Request for Information (RFI) Amendment 0001 - CWMS.pdf

U.S. Department of Homeland Security

Washington, DC 20528

REQUEST FOR INFORMATION (RFI)

Department of Homeland Security (DHS)

Cellular Wireless Managed Services (CWMS) 3.0

THIS NOTICE IS SOLELY FOR MARKET RESEARCH AND PLANNING PURPOSES.

THIS IS NOT A SOLICITATION OR A REQUEST FOR PROPOSAL (RFP).

RESPONSES TO THIS NOTICE ARE NOT OFFERS AND CANNOT BE ACCEPTED

BY THE GOVERNMENT TO FORM A BINDING CONTRACT. IT DOES NOT

COMMIT THE GOVERNMENT TO SOLICIT OR AWARD A CONTRACT NOW OR

IN THE FUTURE. THE GOVERNMENT WILL NOT REIMBURSE RESPONDENTS

FOR ANY COSTS INCURRED IN PREPARATION OF A RESPONSE TO THIS

NOTICE.

I. INTRODUCTION

The Department of Homeland Security (DHS) is issuing this Request for Information (RFI) for informational and planning purposes only. The purpose of this RFI is to conduct market research to identify qualified and interested sources that could provide the services identified in the draft

Statement of Work (SOW), which will help the Government determine feasibility to establish a

Department-wide ordering vehicle to procure a comprehensive commercial Cellular Wireless

Managed Services (CWMS) solution. The information gathered may be used to formulate acquisition strategies for competitive solicitations.

II. BACKGROUND

DHS requires contractor support to provide a comprehensive commercial cellular wireless managed services solution that includes access to multiple carriers and services; a web portal customized to each component to manage and report on the complete lifecycle of a device from order placement to recycling, program management services to oversee all aspects of the program, and a robust service desk to support all employees. The goal of these services is to reduce wireless costs, find program efficiencies across the Department, and provide timely access to the latest cellular wireless tools and services to complete the DHS Mission. The contractor shall provide the following mandatory and optional services.

▪ Mandatory:

o Core Services

▪ Program Management

▪ Performance Management

▪ Telecommunication Expense Management Services (TEMS)

▪ Management Portal

▪ Service Desk Support

▪ Transition Services

▪ Optional:

o Cellular and Satellite Wireless Devices, Accessories, Licenses and Services o Mobile Device Management (MDM) Services o Labor Support o In-Building Cellular Enhancement Services

The area of support and coverage shall include the contiguous United States (CONUS), and locations outside the contiguous United States (OCONUS) as needed.

III. SUBMISSION REQUIREMENTS

To facilitate market research, the Government is seeking information concerning the availability of capable contractors to support the Cellular Wireless Management Program within DHS and across the Components and feedback/comments on the attached draft SOW.

Responses shall be a maximum of five (5) pages and include the following information:

1) Company name and address;

2) Business size/socio-economic category under NAICS Code 517121 –

Telecommunications Resellers;

3) Points of contact including phone numbers and email addresses;

4) Company Commercial and Government Entity (CAGE) code and Unique Entity

Identifier (UEI) number;

5) Level of corporate facility clearance, if any;

6) A description of corporate experience for similar contracts and/or projects in the public sectors, including entity name, period of performance, total value, and brief summary of scope. This information must demonstrate how the firm’s corporate experience is relevant to the CWMS requirements; and

7) Feedback/Comments on the draft SOW, including feedback/comments on Section 8.1.1

“Logistics Order Processing Turnaround Time” and Section 8.1.2 “Logistics Shipping

Turnaround Time”

Submissions shall be made using Microsoft Office applications. Font shall not be smaller than

12-point Times New Roman. Please provide your response to this RFI no later than 12 pm

Eastern Time on August 2, 2024 to Sohl Han, at Sohl.Han@hq.dhs.gov and Nicole Belanger, at

Nicole.Belanger@hq.dhs.gov. Any questions and inquiries must be submitted via email at the email addresses above.

mailto:Sohl.Han@hq.dhs.gov mailto:Nicole.Belanger@hq.dhs.gov

Attachment: Draft SOW