Draft Training Delivery and Design PWS_20240326.docx

1. BACKGROUND

The Department of Homeland Security (DHS) Homeland Security Acquisition Institute (HSAI) under the leadership of the Office of the Chief Procurement Officer leads the planning and delivery learning and development activities for the DHS acquisition workforce. Federal and DHS certification and specializations for the foundation of HSAI’s workforce training program. HSAI provides training necessary for employees to earn and maintain Federal certifications in contracting (FAC-C(P), contracting officer representative (FAC-COR), project and program management (FAC-P/PM) and the Federal IT Core-Plus Specialization. DHS offers agency specific certifications in systems engineering, test and evaluation, lifecycle logistics, program financial management, cost estimating and analysis, technical management, and ordering official. Additional specializations are available in DHS project and program management, requirements management, and operational test director. These programs are designed to support effective execution of the acquisition lifecycle and support the learning and development needs of approximately 15,000 acquisition professionals in the Department. It is critical that every DHS acquisition and procurement professional be well prepared for the important role each plays in support of the mission.

2. GENERAL

This is a non-personnel services contract to provide training development and delivery services for the DHS acquisition workforce. DHS shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn is responsible to DHS.

3. SCOPE

The contractor shall develop, maintain, and deliver DHS-owned training for the acquisition workforce (see Attachment A). The primary acquisition disciplines included in the scope are project and program management, contracting, and contracting officer representative; however, task orders may be awarded for training development or delivery work in other disciplines. The contractor shall provide all personnel, equipment, supplies, transportation, tools, materials, and supervision necessary to perform analysis, design, development, implementation, and evaluation activities.

4. PERFORMANCE REQUIREMENTS AND STANDARDS

4.1 ILT/vILT Training Delivery

4.1.1. Schedule classes.

Performance Standard:

Classes scheduled with instructors assigned within 30 business days following task order award.

4.1.2 Prepare the learning environment (i.e., in-person, virtual, or hybrid) and materials.

Performance Standard:

Course materials will be provided to students at least 10 business days before the class. The class environment will be configured and open to students at least 30 minutes before the class begins.

4.1.3 Conduct pre-class communications with students.

Performance Standard:

Welcome message with class POC is sent to students no later than five business days before the class. Student emails or calls are responded to within one business day.

4.1.4 Deliver classes.

Performance Standard:

Contractor is rate 95% go’s on the Delivery checklist.

4.1.5 Closeout class delivery.

Performance Standard:

Class roster, change log and recommended course changes are delivered to the DHS registration team and curriculum manager two business days after the class.

4.2 ILT/vILT Course Maintenance

4.2.1 Identify and update content that is not consistent with DHS policies and practices.

Performance Standard:

Classes are delivered with less than five content errors in the course.

4.2.2 Update learning activities in course content.

Performance Standard:

Learning activities comply with the Maintenance and Development checklist.

4.2.3 Perform assessment item analysis and update assessment items.

Performance Standard:

Provide item analysis report and updated assessment items per task order deadlines and within standards in the Maintenance and Development checklist.

4.3 ILT/vILT Training Development

4.3.1 Design a new course or learning activity.

Performance Standard:

Design has 95% first time go ratings on the Maintenance and Development checklist, no-go items are corrected prior to development.

4.3.2 Develop training materials.

Performance Standard:

Course materials have 95% first time go ratings on the Maintenance and Development checklist, no-go items are corrected prior to final delivery to the government.

4.3.3 Conduct user testing and formative evaluation of new training and make revisions based on user feedback and student performance.

Performance Standard:

User testing and formative evaluation report delivered on time per the task order and updates are made to the training.

4.4 eLearning Course Maintenance

4.4.1 Identify and update content that is not consistent with DHS policies and practices.

Performance Standard:

Classes are delivered with less than five content errors in the course.

4.4.2 Update learning activities in course content.

Performance Standard:

Learning activities comply with the Maintenance and Development checklist.

4.4.3 Perform assessment item analysis and update assessment items.

Performance Standard:

Provide item analysis report and updated assessment items per task order deadlines and within standards in the Maintenance and Development checklist.

4.5 eLearning Training Development

4.5.1 Design a new course or learning activity.

Performance Standard:

Design has 95% first time go ratings on the Maintenance and Development checklist, no-go items are corrected prior to development.

4.5.2 Develop training materials.

Performance Standard:

Course materials have 95% first time go ratings on the Maintenance and Development checklist, no-go items are corrected prior to final delivery to the government.

4.5.3 Conduct user testing and formative evaluation of new training and make revisions based on user feedback and student performance.

Performance Standard:

User testing and formative evaluation report delivered on time per the task order and updates are made to the training.

4.6 Training Analysis

4.6.1 Identify performance gaps, root causes and training needs.

Performance Standard:

Analysis complies with the Analysis checklist.

4.6.2 Perform job analysis.

Performance Standard:

Analysis complies with the Analysis checklist.

4.6.3 Perform cognitive task analysis for an individual task.

Performance Standard:

Analysis complies with the Analysis checklist.

4.7 Project Management

4.7.1 Develop a project plan (including schedule and milestones) for all analysis, design, development, and evaluation projects.

Performance Standard:

Project plan delivered to the government within 10 business days after task order award.

4.7.2 Execute training development project per the project plan.

Performance Standard:

90% of project tasks executed per the project plan.

4.7.3 Develop high quality training materials that are Section 508 and WCAG AA conformant per DHS Trusted Tester guidelines, written in plain language, and grammatically correct.

Performance Standard:

Materials are free of grammar errors, apply plain language guidelines and are accessible.

5. PERFORMANCE STANDARDS

Selective performance standards are included in Section 4 following the performance requirements. These standards shall be adhered to and shall have a direct impact upon the application of incentives or disincentives resulting from the performance of said requirements.

6. INCENTIVES

Incentives shall be applied based upon the results of the contractor’s performance in meeting performance requirements and established performance standards and acceptable quality levels. The QASP shall be used to monitor contractor’s performance and any incentives (positive or negative) shall be applied. Final incentives or disincentives shall be discussed and agreed upon during contract negotiations preceding award and the QASP shall be revised to reflect agreement.

7. DELIVERABLES AND DELIVERY SCHEDULE

7.1 Class delivery schedule with assigned instructors – 30 days following task order award to the COR.

7.2 Class roster and change log – 2 business days after each class to the COR and assigned DHS curriculum manager.

7.3 Training development project plan ((including schedule and milestones) – 10 business days following task order award to the COR and assigned DHS curriculum manager.

7.4 Training maintenance and development project deliverables – as agreed upon in the development project plan to the COR and assigned DHS curriculum manager.

7.5 Monthly program manager’s report – by the 15th of each month to the COR.

8. GOVERNMENT FURNISHED EQUIPMENT AND INFORMATION

The DHS will provide computers (as needed) for contractor personnel that require access to the DHS network. The DHS will provide a virtual classroom platform for delivery of virtual classes. For courses that are scheduled at government facilities, DHS will provide the classroom and classroom equipment. DHS will provide the materials for extent courses and access to related DHS policies and procedures.

9. PLACE OF PERFORMANCE

The work to be performed under this contract will primarily be performed at the contractor’s location and onsite at training facilities in the National Capital Region. The primary government locations for onsite performance are TSA Headquarters, 6506, Springfield Center Drive, Springfield, VA 22150 and USCIS HQ, One Capital Gateway Drive, Camp Springs, MD., 20746. Virtual training course delivery and most training development work will occur at the contractor’s location. The location for in-person training (government or contractor location) will be articulated in task orders.

10. PERIOD OF PERFORMANCE

The period of performance shall be for one (1) 12 Month Base Year and four (4) 12month option years. The base year shall commence upon task order award.

11. SECURITY

There are no specific security classification level requirements associated with this procurement action. Information is deemed unclassified. Contractors supporting this action shall be U.S. Citizens, and free of criminal convictions. A full background investigation (BI) and approval is required. The Contractor shall comply with the DHS administrative, physical and technical security controls to ensure that the Government’s security requirements are met. During the course of this agreement, the Contractor shall not use, disclose, or reproduce data, which bears a restrictive legend, other than as required in the performance of this agreement. All Contractor employees shall be required to wear DHS identification badges at all times when working in Government facilities.

12. QUALITY ASSURANCE SURVEILLANCE PLAN

See attachment B – Quality Assurance Surveillance Plan (QASP)

13. SPECIAL CONSIDERATIONS

13.1 Training Development Scoping

The contractor shall be responsible for working with the government to scope training development requirements for each task order that includes training development or maintenance requirements. Scoping shall be conducted based upon HSAI priorities as designated by the COR.

13.2 Changes to the PWS

No changes to the resulting PWS or cost increases shall be incurred without written prior approval of the Contracting Officer as coordinated by the COR. Any changes or cost increases will not take effect until the Contracting Officer executes a written modification.

13.3 Travel

Travel shall be required to support performance activities such as meeting attendance and site visits in support of the contract. All local travel for meetings and other information exchange will be reimbursed at the rates in effect at the time of the travel. Local travel is defined as travel within 50 miles of an assigned employee’s DHS office location. The contractor shall be reimbursed for Government approved travel at the rates provided in the Joint Travel Regulations and is inclusive of both local and long-distance travel.

Upon written approval from the COR the contractor shall be required to travel outside the Washington, DC metropolitan area. Long distance travel shall be performed on an as needed basis upon the written authorization of the COR. Every effort will be made to obtain economic airfares. Per Diem will be reimbursed at Government-approved rates in effect at the time of the travel. A not to exceed (NTE) travel budget shall be established upon contract award to be managed by the contractor and the contractor is required to notify the COR upon a 75 percent expenditure of travel budget.

13.4 Non-Disclosure of Information

Any information made available to the Contractor by the Government shall be used only for the purpose of carrying out the provisions of this task and shall not be divulged or made known in any manner to any persons except as may be necessary in the performance of the task. Contractors may be requested to sign Non-Disclosure statements.

13.5 Points of Contact

All contract questions and concerns shall be directed to the point of contact as designated below. The Contracting Officer is the only individual with the authority to amend this contract.

ATTACHMENT A – DHS COURSE LIST

ATTACHMENT B – QUALITY ASSURANCE SURVEILLANCE PLAN