which is to be worn conspicuously at all times while contract employees are on site at USCIS facilities and/or while providing services for USCIS applicants on behalf of USCIS.

i) In the event the Contractor terminates associated contract employees, or any contract employee resigns, the contractor is obligated to inform the COR, in writing, within one business day of the termination/resignation.

j) Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas.

k) Upon arrival, interpreters shall briefly meet with the USCIS staff as needed to discuss appropriate actions within the work environment.

l) The contractor shall develop and maintain a contingency plan if there is a no show for a scheduled interpreter. Upon notification from the government the contractor will send a replacement cleared interpreter. Any premium cost incurred will not be billed to the government.

m) Last minute cancelation of a confirmed appointment (virtual or in-person) by the contractor will result in a $250.00 disincentive to be credited on the next invoice.

n) The Government may cancel confirmed appointments, outside of a 48-hour window, without any costs being incurred. However, confirmed appointments canceled within the 48-hours of the appointment start time will result in the Government incurring the full costs of those services as defined in the contract. Any cancellations within the 48-hours of the appointment start time that are caused by weather-related events or other building/site closure as determined by the Facilities Director are exempt from this provision and not subject to being billed to the Government.

6. PLACE OF PERFORMANCE:

Field Operations – Field Office Listings Office

Albany Field Office & ASC

Albuquerque Field Office

Atlanta District Office

2150 Parklake Dr NE

Baltimore Field Office

3701 Koppers St

Boise Field Office & ASC

7180 West Potomac Drive

Boston Field Office

Brooklyn Field Office

26 Federal Plz (Lafayette Street Entrance)

Buffalo Field Office & ASC

306 Delaware Ave

Office & ASC

Charleston SC Field Office

1821 Sam Rittenberg Blvd

Charlotte Amalie Field Office & Charlotte

Charlotte Field Office

201 Regency Executive Park Dr

Chicago Field Office

101 W Ida B Wells Dr

ASC

Columbus Field Office

Dallas Field Office

6500 Campus Circle Dr East

Denver Field Office

12484 E Weaver Pl

ASC

Detroit Field Office

El Paso Field Office

Fort Myers Field Office

STATEMENT OF WORK (SOW)

Fresno Field Office 744 P St Suite 120 Fresno CA 93721

Greer Field Office & ASC 501 Pennsylvania Ave Greer SC 29650

Guam Field Office & ASC 770 E Sunset Blvd Suite 185 Barrigada GU 96913

Hartford Field Office 450 Main St 1st Fl HARTFORD CT 06103

Helena Field Office & ASC 754 River Rock Dr Suite 101 Helena MT 59602

Hialeah Field Office 5880 NW 183rd St Hialeah FL 33015

ASC

Houston Field Office 810 Gears Rd Ste 100 Houston TX 77067

Imperial Field Office 509 Industry Way Imperial CA 92251

ASC

Jacksonville Field Office 4121 Southpoint Blvd Jacksonville FL 32216

ASC

Kendall Field Office & ASC 14675 SW 120th St Miami FL 33186

Las Vegas Field Office & ASC 5650 W Badura Ave Suite 100 Las Vegas NV 89118

Lawrence Field Office & ASC 2 Mill St Lawrence MA 01840

ASC

Los Angeles District Office 300 N Los Angeles St Rm 1001 Los Angeles CA 90012

Louisville Field Office 411 S 4th St Suite 200 Louisville KY 40202

ASC

Memphis Field Office 80 Monroe Ave 7th Floor Memphis TN 38103

Miami District Office 8801 NW 7th Ave Miami FL 33150

Milwaukee Field Office & ASC 310 W Wisconsin Ave Suite 850W Milwaukee WI 53203

Office & EOI Office

Montgomery Field Office 3381 Atlanta Hwy Montgomery AL 36109

Mount Laurel Field Office 530 Fellowship Rd Mount Laurel NJ 08054

Nashville Field Office 340 Plus Park Blvd Nashville TN 37217

New Jersey Central Field Office 8 Cedar Brook Dr Cranbury NJ 08512

Oakland Park Field Office

& ASC

4451 NW 31st Ave

Fort Lauderdale

Philadelphia Field Office

& ASC

30 N 41st St

Pittsburgh Field Office & ASC

777 Penn Center Blvd Suite 600 Building 7

Pittsburgh

PA

15235

Portland, OR Field Office

& ASC

City

Rio Grande Valley Field Office & ASC

Salt Lake City Field Office &

ASC

San Bernardino

San Diego District Office

1325 Front St

San Diego

CA

92187

San Fernando Field Office &

19809 Prairie St

First Floor Suite 100

Chatsworth

CA

91311

ASC

San Francisco District Office

630 Sansome St

San Francisco

94111

San Jose Field Office & ASC

1450 Coleman Ave

Santa Clara

95050

San Juan Field Office & ASC

273 Ave Ponce De Leon

Suite 1100

San Juan

PR

00917

Santa Ana Field Office

34 Civic Center Plz

Santa Ana

92701

Seattle District Office & ASC 12500 Tukwila International Blvd

Seattle

WA

98168

Spokane Field Office & ASC

920 West Riverside Dr

Rm 691

Spokane

99201

St. Louis Field Office & ASC

1222 Spruce St

Rm 2.205

St. Louis

MO

63103

Tampa Field Office

5629 Hoover Blvd

Tampa

FL

33634

Tucson Field Office & ASC

4475 S Coach Dr

Tucson

AZ

85714

Washington District Office

2675 Prosperity Ave

Fairfax

VA

20598

West Palm Beach Office

9300 Belvedere Rd

West Palm Beach

FL

33411

Wichita Field Office & ASC

550 W Douglas Ave

Wichita

KS

67203

Yakima Field Office & ASC

415 N 3rd St

Yakima

98901

7. PERIOD OF PERFORMANCE:

8. POINTS OF CONTACT:

Contracting Specialist (CS) Marianne Green Marianne.Green@uscis.dhs.gov

Contracting Officer’s Representative (COR) Jerry Austin Jerry.R.Austin@uscis.dhs.gov

Contracting Officer’s Representative (Alt. COR) Daryl Mezzacasa Daryl.L.Mezzacasa@uscis.dhs.gov

9. PERSONNEL AND QUALIFICATIONS:

All interpreters and professionals providing Sign Language Interpreting services, whether primary or additional, must meet the qualifications listed below AND must go through the Entrance on Duty (EOD) process upon award of the contract.

a. Be 18 years old or older.

b. Hold a high school diploma or equivalent.

c. Be a U.S. citizen.

d. Fluency in American Sign Language (ASL) or requested system depending on the effective communication access needed by the task orders.

e. Be certified/qualified in interpreting English to ASL, or other sign system, and transliterating from ASL, or other sign system, to English.

f. Have a minimum of three years of experience that involved transliterating and interpreting through the use of ASL or other sign system depending on the effective communication access needed by the task orders.

g. Be registered with the Registry of Interpreters for the Deaf (RID) and hold a certification of NIC (National Interpreter Certification) or CDI (Certified Deaf Interpreter) or have a state-equivalent certification/licensure; and Comply with the Professional Code of Ethics established by RID or state Professional ethics established by the states.

h. Interpreters shall have the ability to voice interpret when a Deaf or Hard of Hearing person’s speech is not easily understood.

i. Interpreters shall have the ability to imitate nuances, tone information, inflection, and the spirit of the speaker’s voice to enable the Deaf or Hard of Hearing person to fully receive messages.

j. Interpreters must be courteous.

k. When more than one (1) interpreter is needed for an assignment, interpreters must work collaboratively and professionally with each other.

l. Interpreters must be trained and familiar with the features and functionality of both Zoom and Microsoft TEAMs, ensuring they can navigate the platforms efficiently and provide uninterrupted interpretation services during virtual sessions.

Reporting Requirement for Suspected or Confirmed Incidents Relating to PII/SPII

Contractors must report the suspected or confirmed loss or compromise of Sensitive PII to USCIS in a timely manner and cooperate with USCIS's Inquiry into the incident and efforts to remediate any harm to potential victims.

1. Contractor must report the suspected or confirmed loss or compromise of Sensitive PII by its employees or sub- Contractors to the USCIS Contracting Officer's Representative (COR) or Contracting Officer within one (1) hour of the initial discovery to the USCIS Security Operation Center at uscissoc@uscis.dhs.gov and the USCIS Office of Privacy at uscis.privacyincidentsbreaches@uscis.dhs.gov.

2. The Contractor must complete annual privacy awareness training through the USCIS training platform by which its employees and sub-Contractors are trained to identify and report potential loss or compromise of Sensitive PII.

3. The Contractor must provide a written report to USCIS within 24 hours of the suspected or confirmed loss or compromise of Sensitive PII containing the following information:

a. Narrative, detailed description of the events surrounding the suspected loss/compromise.

b. Date, time, and location of the incident.

c. Type of information lost or compromised.

d. Contractor's assessment of the likelihood that the information was compromised or lost and the reasons behind the assessment.

e. Names of person(s) involved, including victim, Contractor employee/sub- Contractor and any witnesses.

f. Cause of the incident and whether the company's security plan was followed or not, and which specific provisions were not followed.

g. Actions that have been or will be taken to minimize damage and/or mitigate further compromise.

h. Recommendations to prevent similar situations in the future, including whether the security plan needs to be modified in any way and whether additional training may be required.

4. The Contractor must cooperate with USCIS or other government agency inquiries into the suspected or confirmed loss or compromise of Sensitive PII.

5. At the government's discretion, Contractor employees or sub-Contractor employees may be identified as no longer eligible to access Sensitive PII or to work on that contract based on their actions related to the loss or compromise of Sensitive PII.

10. TRAVEL:

Travel (more than 50-mile radius) may be offered as a reimbursable cost and may be billed against a Travel CLIN.

Long distance travel or travel time compensation must be authorized in writing by the Contracting Officer’s Representative (COR) and the Contracting Officer (CO) prior to the commitment funds.

Non-local travel will be reimbursed in accordance with the Federal Travel Regulations and current GSA per diem/mileage rates. Any expenses exceeding $75.00 must be documented by receipt copies that are submitted along with the invoice document pertaining to that travel event.

Any unique event that requires non-local travel that involves parking, tolls or mileage reimbursement needs approval from the Contracting Officer's Representative and the Contracting Officer prior to any arrangements being made.

11. DELIVERABLES

A) Fulfillment Requirements Upon receipt of a request, the contractor shall take action to ensure timely fulfillment of the request in accordance with the following timeframes:

Standard Requests:

For requests received five (5) or more business days in advance of the appointment, the contractor shall confirm fulfillment or propose rescheduling within two (2) business days of receipt.

Expedited Requests:

For requests received less than five (5) business days prior to the scheduled appointment the contractor shall confirm fulfillment or propose rescheduling within twenty-four (24) hours of receipt.

Urgent Requests (Weekend Submission):

For requests received on a Friday for an appointment scheduled the following Monday, the contractor shall confirm fulfillment or propose rescheduling within four (4) hours of receipt.

B) Communication and Coordination Requirements The contractor shall maintain timely, and consistent written communication with the government throughout the duration of the contract. This includes but is not limited to the following:

Providing written confirmation of service fulfillment, including the name and contact information of assigned personnel

Notifying the government of reschedules or service delays, along with recommended alternative arrangements.

Responding to ad hoc questions or clarifications from the government within one (1) business day of receipt, or sooner as designated for time-sensitive matters

Promptly reporting and addressing issues or disruptions related to service delivery, contractor personnel, or scheduling challenges

Ensuring all correspondence related to service coordination is documented in writing and accessible to designated government points of contact

C) Interpreter Roster Management The contractor shall provide and maintain a comprehensive and up-to-date list of all sign language interpreters (SLIs) available under the contract. Upon request from the government, the contractor shall provide the list within 72 hours, and in the format specified by the government. This list must include the following information for each interpreter:

1. Full name

2. Primary service location (city and state)

3. Contact phone number

4. Email address The interpreter roster must be submitted to the government upon contract award and updated on a monthly basis or as changes occur. The updated roster must be provided in a format approved by the government and made readily available upon request.

This list will be utilized by the government to assess service coverage and verify fulfillment. Failure to maintain an accurate and current roster may be considered a performance issue under this contract.

D) Optional CLINs

Optional Surge CLINs X004 and X005 will be exercised during the associated period of performance (Base, Option I or Option II) when additional in-scope services are required for the specified service (ASL or CDI) during that period.

Based on the month the Optional Surge CLIN is exercised, hours and funding will be prorated from the time of exercise to the end of the current period of performance. (i.e. Period of Performance begins in January, Optional Surge CLIN is exercised in November; the Surge CLIN will be prorated for two months of service (November, December)).