70RWMD22R000000170002_Amendment 2 - SIGNED.pdf

70RWMD

4. REQUISITION/PURCHASE REQ. NO. 3. EFFECTIVE DATE

1. CONTRACT ID CODE

70RWMD22R00000017

9B. DATED (SEE ITEM 11)

09/02/2022

10A. MODIFICATION OF CONTRACT/ORDER NO.

10B. DATED (SEE ITEM 13)

CODE

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

FACILITY CODE

(X)

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

2. AMENDMENT/MODIFICATION NO.

70RWMD22R000000170002

PAGE OF PAGES

1 1

5. PROJECT NO. (If applicable)

6. ISSUED BY CODE

Office of Procurement Operations (OPO) U.S. Dept. of Homeland Security, 301 7th Street SW, Mailstop 0115, MGMT/OPO/Mailstop 0115

Washington, DC, 20528-0115, US

7. ADMINISTERED BY (If other than Item 6) CODE

Same As Issuing Office

70RWMD

8. NAME AND ADDRESS OF CONTRACTOR (No., street, county, State and ZIP Code) 9A. AMENDMENT OF SOLICITATION NO.

The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offers is extended, is not extended.

Offers must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended, by one of the following methods:

(a)By completing items 8 and 15, and returning copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE

DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment your desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the sol icitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM ONLY APPLIES TO MODIFICATION OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

CHECK ONE A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE CONTRACT ORDER

NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(b).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

AMENDMENT CONTROL NUMBER : 70RWMD22R00000017

SUMMARY OF CHANGES : The purpose of the amendment is to provide answers to submitted vendor questions.

The current due date to receive Proposals is Friday, 09/09/2022, 4:00 PM EDT.

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print) 16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

15B. CONTRACTOR/OFFEROR 15C. DATE SIGNED 16B. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

16C. DATE SIGNED

(Signature of person authorized to sign)

NSN 7540-01-152-8070

Previous edition unusable

STANDARD FORM 30 (REV. 10-83)

Prescribed by GSA FAR (48 CFR) 53.243

Question # Reference RFP Section

Paragraph

No.

Page

No.(s) Question CWMD Response

OVERALL PROPOSAL

STRUCTURE AND

CONTENT 5.1 2

Please provide the referenced

Attachment 2 – Pricing Matrix

Pricing Matrix Template is located on

Page 84.

Factor 3: Past

Performance Tab C: Technical 6

Please provide the referenced

Attachment 4

Ignore "Referenced Ayyachment 4".

See Pages 86 - 94 for Past

SPECIFIC

INSTRUCTIONS FOR

VOLUME II – PRICE

PROPOSAL 5.3 9

Please provide the referenced

Attachment 3 – Pricing Matrix.

Pricing Matrix Template is located on

Page 84.

4 Background 1 2

The RFP states "annual call volume of more than 75,000 incidents per year EMS personnel deliver care to

DHS employees and, when necessary, to individuals encountered in the course of duty"

For pricing purposes can you please confirm that the anticipated volume will not exceed over 100,000 annually? Correct

Functional and

Technical

Requirements 4.1 4

RFP States "The Contractor shall provide a commercial off the shelf

(COTS), web-based System" Will the production system be hosted on government servers or contractor provided systems?

Yes, this will be hosted on

Government Servers

Functional and

Technical

Requirements 4.1 4

RFP states "Browser Agnostic, compatible with multiple web browsers, including but not limited to, MS Internet Explorer, Netscape

Navigator, AOL, Opera, Yahoo, Mozilla, Firefox, browsers, capable of providing 128-bit SSL encryption and built on current J2EE standards." Please confirm that browsers are no longer supported by OEM do not need to be supported. For example, Microsoft internet explorer to

Microsoft Edge. Will you please revise the RFP to reflect this change. This is a correct assumption

Functional and

Technical

Requirements 4.1 5

The third bullet on this page has an unfinished last sentence "This

Training". Please provide remainder of sentence or confirm if this is to be disregarded. Duplicate words, and an error.

Functional and

Technical

Requirements 4.1 5

RFP states "Compatible with MS

Windows 2000 and later versions of

Windows (XP/Vista/Win7) as well as, server operating systems from

MS Windows Server 2003 through

Windows Server (current version)."

Please confirm if the versions listed should be updated to ensure security requirements are met as these operating system versions are no longer supported by the manufacture. Will you please revise the RFP to reflect this change.

We concur with this conclussion, that windows compatability with newer versions is a standard practice, and that updated versions of software should be considered more optimal. Having said that, the requirement still is good and standing.

Functional and

Technical

Requirements 4.1 7

RFP states “Able to maintain Joint

Commission compliance for electronic data interchange with healthcare facilities” Please provide further details as to the requirements associated with this data interchange have not been universally standardized. For example, are you referring to HL7v2, FHIR, etc.

If standards are not universal, then we request that an advanced and industry standard electronic data interchange between healthcare facilities be presented as a suitable alternative.

10 Security Review 5.2 14

The RFP asks for SOC as a service and continuous monitoring, how would we do that in DHS environment (section 5.2). Please clarify where we will be required to perform this SOC service. For example, we will need to know what

SOC services would be provided by

PIV access and suitability screening of the individuals supporting the application. Hosting would remain on Government Servers.

FACTOR 2:

Management

Capability 5.2 6

The RFP states: "The proposal details the work breakdown to a same degree of detail in the

Company’s Approach to Performing the Work section to provide confidence that the government is receiving appropriate value for cost."

What section is being referred to as

"Company's Approach to Performing the Work section"?

We ask that companies engage in defensible work place performance, and practices. This is supportive of the Government ensuring that rates are in line with industry standards.

5.3 SPECIFIC

INSTRUCTIONS FOR

VOLUME II – PRICE

PROPOSAL (NO PAGE

LIMIT) 5.3 9

Section 4.1 of the SOW states that the Contractor shall provide a

Commercial off the shelf (COTS), web-based System. However, the pricing Matrix instructions call for each task to be priced based on labor rates with no adjustment to the ODCs.

The COTS pricing should be factored in such a way to allow use by 4K users at various times on

Government servers. Vendor cost estimate is determined based on their perceived ability and structured costs for the performance of this work.

Factor 3: Past

Performance 5.3 no #

Please clarify the reference to "Page

86". It does not exist.

See Pages 86 - 94 for Past

Performance Evaluation

SOW Section 4.2

Training Requirements SOW 4.2 10

The format of the bullet list of items to be provided is not formatted correctly. As a result, it creates ambiguity about what is to be provided. Please modify the SOW to clarify the specific training that the contractor shall provide.

The contractor is being requested to provide trianing on the use and functionality of the ePCR Application and its modules therein.

SOW Section 4.2

Training Requirements SOW 4.2 10

In order to enable bidders to respond with the (city and state) for each class, class size, etc. Please provide the locations of the 3,500

EMS personnel referred to in SOW

Section 1.0.

Also, for each location please indicate how many are EMS leadership End users, and how many are Component/Command EMS provider end users.

This cannot be provided due to DHS

Privacy concerns.

OVERALL PROPOSAL

STRUCTURE AND

CONTENT 5.1 2

The table in this section shows "Tab

C Technical (limit 30 pages excluding resumes, Past Performance

Questionnaire) " Please confirm if the Factor 3 Past Performance is to be included in the page count.

Technical (limit 30 pages excluding resumes, Past Performance

Questionnaire)

OVERALL PROPOSAL

STRUCTURE AND

CONTENT 5.1 2

The table in this section shows "Tab

C Technical (limit 30 pages excluding resumes, Past Performance

Questionnaire) " Please clarify if the

Past Performance Questionnaire that is being sent to customers is also to be included in the proposal.

Customers are not directly being sent questionaires, rather the EMS

Division is consolidating previous feedback into a form to be compared with responses given by the contractors.

OVERALL PROPOSAL

STRUCTURE AND

CONTENT 5.1 2

The table in this section shows "Tab

C Technical (limit 30 pages excluding resumes, Past Performance

Questionnaire) " Please confirm if resumes may be included as an attachment/appendix to Volume I. Yes, this is acceptable

SOW Section 4.4

Technical Support SOW 4.4 12

How many DHS inquiries have there been in each of the last twelve months?

Not relevant to the RFQ. That being said, there have been less than 40.

SOW Section 4.4

Technical Support SOW 4.4 12

In the last year, how many DHS inquiries have there been in each of the priority categories (1 - 4)?

Not relevant to the RFQ. That being said, there have been less than 40.

SOW Section 4.4

Technical Support SOW 4.4 12

Does the government anticipate a change (increase or decrease) in the number of DHS inquiries during the performance of this new contract? No

SOW Section 5.7

Security Operations SOW 5.7 16

Please clarify the scope of the network and devices that the

Contractor's SOC personnel will monitor if the system is hosted in a secure DHS data center.

Yes, DHS will monitor, however the contractor must be responsive in the event of incident requiring technical assistance to remediate.

SOW Section 5.7

Security Operations

SOW 5.7,

5.8, 5.9,

5.10 16

Each of the following SOW sections has a reference to an Incident

Response Plan; SOW 5.7, 5.8, 5.9,

5.10. Please clarify what plan each

of these references is referring to.

This is part of the contingency management plan, which is subject to the configuration of the contractor services and product.

Previous documents are unable to be shared due to DHS Privacy.

SOW 8.0 Performance

Standards SOW 8.0 27

The format of the AQL information is incorrect. Please revise the solicitation to indicate what the AQL

Method of Inspection is for each

Service and what the Positive and

Negative incentives are.

Section 8.0 will not negatively impact any evaluation factors.

25 SOW 10.2.5 10.2.5 30

What is the schedule for the SSP deliverable? Quarterly

26 SOW 10.2.7 10.2.7 31

What is the schedule for the SEMP deliverable? Quarterly

27 SOW 10.2.8 10.2.8 31

What is the schedule for the QAP deliverable? Quarterly

28 SOW 10.2.9 10.2.9 31

What is the schedule for the PDPS deliverable? Quarterly

29 SOW 10.2.10 10.2.10 32

What is the schedule for the TP deliverable? Quarterly

30 SOW 10.2.11 10.2.11 32

What is the schedule for the

Maintenance and Operations

Manual deliverable? Within 90 days of award

31 SOW 10.2.12 10.2.12 32

What is the schedule for the System

Administration Guide deliverable? Within 90 days of award

32 SOW 10.2.13 10.2.13 33

What is the schedule for the Toolset

User Guide deliverable? Within 90 days of award

33 SOW 10.2.14 10.2.14 34

What is the schedule for the ePCR

User Guide deliverable? Within 90 days of award

SOW 4.3 Accessibility and Hosting

Requirements 4.3 10

Where does the government want the production system to be hosted? Hosted on DHS Servers

SOW 4.3 Accessibility and Hosting

Requirements 4.3 10

Are there any FEDRAMP certified cloud service providers that would be acceptable to the government for hosting the production system?

Yes, we would entertain these options as a possibility.

1.0 Proposal Due Date

and Delivery ITO 1.0 1

The large number of questions regarding the RFP until answered limits the ability of Offerors to make progress in preparing a proposal.

Would the government extend the due date for proposals to provide a minimum of 10 business days (2 weeks) after the release of answers to all questions? No, due to operational constraints

PAST PERFORMANCE

EVALUATION

QUESTIONNAIRE Section VII 2

The instructions shows "The following questions pertain to the contractor’s record of past (within the past three years) and current performance" however under

Factor 3 Past Performance it shows the work should be with the past 4 years.

Please clarify what the required timeframe should be.

Required only for 3 years, however additional years would be helpful in the Government's Decision .

ITO Management

Factor 2 Factor 2 6

RFP states "If the Offeror chooses to deviate from the governments listed labor request, they must clearly describe the rationale for the deviations. " What listed labor request is this referring to?

In the event of a concern for cost and labor that required potential contract remediation.

39 2.0 Synopsis of the Current ePCR System 1 2

Can you pease provide transport volume by hospital destination? Unable to provide currently.

40 Past Performance Questionnaire 86

Can you please confirm if the Past

Performance Questionnaire is supposed to be sent directly to a customer for the customer to send back to DHS? Or, if the Past

Performance Questionnaire is completed by a past performance questionnaire and included in our response?

Past performance questionaire is to be filled out by the Contractor.